Batch 4 - 13,14,15 April 2016 Pkl. 09.00-17.00 WIB Puri Denpasar Hotel, Jakarta
WA : 0813 214 40 395 Pin BB : 2262D278
E-mail :
[email protected] Website : www.serviceleadership.web.id
Latar Belakang Proses seleksi pegawai untuk level manajerial pada sebuah perusahaan merupakan sebuah proses yang amat penting, karena disinilah aset-aset sumber daya manusia dikelola. Oleh karena itu perusahaan harus memilih orang yang tepat dan sesuai dengan kriteria kompetensi yang sudah ditetapkan. Assessment Center adalah suatu metoda yang memiliki validitas dan tingkat obyektivitas yang tergolong cukup tinggi untuk mengidentifikasi dan menjaring pegawai, yang dinilai memiliki potensi dari sisi manajerial untuk menduduki suatu jabatan tertentu di kemudian hari Dalam setiap program Assessment Center setiap kandidat diberikan berbagai simulasi tingkah laku untuk kemudian diobservasi dan dievaluasi oleh beberapa assessor. Karakteristik dari Assessment Center adalah mengacu pada job target yang spesifik, pemberian simulasi yang jenisnya multiple exercise dan proses penilaian yang bersifat multiple assessor.
Tujuan Pelatihan Setelah mengikuti pelatihan ini, peserta diharapkan mampu : 1. Memahami konsep Assessment Center. 2. Melakukan assessmen kompetensi dengan berbagai ragam metode. 3. Peserta mampu menyusun kamus kompetensi. 4. Memahami Myres Briggs Type Indicator untuk mengetahui gaya kepemimpinan kandidat. 5. Melakukan Behavioral Event Interview (BEI). 6. Peserta dapat mengkolaborasikan hasil tes yang diperoleh dalam bentuk sebuah profil psikologis karyawan.
Materi Pembahasan
1. Pemahaman Konsep Assesment Center 2. Langkah-langkah dalam Assessment Center 3. Manfaat Assessment Center 4. Tugas Pokok Assesor ( Observe, Record, Classify and Evaluate) 5. Behavioral Event Interview ( BEI) 6. Myers Briggs Type Indicator (MBTI) untuk mengenali gaya manajerial kandidat 7. Instrument Assessment Center ( Role Play) • In Basket Exercise • Role Simulation • Case Analysis • Presentation • Group Discussion 8. Matriks Instrumen Kompetensi 9. Sistem Rating Assessment Center 10. Pembuatan Profil Psikologis Karyawan
Fasilitator Amelia Hirawan Amelia Hirawan adalah seorang psikolog, master of NLP, penulis dan trainer dalam bidang pengelolaan SDM, pendidikan dan parenting. Beberapa buku yang telah ia terbitkan adalah Art Is Fun! dan saat ini sedang dalam proses penyusunan naskahnya yang ke tiga mengenai FGD (Focus Group Discussion) yang biasa digunakannya untuk proses rekrutmen dan asesmen suatu perusahaan. Beberapa perusahaan yang telah menjadi client beliau a.l : Bank Mandiri, FIF Astra, RS Telogorejo, RS Dr Oen,PT Nestle, PT Djarum, PT Asaba, PT Cocacola Botling Indonesia, PT Indofood Sukses Makmur, PT Semen Gresik, PT Indomarco, PT Pharos, Univeritas Satya Wacana, Ciputra Hotel, Santika Hotel, Bank Danamon Semarang, BCA Jateng, Citibank Semarang, PT Wartsila, PT Polyfin Canggih, PT Wartsila, PT DISC Tara, PT Fortice Office, PT Summarecon Agung, Tbk dll.
Co Facilitator : Tohap Simanjuntak • • • •
Managing Director Service Leadership Consulting Certified MBTI Practitioner, CPP International Singapore Certified DISC Trainer, DISC Indonesia – WILEY USA Certified Behavioral Analyst (CBA) , The Discovery Institute Singapore
Tohap adalah Managing Director Service Leadership, perusahaan penyedia jasa pelatihan dan HR Consultant yang telah memiliki ratusan klien perusahaan dengan pengalaman lebih dari 15 tahun. Sebagai praktisi bisnis, dia pernah menduduki posisi manajerial di Industri perbankan, media consultant dan pernah memperoleh penghargaan sebagai The Best Team Manager se-Indonesia. Tohap memiliki kompetensi di bidang Leadership, Competency Model Design and Assessment, Training for Trainer, Training Analysis, MBTI dan DISC Profile. Dia merupakan Certified MBTI Practitioner dari CPP International Singapore, Certified DISC Trainer dari DISC Indonesia / WILEY USA dan Certified Behavioral Analyst (CBA) dari The DisCovery Institute .Tohap Menyelesaikan pendidikan formalnya di Fakultas Ekonomi Universitas Indonesia.
Training | Consulting | Assessment
WA Pin BB E-mail Website
: : : :
0813 214 40 395 2262D278
[email protected] www.serviceleadership.web.id
Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting & training to : • Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values. • Develop leaders at all levels who can manage the business and inspire your employees. • Align employee self-interest, energy and talents with your organization’s strategy.
Modul Pelatihan
Program Inhouse Training dan Kelas Publik Leadership • • • • •
Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making
• • • • •
Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation
Service Excellence • Excellent Service Interaction • Complaint is A Gift • Service Crucial for Manager
• Strategic Customer Experience • Customer Satisfaction Measurement
HRD • • • • •
Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment • Assessment Skills • Employee Engagement • KPI and Performance Management System
• • • • • • • •
Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators (MBTI) Outsourcing Management UU Ketenagakerjaan
Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture.
Type of common consultation request such as : • Set up Service Standardization • Define Service Measurement • Implementation Service Monitoring • Set Up Service Assessment / Service Audit • Conduct Mystery Shoppers
Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way.
Operation Excellence Consultation would be : • Define Capacity Planning • Design Operation Management Blue Print • Set Up Process Standardization • Conduct & implement Process Improvement • Set Up Customer Care/Service Desk
Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively.
We provide the following Human Resources consultation services : 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure & Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.
Partial List Of Our Clients
Public Training Schedule 2016 Topic Handling Customer Complaint & Negotiation Skills for Frontliner Gathering : Managing Service Quality Compensation and Benefits Aspek Hukum Perjanjian Kerja, Pengupahan, PHK Tanpa Gejolak Leadership and Managerial Skills for New Supervisor Train The Trainer ( Batch 34) Assessment Center (Batch 3) :Psychological Test , MBTI, Behavioral Event Interview ( BEI), Leaderless Group Discussion, Intray Excercises, Case Analysis, Presentation, Reporting MBTI for Talent Management & Organizational DevelopmentBatch 16 Memimpin Tim Penjualan Menyusun Kurikulum Pelatihan Berbasis Kompetensi Business Presentation Skills Coaching and Counselling Problem Solving and Decision Making Talent Management Business Values and Ethics Change Management Assertive and Comunication Skills Building Strong Corporate Culture PHK Tanpa Gejolak Continuous Improvement Behavioral Event Interview Merancang Kamus Kompetensi HR for Non HR Selling Skills and Negotiation Skills Finance for Non Finance
Februari
Maret
April
Mei
Juni
19 26 10-11 17-18 16-17 23-24 5,6,7 24 8-9 14-15 14-15 5-6 5-6 6-7 17 6-7 7 12-13 12-13 14 11-12 18-19 21 2-3 9-10
Investasi & Registrasi Harga Normal 13,14,15 April 2016 : Rp 5.000.000,Early Bird sebelum 15 Maret 2016 : Rp 4.500.000,-
TEMPAT TERBATAS..!!
Training | Consulting | Assessment
Gedung Multika Lt 4 Formulir Registrasi
ASSESSMENT CENTER WORKSHOP
Batch 4 - 13,14,15 April 2016
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09:00 - 17:00 WIB
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JAC/Hotel, Jakarta
Phone/Mobile
Fax : (021) 797 51 59
Jl. Mampang Prapatan Raya 71-73 , Jakarta 12790 Phone : (021) 797 51 58
WA
: 0813 214 40 395
Pin BB : 2262D278 For more information :
[email protected]
Or visit us at :
www.serviceleadership.web.id
Payment Method Payment can be done by using the account number below : Bank BCA Cabang Jatinegara A/N : CV Prima Sinergi No Acc. : 7600396913 Please put note : [SEMINAR TITLE] and [YOUR COMPANY’S NAME] on the payment instruction.
Training | Consulting | Assessment
