Tanggal : 13-15 Oktober 2016 Waktu : Pkl. 09.00-17.00 wib Tempat : Jakarta
Materi Pelatihan Hari Pertama HR PLANNING • Peran strategis Departemen HRD dalam perusahaan • Transformasi HRD • Integrasi kebutuhan SDM dengan rencana bisnis perusahaan HR RECRUITMENT & SELECTION • Proses Rekrutmen dan Seleksi karyawan • Mereview Lamaran • Metode STAR dalam Interview • Penerimaan dan penolakan
Hari Kedua
Hari Ketiga
HR TRAINING AND DEVELOPMENT • Pemahaman kompetensi • Training Needs Analysis (TNA) • Training Gap Analysis • Training Evaluation
HR PERFORMANCE AND REWARD (COMPENSATION AND BENEFIT) • Strategic Compensation and Benefits • Job Analysis, Job Evaluation dan Job Grading • Merancang sistim penilaian kinerja berbasis Indikator Prestasi Kerja
HR CAREER AND TALENT MANAGEMENT • Merancang program pengembangan karir • Mempersiapkan kandidat yang potensial • Pengembangan organisasi yang berbasis talent management
HR PERSONAL ADMINISTRATION • Membuat HR Policy dan standar administrasi HRD perusahaan • Memastikan adanya uraian pekerjaan serta tanggung jawab yang jelas masing-masing karyawan perusahaan
HR LABOR RELATION • Pemahaman undang-undang yang berkenaan dengan ketenagakerjaan (UU No. 13 Tahun 2003,UU no 2 Tahun 2004, dll) • PKWT dan PKWTT/Outsourcing • Peraturan perusahaan • Perjanjian Kerja Bersama • Serikat Pekerja • Pemutusan Hubungan Kerja (PHK)
Trainer : Ir. Agustina Samara, CPHR,CLC
Trainer : Ir. Vivid Zulprimiadanni, MM
Trainer : Drs. Jack Alenzo, MM, MH
• Senior Consultant of Service Leadership Consulting • Former HR Director PT Catur Sentosa Adiprana Tbk • Former Senior Manager of Citibank , BII and Bank Permata
• Human Capital Division Head PT Komatsu Astra Finance • Former HR - Talent and Performance Management Manager PT Astra Credit Companies
• Senior Consultant of Service Leadership Consulting • Former HR of Mercedez Benz Group, Alstom, Samsung, DuPont
Training | Consulting | Assessment
Mobile WA Pin BB E-mail Website
: : : : :
0813 1100 9800, 0812 802 8352 0813 1100 9800 5FE266D1
[email protected] www.serviceleadership.web.id
Testimonial Adrianus Dwi P - PT.Lion Metal Works Tbk Sangat menarik. Membuka wawasan saya bagaimana seharusnya peraturan UU No 13 / Thn 2003 dijalankan sebagaimana mustinya di organisasi
Resa Maraleta, PT Demitra Karsa Perdana Materi baik, terstruktur dan mudah dimengerti
Kharisma Tri Andini - PT Angkasa Pura 2 Trainer menyampaikan materi dengan cara yang jelas, fun dan banyak praktek langsung sehingga dapat dicerna dengan baik
Titik Setiyowati - Novinet Bali Materi yang disampaikan sangat jelas & bisa dipahami
Afifa, Fresh graduate Fak Psikologi UI Penjelasannya jelas mengajak trainee untuk tetap aktif di kelas
Yosephine Sihombing , Fak Psikologi UI Materi sangat lengkap dan dibuat sangat menarik
Hasta - PT Reliance Padat dan mencakup banyak. Bermanfaat membuka wawasan saya
Regina - Novinet Bali Trainer menguasai materi, penyampaiannya menarik
Lika Yulia Dassi - PT DNX Indonesia Penyampaian materi sangat memuaskan
Prabandani Swari - RS Kasih Ibu Purworejo Berguna bagi perusahaan kami. Trainer menyenangkan, jelas dalam menerangkan, ramah dan humoris
Devi Kusma Wardhani- PT Angkasa Pura 2 Materi yang disampaikan menambah pengetahuan, penyampaiannya yang lugas dan jelas
Hesti A. - Yayasan Pendidikan di Purworejo Isi sesi paling menarik bagi saya karena hampir 100% bisa diterapkan di lembaga kami. Banyak ilmu yang saya dapatkan, semoga bisa membantu pembenahan.
Ian Christiana PT Lelco Nusantara Penguasaan materi oleh para trainer sangat baik, sangat informatif dan banyak humor
drg. Feri Irawan - RS Annimah Banyumas Isi materi sangat up to date, apalagi ada video situasi yang mudah dipahami dan diingat
Sutarto - PT Demitra Karsa Perdana Bagus Penyampaiannya, mudah dipahami, bahasanya mudah dimengerti
Devi PR, PT Bersama Makmur Raharja Trainer cukup baik dalam menyampaikan materi yang diberikan yang disertai contoh kasus
Hendry Warsono - Sinar Mas Mining Materi ok, banyak hal baru yang didapat. Memenuhi expektasi.
Training | Consulting | Assessment
Mobile : WA : Pin BB : E-mail : Website :
0813 1100 9800, 0812 802 8352 0813 1100 9800 5FE266D1
[email protected] www.serviceleadership.web.id
Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting & training to : • Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values. • Develop leaders at all levels who can manage the business and inspire your employees. • Align employee self-interest, energy and talents with your organization’s strategy.
Modul Pelatihan
Program Inhouse Training dan Kelas Publik Leadership • • • • •
Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making
• • • • •
Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation
Service Excellence • Excellent Service Interaction • Complaint is A Gift • Service Crucial for Manager
• Strategic Customer Experience • Customer Satisfaction Measurement
HRD • • • • •
Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment • Assessment Skills • Employee Engagement • KPI and Performance Management System
• • • • • • • •
Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators (MBTI) Outsourcing Management UU Ketenagakerjaan
Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture.
Type of common consultation request such as : • Set up Service Standardization • Define Service Measurement • Implementation Service Monitoring • Set Up Service Assessment / Service Audit • Conduct Mystery Shoppers
Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way.
Operation Excellence Consultation would be : • Define Capacity Planning • Design Operation Management Blue Print • Set Up Process Standardization • Conduct & implement Process Improvement • Set Up Customer Care/Service Desk
Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively.
We provide the following Human Resources consultation services : 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure & Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.
Partial List Of Our Clients
Public Training Schedule 2016 Topic
Oktober
Service Excellence & Handling Customer Complaints How to Manage Customer Service Team MBTI for HR Practitioner Aspek Hukum Perjanjian Kerja : PKWT, PKWTT, Skala Upah,PHK Tanpa Gejolak Practical Leadership and Managerial Skills Train The Trainer (Batch 36) Assessment Dengan MBTI & DiSC Profile Handling Customer Complaint & Negotiation Skills for frontliners Effective Recruitment using DISC Profile Strategic Compensation and Benefit Menyusun Kurikulum Pelatihan Berbasis Kompetensi Business Presentation Skills Coaching and Counselling Problem Solving and Decision Making 3 Day HR Management Course Business Values and Ethics Marketing Research Assertive and Comunication Skills Building Strong Corporate Culture PHK Tanpa Gejolak Excellent Supervisory Skills Behavioral Event Interview Merancang Kamus Kompetensi HR Managament for HR Officer Selling Skills and Negotiation Skills Finance for Non Finance Service Quality Management Pelatihan Tes Psikologi untuk HR ( Non Psikologi) Strategi Bernegosiasi Untuk Tim Procurement Dan Purchasing Perusahaan
Service Excellence
6-7
17-18
11-12 13-15 5-6
4-6
November
Investasi & Registrasi Harga Normal 13-15 Oktober 2016 : Rp 3.000.000,- /peserta Early Bird sebelum 23 September 2016 : Rp 2.500.000,- /peserta Biaya meliputi makan siang, 2x coffee break, materi hard copy dan sertifikat.
Gedung Multika Lt 4
Formulir Registrasi
3 DAY HR MANAGEMENT COURSE 13-15 Oktober 2016
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09:00 - 17:00 WIB
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Jakarta
Phone/Mobile
Fax : (021) 797 51 59
Jl. Mampang Prapatan Raya 71-73 , Jakarta 12790 Phone : (021) 797 51 58 Mobile WA Pin BB
: : : :
0813 1100 9800 0812 802 8352 0813 1100 9800 5FE266D1
For more information :
[email protected] Or visit us at : www.serviceleadership.web.id
Payment Method Payment can be done by using the account number below : Bank BCA Cabang Jatinegara A/N : CV Prima Sinergi No Acc. : 7600396913 Please put note : [SEMINAR TITLE] and [YOUR COMPANY’S NAME] on the payment instruction.
Training | Consulting | Assessment
