Tempat : Jakarta Tanggal : 7-8 Desember 2016 Waktu : Pkl 08.30 -17.00 WIB
Latar Belakang Karyawan level staf di bagian IT, Finance, Produksi, Customer Service, Sales yang memiliki keahlian teknis yang sangat baik biasanya mendapatkan promosi perusahaan untuk menjadi manager karena dianggap memiliki pengetahuan dan keahlian di area pekerjaannya. Keberhasilan mereka yang konsisten mencapai prestasi kerja yang baik membuat mereka menjadi perhatian manajemen. Kenyataannya ketika sudah berada di posisi baru sebagai manager, banyak diantara mereka melakukan kesalahan. Alih-alih memperhatikan “aspek manusia” sebagai seorang manager, mereka terus bekerja pada proyek mereka sendiri dengan keterampilan teknis yang dimiliki. Akibatnya mereka tidak mampu mencapai kinerja sebaik mereka di level staf. Dalam Pelatihan 2 hari “From Technical Expert Into Manager” peserta akan mempelajari aspek-aspek manajerial praktis untuk mereka terapkan di fungsi mereka yang baru sebagai manager seperti: Delegasi, Pengarahan, Motivasi, Komunikasi, Disiplin dan Rekrutmen.
Materi Pembahasan
Hari Pertama
Paradigma baru sebagai seorang Manager • Tugas dan tanggung jawab sebagai seorang manager • Fokus pekerjaan seorang manager • Tolak ukur keberhasilan seorang manager • Role model dan standar kerja sebagai manager Kemampuan berkomunikasi Asertif • Ciri berkomunikasi submisif, agresif dan asertif • Do’s and Don’ts dalam berkomunikasi dengan tim • Memotivasi Tim untuk mencapai kinerja terbaik Fasilitator: Irfan Prasatya, Senior Trainer Service Leadership Former Manager of Hyat Regency Hotel, PT TNT Logistic Indonesia Teknik mendelegasikan tugas dengan efektif • Manfaat delegasi • Hambatan-hambatan dalam delegasi • Kapan dan kepada siapa tugas didelegasikan • Langkah-langkah dalam delegasi Melakukan pengarahan & memonitor pencapaian tugas • Bagaimana melakukan sesi briefing yang efektif • Tips dalam memimpin rapat dengan efektif • Memonitor pencapaian target • Menghindari “micro-management” Fasilitator: Rumenia Rukasah, Training Division Head 5asec
Materi Pembahasan
Hari Kedua
Mengelola anggota tim generasi milenial • Sifat dan karakteristik karyawan generasi milenial • Pola komunikasi dan kerjasama yang efektif untuk generasi milenial • Motivasi dan coaching yang tepat • Gaya kepemimpinan yang tepat untuk generasi milenial Fasilitator: Yulinar Fitriani Customer Service Support Manager of Berrybenka
Analisis kekuatan dan kelemahan diri dengan metode DISC Profile • Pemahaman konsep DISC • Penjelasan ciri-ciri perilaku DISC • Identifikasi kekuatan dan kelemahan diri Fasilitator: Tohap Simanjuntak Managing Director Service Leadership
Recruitment Skills untuk Manager • Pemahaman konsep Recruitment and Selection • Proses Recruitment • Biaya-biaya dalam Recruitment • Mengidentifikasi kandidat yang tepat • Tips wawancara praktis bagi manager Coaching and Counseling Skills • Manfaat Coaching and Counseling • Langkah-langkah melakukan Coaching • Tips melakukan Coaching yang efektif Fasilitator: Rika Ermasari, SPsi. Psi. ACC Kepala Divisi Human Capital & Social Responsibility PT Radiant Utama Interinsco, Tbk.
Training | Consulting | Assessment
Mobile : WA : Pin BB : E-mail : Website :
0813 1100 9800, 0812 802 8352 0813 1100 9800 5FE266D1
[email protected] www.serviceleadership.web.id
Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting & training to : • Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values. • Develop leaders at all levels who can manage the business and inspire your employees. • Align employee self-interest, energy and talents with your organization’s strategy.
Modul Pelatihan
Program Inhouse Training dan Kelas Publik Leadership • • • • •
Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making
• • • • •
Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation
Service Excellence • Excellent Service Interaction • Complaint is A Gift • Service Crucial for Manager
• Strategic Customer Experience • Customer Satisfaction Measurement
HRD • • • • •
Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment • Assessment Skills • Employee Engagement • KPI and Performance Management System
• • • • • • • •
Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators (MBTI) Outsourcing Management UU Ketenagakerjaan
Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture.
Type of common consultation request such as : • Set up Service Standardization • Define Service Measurement • Implementation Service Monitoring • Set Up Service Assessment / Service Audit • Conduct Mystery Shoppers
Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way.
Operation Excellence Consultation would be : • Define Capacity Planning • Design Operation Management Blue Print • Set Up Process Standardization • Conduct & implement Process Improvement • Set Up Customer Care/Service Desk
Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively.
We provide the following Human Resources consultation services : 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure & Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.
Partial List Of Our Clients
Investasi & Registrasi Harga Normal 7-8 Desember 2016 Early Bird sebelum 22 Nopember 2016 Early Bird sebelum 30 Nopember 2016
: Rp 2.100.000,- /peserta : Rp 1.700.000,- /peserta : Rp 1.900.000,- /peserta
FREE Peserta ke-5 Formulir Registrasi
FROM TECHNICAL EXPERT INTO MANAGER LEADERSHIP SKILLS FOR NEW MANAGER 7-8 Desember 2016
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09:00 - 17:00 WIB
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Waktu & Tempat : Hubungi Kami
Phone/Mobile
Fax : (021) 7919 08 26
Training | Consulting | Assessment
Mampang Prapatan VI No. 51 Jakarta 12790 Phone : (021) 797 51 58 Mobile WA Pin BB
: : : :
0813 1100 9800 0812 802 8352 0813 1100 9800 5FE266D1
For more information :
[email protected] Or visit us at : www.serviceleadership.web.id
Payment Method Payment can be done by using the account number below : Bank BCA Cabang Jatinegara A/N : CV Prima Sinergi No Acc. : 7600396913 Please put note : [SEMINAR TITLE] and [YOUR COMPANY’S NAME] on the payment instruction.
Training | Consulting | Assessment
