8-9 Februari 2017
Pkl. 09.00-17.00 WIB, Jakarta
WA : 0813 1100 9800 Pin BB : 5FE266D1
E-mail :
[email protected] Website : www.serviceleadership.web.id
Tujuan Setelah mengikuti pelatihan Asesmen Skills peserta diharapkan mampu : 1. Memahami kerangka konsep Asesmen Kompetensi 2. Memahami konsep Kompetensi sebagai acuan dalam dalam melakukan asesmen 3. Memahami Job Analysis dan Job Evaluation untuk memetakan kompetensi setiap jabatan 4. Memahami ragam metode tes dalam proses Assessment Center 5. Memahami peranan Assessor serta keterampilan yang dibutuhkan
Target Peserta : Latar Belakang Pendidikan Non Psikologi / Psikologi
Materi Pembahasan Modul 1 : Pemahaman Konsep Kompetensi
• Definisi Kompetensi • Pengenalan ragam kompetensi 1. Kompetensi Inti 2. Kompetensi Fungsional 3. Kompetensi Managerial 4. Kompetensi Interpersonal Rancangan Konstruksi Kompetensi
Modul 2: Uraian Pekerjaan ( Job Analysis ) dan Analisis Pekerjaan (Job Analysis) • Membuat format Job Description dan Job Specification yang optimal • Pemetaan kompetensi yang dibutuhkan untuk setiap pekerjaan
Modul 3: Konsep dasar dan Proses Assessment Centre • Rancangan dan konstruksi perangkat instrumen assessment centre • Seleksi & pelatihan tim assessor • Pembentukan tim management proyek assessment
Modul 4: Metode dalam Asssement Center In Tray • • • •
Competency Based Interview Diskusi Kelompok Role Play Presentasi
Modul 5 : Peranan Assessor dan keterampilan yang dibutuhkan • • • •
Observasi Pencatatan Klasifikasi Evaluasi
Modul 6 : Ragam Simulasi | Role Play
Fasilitator Rika Ermasari, SPsi. Psi. ACC & Team • Psikolog lulusan UI dengan pengalaman 22 tahun sebagai praktisi HR di perusahaan lokal dan asing. • Saat ini bekerja sebagai Kepala Divisi Human Capital and Social Responsibility PT. Radiant Utama Interinsco, Tbk. • Psikolog di Brawijaya Women & Children Hospital. • International Certified Coach di ICF level ACC
Training | Consulting | Assessment
WA Pin BB E-mail Website
: : : :
0813 214 40 395 2262D278
[email protected] www.serviceleadership.web.id
Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting and training to : • Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values. • Develop leaders at all levels who can manage the business & inspire your employees. • Align employee self-interest, energy and talents with your organization’s strategy.
Modul Pelatihan
Program Inhouse Training dan Kelas Publik Leadership • • • • •
Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making
• • • • •
Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation
Service Excellence • Excellent Service Interaction • Complaint is A Gift • Service Crucial for Manager
• Strategic Customer Experience • Customer Satisfaction Measurement
HRD • • • • •
Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment • Assessment Skills • Employee Engagement • KPI and Performance Management System
• • • • • • • •
Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators (MBTI) Outsourcing Management UU Ketenagakerjaan
Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture.
Type of common consultation request such as : • Set up Service Standardization • Define Service Measurement • Implementation Service Monitoring • Set Up Service Assessment / Service Audit • Conduct Mystery Shoppers
Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way.
Operation Excellence Consultation would be : • Define Capacity Planning • Design Operation Management Blue Print • Set Up Process Standardization • Conduct & implement Process Improvement • Set Up Customer Care/Service Desk
Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively.
We provide the following Human Resources consultation services : 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure & Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.
Partial List Of Our Clients
Investasi & Registrasi Harga Normal 8-9 Februari 2017 : Rp 4.000.000,Early Bird sebelum 24 Januari 2017 : Rp 3.500.000,-
FREE PESERTA KE-3
Formulir Registrasi
8-9 Februari 2017
Training | Consulting | Assessment
ASESMEN KOMPETENSI |
09:00 - 17:00 WIB
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JAC/Hotel, Jakarta
Phone/Mobile
Fax : (021) 7919 08 26
Jl. Mampang Prapatan VI No. 51 Jakarta 12790 Phone : (021) 797 51 58 Mobile WA Pin BB
: : : :
0813 1100 9800 0812 802 8352 0813 1100 9800 5FE266D1
For more information :
[email protected] Or visit us at : www.serviceleadership.web.id
Payment Method Payment can be done by using the account number below : Bank BCA Cabang Jatinegara A/N : CV Prima Sinergi No Acc. : 7600396913 Please put note : [SEMINAR TITLE] and [YOUR COMPANY’S NAME] on the payment instruction.
Training | Consulting | Assessment
