Strength. Performance. Passion. Culture Project. PT Holcim Indonesia Tbk. Maret - April

Strength. Performance. Passion.

Human Resources

Customer Centric Culture Project

Vision and Mission

Geocycle

Holcim Academy

People

PT Holcim Indonesia Tbk

Maret - April

From the Editor “If you don’t know where you’re going, any road will take you there.” Syair lagu Any Road yang dinyanyikan George Harrison menggambarkan kondisi dunia usaha maupun kehidupan seharihari. Usaha akan berjalan baik selama manajemen perusahaan mampu menyusun strategi yang jelas dan menyampaikannya kepada karyawan dengan baik. Visi dan misi sendiri merupakan intisari strategi perusahaan dalam bentuk yang mudah dipahami dan mudah pula dijelaskan kepada semua pemangku kepentingan, terutama karyawan dan pelanggan. Proses manajemen strategis harus dilengkapi visi dan misi perusahaan yang jelas karena tanpa itu karyawan tidak tahu mana yang harus dijalani. Visi adalah gambaran arah yang akan dituju perusahaan, dan dimaksud untuk menginspirasi dan memotivasi karyawan. Visi juga merupakan acuan bagi manajer sekaligus pembanding; rencana kerja dan tujuan strategis yang tidak sesuai visi perlu diubah. Karyawan tentunya akan mengikuti strategi perusahaan selama aspirasi mereka diperhatikan. Untuk itu, dalam proses penyusunan rencana usaha direktorat Strategy, Business Development and Innovation menghimpun masukan dari sejumlah manajer madya perusahaan. Salah satu hal yang mengemuka dalam rapat antara direktorat dengan para manajer adalah perlunya penyempurnaan visi-misi perusahaan agar lebih mudah dipahami karyawan. Selengkapnya tentang penyempurnaan Visi dan Misi – “Membangun solusi yang berkelanjutan untuk masa depan masyarakat kita” – dapat dibaca dalam BK bulan ini. Masih ada banyak lagi kisah bertema keberlanjutan – mulai dari Business Planning Session, CEO Awards 2013 yang akan segera berlangsung hingga OH&S dan Geocycle – di sini. Semoga semua tulisan menginspirasi kita semua untuk terus melakukan yang terbaik! Diah Sasanawati, Corporate Communications Manager

Cerita Sampul Gambar dari iklan baru Holcim, ‘More than Cement: Dibalik’, memperlihatkan begitu banyak solusi berkelanjutan yang ditawarkan perusahaan. Cover Story Images from the new Holcim advertising campaign, ‘More than Cement: Dibalik’, shows the many sustainable solutions the company offers. —————————

www.holcim.co.id/en/media/beritakita.html

“If you don’t know where you’re going, any road will take you there.” These lyrics to George Harrison’s song Any Road are as true in business as in any other walk of life. Management must define and communicate a clear strategy if a company is to be successful. Vision and mission statements summarise a company’s business strategy in a form that can be communicated and understood easily by all the stakeholders, including the two of the most important – the staff and customers. Having a clearly defined company vision and mission is an essential part of the strategic management process – without one everyone will eventually get lost. A vision statement is intended to inspire and motivate employees by providing a picture of where the company is heading. It also provides a reality check for managers, who can compare their strategic objectives and operational plans with the company’s vision statement, revising them if the two don’t match. Of course, if you want people to follow a strategy, it pays to listen to what they have to say. The Strategy, Business Development and Innovation directorate have taken the lead on this by developing a new business planning process involving input from a group of key middle managers. One of the meeting’s first findings was that Holcim Indonesia’s vision and mission needed to be fine-tuned, so that employees could identify with it more. You will find further details on our refined Vision and Mission statement – “Building Sustainable Solutions for Society’s Future” – in this month’s BK. You will also find many other sustainability stories – from the Business Planning Session, CEO Awards 2013 that soon will start to OH&S and Geocycle – in this magazine. As always, I hope this inspires you to greater things! Diah Sasanawati, Corporate Communications Manager

Contents 03 Milestones 06 Human Resources

The Employee Climate Survey: Masukan demi Peningkatan Kinerja Holcim The Employee Climate Survey: How Your Views Will Make Holcim Better

08 Customer Centric Culture Project Telepon Teknologi Tinggi High Tech Telephony

10 Customer Centric Culture

Bersama Kita Bisa: Keberhasilan adalah Hasil Kerja Sama

Maret - April 2013

Eamon's Perspective Penentu Keberlanjutan Perusahaan: Kita Seluruh personil Holcim disibukkan dengan banyak kegiatan sepanjang bulan Maret dan April. Saya sangat berterima kasih kepada seluruh karyawan karena berkat kerja keras semua, kinerja perusahaan tahun lalu dan rencana mendatang mendapat sambutan positif dari media maupun analis yang hadir dalam Rapat Umum Pemegang Saham Tahunan 2013. Namun pekerjaan belum usai. Persaingan pasar semakin kompetitif pada triwulan pertama 2013, membuat hasil usaha kita pada triwulan pertama belum mencapai target. Segenap karyawan harus sama-sama bekerja keras jika ingin kembali mencapai yang kita raih tahun 2012, baik di bidang keuangan maupun dari segi keberlanjutan. Upaya bersama tersebut tentu akan melibatkan Commercial Organisation yang dibentuk 1 Januari lalu dan dipimpin Commercial Director kita yang baru, Jan Kunigk. Unit ini dan sejumlah program Commercial Excellence yang dijalankannya diharapkan dapat mempertahankan kinerja Holcim Indonesia yang selama ini memuaskan di tengah persaingan yang kian tajam. Ada berita yang menggembirakan bagi kita semua, yaitu keberhasilan tim NAR-1 meraih peringkat kedua unit produksi dengan peningkatan kinerja tertinggi atau “Most Improved Plant” untuk tahun 2012 sebagaimana ditetapkan Holcim Group – satu bukti lagi bahwa langkah kita dan arah kita sudah tepat. Berita kita akan menampilkan liputannya dalam edisi Mei mendatang. Keberlanjutan menjadi topik yang kini banyak diperbincangkan, dan setiap orang punya pandangan sendiri-sendiri tentang itu. Tapi intinya satu dan tak terbantahkan – usaha yang berkelanjutan pasti mampu bertahan. Keberlanjutan dari sisi ekonomi adalah kemampuan menjual produk dan layanan kepada pelanggan dari berbagai kalangan dan mengupayakan pelanggan kembali lagi membeli dari kita karena mereka melihat manfaat

Together We Can: Why No Success is Achieved Alone

Next-Level Sustainability: ‘Welcome to the Green Zone’

12 Our Vision & Mission

18 Geocycle

Menjalani Visi dan Misi Berkelanjutan Putting You in the Big Picture

14 Stakeholder Sports

Holcim Badminton Cup Badminton Cup Proves a Smash Hit

16 Geocycle

Keberlanjutan: ‘Selamat Datang di Green Zone’

Tentang Bahan Perusak Ozon Against All ODS

20 CEO Awards

The Secret to Our Sustainability – You March and April have been very busy months for most Holcim staff. As a result of all of our combined efforts, the good news about our performance last year and our future plans were received positively by the media and analysts who attended our 2013 Annual General Meeting of shareholders. I sincerely thank all staff for making this happen. But there’s still work ahead. In 2013’s first quarter we have been operating in increasingly competitive markets, and so far our Q1 result is below our targets. We’ll all need to pull together if we want to build on 2012’s success, both in terms of our financial performance and also how we deal with important sustainability questions. With this in mind, our new Commercial Organization has been in place since January 1, under our incoming Commercial Director, Jan Kunigk. This organisation and the Commercial Excellence programmes that sit behind it will ensure that Holcim Indonesia remains successful in the increasingly competitive market we face. It’s also heartening to me that Holcim NAR-1 team achieved second place in the Holcim Group’s “Most Improved Plant” ranking for 2012 – it’s more evidence we are truly on the right track. Berita Kita will cover this achievement in our May edition. I realise that sustainability right now is a fashionable term which can mean different things to different people. But

24 Holcim Academy Menggali Lebih Dalam Digging Deeper

26 Holcim Academy

Tentang iShare: Cari untuk Berbagi Talking iShare: Explore and Share!

Bersama Dua Staf Inovatif Two Super-Innovators Speak Out

28 People

22 OH&S

30 People

Perhatikan Keselamatan untuk Jaga Keselamatan Staying Safe Means Thinking Safe

Introducing Bernard Ade Permatista

Perempuan Pemberani Best of the Batch

Berita Kita Maret - April 2013

1

Perspective

dari yang kita lakukan. Dari sisi lingkungan, keberlanjutan adalah memaksimalkan penggunaan sumber daya yang terbarukan dan menjaga kelestarian energi yang takterbarukan. Menyangkut karyawan Holcim, perusahaan yang berkelanjutan mampu menarik sekaligus mempertahankan sumber daya manusia yang dibutuhkan, mengembangkan kemampuan mereka dan berusaha keras membuat mereka merasa dihargai serta mampu menjalankan prinsip yang diyakini bersama.

Rumput tampak menghijau di lingkungan salah satu proyek pembangunan berkelanjutan terbaru Holcim: Gedung Ecoteech di Kampus ATMI. Green grass grows around one of our most recent sustainability projects, the Ecotech Building for ATMI. ————————

the basic premise isn’t open to debate – if a business is sustainable, it’s going to last. In economics, sustainability means selling to diverse markets and having repeat customers who come back because they value what you do, while; environmentally, sustainability means maximising renewable resources and conserving non-renewables. In terms of Holcim’s people, sustainability is about attracting and retaining important talent, growing people and making sure that everyone feels their efforts are appreciated and identifies with a shared set of values.

Holcim belum lama ini mengadakan Employee Climate Survey; hasilnya memperlihatkan bahwa perusahaan berhasil “menanamkan” kepada karyawan pentingnya keberlanjutan, tetapi belum mampu mengajak mereka untuk benar-benar The recent Employee Climate Survey showed that Holcim menjalankannya sepenuh hati. BK kali ini akan membahas was ahead in explaining the “rationale” of sustainability survei tersebut dan menjelaskan perubahan yang akan to staff, but behind in engaging your hearts on this topic. dilakukan untuk menjadikan Holcim This month’s BK will outline perusahaan idaman karyawan. the key issues highlighted Kebanggaan biasanya akan Perusahaan sangat membutuhkan in this survey and preview semakin besar jika fokus kita dukungan dari karyawan – karena some tangible changes we’ll diperluas, dengan memperhatikan tanpa karyawan, perjalanan Holcim make to improve Holcim’s kondisi di Indonesia. bisa terhambat. attractiveness as an employer. I can’t stress how Kebanggaan biasanya akan semakin besar jika fokus kita important your support is to us as a business – without it, diperluas, dengan memperhatikan kondisi di Indonesia. our sustainability will be under question. Visi hasil penyempurnaan – Membangun solusi yang berkelanjutan untuk masa depan masyarakat kita – To have pride in our company, it helps, sometimes, merupakan upaya lain yang kita tempuh, mengikuti to widen our focus to the big picture. The refined rekomendasi sejumlah karyawan senior. Rekan-rekan vision statement – Building Sustainable Solutions for manajer mengusulkan perubahan tersebut untuk membuka Society’s Future – was an improvement made after mata karyawan bahwa yang kita lakukan adalah demi we listened to a key group of senior employees. They memajukan Indonesia, di semua aspek usaha. suggested the changes to make an important point – they wanted our people to realise that what we do Berbagai solusi pembangunan berkelanjutan diulas dalam every day is helping Indonesia move forward; in every Berita Kita bulan ini, dan juga dalam Laporan Pembangunan aspect of our business.

2


Berkelanjutan 2012 yang dapat diakses melalui situs perusahaan. Silakan baca laporan terakhir ini karena ada banyak hal membanggakan di sana.

Examples of such sustainable solutions are found all through this edition of Berita Kita and in our latest Sustainable Development Report, now available on our website. Please, take your time to read it; there is so much in there we can all be proud of.

Sosok yang mengerahkan segenap perhatian dan tenaga untuk ikut memajukan Holcim Indonesia adalah almarhum One person doing his utmost To have pride in our company, Olaf Nahe, Chief Financial to help Holcim Indonesia it helps, sometimes, to widen our focus move forward was Olaf Officer, yang wafat pada tanggal to the big picture. 2 April, tidak lama setelah Nahe, our Chief Financial dirawat karena penyakit yang Officer, who tragically dideritanya. Sebagai seseorang yang mengenal baik Pak Olaf passed away on April 2 after a short battle with a secara pribadi dan sebagai rekan kerjanya, dalam kesempatan sudden illness. As someone who knew Olaf personally kali ini atas nama putri dan mantan istri yang ditinggalkan, and worked with him professionally, and on behalf saya ingin menyampaikan terima kasih banyak kepada semua of his surviving daughter and former wife, I’d like to karyawan Holcim atas begitu banyak ucapan belasungkawa thank all Holcim staff for their many kind thoughts dan penghormatan yang diberikan kepada almarhum. Pak and tributes during what was a difficult time for many Olaf punya tempat tersendiri di hati banyak karyawan Holcim. of us. Olaf touched the lives of many people in our Semoga arwahnya diterima Yang Maha Kuasa. company. May he rest in peace. Eamon Ginley

Eamon Ginley

Remembering Olaf Nahe

Upacara menjelang pemakaman Olaf Nahe, Chief Financial Officer Holcim Indonesia, berlangsung khidmat pada tanggal 5 April, beberapa hari setelah almarhum meninggal dunia di Singapura pada tanggal 2 April, tidak lama setelah dirawat karena kanker langka yang dideritanya. Kebaktian diadakan di Hotel Gran Melia dan dihadiri sejumlah besar karyawan Holcim serta berbagai pihak dari kalangan industri keuangan di Indonesia yang ingin ikut menyampaikan belasungkawa dan penghormatan atas sumbangsih almarhum selama berkarya di sini. Acara dilanjutkan siang harinya, kali ini khusus bagi staf Holcim. Kenangan tentang Pak Olaf yang disampaikan Irman Andriesjah, Deputy to CFO, dan Corporate OH&S Manager, Keith Kimmons, yang mendampingi almarhum pada hari-hari terakhir hidupnya, sangat menyentuh. “Pak Olaf sangat tabah, dan beliau bertekad melawan kanker yang dideritanya sampai akhir hayat,” kata Keith. “Beliau hanya sekali terlihat sedih, yaitu saat diberi tahu bahwa kita di Indonesia mendoakannya, dan beliau meminta saya untuk menyampaikan terima kasih kepada semua atas perhatian dan doa untuknya.” Musik klasik kesukaan almarhum dimainkan orkestra mini saat staf memberikan penghormatan terakhir dengan meletakkan karangan bunga di sekeliling foto Pak Olaf. Beliau akan selalu dikenang mereka yang mengenalnya.

A moving ceremony for Olaf Nahe, Holcim Indonesia’s Chief Financial Officer, took place on April 5, several days after he passed away in Singapore on April 2, after a sudden and brief battle with a rare cancer. Olaf’s memorial service held on April 5 at the Hotel Gran Melia was well attended by members of Holcim staff as well as the wider Indonesian financial community, many of whom gave tribute to Pak Olaf and spoke of the respect they had for him and the work he had achieved in Indonesia. During the afternoon, the memorial continued in an event for Holcim staff. Two especially poignant tributes were given to Pak Olaf from Irman Andriesjah, the Deputy to the CFO, and Corporate OH&S Manager Keith Kimmons who was with Pak Olaf during his final days. “Olaf was very brave and he was determined to fight his cancer to the very end,” Kimmons said. “He only showed emotion to me once, when he knew that people were praying for him in Indonesia, and he asked me to thank you all for this.” As Holcim staff lined up to put flowers by Olaf’s picture, a string quartet played his favourite classical music. He will remain in the hearts of all who knew him.


3

Milestones

A Great Result for the AGM

Kinerja keuangan Holcim Indonesia menyita perhatian kalangan investor dan jurnalis media bisnis dalam Rapat Umum Pemegang Saham Tahunan 2 April lalu. Pada kesempatan itu CEO HIL, Eamon Ginley, dan Corporate Secretary, Jannus Hutapea memaparkan capaian perusahaan sepanjang tahun 2012, termasuk angka pendapatan yang tinggi, dan rencana selanjutnya terkait proyek ekspansi Tuban 1 dan 2. Sesi bersama media berjalan meriah karena setelah pemutaran slide diadakan kuis – wartawan yang benar-benar menyimak penjelasan dan mampu menjawab pertanyaan dengan benar berhak memperoleh hadiah langsung.

Holcim Indonesia’s financial performance was on show to the investment community and business reporters on April 2, during the company’s Annual General Meeting. At the meeting CEO Eamon Ginley and Corporate Secretary Jannus Hutapea went over the results for 2012 including strong earnings as well as detailing further plans for expansion in Tuban 1 and 2. During the media gathering a dose of fun was added to proceedings with a quiz designed to see whether journalists had been taking in the content, with spot prizes given to those who answered correctly.

RAISE Awareness Forums Kick Off Geocycle Indonesia mengadakan seminar RAISE yang pertama untuk mengingatkan para pihak yang sangat berkepentingan bahwa pemusnahan bahan perusak ozon (BPO) harus dilakukan dengan metode yang benar dan aman. Kegiatan diikuti praktisi dan pengguna produk refrigeran dari kalangan industri maupun niaga, serta pejabat pemerintah dan wakil LSM. Tujuan penyelenggaraan forum adalah untuk meningkatkan kesadaran berbagai pihak terkait tentang bahaya GRK, di samping untuk membahas langkah efisiensi energi menyangkut sistem manajemen refrigeran, dan juga mendukung program Kementerian Lingkungan Hidup dalam rangka menekan habis pemakaian hidroklorofluorokarbon (HCFC) di Indonesia. Tampak dalam gambar di Hotel Aryaduta Jakarta pada tanggal 7 Maret pembicara dari Geocycle dan KLH serta ASSIST, mitra Geocycle yang menjadi pelaksana. During early March, Geocycle Indonesia held the first RAISE Awareness Forums to increase understanding about the importance of the safe and secure destruction of Ozone Depleting Substances (ODS). The events were attended by refrigerant practitioners and refrigerant users from the industrial and commercial sectors as well as government officials and NGO representatives. Along with promoting ODS awareness, the forums encouraged energy efficiency in refrigerant management systems, and supported the Ministry of Environment in its hydro-chlorofluorocarbon phase-out programme. Speakers at the meeting, pictured here in Jakarta’s Aryaduta Hotel on March 7, came from Geocycle, the Ministry and ASSIST, as Geocycle’s implementing partners.

4


Shutdowns Run Smoothly in Narogong and Cilacap Dalam rangka perawatan tahunan, kiln Narogong dan Cilacap dinon-aktifkan pada bulan Februari dan Maret lalu. Selain penggantian bata di kedua unit, perusahaan juga mengganti kiln shell dan kiln tyre di Pabrik Narogong dan melakukan servis besar pada fasilitas bongkar muatan kapal di Cilacap. Perawatan berjalan dan selesai sesuai jadwal dengan biaya sesuai anggaran.

A Need for SpeedCrete Sepanjang Maret-April ini Holcim dipercaya menangani proyek pengerjaan jalan raya di Cibubur, Jawa Barat, menggunakan produk andalan SpeedCrete. Mengingat arus lalu-lintas di sepanjang jalan dari dan menuju kawasan tersebut sangat padat, SpeedCrete menjadi pilihan terbaik untuk memperbaiki seluruh ruas jalan di jalur lintas-bawah atau terowongan yang rusak akibat beban kendaraan.

February and March saw the annual maintenance shutdowns take place at the Narogong and Cilacap kilns. Along with regular kiln re-bricking maintenance in both plants, other important changes taking place involved a kiln shell replacement and tyre replacement at Narogong and an overhaul of the ship unloading machinery in Cilacap. Both plant maintenance schedules came in on time and on budget.

March and April saw some vital work using SpeedCrete take place on the main roads of the Jakarta satellite suburb of Cibubur in West Java. With especially high congestion on the access roads to and from the area, SpeedCrete is being used to repair an entire length of road damaged by heavy traffic.

Two Gatherings: One Customer Focus Dua acara penting diselenggarakan Holcim April ini. Yang pertama adalah Pertemuan Tahunan Peritel Holcim di Aula Biwara, Hotel Bidakara, Jakarta, pada tanggal 5 April. Acara makan malam berlangsung pukul 17:00 hingga 23:00, dan diisi pertunjukan tari dan laser. Malam itu diakhiri dengan upacara penganugerahan penghargaan kepada peritel terbaik. Sedangkan pada tanggal 11 April Holcim membuka stan di acara Green Building Conference and Expo 2013. Dalam kegiatan yang berlangsung di Balai Sidang Senayan tersebut Holcim menampilkan beragam informasi menarik tentang solusi pembangunan berkelanjutan yang ditawarkan perusahaan, termasuk Gedung Ecotech di Kampus ATMI, produk ThruCrete dan LiteCrete, serta penjelasan tentang pentingnya keselamatan & kesehatan kerja.

Two important events kicked off in April. First up was Holcim’s Annual Retailer Gathering, which was held at the Biwara Assembly Hall at Jakarta’s Bidakara Hotel on April 5 (picture left). The dinner event ran from 5-11pm and the featured entertainment including dancers and a laser show. It ended with an awards ceremony for the top performing retailers. Meanwhile, on April 11, Holcim opened its stall in the Green Building Conference and Expo 2013. Held at the Jakarta Convention Centre, the colourful and informative stand was full of information about Holcim’s sustainable solutions, including the Ecotech Building, ThruCrete and LiteCrete, as well as the importance of health and safety.


5

Human Resources

The Employee Climate Survey:

How Your Views Will Make Holcim Better

Menurut hasil Employee Climate Survey terakhir, Holcim Indonesia harus lebih serius mempertahankan dan memotivasi karyawan, salah satu sumber daya terpenting perusahaan. Dari hasil survei yang berlangsung Oktober 2012 lalu itu – dibanding survei 2010 – tampak bahwa karyawan ingin Holcim melakukan perbaikan di sejumlah bidang yang mereka anggap paling penting, yakni: • Jenjang karir diperjelas, dan mereka yang memenuhi kualifikasi diberi kesempatan untuk maju • Lingkungan dan suasana kerja diperhatikan karena keduanya dibutuhkan untuk meningkatkan semangat tim dan mempererat kebersamaan • Proses evaluasi kinerja karyawan diperjelas dan dibuat lebih efektif • Program maupun informasi tentang tunjangan karyawan ditambah atau ditingkatkan • Peluang untuk belajar ketrampilan baru dan untuk mengembangkan potensi diperbesar

Responden survei ingin Holcim berupaya lebih keras untuk memupuk semangat kebersamaan di antara karyawan. Employees filling out the survey wanted to see Holcim do more to encourage the spirit of togetherness. —————————

6

“Salah satu yang diinginkan karyawan adalah perhatian lebih dari perusahaan terhadap perkembangan karir mereka,” ujar Halimatus Sakdijah (Tutuk), Human Resources Operation and Business Partner Manager. “Karyawan umumnya melihat evaluasi kerja dilaksanakan semata-mata karena prosedur. Hasil evaluasi hanya disimpan, padahal seharusnya digunakan untuk menilai layak-tidaknya karyawan mendapat penghargaan atas kinerja yang bagus. Menurut hasil survei, hal tersebut di atas, dan juga beberapa faktor lain, membuat kemampuan perusahaan untuk mempekerjakan karyawan baru dan mempertahankan mereka menurun dibanding sebelumnya,” tambahnya.


Rully Safari, Director of Human Resources, menegaskan bahwa ada karyawan yang belum mengetahui program promosi internal Holcim. “Tahun lalu, misalnya, kami mengambil lebih dari 300 orang untuk mengisi posisi baru, dan lebih dari separuh adalah karyawan perusahaan sendiri,” jelasnya. “Masih ada lagi program penempatan kerja di daerah lain dan di luar negeri.” “Perusahaan mempromosikan 251 orang tahun ini; artinya dalam sebulan rata-rata ada 20 karyawan yang mendapat promosi, baik karena perpindahan personil (terkait rencana suksesi dan rekrutmen) maupun karena program reorganisasi. Bisa kita lihat bahwa di perusahaan sebetulnya ada peluang karir, yang

mengikuti perkembangan usaha, dan pertumbuhan tentunya membuka banyak lowongan kerja baru.” Johanna Daunan, Strategic Capability Manager dipercaya menjadi pelaksana Employee Value Proposition, program perbaikan kinerja perusahaan di ketiga bidang tersebut. Proyek EVP dilaksanakan di semua bagian, sebagai tindak lanjut hasil Employee Climate Survey. Konsep dan implementasi EVP pertama kali dibahas dalam acara Managers Forum pada bulan Februari, dan program lain tengah disusun. Informasi lengkap tentang program yang baru akan disampaikan kepada karyawan pada pertengahan 2013. Persoalan yang juga mengemuka dalam survei adalah baik karyawan maupun manajer ingin strategi usaha berikut visi-misinya dijabarkan lebih jelas. Dari situ, dibuatlah visi dan misi baru yang dimuat dalam BK bulan ini. “Kami ingin sampaikan kepada karyawan bahwa perusahaan ingin mereka senang dan puas bekerja di sini,” tambah Pak Rully. “Holcim tidak akan seperti sekarang tanpa peranserta karyawan, dan Holcim butuh dukungan personil untuk terus maju.”

Karyawan saat sesi motivasi pada business briefing. Staff at a motivational session during a business briefing. —————————

The results of the recent Employee Climate Survey show that Holcim Indonesia can do more to retain and motivate one of our key resources – our people. The message coming from the survey carried out in October 2012 was that Holcim employees wanted improvements in several key areas they viewed as most important. These were: • Clearer career advancement and efforts made to ensure greater staff opportunities • A need for a greater spirit of teamwork and togetherness • A clearer and more effective performance evaluations process • Improvements on employee benefits information and programmes • More room to learn new skills and develop potentials “One of the key messages from this survey was that staff wanted to see more done in terms of career advancement,” says Halimatus Sakdijah (Tutuk) Human Resources Operation and Business Partner Manager. “Employees tended to

We couldn’t have come so far without you, and we’ll need your support to make progress in the future. Rully Safari, Director of Human Resources

see performance appraisals as procedural; documents that were filed away and that weren’t being used to reward good results. This and other factors led the survey to show a decrease in the company’s pulling power – its ability to attract and retain new employees and we’re working to improve this,” she said. Rully Safari, Director of Human Resources, stresses that staff may not realise the amount of internal promotions already occurring in Holcim. “Last year, for example, our recruitment processes saw over 300 people hired into new positions and more than half were sourced internally,” he said. There are also existing opportunities for work

placements both nationally and overseas, Pak Rully notes. “There has been a total of 251 promotions, which means an average of close to 20 promotions per month, both due to people movements (recruitment and succession planning), as well as reorganisation. This shows career opportunities are available in the company, aligning with our business growth.” Johanna Daunan, Strategic Capability Manager, is in charge of implementing the new Employee Value Proposition programme, which should lead to tangible improvements in these areas. The EVP Project is a key initiative that will follow up on the Employee Climate Survey result. The EVP concept and steps were first introduced at the Managers Forum in February, and further programmes are being developed, with the details to be introduced to staff from mid-2013. Another issue from the survey was that employees and managers wanted more clarity about Holcim’s business strategy and its vision and mission, which has led to a refining of these statements. “The main message we want to get across to our people is that we realise how important your happiness and job satisfaction is to our success as a company,” Pak Rully says. “We couldn’t have come so far without you, and we’ll need your support to make progress in the future.”


7

Customer Centric Culture Project

High Tech Telephony

Staf Customer Care setiap bulan menerima 4.500 hingga 6.000 panggilan masuk. Penanganan telepon agar pelanggan terbantu maksimal perlu ditunjang sistem khusus yang cerdas.

Teknologi telepon baru mempermudah tugas staf Customer Care. New telephone technology is set to make the lives of Customer Care staff easier. —————————

Untuk mempermudah tugasnya, Customer Care Center kini dilengkapi sistem telepon baru dari Avaya. Sistem tersebut dipasang pada awal April setelah melalui tahap uji coba dan pelatihan bagi staf, terintegrasi dengan Salesforce.com, sistem Customer Relationship Management yang lebih dulu diaplikasikan. Avaya sendiri memiliki beberapa fasilitas baru yang sangat bermanfaat. “Pelayanan kita harus jauh lebih baik dibanding perusahaan pesaing, dan harus membuat pelanggan merasa dihargai,” jelas Stevanie Saputra, Customer Care Manager. “Avaya merupakan sistem unggulan karena dirancang khusus untuk memperlancar pelayanan, dengan aplikasi yang lebih canggih dan

8


lebih efisien. Karena teknologi mempermudah kerja staf, mereka dapat sepenuhnya fokus melayani dan menangani keperluan pelanggan.” Sejak awal terlihat bahwa Avaya jauh lebih cepat. Salah satu keunggulannya adalah fasilitas login tunggal; pada sistem terdahulu proses yang sama harus melalui beberapa tahap dan memakan waktu hingga lima menit. Ada lagi fasilitas baru untuk mendata telepon tidak terjawab – staf dapat melihat apakah telepon berasal dari dalam perusahaan atau dari luar – yang disebut call-back management. Dengan fitur “initiate transfer”, petugas Customer Care dapat

bicara terlebih dulu dengan staf departemen lain sebelum telepon pelanggan dialihkan kepada staf tersebut – keuntungannya: penelepon tidak perlu berkalikali menjelaskan apa keperluan mereka. Ada lagi fitur Whisper yang dapat dimanfaatkan staf senior untuk membantu petugas bila ada kesulitan; fasilitas tersebut juga berguna untuk keperluan pelatihan. Fungsi penyimpanan data dan perekam percakapan pada sistem pun tergolong cerdas. Semuanya berbasis internet. Kata Stevanie, “Kita dapat mendengarkan rekaman semudah kita mencari film di YouTube. Dengan bantuan fasilitas penyimpan data dan sistem pemantau, pengukuran kinerja pusat pelayanan lebih ringkas.”

Setelah sistem berteknologi baru terpasang, Stevanie berencana mengikutsertakan Customer Care dalam ajang Indonesia Contact Centre Association Awards yang setiap tahun diikuti sekitar 50 pusat pelayanan pelanggan di seluruh Indonesia.

We've always been ahead of our competitors in how we deal with customer support. With this system in place, we now have the potential to compete at a national level.

“Holcim Indonesia selama ini mampu mengungguli para pesaing dalam hal pelayanan kepada pelanggan,” ujar Stevanie. “Dengan dukungan sistem yang baru, kita sekarang dapat bersaing dengan berbagai perusahaan di seluruh Indonesia.”

Stevanie Saputra, Customer Care Manager

With Customer Care staff expected to answer between 4,500 to 6,000 calls every month, it’s vital to have a sophisticated system that makes the often complex job of helping people as easy as possible. The new telephone system from Avaya, does just that. Installed in early April after trialling, Avaya integrates neatly with the existing Customer Relationship Management system, Salesforce.com, and has some very useful new features. “We’re aiming to deliver a service that sets us apart from the competition and makes our customers feel valued,” says Stevanie Saputra, Customer Care Manager. “Avaya is superior because it’s designed to make the customers’ experience as smooth as possible. Everything about it is smarter and more efficient. This makes it easier for our staff to focus on the customers, which makes their jobs easier,” Stevanie says.

departments first before they transfer a customer’s calls – meaning callers don’t have to repeat themselves to everyone they talk to. Meanwhile, the Whisper feature allows senior staff to give assistance to front-liners if they’re getting into difficulties, and is excellent for training and coaching purposes.

storage and monitoring system makes it much simpler to gauge the performance of our call centres.”

Stevanie is also impressed with the system’s sophisticated data storage and recording function. Everything is web-based, she said. “I can listen to the recordings as easily as I can find a movie on YouTube. The data

“Holcim Indonesia has always been ahead of our competitors in how we deal with customer support,” Stevanie says. “With this system in place, we now have the potential to compete at a national level.”

With the new technology installed, Stevanie now plans to enter Customer Care into the Indonesia Contact Centre Association Awards, which around 50 call centres around the country enter every year. Tim Customer Care di Pabrik Narogong. The Customer Care team at Narogong Plant. —————————

Right from start-up, Avaya is much faster to use. One of the advanced features is a single log-in replacing the old multiple-step process, which could take up to five minutes. Another new feature is that the system tracks abandoned calls – by identifying whether the caller is from an internal extension or an external line – in a system known as Call-back Management. “Initiate Transfer” allows Customer Care officers to talk to other


9

Customer Centric Culture

Together We Can: Why No Success is Achieved Alone

Salah satu pernyataan mantan presiden AS, John F. Kennedy, yang terkenal adalah “Success has many fathers but failure is an orphan.” Yang Presiden Kennedy maksud adalah pribadi atau kegiatan yang sukses umumnya membuat orang tertarik untuk dilibatkan, tapi tidak ada yang ingin disangkut-pautkan dengan kegagalan. Dalam kehidupan sehari-hari, keberhasilan dalam pekerjaan tidak lepas dari peran serta rekanrekan yang seringnya berasal dari departemen lain. Jika ingin yang kita kerjakan berjalan baik, ada baiknya semua ikut terjun menangani.

10


Saling-bergantung erat kaitannya dengan konsep “Bersama Kita Bisa”, program untuk mempererat kerja sama karyawan Holcim dengan pelanggan internal.

Pelanggan internal ada di mana-mana di Holcim Indonesia, jelas Nyimas Vina, Customer Centric Culture Development Specialist. “Yang pasti, di unit Holcim mana pun, kita adalah pelanggan internal bagi orang lain, dan kita juga bekerja untuk pelanggan internal lain. Lalu siapa pelanggan internal kita?” Banyak karyawan menganggap hanya staf penjualan dan staf layanan pelanggan yang berhubungan dengan pelanggan, tambah Lisna Dwi Ardhini, Brand Coordinator. “Memang betul, mereka yang mengurus pelanggan

Holcim, tapi masih ada karyawan Holcim lain di belakang mereka; karyawan lain inilah yang membantu mereka mengurus permintaan informasi produk dari klien atau membantu mereka menangani masalah yang dihadapi klien. Jika kita yang menunjang kerja mereka maka staf penjualan atau tim layanan pelanggan menjadi pelanggan internal kita.” Kompetisinya sederhana: kirimkan satu foto berikut foto sedikitnya dua rekan disertai uraian singkat yang

menjelaskan bagaimana hubungan kerja satu sama lain di Holcim, dan apa yang mereka lakukan sehingga kerja kita lebih mudah. Rasa terima kasih kepada rekan kerja atas dukungan mereka dapat kita ungkapkan melalui program ini. Semua personil yang ada di 25 kiriman terbaik berhak memperoleh kupon belanja senilai Rp 200.000. Mengapa fokusnya pelanggan internal? “Semua ini untuk menunjukkan kepada rekan-rekan bahwa kinerja yang bagus akan

berimbas ke mana-mana,” kata Nyimas. “Selama pelanggan internal senang, pada akhirnya berimbas pada pelanggan Holcim yang juga turut senang.” Pendaftaran kompetisi Bersama Kita Bisa dibuka selama bulan April, dan tim Bersama Kita Bisa akan datang ke unit-unit kerja Holcim untuk mencatat cerita peserta. Ayo, Bersama Kita Bisa dan menangkan hadiahnya!

Former US president John F. Kennedy once famously said “Success has many fathers but failure is an orphan.” Kennedy meant that people often try to link themselves to a successful project or a person, while no one wants to be associated with failure. But in everyday life, being successful at your job also means working together with colleagues, who are often from different departments. To make something successful, it actually helps if we all jump on the bandwagon. Recognising the importance of interdependence is the theme of the “Bersama Kita Bisa” initiative, with the idea of promoting the link between Holcim employees’ and their internal customers. Internal customers are everywhere in Holcim Indonesia, explains Nyimas Vina, a Customer Centric Culture Development Specialist. “One thing is for certain: wherever you work in Holcim, you are someone’s internal customer and you also have an internal customer that you’re serving. But do you know who they are?” Many people think the responsibility of dealing with customers is the sole responsibility of salespeople and call centre front-liners, Lisna

Dwi Ardhini, Brand Coordinator says. “Certainly they’re dealing with Holcim’s end customers, but someone from Holcim is also supporting these people too, helping them follow up client queries about products or assisting them to fix their clients’ problems. If you are providing this support function, then the salespeople or Customer Care teams are your internal customers.” The idea for the competition is simple, submit a photograph along with photos of a minimum of two of your colleagues, and in a few short sentences clearly explain how you are connected to one another in Holcim, and how working with them makes your life easier. This is a nice way of thanking your colleagues for their support. Staff featured in the best 25 entries will each win shopping vouchers worth Rp 200,000. So why all this focus on internal customers? “Summing up, it’s getting people to recognise that good work travels great distances,” Nyimas says. “If we keep our internal customers happy, then Holcim end customers will be happy too.”

One thing is for certain: wherever you work in Holcim, you are someone’s internal customer and you also serve an internal customer. Nyimas Vina, Customer Centric Culture Development Specialist Entries to the Bersama Kita Bisa competition run through April and the BKB team will visit Holcim locations to record your stories. So come on, let's work together and be in to win!


11

Vision & Mission

Putting You in the Big Picture Dalam rangka penyusunan rencana usaha yang baru, beberapa manajer melakukan penyempurnaan visi dan misi Holcim Indonesia dengan maksud agar visi dan misi tersebut lebih jelas dan lebih mudah dipahami semua personil. Karyawan Holcim merupakan ujung tombak untuk mewujudkan visi dan misi yang baru. Fasilitas kebersihan desa (kanan bawah). Holcim employees are central to the implementation of the improved vision and mission statement. Village sanitation kits (bottom right). —————————

Visi hasil revisi menjadi sebagai berikut: “Membangun solusi yang berkelanjutan untuk masa depan masyarakat kita”. Visi selanjutnya dijabarkan dalam Misi yang berbunyi: “Holcim Indonesia berkembang dengan memberi nilai tambah bagi para pemangku kepentingannya melalui: 1. Solusi bangunan yang berkelanjutan bagi segmen pelanggannya 2. Keselamatan kerja dan kepedulian lingkungan 3. Pengembangan sumber daya manusia, kepemimpinan yang inovatif, dan jaringan yang terintegrasi." Bagaimana penerapannya di lapangan? Perhatikan Gedung Ecotech di Kampus Akademi Teknik Mesin Industri (ATMI) yang baru selesai dibangun Holcim dan mitranya di Cikarang, kata Bin Anindita, Strategic Assistant to the Business Development Director. “Ecotech salah satu dari sekian banyak contoh perwujudan visimisi Holcim yang menyangkut keberlanjutan, yang membantu

12


negara kita maju” kata Bin. “Semua unsur yang tertulis dalam visi-misi ada di sana – segmen pelanggannya adalah akademi teknik ATMI, yang mendukung pembangunan berkelanjutan. Gedungnya sangat inovatif; desain dan teknologi ramah lingkungan menjadikannya salah satu bangunan paling hemat energi di Indonesia. Pembangunannya juga memperhatikan kesehatan pengguna gedung dan keselamatan pekerja – tidak ada kecelakaan yang menimpa tim konstruksi dan mengakibatkan waktu kerja hilang. Ecotech sendiri merupakan solusi terpadu, lanjut Bin, karena Holcim memanfaatkan produk khusus, dalam hal ini bataton pracetak Solusi Rumah untuk konstruksinya, serta produk FloCrete dan ThruCrete, biaya pembangunan dapat ditekan, gedung tampil cantik dan ramah lingkungan karena dapat menadah hujan berkat pemanfaatan ThruCrete. “Unsur pengembangan kemampuan karyawan juga tercakup,” tambah Bin, “bermitra dengan ATMI, Ecotech akan dijadikan tempat pelatihan bagi karyawan Holcim.”

Masih banyak lagi contoh penerapan visi-misi Holcim, jelasnya. “Waralaba Solusi Rumah, unit produksi beton siap-pakai, Geocycle dan program pelatihan bagi ahli bangunan – semuanya memperlihatkan Visi dan Misi perusahaan, dan semuanya dikembangkan untuk memajukan berbagai kalangan masyarakat.” Intinya, kata Bin, “Visi dan misi ini bukan hal yang baru, visi dan misi disusun agar semua personil menyadari bahwa yang mereka kerjakan sungguh-sungguh menghasilkan manfaat mengingat semua kegiatan perusahaan di semua tingkatan dan bidang dilaksanakan secara berkelanjutan. Tugas kita di Holcim adalah ikut mewujudkan masa depan yang berkelanjutan, dan kita patut bangga.” Semua solusi berkelanjutan dimuat dalam Laporan Pembangunan Berkelanjutan Holcim yang terbaru dan dapat diunduh dari situs perusahaan, www.holcim.co.id.

During the new business planning process a group of key managers refined Holcim Indonesia’s vision and mission statements to make them clearer and easier for everyone to understand. The refined Vision statement now reads: “Building Sustainable Solutions for Society’s Future”.

3. Through the development of people, innovative leadership and integrated networks”

This is elaborated in the Mission statement as: “Holcim Indonesia will grow by creating value for stakeholders: 1. By delivering sustainable building solutions focused on distinctive customer segments 2. By caring for safety and the environment

So what does this all mean in practise? Look no further than the new Ecotech Building created by Holcim and partners for Jakarta’s Academy of Technical and Mechanical Engineering (ATMI), says Bin Anindita, Strategic Assistant to the Business Development Director.

The Ecotech Building is one example of how Holcim is delivering on its sustainable vision and mission to help our country move forward Bin Anindita, Strategic Assistant to the Business Development Director

“The Ecotech Building is just one of many examples of how Holcim is delivering on its sustainable vision and mission; to this help our country to move forward,” Bin says. “All the elements are there – the distinctive customer is the students of ATMI, who will go on to help build a better, more sustainable Indonesia. The building is very innovative – its green design and technology make it one of the most energy-efficient buildings in Indonesia – it’s an example of how to be responsible with energy resources. It was also built to be healthy for the inhabitants and it was constructed safely – without any time lost to injury by the construction teams.” Ecotech is an integrated solution, Bin says, because Holcim used special products – precast Solusi Rumah batatons for construction as well as FloCrete and ThruCrete in the design;

reducing cost, improving aesthetics and, in the case of ThruCrete, allowing the building to harvest rainwater. “In terms of people development,” Bin says, “Ecotech will also be a venue to train Holcim Academy students.” There are dozens of other examples in Holcim’s business to illustrate the idea, he says. “Whether it be Solusi Rumah, our Ready-mixed operation, Geocycle, or our mason training programmes – all these initiatives are living examples of our sustainable Vision and Mission, and all were created to help our society progress on many different levels.”

Solusi berkelanjutan, dari kiri, Gedung Ecotech salah satu contoh perwujudan visi dan misi perusahaan, pembangunan jalan untuk warga, Solusi Rumah untuk pemborong. Sustainable solutions, from left, the Ecotech Building is one example of a vision and mission realized, road building for communities, Solusi Rumah for home builders. —————————

Sums up Bin: “The vision and mission statements explain what we’ve been doing for quite some time – what they’re designed to do is to focus everyone’s attention on what we can achieve in the future, on the good things we’re doing as a company by being sustainable at every level of our business. Your role in Holcim means you are contributing to this more sustainable future, and that’s really something to be proud of.” More examples of sustainable solutions can be found in Holcim’s latest Sustainable Development Report, available for download from the corporate website, www. holcim.co.id.


13

Stakeholder Sports

Badminton Cup Proves a Smash Hit Jika Gala Bola Desember tahun lalu ditujukan bagi ahli bangunan penggila bola dan pendukung mereka, Maret ini giliran pemilik toko bangunan yang unjuk kebolehan dalam putaran final kejuaraan Badminton Cup Holcim. Kecepatan dan ketangkasan pemain diuji dalam pertandingan final, gambar atas dan paling kanan. Players show off their speed and dexterity during the exiting final matches, pictures above and far right. —————————

“Ada banyak pemilik toko bangunan yang suka bermain bulutangkis, dan melalui kejuaraan ini Holcim mengajak mereka bergabung dalam pertandingan yang menyehatkan dan menarik serta sportif,” jelas Omar Hadijaya, Channel Focus Marketing Manajer sekaligus pencinta olahraga bulutangkis yang ikut menyelenggarakan kegiatan. Acara final di GOR Senayan Jakarta pada tanggal 22-23 Maret diikuti 36 pemain dengan masing-masing 3 orang per tim, enam daerah. Mereka adalah regu yang lolos dalam babak penyisihan di 18 kota sepanjang tahun 2012 lalu, dengan peserta terdaftar mencapai 1.152 orang. Pemain tercepat dan terbaiklah yang tetap bertahan hingga pertandingan final Maret silam. Keluar sebagai juara peserta yang mewakili wilayah Jawa Barat: TB Suluyu Jaya, Cirebon; TB Bagja, Bandung; dan TB Sumber Jaya, Garut. Juara kedua diraih

14


pemain dari Jawa Tengah: TB Sabila Jaya, Tegal; TB Putra Candra, Solo; dan TB Prasetya, Yogyakarta. Peraih peringkat utama memperoleh hadiah menyaksikan pertandingan Piala Sudirman 2013 di Kuala Lumpur pada bulan Mei mendatang, sementara peringkat kedua berhak memperoleh tiket Djarum Indonesia Terbuka di Jakarta pada bulan Juni.

Para finalis juga berkesempatan bertemu dengan pemain papan atas Indonesia seperti Susi Susanti, Alan B. Kusuma, Ivanna Lie, Ricky Subagja, Candra Wijaya dan Sigit Budiarto. Dari legenda bulutangkis dalam negeri ini mereka memperoleh masukan dan motivasi untuk terus meningkatkan kualitas bermain.

Badminton Cup Holcim bertema “Smash It, Win It” bukan sekadar kompetisi, sebagaimana disampaikan Omar.

di gedung yang dibangun dengan produk Holcim, kami pun membina hubungan yang berkelanjutan dengan mitra usaha.”

“Holcim adalah perusahaan yang memegang teguh prinsip keberlanjutan, jadi selain mengusung konsep hidup sehat

“Kita bekerja keras namun tidak melupakan kesehatan dan keseimbangan fisik-mental bagi semua,” jelas Omar.

The excitement generated by December’s Gala Bola competition proved masons and their supporters are as football mad as ever. This March, it was the turn of Holcim retailers to show off skills of the shuttling kind, in the spectacular finals of the Holcim Badminton Cup. “Many shop owners love to play badminton and the Cup is a great way for Holcim to get together with our retailers in a healthy, exciting game played in the spirit of good sportsmanship,” explained Omar Hadijaya, a selfdescribed badminton fanatic and Holcim Channel Focus Marketing Manager, who helped organise the event.

With such a large field, the finalists in March’s games were fleet-footed and lightening quick. The champions represented West Java stores – TB Suluyu Jaya of Cirebon; TB Bagja of Bandung; and TB Sumber Jaya of Garut. Meanwhile the runners-up were from Central Java, representing TB Sabila Jaya of Tegal; TB Putra Candra from Solo; and TB Prasetya in Yogyakarta.

national players Susi Susanti, Alan B Kusuma, Ivanna Lie, Ricky Subagja, Candra Wijaya and Sigit Budiarto – who provided them with valuable advice and motivation to improve their games.

Held at Jakarta's Asia Africa Sports Area (GOR) from March 22-23, the finals of the team competition, saw 36 of the best shuttlers representing six regions. These were the winners of the preliminary rounds of competition which saw 1,152 contestants fight out matches in 18 cities over much of 2012.

The prize for the champions – another dose of high action sport with tickets to the 2013 Sudirman Cup in Kuala Lumpur in May, while the runners-up must wait till June for their treat: seeing the Djarum Indonesia Open in Jakarta.

“Holcim is a sustainable company and this means promoting healthy living concepts. It also means creating sustainable, long term relationships with our business partners.”

The finalists also got to meet some of their sporting heroes – Indonesian

With these heavyweights in attendance, the Holcim Badminton Cup was more than a game, Omar said.

“We work hard, we play hard, and we play healthy – that’s what I call a grand slam!” Omar said.


Dari kiri ke kanan, tiga tim terbaik, mulai dari peringkat pertama hingga ketiga. Left to right, the top three winning teams from first to third. —————————

15

Geocycle - Green Zone

Next-Level Sustainability: ‘Welcome to the Green Zone’

Di Geocycle Narogong tidak lama lagi akan berlangsung proyek ekspansi skala besar dengan tujuan memperbesar volume limbah untuk co-processing yang menunjang pelaksanaan program penghematan energi EARN dan menjadikan Narogong salah satu pabrik semen paling berwawasan lingkungan – proyek Green Zone. Primary Shredder

Push Floor

Scond Shredder

Ecostar Screen

Product < 30 mm

By Pass > 50 mm

Wind Screen

Reject

Product < 50 mm Product 2.5D < 150 mm

Diagram menggambarkan desain dasar fasilitas canggih Green Zone. A diagram showing the basic design plan for the sophisticated Green Zone platform. —————————

16

Green Zone adalah fasilitas di lahan luas untuk menampung berbagai jenis limbah industri serta limbah pertanian, termasuk sisa oli dan limbah padat lain, dan mengolahnya dengan metode yang aman dan efisien. Pemanfaatan perangkat pra-olah berteknologi tinggi dan sistem waste feeder mekanis pada Green Zone memungkinkan Geocycle Narogong mengolah limbah tiga kali lebih banyak, dan menaikkan thermal kiln substitution rate (jumlah bahan bakar alternatif yang menggantikan bahan


bakar fosil seperti batubara) hingga dua kali lipat di tanur NAR1 dan NAR2 – dari 10%-14% saat ini menjadi 20%24% setelah proyek rampung nanti. “Green Zone perlu dibangun karena kami tidak mampu lagi menampung limbah lebih banyak. Peningkatan kapasitas terakhir kali dilakukan di Narogong pada tahun 2008 melalui pengadaan waste shredder,” jelas Pak Mulyadi Rafiudin, Green Zone's Project Manager. “Kami beberapa kali terpaksa menolak permintaan klien berhubung tidak ada lagi tempat

untuk menimbun dan mengolah limbah mereka.” Dari kacamata pelanggan, lanjut Mulyadi, keberadaan Green Zone tentu akan meningkatkan kualitas pelayanan Geocycle. Anggaran pembangunan telah mendapat persetujuan Maret lalu, dan fasilitas pengolahan skala besar akan dibangun di lokasi yang strategis di dekat kawasan tambang. Dengan demikian tempat penampungan dan penyimpanan limbah akan berada jauh dari pemukiman penduduk dan

dari fasilitas produksi lain sehingga tidak mengganggu lalu-lintas di dalam pabrik dan, jika satu waktu diperlukan, perluasan fasilitas mudah dilakukan. Green Zone akan dilengkapi : • Fasilitas pra-olah limbah padat (untuk pencacahan, pemilahan dan pencampuran limbah) • Fasilitas pra-olah sisa oli (untuk pengolahan awal, pemilahan dan pencampuran) • Fasilitas kiln inlet feeding dan SLR feeding point NAR-2

• Fasilitas pendukung seperti sistem otomatis pendeteksi dan pencegah kebakaran, fasilitas peredam bau, “geo-textile” pencegah kontaminasi air tanah, serta fasilitas pengolah air limbah, fasilitas pembilas ban untuk truk pengangkut limbah, dan kolam penampung tumpahan limbah. Seluruh lokasi akan dijaga ketat, lengkap dengan akses khusus, dan di sana akan dibangun juga tempat pelaksanaan audit pemasok serta

tempat menyaksikan pemusnahan limbah. “Ini proyek istimewa bagi Narogong, dan akan mengangkat nama Holcim sebagai produsen dengan kemampuan mengolah limbah dan sebagai perusahaan yang peduli dengan prinsip produksi berkelanjutan,” kata Lilik Rendra, Geocycle Technical & Operations Manager. “Perkembangan proyek akan terus dikabarkan kepada staf Holcim.”

Geocycle Narogong will soon begin a major expansion that will greatly increase the amount of waste materials able to be recycled for co-processing, giving a significant boost to the EARN energy saving programme and making Narogong one of the most environmentally advanced cement plants in Indonesia. Welcome to the Green Zone! The Green Zone is actually a largescale waste receiving and processing platform able to efficiently and safely pre-process large amounts of industrial waste, including oil sludge and other mixed solid wastes. Combining advanced pre-processing with mechanised waste feeder systems, the Green Zone platform should triple the amount of waste Geocycle Narogong can currently handle and double thermal kiln substitution rates – the amount of alternative fuels substituted for traditional fossil fuels like coal – in the NAR1 and NAR2 kilns. This means an average TSR rising from the 10-14 percent in NAR1 and NAR2, to 20-24 percent when the platform is complete. “The need for the Green Zone came about because Geocycle had reached its limit in terms of capacity in receiving waste, since our last investment in Narogong’s Waste Shredder in 2008,” says the Green Zone's Project Manager, Pak Mulyadi Rafiudin, of Corporate Engineering. “The business is already turning down certain waste opportunities because we don’t have the area to store and

process them.” From a customer perspective, Mulyadi says the Green Zone will enable Geocycle to increase its service level significantly. With the budget for the platform approved in March, the large-scale processing facility will be built in a strategic new location near the quarry area. This will ensure its waste receiving and storage areas are a good distance from communities and other plant facilities, minimising interference with internal plant traffic and allowing for a further expansion. The new large-scale processing platform will include: • A solid waste pre-processing facility (waste shredding, sorting, blending equipment and facilities) • Oli sludge waste pre-processing facilities (waste preparation, sorting, blending equipment and facilities) • NAR-2 SLR feeding point facilities and kiln inlet feeding facilities • Installation of support facilities like automatic fire detection and prevention systems, odor suppression facilities, “geotextiles” to prevent groundwater contamination, as well as a waste water treatment plant, tyre washing

facilities for waste transporters, and a catchment basin for spills The whole area will be secured with special access and buildings will include a customer centre for vendor audits and waste destruction witnessing. “This is an exciting new project for Narogong, and it will really put Holcim on the map as a centre for sustainable manufacturing,” says Lilik Rendra, Geocycle Technical & Operations Manager, and the co-manager of the project.

Dari atas: Lilik Rendra, Geocycle Technical & Operations Manager. Menurut rencana Green Zone akan dibangun di dekat tambang Holcim. From top: Lilik Rendra, Geocycle Technical & Operations Manager. The planned location of the Green Zone is near Holcim’s Quarry. —————————

“We’ll keep Holcim staff posted on our progress.”


17

Geocycle

Against All ODS

Selama tiga hari, perhatian peserta widyawisata United Nations Environment Programme belum lama ini tertuju pada fasilitas mutakhir pemusnah bahan perusak ozon milik Geocycle. Sebagai yang pertama di Asia Tenggara, fasilitas yang sekaligus perintis usaha pemusnahan BPO di Narogong menarik perhatian banyak negara dan industri di kawasan ini. Kegiatan difasilitasi UNEP Compliance Action Programme dan mendapat bantuan teknis dari pemerintah Jepang. Selama di sana sejak 18 hingga 20 Februari peserta didampingi staf Geocycle dan Unit Ozon Nasional Kementerian Lingkungan Hidup RI.

Tur keliling fasilitas Pemusnah BPO di Narogong (gambar atas dan bawah). Delegates tour the ODS Destruction facility at Narogong (photos top and bottom). —————————

Widyawisata diikuti 16 peserta yang mewakili kalangan industri maupun pemerintah negara Bangladesh, Malaysia, Pakistan, Filipina, Sri Lanka dan Timor Leste. Delegasi melakukan peninjauan dan mendapat pengarahan tentang riwayat berdirinya fasilitas. Mereka juga mempelajari model bisnis dan bertukar pikiran apa yang perlu ditempuh untuk dapat membangun fasilitas serupa di negara masing-masing.

“Yang paling menarik perhatian peserta adalah masalah teknis seperti desain dan penataan letak bangunannya di Holcim Indonesia. Sementara aspek niaga yang dikaji antara lain biaya pembangunan fasilitas dan bagaimana reaksi pasar ketika layanan jenis baru ini kami tawarkan,” jelas Shinta Maryke, Communications and Relations Superintendent, Geocycle.

internasional dalam rangka menekan habis penggunaan BPO.

“Kepada mereka kami jelaskan pula bahwa unit ini merupakan bentuk perwujudan tanggung jawab Geocycle terhadap masyarakat sekaligus komitmen Holcim Indonesia untuk mendukung program yang dicanangkan KLH dalam rangka menekan habis pemakaian CFC dan HCFC,” lanjut Vincent Aloysius, Country Director Geocycle Indonesia.

Selama kunjungan berlangsung, peserta yang mewakili pemerintah dan kalangan industri membahas metode pelaksanaan program pemusnahan BPO. Mereka juga mencatat apa saja hambatan sekaligus langkah yang dapat ditempuh.

Shaofeng Hu, Asia Pacific CAP Regional Network Coordinator UNEP, melihat bahwa fasilitas serupa sangat layak dibangun di negara lain di Asia. Menurutnya, pengolahan BPO di tanur semen telah disepakati negaranegara penandatangan Protokol Montreal yang merupakan pakta

18


“Di hampir semua negara berkembang terdapat pabrik semen, dan tanur di sana dapat difungsikan menjadi sarana pemusnah BPO berbiaya murah,” ujar Hu. “Apalagi jika di negara bersangkutan jumlah BPO yang hendak dimusnahkan sangat banyak.”

“Industri kami kini lebih paham bahwa tanur semen dapat dimanfaatkan untuk memusnahkan BPO. Kami juga belajar tentang kebijakan di Indonesia dan prosedur pembentukan kemitraan PemerintahSwasta untuk menangani dan mempromosikan upaya pemusnahan zat perusak ozon,” kata Aminah Ali, Wakil Direktur Unit Ozon Nasional pemerintah Malaysia.

Geocycle’s ground-breaking Ozone Destruction Facility at Narogong was recently the star of an international three-day study tour held by the United Nations Environment Programme. Dalam kunjungan, peserta bertukar pikiran tentang proses membangun fasilitas BPO di negara masingmasing (gambar atas). Mereka juga berkeliling untuk melihat-lihat unit kerja Geocycle (gambar kiri bawah).

The ODS facility is the first such resource in Southeast Asia and its pioneer business is generating a lot of interest from other countries and industry in the region. Held on February 18-20, the study tour was facilitated by UNEP Compliance Action Programme with the technical support of the Japanese government and was hosted by Geocycle and the Indonesian Ministry of the Environment’s National Ozone Unit.

On the tour were 16 participants representing industry and governments from Bangladesh, Malaysia, Pakistan, the Philippines, Sri Lanka, and Timor Leste. The delegates took time to inspect the facility, learn about its history, and business model. They also brainstormed ways to set up similar facilities in their home countries. “The guests were very interested in the technical issues, like the design and the set-up of the facility at Holcim Indonesia. The commercial aspects we looked at were the cost of installing the facility and how the market was responding to the new service,” said Shinta Maryke, Geocycle Communications and Relations Superintendent. “We also explained to them that the facility is part of Geocycle’s corporate social responsibility programme and Holcim Indonesia’s commitment to support the Ministry of Environment’s CFC and HCFC phase-out programmes,” added Vincent Aloysius, Geocycle Indonesia Country Director. Shaofeng Hu, the UNEP’s Asia Pacific CAP Regional Network Coordinator, was impressed with the potential

to replicate such facilities in other Asian countries. Using cement kilns to process ODS had been approved by the countries signatory to the Montreal Protocol, the main international agreement to eradicate ODS gasses, he noted.

During the visit, the participants brainstormed ways to replicate ODS facilities in their own countries, (picture above). They also took a general tour of the Geocycle operation (picture bottom left). —————————

“As most developing countries have cement manufacturing facilities, these kilns may be a cost-effective option for the destruction of ODS,” Hu said, especially “if there were large quantities of unwanted ODS still to be destroyed.” During the visit, the participants from government and industry discussed how to operate a national ODS destruction programme, and identified the possible options and barriers to success. “Through this visit, our industry has a better understanding of the cement kiln option for the destruction of ODS. We also learned the valuable experience of Indonesia in policy and best practices on how to tap into a Public-Private Partnership for the management and promotion of the ODS destruction,” said Aminah Ali, the Assistant Director of the Malaysia government’s National Ozone Unit.


19

CEO Awards

Gambar kiri: Eka dan Adjie dengan atribut pahlawan super dalam ajang final CEO Award. Pictures left: Eka and Adjie in superhero regalia at the CEO Award finals. —————————

Two Super-Innovators Speak Out

Dua finalis ajang CEO Award Januari lalu, yakni Eka Nurul Fitri dari direktorat Marketing meraih anugerah CEO Award sementara Adjie Sugiatno bersama tim dari unit produksi beton siappakai Holcim Beton Plumpang, membawa pulang Innovation Performance Award. Eka, Technical Service Support Officer, dinilai juri layak menjadi juara berkat idenya memanfaatkan internet untuk sistem elektronik pengumpulan data pelanggan dalam jaringan Solusi Rumah. Program baru karyanya lebih ringkas untuk menggantikan sistem lama yang masih mengandalkan aplikasi lembar kerja atau spreadsheet biasa. Sedangkan Adjie dan tim meraih penghargaan karena gagasan membuat prosedur penerimaan tamu di unit produksi beton siappakai dan menyiapkan tempat khusus untuk pelanggan yang berkunjung ke lokasi. BK: Eka dan Adjie, dari mana Anda berdua mendapat ide untuk proyek CEO Award yang lalu? Eka: Saat mengikuti pelatihan kejuruan Technical Service Support Solusi Rumah saya mendapat tugas membuat sistem pendataan pelanggan untuk diaplikasikan di gerai Solusi Rumah. Sebelumnya

20


mereka mencatat data pelanggan dengan program lembar kerja atau spreadsheet yang prosesnya memakan waktu lama. Gerai SR kebanyakan tidak memiliki data lengkap pelanggan dan mereka juga tidak memantau proyek pelanggan padahal pendataan maupun pengawasan sangat perlu karena kita menjual solusi pembangunan rumah. Jika dimasukkan ke dalam jaringan dan disederhanakan, saya kira sistemnya akan lebih baik. Adjie: Unit produksi beton siappakai umumnya tidak menyediakan tempat khusus untuk menerima dan melayani pengguna layanan yang datang langsung ke lokasi, meski jumlah mereka mencapai 30% dari seluruh konsumen Holcim Beton. Seandainya kami menyediakan ruang penerima tamu, pelanggan tentu akan merasa dilayani lebih baik. Jika mereka kemudian menjadi pelanggan tetap, ini bagi kami akan menjadi daya saing tersendiri.

BK: Apakah masukan dari pelanggan internal bermanfaat? Eka: Proyek ini semata-mata demi kepentingan staf SR, untuk kebutuhan mereka, untuk membantu mereka menangani masalah. Jadi sistem saya buat dengan menganalisis data yang staf sampaikan dan persoalan yang selama ini mereka hadapi. Adjie: Kami semua yang bekerja di unit produksi beton siap-pakai

tahu bahwa pelanggan eksternal kerap mengeluhkan lamanya waktu menunggu. Ada juga pelanggan yang mengeluh karena diberi peralatan pengaman yang tidak bersih. Ide kami muncul setelah mendengar masukan dari pelanggan internal, dalam hal ini karyawan unit dan satpam, maupun pelanggan eksternal. BK: Apa kendala terberat dalam mengerjakan proyek? Eka: Mencari program yang paling pas. Kesulitan lainnya adalah

mengajak orang untuk berubah – memakai dan menyesuaikan diri dengan program aplikasi baru. Tapi karena pengguna dilibatkan dalam pembuatan desain dan uji-coba, mereka lebih mudah menerima. Adjie: Karyawan di unit produksi beton siap-pakai kebanyakan orang teknik, karena itu mereka tidak paham bahwa pelanggan pun harus dibuat nyaman. Kendala lain: menekan biaya. Tapi syukurlah proyek kami berjalan baik dan efisien!

Two winners in January’s CEO Award finals were Eka Nurul Fitri from Marketing and Adji Sugiatno and his team from Holcim Beton’s Plumpang Batching Plant, who won the CEO Award and Innovation Performance Award, respectively. Eka, a Technical Service Support Officer, used internet technology in her ingenious Solusi Rumah Electronic Data Collection system to change clunky, spread sheet-based customer documentation into userfriendly online forms. Adjie and his team, meanwhile, developed Guest Reception Procedures for Concrete Batching Plants, to standardise the protocol for meeting guests and create welcoming reception areas. BK: So Eka and Adjie please tell us what inspired your projects? Eka: I was on the vocational training programme for Technical Services Support in Solusi Rumah and at that

time I was tasked with developing the customer records system for Solusi Rumah stores. Because they were using a spreadsheet-type system, data entry took a long time, and we discovered that many stores weren’t keeping very detailed customer records or tracking their progress. This is very important if you’re going to sell a building solution for a house. I saw how this system could be improved by putting it online and making it simpler to use. Adjie: Walk-in customers make up about 30 percent of Batching Plant sales but despite this BPs don’t generally have formal reception areas. We realised that creating them would give customers a better experience, ensuring greater chances for repeat business, and giving Holcim a competitive edge. BK: How did feedback from internal customers help your projects? Eka: My project was all about solving the problems of SR staff – and it was completely focused on their needs and problems. Without analysing the data they provided and listening

to their concerns, this project would never have happened. Adjie: Working at a batching plant my colleages and I received occasional feedback from external customers – about them complaining about waiting times at BPs or about being given dirty PPE, for example. The idea for my project came from these internal customers – BP employees and security staff – and from the external customers themselves. BK: What was most difficult about implementing your projects? Eka: One of the hardest tasks was finding a suitable technical platform for the job. The other was getting people to change: to accept and adopt the new software. But if you design it and trial it with the end users, this helps greatly with acceptance.

Dari atas ke bawah: Eka mempresentasikan gagasan dalam acara final; Adjie menjawab pertanyaan, disimak oleh Ranidia Leeman, salah seorang juri. Pak Jannus Hutapea dan Pak Eamon Ginley menjelaskan bahan presentasi. Top to bottom: Eka presents on the day of the final; Adjie and answers a question while Ranidia Leeman, on the jury panel, listens. Pak Jannus Hutepea and Pak Eamon Ginley comment on the presentations. —————————

Adji: Many employees at batching plants are technical people who didn’t initially understand the importance of pleasantries with customers. Another challenge was keeping costs down. Thankfully, we’ve achieved both acceptance and efficiency!


21

OH&S

Staying Safe Means Thinking Safe

Sebaiknya kita berhenti sejenak untuk menyimak beberapa kecelakaan di dalam dan di luar unit kerja perusahaan belum lama ini, tulis Dr Kiki Sutjahyo, Occupational Health and Industrial Hygiene Coordinator Holcim. Dalam rapat terakhir, tim Corporate Safety Committee membahas tiga persoalan pokok yang menjadi penentu keselamatan jiwa karyawan Holcim. Ketiganya dijelaskan di bawah ini:

1. Bahaya di jalan dan bahaya bersepeda motor

Holcim menyediakan bus untuk mengantar pergi dan pulang staf. Holcim provides buses to ensure staff get home safely. —————————

Persoalan yang paling menyita perhatian adalah tingginya angka kecelakaan sepeda motor di luar lingkungan pabrik dalam beberapa bulan terakhir yang menimpa karyawan Holcim. Peristiwa tragis tersebut merenggut nyawa dua orang staf dan seorang anggota keluarga mereka. Dari kajian Organisasi Kesehatan Sedunia atau WHO di Indonesia terlihat bahwa dari seluruh korban

tewas akibat kecelakaan di jalan raya 30% meninggal karena kecelakaan sepeda motor dan hanya 1% karena kecelakaan mobil. Melihat fakta ini, kita dan keluarga harus lebih berhati-hati di jalan. Agar terhindar dari bahaya: (1) ikuti pelatihan mengemudi aman, khususnya pelatihan mengemudi defensif; (2) semua pengendara dan penumpang wajib mengenakan helm berkualitas dan jaket pelindung.

2. Belajar dari kesalahan

Hingga akhir Februari 2013, semua karyawan Holcim berhasil membukukan prestasi membanggakan, yakni 3,4 juta jam kerja tanpa kecelakaan. Tapi angka setinggi itu tidak akan

berarti apa-apa jika kita tidak belajar dari semua kecelakaan yang lalu dan dari insiden yang nyaris menimbulkan kecelakaan dan hingga kini masih terus muncul. Demi keamanan bersama, setiap insiden yang nyaris menimbulkan kecelakaan harus dicatat, dan semua personil wajib mengikuti prosedur identifikasi risiko bahaya, karena tanpa itu semua kecelakaan yang sama akan terulang lagi.

3. Pelajaran dari tenggelamnya warga di Tuban Saya yakin kita semua telah

mendengar kabar tentang peristiwa yang menelan korban jiwa pada bulan Februari lalu. Dua remaja meninggal karena masuk ke area tambang Tuban tanpa izin dan berenang di kolam lempung penuh air. Belajar dari kecelakaan tersebut, harus kita tentukan apa saja risiko bahaya di semua wilayah kerja, dan di wilayah berkategori berbahaya harus dipasang rambu dan penghalang. Menyusul kejadian tersebut, Holcim langsung memagar kolam tempat insiden terjadi dan kolam lain. Perusahaan juga mempergencar penyuluhan kepada warga setempat seputar bahaya yang mengincar di area tambang. Saat ini Holcim tengah melakukan audit dan identifikasi risiko bahaya di kawasan tambang lain. Intinya, senantiasa perhatikan keselamatan diri agar kita selalu selamat.

22


A recent series of accidents in and around company operations should give us all pause, writes Dr Kiki Sutjahyo, Holcim’s Occupational Health and Industrial Hygiene Coordinator.

In our last Corporate Safety Committee meeting, the team discussed three important issues that could literally mean life or death for Holcim employees. They are as follows:

1. Roads and motorbikes can be killers

At the top our minds was the high number of traffic accidents that have occurred in recent months involving Holcim employees and motorbikes and which occurred outside of the plant. These accidents have regrettably led to two fatalities of our staff and one family member, which is a terrible tragedy. A recent World Health Organisation study on Indonesian roads finds that motorbike

accidents make up an estimated 30 percent of all road fatalities, versus cars which only account for 1 percent. Knowing this, it’s vital to ensure that yourself and your loved ones take great care on the roads. Key ways to keep you safe are: (1) do some driver safety training, especially a defensive driving course (2) make sure that everyone, including passengers, wears a good quality safety helmet and layers of protective clothing.

2. We need to learn from our mistakes

As of end February 2013, Holcim staff have collectively achieved 3.4 million hours worked without time lost to injury, an excellent result. But such a number is only meaningful if we keep on learning from the accidents that have already occurred and the near misses that still take place. If we’re all to be kept safe, every near miss should be recorded, and every working task needs to have

a hazard identification procedure carried out, otherwise we risk making the same mistakes twice.

3. Lessons from the Tuban drownings

I’m sure you all know about the fatal incident that occurred in February involving two teenagers who had trespassed into the Tuban project quarry area and gone swimming in a flooded clay pit. This incident showed how vital it is to identify potential hazards in all working areas and ensure warning signage and barriers are maintained in these areas. Holcim’s specific response to this incident has been to completely fence off this and other pits, and to intensify communications with local communities about the dangers they represent. We are doing similar hazard audits and identification in all our other mining areas. In short: staying safe means thinking safe.


Jalanan yang padat lalu-lintas dan kolam penampungan, seperti yang ada dalam gambar, di Tambang Jeruk Legi bukan tempat yang aman. Crowded roads and catchment ponds like the one pictured in Jeruk Legi Quarry are hazardous places. —————————

23

Holcim Academy

Digging Deeper

Panupong Dangyeunyong, Aggregates Sales Area Manager di Siam City Concrete Company Ltd, Thailand, tengah berada di Indonesia untuk belajar tentang unit kerja tambang selama tiga bulan hingga Mei mendatang.

Pak Panupong yang berada di sini dalam rangka Holcim Regional Employee Exchange Programme ditemui Berita Kita ketika tengah melakukan kajian di unit kerja Tambang Maloko April lalu. Dari Maloko ia akan dipindah ke Ciwandan, dan selanjutnya bergabung dengan tim Aggregates Sales di Jamsostek hingga akhir Mei. Hingga baru-baru ini perusahaan Holcim di Asia Tenggara yang memiliki tambang hanya SCCC Thailand dan HIL, keduanya kerap berbagi informasi. Saat ini pun Pak Subandi, Maintenance Superintendent Maloko tengah berada di SCCC untuk keperluan yang sama. Berita Kita ingin tahu apa pendapat Pak Panupong tentang Maloko.

24


Panupong: Kualitas hasil tambang Maloko sangat unggul dibanding perusaan pesaing. Saya pernah mendengar dari salah seorang klien di sini bahwa jika produk Holcim tidak tersedia mereka harus mengambil bahan dari perusahaan lain yang kualitasnya lebih rendah. Kualitaslah yang membuat mereka selalu mencari Holcim. Permintaan dari pasar tidak pernah berkurang, tapi sayangnya, seperti juga di Thailand, tambang di HIL mendahulukan pelanggan internal, sebelum mereka dapat melayani pelanggan eksternal. BK: Jadi apa yang anda dapatkan dan apa yang anda bagi? Panupong: Saya mendapat tugas dari Pak Soter Vitalyanus Mbaly,

General Manager Aggregates Operation antara lain untuk mengamati kegiatan peledakan dan penggilingan batu dan hal lainnya. Informasi yang saya sampaikan kepada tim di sini adalah penyusunan anggaran dan analisis biaya (tambang milik SCCC mampu membukukan biaya perton produk lebih rendah dibanding tambang HIL). Yang juga menarik disini adalah program pengembangan pendidikan dan ekonomi yang diselenggarakan tim community relations di Maloko. Saya kira program Cost Leadership di unit Maloko sudah berjalan baik. Mereka punya target untuk mengurangi jam kerja dari 1617 jam perhari menjadi 11 jam dengan angka produksi tetap.

Semua jajaran manajemen tahu tentang ini, demikian pula karyawan – mereka yang menangani perawatan, peledakan maupun staf laboratorium. Sepanjang program efisiensi biaya berhasil, biaya listrik, energi maupun tenaga akan turun. BK: Apa kesulitan anda selama di sini? Panupong: Yang paling berat adalah perjalanan pulang-pergi. Jalan menuju tambang sangat memprihatinkan! Untunglah ada yang mengimbangi: orangorang dan budaya di sini. Saya suka nasi goreng ala Indonesia, tapi favorit saya nasi kebuli masakan seorang rekan di sini, yang saya cicipi pertama kali belum lama ini. Selain itu udara di sini enak dan sejuk.

Panupong Dangyeunyong, Aggregates Sales Area Manager of Siam City Concrete Company Ltd in Thailand, is in Indonesia studying aggregate operations for three months. Here as part of the Holcim Regional Employee Exchange Programme, Berita Kita caught up with Pak Panupong while he was at Maloko Quarry in April. From there will transfer to operations in Ciwandan before joining the Aggregates Sales team in Jamsostek. Until recently, SCCC Thailand and Holcim Indonesia were the only Holcim operating companies with quarry operations in Southeast Asia, and knowledge transfer is common between the two businesses. Pak Subandi, Maloko Maintenance Superintendent, is currently at SCCC for the same purpose. Berita Kita asked Pak Panupong for his view on Maloko. Panupong: It’s clear that the products from Maloko are of superior quality to Holcim’s

competitors. I met a client here who told me that when they couldn’t get Holcim product, they had to settle for a lower quality. That’s why they like Holcim. The demand is certainly out there, but like Thailand, HIL quarries are prioritised to serve internal customers before external ones. BK: So what things are you finding out about and what are you sharing? Panupong: I was sent by Pak Soter Vitalyanus Mbaly, General Manager Aggregates Operation, to observe blasting and crushing operations among others. In return I shared information with the team about budgeting and cost analysis [SCCC quarries achieve lower costs per tonne of products than Indonesian ones]. I was also impressed with Maloko’s community relations programme in terms of their educational and economic programmes.

From what I’ve seen the Cost Leadership programme in Maloko is working well. This year the quarry has a target to reduce working hours from 16-17 hours a day to 11 hours while maintaining production levels. All levels of management know about it, as do the employers – from maintenance to blasting and in the laboratory. Achieving this cost leadership will impact manpower, energy and electrical costs.

Pak Panupong berbagi informasi dengan rekanrekannya dari Indonesia di Tambang Maloko. Pak Panupong shares information with his Indonesian colleagues at Maloko Quarry. —————————

BK: Okay so what about the challenges? Panupong: The worst challenge is the commute. The road to the quarry is terrible! But this is balanced out by the people and the culture. I like Indonesian style nasi goreng and I really loved nasi kebuli which was cooked by my colleague and which I tried recently for the first time. The rainy season makes the climate pleasant and cool too.


25

Holcim Academy

Talking iShare: Explore and Share!

Sekadar mengingatkan, iShare adalah gudang informasi dalam jaringan milik Holcim – tempat semua staf di bawah Holcim Group berbagi pengetahuan dan pengalaman. Berita Kita berbincang-bincang dengan Lucci Rahayu, Information Systems Coordinator di Akademi Holcim yang tengah mempromosikan program tersebut melalui serangkaian acara tayang bincang (talk show) 2PM with iShare.

Acara tayang bincang iShare terakhir pada bulan April berlangsung santai di Employee Lounge kantor pusat. The latest iShare talk show in April was held in the relaxed environment of the Head Office’s Employee Lounge. —————————

26

BK: Waktunya untuk membahas iShare berikut Talk Show-nya. Bagaimana ide ini muncul? Lucci: Kami di Akademi Holcim telah cukup lama memanfaatkan sistem tersebut, kami merasakan iShare banyak manfaatnya bila diaplikasikan dalam pekerjaan sehari-hari. Saya ingin menjelaskan fasilitas ini kepada karyawan Holcim – selain untuk menambah jumlah pengguna, tujuannya juga untuk membuat karyawan memahami apa manfaat iShare dan mendukung sistem ini. Pertumbuhan perusahaan kita sangat pesat; pegawai terus bertambah. Karena itu saya ingin jumlah rekan pengguna program bertambah. Sengaja saya


memilih format talk show supaya peserta bisa mendengar sendiri pengalaman rekan lain; di situ kami juga dapat mengajarkan kepada peserta berbagai fungsi iShare. BK: Tolong jelaskan kembali apa itu iShare... Lucci: Sistem informasi dalam jaringan yang diakses melalui internet dan dilengkapi fungsi pencari. Sistem dapat dibuka di PC atau laptop. Setiap karyawan Holcim diberi kata sandi untuk masuk ke iShare. Satu orang khusus disebut iShare Key User didedikasikan di setiap departemen untuk membantu karyawan di departemen itu mengenai masalah atau pertanyaan tentang iShare.

Dokumen tentang hampir semua aspek bisnis Holcim dapat dicari di sini, mulai dari produksi hingga beton siap-pakai dan agregat, berikut informasi tentang logistik, K3, SDM, pemasaran, TI dan yang lain. Kita dapat mengunduh informasi maupun mengunggah dokumen dengan bantuan key user. Saya yakin banyak yang telah dicapai dan dibuat oleh personil HIL, dan kita harus serius menjalankan moto perusahaan – CARING is our PASSION – dengan cara berbagi dokumen dengan perusahaan Holcim yang lain. Melalui iShare kita dapat berkorespondensi dengan para profesional lain di sana untuk mendapatkan masukan sebelum membuat keputusan tentang tugas atau proyek yang akan kita jalankan.

Semangat inovasi juga akan terpicu, misalnya untuk keperluan proyek EARN. Hingga Februari 2013, jumlah pengguna iShare di Indonesia ketiga terbanyak setelah Kanada dan Amerika Serikat. Karyawan HIL tentu ingin memperoleh banyak informasi dari belahan dunia lain, dan tugas saya adalah menyiapkan sarana untuk mereka. Talk Show iShare yang berikut menurut rencana akan berlangsung di Narogong pada tanggal 3 Mei. Acara dijadwalkan selama dua jam. Hubungi kami di: [email protected]

Lucci Rahayu memutuskan untuk memakai format talk show. Lucci Rahayu came up with the talk show format. —————————

Just in case you didn’t know already, iShare is Holcim’s online knowledge repository featuring a wealth of experiences and expertise from colleagues across the Group. Berita Kita talks to Lucci Rahayu, Holcim Academy Information Systems Coordinator, who is promoting the platform through a talk show series called 2PM with iShare. BK: We’ve come to talk about iShare but also the Talk Show. How did you come up with the idea? Lucci: At Holcim Academy we’ve been using iShare for quite a while and we know how useful it can be for our everyday jobs. My aim is to explain this to Holcim staff and not only increase this usage, but also get them to understand its value – a “buy-in”, in other words. The rapid growth of our business and more people joining Holcim made me want to engage employees about this. The talk show format appealed to me because people get a chance to listen to other’s experiences. We can also teach people the really useful functions of the system. BK: So, refresh us about iShare… Lucci: It’s an online knowledge platform that you get to on the internet, with a search function that you can browse through your PC or laptop. Every Holcim employee has a password and access to iShare and a person from each

department is the designated help person, they’re known as iShare Key Users, who can help you with any problems or questions. We also have communication platform to help iShare users called iShare Helpdesk that can be reached through an email address or via a chat platform. Inside you can find documentation about almost every aspect of Holcim’s business, from cement production, to ready mixed and aggregates – in, logistics, safety, HR, and marketing, IT and more. You can download documents and you can also upload documents with the help from key users. I believe people in HIL have done many tremendous things and we should live up to our tagline – CARING is our PASSION by sharing these documents with other OpCos. Moreover, we can correspond with other professionals from these OpCos, which leads to better input into decision making on a task or project, it can also be good for fostering innovation, for example in the EARN project.

As of February 2013, Indonesia ranked third after Canada and the United States in terms of the number of iShare users. I’m sure that HIL’s employees are interested in global knowledge and my role is to keep supporting this resource.

Gudang informasi iShare. Detail of the iShare knowledge platform. —————————

The next 2PM with iShare is scheduled for Narogong on May 3 and will last two hours. Contact us now: [email protected]


27

People

Introducing Bernard Ade Permatista

Bernard Ade Permatista mulai bertugas sebagai Corporate Development and Innovation Manager Holcim yang baru pada bulan Januari. Berikut kisahnya dan apa tugasnya di Holcim Indonesia. Berita Kita: Sebelum ini Anda bekerja di mana dan bagaimana akhirnya sampai bergabung dengan Holcim? Bernard: Saya pertama kali bertemu tim Strategy, Business Development and Innovation saat bekerja di kantor perwakilan salah satu perusahaan konstruksi Jerman di Indonesia. Perusahaan yang khusus menangani konstruksi untuk industri petrokimia, dan ketika itu kami sama-sama mengerjakan proyek investasi di Papua Barat. Tim minta bertemu. Saya kira pertemuannya untuk membicarakan peluang usaha tapi ternyata bukan. BK: Mengapa Anda tertarik masuk Holcim? Rasanya karena tantangan yang diajukan tim dan Patrick Walser selama tahap wawancara – menjadikan Holcim Indonesia

perusahaan yang berkelanjutan dan inovatif. Pembangunan berkelanjutan bagi saya sesuatu yang menarik. Di industri semen, rencana ekspansi produksi harus dibarengi pengadaan bahan baku seperti gamping. Dan untuk menjamin keberlanjutan, kita juga perlu memaksimalkan pemanfaatan sumber daya yang dapat didaur ulang dan yang terbarukan. Di tengah gencarnya ekspansi industri semen di Indonesia, Holcim harus mampu menjual produk lebih banyak jika ingin mempertahankan pangsa pasar. Untuk itu Holcim harus memasarkan semen ke pelanggan baru dan mengupayakan agar mereka tetap setia menggunakan produk perusahaan. Ini termasuk tantangan untuk mempertahankan keberlangsungan usaha. BK: Apa pendapat Anda tentang Holcim sebelum ini, dan apakah

reputasi perusahaan menjadi alasan Anda untuk bergabung? Iklan Solusi Rumah di televisi saya kira sangat menarik, menunjukkan bahwa produsen semen terus merambah ke sektor hilir. Di perusahaan lama saya banyak berhubungan dengan pejabat pemerintah pusat, dan sebagian besar memuji Holcim sebagai perusahaan yang memiliki reputasi dan personil yang hebat. Tapi yang paling mengesankan saya adalah pendapat salah seorang manajer senior asal Indonesia yang bekerja di perusahaan semen lain. Menurutnya Holcim adalah perusahaan semen terbaik dari segi inovasi dan kemampuan menciptakan berbagai produk baru berkualitas. Saya jadi berpikir, “Kalau pesaing sampai berpendapat begitu, Holcim memang perusahaan yang luar-biasa!”

Bernard Ade Permatista joined Holcim as the new Corporate Development and Innovation Manager in January. We look at where he’s been and his new role at Holcim Indonesia. Berita Kita: So what were you doing before you came to Holcim and how did you get the job? Bernard: I first met the Strategy, Business Development and Innovation team when I was working for a German construction company as their representative in Indonesia. The company specialised in construction projects for the petrochemical industry and we were

28


working on an investment project with a focus on assets in West Papua. The team asked to meet me for what I thought was a business opportunity, but it didn’t turn out that way. BK: What attracted you to work at Holcim? I think what clinched it for me was the challenge given to me by the

team and Patrick Walser during the interview process – to sustainably develop Holcim Indonesia’s business and innovation culture. I’d been interested in sustainability issues for some years, and the challenge with the cement industry is, if you plan to grow your manufacturing footprint, you need to locate raw materials – like limestone, for instance. However, with a focus on sustainability you also need to maximise recyclable

and renewable resources. With the cement industry growing in size in Indonesia, Holcim will have to sell a lot more product in future just to maintain our market share, which means bringing our cement to new markets and developing brand loyalty among customers; this is also part of the sustainability challenge. BK: What was your opinion about Holcim before you took the job and

did the company’s reputation affect your decision to join? I’d seen Solusi Rumah advertisements on television and I thought that was a very interesting development for a cement business, to go more downstream in the market. In my previous work I’d developed a lot of central government contacts and many people there spoke highly of Holcim; about the company’s

reputation and of its people. But I think the most telling reference came from a senior Indonesian manager from another cement company, whom I respect. He told me in his opinion, Holcim was the best in the industry in terms of innovation and creating new, quality products. I thought to myself, “Well, if that kind of reference is coming from a competitor, they must be doing something right!”


29

People

Left to right: Merynawati, Wulan Sari, and Tita Yuliana —————————

Best of the Batch

Dalam rangka Hari Kartini, Berita Kita berbincang-bincang dengan tiga perempuan karyawan Holcim yang meniti karir di unit produksi beton siap-pakai, lokasi kerja di mana pria masih mendominasi. Mereka Tita Yuliana dari BP Kuningan, Merynawati dari BP Plumpang dan Wulan Sari dari BP Rambutan.

Berita Kita: Tita sudah bekerja sebagai batcher di BP Kuningan sekitar dua tahun. Bagaimana pekerjaannya?

pekerjanya pria. Apa rasanya bekerja di lingkungan demikian, dan apakah Holcim memperhatikan kebutuhan khusus karyawan wanita?

Tita Yuliana: Yang pasti menantang. Tugas saya bermacam-macam: membantu tim penjualan menangani pelanggan, dalam hal ini mengurus pengiriman beton siap-pakai, termasuk mengatur kendaraan dan mengawasi pengisian ke dalam truk. Selain itu saya menangani pemeliharaan truk dan peralatan agar siap-pakai jika ada rekan yang memerlukan. Untuk perawatan, biasanya saya mengawasi petugas membersihkan sisa-sisa beton pada truk setelah kembali dari lokasi, atau melakukan pemeliharaan biasa.

Merynawati: Holcim setara memperlakukan karyawan laki-laki dan perempuan, tapi tidak sampai mengabaikan kebutuhan masingmasing. Sebagai pekerja, kami diberi peluang yang sama untuk mengembangkan diri, dan mendapat pelatihan yang sama. Juga tidak ada perbedaan gaji pokok – dan memang sudah seharusnya demikian. Perusahaan pun tidak melupakan keselamatan kami. Batcher wanita saat ini hanya bekerja pada aplusan pertama [dari tiga aplusan], yaitu mulai jam 8 pagi sampai jam 4 sore, jadi kami tidak perlu pulang malam. Perusahaan juga mulai meningkatkan fasilitas; contohnya, membangun

BK: Mernyawati, anda bekerja di lingkungan yang sebagian besar

30


kamar kecil khusus wanita di beberapa unit produksi beton siap-pakai. BK: Sekarang giliran Wulan. Apa latar belakang anda, dan bagaimana anda bisa bekerja di tempat ini? Apa menurut relevansi profesi ini dengan Hari Kartini? Wulan: Kami semua berlatar belakang pendidikan teknik sipil. Ahli teknik kebanyakan memang laki-laki, di Indonesia maupun di negara lain, tapi keadaan sudah mulai berubah. Jika bicara soal hak perempuan dan Hari Kartini, saya rasa masih banyak perusahaan yang perlu disadarkan bahwa tenaga teknik wanita akan kian bertambah, dan mereka sebaiknya bersiap menerima kenyataan ini. Syukurlah Holcim paham, dan memberi kami semua peluang karir yang bagus.

To mark Kartini Day, Berita Kita spoke to three women carving out careers as Batchers in the traditionally male-dominated environment of Holcim’s Concrete Batching Plants. Introducing Tita Yuliana at BP Kuningan, Merynawati at BP Plumpang and Wulan Sari from BP Rambutan. Berita Kita: So Tita, you’ve been working at BP Kuningan for around two years as a Batcher. What’s the job like? Tita Yuliana: It’s certainly challenging. My job has many facets. I support our sales team who deal with customers by arranging the ready-mixed concrete delivery – I arrange the vehicles and make the concrete is loaded properly. I also need to ensure that trucks and other equipment are maintained, so they’re in good condition when my other colleagues need to use them. This might be making sure that all of the remaining readymixed concrete is removed from a truck after a delivery, or just general maintenance checks.

BK: So Mernyawati, being a woman in a male-dominated environment, what’s this like and does Holcim recognise that as a woman you may have different needs? Merynawati: Holcim as an employer treats women and men equally, but also without ignoring our separate needs. We have the same opportunities to develop as professionals and receive the same training and we get the same basic salary as men – and this is how it should be. At the same time, Holcim also looks after our safety. Right now, women batchers only work the first [of three] shifts, so we don’t have to go home late at night. The company has also begun improving facilities, for example, they’ve

already built women’s toilets in several batching plants. BK: So Wulan, what about your background, how did you come to do this type of work. How does this relate to Kartini Day? Wulan: Actually we all have backgrounds in civil engineering at university level. Most engineers tend still to be men, in Indonesia and elsewhere, but this is changing. In terms of women’s rights and Kartini Day, I think many employers still need to recognise that there will be more women engineers in future and be open to this. Thankfully, Holcim does realise this and has given us all good career opportunities.


Para Batchers: Tita, Merynawati dan Wulan saat sedang bekerja. Tita, Merynawati and Wulan: Batchers hard at work. —————————

31

Staff Deployment

Movement

Ade Eko Soegiono

Aries Budi Djajarianto

Dyah Puji Pangestuti

Martin Luther Suy

Muhamad Muhlis

Paryadi

Reni Wulandari

Suraji

Tomi Agustian

From Cil Administration Services to Environment Officer

From NAR Production Manager to NAR Plant Manager

From TSO TangerangSepale to Business Advisor

From Fixed Plant Electrician to H.E. Mechanic

From Personal Assistant & EVE Coordinator to Head of Manufacturing Support Functions

From Ciwandan Shift Analyst to Ciwandan CCR Panelman

From Customer Order Process Officer to Customer Care Officer Back Line

Wili Wiradandi Perdana

New Hires

From Customer Order Dispatch Monitoring to Customer Priority Officer

Yeni Setio Wardani

From Customer Order Process Officer to Customer Care Officer Back Line

From NAR Quarry Planning Staff to Environment Development Team Leader

Danny Indra Satya

Fajar Nurdiansyah

Fauzan Aries Graha

Hanung Lucky Gunawan

Herru Hermawan Susanto

Irwanto Franciscus Sinaga

Mechanical Engineer

Sales Support Team Member

Commercial Support, Dev. & Reporting Team

Kiln Mechanical Team

Nar Physical Test Analyst

Nar Process QC Analyst

Lisa Tri Utami

Mario Norman Kaurrany

Mochamad Sofian R4-Technical Support Coordinator

Novira Mayensi

Wahyu Hidayat

Customer Care Officer Frontline

Muhammad Wirawan Budiwidiyanto

Tech. Sales Planner and Coordinator

R1-Technical Support Coordinator

Market Analyst Housing Focus

Wahyu Jayadinata Pratama

Cil Chemical Test Analyst

32

From Account Payable Staff to Account Payable Team Leader


Cirebon Sales Representative

Quiz W

Y

Y

E

T

E

R

C

U

R

H

T

A

P

E

L

Y

R

F

S

K

Z

N

D

S

R

T

R

D

E

A

S

U

K

M

R

S

E

N

N

A

J

E

Y

I

E

E

J

J

G

H

T

O

R

L

T

X

A

S

W

C

U

N

A

E

S

T

H

E

T

I

C

S

T

E

O

L

I

M

E

A

R

N

B

M

O

Y

W

R

L

T

A

I

V

T

E

T

E

Y

H

N

S

G

A

B

E

V

R

A

T

R

L

D

B

M

A

S

D

E

A

C

A

B

A

P

C

A

C

G

S

L

J

H

H

N

H

O

I

Q

Y

E

E

L

P

O

E

P

L

O

O

S

N

R

C

R

H

E

A

L

T

H

Y

P

E

I

S

Y

O

S

O

L

U

S

I

R

U M

A

H

H

K

E

E

V

R

E

S

N

O

C

J

F

F

J

S

G

J

V

G

Y

R

T

N

U

O

C

X

B

F

A

K

P

W

S

C

I

M

O

N

O

C

E

D

P

F

10. Tampilan gedung tidak lepas dari ... The look of a building is known as its ... 11. Contoh proyek berkelanjutan yang menangani daur ulang limbah. This example of sustainability recycles waste. 12. Unit ini menghasilkan beton. This one produces concrete. 13. Desain yang berwawasan lingkungan juga harus ... Green design should also be what? 14. Menjual produk ke berbagai kalangan merupakan contoh penerapan prinsip keberlanjutan di bidang ... Selling to diverse markets is sustainability in what discipline? 15. Langkah apa yang perlu diambil bila menggunakan sumber daya takterbarukan? What should you do when using nonrenewable resources? 16. Holcim berhasil menanamkan ... keberlanjutan kepada staf. Holcim is ahead in explaining this. 17. Selain itu perusahaan juga ingin mereka menjalankan prinsip keberlanjutan dengan sepenuh ... But the company also wants to appeal to this. 18. Orang yang cakap melaksanakan pekerjaan disebut ... This word is another way of describing people who are good at their job. 19. Keberlanjutan menjadi topik yang ... Sustainability right now is this kind of term. 20. Selain mempekerjakan tenaga yang cakap, kita juga harus ... mereka. You don’t just want to attract talent, you need to …. it.

Berita Kita March-April Wordfind 'Vision and Mission' Kata-kata (berbahasa Inggris) dalam rubrik Word Find Berita Kita edisi ini diambil dari tulisan “Putting You in the Big Picture” di halaman 12, dan dari Perspective Eamon Ginley mengenai Sustainability. Gunakan kata-kata tersebut untuk menjawab pertanyaan di bawah ini, dan dapatkan hadiahnya. Semua kiriman jawaban yang benar akan diundi untuk mendapatkan hadiah dua TV, dua lunch box set, dan dua jam tangan. Kirimkan jawaban Anda paling lambat 13 Mei 2013 ke [email protected] atau melalui pos/mailbag ke Redaksi Berita Kita di Menara Jamsostek Lantai 15 Jl. Gatot Subroto 38 Jakarta. Pemenang akan diumumkan di BK edisi Mei mendatang.

Pemenang Kuis BK Edisi Februari 2013 Hadiah Sepeda dengan perlengkapan: 1. Johan Jayadi - TSO, Magetan

All the words in this puzzle can be found in the story “Putting You in the Big Picture” on page 12 as well as Eamon Ginley’s Perspective on sustainability. To win great prizes find the words in the puzzle and then use them to answer these easy questions. All correct entries will be put into a draw to win prizes of two TVs, two lunch box sets and two watches. Please send answers to [email protected] or via post/mailbag to Berita Kita at Menara Jamsostek, 15th Floor, Jl. Gatot Subroto 38, Jakarta, by May 13, 2013. Winners will be announced in BK May. 1.

Holcim Indonesia akan terus tumbuh menjadi perusahaan besar selama kita memberikan apa untuk semua pihak berkepentingan? Holcim Indonesia will grow by creating what for stakeholders? 2. Gedung yang merupakan contoh penerapan Visi dan Misi perusahaan. A building that is the example of the Vision and Mission statements in practise. 3. Tujuan misi ketiga adalah untuk mengembangkan apa? The mission statement third paragraph hopes to develop who? 4. Selama kita bekerja sesuai Visi dan Misi Holcim, ada yang akhirnya sama-sama

5. 6-7.

8. 9.

Hadiah 2 TV: 1. Dian Meilani Noor - Secretary to CEO, Jamsostek 2. Erick Andriyana - Quarry NAR, Narogong

berkembang bersama perusahaan. Apakah yang juga ikut maju dalam hal ini? If you’re working to Holcim’s Vision and Mission you’re helping something move forward. Waktu kerja hilang. Time lost to … Gedung ATMI dibangun menggunakan produk ... dan juga ... The ATMI building uses these: ... and these … Di gedung tersebut air hujan diapakan? What is done with rain water? Produk berkelanjutan ini dikenal dengan lima langkah mudahnya. This example of sustainability has five easy steps.

Hadiah 2 Tas Hydro: 1. Sugiono - Maintenance Planner, Cilacap 2. Hengky Susanto, Tuban


33

PT Holcim Indonesia Tbk Menara Jamsostek North Tower, 15 th floor Jl. Jend. Gatot Subroto No. 38 Jakarta 12710, Indonesia PO BOX 1197/JKT

Phone +62 21 529 62 011 Fax +62 21 529 62 022 www.holcim.co.id

Strength. Performance. Passion. Culture Project. PT Holcim Indonesia Tbk. Maret - April

Recommend Documents