Netwerk beheer & Projectmanagement)

Curriculum Vitae Michael Visschers - Januari 2016 v1

Curriculum Vitae Michael Visschers - Januari 2016 (ICT Systeem/Netwerk beheer & Projectmanagement) Persoonsgegevens Naam: Woonplaats: E-mailadres : Telefoon: Mobiel: Linked In :

Michael Visschers Amsterdam [email protected] 020-8408335 06-42567702 https://www.linkedin.com/in/mhavs2015

Profiel : Ik ben een gedreven en technisch geschoold Systeem/Netwerkbeheerder van Microsoft, Novell , Citrix, Cisco en HP producten met ruime ervaring in applicatie-, database-, incident- en changemanagement en heb diverse projectleidersrollen vervuld voor diensten- en infrastructuurimplementaties. Tevens heb ik ruime ervaring in samenwerking met en aansturing van ‘Skilled Helpdesks’ volgens ITIL procedures. Ik kan zeer zelfstandig werken maar ben ook een heel sociaal teamspeler, werkzaam in de ICT-sector sinds 15 jaar en heb een brede kennis van ICT-processen en technologieën. Ook heb ik gewerkt als Incident & Change Manager bij onder andere Royal Bank of Scotland en volg ik nieuwe technologische ontwikkelingen op de voet (cloud en virtualisatie). Voorafgaand aan mijn ICT loopbaan was ik 10 jaar werkzaam in de Industriële Automatisering in diverse rollen. Momenteel volg ik een deeltijdopleiding Business IT & Management aan de Hogeschool van Amsterdam.

Opleiding Business IT & Management - BSc, Hogeschool van Amsterdam [1e jaars - deeltijd] Informatica Kort Hoger Onderwijs, Open Universiteit [8v12 modules in deeltijd] Elektronica (Versneld), MBO (Eindexamen) Politieke Wetenschappen, Universiteit van Amsterdam Culturele Antropologie & NWS, Vrije Universiteit (Propedeuse) Atheneum A (inclusief Economie I & Wiskunde I) (Eindexamen)

2015-2018 1991-1993 1986-1987 1983-1984 1981-1983 1975-1981

Cursussen (gecertificeerd) Cisco CCNA Routing & Switching Training, Ascist - Capelle a/d IJssel Colloquium Doctum Wiskunde B, Korteweg de Vries Instituut, UvA Prince 2 Practitioner, Quint Wellington Redwood Sourcing Governance Foundation, Quint Wellington Redwood Prince 2 Foundation, Accenture Cisco Certified Network Associate (CCNA) Novell Certified Network Engineer (CNE5) Microsoft Exchange server 5.5 Microsoft Certified Systems Engineer NT 4 (MCSE)

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2015 2015 2015 2015 2007 2001 2000 2000 2000


Cursussen (zelfstudie) Ross Mistry, Stacia Misner, Microsoft SQL Server 2014 Technical Overview [2014] MCSA Microsoft Windows Server 2012 R2 [70-410, 70-411, 70-412], Microsoft Press MCSA Microsoft SQL Server 2012 [70-461, 70-462, 70-463], Microsoft Press Roberto Brunetti, Windows Azure Step by Step [2011], Microsoft Press Barrie Sosinsky, Cloud Computing Bible [2011], Wiley Publishing Scott Lowe - Mastering VMware vSphere 5.5 [2014], Sybex Brian Atkinson - VMWare VCP5-DCV on vSphere 5.5 (VCP-550) [2014], Sybex Guillermo Musumeci - Getting Started with Citrix XenApp 6 [2011], Packt Publishing Security in Computing, Pfleeger & Pfleeger [2011], Prentice Hall Microsoft Certified Systems Engineer 2008 (MCSE) Microsoft SQL Server 2005 (DBA) Citrix Certified Administrator (CCA)

2015 2015 2015 2015 2015 2015 2015 2015 2013 2010 2010 2004

Examens (gepland) MCSE Microsoft Server 2012 [70-410, 70-411, 70-412, 70-413, 70-414] MCSA Microsoft SQL Server 2012 [70-461, 70-462, 70-463] VMWare Certified Associate 6 Citrix Certified Associate 7

2016 2016 2016 2016

Werkgevers ICT Actacom, Utrecht

2015 (feb-apr)

Functie : Architect IT systeembeheer

Accenture, Amsterdam

2004-2014

Functie : Systeem Analyst ICT systeembeheer/netwerkbeer, Database & applicatie management, Change & incident management, Problem & recovery management Project & configuratie management

Projecten :

Royal Bank of Scotland, Amsterdam Incident & Change Management voor RBS EMEA Infrastructure

(2013-2014)

Buma/Stemra, Hoofddorp (2008-2012) ICT systeem/netwerk beheer Microsoft producten (Windows 2003/2008 R2), Wisselend MS SQL 2005 beheer van gerepliceerde databases, Applicatie beheer op WebLogic/MS SQL 2005 platform, met Java, Apache, Infra- beheer HP / Cisco / SAN, Diverse Projecten (Buma/Cultuur, Virtualisatie), Exchange 2007/2010, SCCM 2012, SCOM, Dynamics, Hyper-V

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Curriculum Vitae Michael Visschers - Januari 2016 v1 Projecten :

ABN/AMRO, Amsterdam Configuratie management voor Murex applicatie, Beheer van Microsoft SQL test omgevingen

(2007-2008)

AXA Insurances, Utrecht Applicatie beheer op Java, WebLogic / Oracle / MS SQL 2005 platform

(2006-2007)

East West Consortium (Trans Link Systems), Amersfoort (2006) Applicatie beheer op SQL 2005 platform voor Nederlandse OV-chip card PWN, Velserbroek (2004-2006) Systeem beheer Microsoft Windows 2000/2003 omgeving (ge-clustered), SQL server 2000, BizTalk Server, Automatische software distribution, Beheer en upgrade Citrix farm en Portal, Server migratie project Windows 2000/2003, Exchange Server 2000/2003, ISA Server 2000 Citee, Rijswijk Projecten :

2003-2004 GTI, Terneuzen ICT systeem/netwerk beheer

(2003)

Daimler Chrysler, Utrecht ICT systeem/netwerk beheer

(2003)

Landis, Utrecht Projecten :

2000-2002

(2001-2002)

Compass Group, Amsterdam ICT systeem/netwerk beheer (Novell Netware 5 omgeving)

(2000-2001)

1999-2000

ICT systeem/netwerk beheer

Deloitte Consulting, Amsterdam Migratie ccMail naar Outlook

(2000)

Stone Fashion, Uithoorn ICT systeem/netwerk beheer

(1999-2000)

EXA IT, Naarden Projecten :


Stedelijk Museum Amsterdam, Amsterdam ICT systeem/netwerk beheer (Novell Netware 5 omgeving) Teamlead ICT team

Detron, Den Bosch Projecten :


1998-1999


Gemeenten : Alphen a/d Rijn, Haarlem, Zandvoort, Amsterdam ICT systeem/netwerk beheer

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(1998-1999)


Werkgevers Industriële Automatisering Elektro Kasten Bouw, Beverwijk

1996-1998

Projecten :

Unilever, Douwe Egberts, Deponie Spinder Tilburg, Yokogawa South-Korea

Technologie :

PLC : Siemens Simatic, Allen Bradley, AEG Modicon, Omron

Dassen Engineering, Stein

1988-1996

Projecten :

Sabayek Saudi-Arabia, DSM, Ford België, NedCar Born, Vekoma Roller Coasters, RWZI Kaffeberg, Rijkswaterstaat

Technologie :

PLC : Siemens Simatic, Allen Bradley, AEG Modicon SCADA : FixDMACS, InTouch, AEG Modicon DCS : Rosemount, Honeywell, Yokogawa CAD/CAM : AutoCAD

Functie : Projectcoördinator/ Programmeur PLC-programmeur, inbedrijfsteller industriële software, projectcoördinator

Functie : Technisch engineer CAD-tekenaar, planner electrotechnische engineering, PLC-programmeur, SCADA industriële visualisatie, inbedrijfsteller industriële software

Competenties Analytisch, resultaatgericht, servicegericht, innovatie- en toekomstgericht, rapporteren en kennisoverdracht, vermogen om snel te leren, collegiaal.

Projectleidersrollen : Teamlead & Projectlead rollen (3 tot 6 personen, maximale duur : half jaar) : EKB Beverwijk, Stedelijk Museum Amsterdam, GTI Terneuzen, PWN Velserbroek (Migratietraject Windows 2003, Upgrade Citrix Metaframe Farm, Portal & Security), ABN/AMRO, Buma/Stemra (projectmanagement en implementatie van BumaCultuur-integratie in Buma/Stemra omgeving, auteursrecht-applicatie CISNET, nieuwe backupoplossing ArcServe, diverse VPN-verbindingen naar Praag en India ten behoeve van Accenture Outsourcing BPO), Royal Bank of Scotland (aansturing Servicedesk Team India, aansturing Verizon Infrastructure Intl.), Hogeschool van Amsterdam (Product Owner / Scrum Master in Agile Scrum Team).

Overige informatie Thuislab : Microsoft Windows 2012 R2 Server domein in VMWare VSphere 5.5 omgeving. Amazon Web Service cloud omgeving en Microsoft Azure Cloud omgeving. 4


Beknopt overzicht productkennis / Gewerkt met (niveau : gedegen/diepgaand) Microsoft Microsoft Virtual Academy, Azure Networking Fundamentals for IT Pros Microsoft Virtual Academy, Windows Server 2012 R2 Essentials Microsoft Server 2008 R2 Microsoft Server 2008 R2 Hyper-V Microsoft System Center Hyper-V Manager Microsoft Server 2003 Microsoft Server 2003 Load Balancing Microsoft Exchange Server 5.5, 2000, 2003, 2007, 2010 Microsoft SQL Server 2005 Microsoft ISA Server 2004 Microsoft Internet Information Server 7.0 Microsoft WSUS Server 3 Microsoft SCCM Server 2007 Microsoft Biztalk Server 2004 Microsoft Dynamics 4 Microsoft Windows XP, 7, 8 Microsoft Office 2010 VMWare VMWare, Installing vCenter Server 5.5 Best Practices Building a VMware vSphere ESXi 5.5 Datacenter Novell Novell Netware 5.5 Novell Border Manager Novell Zero Effort Networking (ZEN) Novell Groupwise Citrix Citrix Presentation Server Citrix Metaframe Server Citrix Secure Gateway Server Citrix Access Control Server Citrix Web Interface Cisco ASA Firewall PIX Firewall Radius, TACACS+ Routers

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Beknopt overzicht productkennis / Gewerkt met (niveau : gedegen/diepgaand) Hewlett-Packard Data Protection Manager Level 3 Switches Software packaging Wise Packaging Studio Software deployment InstallShield, Microsoft SCCM, Microsoft Group Policies, Command-line scripting Baraccuda Spamfilter Load Balancer Storage Equalogic Hewlett Packard EVA Backup HP Data Protection Manager ArcServe Antivirus Symantec McAfee Oracle Interfacing/Products TOAD Oracle Java Platform Oracle WebLogic Apache Webserver IT Asset Management Altiris Suite 5.6 IT Process Management ITIL 3 IT Project Management Prince 2 Foundation Prince 2 Practitioner

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Last Project Experiences Client: RBS

Project: Network Transformation Project

Jan 2013 – Nov 2014

Project Context: The Accenture-RBS Network Service Management Team is responsible for providing the primary Business interface between the Bank and the teams that support the Global Network Infrastructure in the EMEA WAN Infrastructure Services Locations.

Role Description: The Incident/Change Manager will focus on helping projects (change initiatives), achieve business objectives through managing the end-end change process. The Incident/Change Manager will be responsible for all activities relating to change management administration and act as a single point of contact regarding changes in the client environment by collecting, verifying, logging, reviewing, and tracking all changes.

Incident Management

• • • • • • • • • • •

Log all incoming work, and record sufficient information to facilitate effective incident, problem, or request processing. Assess the impact, urgency, and priority of Live Incidents and prioritise appropriately Chair or Attend Incident Handling Calls/Meetings and drive Operations Teams/3rd Party Vendors towards restoration of Service within agreed SLA Targets Provide the Primary Interface between the Business and Operations Teams for all Live Incidents Escalate incidents, problems, and requests that cannot be resolved by the service desk to the appropriate Service Delivery team, and monitor progress. Obtain user feedback, and close incidents, problems, and requests. Communicate the status of all open Incidents. Working with the Problem Management Team Investigate and diagnose the root cause of incidents, and identify the resolution or error. Raise Requests for Change (RFCs) to resolve errors and prevent the recurrence as part of the Incident Resolution Process Track Incidents through to resolution and produce and accurate time bound event log Provide documented updates as agreed to all Stakeholders throughout the Incident Management process

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Change Management

• • • • • • • • • • • • • • • • • •

•

Analyze, prioritize, classify, and schedule Requests for Change (RFCs) Assign teams to conduct the RFC impact analyses and risk assessments Confirms the scope of the change, dependencies & impact to the production environment Interface between the Business and the IT Teams with regards to all Change related issues Manage and Own the Forward Schedule of Change Produce and circulate the Change Schedule as per agreed SLAs Manage the Emergency Change Process Liaise with all necessary parties to coordinate change building, testing, and implementation in accordance with schedules Escalate the RFCs that are beyond the control of the change advisory board (CAB) to the IT executive committee Provide the change notification to the change requester and other affected parties Monitor the successful completion of all RFCs Review all implemented changes to make sure they have met their objectives Review all outstanding RFCs awaiting consideration or awaiting action Review and evaluate the change process Analyze Change Records to determine any trends or apparent problems that occur, and seek rectification with relevant parties Produce regular and accurate management reports Select the CAB members, and facilitate the CAB meetings Prepare the agenda for the CAB meetings, and provide all the necessary review information to the CAB members prior to meetings Manage policies, processes, and procedures associated with client level changes ensuring that knowledge management resources are updated accordingly. Investigate, analyze and resolve operational problems and complaints related to the monitoring infrastructure Develop and implement operating procedures that conform to corporate standards defined jointly with other delivery organizations

Additional activities : RBS Participation in Change Advisory Board ABN/AMRO on behalf of RBS (weekly) Participation in Change Advisory Board RBS (weekly) Partwise responsible for 'Knowledge Transfer' to Accenture India Driving of and communication with external parties Verizon, Accenture UK

Technology involved: Cisco data & voice devices, WAN-technology, LAN-technology, routers, switches, telephony, VOIP.

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Client: Buma/Stemra

Project: System & Network Administration

Okt 2008 – Nov 2012

Project Context: Accenture is responsible for the IT management of the overall Microsoft landscape at the client. The services are delivered based on a Service Level Agreement.

Role Description: System and Network Administrator for Microsoft, HP and Cisco Infrastructure, including 160 servers for alarming, email, backup, Microsoft Dynamics, software distribution, BI, SAN storage, etc. Application Administrator for worldwide CISNET application for musical copyrights, including Microsoft SQL server, Apache webserver, Weblogic webserver, GlassFish webserver. Implementation of diverse computernetworks to the Buma/Stemra computernetwork (Buma/Cultuur), including Microsoft email, Active Directory, VPN and backup. Implementation of Virtual Server Network to the existing server network. Implementation of Microsoft SCCM 2007.

Additional activities : Buma/Stemra Technical Architect/Teamlead/Implementor project BumaCultuur (new infra/systems/software for new BumaCultuur subdomain) Administration of Cisco PIX and ASA firewalls Partwise responsible for 'Knowledge Transfer' to Accenture India, Accenture Praag Design/provisioning data for VPN's with India/Prague (implementation VPN's by external party)

Technology involved: Microsoft, HP, Cisco.

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Netwerk beheer & Projectmanagement)

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