Projectmanagement

Arno Spauwen Consultancy Testmanagement / Projectmanagement St Jozefstraat 55 6245 LL Eijsden [email protected] www.arnospauwen.nl Tel. +316 11922943

Curriculum Vitae Profile Arno Spauwen Consultancy is the company name below which Arno offers his services as an independent test manager/coördinator or project leader. He has started this company in 2007. Up to 2006 Arno has worked for Capgemini for a long time. Test management is its specialty. Arno has vast experience and expertise in this field. Past years he mainly worked for the government (taxes and Ministry of Agriculture), the financial sector (pensions and mortgages) and telecommunications industry. By these tasks consulted is Arno sleepiness the development of test trials and coaching/accompaniment of testcoördinatoren for the benefit of and testers. This found place in test routes by which many parties an interest had and participated. These commands, Arno often consulted for the development of testing processes and coaching / guidance of test coordinators and testers. This took place in test projects involving many parties having an interest and participation. Arno is substantially well trained and knowledgeable of test methods, including ISEB and TMAP. Although test management is his specialty, he also has a good knowledge of development methodologies (RUP, Agile). Besides he can provide advice and leadership roles. Arno is a great fighter and shows continued commitment to the tasks for which he works. He likes to work in hectic environments and allows for timely and clear communication to management and colleagues.

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Curriculum Vitae Arno Spauwen Work experience March 2010 till December 2010 (36 hr/wk): test manager at the Administration of Agriculture Nature and Landscape conservation; front- and back-office processes Environment Test management, development test strategy, test implementation Activities In the Netherlands Dienst Regelingen (DR) carries out the legal rules concerning Nature and Landscape conservation. DR concludes the agreements regarding Nature and Landscape management, with both farmers and nature conservation organizations. In 2009 the legislation has changed fundamentally. Therefor new applicaties needed to be developed. As a testmanager Arno was responsible for the testing activities. He has written the testplans and managed the execution of the testing activities for a range of projects. And he has tested a few of the projects himself Some of the projects are listed below: Oracle migration Ramani e-SNL SNL SEPA Maintenance

Migration of the Oracle database from version 8 to 10g, migration of the operation system from vms to unix and replacing the hardware. Development of a new a new application, meant to manage geometrical data. Also migration of the former data-base towards the new structures. Internet application (in Java) meant to apply for nature and landscape management. ESNL has been developed with the Agile method. Several projects on the Oracle platform for the implementation of the new legislation in the Back Office and interfacing with Front office and external parties. Implementation of IBAN and BIC at DR. Meant to function in accordance to SEPA standards. Periodic patches due to failures in software

February 2007 till April 2009 (40 hr/wk): test manager at the Tax Administration Environment Activities

Taxes message handling services Test management, development test strategy, test implementation

GPS is the message broker for the Tax and Customs Administration. The aim of GPS is to receive and deliver message to internal and external parties. GPS receives, validates, transforms and delivers. This concerns both papers and electronic media. Arno has carried out several tasks. He • has written test plans for several GPS releases established. • has done the coordination of the implementation of these plans done. Generally a large number of teams was involved (10-20). • was in charge of the test implementation of parts of releases themselves. Go/No decisions were based on the results of these test projects. Writing the new test management approach for GPS was another important role Arno has fulfilled. The raport on this subject is about what and how to implement this new approach. Arno was responsible forr the implementation plan. These test management approach is based on TMAP NEXT. The Tax Administration has approved this implementation plan. At present the implementation is in execution. Referent for this task is: Name: Function: Department: Tel.: Explanation:

S.G. Schmidt project manager Tax Administration B/CICT 06-18608774 Appendix sees reference

July 2006 till January 2007: test manager mortgages at Obvion Environment Activities

Mortgages; credit risk, provision regulations and portal To establish test strategy, coordination of test execution

As from July 2006 until January 2007 Arno Spauwen has worked as a test manager for Obvion. Obvion is a company that sells and manages mortgages via agents.

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Curriculum Vitae Arno Spauwen For above said projects Arno has managed the user acceptatance tests. These projects aimed at extend and optimising the mortgage processes. For all these projects several Obvion departments were involved. And generally it concerned several projects simultaneously. The project credit risk concerned the implementation of BASEL2 at Obvion. For this project Arno have established the test strategy. This implementation is based on the Rabobank EL-framework. Beside successful deliveries of the several projects Arno has conducted commitment on a working method which makes that as from now all IT projects are under the attention of test management. As from now on for all projects a user acceptance test is planned. Furthermore this has conducted to a more efficient commitment of resources.

April 2006 till June 2007: test manager mortgages at SNS Environment Activities

Mortgages; recording processes Essays test strategy and letter master test plan From April 2006 up to June 2006 Arno Spauwen has worked as a test manager for SNS. He was assigned on the project with the objective to implement a new mid office application. In this project several internal and external parties were involved, each developing a part of the tool. Arno Spauwen has written the Master testplan. In this plan the teststrategy for all subprojects and acceptance testing over all were specified.

September 2005 till March 2006: Project lead and bidmanager on Telfort outsourcing contract Environment Activities

Mobile telecommunication; billing and crm To improve initial interview process and essays tenders on the basis of function point analysis

From September 2005 up to March 2006 Arno Spauwen has worked as a project manager on the Capgemini outsourcing contract with Telfort. He was the linking pin between Capgemini and Telfort during the design phase of the Damocles project. This was a large project replacing the CRM and Billing system stack. The major part of this assignment was being a bid manager. The intake of change requests and the release of proposals were part of this job. All quotes were based on function points that were counted by the bid management team March 2005 till august 2005: Teamleader/test manager for Telfort Environment Activities

Mobile telecommunication; billing and crm Team lead, test management, project management

From March up to August Arno Spauwen was assigned on the Capgemini outsourcing contract with Telfort. Application management and development were part of the contract. Also were the CRM and Billing domain. Arno Spauwen was responsible for all test-activities, including the testing approach and testprocesses. About 20 professional testers were employed. Besides an off shore testing team India was involved In January 2005 till febrari 2005: test coordinator/test analyst bi for KPN Environment Telecommunication: Business intelligence Datawarehousing Activities Test design and test coordination for IWH r project

In January and February 2005 Arno Spauwen was assigned at KPN Mobile on the IWH project. The DWH processes in this project were implemented with the Informatica tool Powercentre. Arno Spauwen has created testscripts for ETL and reporting engine. He also has coordinated the execution of the tests. August till December 2004: test manager quick wins national The Netherlands Environment Activities

Insurance administrations test management for several projects

From August up to December Arno Spauwen has worked at Nationale Nederlanden on the “Snelloket” program. This is a program of 30 small projects with the aim to raise quick wins. Either business processes or customer satisfaction are improved. Arno Spauwen was test 3

Curriculum Vitae Arno Spauwen manager for several of these projects. His job was to write test plans and to manage and coordinate the execution of the tests. April 2004 till august 2004: test manager pensions at Interpolis Environment Activities

pension administration test management for several projects

Twice a year Interpolis implements majors changes to their automated administration of pensions. Several projects are done, each of the projects implements part of the functionality, testing included. During the final phase of implementing, an integration testing is part of the planning. Arno Spauwen was test manager for 4 projects, including a Oracle designer migration and integration testing. For these projects he was responsible for teststrategies, planning, and the execution of the tests. As from August 1, 2004 this so called Summer-release will be launched. November 2003 till January 2004: test manager dates conversion SAP/HR for Eneco Environment Activities

Dates conversion Design argument in zake conversion

During this period Arno Spauwen has worked on a data-conversion-project for REMU/ENECO. His task was to design the teststrategy for the argumentation. The goal of this argumentation is to show the correct results of the conversion. May 2003 till October 2003: test manager dates for ABP (Pensionfund) Environment Activities

Internet application for relation management To establish test plans and test coordination

During this period CGEY in the Netherlands has provided the so called Professional Productivity Tool (PPT) to all employees. This tool comprises a laptop installed with a set of applications. Each employee has his specific software set. Arno Spauwen has participated in the UP project during the Roll out of the PPT’s. His activities were installing PPT’s and hand over the laptop to the employees. May 2003 till June 2003: project leader time spending survey Environment Activities

Survey on time spending by doctors Prorject leading

In this period Arno Spauwen had participated in the time spending project (TBO2003), part of DBC2003 (Diagnose BehandelCombinatie). His role was project leader in the St Laurentius hospital Roermond. The questions to be answered during the TBO2003 are: Set up time spending profiles per medical specialism. The aim of this survey is to gather understanding of the number of patients related hours per day per medical specialist. The aim of the DBC2003 project is the implementation of the new declaration method by hospitals en medical specialists in the Netherlands based on the "Diagnose Behandeling Combinaties" (DBC’s). The main task of Arno Spauwen was the execution of the TBO in the Laurentius hospital in Roermond. On the one hand he mainly was focussed on motivating doctors and observers. On the other hand the processing of the survey data. October 2002 till May 2003: Pursuitleader for Capgemini Environment Activities

Sales O2C (opportunitiy to contract)

In this period Arno Spauwen has been involved with versified salesactivities within Cap Gemini Ernst & Young. In january he started the CGE?&Y internal O2C-process on numberportability for the Central Authority on Telecommunications in the Netherlands. Recently he was pursuitleader for an opportuny to Vodafone. This time the objective was a proposal on end to end service-management.

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Curriculum Vitae Arno Spauwen A pursuitleader manages the pursuit- or sales-process. His objective is to optimize the successrate of deals. His competence is comparable to an engagementleader, has strong focus/drive on acquiring the order and strong capabilities on mobilising specialists involved. July 2000 up to September 2002: test manager PENSION FUND Environment Activities

Pension fund Tst management, test strategy

ABP has chosen the development of BNU/CANS, a new application that takes care of nett/gross breakdown and payment. BNU/CANS makes it possible to adapt to new developments in pensions and social security. It intervenes substantially in the primary processes of the pension fund and has a major impact on connected applications, so it demands complex synchronization of planning with surrounding projects, which was particularly complex.Arno Spauwen was test manager for both BNU and CANS, and as such was responsible for test planning and execution. His main activities were: planning the approach, synchronize the plans, coordinate during execution of the testing, monitor progress, and report. Arno Spauwen also initiated the chosen test approach, developed various testtools and supported the testers in making and executing testdesigns.This assignment has enhanced the expertise of Arno Spauwen as a test manager, particularly in utilizing TMAP and the use of automated tools. July 1999 till June 2000: Designer, project leader for Vodafone Environment Activities

Telecommunication Billing Design, project management

The business of ’charging’ prepaid-cards using so-called debit card is costly. Most important components in this cost are distribution of the cards and the margin for retailers. ’Charging callcredit’ using Rabofoon or credit cards should improve this, while at the same time give customers the opportunity to ’charge their credit’ in a more user-friendly way. New applications and adaptation of the existing applications were necessary to achieve this new service with Vodafone.Arno Spauwen successively fulfilled the role of Functional designer and Project manager. As a designer he was responsible for creating the global and detailed designs. As technical project manager he was responsible for all test-activities, involving both external and internal parties, and the implementation as well as monitoring progress and reporting on this to the general project management. Arno Spauwen has gained extensive and detailed knowledge of prepaid-processes through his activities. April 1998 till June 1999: project leader, test manager, designer for Vodafone Environment Activities

Telecommunication Provisioning Poject lead, test management, design

May 1993 till March 1998: Information analyst, designer, tester Tax Administration Environment Activities

Income tax (IBS) Information analysis, functional design and tests.

December 1986 till April 1993: Range of tasks Environment Activities

Catharina hospital end courts, police force Rotterdam, ministry of agriculture, ministry of education Designing, programming, testing.

During its first years at Capgemini Arno have worked for a large number of clients. The tasks were with respect to customers, applications and platforms. Both newly built systems as maintenance were subject. However always it was about administrative systems. Arno has fulfilled the roles functional designer, programmer and functional tester. To Arno these years have given him an in-depth vast experience in developing applications.

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Curriculum Vitae Arno Spauwen Detail + contact data Name Initials Title Year of birth Nationality

Spauwen AJM (Arno) Ing. 1963 Dutch

Address Residence Phone E-mail

St Jozefstraat 55 EIJSDEN 06-11922943 [email protected]

References S.G. Schmidt Projectmanager Belastingdienst M. van Duuren Projectmanager Withart

06 – 1860 8774 (appendix reference) 06 – 1030 2345

Competences Test management Acceptance tests Implementation design and management

Test strategy Design specifications Dates conversions, interfaces and Upload

Project management TMAP Next ITIL Linear Application development (method)

PRINCE2 ISEB Rational Unified Process (RUP) Function point analysis

Taxes Number portability (telecom industry) Mortgages (o.a credit risk o.b.v. Basel2)

Pensions Customer administration (telecom industry)

MS project

Industry experience Tax services Public & Other Services Social Security & Pension Funds Wireless Telecommunication Mortgages Agriculture From 1986 till 2006 worked in service of Capgemini

Languages Dutch English German

Speak Native language Good Fair

Read Native language Good Good

Write Native language Good Fair

Training TMAP (certificate TMAP Next advanced 2009) ISEB (2005) PRINCE 2 (foundation certificate 2004) Rational Unified Process Fundamentals (RUP 2002) Objectoriented analysis (1998) ITIL service management (2000) ITIL foundation (certificate 1999) Project management 1 and 2 (1999)

Iterative Application development (IAD) (1997) Function point analysis (FPA) (1995) Vakopl. programme construction Cobol (1987) Training technical design, system designer and information analysis (1997) Training Oracle (1993)

Education HAVO B (1980) Higher Agricultural school in Den Bosch (1985) Higher Business school IBW (1991) Course on Government at Open University (1993)

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Curriculum Vitae Arno Spauwen

Appendix reference: 1. Basisgegevens Medewerker Naam: Niveau: Professie: Klant Uren Periode

Arno Spauwen Senior Senior testcoördinator Belastingdienst 40 per week 15-1 2007 t/m 30-4-2009

Beoordelaar Naam: Rol: Professie: Bedrijf Tel.

S.G. Schmidt Projectmanager B/CICT 06-18608774

2. Projectgegevens Project (in te vullen tijdens intake)

Zwaarte van de opdracht (in te vullen tijdens intake)

Opdrachtorganisatie: B/CICT Project: Team Release acceptatie Rol(len): Testcoördinator

Herhaaldelijk bewezen Toelichting:

X Gezonde uitdaging

Ambitieus

Deliverables/resultaten Welke concrete resultaten verwacht de opdrachtgever van de medewerker? KRG Realisatie Coördineert Release Acceptatietesten en Uitstekend, mede door de inzet van Arno is de DA2008 een succes geworden. Ketentesten; Hij heeft gezorgd voor een nauwe samenwerking met CPP en de Klant Unit Aanslag om zodoende te bepalen welke testen noodzakelijk zijn om te komen tot acceptatie. Reviewt ontwerpdocumenten en plannen van Goed aanpak; Schrijft het plan van aanpak en het detailtestplan Goed voor de Release Acceptatietest; Rapporteert over de testvoortgang; Rapportage ziet er goed uit. Stand van zaken wordt in een log boek per berichtstroom bijgehouden, welke altijd up to date is. De rapportage word door Arno op dagelijkse basis bij gewerkt. Controleert de voortgang en verzorgt tijdig het Goed oplossen van problemen en wijzigingen in het bereik; Is aanspreekpunt voor het Release Acceptatie Goed Team Schrijft het testrapport; Goed Informeert de Project Manager over de voortgang Goed van de werkzaamheden; Integrale teststrategie Binnen het team A&A van poort is een raamwerk integrale teststrategie ontwikkeld. Arno heeft in project een belangrijke bijdrage geleverd (inhoudelijke en transitie) aan de invulling van dit raamwerk. Resultaat van het raamwerk is door het managementteam (CMT) van afdeling Poort geaccepteerd resultaat en wordt momenteel geïmplementeerd.

Competenties Productgerichtheid

Positief. Het niet kunnen uitvoeren van een zuivere poort E2E test, vanwege oorzaken die buiten zijn bereik liggen, heeft Arno er niet van kunnen Toelichting: (kwalitatief): streeft kwaliteit na; heeft weerhouden om mogelijkheden te zoeken om de benodigde test op een kritische aandacht voor nauwkeurigheid en kwaliteit alternatieve manier uit te voeren. Arno is en blijft kritisch naar zijn eigenwerk van taakuitvoering, prestaties en producten. en zorgt er voor dat dit met grote zorgvuldigheid wordt uitgevoerd. Initiatief: Positief. Daar waar hij constateert dat zaken niet goed gaan neemt hij initiatief om het alsnog in goede banen te leiden. Zo heeft hij voor de ‘Aanslag & Toelichting: levert een meer dan gemiddelde inspanning; beperkt zich niet tot wat er gevraagd XBRL’ stromen verschillende activiteiten georganiseerd die er toe hebben wordt; pakt zaken energiek en enthousiast aan. geleid dat de DA2008 conform planning succesvol naar productie is gebracht. Oordeelsvorming: Positief. Arno bekijkt de zaken vanuit verschillende kanten voordat hij een Toelichting: onderkent alle belangrijke aspecten; oordeel vormt. Hij zorgt er voor dat hij van de spelers in het veld de benodigde beziet situaties vanuit diverse invalshoeken; informatie krijgt waarop hij zijn eigen oordeel bepaald. Arno is kritisch en durft onderscheidt hoofd- en bijzaken en oorzaak en zeker voor mij eigen mening uit te komen en draagt dit ook uit naar anderen gevolg; weegt alternatieven zakelijk en praktisch binnen het team. tegen elkaar af.

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Curriculum Vitae Arno Spauwen Flexibiliteit:

Positief. De afgelopen periode heeft veel van de flexibiliteit gevraagd van Arno. Enerzijds wordt veroorzaakt doordat de aanleverende teams vrijwel niet instaat zijn geweest om de planning te halen waardoor er telkens weer een oplossing gezocht diende te worden voor de uit te voeren werkzaamheden. Indien nodig zal Arno een tandje er bijzetten om als nog de afgesproken resultaten te behalen. Arno weet wat de politieke belangen zijn waarmee de afdeling Poort mee heeft te maken. Arno is een man die zorgvuldig en nauwgezet zijn werk uitvoert. Hij weet waar hij voor staat en zorgt er voor dat zijn werk af is

Verantwoordelijkheidsbesef: Toelichting:

Conclusie over de realisatie Arno is een prettige medewerker om mee samen te werken, heeft veel inhoudelijk vakkennis en ervaring op het gebied van test- en projectmanagement. Door zijn senioriteit is hij goed instaat om andere collega’s te ondersteunen en op sleeptouw te nemen om zodoende het gevraagde resultaat te behalen. Ik heb gemerkt dat Arno veel ideeën heeft tav proces en productverbetering en dat hij ook het initiatief neemt om deze voorstellen door te voeren. Arno is een persoon die graag werkt aan structurele verbetering, dat heeft hij laten zien door zijn bijdrage aan het project Integrale teststrategie GPS. Zelfstandig

Kwaliteit

Doorzetter

Analytisch

Vakkundig

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