Daftar Lampiran
Lampiran 1 Kuesioner/Angket Lampiran 2 Jawaban atas Kuesioner Lampiran 3 Uji validitas dan Reliabilitas Lampiran 4 Uji Regresi
Lampiran 1 Perihal : Permohonan Pengisian Angket Lampiran : Satu berkas Kepada Yth. Bapak / Ibu / Sdr/i Konsumen Sultan Agung & Travel Semarang di Tempat Dengan Hormat; Perlu saya beritahukan bahwa saya adalah mahasiswa pada Program Studi Ekonomi Islam di UIN Walisongo Semarang yang sedang mengadakan penelitian dalam rangka menyusun karya ilmiah (Skripsi) dengan judul “Pengaruh Total Quality Management (TQM) dan Kinerja Pelayanan Islami Terhadap Kepuasan Konsumen ( Studi pada produk tour domestik SA Tour & Travel semarang )” Sehubungan dengan itu saya mohon dengan hormat atas kesediaannya untuk mengisi kuesioner penelitian sebagaimana terlampir. Semua data tersebut hanya untuk penyusunan skripsi, bukan untuk di publikasikan atau digunakan untuk kepentingan lainnya. Peran Bapak/ Ibu/ Saudara/ i sungguh sangat bermanfaat bagi keberhasilan penelitian yang dilaksanakan. Atas kerjasama Bapak/ Ibu/ Sudara/ i saya ucapkan terima kasih.
Peneliti Wahyu Agustina 122411186
KUESIONER Pengaruh Total Quality Management (TQM) dan Kinerja Pelayanan Islami Terhadap Kepuasan Konsumen ( Studi pada produk tour domestik SA Tour & Travel semarang ) A.
Identitas Pribadi Nama Responden: ……………………………… Mohon dengan hormat kesediaan Bapak/Ibu/Sdr/i untuk menjawab pertanyaan dibawah ini dengan memberi tanda silang (X): 1. Jenis Kelamin : a. Laki-laki
b. Perempuan
2. Berapa Usia Anda: a. dibawah 20 th
b. 20-29 th
d. 40-49 th
e. 50 th keatas
c. 30-39 th
3. Pekerjaan/profesi a. Pelajar/Mahasiswa
b. PNS
c. Pegawai Swasta
d. Wiraswasta/Pedagang e. Lain-lain, Sebutkan…. 4. Pendidikan Terakhir a. SD
b. SMP
c. SMA
d. Sarjana
5. Berapa kali menggunakan SA Tour & Travel dalam produk Tour a. Satu
b. Dua
c. Tiga
D. Empat
6. Kenapa memilih menggunakan SA Tour & Travel ? …………………………………............................................ ……………………………………………………………… ……………………………………………………………….
Tanda Tangan ……………
B.
Petunjuk Pengisian Angket, Variabel Total Quality Management (TQM),
Kinerja Pelayanan Islami dan Kepuasan Konsumen. Berilah tanda () pada kolom Bapak/Ibu/Sdr/i pilih sesuai keadaan yang sebenarnya, dengan alternatif jawaban sebagai berikut : 5 = SangatSetuju (SS) 4 = Setuju (S) 3 = Netral (N) 2 = TidakSetuju (TS) 1 = SangatTidakSetuju (STS) Indikator
No
Daftar pertanyaan
1. Variabel TQM Komitmen 1. SA Tour selalu memberikan kenyamanan bagi peserta tour 2. SA Tour selalu menjadi biro perjalanan wisata religi dan wisata umum 3. SA Tour selalu mengedepankan kualitas yang terbaik Konsisten 4. SA Tour selalu tepat waktu di tempat tujuan wisata 5. SA Tour selalu memanage waktu sebaik mungkin 6. SA Tour dalam memberikan pelayanan sangat tepat waktu Kompetensi 7. SA Tour mempunyai karyawan yang terampil 8. SA Tour mempunyai karyawan yang ahli dalam bidang tour 9. Kemampuan karyawan SA Tour dalam memberikan pelayanan sangat baik Hubungan 10. SA Tour selalu menegur sapa kepada clien, pelanggan maupun mitra bisnis 11. SA Tour selalu berhubungan dengan pihak yang bersangkutan dengan baik 12. SA Tour selalu memberikan kemudahan dalam berhubungan dengan konsumen Komunikasi 13. SA Tour selalu memberikan informasi yang jelas 14. SA Tour selalu memberikan tanggapan yang baik terhadap konsumen 15. SA Tour selalu respect terhadap konsumen Kredibilitas 16. SA Tour percaya penuh terhadap karyawan dalam menjalankan tugasnya 17. SA Tour selalu mengutamakan kualitas yang terbaik untuk konsumen 18. Karyawan SA Tour selalu memberikan
Alternative jawaban SS S N TS STS
pelayanan yang prima kepada konsumen Perasaan 19. SA Tour selalu menerima evaluasi dari berbagai pihak 20. SA Tour selalu memberikan pelayanan kepada konsumen tanpa memandang status, dan agama 21. SA Tour selalu memberikan pelayanan prima Kesopanan 22. Karyawan SA Tour selalu ramah terhadap konsumen 23. Karyawan SA Tour selalu menanggapi permintaan konsumen 24. SA Tour selalu menghormati keputusan konsumen Kerjasama 25. SA Tour selalu mengedepankan visi dan misinya 26. SA Tour selalu mengadakan kerja sama dengan pihak lain untuk mencapai tujuan yang diinginkan 27. SA Tour selalu bekerja sama dengan para konsumen kemampuan 28. SA Tour mampu memberikan pelayanan yang terbaik untuk konsumen 29. SA Tour mampu menyelenggarakan kegiatan wisata yang bernuansa religious 30. Karyawan SA Tour selalu bertindak cepat bila konsumen membutuhkan Kepercayaan 31. SA Tour selalu mengedepankan kepercayaan terhadap konsumen 32. Karyawan SA Tour melaksanakan pekerjaannya secara professional 33. Karyawan SA Tour selalu melaksanakan tugasnya dengan penuh tanggung jawab Kritik 34. SA Tour menerima kritik dari berbagai pihak 35. SA Tour selalu menanggapi kritik dengan memperbaiki secara berkesinambungan 36. SA Tour selalu menerima kritik guna meningkatkan pemahaman dan memperbaiki pekerjaan 2. Variabel Kinerja Pelayanan Islami Sikap dan 37. Karyawan SA Tour selalu memimpin doa perilaku setiap akan memulai perjalanan petugas yang 38. Karyawana SA Tour mempunyai akhlak yang Islami Islami dan displin 39. Karyawan SA Tour selalu mengucapakan salam ketika masuk dan keluar ruangan Fasilitas dan 40. SA Tour selalu memberikan waktu untuk sarana ibadah pelayanan 41. SA Tour selalu memberikan tempat untuk yang Islami sholat jika dalam perjalanan tour
42.
SA Tour selalu memberikan pariwisata yang Islami Prosedur, tata 43. Karyawan SA Tour Mengawali tindakan cara dengan membaca basmalah dan mengakhiri mekanisme dengan membaca hamdalah pelayanan 44. SA Tour selalu mengatur penginapan di hotel yang Islami sesuai dengan gender 45. SA Tour selalu melakukan pelayanan dengan ramah Pembiayaan 46. SA Tour selalu memberikan harga yang pelayanan sangat terjangkau yang islami 47. Proses transaksi pembayaran tidak ada unsur penipuan 48. SA Tour selalu melayani konsumen dengan penuh tanggung jawab 3. Variabel Kepuasan Konsumen Bukti 49. SA Tour selalu memberikan kualitas yang langsung terbaik kepada konsumen 50. SA Tour selalu mengedepankan kebutuhan . konsumen 51. SA Tour selalu memberikan hadiah kepada konsumen yang menjawab pertanyaan Keandalan 52. SA Tour selalu memberikan prosedur layanan yang tidak berbelit-belit 53. Karyawan SA Tour sangat pandai dalam wawasan pariwisata baik religi atau umum 54. SA Tour selalu memberikan pelayanan yang maksimal. Daya tanggap 55. Karyawan SA Tour selalu siap dalam memberikan pelayanan 56. Karyawan SA Tour selalu memenuhi apa yang di inginkan konsumen 57. Karyawan SA Tour selalu sedia obat-obatan untuk konsumen apabila ada yang sakit Jaminan 58. SA Tour selalu mengutamakan keamanan bagi konsumen 59. SA Tour selalu mengutamakan kualitas layanan yang baik untuk konsumen 60. SA Tour memberikan jaminan berupa kenyamanan, keselamatan untuk wisata Empati 61. SA Tour selalu peduli terhadap keluhan konsumen 62. Karyawan SA Tour selalu memberikan perhatian pribadi kepada konsumen 63. SA Tour selalu memberikan kemudahan bagi konsumen dalam menghubungi SA Tour
Lampiran 2 Jawaban atas angket Nama
Jk
usia
profesi
pendidikan
berapa
alasan
a. dibawah 20 th a. dibawah 20 th a. dibawah 20 th a. dibawah 20 th a. dibawah 20 th a. dibawah 20 th a. dibawah 20 th a. dibawah 20 th a. dibawah 20 th a. dibawah 20 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th
siswa sma siswa sma siswa sma siswa sma siswa sma siswa sma siswa sma siswa sma siswa sma siswa sma a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa
b.SMP b.SMP b.SMP b.SMP b.SMP b.SMP b.SMP b.SMP b.SMP b.SMP c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA
a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali
Nyaman Memuat Penumpang banyak Kebijakan sekolah nyaman Kebijakan sekolah nyaman Kebijakan sekolah Kebijakan sekolah Kebijakan sekolah Nyaman Kebijakan yayasan nyaman Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Nyaman dan pelayanannya baik Praktis dan hemat
Guru Guru a. mahasiswa
d.sarjana d.sarjana c.SMA
a.1 kali a.1 kali a.1 kali
Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan
Perempuan Milla huda Indiana Muslim prayoga Taufiqi adhi nugroho Ahmad syaifudin Gestira Didik prasetyo Jihan amanah awalia Tri wahyu n Tri bagas sulistyo Milla huda Indiana Danang santo samiaji Anisa M. fajrin Irwan dwi saputra Elvera L. Sekar dwi .S. Lintang Adi luthfi Any Ilham muis Siti faizah rusmini,s.pd Erma Atiya rohmah
laki-laki laki-laki laki-laki laki-laki laki-laki Perempuan Perempuan laki-laki Perempuan laki-laki Perempuan laki-laki laki-laki Perempuan Perempuan Perempuan laki-laki Perempuan laki-laki Perempuan
c.30-39 th Perempuan b.20-29 h Perempuan b.20-29 h
Verra cristianti Slamet widodo spdi Ana nafiatun m. maisur Agus haryanto Afri utami, spd Dina indah M Siti aisyah Yanuar R Saifurrohim Rina Rifai Fatkhul alim Banguri Siti aliyah Fatma erlina Rian Prasetyo Mafthuhul alim Abdul Muis Sudar maji
Perempuan laki-laki Perempuan laki-laki laki-laki Perempuan Perempuan Perempuan laki-laki laki-laki Perempuan laki-laki laki-laki laki-laki Perempuan Perempuan Perempuan laki-laki laki-laki laki-laki laki-laki
b.20-29 h c.30-39 th b. 20-29 th c.30-39 th c.30-39 th c.30-39 th b.20-29 h
c. pegawai swata Guru Guru c. pegawai swata Guru Guru Guru
d.sarjana d.sarjana d.sarjana c.SMA d.sarjana d.sarjana d.sarjana
d.40-49 th b.20-29 h c.30-39 th
Guru Guru c. pegawai swata
d.sarjana d.sarjana d.sarjana
d.40-49 th
Guru
d.sarjana
c.30-39 th
Guru
d.sarjana
c.30-39 th b.20-29 h
Guru Guru
d.sarjana d.sarjana
e.50 th ke atas
Guru
d.sarjana
b.20-29 h
Guru
d.sarjana
d.40-49 th b.20-29 h c.30-39 th
c. pegawai swata Guru Guru
d.sarjana d.sarjana d.sarjana
c.30-39 th
c. pegawai swata
d.sarjana
e.50 th ke atas
c. pegawai swata
d.sarjana
a.1 kali b.2 kali a.1 kali a.1 kali a.1 kali b.2 kali a.1 kali d.4 kali/lebih c. 3 kali b.2 kali d.4 kali/lebih d.4 kali/lebih d.4 kali/lebih b.2 kali d.4 kali/lebih d.4 kali/lebih d.4 kali/lebih c. 3 kali c. 3 kali d.4 kali/lebih d.4 kali/lebih
Kebijakan yayasan Ringkas,cepat,murah Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Pelayanan prima, professional biaya terjangkau armadanya baik Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan Pelayanannya maksimal Dilayani sepenuh hati
Edi setiasih maryono Salimatin mufidah jumiati saroni Abdurrohim santi wahyu prayitno muhammad zainal arifin abadi tejokusumo fitriyanto fitri ani iwan arif sodikun misri retnowati muh.zaki naf'an rizal amudi dika dodok aji rakhmad
Perempuan laki-laki Perempuan Perempuan laki-laki
e.50 th ke atas d.40-49 th
guru guru
d.sarjana d.sarjana
d.40-49 th
Guru swasta
d.sarjana
c.30-39 th c.30-39 th
guru c. pegawai swata
d.sarjana c.SMA
guru c. pegawai swata
d.sarjana c.SMA
d.4 kali/lebih b.2 kali d.4 kali/lebih d.4 kali/lebih b.2 kali d.4 kali/lebih b.2 kali
d.40-49 th
c. pegawai swata
c.SMA
c. 3 kali
b. 20-29 th c.30-39 th c.30-39 th c.30-39 th b. 20-29 th d.40-49 th c.30-39 th a. dibawah 20 th
c. pegawai swata c. pegawai swata c. pegawai swata c. pegawai swata c. pegawai swata c. pegawai swata c. pegawai swata c. pegawai swata
d.sarjana d.sarjana d.sarjana d.sarjana c.SMA c.SMA d.sarjana c.SMA
c.30-39 th c.30-39 th b. 20-29 th
c. pegawai swata c. pegawai swata c. pegawai swata
d.sarjana d.sarjana c.SMA
c.30-39 th b. 20-29 th b. 20-29 th
c. pegawai swata c. pegawai swata c. pegawai swata
d.sarjana d.sarjana d.sarjana
b.2 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali d.4 kali/lebih c. 3 kali b.2 kali d.4 kali/lebih c. 3 kali b.2 kali
laki-laki
c.30-39 th Perempuan b. 20-29 th laki-laki laki-laki laki-laki laki-laki Perempuan laki-laki laki-laki Perempuan laki-laki laki-laki laki-laki laki-laki laki-laki laki-laki laki-laki
Kebijakan yayasan Kebijakan yayasan Pelayanannnya cukup baik dan biro perjalanan khususnya bagi muslim Kebijakan yayasan Kebijakan yayasan Kebijakan yayasan dekat dengan tempat kerja dekat, murah/ terjangkau, tepat dalam pelayanan yayasan dekat dengan tempat kerja mitra kenal mitra kenal yayasan mitra kenal dekat dengan tempat kerja mitra kenal yayasan yayasan nyaman selalu cepat fasilitas lengkap nyaman
dani adnan mulyono bambang ana azahroh nur afni aini melyana kulsum indriani vivi cahyani eva puji lestari santi rahmawati nita rahayu fita anggraeni dewi yulia muhammad azril surtanti rahma apriyadi jamal rudi riski susanti ratno raharjo desi ratnasari nisa lestari
laki-laki laki-laki laki-laki laki-laki Perempuan Perempuan Perempuan Perempuan Perempuan Perempuan Perempuan Perempuan Perempuan Perempuan
b. 20-29 th b. 20-29 th c.30-39 th
c. pegawai swata c. pegawai swata c. pegawai swata
c.30-39 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th
c. pegawai swata d.sarjana a. mahasiswa c.SMA a. mahasiswa c.SMA a. mahasiswa c.SMA a. mahasiswa c.SMA a. mahasiswa c.SMA a. mahasiswa c.SMA a. mahasiswa c.SMA a. mahasiswa c.SMA a. mahasiswa c.SMA a. mahasiswa c.SMA d. wiraswata/pedagang c.SMA ibu rumah tangga c.SMA c. pegawai swata c.SMA d. wiraswata/pedagang c.SMA d. wiraswata/pedagang b.SMP d. wiraswata/pedagang c.SMA d. wiraswata/pedagang c.SMA c. pegawai swata c.SMA d. wiraswata/pedagangc. SMA d. wiraswata/pedagangc.SMA
laki-laki
c.30-39 th Perempuan c.30-39 th Perempuan b. 20-29 th laki-laki laki-laki laki-laki Perempuan
b. 20-29 th c.30-39 th c.30-39 th
c.30-39 th laki-laki c.30-39 th Perempuan b. 20-29 th Perempuan b. 20-29 th
d.sarjana c.SMA d.sarjana
c. 3 kali b.2 kali c. 3 kali d.4 kali/lebih a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali
fasilitas lengkap pelayanan baik nyaman
a.1 kali a.1 kali a.1 kali
fasilitas lengkap nyaman cepat dan tepat
a.1 kali
murah dan nyaman
a.1 kali
fasilitas lengkap
a.1 kali
pelayanannya sangat ramah
a.1 kali a.1 kali a.1 kali a.1 kali
fasilitas lengkap murah dan nyaman pelayanannya memuaskan fasilitas lengkap
pelayanannya memuaskan nyaman nyaman kebijakan kampus fasilitas lengkap dekat dengan kampus yayasan yayasan nyaman yayasan yayasan
indana zulfa prahesti muh.abdur rohman doni evarenali meliana putri wida awaliyati nada rismayanti heri kurniawan gera prasetyo ima trihandini
b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th b. 20-29 th
Perempuan Perempuan laki-laki laki-laki Perempuan Perempuan Perempuan laki-laki laki-laki Perempuan
a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa a. mahasiswa
c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA c.SMA
a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali a.1 kali
yayasan yayasan yayasan yayasan yayasan yayasan yayasan yayasan yayasan yayasan
Jawaban atas angket untuk Variabel TQM pertanyaan no 1-36 1 3 5 3 5 3 4 4 4 4 4 3 3
2 3 4 3 4 3 4 4 4 4 4 3 3
3 3 5 2 4 4 4 3 4 4 4 4 3
4 4 2 4 3 2 4 4 3 4 3 4 3
5 3 2 3 4 4 4 4 4 4 3 4 3
6 3 2 4 4 5 4 4 4 4 3 4 3
7 4 4 5 4 3 4 4 4 3 3 4 3
8 4 4 5 4 3 4 4 4 3 3 3 3
9 3 4 5 4 3 4 4 4 3 3 5 3
1 0 4 3 3 4 4 4 3 5 3 4 3 3
1 1 3 3 3 4 4 4 3 5 4 4 5 3
1 2 5 3 3 4 4 4 3 4 3 3 4 3
1 3 4 3 3 4 4 4 4 4 4 4 5 3
1 4 4 3 3 4 3 4 4 4 3 4 4 3
1 5 3 4 3 4 3 4 3 5 3 4 5 3
1 6 3 3 3 4 3 4 3 5 3 4 5 3
1 7 3 4 1 4 5 4 4 4 3 4 4 3
1 8 4 3 3 4 4 4 3 4 3 4 4 3
1 9 5 3 4 4 5 4 3 5 4 3 4 3
2 0 4 4 5 4 4 3 5 4 4 3 5 3
2 1 3 3 3 4 3 4 3 5 3 4 4 3
2 2 4 3 3 4 4 3 4 4 3 3 3 3
2 3 4 4 3 4 4 3 4 4 4 3 3 3
2 4 4 4 3 4 4 3 4 4 4 4 3 3
2 5 4 4 3 4 5 4 4 4 4 4 5 3
2 6 4 4 3 4 4 4 3 4 4 4 4 3
2 7 3 4 3 4 4 4 4 3 3 3 4 3
2 8 4 3 3 4 3 3 3 5 4 4 4 3
2 9 5 3 3 4 4 4 4 4 4 5 3 3
3 0 4 4 4 4 5 4 4 5 3 4 4 3
3 1 4 3 3 4 5 4 4 4 3 3 4 3
3 2 4 3 4 4 3 4 4 4 3 3 4 3
3 3 4 3 4 4 4 4 4 4 3 4 3 3
3 4 3 3 3 4 5 4 4 4 4 3 4 3
3 5 3 3 3 4 4 5 4 5 4 3 5 3
3 juml 6 ah 5 134 3 122 4 120 4 144 4 138 5 141 4 134 5 152 3 126 2 127 4 143 3 108
4 4 4 4 4 4 4 4 4 3 4 3 5 4 4 3 2 4 4 4 4 3 4 4 4 4 4 4 4
4 4 5 4 3 2 4 3 2 3 4 4 2 4 5 3 4 4 4 4 4 4 4 4 4 5 4 4 5
4 4 4 3 4 4 4 3 4 3 3 4 5 4 5 3 2 4 4 3 4 3 4 5 4 4 3 3 4
4 3 4 4 3 3 4 4 2 3 3 3 4 3 4 3 3 3 4 4 4 3 3 4 3 4 3 3 3
3 4 4 4 3 3 4 4 2 3 3 3 4 3 4 3 3 3 4 4 4 4 4 5 4 4 4 3 4
4 4 4 3 3 3 4 4 2 3 3 3 4 3 5 3 3 3 4 4 4 4 4 4 3 4 4 4 4
3 4 4 4 3 3 4 3 4 3 3 3 4 3 4 3 3 4 4 3 4 4 4 5 4 4 3 4 3
2 5 4 4 3 3 4 3 2 3 3 3 4 3 4 3 3 3 4 4 4 3 4 5 4 4 3 4 4
3 5 4 4 3 4 4 3 4 3 3 3 5 4 4 3 3 3 4 4 4 4 4 5 3 4 3 3 4
3 5 3 4 4 4 4 4 2 3 4 4 4 3 4 3 3 4 4 3 4 4 4 4 4 4 3 3 5
3 4 3 5 4 4 4 4 3 3 4 4 5 4 5 3 4 4 5 4 4 4 4 5 4 4 4 3 4
4 4 4 5 4 4 4 3 3 3 3 3 5 4 5 3 4 4 4 4 4 4 4 5 4 5 4 4 4
4 4 3 5 3 4 4 4 4 3 4 4 5 4 5 3 3 4 4 4 4 4 4 4 4 5 4 4 5
3 3 3 4 4 4 4 4 2 3 3 4 4 4 4 3 4 3 4 3 4 4 3 5 4 4 4 4 3
3 3 4 3 3 3 4 4 3 4 3 4 5 4 4 3 2 3 4 4 4 4 4 4 4 4 4 4 4
3 3 3 4 3 3 4 4 3 4 4 3 4 4 5 3 3 3 4 4 4 3 4 4 4 4 4 4 5
4 5 4 5 3 3 4 4 3 3 3 3 5 4 4 3 2 3 4 3 5 4 4 5 4 4 3 3 4
3 5 4 4 3 3 4 3 3 3 3 3 5 4 4 3 2 3 4 4 4 4 4 5 4 4 3 3 3
4 5 3 4 3 4 4 3 3 4 3 3 4 4 4 3 4 3 4 3 4 4 3 4 4 4 4 4 5
4 5 4 4 3 4 5 4 3 4 4 3 4 4 5 3 4 4 4 4 4 3 4 4 4 4 4 4 4
4 5 4 5 3 4 4 4 2 3 3 3 4 4 5 3 4 3 4 3 5 3 4 5 4 4 3 3 4
3 4 4 5 4 4 4 4 4 4 4 4 5 4 4 3 4 4 4 4 4 4 4 5 4 5 4 4 4
3 4 4 3 4 4 4 4 3 3 4 4 5 5 5 3 4 3 3 4 4 3 4 4 4 4 4 4 4
3 4 3 2 4 4 4 4 3 3 3 4 5 4 4 3 3 3 3 4 4 3 4 5 4 5 4 4 5
4 4 3 2 3 3 4 4 3 3 3 3 5 4 5 3 3 4 4 4 4 4 4 5 4 4 4 4 4
4 4 3 5 3 3 4 4 4 4 4 4 4 4 5 3 3 4 4 3 5 4 4 5 4 4 4 4 5
4 4 4 2 4 3 4 4 4 3 4 4 5 4 5 3 3 3 3 4 4 4 4 5 4 4 4 4 5
3 4 4 4 3 4 4 4 2 3 3 3 5 4 5 3 3 3 4 3 5 3 4 4 4 4 3 3 4
4 3 3 3 3 3 5 4 4 4 4 4 4 4 5 3 4 4 4 4 4 4 4 4 4 4 4 4 5
3 3 4 4 4 3 5 3 4 4 3 3 3 4 4 3 3 3 4 4 5 4 4 4 4 4 3 3 4
4 4 4 3 3 3 5 4 3 3 3 4 5 4 4 3 3 3 4 4 4 3 4 5 4 4 4 3 4
4 5 3 3 3 3 4 3 4 3 3 3 5 4 4 3 2 3 4 3 4 3 4 4 4 4 4 4 4
3 4 3 3 3 3 4 4 4 3 3 4 5 4 4 3 2 3 4 3 4 4 4 5 4 4 3 3 5
4 4 4 4 3 4 4 4 3 4 4 4 4 4 4 3 3 5 4 3 4 4 4 5 4 4 4 4 4
4 5 3 4 3 3 4 4 3 4 3 3 5 4 5 3 3 3 4 3 4 3 4 5 4 4 4 4 4
3 4 4 4 3 4 4 4 3 3 3 3 5 4 4 3 3 4 4 4 5 4 4 5 4 4 4 4 3
126 148 132 137 119 124 148 134 111 118 121 124 161 139 160 108 111 124 142 131 150 131 141 165 141 149 132 131 149
3 5 5 4 5 4 5 4 5 3 5 3 5 3 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4
4 5 4 4 5 5 5 5 4 3 4 3 4 3 4 4 4 4 4 3 3 4 4 5 4 3 2 4 3
4 5 4 4 4 4 5 4 5 3 5 2 4 4 4 3 4 4 4 4 3 4 4 4 3 4 4 4 3
5 4 4 2 3 3 4 4 2 4 2 4 3 2 4 4 3 4 3 4 3 4 3 4 4 3 3 4 4
4 5 4 4 3 4 4 4 2 3 2 3 4 4 4 4 4 4 3 4 3 3 4 4 4 3 3 4 4
3 4 4 3 3 5 4 4 2 3 2 4 4 5 4 4 4 4 3 4 3 4 4 4 3 3 3 4 4
3 4 5 4 4 4 4 4 4 4 4 5 4 3 4 4 4 3 3 4 3 3 4 4 4 3 3 4 3
3 4 4 4 4 5 4 3 4 4 4 5 4 3 4 4 4 3 3 3 3 2 5 4 4 3 3 4 3
3 4 4 4 4 4 4 4 4 3 4 5 4 3 4 4 4 3 3 5 3 3 5 4 4 3 4 4 3
3 4 5 4 5 4 5 4 3 4 3 3 4 4 4 3 5 3 4 3 3 3 5 3 4 4 4 4 4
4 4 5 4 5 4 5 4 3 3 3 3 4 4 4 3 5 4 4 5 3 3 4 3 5 4 4 4 4
3 4 5 4 5 4 4 4 3 5 3 3 4 4 4 3 4 3 3 4 3 4 4 4 5 4 4 4 3
3 5 5 4 4 4 4 4 3 4 3 3 4 4 4 4 4 4 4 5 3 4 4 3 5 3 4 4 4
3 4 5 4 5 4 4 4 3 4 3 3 4 3 4 4 4 3 4 4 3 3 3 3 4 4 4 4 4
4 4 4 3 5 4 4 4 4 3 4 3 4 3 4 3 5 3 4 5 3 3 3 4 3 3 3 4 4
4 4 4 4 4 4 4 3 3 3 3 3 4 3 4 3 5 3 4 5 3 3 3 3 4 3 3 4 4
4 5 5 4 4 4 4 4 4 3 4 1 4 5 4 4 4 3 4 4 3 4 5 4 5 3 3 4 4
4 4 5 3 4 4 4 4 3 4 3 3 4 4 4 3 4 3 4 4 3 3 5 4 4 3 3 4 3
4 4 4 4 4 4 4 3 3 5 3 4 4 5 4 3 5 4 3 4 3 4 5 3 4 3 4 4 3
4 4 4 3 4 4 4 4 4 4 4 5 4 4 3 5 4 4 3 5 3 4 5 4 4 3 4 5 4
4 4 5 3 4 4 4 4 3 3 3 3 4 3 4 3 5 3 4 4 3 4 5 4 5 3 4 4 4
4 4 5 4 5 4 5 4 3 4 3 3 4 4 3 4 4 3 3 3 3 3 4 4 5 4 4 4 4
4 4 5 4 5 4 5 3 4 4 4 3 4 4 3 4 4 4 3 3 3 3 4 4 3 4 4 4 4
4 4 4 4 4 4 5 3 4 4 4 3 4 4 3 4 4 4 4 3 3 3 4 3 2 4 4 4 4
4 4 4 4 4 5 5 4 4 4 4 3 4 5 4 4 4 4 4 5 3 4 4 3 2 3 3 4 4
4 4 4 4 4 5 4 4 4 4 4 3 4 4 4 3 4 4 4 4 3 4 4 3 5 3 3 4 4
4 4 4 4 4 4 4 4 4 3 4 3 4 4 4 4 3 3 3 4 3 4 4 4 2 4 3 4 4
4 4 4 3 4 4 4 4 3 4 3 3 4 3 3 3 5 4 4 4 3 3 4 4 4 3 4 4 4
4 5 5 3 5 4 5 4 3 5 3 3 4 4 4 4 4 4 5 3 3 4 3 3 3 3 3 5 4
4 4 4 4 4 3 4 4 4 4 4 4 4 5 4 4 5 3 4 4 3 3 3 4 4 4 3 5 3
4 4 4 4 4 4 4 3 3 4 3 3 4 5 4 4 4 3 3 4 3 4 4 4 3 3 3 5 4
4 4 5 4 4 3 4 4 3 4 3 4 4 3 4 4 4 3 3 4 3 4 5 3 3 3 3 4 3
4 4 5 4 4 4 4 4 3 4 3 4 4 4 4 4 4 3 4 3 3 3 4 3 3 3 3 4 4
4 4 4 3 4 4 4 3 3 3 3 3 4 5 4 4 4 4 3 4 3 4 4 4 4 3 4 4 4
4 4 4 3 4 4 4 3 3 3 3 3 4 4 5 4 5 4 3 5 3 4 5 3 4 3 3 4 4
4 4 4 4 4 4 4 3 3 5 3 4 4 4 5 4 5 3 2 4 3 3 4 4 4 3 4 4 4
136 151 159 133 151 146 154 136 122 134 122 120 144 138 141 134 152 126 127 143 108 126 148 132 137 119 124 148 134
4 3 4 3 5 4 4 3 2 4 4 4 4 3 4 4 4 4 4 4 4 3 5 5 4 5 4 5 4
2 3 4 4 2 4 5 3 4 4 4 4 4 4 4 4 4 5 4 4 5 4 5 4 4 5 5 5 5
4 3 3 4 5 4 5 3 2 4 4 3 4 3 4 5 4 4 3 3 4 4 5 4 4 4 4 5 4
2 3 3 3 4 3 4 3 3 3 4 4 4 3 3 4 3 4 3 3 3 5 4 4 2 3 3 4 4
2 3 3 3 4 3 4 3 3 3 4 4 4 4 4 5 4 4 4 3 4 4 5 4 4 3 4 4 4
2 3 3 3 4 3 5 3 3 3 4 4 4 4 4 4 3 4 4 4 4 3 4 4 3 3 5 4 4
4 3 3 3 4 3 4 3 3 4 4 3 4 4 4 5 4 4 3 4 3 3 4 5 4 4 4 4 4
2 3 3 3 4 3 4 3 3 3 4 4 4 3 4 5 4 4 3 4 4 3 4 4 4 4 5 4 3
4 3 3 3 5 4 4 3 3 3 4 4 4 4 4 5 3 4 3 3 4 3 4 4 4 4 4 4 4
2 3 4 4 4 3 4 3 3 4 4 3 4 4 4 4 4 4 3 3 5 3 4 5 4 5 4 5 4
3 3 4 4 5 4 5 3 4 4 5 4 4 4 4 5 4 4 4 3 4 4 4 5 4 5 4 5 4
3 3 3 3 5 4 5 3 4 4 4 4 4 4 4 5 4 5 4 4 4 3 4 5 4 5 4 4 4
4 3 4 4 5 4 5 3 3 4 4 4 4 4 4 4 4 5 4 4 5 3 5 5 4 4 4 4 4
2 3 3 4 4 4 4 3 4 3 4 3 4 4 3 5 4 4 4 4 3 3 4 5 4 5 4 4 4
3 4 3 4 5 4 4 3 2 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 5 4 4 4
3 4 4 3 4 4 5 3 3 3 4 4 4 3 4 4 4 4 4 4 5 4 4 4 4 4 4 4 3
3 3 3 3 5 4 4 3 2 3 4 3 5 4 4 5 4 4 3 3 4 4 5 5 4 4 4 4 4
3 3 3 3 5 4 4 3 2 3 4 4 4 4 4 5 4 4 3 3 3 4 4 5 3 4 4 4 4
3 4 3 3 4 4 4 3 4 3 4 3 4 4 3 4 4 4 4 4 5 4 4 4 4 4 4 4 3
3 4 4 3 4 4 5 3 4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4
2 3 3 3 4 4 5 3 4 3 4 3 5 3 4 5 4 4 3 3 4 4 4 5 3 4 4 4 4
4 4 4 4 5 4 4 3 4 4 4 4 4 4 4 5 4 5 4 4 4 4 4 5 4 5 4 5 4
3 3 4 4 5 5 5 3 4 3 3 4 4 3 4 4 4 4 4 4 4 4 4 5 4 5 4 5 3
3 3 3 4 5 4 4 3 3 3 3 4 4 3 4 5 4 5 4 4 5 4 4 4 4 4 4 5 3
3 3 3 3 5 4 5 3 3 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 5 5 4
4 4 4 4 4 4 5 3 3 4 4 3 5 4 4 5 4 4 4 4 5 4 4 4 4 4 5 4 4
4 3 4 4 5 4 5 3 3 3 3 4 4 4 4 5 4 4 4 4 5 4 4 4 4 4 4 4 4
2 3 3 3 5 4 5 3 3 3 4 3 5 3 4 4 4 4 3 3 4 4 4 4 3 4 4 4 4
4 4 4 4 4 4 5 3 4 4 4 4 4 4 4 4 4 4 4 4 5 4 5 5 3 5 4 5 4
4 4 3 3 3 4 4 3 3 3 4 4 5 4 4 4 4 4 3 3 4 4 4 4 4 4 3 4 4
3 3 3 4 5 4 4 3 3 3 4 4 4 3 4 5 4 4 4 3 4 4 4 4 4 4 4 4 3
4 3 3 3 5 4 4 3 2 3 4 3 4 3 4 4 4 4 4 4 4 4 4 5 4 4 3 4 4
4 3 3 4 5 4 4 3 2 3 4 3 4 4 4 5 4 4 3 3 5 4 4 5 4 4 4 4 4
3 4 4 4 4 4 4 3 3 5 4 3 4 4 4 5 4 4 4 4 4 4 4 4 3 4 4 4 3
3 4 3 3 5 4 5 3 3 3 4 3 4 3 4 5 4 4 4 4 4 4 4 4 3 4 4 4 3
3 3 3 3 5 4 4 3 3 4 4 4 5 4 4 5 4 4 4 4 3 4 4 4 4 4 4 4 3
111 118 121 124 161 139 160 108 111 124 142 131 150 131 141 165 141 149 132 131 149 136 151 159 133 151 146 154 136
5 4 5 2 2 2 4 4 4
3
3
3
3
3
4
3
4
3
3
4
3
3
4
4
4
4
4
3
3
4
3
3
3
3
3
Untuk Variabel Kinerja pelayanan Islami no 37-48 37 5 4 4 4 5 5 3 4 3 5 4 3 3 4 5 5 4 4 4 3 2 4 4 3 5 4
38 5 3 3 4 4 5 4 4 3 4 5 3 3 4 4 4 3 3 5 2 4 3 4 3 4 4
39 4 4 3 4 5 5 4 3 3 3 4 3 4 3 4 4 3 4 4 2 3 4 4 3 3 4
40 4 4 5 4 5 5 4 5 4 4 5 3 4 4 4 5 4 4 5 3 4 3 4 4 3 4
41 4 3 5 4 5 5 3 5 4 4 5 3 4 4 4 4 4 4 5 4 4 3 4 4 5 4
42 4 4 5 4 4 5 3 4 3 4 4 3 3 5 4 5 3 3 5 4 2 3 4 3 3 4
43 5 4 3 4 5 5 4 5 4 4 5 3 4 4 4 5 4 4 4 4 2 4 3 4 3 4
44 5 3 5 4 4 5 3 5 3 4 5 3 3 5 3 4 4 4 4 3 3 3 4 3 3 4
45 4 3 4 4 4 5 4 5 3 4 4 3 3 4 4 4 4 4 4 3 3 3 3 4 5 4
46 4 3 3 4 3 5 3 3 3 3 4 3 3 3 3 3 3 3 4 4 2 3 3 3 3 4
47 5 3 3 4 3 5 3 4 3 4 3 3 3 5 3 5 3 3 4 4 4 4 3 3 4 4
48 4 3 3 4 4 5 4 5 3 4 4 3 4 5 4 4 4 4 4 4 4 4 3 3 3 4
jumlah 53 41 46 48 51 60 42 52 39 47 52 36 41 50 46 52 43 44 52 40 37 41 43 40 44 48
3
122
5 3 4 5 4 3 4 4 4 3 4 5 4 4 4 4 4 5 3 5 5 5 4 4 5 4 4 4 5 5 3 4
5 3 4 4 4 4 5 4 4 4 4 4 4 4 3 4 4 5 4 5 4 5 4 3 5 3 3 4 4 5 4 4
5 3 4 5 4 4 5 4 4 3 4 5 3 3 5 4 4 5 4 5 5 5 3 4 4 4 3 4 5 5 4 3
4 3 4 5 4 5 4 4 4 5 4 4 4 4 4 4 4 5 5 5 5 5 4 4 4 4 5 4 5 5 4 5
5 3 4 5 4 5 5 4 4 5 4 4 4 4 4 4 4 5 4 5 5 5 4 3 4 3 5 4 5 5 3 5
5 3 4 4 3 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 5 3 3 4 4 4 5 4 4 5 3 4
5 3 4 5 4 4 4 4 4 4 4 5 4 4 5 4 4 5 4 5 5 5 4 4 5 4 3 4 5 5 4 5
4 3 4 3 4 5 4 4 4 5 4 4 4 4 5 4 4 4 5 5 5 5 4 3 5 3 5 4 4 5 3 5
5 3 4 3 4 4 5 4 4 5 4 4 4 4 4 4 4 5 5 5 4 5 4 3 4 3 4 4 4 5 4 5
4 3 3 2 4 3 4 3 4 4 3 4 3 3 4 3 4 4 3 4 4 5 3 3 4 3 3 4 3 5 3 3
5 3 3 4 4 4 5 4 4 5 4 4 4 4 4 4 4 4 5 4 4 5 3 3 5 3 3 4 3 5 3 4
5 3 3 3 4 4 4 4 4 5 4 4 4 4 4 4 4 4 5 5 4 5 4 3 4 3 3 4 4 5 4 5
57 36 45 48 47 49 54 47 48 52 47 51 46 46 50 47 48 55 51 57 55 58 44 41 53 41 46 48 51 60 42 52
3 5 4 3 3 4 5 5 4 4 4 3 2 4 4 3 5 4 5 3 4 5 4 3 4 4 4 3 4 5 4 4
3 4 5 3 3 4 4 4 3 3 5 2 4 3 4 3 4 4 5 3 4 4 4 4 5 4 4 4 4 4 4 4
3 3 4 3 4 3 4 4 3 4 4 2 3 4 4 3 3 4 5 3 4 5 4 4 5 4 4 3 4 5 3 3
4 4 5 3 4 4 4 5 4 4 5 3 4 3 4 4 3 4 4 3 4 5 4 5 4 4 4 5 4 4 4 4
4 4 5 3 4 4 4 4 4 4 5 4 4 3 4 4 5 4 5 3 4 5 4 5 5 4 4 5 4 4 4 4
3 4 4 3 3 5 4 5 3 3 5 4 2 3 4 3 3 4 5 3 4 4 3 4 5 4 4 4 4 4 4 4
4 4 5 3 4 4 4 5 4 4 4 4 2 4 3 4 3 4 5 3 4 5 4 4 4 4 4 4 4 5 4 4
3 4 5 3 3 5 3 4 4 4 4 3 3 3 4 3 3 4 4 3 4 3 4 5 4 4 4 5 4 4 4 4
3 4 4 3 3 4 4 4 4 4 4 3 3 3 3 4 5 4 5 3 4 3 4 4 5 4 4 5 4 4 4 4
3 3 4 3 3 3 3 3 3 3 4 4 2 3 3 3 3 4 4 3 3 2 4 3 4 3 4 4 3 4 3 3
3 4 3 3 3 5 3 5 3 3 4 4 4 4 3 3 4 4 5 3 3 4 4 4 5 4 4 5 4 4 4 4
3 4 4 3 4 5 4 4 4 4 4 4 4 4 3 3 3 4 5 3 3 3 4 4 4 4 4 5 4 4 4 4
39 47 52 36 41 50 46 52 43 44 52 40 37 41 43 40 44 48 57 36 45 48 47 49 54 47 48 52 47 51 46 46
4 4 4 5 3 5 5 5 4 4
3 4 4 5 4 5 4 5 4 3
5 4 4 5 4 5 5 5 3 4
4 4 4 5 5 5 5 5 4 4
4 4 4 5 4 5 5 5 4 3
4 4 4 4 4 4 5 3 3 4
5 4 4 5 4 5 5 5 4 4
5 4 4 4 5 5 5 5 4 3
4 4 4 5 5 5 4 5 4 3
4 3 4 4 3 4 4 5 3 3
4 4 4 4 5 4 4 5 3 3
4 4 4 4 5 5 4 5 4 3
50 47 48 55 51 57 55 58 44 41
Untuk Variabel Kepuasan Konsumen no 49-63 49 4 3 1 4 4 5 4 5 3 3 4 3 4 4 4 4 3
50 4 3 3 4 4 5 3 5 4 3 4 3 4 4 4 5 3
51 3 3 3 4 3 5 3 3 3 3 5 3 3 3 4 4 3
52 3 2 2 4 4 5 3 4 3 3 4 3 4 3 3 4 3
53 3 3 3 4 3 5 3 4 3 3 5 3 3 4 4 5 3
54 5 3 4 4 4 4 4 4 4 4 5 3 4 4 4 3 3
55 3 3 3 4 3 4 4 5 4 4 5 3 3 4 4 4 3
56 3 3 3 4 4 4 3 3 3 4 4 3 4 4 3 5 3
57 3 4 4 4 4 4 4 5 4 4 5 3 4 5 4 4 3
58 3 4 3 4 5 4 4 5 3 4 4 3 3 5 4 3 3
59 3 4 1 4 4 4 4 5 3 3 5 3 3 4 3 4 3
60 4 4 2 4 3 4 4 5 3 3 4 3 3 4 4 4 3
61 4 4 3 4 4 4 4 4 3 3 5 3 4 4 4 3 3
62 4 4 3 4 3 4 4 3 3 3 5 3 4 4 4 4 3
63 4 3 3 4 4 4 4 4 4 3 5 3 4 5 4 5 3
jumlah 53 50 41 60 56 65 55 64 50 50 69 45 54 61 57 61 45
4 4 4 2 4 3 3 3 4 5 3 3 3 4 3 4 4 4 5 4 4 3 3 3 4 4 4 4 4 4 5 4
4 4 4 4 3 3 3 3 4 4 3 3 3 4 4 5 4 4 5 4 4 3 3 4 4 4 4 4 4 4 5 3
4 3 3 2 3 3 3 2 4 5 3 3 3 4 5 5 4 4 5 3 4 4 4 4 4 2 4 3 3 3 4 4
4 4 3 3 4 3 4 3 4 5 3 3 3 4 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4
3 4 3 2 3 3 3 3 4 4 3 3 3 3 3 4 3 4 4 4 4 4 4 3 4 4 4 3 4 3 4 3
3 4 4 4 4 3 3 4 4 5 3 3 3 4 4 5 4 4 5 4 4 3 3 4 4 4 4 4 4 4 4 4
3 4 4 4 3 3 3 3 4 4 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 4 3 2 3 3 3 3 4 5 3 3 3 4 3 5 3 3 4 4 4 4 4 3 4 4 4 4 4 3 4 3
3 4 3 2 3 3 4 2 4 5 3 3 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 5 5 4 5 4
3 5 4 4 3 3 4 5 4 4 3 3 3 4 4 5 4 4 5 4 4 4 4 4 4 4 4 5 4 4 5 4
3 4 4 3 4 3 3 5 4 5 3 3 3 4 4 4 4 3 4 4 4 4 4 3 4 4 4 5 4 4 5 4
4 5 4 3 3 3 3 3 4 5 3 3 4 4 4 4 4 3 5 4 4 4 4 3 4 4 5 4 4 4 4 4
4 4 3 3 3 3 3 3 4 5 3 3 2 4 3 4 3 4 5 4 4 4 4 4 4 4 4 4 4 4 4 3
4 4 4 2 4 3 3 3 4 4 3 3 2 4 3 3 3 4 3 4 4 3 3 3 4 4 4 4 4 4 4 3
4 5 4 4 3 3 3 4 4 4 3 3 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 5 4 4 5 4
54 62 54 44 50 45 48 49 60 69 45 45 46 59 56 64 55 57 67 59 60 55 55 54 60 58 61 62 60 57 66 55
3 4 3 1 4 4 5 4 5 3 3 4 3 4 4 4 4 3 4 4 4 2 4 3 3 3 4 5 3 3 3 4
3 4 3 3 4 4 5 3 5 4 3 4 3 4 4 4 5 3 4 4 4 4 3 3 3 3 4 4 3 3 3 4
3 3 3 3 4 3 5 3 3 3 3 5 3 3 3 4 4 3 4 3 3 2 3 3 3 2 4 5 3 3 3 4
2 3 2 2 4 4 5 3 4 3 3 4 3 4 3 3 4 3 4 4 3 3 4 3 4 3 4 5 3 3 3 4
3 3 3 3 4 3 5 3 4 3 3 5 3 3 4 4 5 3 3 4 3 2 3 3 3 3 4 4 3 3 3 3
3 5 3 4 4 4 4 4 4 4 4 5 3 4 4 4 3 3 3 4 4 4 4 3 3 4 4 5 3 3 3 4
3 3 3 3 4 3 4 4 5 4 4 5 3 3 4 4 4 3 3 4 4 4 3 3 3 3 4 4 3 3 3 4
3 3 3 3 4 4 4 3 3 3 4 4 3 4 4 3 5 3 4 4 3 2 3 3 3 3 4 5 3 3 3 4
4 3 4 4 4 4 4 4 5 4 4 5 3 4 5 4 4 3 3 4 3 2 3 3 4 2 4 5 3 3 4 4
4 3 4 3 4 5 4 4 5 3 4 4 3 3 5 4 3 3 3 5 4 4 3 3 4 5 4 4 3 3 3 4
4 3 4 1 4 4 4 4 5 3 3 5 3 3 4 3 4 3 3 4 4 3 4 3 3 5 4 5 3 3 3 4
4 4 4 2 4 3 4 4 5 3 3 4 3 3 4 4 4 3 4 5 4 3 3 3 3 3 4 5 3 3 4 4
4 4 4 3 4 4 4 4 4 3 3 5 3 4 4 4 3 3 4 4 3 3 3 3 3 3 4 5 3 3 2 4
4 4 4 3 4 3 4 4 3 3 3 5 3 4 4 4 4 3 4 4 4 2 4 3 3 3 4 4 3 3 2 4
3 4 3 3 4 4 4 4 4 4 3 5 3 4 5 4 5 3 4 5 4 4 3 3 3 4 4 4 3 3 4 4
50 53 50 41 60 56 65 55 64 50 50 69 45 54 61 57 61 45 54 62 54 44 50 45 48 49 60 69 45 45 46 59
3 4 4 4 5 4 4 3 3 3 4 4 4 4 4 4 5 4 3
4 5 4 4 5 4 4 3 3 4 4 4 4 4 4 4 5 3 3
5 5 4 4 5 3 4 4 4 4 4 2 4 3 3 3 4 4 3
4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 2
3 4 3 4 4 4 4 4 4 3 4 4 4 3 4 3 4 3 3
4 5 4 4 5 4 4 3 3 4 4 4 4 4 4 4 4 4 3
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3
3 5 3 3 4 4 4 4 4 3 4 4 4 4 4 3 4 3 3
4 4 3 4 4 4 4 4 4 4 4 4 4 5 5 4 5 4 4
4 5 4 4 5 4 4 4 4 4 4 4 4 5 4 4 5 4 4
4 4 4 3 4 4 4 4 4 3 4 4 4 5 4 4 5 4 4
4 4 4 3 5 4 4 4 4 3 4 4 5 4 4 4 4 4 4
3 4 3 4 5 4 4 4 4 4 4 4 4 4 4 4 4 3 4
3 3 3 4 3 4 4 3 3 3 4 4 4 4 4 4 4 3 4
4 4 4 4 5 4 4 4 4 4 4 4 4 5 4 4 5 4 3
56 64 55 57 67 59 60 55 55 54 60 58 61 62 60 57 66 55 50
Lampiran 3 : Uji Validitas dan Reliabilitas Pengaruh Total Quality Management dan Kinerja Pelayanan Islami terhadap Kepuasan Konsumen (Studi Kasus Pada Produk Tour Domestik Sultan Agung Tour dan Travel Semarang Uji Validitas Variabel TQM Correlations Q1.1 Q1.2 Q1.1 Pearson Correlation
Q1.2 Pearson Correlation
.010
.000
.019
.000
.019
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
.254
**
.191
**
.060
.651
**
.200
*
.227
*
.252
*
.208
*
.259
**
.261
**
.301
**
.098
.000
.000
.354
.331
100
100
100
100
**
.193
.072
.175
.281
.553
.000
.023
.012
.038
.009
.009
.002
.005
.055
.476
.082
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
1 -.024
.186
.057
**
.186
**
.143
**
.047
.024
.816
.064
.575
.009
.063
.000
.002
.000
.011
.002
.157
.000
.019
.000
.000
.643
.815
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.187
.177
.182
.082
*
.150
**
.104
.000
.000
.063
.077
.069
.418
.003
.005
.005
.004
.049
.016
.136
.000
.304
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
100
100
100
*
-.024
1
Sig. (2-tailed)
.835
.046
.816
N
100
100
100
.276
**
-.094
.350
.000
100
Sig. (2-tailed)
.359
**
.057
N
.110 .378
.368
**
.494
.001
.011
Correlation
.324
*
.000
.000
Q1.5 Pearson
**
.233
.046
Sig. (2-tailed)
-.021 .200
.378
.426
Q1.18 Q1.19 Q1.20
.011 100 .254
*
.233
**
Q1.17
.007
.347
*
Q1.16
.000
.257
**
Q1.15
.001
.268
**
Q1.14
.001
.352
**
Q1.13
.000
.337
**
Q1.12
.863
.329
**
Q1.11
.276
.360
**
Q1.10
.835
.651
**
Q1.9
.000
100
Correlation
Q1.8
.003
N
Q1.4 Pearson
Q1.7
.018
.003
Correlation
Q1.6
.110
Sig. (2-tailed)
Q1.3 Pearson
Q1.5
-.021
.298
**
Q1.4 **
1 .298
Sig. (2-tailed) N
Q1.3
**
.000
.186 .551 .064
.000
.551
**
.444
.740
**
.000
.259
.262
**
.008
.411
**
.000
.343
.327
**
**
.001
.313
.430
**
**
.000
.366
.296
.556
**
**
**
.000
.255
.279
.444
*
**
**
.000
.311
.279
.514
**
**
.000
.287
.422
**
**
.000
.464
**
.198
.304
*
**
.002
.234
.240
.471
*
**
.000
.627
.545
**
**
.000
.460
.391
.588
**
.000
.376
**
.000
.380
.266
**
**
.008
N Q1.6 Pearson Correlation
100
100
.018 .324
**
100
100
.057 .444
**
100
100
100
**
1
.201
.740
Sig. (2-tailed)
.863
.001
.575
.000
.000
N
100
100
100
100
100
**
.191
**
.187
Sig. (2-tailed)
.000
.057
.009
.063
.008
.045
N
100
100
100
100
100
100
**
.186
.177
Q1.7 Pearson Correlation
Q1.8 Pearson Correlation
.360
.329
**
.368
.259
.262
.411
**
**
*
100 .352
**
100
100
100
100
100
*
1
**
.125
**
.154
.201
.352
**
.671
**
100
100
100
100
100
100
100
100
100
**
1
**
.157
.671
.673
.258
**
**
.605
**
.327
**
.260
**
.279
**
.281
**
.493
**
.324
**
.419
**
.001
.009
.005
.005
.000
.001
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
.215
.605
.424
**
**
.346
**
.200
*
.371
**
.251
*
.362
**
.551
**
.217
*
.423
**
.047
.000
.012
.000
.000
.030
.000
100
100
100
100
100
100
100
100
100
100
100
100
*
1
**
.065
.215
100
100
100
100
100
100
100
100
100 .361
**
.510
**
.461
**
.513
**
.292
**
.371
**
.474
**
.502
**
.436
.000
.000
.003
.000
.000
.000
.000
.519
100
100
100
100
100
100
100
100
100
100
100
**
1
**
.160
.636
.023
.000
.003
.000
.000
.021
.022
.000
.000
N
100
100
100
100
100
100
100
100
100
100
*
**
**
**
.000
.007
.364
.636
.000
Sig. (2-tailed)
**
.364
.000
N
.388
**
.000
.032
*
.361
.000
.000
.230
*
.032
.009
**
.388
.119
.001
.438
*
.000
.000
**
.230
.022
.418
*
**
.000
.002
.231
.424
.000
.000
.381
**
100
.000
**
.326
100
Sig. (2-tailed)
.444
.509
100
.082
.255 .279
**
100
**
*
.289
100
100
.252
.264
.001
100
**
**
.126
100
.257
.351
.000
100
Correlation
*
.004
100
Q1.12 Pearson
.256
.217
100
**
**
.008
100
.358
.438
.000
100
**
*
.010
N
.556
.231
.000
.000
**
**
.021
.000
.328
.258
.009
.007
**
**
.000
.001
.267
.673
.000
.069
**
**
100
.000
.296
.414
100
.553
**
**
100
.001
.366
.407
100
Sig. (2-tailed)
*
**
100
.182
.227
.431
100
**
**
**
100
.060
.268
.308
100
**
Correlation
**
100
100
Q1.11 Pearson
.357
100
100
**
*
.000
100
.430
.246
.000
100
.313
**
.000
100
**
.263
100
.002
100
.359
**
100
.000
100
**
.444
100
.014
N
.352
**
100
.008
.000
Correlation
.381
100
.000
.000
Q1.10 Pearson
**
100
.000
.000
**
.358
100
.000
.077
.327
**
100
.001
.063
.343
.328
100
.007
.000
.337
**
100
.000
.001
Correlation
.267
100
.045
Sig. (2-tailed)
Q1.9 Pearson
100
.510
**
.591
**
.601
**
.608
**
.450
**
.608
**
.470
**
.565
**
.325
.000
.000
.000
.000
.000
.000
.000
.001
.112
100
100
100
100
100
100
100
100
100
100
**
1
.591
.602
**
.603
**
.257
**
.353
**
.444
**
.600
**
.487
**
.205
*
Sig. (2-tailed)
.010
.012
.011
.005
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
*
.157
Q1.13 Pearson Correlation
.347
**
.208
*
.311
**
.279
**
.514
**
.444
**
.256
.346
**
.461
**
.601
**
.000
.000
.010
.000
.000
.000
.000
.041
100
100
100
100
100
100
100
100
100
**
1
.602
Sig. (2-tailed)
.000
.038
.002
.005
.000
.000
.010
.119
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
*
**
Sig. (2-tailed)
.019
.009
.157
.004
.000
.008
.000
.001
.047
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.14 Pearson Correlation
Q1.15 Pearson Correlation
.233 .259
.426
**
.261
**
.143 .287
.464
**
**
.198
*
.422
.304
**
**
.263
**
.246
*
.351
.264
**
**
.327
.260
**
**
.200
.371
*
**
.513
.292
**
**
.608
.450
**
**
.603
.257
**
**
.400
**
.339
**
100
100
100
100
100
100
**
1
*
.062
.400
.339
**
.386
**
100
100
100
100
100
100
**
1
**
.099
.125
.386
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
**
**
.125
Sig. (2-tailed)
.019
.002
.019
.016
.000
.000
.217
.005
.012
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.150
Q1.17 Pearson Correlation
.494
**
.281
**
.627
.545
**
.308
**
.289
**
.281
**
.362
**
.474
**
.608
.470
**
**
.353
.444
**
**
.563
.520
**
**
.364
.342
**
**
.643
**
.427
**
.000
.000
.325
.215
100
100
100
100
100
100
**
1
.643
.427
**
.342
**
100
100
100
**
1
**
.106
.000
.007
.292
100
100
100
.342
.004
.005
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.193
Sig. (2-tailed)
.000
.055
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.588
**
.431
**
.509
**
.493
**
.551
**
.502
**
.565
**
.600
**
.473
**
.409
**
.527
**
*
100
.002
**
.242
100
.000
.391
**
.015
.136
**
.346
.000
.000
.460
**
.000
.005
.350
.359
.000
.000
Correlation
.527
.000
Sig. (2-tailed)
Q1.18 Pearson
.239
100
N
**
**
.539
.000
.371
.409
.017
.001
*
**
.000
.010
.251
.342
.000
.000
**
**
.000
.003
.279
.364
.000
.000
.357
*
100
.009
**
.238
100
.008
.471
**
.017
.014
*
.360
.000
.002
.240
**
.000
.049
*
.473
.000
.000
.234
**
.000
.009
.233 .301
.520
.001
.000
Correlation
**
.000
Sig. (2-tailed)
Q1.16 Pearson
.563
.359
**
100 .719
**
.719
**
.267
1 .352
100
**
.220
*
.000
.028
100
100
Q1.19 Pearson
**
.154
.000
.000
.126
.001
.030
.000
.001
.000
100
100
100
100
100
100
100
100
**
.065
.160
.205
.000
.000
.519
.112
100
100
100
100
.072
.047
.104
Sig. (2-tailed)
.354
.476
.643
.304
N
100
100
100
100
.098
.175
.024 .380
Sig. (2-tailed)
.331
.082
.815
.000
.008
.000
.001
N
100
100
100
100
100
100
100
Q1.20 Pearson Correlation
**
.376
**
-.094
Correlation
.266
**
.407
.414
**
.326
**
.324
.419
**
**
.217
.423
*
.436
**
.325
**
*
.099
.000
.017
.325
.000
.007
.000
100
100
100
100
100
100
100
100
*
.062
.125
.242
*
.106
.220 .322
*
**
1
.041
.017
.539
.215
.015
.292
.028
.001
100
100
100
100
100
100
100
100
.487
**
*
.360
**
.238
.239
.346
**
.267
**
.352
**
1
.322
**
.001
100
**. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed). Correlations Q1.1 Q1.2 Q1.21 Pearson Correlation Sig. (2-tailed) N Q1.22 Pearson Correlation
Q1.3
Q1.4
.000
.000
.000
.000
.000
.000
.000
.000
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.189
*
.115
.302
**
209
*
.167 .207
*
.405
.306
**
.293
**
.232
*
.513
**
.567
**
.668
**
.454
**
.507
**
.353
.226
*
.519
.283
**
**
.615
.399
**
Q1.18 Q1.19 Q1.20
.000
.519
**
Q1.17
.000
. 437
**
Q1.16
.000
.565
**
Q1.15
.000
.646
**
Q1.14
.001
.579
**
Q1.13
.000
.414
**
Q1.12
.000
.429
***
Q1.11
.000
.328
**
Q1.10
.001
.416
**
Q1.9
.000
.559
**
Q1.8
.013
.455
**
Q1.7
**
.330
**
Q1.6
*
.247 .373
**
Q1.5
**
.631
.469
**
**
.405
**
.246
.364
**
Sig. (2-tailed)
.002
.037
.096
.039
.000
.059
.002
.003
.020
.000
.000
.000
.000
.000
.024
.004
.000
.000
.014
.253
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.049
.187
.179
.091
**
.152
Q1.23 Pearson Correlation
.465
**
.258
**
.393
.330
.377
**
.379
**
.403
**
.256
*
.396
**
.297
**
.289
**
.293
**
.305
**
.227
*
.271
**
Sig. (2-tailed)
.000
.010
.000
.626
.062
.074
.368
.001
.130
.000
.000
.000
.010
.000
.003
.004
.003
.002
.023
.006
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.24 Pearson
**
.183
Sig. (2-tailed)
.000
N
100
Correlation
Q1.25 Pearson Correlation
.422
.304
**
**
.025
.068
.000
.805
100
100
100
**
.146
.252
*
.511
.556
*
.075
.004
.021
100
100
.288
.444
**
**
.231
.558
**
**
.191
.458
.000
.057
.000
.010
.008
.004
.002
100
100
100
100
100
100
100
100
.278
**
.377
.299
**
.315
**
.398
.287
**
**
.257
.406
**
**
.262
.342
**
**
.284
.397
**
**
.308
.303
**
**
*
.319**
.000
.002
.001
100
100
100
.371
.499
**
**
.308
.403
**
.482
**
**
.129
.002
.006
.201
100
100
100
.313
.507
**
**
.271
.336
**
.318
**
Sig. (2-tailed)
.002
.012
.000
.148
.000
.000
.005
.003
.001
.004
.000
.000
.000
.002
.000
.000
.000
.000
.001
.001
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.061
**
.189
**
.123
Q1.26 Pearson Correlation
.266
**
.367
**
.436
.321
**
.255
*
.262
**
.259
.386
**
.437
**
.374
**
.545
**
.242
*
.357
**
.540
**
.562
**
.387
**
.382
Sig. (2-tailed)
.008
.000
.000
.000
.001
.011
.008
.009
.060
.000
.000
.000
.000
.015
.000
.000
.000
.000
.000
.224
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.039
**
.174
.203
**
.165
.181
.245
**
.152
**
.315**
**
.044
.147
Q1.27 Pearson Correlation
.364
**
.253
*
.524
.302
**
.337
*
.341
*
.312
.431
.405
**
.325
Sig. (2-tailed)
.000
.011
.000
.702
.002
.001
083
.043
.000
.101
.071
.014
.002
.131
.000
.001
.000
.001
.666
.145
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.28 Pearson Correlation
.304
**
.272
**
.418
**
.479
**
.542
**
.431
**
.244
*
.405
**
.356
**
.546
**
.611
**
.507
**
.473
**
.458
**
.527
**
.558
**
.530
**
.628
**
.402
**
.387
**
Sig. (2-tailed)
.002
.006
.000
.000
.000
.000
.014
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
**
**
.059
.039
-.138
**
.104
Sig. (2-tailed)
.025
.000
.053
.005
.006
.002
.588
.703
.172
.000
.001
.001
.000
.000
.002
.000
.041
.005
.006
.305
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.112
.167
.254
*
.059
.241
*
.130
*
.187
.196
.091
.140
**
.149
.268
.097
.014
.557
.016
.196
.037
.063
.051
.371
.164
.009
.138
Q1.29 Pearson Correlation
Q1.30 Pearson Correlation Sig. (2-tailed)
.224 .390
.194 .276
**
.271
**
.304
.345
**
.000
.243
*
.015
.285
**
.004
.416
**
.209
.322
**
.315
**
.460
**
.355
**
.301
.324
*
**
.001
.406
.310
**
**
.002
.205
.369
*
**
.000
.280
.373
**
**
.000
.272
.261
N
100
100
.196
.144
Sig. (2-tailed)
.051
.152
.000
.002
.000
.000
.028
.000
.001
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.001
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.077
Sig. (2-tailed)
.000
.447
.000
.001
.000
.001
.000
.000
.000
.001
.002
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.131
**
.063
Sig. (2-tailed)
.001
.195
.000
.033
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.533
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.126
.188
**
.132
.121
.084
Sig. (2-tailed)
.211
.061
.005
.038
.000
.000
.192
.232
.403
.000
.000
.001
.000
.019
.012
.003
.000
.000
.000
.002
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.137
Sig. (2-tailed)
.024
.175
.000
.000
.000
.000
.005
.000
.000
.001
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.31 Pearson Correlation
Q1.32 Pearson Correlation
Q1.33 Pearson Correlation
Q1.34 Pearson Correlation
Q1.35 Pearson Correlation
Q1.36 Pearson
.416
.323
.225
100 .396
.349
.408
.276
.365
**
**
**
**
**
100 .305
.307
**
.213
.208
.365
*
*
*
**
**
100 .622
.376
.471
.513
.585
**
**
**
**
**
.547
.314
.361
.491
.560
**
**
**
**
.220
.535
.462
.276
**
**
**
**
.370
.379
.421
.360
**
**
**
**
.338
.527
.454
.417
**
**
**
**
.356
.341
.550
.352
.337
**
**
**
**
**
.424
.304
.396
.434
.556
**
**
**
**
**
.475
.434
.345
.336
.431
**
**
**
**
**
.413
.496
.490
.417
.517
**
**
**
**
**
.353
.273
.366
**
**
**
.234
.343
**
**
.424
.402
.434
**
**
.250
.494
*
**
**
.407
.377
.366
.295
.630
**
**
**
**
**
.574
.438
.530
.459
.560
**
**
**
**
**
.606
.611
.648
.369
.568
**
**
**
**
**
.432
.422
.343
.360
.548
**
**
**
**
.315
.348
.305
.447
**
**
**
**
.001
.000
.000
.001
.000
.000
.000
.003
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.515
**
.585
**
.551
**
.653
**
.707
**
.695
**
.675
**
.587
**
.613
**
.640
**
.719
**
.796
**
.512
**
.299
**
.000
**
.485
**
100
.000
.600
.570
**
100
.001
**
.366
**
100
.000
.717
.334
**
100
.000
**
.343
*
100
.000
.414
.432
*
100
.000
**
.322
**
100
.000
.549
.592
**
100
.000
**
.392
**
100
.179
.424
.325
**
100
.938
**
.452
**
100
.146
.485
.533
**
100
Sig. (2-tailed)
Correlation
.525
*
100
.135 .385
TQM Pearson
.435
**
100
.147 -.008
Correlation
.545
**
100
.413
**
Sig. (2-tailed)
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Correlations Q1.21 Q1.22 Q1.23 Q1.24 Q1.25 Q1.1 Pearson
Sig. (2-tailed)
.013
.002
.000
.000
.002
.008
.000
N
100
100
100
100
100
100
100
**
.183
.252
Q1.2 Pearson Correlation
.373
**
.209
*
.465
.258
.422
.304
**
*
.266
.367
**
Q1.28
**
.247 .302
**
Q1.27
*
Correlation
**
Q1.26
**
.364
**
.253
*
Q1.30
Q1.31
*
.112
.196
.002
.025
.268
.051
100
100
100
**
.304
.272
**
Q1.29
**
.224
.390
Q1.32
Q1.34
Q1.35
Q1.36
TQM
**
.126
.225
*
.147
.000
.001
.211
.024
.146
.000
100
100
100
100
100
100
100
.167
.144
.077
.131
.188
.137
-.008
.416
**
Q1.33 .323
.485
.424
**
**
Sig. (2-tailed)
.000
.037
.010
.068
.012
.000
.011
.006
.000
.097
.152
.447
.195
.061
.175
.938
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.167
**
.194
.245
**
.135
Sig. (2-tailed)
.001
.097
.000
.000
.000
.000
.000
.000
.053
.014
.000
.000
.000
.005
.000
.179
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.049
.025
.146
.061
.039
**
.059
Q1.3 Pearson Correlation
Q1.4 Pearson Correlation
.330
.455
**
.207
.393
**
.511
**
.556
**
.436
**
.524
**
.418
.479
**
.276
*
.396
.305
**
**
.349
.317
**
**
.408
**
.213
*
.276
**
.208
*
365
.365
**
.385
**
.549
.414
**
**
Sig. (2-tailed)
.000
.039
.626
.805
.148
.548
.702
.000
.005
.557
.002
.001
.033
.038
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.5 Pearson Correlation
.559
**
.405
**
.187 .288
**
.444
**
Sig. (2-tailed)
.000
.000
.062
.004
.000
N
100
100
100
100
100
**
.189
.179 .231
.000
.059
.074
Q1.6 Pearson Correlation Sig. (2-tailed)
.416
*
.021
.558
**
.000
.321
**
.001 100 .255
*
.011
.302
**
.542
**
.271
**
.241
*
.622
**
.376
**
.471
**
.513
**
.585
**
.545
**
.717
**
.002
.000
.006
.016
.000
.000
.000
.000
.000
.000
.000
100
100
100
100
100
100
100
100
100
100
100
**
.130
.002
. 196
.337
**
.001
.431
**
.000
.304
.547
**
.000
.314
**
.001
.361
**
.000
.491
**
.000
.560
**
.000
.435
**
.000
.600
**
.000
N Q1.7 Pearson Correlation
100 .328
**
100
100
100
**
.091
.075
.306
100 .278
**
100
100
100
100
**
.174
.244
*
.059
.262
100 .345
**
100 .220
*
100 .535
**
100
100
**
.132
.462
100 .276
**
100 .525
**
100 .515
**
Sig. (2-tailed)
.001
.002
.368
.458
.005
.008
.083
.014
.558
.000
.028
.000
.000
.192
.005
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.039
.243
**
.121
Q1.8 Pearson Correlation
.429
**
.293
**
.330
**
.377
**
.299
**
.259
**
.203
*
.405
*
.370
**
.379
**
.421
.360
**
.533
**
.585
**
Sig. (2-tailed)
.000
.003
.001
.000
.003
.009
.043
.000
.703
.015
.000
.000
.000
.232
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.152
.191
**
.189
**
-.138
**
.084
Q1.9 Pearson Correlation
.414
**
.232
.315
.341
**
.365
.285
**
.338
**
.527
**
.454
.417
**
.452
**
.551
**
Sig. (2-tailed)
.000
.020
.130
.057
.001
.060
.001
.000
.172
.004
.0012
.000
.000
.403
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.165
Q1.10 Pearson Correlation
.579
**
.513
**
.377
**
.398
**
.287
**
.386
.546
**
.416
**
.209
*
.356
**
.341
**
.550
**
.352
**
.337
**
.325
**
.653
**
Sig. (2-tailed)
.000
.000
.000
.000
.000
.000
.101
.000
.000
.037
.000
.001
.000
.000
.001
.001
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.181
**
.187
Q1.11 Pearson Correlation
.646
**
.567
**
.379
**
.257
**
.406
**
.437
.611
**
.322
.424
**
.304
**
.396
**
.434
**
.556
**
.392
**
.707
**
Sig. (2-tailed)
.000
.000
.000
.000
.000
.000
.071
.000
.001
.063
.000
.002
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.196
Q1.12 Pearson Correlation
.565
**
.668
**
.403
**
.262
**
.342
**
.374
**
.245
*
.507
**
.315
.475
**
.434
**
.345
**
.336
**
.431
**
.592
**
.695
**
Sig. (2-tailed)
.000
.000
.000
.008
.000
.000
.014
.000
.001
.051
.000
.000
.000
.001
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
**
**
.091
Q1.13 Pearson Correlation
.437
**
.454
**
.256 .284
.397
**
.545
**
.312
**
.473
**
.460
.413
**
.496
**
.490
**
.417
**
.517
**
.332
**
.675
**
Sig. (2-tailed)
.000
.000
.010
.004
.000
.000
.002
.000
.000
.371
.000
.000
.000
.000
.000
.001
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.152
*
.140
Q1.14 Pearson Correlation
.519
**
.507
**
.396
**
.308
**
.303
**
.242
.458
**
.355
.353
**
.273
*
.366
**
.234
*
.343
**
.432
**
.587
**
Sig. (2-tailed)
.000
.000
.000
.002
.002
.015
.131
.000
.000
.164
.000
.006
.000
.019
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.15 Pearson Correlation
.353
**
.226
*
.297
**
.371
**
.499
**
.357
**
.431
**
.527
**
.301
**
.324
**
.424
**
.402
**
.434
**
.250
*
.494
**
.343
**
.613
**
Sig. (2-tailed)
.000
.024
.003
.000
.000
.000
.000
.009
.002
.001
.000
.000
.000
.012
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.16 Pearson Correlation
.519
**
.283
**
.289
**
.308
**
.403
**
.540
**
.315
**
.558
**
.406
**
.310
**
.407
**
.377
**
.366
**
.295
**
.630
**
.334
**
.640
**
Sig. (2-tailed)
.000
.004
.004
.002
.000
.000
.001
.000
.000
.002
.000
.000
.000
.003
.000
.001
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.17 Pearson Correlation
.615
**
.399
**
.293
**
.319
**
.482
**
.562
**
.405
**
.530
**
.205
*
.369
**
.574
**
.438
**
.530
**
.459
**
.560
**
.366
**
.719
**
Sig. (2-tailed)
.000
.000
.003
.001
.000
.000
.000
.000
.041
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.18 Pearson Correlation
.631
**
.469
**
.305
**
.313
**
.507
**
.387
**
.325
**
.628
**
.280
**
.373
**
.606
**
.611
**
.648
**
.369
**
.568
**
.570
**
.796
**
Sig. (2-tailed)
.000
.000
.002
.002
.000
.000
.001
.000
.005
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*
**
**
.044
Q1.19 Pearson Correlation
.405
**
.246
*
.227 .271
.336
**
.382
.402
**
.272
**
.261
**
.432
**
.422
**
.343
**
.360
**
.548
**
.485
**
.512
**
Sig. (2-tailed)
.000
.014
.023
.006
.001
.000
.666
.000
.006
.009
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
Q1.20 Pearson
**
.115
Sig. (2-tailed)
.000
N
100
Correlation
Q1.21 Pearson Correlation
.364
Q1.22 Pearson Correlation
.006
100
100 .306
**
.123
.147
.201
.001
.224
100
100
.198
*
100
100
100
100
100
**
.148
.466
.800
**
.221
*
.237
*
.001
.000
.533
.002
.000
.003
.000
100
100
100
100
100
100
100
.418
**
.397
**
.381
**
.377
**
**
.447
.637
**
**
.299
.426
**
**
.413
.733
**
**
.018
.000
.000
.000
.000
.000
.000
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
**
.140
**
.140
.000
.000
.166
.002
.011
.000
.000
.164
.000
.001
.000
.000
.007
.000
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.151
**
.070
.000
.000
.133
.000
.000
.000
.87
.000
.001
.001
.036
.003
.001
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
**
.126
.390
.306
**
100 .537
**
.537
**
.386
1 .708
**
100
100
*
**
Sig. (2-tailed)
.049
.000
.000
N
100
100
100
**
.140
Sig. (2-tailed)
.007
.166
.000
.000
N
100
100
100
100
Sig. (2-tailed)
.138
.305
.027
N
Correlation
.305
.063
.348
.000
.000
Q1.26 Pearson
.000
**
.143
.002
Correlation
.145
**
.315
.000
Sig. (2-tailed)
Q1.25 Pearson
.149
.007
100
Correlation
**
.104
.049
N
Q1.24 Pearson
.268
**
.387
.002
.000
Correlation
.253
**
**
.318
.000
Sig. (2-tailed)
Q1.23 Pearson
.129
1 .390
Sig. (2-tailed) N
**
.271
.198 .386
.268
.466
**
.000
.305
**
.002
.708
.403
**
.592
**
**
.242
*
.253
.512
.595
*
**
**
.364
.454
.407
**
**
**
.364
.381
.395
.411
.476
.544
**
**
**
.327
.320
.378
**
**
**
.436
.337
.548
**
**
**
.417
**
.210
.209
*
*
.268
.292
.322
**
**
**
.437
.315
.260
**
**
**
.588
.552
.569
**
**
**
.000
.015
.000
.000
.000
.211
.000
.000
.000
.037
.001
.009
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
**
.196
.592
.151 .242 .133
.403
.305
*
.015
.430
**
.603
**
.413
**
.410
.628
**
.434
**
.488
**
.394
**
.566
**
.407
**
.678
**
.000
.000
.000
.000
.051
.000
.000
.000
.000
.000
.000
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
.430
.000
.331
**
.001
.443
**
.000
.388
**
.000
.213
*
.033
.315
**
.001
.289
**
.004
.465
**
.000
.444
**
.000
.501
**
.014
.244
*
.015
.593
**
.000
N Q1.27 Pearson Correlation
100
100
.148 .253
*
100 .512
**
100 .595
**
100 .603
**
100
100
100
**
1
.173
.331
100
100
**
.104
.086
.005
.302
.000
.000
.000
.011
.000
.045
.000
100
100
100
100
100
100
100
100
100
Sig. (2-tailed)
.143
.011
.000
.000
.000
.001
N
100
100
100
100
100
100
100
100
**
.173
1
Q1.28 Pearson Correlation
.800
**
.364
**
.454
**
.407
**
.413
**
.443
.279
.327
**
Sig. (2-tailed)
.000
.000
.000
.000
.000
.000
.086
N
100
100
100
100
100
100
100
*
**
Sig. (2-tailed)
.027
.000
.000
.000
.000
.000
.005
.001
N
100
100
100
100
100
100
100
100
*
.140
.070
.126
.196
.213
*
.104
Sig. (2-tailed)
.018
.164
.487
.211
.051
.033
.302
.007
.019
N
100
100
100
100
100
100
100
100
100
Q1.29 Pearson Correlation
Q1.30 Pearson Correlation
Q1.31 Pearson Correlation
.221 .364
.237
.418
**
.411
**
.381
.476
**
**
.395
.544
**
**
.410
.628
**
**
.388
.315
**
**
.279
.565
**
**
.267
**
100
100
100
100
**
1
**
.112
.327
.267
.454
**
**
.234
**
100
100
100
100
100
100
*
1
**
.053
.172
.234
.369
**
.294
**
.342
**
100
100
100
100
100
100
100
100
*
1
.342
.225
*
.618
**
.612
**
.746
**
100
100
100
100
100
100
100
**
1
.530
100
100
100
100
100
100
100
**
**
.000
100
.363
.515
.000
100
**
**
.000
100
.489
.613
.000
100
**
**
.000
N
.457
.530
.000
.000
**
**
.000
.025
.521
.386
.002
.003
**
**
.088
.000
.465
.304
.604
.000
**
.363
.000
.004
.488
*
.025
.000
**
.225
.000
.000
.548
**
100
.001
**
.493
100
.000
.337
.241
100
.000
**
**
.000
Sig. (2-tailed)
436
.258
.267
100
**
**
.016
100
.381
.489
.010
100
Correlation
**
.000
100
Q1.33 Pearson
.294
.003
100
**
**
.000
100
.416
.369
.019
100
**
**
100
100
.448
.757
**
100
100
**
**
.530
100
100
.289
.478
*
100
N
**
**
.201
100
.000
.434
.568
**
100
.000
**
**
.373
.000
.000
.378
.311
*
.000
.000
**
**
.252
.000
.001
.320
.457
**
100
.002
.000
**
**
.521
100
.000
.000
.327
.416
**
100
.000
.001
**
**
.448
100
.000
.000
.397
.454
**
100
.007
.000
Correlation
.565
100
.001
Sig. (2-tailed)
Q1.32 Pearson
100
.613
**
.680
**
.206
*
.597
**
.502
**
.674
**
.000
.000
.010
.000
.000
100
100
100
100
100
100
**
1
.680
.295
**
.432
**
.424
**
.717
**
Sig. (2-tailed)
.000
.000
.001
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
**
.053
**
.206
Q1.34 Pearson Correlation
.377
**
.417
**
.210
*
.209
*
.394
**
.444
**
.252
*
.311
**
.258
.515
.003
.000
.000
.000
100
100
100
100
100
**
1
.295
Sig. (2-tailed)
.000
.000
.036
.037
.000
.000
.011
.002
.010
.604
.000
.040
.003
N
100
100
100
100
100
100
100
100
100
100
100
100
100
*
.172
Q1.35 Pearson Correlation
.637
**
.268
**
.292
**
.322
**
.566
**
.501
**
.373
**
.568
**
.241
.618
**
.597
**
.432
**
100
100
**
1
.589
.000
.000
.000
.000
.016
.088
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.112
**
.315
**
.260
**
.407
**
.244
*
.201
*
.478
.304
**
.612
**
.502
**
.424
**
.456
**
100
**
1
.559
.009
.000
.015
.045
.000
.267
.002
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
.588
**
.552
**
.569
**
.678
**
.593
**
.530
**
.757
**
.493
**
.386
**
.746
**
.674
**
.717
**
.542
**
**
100
.001
**
.753
100
.000
.733
**
.000
.000
Correlation
.559
.000
Sig. (2-tailed)
TQM Pearson
**
100
.001
.437
.542
100
.003
**
**
.000
.007
.425
.456
.000
.000
Correlation
**
.000
Sig. (2-tailed)
Q1.36 Pearson
.598
.753
.653
**
.000
**
100
100
**
1
.653
Sig. (2-tailed)
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
OUTPUT SPSS VARIABEL KINERJA PELAYANAN ISLAMI Correlations Q2.1 Q2.1
Pearson Correlation
Q2.2 1
Sig. (2-tailed) N Q2.2
Pearson Correlation
Q2.3
.505
**
.568
Q2.4 **
.294
Q2.5 **
.406
Q2.6 **
.474
Q2.7 **
.634
Q2.8 **
.293
Q2.9 **
.415
Q2.10 **
.351
Q2.11 **
.279
Q2.12
KPI
**
.180
.652
**
.000
.000
.003
.000
.000
.000
.003
.000
.000
.005
.074
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
.505
Sig. (2-tailed)
.000
N
100
100
.538
**
.524
**
.587
**
.383
**
.418
**
.502
**
.657
**
.450
**
.536
**
.498
**
.782
**
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
100
100
100
100
100
100
100
100
100
100
100
Q2.3
Q2.4
Q2.5
Q2.6
Q2.7
Q2.8
Q2.9
Q2.10
Q2.11
Pearson Correlation
.568
**
.538
**
Sig. (2-tailed)
.000
.000
N
100
100
Pearson Correlation
.294
**
.524
**
1
100
100
**
1
.444
.339
**
.345
**
.685
**
100
100
100
**
1
.685
.452
**
.532
**
.429
**
100
100
100
**
1
.429
.410
**
.568
**
.434
**
100
100
100
**
1
.434
.505
**
.350
**
.457
**
.741
**
100
100
100
100
100
**
1
.457
.425
**
**
.619
**
.763
**
100
100
100
100
100
100
**
1
.630
100
100
100
100 .493
**
**
.651
**
.779
**
.000
100
100
100
100
100
**
1
.510
.000
.026
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
.000
.564
.000
.000
**
**
.000
.000
.497
.510
.000
Sig. (2-tailed)
.000
.497
.000
100
**
**
.000
100
.348
.493
.000
100
**
**
.000
100
.495
.630
.000
N
.000
**
100
.000
.000
.463
100
.000
.008
**
.000
.000
.009
.348
.000
.000
**
**
.000
.000
.446
.495
.000
.001
**
**
.000
.000
.351
.425
.000
.000
.000
**
100
Sig. (2-tailed)
.005
.647
100
100
Sig. (2-tailed)
**
100
100
**
.262
100
100
.387
**
100
100
**
.446
.000
100
.265
**
.008
100
**
.351
.000
100
**
**
.000
N
.362
.350
.000
.000
**
**
.000
.000
.644
.505
.000
.000
.262
**
100
.000
**
.727
100
.005
.536
**
100
.000
**
.392
100
.003
.279
**
100
Sig. (2-tailed)
Pearson Correlation
.387
100
100
*
**
.000
100
.223
.362
.000
100
**
**
.000
100
.427
.644
.000
100
**
**
.000
100
.473
.568
.000
N
**
**
.000
.000
.644
.410
.000
.000
**
**
100
.000
.450
.697
100
.000
**
**
100
.000
.351
.413
100
.000
Pearson Correlation
**
100
Sig. (2-tailed)
**
.265
100
100
.318
*
100
100
**
.223
.000
100
.657
**
.000
100
**
.473
.008
100
.415
**
.026
N
Pearson Correlation
.644
.000
.000
**
**
.000
.000
.280
.532
.000
.000
**
**
.000
.000
.624
.452
.000
.000
**
**
100
Sig. (2-tailed)
.502
.649
100
100
**
*
100
100
.293
.240
100
100
Pearson Correlation
**
100
100
**
.262
100
N
.418
**
100
.000
**
.427
100
.001
.634
**
100
.000
Pearson Correlation
.318
.000
.000
**
**
.016
Sig. (2-tailed)
.383
.280
.009
100
**
**
.000
100
.474
.624
.001
100
Pearson Correlation
**
.005
N
**
.345
.000
.000
.587
**
.000
.000
**
.339
.001
.003
.406
**
.000
Sig. (2-tailed)
Pearson Correlation
.444
.564
**
.000
.454
**
.474
**
.659
**
.000
.000
.000
100
100
100
100
**
1
.454
.000
.673
**
.000
.675
**
.000
Q2.12
KPI
N
100
Pearson Correlation
.180
Sig. (2-tailed)
.074
.000
.016
.000
.000
.008
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
Pearson Correlation
.652
**
100 .498
.782
100
**
.240
**
.649
100
*
.413
**
.697
100
**
.392
**
.727
**
**
100 .262
.647
**
**
100 .463
.741
**
**
100 .619
.763
**
**
100 .651
.779
**
**
100 .474
.659
**
100
100
**
1
.673
**
.675
100 .684
**
.000
**
100
100
**
1
.684
Sig. (2-tailed)
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
Q3.13
Q3.14
100
**. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed).
OUTPUT SPSS KEPUASAN KONSUMEN Correlations Q3.1 Q3.1
Pearson Correlation
Q3.2 1
Sig. (2-tailed) N Q3.2
Q3.3
Q3.4
Q3.5
Pearson Correlation
.676
**
.438
**
.722
**
Q3.6
.562
**
.475
Q3.7 **
.472
Q3.8 **
.520
Q3.9 **
.447
Q3.10 **
.428
Q3.11 **
.667
**
Q3.12 .695
**
.594
**
.548
Q3.15 **
.563
KEPUASAN **
.837
**
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
.676
N
100 .438
**
.549
**
.552
**
.583
**
.485
**
.381
**
.432
**
.383
**
.497
**
.481
**
.305
**
.688
**
.759
**
.000
.000
.000
.000
.000
.000
.000
.002
.000
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
**
.156
.459
100
100 .626
**
.560
**
.354
**
.434
**
.501
**
.388
.258
**
.433
**
.458
**
.232
*
.345
**
.626
**
.000
.000
.000
.000
.122
.009
.000
.000
.020
.000
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
.519
.000
.000
N
100
100
100
**
**
.000
.000
.549
.519
.000
Sig. (2-tailed)
**
**
.000
N
.562
.626
.000
.000
**
**
.000
.000
.722
.459
.000
Sig. (2-tailed)
Pearson Correlation
Q3.5
.000
.000
Pearson Correlation
Q3.4
.000
Sig. (2-tailed)
Pearson Correlation
Q3.3
.560
**
.473
**
.449
**
.459
**
.533
**
.349
**
.288
**
.466
**
.414
**
.405
**
.314
**
.471
**
.711
**
.000
.000
.000
.000
.000
.004
.000
.000
.000
.001
.000
.000
100
100
100
100
100
100
100
100
100
100
100
100
100
**
1
.473
.262
**
.572
**
.687
**
.557
**
.281
**
.431
**
.517
**
.543
**
.517
**
.521
**
.757
**
Q3.6
Q3.7
Q3.8
Q3.9
Q3.10
Q3.11
Q3.12
Q3.13
Sig. (2-tailed)
.000
.000
.000
.000
N
100
100
100
100
100
**
**
**
**
**
Pearson Correlation
.475
.552
.354
.449
.262
.009
.000
.000
.000
.005
.000
.000
.000
.000
.000
.000
100
100
100
100
100
100
100
100
100
100
100
1
**
**
**
**
**
**
**
**
**
Sig. (2-tailed)
.000
.000
.000
.000
.009
N
100
100
100
100
100
100
**
**
**
**
**
**
Pearson Correlation
.472
.583
.434
.459
.572
.506
Sig. (2-tailed)
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
Pearson Correlation
.520
**
.485
**
.501
**
.533
**
.687
**
.288
**
.506
.000
100
100
100
100
100
100
100
100
100
100
1
**
**
**
**
**
**
**
**
100
100
100
100
100
100
100
100
100
**
1
.328
.546
**
100
**
1
.532
.156
.293
**
100
**
1
**
.108
.414
100
100
100
100
100
100 .395
**
100
100
100
100
**
1
.652
.000
.000
N
100
100
100
100
100
100
100
100
100
100
**
.458
**
.469
**
100
**
1
.657
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
**
.531
**
.461
**
.542
**
.552
**
.480
**
**
100
.000
.543
.722
100
.000
**
**
100
.000
.405
.541
100
.001
**
**
100
.000
.458
.400
.000
.000
**
**
.000
.000
.481
.475
.000
.000
**
**
.000
.000
.594
.657
.000
Sig. (2-tailed)
Pearson Correlation
**
100
.000
.456
.609
100
.000
**
**
100
.001
.559
.546
.000
.000
**
.480
.000
.000
.324
**
.284
.009
**
.469
.000
.000
.517
**
.000
.000
**
.652
.000
Sig. (2-tailed)
.414
**
100
100
**
.677
100
100
.433
**
100
100
**
.458
100
N
.497
**
100
.000
**
.417
100
.003
.695
**
100
.000
Pearson Correlation
.552
.000
.000
**
**
.000
.005
.422
.458
.000
.004
**
**
.000
.122
.525
.395
.000
.000
**
**
.000
.000
.322
.414
.000
Sig. (2-tailed)
**
**
100
**
.431
.710
100
100
**
**
100
100
.466
.482
100
100
**
**
100
100
.258
.434
100
100
**
**
100
100
.383
.542
100
100
**
**
.000
100
.667
.456
.000
N
Pearson Correlation
**
.000
.000
**
.422
.000
.000
.508
**
.000
.003
**
.293
.000
.000
.439
**
.003
.000
**
.532
.000
.000
.281
**
100
.000
**
.731
.000
.000
.288
.626
.000
Sig. (2-tailed)
.432
.283
.004
100
**
.461
.000
100
.428
.559
.000
100
Pearson Correlation
.525
.000
100
**
.508
.000
100
.293
.546
.000
100
**
.328
.001
100
.557
**
.000
N
**
.610
.002
.001
.349
.486
.000
.004
**
.303
.001
.000
.388
.531
.001
.000
**
.324
.000
.000
.381
.322
.003
.000
**
.439
.004
.000
.447
.293
.000
Sig. (2-tailed)
Pearson Correlation
.288
.475
**
.559
**
.379
**
.571
**
.756
**
.000
.000
.000
.000
100
100
100
100
100
**
1
.559
Sig. (2-tailed)
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
.624
**
.477
**
.768
**
.000
.000
.000
100
100
100
Q3.14
Q3.15
Pearson Correlation
**
.305
.232
*
.314
**
.517
**
.303
**
.283
**
.434
**
.417
**
.108
.400
**
.379
**
.624
**
.000
.002
.020
.001
.000
.002
.004
.000
.000
.284
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
Pearson Correlation
.563
**
.688
**
.345
**
.471
**
.521
**
.486
**
.626
**
.482
**
.458
**
.546
**
.541
**
.571
**
.477
**
1
100
**
1
.341
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.001
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
**
.626
**
.711
**
.757
**
.610
**
.731
**
.710
**
.677
**
.609
**
.722
**
.756
**
.768
**
.581
**
**
100
100
**
1
.757
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
.000
N
100
100
100
100
100
100
100
100
100
100
100
100
100
100
100
*. Correlation is significant at the 0.05 level (2-
.757
.000
Sig. (2-tailed)
tailed).
**
100
.000
.759
.581
100
.000
**
**
.000
.000
.837
.341
.001
Sig. (2-tailed)
**. Correlation is significant at the 0.01 level (2-
tailed).
**
Sig. (2-tailed)
KEPUA Pearson Correlation SAN
.548
100
Uji Reliabilitas : Pengaruh Total Quality Management dan Kinerja Pelayanan Islami terhadap Kepuasan Konsumen (Studi Kasus Pada Produk Tour Domestik Sultan Agung Tour dan Travel Semarang) Scale: Total Quality Management Case Processing Summary N Cases
Valid a
Excluded Total a.
Reliability Statistics
% 100
100.0
0
.0
100
100.0
Cronbach's Alpha Cronbach'
Based on
N of
s Alpha
Standardized Items
Items
.951
Listwise deletion based on all variables in the procedure.
.951
36
Scale: Kinerja Pelayanan Islami Case Processing Summary N Cases
Valid a
Excluded Total a.
Reliability Statistics
% 100
100.0
0
.0
100
100.0
Cronbach's Alpha Cronbac
Based on
h's
Standardized
Alpha
Items
Listwise deletion based on all
N of Items
.906
.908
12
variables in the procedure.
Scale: KEPUASAN Case Processing Summary N Cases Valid a
Excluded Total a.
Reliability Statistics
%
100
100.0
0
.0
100
100.0
Alpha Based on
Listwise deletion based on all variables in the procedure.
\
Cronbach's
Cronbach's
Standardized
Alpha
Items .928
N of Items .929
15
Lampiran 4: Output Regresi Correlations KEPUASAN Pearson Correlation
KEPUASAN
Sig. (1-tailed)
.799
.764
TQM
.799
1.000
.751
KPI
.764
.751
1.000
.
.000
.000
TQM
.000
.
.000
KPI
.000
.000
.
KEPUASAN
100
100
100
TQM
100
100
100
KPI
100
100
100
Variables Entered/Removed
Model 1
KPI
1.000
KEPUASAN
N
TQM
Variables
Variables
Entered
Removed
b
Method
a
KPI, TQM
. Enter
a. All requested variables entered. b. Dependent Variable: KEPUASAN
b
Model Summary
Model
R
1
.837
R Square a
Adjusted R
Std. Error of the
Square
Estimate
.701
a. Predictors: (Constant), KPI, TQM b. Dependent Variable: KEPUASAN
.694
3.855
Durbin-Watson 2.295
b
ANOVA
Mean Model 1
Sum of Squares
df
Square
Regression
3371.607
2
1685.804
Residual
1441.233
97
14.858
Total
4812.840
99
F
Sig.
113.460
.000
a
a. Predictors: (Constant), KPI, TQM b. Dependent Variable: KEPUASAN
Coefficients
a
Standardized Unstandardized Coefficients Model 1
(Constant
B
Std. Error
-.620
3.785
TQM
.255
.041
KPI
.456
.102
)
a. Dependent Variable: KEPUASAN
Grafik Histogram
Coefficients Beta
t
Sig. -.164
.870
.517
6.145
.000
.376
4.468
.000
Normal P-P Plot
Scatterplot
DAFTAR RIWAYAT HIDUP
Nama Lengkap
: Wahyu Agustina
NIM
: 112411083
Fakultas
: Ekonomi dan Bisnis Islam
Jenis Kelamin
: Perempuan
Tempat, Tanggal Lahir
: Kendal, 3 Agustus 1993
Agama
: Islam
Alamat
:Desa
Tunggulsari
Rt.02
Rw.05
Kecamatan Brangsong Kabupaten Kendal.
Pendidikan: - SD N 02 Tunggulsari lulus tahun 2005 - SMP PGRI 16 Branngsong lulus tahun 2008 - SMA N 1 Kaliwungu lulus tahun 2011 - Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Walisongo Semarang
Semarang, 8 November 2015
Wahyu Agustina NIM. 122411186
