PATOLOGI BIROKRASI DALAM PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN INDRAMAYU

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PATOLOGI BIROKRASI DALAM PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN INDRAMAYU (Studi Kasus Pelayanan Administrasi Pembuatan Akta Kelahiran) Mulyati Kartini

ABSTRACT Focus and locus of this research are the public services whereas the object of the research is the administrative services of birth certificate that is the publication of birth certificates. This public service gets a lot of attentions from various parties due to various problems that arise in its implementation, such as the indolence of service, the habits of the people in using agent in accessing services, the emergence of additional costs in service, and other bureaucratic officers behavior which is contrary to ethical norms, even the most crucial thing, it often appears double certificate as a service product. So it causes the problems in society. The method used in this study is a mixed method. This study is a step in the research by combining two forms of research that has existed before; those are the qualitative and quantitative research.The results showed that:The form of the bureaucratic pathology in public services administrative services of birth certificate at the Demographic and Civil Registry Department of Indramayu Regency:the bureaucratic structure is very hierarchical, the abilities of human resources are not optimal yet and the lack of computer-based information services system (online), and the paternalistic cultural environment is marked by the habits of the people in using third parties (brokers), the political system is less democratic whereas attentive civil societies who cannot perform their control functions. Key words: BureaucrateBureaucratic pathologyPublic Service. PENDAHULUAN 1. Latar Belakang Penelitian                                                                                                                                                                     

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                                                                  good governance.                                                                                                                                                                                                                                                                                                                                     

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                                                                                                                                                        2. Masalah Penelitian                                                                KAJIAN PUSTAKA 1. Hakikat Birokrasi a) Pengertian Birokrasi           officialism    (the executive organs of government),     (public officials),                                                                        

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                                                                                                                                b) Patologi Birokrasi                                                                                                                    status quo      (centralized)                                                        (counter-productive).      

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                                         introfectio                                                                                                                                                    c) Dimensi Patologi Birokrasi                                                                                                                                                       

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                                                                                                                                                                                                                                                           over regulation                                                                                                                 

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 2. Hakekat Pelayanan Publik a) Konsep Pelayanan Publik                                                                                                                                                                                                                           b) Pergeseran Paradigma Pelayanan Publik                         Pertama Kedua    Ketiga         Keempat              Kelima                                                        

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                                                                                                                                3. Pelayanan Administrasi Akta Kelahiran                                                                                                       

METODE PENELITIAN 1. Bentuk dan Tipe Penelitian         mixed methods                               (sequential mixed methods)                  

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        mixed methods                       2. Teknik Pengumpulan Data       sequential exploratory                                                                                                                                   3. Pemilihan Narasumber (informan)     purposive                                                                     purposive.              Operasional Parameter Penelitian

Kajian

Aspek Kajian   

    

  



Pengumpu lan Data

Parameter

Sumber Data

-    -  -   -      -   -     -     -     

-  - 

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-  - 

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

  Kajian

Parameter

 

-     -        (online) -     -  -     -     -        -            -      

-  -  - 

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-  -    - 

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-

   

-         -    -                     -     - 

-

   

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-

   

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-

   

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  



       

 

  

Sumber Data

Pengumpu lan Data

Aspek Kajian

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HASIL PENELITIAN DAN PEMBAHASAN 1. Bentuk Patologi Birokrasi dalam Pelayanan Administrasi Pembuatan Akta Kelahiran pada Dinas Kependudukan dan Catatan Sipil Kabupaten Indramayu                                              a) Struktur Birokrasi yang Sangat Hierarkis           





 

Tabel 4.2: 

Hasil Penilaian Responden Terkait Hierarki yang Berlebihan 



















































 

                                                                                        Tabel 4.3:Hasil Penilaian Responden Terkait Prosedur yang Rigid      



































 









                                                                       24

Wawancara bulan Oktober 2014



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                                    Ta¢• ¨ ỳ :( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• ≤´ ° ©¥&≤° ß≠ • Æ¥° ≥©" ©≤Ø´ ≤° ≥© y° Æß 4• ≤¨° ¨µ " ° Æ ° ´    

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

 

                       ¢Ψ+• ≠ ° ≠ ∞µ° Æ3µ≠ ¢• ≤ $ ° ° - ° Ƶ≥©° y° Æß " • ¨µ≠ / ∞¥©≠ ° ¨                                 4° ¢• ¨ ỳ Ỳ +µ° ¨©¶©´ ° ≥©0• Ƨ©§©´ ° Æ0• ß° ∑° ©$ ©Æ° ≥ + • ∞• Ƨµ§µ´ ° Æ §° Æ#° ¥° ¥° Æ3©∞©¨+ ° ¢µ∞° ¥• Æ)Ƨ≤° ≠ ° µ                   

                                                                              ‫يﻮ‬

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

 4° ¢• ¨ ỳ :( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• ≤´ ° ©¥+ • ≥° ¨° ®° Æd° ¨° ≠ Menjalankan)Æ≥¥≤µ´ ≥©! ¥° ≥° Æ                             

                                                                                                    4° ¢• ¨ ỳ :( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• ≤´ ° ©¥Penempatan 4µß° ≥ y° Æß 4©§° ´ 3• ≥µ° ©    

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

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 

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



                                                                                               ‫ﻲﻮ‬

í ĂŎĂ■ľ ĂʼnĂ Ľĵ ▄Ă■ h ╫Ċ◘Ľśʼn‫ﻰوﮭﻮ‬





                           4° ¢• ¨ ỳ : Hukum 

( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• ≤´ ° ©¥0• ¨° Æßß° ≤° Æ. Ø≤≠ ° 











































 









                                                                                                                                                                                                 ke       4° ¢• ¨ ỳ Ỳ ( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• ≤´ ° ©¥" • ´ • ≤™ ° 4©§° ´ 3• ≥µ° ©! ¥µ≤° Æ    

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 

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Wawancara bulan Oktober 2014 í ĂŎĂ■ľ ĂʼnĂ Ľĵ ▄Ă■ h ╫Ċ◘Ľśʼn‫ﻰوﮭﻮ‬

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                                                                                         29

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í ĂŎĂ■ľ ĂʼnĂ Ľĵ ▄Ă■ h ╫Ċ◘Ľśʼn‫ﻰوﮭﻮ‬ í ĂŎĂ■ľ ĂʼnĂ Ľĵ ▄Ă■ h ╫Ċ◘Ľśʼn‫ﻰوﮭﻮ‬



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  £Ψ0• Æ• ≤° ∞° Æ4• ´ ÆبØß©" • ¨µ≠ / ∞¥©≠ ° ¨                                                                                                                                                                             4° ¢• ¨ ỳ Ỳ ( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• Æ¥° Æß 4©§° ´ - ° ≠ ∞µ - • ÆßØ∞• ≤° ≥©´ ° Æ4• ´ ÆبØß©    

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

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

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

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

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

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

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

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 

            (online)  e-Government  ∑•¢ ∞≤• ≥•Æ£•                website                ΧØƨ©Æ•Ψ    ¶° £• ¥Ø ¶° £•                              

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 4° ¢• ¨ ỳ : ( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• Æ¥° Æß 4©§° ´ ! §° Æ ° 3©≥¥• ≠ )ƶØ≤≠ ° ≥©0• ¨° ° Æ° Æ" • ≤¢° ≥©≥ +Ø≠ ∞µ¥• ≤ (online)      

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 

                           online                                    4° ¢• ¨ ỳ Ỳ( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• Æ¥° Æß +µ≤° ÆßÆ ° 3° ≤° Æ° Teknologi    

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 

                                                                                                                                      

‫وى‬

í ĂŎĂ■ľ ĂʼnĂ Ľĵ ▄Ă■ h ╫Ċ◘Ľśʼn‫ﻰوﮭﻮ‬





  4° ¢• ¨ ỳ : Anggaran 

( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• Æ¥° Æß - ©Æ©≠ Æ ° 



















































 

                                               §Ψ, ©Æß´ µÆß° Æ" µ§° ° y° Æß " • ≤≥©¶° ¥0° ¥• ≤Æ° ¨©≥¥©´                                                                                                                4° ¢• ¨ ỳ Ỳ ( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• Æ¥° Æß " µ§° ° - ° ≥ ° ≤° ´ ° ¥ yanß - • Æßߵư ´ ° Æ*° ≥° 0©®° ´ + • ¥©ß° ΧPercaloan)      



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 

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          ‫ﻮى‬



í ĂŎĂ■ľ ĂʼnĂ Ľĵ ▄Ă■ h╫Ċ◘Ľśʼn‫ﻰو ﮭﻮ‬



                            4° ¢• ¨ ỳ :( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• Æ¥° Æß 3©≥¥• ≠ 0ب©¥©´ 9° Æß + µ≤° Æß $ • ≠ Ø´ ≤° ¥©≥      

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  







                                                 ≥¥≤• • ¥¨• ∂• ¨ ¢µ≤• ° µ£≤° £ ỳ                                                    4° ¢• ¨ ỳ Ỳ( ° ≥©¨ 0• Æ©¨° ©° Æ2 • ≥∞ØƧ• Æ4• Æ¥° Æß K• ¨Ø≠ ∞Ø´ M° ≥ ° ≤° ´ ° ¥ Madaniy° Æß T©§° ´ M° ≠ ∞µ M• Æ™ ° ¨° Æ´ ° ÆFµÆß≥©Kontrol      



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 

                                      

‫ىى‬

í ĂŎĂ■ľ ĂʼnĂ Ľĵ ▄Ă■ h ╫Ċ◘Ľśʼn‫ﻰوﮭﻮ‬

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                                                                                                                                                      Pertama kedua,                         ketiga,             Øƨ©Æ•ΨẄ                   2. Sistem P• ¨° ° Æ° ÆA§≠ ©Æ©≥¥≤° ≥©P• ≠ ¢µ° ¥° Æ! ´ ¥° +• ¨° ®©≤° Æy° Æß D° ∞° ¥M• ≠ ©Æ©≠ ° ¨©≥©≤ 0° ¥Ø¨Øß©Birokrasi.                                                                  ° ΨTransparansi                                               

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                                                                                                     informan      ¢ΨAkuntabilitas                                                                                                           £ΨKondisional                                                                        

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             §ΨPartisipasi                     • Ψ+• ≥° ≠ ° ° Æ®° ´                                              §Ψ+• ≥• ©≠ ¢° Æß° Æ®° ´ §° Æ´ • ∑° ™ ©¢° Æ                                                     3. Upaya-5 ∞° ° UÆ¥µ´ M• Æß° ¥° ≥© T©≠ ¢µ¨Æ ° P° ¥Ø¨Øß© B©≤Ø´ ≤° ≥© d° ¨° ≠ P• ¨° ° Æ° Æ Admini≥¥≤° ≥©0• ≠ ¢µ° ¥° Æ! ´ ¥° +• ¨° ®©≤° Æ∞° §° $ ©Æ° ≥ +• ∞• Ƨµ§µ´ ° Ƨ° Æ#° ¥° ¥° Æ3©∞©¨ +° ¢µ∞° ¥• Æ)Ƨ≤° ≠ ° µ           Pertama  Χ¥Øµ≤ ض§µ¥ Ψ Kedua    cash                                          ±µ•µ©Æß ≠ ° £®©Æ•       §©≤• £¥ ≤• ≥∞ØÆ≥©¢©¨©¥ Ψ                           (customer-§≤©∂• Æ government)                          Χ- Ø≠ ≠ • Æ¥ ض 4≤µ¥®ΨẄ            

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 3)- 05 , ! . $ ! . 3! 2 ! . ỳ Simpulan                  pertama          kedua                           ketiga              online) keempat                                                                                cash      ỳ Saran                                                                                 $ ! &4! 2 05 34! +! Birokrasi  2006 0≤Ø≥• §µ≤ 0• Æ•¨©¥©° Æ≥µ° ¥µ 0• Ƨ• ´ ° ¥° Æ0≤° ´ ¥©´      ! §≠ ©Æ©≥¥≤° ¥©∂• 2• ¶Ø≤≠ ≥ #Ø≠ • ≥ ض! ß•   0µ¢¨©£ ! §≠ Æ©≥¥≤° ¥©ØÆ Review ,   2010 2• ≥• ° ≤£® $• ≥©ßÆ0•Æ§• ´ ° ¥° Æ +µ° ¨©¥° ¥©¶Ẅ +µ° Æ¥©¥° ¥©¶Ẅ §° Æ Mixed

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