DAFTAR PUSTAKA
Christoper Lovelock, Jochen Wirz, Jacky Mussry, Pemasaran Jasa, Manusia, Teknologi,Strategi, Jakarta, PT Erlangga, 2013. Don Middleberg, Powerfull Communication strategies for the noisy digital space, MCGrawHill USA, 2001. Dr. Ami Muhammad, Komunikasi Organisasi, Jakarta, PT Bumi Aksara, 2008. Effendi Sofyan, Masri Singarimbun, Metode Penelitian Survey, LP3ES, Jakarta 2006. Hamid, Farid & Heri Budianto, Ilmu Komunikasi sekarang dan tantangan masa depan, PT Prenada Media Group, 2011. Hilmi Masuri, Muhammad, Membangun Website Super Canggih, PT Elex Komputindo, Jakarta, 2013 Irawan, D. Handi. 10 Prinsip Kepuasan Pelanggan. Jakarta: Elex Media Komputindo. 2002 Kriyantono, Rachmat, Teknik Praktis Riset Komunikasi, PT kencana Prenada Media Group, Jakarta, 2006 Kotler, Philip., Amstrong, Gary. Dasar-dasar Pemasaran Edisi Kesembilan. Jakarta: Indeks 2001 Kertajaya, Hermawan., Boosting Loyalty Marketing Performance, Mizan, 2007 Lupiyoadi, Rambat., Hamdani. Manajemen Pemasaran Jasa: Teori dan Praktek. Jakarta: Salemba Empat. 2004 Mulyana, Deddy. Ilmu Komunikasi Suatu Pengantar, Jakarta, PT Remaja Rosdakarya, 2005. Morisson, Komunikasi Pemasaran Terpadu, Gramedia, Jakarta, 2012. Muhammad, Dr. Ami. Komunikasi Organisasi, Jakarta, PT Bumi Aksara, 2008 .
http://digilib.mercubuana.ac.id/
Nurgiyantoro, Burhan, Gunawan, Marzuki, Statistik Terapan untuk Penelitian Ilmu Sosial, Gajah Mada University Press, Yogyakarta, 2012 Noor, Dr. Juliansyah S.E, M.M, Metode Penelitian, Jakarta, PT Kencana, 2013 Nawawi, Hadari. Metode Penelitian Bidang Sosial. Yogyakarta : Gajah Mada University Press Poerwadarmis, W.J.S.Kamus Umum Bahasa Indonesia, Balai Pustaka, Jakarta, 2006 Ruslan, Rosady. Metode Penelitian Komunikasi, PT RajaGraindo Persada, Jakarta 2003 Sugiyono, Metode Penelitian Bisnis, Bandung : Penerbit Alfabeta, 1999 Sugiyono, Statistika untuk Penelitian, Jakarta, Alfabeta, 2003
Sugiyono, Metode Penelitian Manajemen, CV Alfabeta, Bandung, 2013 Sumarwan, Ujang. Perilaku Nasabah: Teori dan Penerapannya Dalam Pemasaran. Jakarta: Ghalia Indonesia. 2011 Uchayana Effendi,Onong. Dimensi-Dimensi Komunikasi, Rosdakarya, Bandung, 2002. Bandung, Agung Media, 2007
PT
Remaja
Rachmat Kriyantono, Teknis Praktis Riset Komunikasi, Jakarta, Kencana Perdana Media Group, 2006
Tjiptono, Ph.D, Fandy. Gregorious Chandra, Service, Quality & Satisfaction, Penerbit Andi, Yogyakarta, 2011 William G, Zikmud. Exploring Marketing Research, The Dry & Press, Jakarta, 2000 Wiryanto, Pengantar Ilmu Komunikasi, PT Gramedia Widiasarana indonesia, Jakarta, 2008.
http://digilib.mercubuana.ac.id/
Sumber Lain : Portal DPLK Manulife Indonesia diakses tanggal 1 November 2013 dari http:// www.manulife-indonesia.com Peraturan Dana Pensiun Manulife No 067/ MI/ tahun 2009 Portal Employee Benefit Click. diakses tanggal 2 November 2013 dari http:// www.manulife-indonesia.com
http://digilib.mercubuana.ac.id/
http://digilib.mercubuana.ac.id/
http://digilib.mercubuana.ac.id/
Magdalena Sitorus Cipinang Muara Jatinegara, Jakarta Timur Email:
[email protected]
CURRICULUM VITAE
Personal Full Name
:
Magdalena Sitorus
Address
:
Cipinang Muara Jatinegara, Jakarta Timur.
Place and date Birth
:
P. Siantar, 07 th July 1986
Sex
:
Female
Marital Status
:
Married
Heigth & weigth
:
1.64 – 50 kg
Health
:
Excellent
Hobby
:
Reading, Watching news, and Music
Email
:
[email protected]
:
University of Mercubuana, Jakarta major
Academic Attainment 2011 - 2013
Marketing Communication & Adversiting
http://digilib.mercubuana.ac.id/
2004 – 2007
:
University of north Sumatera, Medan major Tourism Business.
Employment History:
Juni 2009 - Present Employer : PT. AJ Manulife Indonesia Position
: Senior Employee Benefit Consultant
December 2007 – Juni 2009 Employer : PT. Austindo Nusantara Jaya Finance, Bekasi Position
: Customer Service
September 2007 – December 2007 Employer : PT. Finansia Multi Finance, Binjai Position
: Cashier
December 2006 – September 2007 Employer : Restoran De Deli Darbar, Medan Position
: Stock Clerk
Additional Information Languages
: English (good).
Skills
: handle complain from customer, arrange meeting with clien, maintenance clien corporate, selling product corporate and handle administration also.
Interests, hobbies
: Traveling, singing, reading, sharing to each other.
Self description
: Good looking, loyal, strong interpersonal & communication skill, service- oriented, well-organized, eager to learn, friendly, honesty and thrustworthy.
http://digilib.mercubuana.ac.id/
