Curriculum voor de professional in IT Service Management

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Curriculum voor de professional in IT Service Management Verdiepingsopleidingen

Basisopleidingen

van vakbekwaam naar expert

van starter naar vakbekwaam

Algemene vaardigheden

Introductie Systeemontwikkeling 2d

Vendor Product Training (Call registration etc.)

Technologieën

op aanvraag (A)

op aanvraag (A)

ISO ASL® Foundation

Time Management 1d

3d

Faciliteren van Workshops Foundation

Ideeën verkopen en acceptatie verkrijgen

3d

GSCH-COMPI

Technologie

Business

Proces modelleren en analyseren

Integratie business en IT

4d

2d CONF-F

FAC-F

of

Adviesvaardigheden modulair

3d COMPI

IDVA-COMPI

Certificering

2d

Aanbevolen volgorde

Individuele opleiding

Six Sigma Green Belt

Consultancy skills adviseren

Train your Brain

CS-A

3d COABAS

Groepsopleiding

Six Sigma Green Belt Examen

5d OE-6SIGMAGB

4d

LEAN-IT Foundation Examen

LEANIT-F

BPM-PMA

Coachen: de aanpak

3d

Kernopdracht

LEAN-IT

BISLF

Conflict Management

TM

BISL® Foundation Examen

2d

3d

eLearning + coaching

CS-C

To the point tekstschrijven

BiSL® Foundation

Branchekennis

ASL® Foundation Examen

ASLF

3d

ITIL® Foundation Examen

ITILV3-F

2d

Consultancy skills communiceren

ITIL® Foundation

Faciliteren workshops Practitioner

2d

3d FAC-P

TYB Onderhandelen en samenwerken

Presenteren

2,5d OND

Werkplekleren

3d PRES-COMPI

Verwijzing

Tijdsduur in dagen, maanden

Cursus code



Basisopleidingen



Kerntaak: Uitvoeren Service Operation

Vendor Product Training (Event management etc.) op aanvraag (A)

Systematisch werken 3d SYSW-COMPI

ITIL® Intermediate ITIL® Intermediate Operational Operational Support Support and and Analysis Analysis Examen

ITIL® Intermediate Service Operation

2,5d

1,5d

ITV3OSA

ITV3SO

ITIL® Intermediate Service Operation Examen

ITIL® Intermediate Release Control & Validation

of

Proactief communiceren

Kernopdracht: Service Operation

op aanvraag

3d PACT-COMPI

ITIL® Intermediate ITIL® Intermediate ITIL® Release Control Planning Protection Intermediate Planning Protection & Optimization & Validation & Optimization Examen Examen

2,5d

2,5d

ITV3RCV

ITV3PPO

ITIL® Intermediate Service Design

ITIL® Intermediate Service Design - Examen

ITIL® Intermediate Contiual Service Improvement

1,5d

1,5d

ITV3SD

ITV3CSI

ITIL® Intermediate ITIL® Service Offerings Intermediate Service Offerings & Agreements & Agreements Examen

ITIL® Intermediate Service Transition

2,5d

1,5d

ITV3SOA

ITV3ST

ITIL® Intermediate Service Strategy

ITIL® Intermediate Service Strategy Examen

ITIL® Intermediate Managing Across the Lifecycle

1,5d

Business


Kernopdracht

Certificering

Aanbevolen volgorde


Groepsopleiding

ITIL® Intermediate Service Transition Examen

ITIL® Intermediate Managing Across the Lifecycle Examen

2d

ITV3SS

Technologie

ITIL® Intermediate Contiual Service Improvement Examen

ITV3MLC

Werkplekleren

Verwijzing


Cursus code



Basisopleidingen



Kerntaak: Uitvoeren Service Transition

Vendor Product Training (Change management etc.)

op aanvraag (A)

2d

2d

LFO

REQ-READUC ITIL® Intermediate Service Transition

2,5d

1,5d

ITV3RCV

ITV3ST

3d MENI-COMPI


Realistisch overtuigen 3,5d

3d PACT-COMPI

CV-O

2,5d

2,5d

ITV3OSA

ITV3PPO


Lezen Use Cases

ITIL® ITIL® Intermediate Intermediate Release Control & Release Control & Validation Validation Examen

Meningen en informatie duidelijk weergeven

ITIL® ITIL® ITIL® Intermediate Intermediate Intermediate Operational Support Operational Support Planning Protection and Analysis and Analysis & Optimization Examen

PLANT

Lezen FO

TMAP-FB-UWV

Plannings en voortgangsregistratietechnieken 2d

2d PRINCE-2

Testen voor beheerders 2d

PRINCE2® Foundation Examen

PRINCE2® Foundation

of

Kernopdracht: Service Transition


ITIL® Intermediate Service Design Examen

1,5d

1,5d

ITV3SD

ITV3CSI

PRINCE2® Practitioner

PRINCE2® Practitioner Examen

Business


Kernopdracht

ITIL® Intermediate Service Offerings & Agreements

3d PRINCE-2-P ITIL® Intermediate Service Operation

Politiek handelen op aanvraag

3d POL-COMPI

Certificering

Aanbevolen volgorde


ITIL® Intermediate Service Offerings & Agreements Examen

ITV3SOA ITIL® Intermediate Service Operation - Examen


1,5d

1,5d

ITV3SO

ITV3SS Functioneel Testen in de praktijk volgens TMAP® Next

2d

4d

ITV3MLC

FUTEST

Groepsopleiding

ITIL® Intermediate Contiual Service Improvement Examen

2,5d

ITIL® ITIL® Intermediate Intermediate Managing Across Managing Across the Lifecycle the Lifecycle Examen

Technologie


ITIL® Intermediate Planning Protection & Optimization Examen

Werkplekleren


TMAP® Next Foundation Examen

Verwijzing


Cursus code



Basisopleidingen



Kerntaak: Uitvoeren Service Design

Requirements de essentie

Architecture Awareness

1d

2d

3d

ARCH-AW

REQ-A

FW


ITIL® Intermediate Service Design - Examen

2d

Business Requirements

ITIL® Intermediate Service Offerings & Agreements

ITV3SD

ITV3CSI


ITIL® Intermediate Planning Protection & Optimization

2,5d

ITV3SOA

MENI-COMPI PRINCE2® Foundation



3,5d

3d PACT-COMPI PRINCE2® Foundation Examen

Realistisch overtuigen

CV-O

of

Kernopdracht: Service Design

2d

PRINCE-2

ARCH-AW

Kernopdracht

Functionele detaillering 13d

Politiek handelen

POL-COMPI

ITV3ST ITIL® Intermediate Contiual Service Improvement Examen

Certificering


Aanbevolen volgorde


PRINCE-2-P ITIL® Intermediate Release Control & Validation

ITIL® Intermediate Release Control & Validation Examen

2,5d

FD

ITV3RCV





1,5d ITV3SS Functioneel Testen in de praktijk volgens TMAP® Next

2d

4d

ITV3MLC

FUTEST

Groepsopleiding


3d

ITIL® Intermediate ITIL® Managing Across Intermediate the Lifecycle Managing Across Examen the Lifecycle

op aanvraag


1,5d

1,5d Agile Architecture ITV3SO

3d

Architecture Awareness

2d


ITIL® Intermediate Planning Protection & Optimization - Examen


2,5d ITV3OSA

LFO

BREQ

ITV3PPO

3d

2d

1,5d

2,5d

Meningen en informatie duidelijk weergeven

9d

ITIL® ITIL® Intermediate Intermediate Operational Operational Support Support and and Analysis Analysis - Examen

Lezen FO

1,5d

4d

REQ-READUC

Business

Functioneel Wijzigingsbeheer

REQ-ESS Lezen Use Cases

Technologie

Requirements Analysis

Werkplekleren

TMAP ® Next Foundation Examen

Verwijzing


Cursus code



Basisopleidingen



Kerntaak: Uitvoeren Service Strategy


ITIL® Intermediate Service Strategy - Examen

1,5d

Management of Risk (M_o_R®) Foundation Examen

ITIL® Intermediate Operational Support and Analysis

2d

ITV3SS Portfolio, Programme and Project Offices (P3O®) Foundation

Management of Risk (M_o_R®) Foundation

PRINCE2® Foundation

3d P3O-F ITIL® ITIL® Intermediate Intermediate Service Offerings Service Offerings & Agreements & Agreements Examen 2,5d ITV3SOA


2,5d

MOR-F P3O® Foundation Examen

ITIL® Intermediate Operational Support and Analysis Examen

1,5d

ITV3OSA PRINCE2® Foundation Examen

of

Kernopdracht: Service Strategy


ITV3ST ITIL® Intermediate Contiual Service Improvement Examen

ITIL® Intermediate Planning Protection & Optimization

2d

1,5d

2,5d

PRINCE-2

ITV3CSI

ITV3PPO


Politiek handelen op aanvraag

3d POL-COMPI

ITIL® Intermediate Release Control & Validation Examen


2,5d

1,5d

ITV3RCV

ITV3SO


ITIL® Intermediate Planning Protection & Optimization Examen


ITIL® ITIL® ITIL® Intermediate Intermediate Intermediate Managing Across Service Design - Managing Across the Lifecycle the Lifecycle Examen Examen

1,5d

2d

ITV3SD

ITV3MLC




3d PRINCE-2-P

Technologie

Business


Kernopdracht

Certificering

Aanbevolen volgorde


Groepsopleiding

Werkplekleren

Verwijzing


Cursus code



Basisopleidingen



Kerntaak: Uitvoeren Continual Service Improvement

ITIL® ITIL® Intermediate Intermediate Contiual Service Contiual Service Improvement Improvement Examen

Kernopdracht: Continual Service Improvement

of

op aanvraag

1,5d ITV3CSI

ITIL® ITIL® ITIL® Intermediate ITIL® Intermediate Intermediate Intermediate Operational Support Planning Protection Operational Support Planning Protection & Optimization and Analysis and Analysis & Optimization Examen Examen

2,5d

2,5d

ITV3OSA

ITV3PPO


ITIL® Intermediate Service Design Examen

ITV3ST

ITV3SD

ITIL® ITIL® Intermediate Intermediate Release Control Service Offerings & Validation & Agreements Examen

2,5d

2,5d

ITV3RCV

ITV3SOA



1,5d

ITV3SO

ITV3SS

ITV3MLC


© 2014 Capgemini. All rights reserved. ASL® and BiSL® are registered trade marks of The ASL BiSL Foundation. ITIL®, PRINCE2®, M_o_R® and P3O® are registered trade marks of AXELOS Limited.

Kernopdracht

Certificering

Aanbevolen volgorde


Groepsopleiding

Six Sigma Black Belt



Six Sigma Black Belt Examen

8d

2d

Business


1,5d

ITIL® ITIL® Intermediate Intermediate Managing Across Managing Across the Lifecycle the Lifecycle Examen

Technologie

ITIL® Intermediate Service Transition - Examen

1,5d

1,5d



OE-6SIGMABB

Werkplekleren

Verwijzing


Cursus code

Curriculum voor de professional in IT Service Management

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