Welkom bij de negende conferentie van SIGCHI.NL, de Nederlandse vereniging voor mens-computer interactie!

Voorwoord 13 oktober 2005, Haagse Hogeschool

HCI Close 2 U Welkom bij de negende conferentie van SIGCHI.NL, de Nederlandse vereniging voor mens-computer interactie! Internet en telefonie hebben ons leven het afgelopen jaren op de kop gezet. Het is steeds moeilijker er aan te ontsnappen. Dienstverlening heet het. De loketten worden vervangen door call-centers met vestingmuren van gesproken menu’s. Uit pure wanhoop vluchten we naar de website, die je troost met een cool ontwerp, terwijl je niet kan vinden wat je zoekt. Je krijgt een SMS-je met een TAN-code om te kunnen betalen. Heb je een oude browser? Dan doe je niet meer mee. HCI Close 2 U. De HCI-problematiek zet als een opdringerige verkoper z’n voet tussen de deur. HCI komt bij je thuis. Vanuit dit pakkend thema organiseert SIGCHI.NL deze jaarlijkse conferentie. We verwachten weer tweehonderd HCI-specialisten met elkaar in gesprek te brengen. Wij wensen je een inspirerende conferentie toe! Namens de vereniging Joerka Deen Voorzitter SIGCHI.NL

Namens het conferentieteam Evelien Kok Projectleider

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Inhoud

Programma

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Side events

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Abstracts

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Sponsoren

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Colofon

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Programma Overzicht Tijd 9.00 - 10.00

Papers, Posters, Demos

Interactive sessions

Workshops

Registration & Breakfast

10.00 - 10.15

Welcomstwoord door IOP MMI and SIGCHI.NL (welcome and opening talk)

10.15 - 11.00

Keynote lecture Thomas Vander Wal (Eng)

11.00

Coffee break

11.15 - 12.30

1st session Individuele en maatschappelijke behoeften (Individual and societal needs)

Doctoral consortium

Introduction to UserCentered Design (Eng)

12.30 - 13.30

Lunch break During the breaks you can visit the demos, posters and side events

13.30 - 14.30

2nd session Design Challenges for Young and Old (Eng)

Het National High Tech Crime Centre (ICT and public safety)

14.35 - 15.15

Key note lecture Eefke Smit

15.15 - 15:35

Tea break

15.35 - 16.35

3rd session Thuis en op Stap (At Home & and away) Poster session

Localisation / internationalization (Eng)

16.40 - 17.20

Key note interactive session Eric Reiss (Eng)

17.20 - 17.30

Wrap up

17.30 - 18.30

Drinks

User Experience voor het MKB

Resultaat door slingerend communiceren

Note: Eng = Sessions in English

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09:00 - 09:15 Opening Nederlands Door Joerka Deen, voorzitter SIGCHI.NL, en Hans Kruithof, programmamanager MMI, IOP senter Novem Welkomstwoord

10:15 - 11:00 Keynote: Thomas Vander Wal English Thomas Vander Wal is a designer, information architect and web innovator. His day job is in the government contracting world, and he has been involved with the web and technology sector for seventeen years. He writes about the Personal InfoCloud, a framework for people designing and developing of the “come to me” web that is replacing the original “I go get” web. Recently, he coined the term folksonomy, which has come to represent the popular tagging phenomenon. Thomas speaks regularly on social computing, information architecture, folksonomy, and his Personal InfoCloud and Model of Attraction frameworks.

11:15 - 12:30 Paper talks: Personal and Social Needs Nederlands 1 Marc Steen TNO, Telematica Instituut, ISC Politie, Waag Society We-centric services for police officers and informal carers* 2 Christof van Nimwegen Universiteit Utrecht, Open Universiteit Performance in a planning task: the (ir)relevance of interface style and users’ cognitive style* 3 Johan F. Hoorn Vrije Universiteit Sources of Requirement Change*

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* samenvattingen/abstracts, pp. 11-13.

Interactive session: ‘Doctoral Consortium’ Nederlands 7 Henriette Cramer UvA Interaction with Adaptive Information Delivery and Visualisation Systems* 8 Miguel Bruns Alonso TU Delft “Affective Tangible Interaction; Towards Reducing Stress”* 9 Andrés Lucero TU/e “Mood Boards: Industrial Designers’ Perception of Using Mixed Reality”*

Workshop ‘Introduction to user centered design’ English Door Peter Boersma, User Intelligence Peter Boersma brings you up-to-speed on methods and techniques behind the phrase “user centered design”. Using sample deliverables and exercises, he will explain the 6 layers for designing interactive systems, plus user research and user evaluation. Given the available timeframe this will happen at high speed: brace yourself!

13:30 – 14:30 Paper talks: Young and Old English 4 Mariët Theune Universiteit Twente “Can You Teach an Old Dog New Tricks? How Older Adults Perceive Embodied Agents”* 5 Wolmet Barendregt TU/e Extended guidelines for usability (and fun) testing with children* 6 Geert de Haan TU Delft, TNO Personal Assistants for Healthcare Treatment at Home*

* samenvattingen/abstracts, pp. 11-13.

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Interactive session: National High Tech Crime Center Nederlands Door Pascal Hetzscholdt, KLPD/DNRI, High Tech Crime Center KLPD In de sessie zal worden ingegaan op de ontstaansgeschiedenis van het National High Tech Crime Center en zijn huidige en toekomstige activiteiten. Ook zullen een aantal praktijkvoorbeelden gegeven worden van ICT gebruik en misbruik door criminelen en terroristen en de wijze waarop politie en justitie hiermee om (willen) gaan. In het kader van de aanpak van High Tech Crime behandelt Hetzscholdt initiatieven zoals een meldpunt voor cybercriminaliteit en de zogenaamde notice & takedown procedure voor het verwijderen van illegale online ‘content’. Ter afsluiting: hoe is ‘online gaming’ van invloed op het werk van politie en justitie...nu en in de toekomst?

Workshop: User experience for MKB Nederlands Door Marc Steen, Joke Kort (TNO), Henk de Poot (Telematica Instituut) Wanneer je User Experience projecten uitvoert of wilt uitvoeren voor een middelgroot of klein bedrijf, dan heb je wellicht behoefte aan richtlijnen. Werken voor het MKB kan interessant zijn, bijvoorbeeld omdat het in korte tijd concrete resultaten oplevert. Maar vaak is er een spanning tussen hoe je een onderzoek zou willen uitvoeren en de vraag om directe en praktische resultaten – een spanning tussen theorie en praktijk. In deze workshop laten we mensen die voor het MKB (willen) werken ervaringen met elkaar uitwisselen. We starten vanuit de karakteristieke MKB behoeften en behandelen vervolgens een aantal van concrete projecten in samenwerking met het MKB.

14:35 - 15:15 Keynote: Eefke Smit Nederlands Eefke Smit is Managing Director of ScienceDirect and the Bibliographic Databases at Elsevier and member of the Board of Science and Technology. In the past three years, she has been leading the development and launch of Scopus. Her 19 years long career at Elsevier represents a long list of many different responsibilities, from publishing jobs in engineering, mathematics and physics to consumer magazines and since 2002 running the portfolio of e-products. In these roles, Eefke has always been a keen promoter of end-user involvement in the product development process, a method labeled by her as ‘Evidence-based Development’. Eefke Smit represents Elsevier in the Board of Directors of Crossref, the Board of Directors of COUNTER and is one of the Dutch delegates at the International Publishers Association IPA. 6

15:35 - 16:35 Poster and demo sessie: Thuis en op stap Nederlands /English Martijn H. Vastenburg Who Controls your Context-Aware Home?* Kim Kranenborg Electronic Travel Companion for intellectually disabled persons (with demo)* Hans Hillen NavAccess: An Auditory Based Navigation Tool for the Blind* Licia Calvi Sociability with Ubiquitous Technologies: A View on Phatic Interactions* Ilse Bakx User and task analysis of the mobile journalist* Mieke Brouwer Designing products that adapt to dynamic contexts of use* Vikram Singh Parmar Factors influencing ICT technology acceptance: In rural India*

Interactive session: Localisation and internationalisation English Vanessa Evers (Universiteit van Amsterdam) In this session we will discuss the influence of cultural background on the way man interacts with technology. The following questions will be addressed: What is culture and how does it influence the way people use technology? Which scientific methods are appropriate to investigate cultures’ influence on human computer interaction? What can I expect when I develop a product for the international market? (What to do: Unniversalise or Localise?) How to conduct international usability tests?

* samenvattingen/abstracts, pp. 11-13.

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Workshop: Resultaat bereiken door slingerend communiceren Nederlands Door Henk Mastenbroek (Haagse Hogeschool ICT & Media) ls Human Computer Interaction-expert beoordeelt de klant je in eerste instantie vaak op je communicatieve vaardigheden en daarna pas op je vakinhoudelijke kwaliteit. In deze workshop kijken we naar het voeren van gesprekken met klanten. Aan bod komen: Uw voorkeurstijl (Welke gespreksstijl gebruikt u het meest?) Het toepassen van de verschillende stijlen in de praktijk Het bewust kiezen van een stijl Stijl en het opbouwen van vertrouwen Centraal staat het bereiken van resultaat door in beweging te blijven met de klant. Door dit ‘slingerend communiceren’ zal het eenvoudiger worden ideeën geaccepteerd te krijgen.

16:40 - 17:20 Keynote: Eric Reiss English Eric Reiss has been actively involved in the creation of interactive applications since 1979. Following a successful career at one of Europe’s top business-tobusiness advertising agencies, he now heads his own consultancy in Copenhagen, Denmark. His best-selling book, Practical Information Architecture is now available in English, Japanese, and Korean. Eric also serves on the Board of Directors of the Information Architecture Institute and is an official sponsor of the Usability Professionals’ Association. In an interactive session Eric will make the link between Information Architecture en usability. He will thereby focus on the practical use.

17:20 - 17:30 Afsluiting Nederlands Joerka Deen, voorzitter SIGCHI.NL Samenvatting van de conferentie.

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Side events Poster presentations Naast de 7 posters en demo’s rond het thema “Thuis en op stap” (zie pp. 7), worden ook resultaten uit het ICIS project gepresenteerd: The BSIK project ICIS (Interactive Collaborative Information Systems) entails four different research clusters; the CHIM cluster concerns human-machine interfacing. The ultimate goal of CHIM (Computational Human Interaction Modeling) is to develop computational models, theories and technologies about multi-modal human-human and human-machine interaction that can be implemented as integrated software demonstrations covering a multi-modal artificial perception/action cycle in well-defined professional task environments such as crisis management. The central questions that are pursued in CHIM are: How can we enhance multi-modal input recognition, fusion, DAM, fission and output using computational models of human interaction? How can we detect and repair situations in which the human or the machine is lacking information or in which the trust and belief in the information that is communicated can be enhanced? Four posters will be demonstrated, on the following topics: • Input: face recognition • Input: communication using icon-language • Adaptive interfaces • User’s trust in adaptive information distribution

Banenmarkt Tijdens de conferentie zal een banen -, stage – en onderzoeksmarkt georganiseerd worden. Hier kunnen organisaties hun stages,vacatures en onderzoeksonderwerpen onder de aandacht brengen. Ook interessant voor studenten, afstudeerders, AIO’s en werkzoekenden natuurlijk!

Stands De volgende organisaties zijn vertegenwoordigd met een informatiestand: - Informaat - IOP-MMI - Haagse Hogeschool - Atos Origin Technical Automation - Noldus Information Technology - SIGCHI.NL Bezoek ook de stand van SIGCHI.NL: - Ontmoet de bestuursleden van SIGCHI.NL en geef je mening! 9

Abstracts Individual and societal needs We-centric services for police officers and informal carers Marc Steen (TNO), Ronald van Eijk (Telematica Instituut), Henny Gunther (ISC Politie), Sander Hooreman (Waag Society), Nicole de Koning (TNO) This paperWe introduces the concept of we-centric ICT services, which are meant to help people to communicate and cooperate with others in dynamic or spontaneous groups. We-centric services make people aware of each other’s contexts, so that they can experience “we” – and “we” changes dynamically. This R&D effort is executed in the domains of public safety and of health care, and in close cooperation with potential end-users: police officers and informal carers. This paper presentation is about fieldwork, about two we-centric services we develop and evaluate, and about our future research agenda. Performance in a planning task: the (ir)relevance of interface style and users’ cognitive style Christof van Nimwegen (Universiteit Utrecht), Daniel Burgos (Open Universiteit) This research investigates whether interface style (internalization or externalization) influences performance in a problem solving task. Assistance from a user interface during problem solving is often thought to make interactions easier. Interfaces often display relevant information, making recall unnecessary and relieving working memory, called externalization (e.g. feedback aids such as “graying out” menu-items). By externalizing information, display-based behavior is provoked, which however does not necessarily instigate planning, understanding and knowledge acquisition. When certain task-information is less directly available, it needs to be internalized, stored in memory, provoking plan-based behavior, which may lead to better performance and knowledge. To provoke these behaviors, we manipulated the interface of a conference planning application. We also included the users’ cognitive style, in this case “need for cognition” (NFC), the tendency to engage in and enjoy effortful cognitive tasks. High-NFC subjects generally plan more, leading to better performance. Results show that interface style indeed influences problem-solving behavior, but NFC does not. Internalization resulted in more planful behavior, better solution routes and less reconsidered actions. If plan-based behavior is preferred, designers should be careful in giving users too much assistance. Sources of Requirement Change Johan F. Hoorn (Vrije Universiteit) Four years of study revealed that change requirements on an interactive system under development are based on changes in business models (goals and processes) but more importantly, on changes in personal stakeholder goals and work processes. Stakeholders perceive their personal goals as more relevant than business goals, but the requirements on the system that should help to establish those goals are considered business. Even if businessrelated requirements are not satisfying personal goals, stakeholders tend to agree with the business view. The grumping and moaning is left to the work floor. Once stakeholders oversee the consequences of requirements to their personal tasks and work situation, they start, for example, to change the priorities on the requirements list.

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Can You Teach an Old Dog New Tricks? How Older Adults Perceive Embodied Agents Mariët Theune, Renate ten Ham, Ard Heuvelman (Universiteit Twente) In this experiment we investigate how older adults perceive an embodied agent as compared to younger people in the context of an information giving task. Our results show that older adults found the agent less friendly and likeable than the younger participants in our experiment, and that they had a strong preference for a human presenter. However, the older adults were relatively positive on some aspects of the agent’s presentation, and their task performance for agent and human presenter was similar. Extended guidelines for usability (and fun) testing with children Wolmet Barendregt, Mathilde M. Bekker (TU/e) This articleWe present gives an extension of the existing guidelines for practitioners of how to prepare and conduct user tests (of computer games) with young children. The advice is based on the results of our experiments and the experiences of performing usability tests with 80 children between 4 and 8 years old, testing eight different adventure type games in our usability lab and at schools. Issues that are discussed are the number of test participants, the selection of effective test participants, the behaviour of the test facilitator towards the children during the test, and we propose a new method to optimize children’s input during the test. Personal Assistants for Healthcare Treatment at Home Geert de Haan, Charles A.P.G. van der Mast (TU Delft), Mark A. Neerincx (TNO) This paperWe describe describes the research plans in the SuperAssist project, introducing personal assistants in the care of diabetes patients, assisting the patients themselves, the medical specialists looking after the patients’ healthcare, and the technical specialists responsible for maintaining the health of the devices involved. We The paper discusses the issues of trust and cooperation as the critical success factors within this multi-user multiagent (MUMA) project and within the future of agent-based healthcare attempting to increase the self-help abilities of individual patients. Interaction with Adaptive Information Delivery and Visualisation Systems Henriette Cramer (UvA) Learning filters, adapting with user interactions over time, can be put in the wider context of adaptive systems that dynamically modify the interface depending on user states, tasks and context. A pilot study investigating use of an adaptive spam filter has been carried out and results indicate that very few users actually trust and accept such an adaptive system to automatically make decisions on relevancy of information and delete messages. This PhD research project studies which factors influence acceptance of adaptive systems. It aims to build a model of human interaction with learning systems that provide information filtering and visualization and adapt to changes in context of use. Focus in further research will be on studying the effects of providing users with more transparency of the information in- and output of an adaptive information filtering system. Affective Tangible Interaction; Towards Reducing Stress Miguel Bruns Alonso (TU Delft) The proposed PhD research will identify what types of behavior or interactions with tangible products can be interpreted as stressful behavior. Continuously it will explore whether this behavior can be measured by means of behavioral sensors in a tangible interface and whether the processed information could serve as a trigger for physiological measurement or input for 11

an intelligent environment that controls ambient displays such as light, music and projections. Finally the research will focus on how feedback on this behavior and physiological information could be presented on the tangible interface to the user in order to create awareness and support in coping with stress, and increase well-being. Mood Boards: Industrial Designers’ Perception of Using Mixed Reality Andrés Lucero, Jean-Bernard Martens (TU/e) Developments in mixed reality systems in the last decade have provided proof-of-concepts by means of technology tailored usage scenarios. Instead of focusing on the technology required for implementation, we have shifted our focus towards users, investigating the potential impact of such techniques on the actual work practice of industrial designers. Specific activities have been identified during a full ethnographic study conducted by means of Cultural Probes and Workshops with representative participants. We have identified an important task, the creation of mood boards, and have explored how industrial designers perceive the use of mixed reality to support their work by asking them to create a mood board on an existing mixed reality prototype. Participants were enthusiastic about the idea of creating mood boards in mixed reality. Who Controls your Context-Aware Home? Martijn H. Vastenburg (TU Delft) Context-aware services are entering the homes. The home environment can be automatically adapted to the presumed user needs, considering for instance the current user activities and desired ambience, by a context-aware home system. Pro-active system-behavior in aware environments can result in a perceived loss of user control. Towards creating an environment that automatically adapts to the user needs without sacrificing user control, the relation between system autonomy level and perceived user control in the case of context-aware home services is currently being studied as part of a Ph.D. project. Electronic Travel Companion for intellectually disabled persons Kim Kranenborg, A.H.M Cremers (TNO Human Factors) Current W3C guidelines for web content accessibility include neither specific guidelines for intellectually disabled persons nor guidelines for mobile devices. In order to develop these target group and device specific accessibility guidelines, a concept of a mobile Electronic Travel Companion was developed. The concept application allows intellectually disabled persons to travel independently by public transport. It consists of two parts: a desktop application for the intellectually disabled person’s caregiver, where a user profile (including accessibility options) can be set and the trip can be planned; and a PDA (Personal Digital Assistant) application that presents step-by-step travel information to the intellectually disabled person during the actual trip. NavAccess: An Auditory Based Navigation Tool for the Blind Hans Hillen (UvA) In this research a tool is being developed which separates a website’s navigation structure from its content and provides an alternative, consistent, audio based navigation interface. This interface can assist blind World Wide Web (WWW) users in navigating through inaccessible site infrastructures.

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Sociability with Ubiquitous Technologies: A View on Phatic Interactions Licia Calvi (KU Leuven) Here,W we present an ongoing research project on the concept of phatic interactions via ubiquitous technologies. The project, which involves a significant number of Belgian universities and industries, explores the possibilities of community building using state-ofthe-art technology, like mobile terminals, wireless networks, multimedia and metadata technology, to create a new, user-friendly experience. The basic underlying question concerns the possibilities for technology to support and encourage communication and interaction among different users. In our case, users belong to several communities of peers within which they exchange content of various nature. Along with a series of technological problems to be tackled (related, for instance, to the use and the automatic generation of metadata), fundamental user-related issues also come into play. User and task analysis of the mobile journalist Ilse Bakx, David Geerts (KU Leuven) We present the results of a user and task analysis for one of the pilot projects of the Interreg project “Virtual Lab for ICT Experience prototyping”. The pilot is about making a flexible user interface for mobile journalists based on ICT Experience prototyping. We started the process with a contextual inquiry, enlarging the results with personas, scenarios, requirements and a task analysis to make user-centered design decisions to make the prototype user-friendly. Designing products that adapt to dynamic contexts of use Mieke Brouwer, Mascha C. Van der Voort (Universiteit Twente) We discuss the application of adaptive user interfaces for products with a dynamic context of use. Products with dynamic contexts of use have varying users, environments and/or purposes such as vending machines, and mobile phones. Dynamic contexts of use require a dedicated design approach because they increase the designer’s uncertainty and complicate evaluation. Moreover they challenge the designer’s imagination. Therefore we need a method that supports the designer in dealing with uncertainty, in evaluating design alternatives and that stimulates imagination. We believe that a scenario based design method can offer such opportunities. Factors influencing ICT technology acceptance: In rural India Vikram Singh Parmar (TU Delft) We discuss several factors involving designing ICT (Information and Communication Technology) applications for the rural population of India. Application area includes agriculture, healthcare, education and telecommunication. The issues raised could assist in laying guidelines for ICT projects in India. Relevant issues include a) some earlier revolutions of India, which are relevant in terms of predicting future technology and have helped organizations and professionals in build ing a new platforms for ICT applications, b) research & design challenges for ICT professionals by discussing variables like literacy level, financial status & context and c) earlier ICT projects and their outcomes. The result of the study makes us aware of some positive and negative findings associated to mentioned projects.

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Sponsoren IOP MMI Main sponsor The main objective of the IOP MMI is to increase the strategic research in the field of Human-Machine Interaction by means of a programmatic approach at the Dutch universities and research institutes so that the demand for innovation in business will be met. http://www.senter.nl/iopmensmachineinteractie

Informaat Main sponsor Sinds haar oprichting in 1986 heeft Informaat verschillende generaties informatiesystemen meegemaakt. Bij elke generatie is ons doel geweest om organisaties te helpen hun return on investment in mensen en technologie te maximaliseren door de user experience van informatiesystemen te verbeteren. Informaat heeft vakkundige professionals in dienst uit verschillende expertisegebieden: interface design, visual design, information design, content creation, education design en software engineering. Met hun gecombineerde kennis en ervaring kunnen zij uw applicatie van de best mogelijke user experience voorzien. Wij streven ernaar om gebruikers- en bedrijfsperspectieven in evenwicht te brengen. We onderkennen dat onze bijdrage moet passen in uw bestaande situatie en we nemen uw doelen en restricties serieus. Maar we geloven ook vast in wat we doen. We zijn er van overtuigd dat een betere user experience resulteert in beter gebruik van de applicatie, wat uiteindelijk de belangrijkste conditie is voor het rendement van IT investeringen.

Haagse Hogeschool Main sponsor

De HAAGSE HOGESCHOOL: HET PERSPECTIEF op HCI De Haagse Hogeschool is een moderne kennisinstelling voor kwalitatief hoogwaardig en innovatief hoger onderwijs, met als belangrijkste taak het opleiden van haar studenten tot gekwalificeerde en onafhankelijke professionals voor de maatschappij en de arbeidsmarkt. Kernbegrippen hierbij zijn talentontwikkeling, belevenis en binding. De Haagse Hogeschool heeft veel opleidingen en voorzieningen. Persoonlijke aandacht en goede begeleiding staan bij ons hoog in het vaandel. Vragen als: wat motiveert de student, hoe ontwikkelen we zijn talenten optimaal en hoe maken we het studeren voor hem een belevenis, leiden ons bij het inrichten van onze programma’s en bij de eisen die we stellen aan onderwijs, activiteiten en faciliteiten. De mening van studenten is belangrijk om onze onderwijsperformance te verbeteren. 14

De Haagse Hogeschool speelt actief in op maatschappelijke ontwikkelingen. Daarom is internationalisering structureel ingebed in elke opleiding. De Haagse Hogeschool voelt zich bijzonder verbonden met Den Haag en de regio. Dit uit zich door de samenwerkingsverbanden en intensieve contacten met andere onderwijsinstellingen, bedrijven en overheid. Het markante hogeschoolgebouw naast het NS-station Hollands Spoor is niet meer weg te denken uit het Haagse stadsbeeld. Ook in de regio is de Haagse Hogeschool een belangrijke partner. Als het de kwaliteit van ons onderwijs ten goede komt, benutten we alle mogelijkheden om samenwerking aan te gaan. Vandaar ook de fusie van de Haagse Hogeschool en de TH Rijswijk, en de samenwerkingsverbanden met de Hogeschool Leiden en met de TU Delft. In 2008 verhuizen we met een aantal techniek-opleidingen naar een nieuw pand op de Delftse TU-campus. De vestiging Academie voor ICT Zoetermeer staat bekend als een vooruitstrevende ICT-partner in het Zoetermeerse onderwijs en bedrijfsleven. Binnen de Haagse Hogeschool worden diverse opleidingen aangeboden die zich bevinden op het gebied van ‘Human Computer Interfaces’. Opleidingen als Communication & Multimedia Design, Vormgeving en ontwerp van Interactie en Human Technology richten zich ieder op hun eigen manier op diverse aspecten rondom ‘Human Computer Interfacing’. Voor de Haagse Hogeschool reden om graag als gastheer op te treden voor het jaarcongres 2005 van de SIGCHI.

Atos Origin Technical Automation Atos Origin is an international information technology (IT) services company. Its business is turning client Partner for the Olympic Games. Atos Origin’s Technical vision into results through the application of consulting, systems integration and managed operations. The company’s annual revenues are more than EUR 5 billion and it employs 50,000 people in 50 countries. Atos Origin is the Worldwide Information Technology Automation located in Utrecht and Veldhoven is focused on eight competencies. Two of these competencies - Graphical User Interfaces and Simulation Training and Visualization - are fully concentrated on the design and implementation of frontend applications for professional products. www.atosorigin.com

Noldus Information Technology Noldus Information Technology develops, markets and supports professional software and instrumentation for research on human or animal behavior. Our products enable the collection, analysis, management and presentation of behavioral, physiological and acoustical data. Scientists, engineers and practitioners use our products to study behavioral processes, automate measurements, improve the quality of their data, increase productivity, and make optimal use of human or animal resources. www.noldus.com

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Colofon SIGCHI.NL is de Nederlandse afdeling van ACM/SIGCHI; de Special Interest Group on Computer-Human Interaction van de internationaal opererende Association for Computing Machinery. De vereniging bestaat uit geïnteresseerden in de ontwikkeling, het gebruik en de evaluatie van interactie tussen mens en digitale hulpmiddelen en het wetenschappelijk onderzoek naar deze aspecten.

Deze conferentie werd georganiseerd in samenwerking met ACM Conferentieteam Evelien Kok Joy van Baren Tjeerd de Boer Vera Sjardijn

Concern Informatiemanagement Politie Elsevier User Intelligence Vrije Universiteit Amsterdam

Namens het bestuur Henk de Poot

Telematica Instituut

Chairs David Keyson Rene Collier Anton Nijholt

TU Delft Technische Universiteit Eindhoven Universiteit Twente

Haagse Hogeschool De conferentie is te gast bij de Haagse Hogeschool. SIGCHI.NL bedankt de medewerkers en studenten van harte voor hun inzet. Marcel van Vliet en Jan van Boxtel.

Vormgeving Grafico de Poost

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