rec ord noun plural noun: records

FIFASTRA Annual Report 2013

1

2

FIFASTRA Laporan Tahunan 2013

rec·ord noun plural noun: records 1. a thing constituting a piece of evidence about the past, esp. an account of an act or occurrence kept in writing or some other permanent form. 2.

the sum of the past achievements or actions of a person or organization; a person or thing’s previous conduct or performance.

cre·a·tive adjective 1. relating to or involving the imagination or original ideas, esp. in the production of an artistic work. “change unleashes people’s creative energy” noun informal noun: creative; plural noun: creatives 2. a person who is creative, typically in a professional context.


3

4


TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility 6

Tanggung Jawab Sosial dan Lingkungan Perusahaan

Corporate Social and Environment Responsibility

8 8 9 10 11 12 12 13 17

Dasar Kebijakan ESR FIF

FIF ESR Policy

Pelatihan ESR 2013

ESR Training 2013

Media Penyebaran Informasi ESR

ESR Information DIssemination Media

Asesmen AGC dan AFC

AGC and AFC Assessment

Asesmen AGC dan AFC FIFGROUP 2013

FIFGROUP AGC and AFC Assessment 2013

Rencana Pengembangan ESR 2014

ESR Development Plan 2014

Visi dan Misi ESR FIF

FIF ESR Vission and Mission

Tanggung Jawab Sosial Perusahaan

Corporate Social Responsibility

Tanggung Jawab Sosial terhadap Lingkungan

Corporate Social Responsibility towards Environment

25 28

Tanggung Jawab terhadap Pelanggan

Responsibility towards Customers

Perlindungan Karyawan dan Aspek Lingkungan, Kesehatan & Keselamatan Kerja (LK3)

Employees Protection And Occupational Environment, Health & Safety (EHS) Aspect

33

FIF Group Green Lifestyle

FIFGroup Green Lifestyle

TANGGUNG JAWAB SOSIAL PERUSAHAAN Corporate Social Responsibility

PT Federal International Finance mengedepankan pengelolaan bisnis yang bertanggungjawab baik secara etik maupun moral kepada seluruh pemegang saham dan pemangku kepentingan. FIF sepenuhnya menyadari bahwa perkembangan Perusahaan tidak dapat dipisahkan dari keberlanjutan aspek-aspek yang mengelilingi Perusahaan seperti lingkungan, masyarakat, pelanggan dan karyawan. PT Federal International Finance promotes responsible business management both etichally and morally to all shareholders and stakeholders. FIF is fully aware that Company's development can not be separated from several aspects sustainability that are surrounding the Company namely environment, society, customers and employees.

Tanggung Jawab Sosial dan Lingkungan Perusahaan

Corporate Social and Environment Responsibility

PT Federal International Finance (FIF) memandang

PT Federal International Finance (FIF) views Corporate

kegiatan Tanggung Jawab Sosial dan Lingkungan (ESR)

Social Responsibility and Environment (ESR) as

sebagai sebuah keharusan dan kebutuhan, dimana

compulsory and necessary, where becomes part of

menjadi bagian dari investasi perusahaan untuk

Company’s long-term investment. FIF is highly aware

jangka panjang. FIF sepenuhnya menyadari bahwa

that Company’s development can not be separated

perkembangan Perusahaan tidak dapat dipisahkan

from sustainability of several aspects surrounding the

dari keberlanjutan aspek-aspek yang mengelilingi

Company such as environment, community, customers

Perusahaan seperti lingkungan, masyarakat, pelanggan

and employees. Those factors encourage FIF to

dan karyawan. Faktor tersebut mendorong FIF untuk

establish operational management that is accompanied

menciptakan pengelolaan operasional yang diiringi oleh

by commitment to provide benefit to all aspects related

komitmen untuk memberikan manfaat kepada seluruh

with Company’s business and operational activities. The

aspek yang terkait dalam kegiatan bisnis dan operasional

commitment is realized through Environment, Health,

Perusahaan. Komitmen tersebut direalisasikan melalui

Safety (EHS) and Corporate Social Responsibility (CSR).

kegiatan Environment, Health, Safety (EHS) dan Corporate Social Responsibility (CSR). Kegiatan atau program ESR yang direalisasikan melalui

ESR program or activity which is carried through EHS

EHS merupakan realisasi dari komitmen FIF terhadap

is a realization of FIF’s commitment for internal aspect

aspek internal (Lingkungan, Kesehatan dan Keselamatan

(Occupational Health, Safety and Environment) consists

Kerja) yang terdiri dari 3 Pilar, yaitu Lingkungan

of 3 pillars of Environment, Health and Safety. The

(Environment), Kesehatan (Health) dan Keselamatan

implementation of EHS has complied with AGC (Astra

Kerja (Safety). Pelaksanaan EHS telah sesuai dengan

Green Company) assessment indicators as well as

pedoman penilaian AGC (Astra Green Company) dan

prevailing employment regulation.

peraturan perundang-undangan yang berlaku di bidang ketenagakerjaan.

6

Terhadap aspek eksternal, FIF melaksanakan kegiatan

For external aspect, FIF carries CSR program or activity

atau program CSR yang merupakan bentuk kontribusi

as a contribution for the surrounding community or

terhadap

other stakeholders who are related with business and

masyarakat


sekitar

serta

pemangku

operational activity of FIF. CSR Program is carried

dan operasional FIF. Program CSR dilaksanakan melalui

through 5 pillars such as Education, Income Generation

5 pilar, yaitu Pendidikan (Education), Pemberdayaan

Activity (IGA), Health Community, Environment and

Ekonomi (Income Generation Activity - IGA), Kesehatan

Community Relation. CSR activity implementation in

Masyarakat (Health Community), Lingkungan (Environ-

FIF has complied with AFC (Astra Friendly Company)

ment) dan Hubungan Masyarakat (Community Relation).

and other related regulations.

Tanggung Jawab Sosial Perusahaan - Company Social Responsibility

kepentingan lain yang terkait dengan kegiatan usaha

Pelaksanaan kegiatan CSR di FIF telah sesuai dengan pedoman penilaian AFC (Astra Friendly Company) serta ketentuan terkait lainnya. Pelaksanaan kegiatan tanggung jawab sosial FIF melalui

FIF

2 (dua) pilar tersebut dilaksanakan secara sistematis

through those 2 (two) pillars are performed in

sehingga seluruh program dapat terlaksana dengan

systematic procedure with clear duty and responsibility

pembagian tugas dan tanggung jawab yang jelas bagi

division for every executive organ. ESR and EHS

setiap organ pelaksana. Struktur organisasi ESR tidak

organization structure is not only established at Head

hanya di Kantor Pusat tetapi juga hingga ke tingkat

Office but also to Branch Office level. Through the

cabang. Melalui pembagian struktur organisasi tersebut,

organization structure division, FIF directs corporate

FIF mengarahkan kegiatan tanggung jawab sosial

social responsibilities that are directly engaged with the

perusahaan yang dapat secara langsung berhubungan

community, environment as well as other stakeholders.

dengan

ESR activities implementation organization structure at

masyarakat,

lingkungan

dan

pemangku

kepentingan lainnya. Struktur organisasi pelaksanaan

social

responsibility

activity

implementation

FIF is as follows:

kegiatan ESR di FIF, sebagai berikut:

President Director (Ececutive in Charge)

HC & GS Director (Director in Charge)

Corporate Security & EHSSR Dept. Head

Corp. EHS & Social Responsibility Sub. Dept. Head

Astra Green Company

Astra Friendly Company

Corp. Security Sub. Dept. Head

Social Responsibility

EHS


7


Dasar Kebijakan ESR FIF

FIF ESR Policy

Pelaksanaan kegiatan ESR FIF dilakukan secara

FIF ESR activity sustainable implementation complies

berkesinambungan sesuai dengan landasan-landasan

with applicable law and regulation principal, also

hukum dan peraturan yang berlaku, juga diiringi oleh visi

accompanied by FIF ESR vision and strategy based on 4

dan strategi ESR FIF berdasarkan 4 (empat) pilar utama.

(four) primary pillars. In its implementation, FIF also

Dalam proses implementasinya FIF memiliki beberapa

holds several foundations, as follows:

panduan utama, yaitu: a. UU No. 40 tahun 2007 tentang Perseroan terbatas

a. Law No. 40 of 2007 regarding Limited Company,

pasal 74 ayat 4;

Article 74 clause 4.

b. Peraturan Pemerintah No. 47 tahun 2012 tentang

b. Government Regulation No. 47 of 2012 regarding

Tanggung Jawab Sosial dan Lingkungan Perseroan

Corporate Social and Environmental Responsibility

Terbatas;

for Limited Company.

c. Catur Dharma Astra;

c. Catur Dharma Astra,

d. Standardisasi Astra Green Company (AGC) dan Astra

d. Astra Green Company (AGC) and Astra Friendly

Friendly Company (AFC);

Company (AFC) standardization

e. President Letter;

e. President Letter

f. EHS & CSR Corporate Policy;

f. EHS & CSR Corporate Policy

g. Sistem manajemen Astra Green Company dan Astra

g. Astra Green Company and Astra Friendly Company

Friendly Company;

Management System

h. Proses PDCA (Plan, Do, Check, Action).

h. PDCA (Plan, Do, Check, Action) Process

Pelatihan ESR 2013

ESR Training 2013

Sebagai bagian dari pelaksanaan kegiatan Tanggung

As part of sustainable corporate social responsibility

Jawab Sosial Perusahaan secara berkelanjutan, FIF

activity implementation, FIF periodically performs ESR

secara berkala melaksanakan pelatihan ESR yang dapat

training participated by employees at FIF Branch Office

diikuti oleh karyawan di kantor cabang FIF seluruh

nationwide. ESR training implementation throughout

Indonesia. Pelaksanaan pelatihan ESR selama tahun

2013 was participated by 138 branch offices with detail

2013 diikuti oleh 138 cabang dengan rincian sebagai

as follows:

berikut:

Pelatihan ESR 2013 ESR Training 2013 No

8

Tempat Training Training Place

Tanggal Date

Jumlah Cabang Branch

1

FIFGROUP Bandung 1

10 - 11 Juni

10

2

FIFGROUP Jambi

11 -12 April

6

3

FIFGROUP Palembang

11 -12 April

7

4

FIFGROUP Cilegon

13 - 14 Maret

7

5

FIFGROUP Makassar

13 - 17 Mei

3

6

FIFGROUP Medan

15 - 19 April

11


Tempat Training Training Place

No

Tanggal Date

Jumlah Cabang Branch

7

FIFGROUP Banda Aceh

18 - 19 Desember

8

FIFGROUP Karawang

20 - 21 Februari

12

9

FIFGROUP Surabaya

20 - 21 Juni

20

10

FIFGROUP Pontianak

23 - 24 Mei

6

11

FIFGROUP Banjarmasin

25 - 26 April

7

12

FIFGROUP Semarang

25 - 26 Maret

16

13

FIFGROUP Jakarta 2

6 - 7 Februari

7

14

FIFGROUP Denpasar

7 - 8 Maret

6

15

FIFGROUP Balikpapan

8 - 12 April

4

16

FIFGROUP Metro

8 - 9 April

7

17

FIFGROUP Mataram

8 - 9 Maret

5

4

Jumlah Total

138

Media Penyebaran Informasi ESR

ESR Information Dissemination Media

FIF menyediakan media informasi company profile FIF

FIF provides FIF Company profile media information and

dan sosialisasi kegiatan ESR FIF kepada pihak external

FIF ESR activity socialization for external parties

khususnya dalam kegiatan yang bersifat sinergi dengan

especially for the activities as synergy with ESR partners

mitra ESR

(social organization, education, public). Through the

umum).

(lembaga sosial, pendidikan, masyarakat

Melalui

media

informasi

tersebut,


Pelatihan ESR 2013 ESR Training 2013

FIF

information media, FIF is committed to provide

berkomitmen untuk menghadirkan informasi yang

appropriate information as part of implemented

memadai sebagai bagian dari pertanggungjawaban

Corporate Social Responsibility activities accountability.

kegiatan tanggung jawab sosial Perusahaan yang dilakukan. Media informasi kegiatan ESR FIF dilakukan melalui:

FIF ESR information media is carried through several media, as follows:

1. Laporan Tahunan;

1. Annual Report

2. Brosur;

2. Pamflet

3. Website;

3. Website

4. Media Internal (Mading);

4. Internal Media (Bulletin Board

5. Program Kegiatan ESR FIF.

5. FIF CSR Activity


9


Asesmen AGC dan AFC

AGC and AFC Assessment

Pelaksanaan ESR FIF dievaluasi secara berkala untuk

FIF ESR implementation is periodically assessed to

memastikan kualitas serta efisiensi bantuan yang

ensure quality and efficiency of donation provided under

diberikan dengan standardisasi Astra Green Company

Astra Green Company (AGC) standardization as a

(AGC) sebagai rujukan pelaksanaan tanggung jawab

reference of social responsibility implementation on

bidang lingkungan dan Astra Friendly Company (AFC)

environment aspect and Astra Friendly Company (AFC)

sebagai rujukan pelaksanaan tanggung jawab bidang

as guidance for social responsibility implementation on

sosial.

social aspect.

AGC terdiri dari empat pilar Green Strategy, Green Process,

AGC consists of four pillar, Green Strategy, Green

Green Product, dan Green Employee. Masing-masing pilar

Process, Green Product, and Green Employee. Each

menjadi payung bagi kebijakan, mekanisme, hasil akhir

pillar is placed as foundation for policy, mechanism with

berupa produk dan layanan, serta perilaku karyawan.

final result as products and services as well as employees’

Sementara, AFC mengedepankan tiga komponen utama,

attitude. While, AFC promotes three key factors, value,

yaitu value, mindset, dan behavior. Melalui AFC dan AGC,

mindset and behavior. Through AFC and AGC, every FIF

setiap cabang FIF setiap tahun menjalani penilaian atas

branch office conducts assessment towards its

kinerjanya di kedua bidang tersebut. AGC menerapkan

performance on those two aspects annually. AGC

tiga macam penilaian, yaitu self assessment, cross-

implements three assessments that are self-assessment

assessment yang merupakan penilaian antar cabang, dan

methods, cross-assessment as inter-branch assessment

corporate

and corporate assessment performed by Astra

assessment

yang

dilaksanakan

Astra

International.

International.

Selanjutnya, AFC menilai kinerja cabang berdasarkan

Hereinafter, AFC assessed branch office performance

Indikator Kinerja Utama bagi penerapan inisiatif-inisiatif

based on Key Performance Indicators related with social

tanggung jawab sosial. Hasil penilaian AGC adalah

responsibility

predikat Emas (tertinggi), Hijau, Biru, dan Merah

assessment result consists of Gold (Highest), Green, Blue

(terendah), sementara AFC memberlakukan predikat

and Red (Lowest), while AFC applies different predicates,

Bintang 5 (tertinggi), Bintang 4, Bintang 3, Bintang 2, dan

5 stars (highest), 4 stars, 3 stars, 2 stars and 1 star

Bintang 1 (terendah). Penilaian atau asesmen ESR FIF

(lowest). FIF ESR assessment is carried internally by AFC

dilaksanakan secara internal oleh AGC dan AFC FIF

and AFC of FIFGROUP. Detail of FIF ESR assessment in

GROUP. Rincian asesmen ESR FIF selama tahun 2013,

2013 is as follows:

initiatives

implementation.

sebagai berikut:

Rincian asesmen ESR FIF selama tahun 2013 Detail of FIF ESR assessment in 2013

10

Pencapaian AFC AFC Achievement

AFC

Pencapaian AGC AGC Achievement

AGC

Bintang 5 5 stars

4

Emas Gold

0

Bintang 4 4 stars

79

Hijau Green

54

Bintang 3 3 stars

3

Biru Blue

31

Bintang 2 2 stars

1

Merah Red

0

Bintang 1 1 stars

0

Hitam Black

0

Total

87

Total

85


AGC

4

Bintang 4/ 4 Stars

79

Bintang 3/ 3 Stars

3

Bintang 2/ 2 Stars

1

Bintang 1/ 1 Stars

0


Bintang 5/ 5 Stars

Jumlah Cabang AFC 2013 Number of AFC-certified branches 2013

Emas / Gold

AGC 2013

0

Hijau / Green

54

Biru / Blue

31

Merah / Red

0

Hitam / Black

0

Jumlah Cabang AGC 2013 Number of AFC-certified branches 2013

Asesmen AGC dan AFC FIFGROUP 2013

FIFGROUP AGC and AFC Assessment 2013

Asesmen Eksternal

External Assessment

Empat cabang terpilih dengan kriteria gedung milik &

Four branches were appointed with owned and

sesuai dengan jadwal pelaksanaan asesmen cabang,

standardized building that are Jakarta 2, Denpasar,

yaitu : Jakarta 2, Denpasar, Cilegon, Kudus. Asesmen

Cilegon, Kudus. External assessment carried on 4 (four)

Eksternal yang dilaksanakan terhadap 4 (empat) cabang

FIF branch office were conducted by ESR Astra

FIF tersebut dilaksanakan oleh ESR Astra International &

International & Joint Certification by SAI Global.

Joint Certification oleh SAI Global.

Hijau - Bintang 3 Green - 3 Stars

Hijau - Bintang 3 Green - 3 Stars

Biru- Bintang 4 Blue - 4 Stars

Biru- Bintang 4 Blue - 4 Stars

Cilegon

Jakarta 2

Kudus

Denpasar


11


Rencana Pengembangan ESR 2014

ESR Development Plan 2014

Kegiatan ESR FIF merupakan kegiatan yang disusun

FIF ESR activity is set of activity implemented in

secara

memperhatikan

sustainable manner by considering the realization both

realisasi baik saat ini maupun di masa yang akan datang.

berksinambungan

dengan

for present time or in next years coming. To ensure FIF

Guna memastikan keberlangsungan kegiatan ESR FIF,

ESR activity sustainability, the Company has formulated

Perusahaan telah merumuskan program kerja ESR

ESR working program for 2013 with certain efforts

tahun 2014 dengan upaya yang berfokus pada setiap

focused to each pillar, among others:

Pilar, yaitu: • Pilar Pendidikan

• Education Pillar

Pelatihan Guru, Teknik Sepeda Motor dan Beasiswa Bintang.

Teacher Training, Motorcycle Training and Bintang Scholarship.

• Pilar Pemberdayaan Ekonomi

• Economic Development Pillar

Program Pengusaha Inspiratif.

Inspiring Entrepreneurs Program.

• Pilar Kesehatan

• Health Pillar

Program 25.000 Pendonor Berhasil.

25,000 Success Donors Program.

• Pilar Lingkungan

• Environment Pillar

Program 2.500 Pohon Tertanam di Area Konservasi.

2,500 Planted Trees at Conservation Area Program.

• Pilar Hubungan Masyarakat

• Community Relation Pillar

Layanan Antar-Jemput Gratis untuk 5.000 orang.

Free Pick-up Service for 5,000 people.

Visi dan Misi ESR FIF

FIF ESR Vision and Mission

Pelaksanaan kegiatan CSR di FIF didasarkan pada visi

CSR activity implementation at FIF is based on FIF CSR

dan misi CSR FIF yaitu:

vision and mission, as follows:

Visi

Vision

Menjadikan masyarakat sejahtera yang mendukung

To establish wealthy society that encourages Company’s

kesinambungan dan perkembangan bisnis perusahaan.

business development and sustainability.

Misi

Mission

• Memperluas kesempatan pendidikan bagi generasi

• To expand education opportunity for future

penerus bangsa; • Menumbuhkan kesadaran akan keamanan kerja yang bertujuan pada peningkatan keselamatan bersama; • Membantu peningkatan kualitas hidup masyarakat dengan pemberdayaan ekonomi mandiri; • Berperan serta memperbaiki kualitas kesehatan

generation; • To foster occupational awareness and safety aiming to enhance collective safety; • To assist community living quality improvement through independent economy empowerment; • To participate in improving public health quality;

masyarakat; • Bersama-sama dengan masyarakat menciptakan lingkungan hidup yang sehat dan nyaman.

12

• Altogether with the community, to establish healthy and comfortable environment.

Tujuan

Objectives

• Menjaga keberlanjutan bisnis perusahaan dengan

• To preserve Company’s business sustainability by


menunjang

keterlibatan

kegiatan

stakeholders

tanggung

untuk

enhancing stakeholders’ involvement to support

sosial

corporate social responsibility activity;

jawab


meningkatkan perusahaan;

• Membangun image perusahaan hingga dicintai masyarakat.

• To establish corporate image to be admired by the society.

Tanggung Jawab Sosial Perusahaan

Corporate Social Responsibility

Program ESR FIF

ESR Program 2013

EDUCATION

HEALTH FIF PRO

FIF EDU

FIF HEALTH

CSR

FIF ACT

FIF GREEN

ENVIRONMENT

IGA

FIF melaksanakan kegiatan tanggung jawab sosial

FIF performed corporate social responsibility activity

perusahaan melalui partisipasi dalam program sinergi

through its participation on ESR synergy program with

kegiatan ESR bersama Astra International dalam

Astra International on Astra Green Lifestyle and Rumah

program Astra Green Lifestyle dan Rumah Pintar, Financial

Pintar program, Financial Service Astra on Blood

Service Astra dalam program Donor Darah, Astra Honda

Donation program, Astra Honda Motor on Motorcycle

Motor dalam program Teknik Sepeda Motor, PMI dalam

Engineering program, PMI on Blood Donation program,

program Donor Darah, Dinas Pendidikan dalam program

Education Agency on Teacher Training program,

Pelatihan Guru, Universitas dalam program FIFGROUP

Universities on FIFGROUP Goes to Campus program

Goes to Campus, dan banyak Yayasan/Lembaga Sosial

and several Social Foundations on social bus and other

dalam program bis sosial dan bantuan pendidikan/sarana

education/infrastructures/gorceries donation as well as

prasarana/sembako/dan lain-lain.

other program.


13


Pelatihan Guru Teacher Training

2011

3.914

Guru Teacher

2012

3.406

Guru Teacher

2013

6.384

Guru Teacher

Usaha Kecil & Dana Bergulir Small Enterprise and Revolving Fund

4

10

15

2011

2012

2013

Kelompok IGA IGA Groups



Donor Darah Blood Donation

2011

5.217

pendonor darah berhasil succes donors

Penghijauan Hutan Kota dan Konservasi

2012

7.305


2013

14.243


Qurban Qurban

City forest and Consevation

2013

2013

2.462 pohon di hutan kota secara nasional, universitas, dan sekolah trees in urban forests nationally, universities, and schools

14


2012

2011

13.600

kantong-package

8.805

kantong-package

> 400

kantong-package

In brief, FIF ESR activity implementation in 2013 is as

tahun 2013, meliputi:

follows: Tanggung Jawab Sosial Perusahaan - Company Social Responsibility

Secara singkat, pelaksanaan kegiatan ESR FIF selama

Pelaksanaan Kegiatan ESR FIF GROUP FIF ESR Activity Implementation in 2013 Jenis Kegiatan Type of Activity A

B

C

Kegiatan 2013 2013 Activity



FIF Pendidikan FIF Education 3.406 guru mendapatkan pelatihan 3,406 Teacher participated on the training

3.914 Guru 3.914 Teacher

Pelatihan Guru Teacher Training

6.384 guru dari 2.309 sekolah mendapatkan pelatihan 6,384 Teacher from 2,309 schools participated on the training

Beasiswa SD/ Elementary School Scholarship

381 Siswa 381 Students



Beasiswa SMP/ Junior High School Scholarship




Beasiswa SMU/ / High School Scholarship



5 Siswa 5 Students

Beasiswa Perguruan Tinggi/ UniversityScholarship

43 Mahasiswa 43 Students



Renovasi dan Perlengkapan Sekolah Rennovation and School Equipment

4.638 buku komik Safety Riding 4,638 Safety Riding comic books

Tebar Buku Tuai Ilmu > 3.000 buku Tebar Buku Tuai Ilmu > 3,000 books

FIF Pemberdayaan Ekonomi Masyarakat FIF Public Economy Empowerment Usaha Kecil & Dana Bergulir Small Enterprise and Revolving Fund

15 kelompok IGA 15 IGA Groups

10 kelompok IGA 10 IGA Groups

Program pemberdayaan ekonomi di cabang implementasi AFC 4 kelompok IGA Econonomic empowerment at AFC implementation branch 4 IGA Groups

Sharing Tips Sukses Pengusaha Enterpreneurship Succsess Tips Sharing

1.581 peserta memperoleh sharing mengenai mindset berwirausaha 1,581 participants participated in enterpreneurs mindset sharing session

4.743 peserta memperoleh sharing mengenai mindset berwirausaha 4,743 participants participated in enterpreneurs mindset sharing session

Program sharing komunitas pengusaha dengan tema “Mari Berbagi Ilmu” Enterpreneur sharing community program carying the theme “Lets Share Knowledge”

FIF Kesehatan Masyarakat FIF Public Health Posyandu

10 Posyandu binaan 10 Partner Posyandu



Donor Darah Blood Donation

14.243 pendonor darah berhasil 14,243 succes donors



Pelayanan Kesehatan Gratis Free Health Care

1.240 pasien terlayani 1,240 patients

1.500 pasien terlayani 1,500 patients

773 pasien terlayani 773 patients

Operasi Gratis Free Operation Treatment

10 Pasien Hernia 10 Hernia Patients

2 Pasien Colostomy 2 Colostomy Patients

2 Pasien Colostomy 2 Colostomy Patients

10.709 orang terlayani 10,709 people served

Donasi Mobil Tim Medis Medical Team Car Donation

Melayani > 5.000 orang Serving > 5,000 people


Mobil Tim Medis Medical Team Car Mobil Layanan Peduli Kemanusiaan Humanity Service Car



15


Pelaksanaan Kegiatan ESR FIF GROUP FIF ESR Activity Implementation in 2013 Jenis Kegiatan Type of Activity D

E



Penghijauan Hutan Kota dan Konservasi City forest and Consevation

2.462 pohon di hutan kota secara nasional, universitas, dan sekolah 2,462 trees in urban forests nationally, universities, and schools

48.380 pohon, di TN. G. Halimun, Tn. Gede Pangrango, Hutan Wanagama, Gunung Kidul, dan hutan kota secara nasional 48 380 trees, in Mount Halimun National Forest, Gede Pangrango National Forest, Wanagama, Gunung Kidul, and national urban forest

2.000 pohon, program konservasi terumbu karang dan tukik 2,000 trees, coral reef conservation program and hatchlings

Program Cleaner Production Cleaner Production Program

Program Freon Matrix di Area DIY Freon Matrix Program in Yogyakarta

Program reduce, reuse dan recycle Reduce, reuse and recycle Program

Program reduce, reuse dan recycle Reduce, reuse and recycle Program

FIF Lingkungan Hidup FIF Environment

FIF Hubungan Masyarakat FIF Public Relation Sumbangan Lingkungan Environment Donation

80 Panti asuhan 80 Orphanage

77 Panti asuhan 77 Orphanage

> 75 Sponsorship > 75 Sponsorships

Amal untuk Rumah Ibadah Religious Facility Donation

> 40 rumah ibadah > 40 Religious Facilities



Khitanan Massal Mass Circumcision

605 anak 605 children



Qurban Qurban

13.600 kantong dari 260 kambing dan 2 sapi 13,600 package from 260 goats and 2 cows

8.805 kantong dari 163 kambing dan 43 sapi di 83 cabang 8,805 package from 163 goats and 43 cows in 83 branch.

> 400 kantong > 400 package

Program Difable Mandiri Difable Mandiri Program

Program bekerja di perusahaan untuk para difable Working opportunity in the Company for difable



Mobil Sosial dan Bis Sosial Social Car and Social bus

10.956 orang terlayani dari 93 lembaga sosial 10,956 people from 93 social organizations served

4.532 orang terlayani, dari 87 lembaga sosial 4,532 people from 87 social organizations served

Melayani >4.554 orang dari 81 lembaga sosial Serving > 4,554 people from 81 social organizations

Mobil Layanan Masjid

16



Melayani 14 Masjid, 679 orang Serving 14 Mosque, 679 people

ESR Fund Management 2013

Anggaran yang dialokasikan untuk merealisasikan

Budget allocated to realize FIF ESR activity throughout

kegiatan ESR FIF selama tahun 2013 mencapai

2013 reached to Rp5,022,134,704, with detail as

Rp5.022.134.704, dengan rincian sebagai berikut:

follows:

(dalam rupiah)


Pengelolaan Dana ESR 2013

(dalam rupiah)

Pengelolaan Dana ESR 2013 ESR Fund Management 2013 Focus

Pendidikan

Actual CSR 2013

Actual Ta’zir FIF Syariah 2013

1.706.661.733

Total

Focus

1.706.661.733

Education

Pemberdayaan Ekonomi

253.767.835

98.000.000

351.767.835

Economy

Kesehatan Masyarakat

860.644.445

10.000.000

870.644.445

Public Health

Lingkungan Hidup

49.695.200

129.752.000

1.179.447.200

Environment

Hubungan Masyarakat

13.613.491

913.613.491

Public Relation

5.022.134.704

Total

Jumlah

3.784.383.704

1.237.752.000

Secara terperinci, kegiatan ESR FIF selama tahun 2013

Comprehensively, FIF ESR in 2013 based on scope of

sesuai dengan lingkup kegiatan dibagi ke dalam kegiatan

activity is divided into Corporate Social Responsibility

Tanggung Jawab Sosial terhadap lingkungan, kegiatan

on

pelibatan dan pengembangan masyarakat serta kegiatan

development and Corproate Social Responsibility

Tanggung Jawab Sosial terhadap Pelanggan. Rincian

towards the customers. Detail of those activities are as

kegiatan-kegiatan tersebut, sebagai berikut:

follows:

Tanggung Jawab Sosial Terhadap Lingkungan

Corporate Social Responsibility towards Environment

Kegiatan Tanggung Jawab Sosial terhadap lingkungan

Corporate

didasarkan pada kesadaran FIF untuk berpartisipasi

environment is based on FIF awareness to participate on

dalam upaya pelestarian lingkungan sebagai salah satu

environment preservation initiative as one aspect

aspek yang terkait kegiatan operasional sehari-hari

related with Compan’s daily operational activity. Social

Perseroan. Pelaksanaan kegiatan tanggung jawab sosial

responsibility activity implementation towards the

terhadap lingkungan didasarkan pada Pilar ESR dalam

environment is based on ESR Pillar on Environment

aspek Lingkungan Hidup.

aspect.

Pada tahun 2013, pelaksanaan kegiatan tanggung jawab

In 2013, corporate social responsibility activity

sosial terhadap lingkungan diselenggarakan melalui

implementation was performed through tree planting

kegiatan tanam pohon di hutan kota atau area

activity at city forest or conservation area, environment

konservasi, kerja bakti lingkungan, bantuan tempat

community service, waste bin donation. Related with

sampah. Terkait kegiatan tersebut, FIF telah menanam

those activities, FIF has planted 2,462 trees at 10

Environment,

Social

community

involvement

Responsibility

towards

and

the


17


2.462 pohon di 10 lokasi kegiatan (Kantor Pusat, Cilegon,

activities location (Head Office, Cilegon, Jakarta 2,

Jakarta 2, Jakarta 3, Rangkasbitung, Distric Bandung,

Jakarta 3, Rangkasbitung, Bandung Distric, Kudus,

Kudus, Mempawah, Singkawang, Luwuk).

Mempawah, Singkawang, Luwuk).

Dampak Keuangan

Financial Impact

Anggaran yang dialokasikan untuk merealisasikan

Budget

kegiatan tanggung jawab sosial terhadap lingkungan

responsibility activity on environmental aspect in 2013

pada tahun 2013 mencapai Rp1.179.447.200.

amounted to Rp1,179,447,200.

Pelibatan dan Pengembangan Masyarakat

Community Involvement and Development

Salah satu kegiatan FIF yang ditujukan untuk memenuhi

One of FIF activity is aimed to comply with corporate

apek pertanggungjawaban sosial Perusahaan terhadap

social responsibility aspect on community involvement

pelibatan dan pengembangan masyarakat dilaksanakan

and development that is carried through Teacher

melalui kegiatan Pelatihan Guru, Beasiswa, dan kegiatan

Training, Scholarship and FIF Goes to Campus program.

allocated

to

perform

corporate

social

FIF Goes to Campus.

Pilar Pendidikan

Education Pillar

• Kegiatan Pelatihan Guru

• Teacher Training Activity

Pelaksanaan kegiatan pelatihan guru pada tahun 2013 melibatkan hingga 6.384 guru di 2.309

to 6,384 teachers from 2,309 schools, organized at

sekolah, dilaksanakan di 19 kota/cabang.

19 cities/branches.

• Program Beasiswa FIF

menyelenggarakan

• Scholarship Program program

beasiswa

FIF provides education scholarship program to

pendidikan kepada siswa yang dianggap berprestasi

excellent students through internal and external

melalui program beasiswa internal dan eksternal.

scholarship program. FIF internal scholarship

Pelaksanaan program beasiswa internal FIF selama

program

tahun 2013 diberikan kepada 245 anak dan program

provided to 245 students and external scholarship

beasiswa eksternal diberikan kepada 315 anak.

program was provided to 315 children.

• FIF Goes to Campus

18

Teacher training activity in 2013 participated by up

implementation throughout 2013 was

• FIF Goes to Campus

Sebagai bagian dari komitmen untuk mengembang-

As part of the commitment on community

kan masyarakat dari aspek pendidikan, FIF menye-

development from education aspect, FIF implements

lenggarakan kegiatan FIF Goes to Campus di beberapa

FIF Goes to Campus activity in several universities.

kampus. Melalui kegiatan FIF Goes to Campus, FIF

Through FIF Goes to Campus activity, FIF also

juga memberikan beasiswa serta mengadakan

provides

kesempatan rekrutmen langsung untuk mahasiswa

recruitment

universitas yang bersangkutan, diantaranya:

Universities, namely:

1. Universitas Panca Sakti Tegal

1. Universitas Panca Sakti Tegal

Bantuan beasiswa senilai Rp25.000.000 serta

scholarship for

the

and

performed

students

on

direct

respective

Scholarship support amounted to Rp25.000.000

mengadakan rekrutmen bagi para mahasiswa

and recruitment for Universitas Panca Sakti,

Universitas Panca Sakti, Tegal.

Tegal students.



Bantuan Beasiswa “FIF Peduli Pendidikan” Universitas Pancasakti, Tegal “FIF Peduli Pendidikan” Scholarship Donation for Universitas Pancasakti, Tegal

2. Universitas Padjajaran, Bandung. Bantuan

beasiswa

berupa

laptop

2. Universitas Padjajaran, Bandung senilai

Rp28.000.000 serta rekrutmen mahasiswa

Rp28.000.000 and students recruitment to

sebagai karyawan FIF.

Selain program tersebut, FIF juga melaksanakan

Scholarship support in form of laptop valued of become FIF employees.

Besides the donation and scholarship program,

kegiatan tanam 100 pohon di lingkungan kampus

FIF also implemented 100 trees planting in

Universitas Padjajaran, Bandung.

Universitas Padjajaran circumstances, Bandung.

3. Universitas Sahid

3. Universitas Sahid

Partisipasi FIF dalam acara ulang tahun (Dies

FIF’s

participation

on

Universitas

Sahid

Natalis) Universitas Sahid. Kontribusi FIF dalam

anniversary (Dies Natalis). FIF’s contribution on

kegiatan tersebut berupa penyelenggaraan

the activity is realized through blood donation,

kegiatan donor darah, pengobatan gratis,

free medical treatment, groceries package, free

pembagian bantuan sembako murah, pembukaan

mobile phone service outlet and motorcycle

gerai service hp gratis serta penyelenggaraan

exhibition activities.

pameran motor. 4. Universitas Bina Sarana Informatika

4. Universitas Bina Sarana Informatika

FIF berpartisipasi dalam memberikan materi

FIF participated in providing general lecture

kuliah umum kepada mahasiswa BSI serta

material to BSI students and scholarship valued

program beasiswa senilai Rp25.000.000. FIF

of Rp25.000.000. FIF also performed sutdents


19


Bantuan Pelatihan Guru SMK, Jayapura Teacher Training Donation for Vocational School, Jayapura

juga menyelenggarakan rekrutmen mahasiswa

recruitment to cater BSI students potential to

untuk

join with FIF.

menjaring

potensi

mahasiswa

BSI

bergabung dengan FIF.

20

5. Program FIF Credit Analysis

5. FIF Credit Analysis Program

FIF juga menyelenggarakan program FIF Credit

FIF also performed FIF Credit Analysis program

Analysis di Sekolah Menengah Kejuruan (SMK)

at vocational schools covering 24 vocational

mencakup 24 SMK di 23 kota dalam bentuk

schools in 23 cities in form of credity analysis

program pengajaran analisa kredit bagi siswa

learning program for vocational school students

SMK oleh karyawan FIF.

from FIF employees.

Pilar Pemberdayaan Ekonomi Masyarakat

Community Economy Empowerment Pillar

FIFGroup bersama KOPALUNDIP Peduli

FIFGROUP with KOPALUNDIP Peduli

Pada akhir tahun 2013, FIF melaksanakan kegiatan

At the end of 2013, FIF implements Corporate Social

Tanggung Jawab Sosial Perusahaan melalui kegiatan

Responsibility program through synergy with Undip

bersama dengan Koperasi Alumni Undip (Kopalundip)

Alumni Cooperatives (Koperasi Alumni Undip -

mengadakan kegiatan sosial yaitu penyaluran dana

Kopalundip) in social activity that was disbursing SME

untuk pemberdayaan UMKM khususnya di Desa

empowerment fund support especially at Ngampin

Ngampin Kota Ambarawa Kabupaten Semarang.

Village, Ambarawa City, Semarang Regent.



Bantuan Pelatihan Servis Motor Motorcycle Service Training Assistance

Pada tahap pertama yang dimulai pada tanggal 3 Januari

On the first phase started on January 3rd, 2013, the

2013 lalu, kegiatan tersebut telah menyalurkan dana

activity has disbursed fund to 50 SME amounted to

kepada 50 UMKM sebesar Rp 50 juta dan hingga saat ini

Rp50 million and currently growing to 88 SME. For the

terus berkembang menjadi 88 UMKM. Untuk tahap

second phase, FIFGROUP’s management redisbrused

kedua ini manajemen FIFGROUP kembali menggulirkan

donation for SME amounted to Rp50 million and 1 unit

bantuan bagi UMKM sebesar Rp 50 juta serta satu unit

Honda motorcycle that will be used as SME coordinator

motor Honda sebagai sarana operasional koordinator

operational vehicle and fund support amounted to

UMKM dan bantuan dana sebesar Rp5.000.000 untuk

Rp5.000.000 for TPA renovation.

pengembangan Taman Pendidikan Al-Quran (TPA). Pemberdayaan Ekonomi

Entrepreneurs Training

FIF melaksanakan kegiatan pemberdayaan ekonomi

FIF performs economy development activity to improve

guna meningkatkan kapasitas masyarakat sebagai

public capacity as benefit recipient in performing

penerima manfaat dalam melakukan aktivitas ekonomi

economic activity both individually and organizationally

secara individu maupun organisasi menuju kemandirian.

through independency. The activity is performed

Kegiatan tersebut dilaksanakan melalui pelatihan

through entrepreneurship training reaching to 1,581

wirausaha mencapai 1.581 peserta dengan tujuan untuk

participants aiming to observe entrepreneurs potential

menggali potensi dan melahirkan wirausahawan baru

and produce new entrepreneurs as well as internalize

serta menanamkan etos kemandirian kepada peserta

independency ethics to the training participants.

pelatihan.


21


Bantuan alat usaha di 5 (lima) kota besar Indonesia Productive Tools Donation in 5 (five) major cities in Indonesia

Karang Taruna Binaan

Partner Karang Taruna

Perwujudan komitmen pelibatan dan pengembangan

Community

masyarakat juga dilaksanakan melalui kegiatan Karang

commitment realization is also perfomed through

Taruna Binaan. Kegiatan tersebut berfokus pada

Partner Karang Taruna activity. The activity is focused

pemberdayaan generasi muda melalui Karang Taruna

on youth development through Karang Taruna to

untuk mengembangkan diri melalui bantuan kegiatan

develop their self through business support donation.

usaha. Realisasi kegiatan Karang Taruna Binaan selama

Partner Karang Taruna activity realization throughout

tahun 2013, antara lain:

2013, as follows:

• Karang Taruna Kelurahan Jati Padang

• Jati Padang District Karang Taruna

Pemberian pelatihan LP2KT senilai Rp15.000.000

and

• Setiabudi District Karang Taruna

Pemberian bantuan untuk Rumah Makan Kedai

Donation for Kedai Setiabudi Restaurant amounted to Rp10.000.000

• Karang Taruna Guntur

• Guntur Karang Taruna

Pemberian bantuan untuk kedai Guntur senilai

Donation

Rp15.000.000.


development

LP2KT training facility valued Rp15.000.000

• Karang Taruna Kecamatan Setiabudi Setiabudi senilai Rp10.000.000.

22

involvement

for

Rp10.000.000

Kedai

Guntur

amounted

to


Bantuan modal usaha penanaman brokoli, Bandung Broccoli planting business capital assistance, Bandung

• Karang Taruna Cilandak

• Cilandak Karang Taruna

Donation for motorcycle steam wash valued

Pemberian bantuan untuk cuci steam motor senilai Rp10.000.000.

Rp10.000.000.

Pilar Kesehatan Masyarakat

Public Health Pillar

Kegiatan Layanan Kesehatan

Health Service Activity

Sebagai bagian dari komitmen kepada masyarakat, FIF

As part of commitment to the society, FIF periodically

secara rutin menyelenggarakan kegiatan terkait layanan

implements several activities related with public health

kesehatan kepada masyarakat. Selama tahun 2013,

service. Throughout 2013, public service activity

pelaksanaan kegiatan layanan kesehatan selama tahun

implementation in 2013, as follows:

2013, sebagai berikut: • Kegiatan donor darah rutin mencakup 137 cabang dan sinergi (rutin).

• Periodic blood donation activity covering 137 branches and synergy (periodic)

• Menyediakan kerja sama gerai donor darah PMI

• Partnership for PMI Blood Donation outlet in several

di beberapa lokasi pusat perbelanjaan misalnya

shopping centers namely Senayan City, Pusat Grosir


23


Kegiatan donor darah rutin mencakup 137 cabang dan sinergi (rutin) Periodic blood donation activity covering 137 branches and synergy (regular)

Senayan City, Pusat Grosir Tanah Abang dan

Tanah Abang and Metropilitan Mall Bekasi.

Metropolitan Mall Bekasi. • Layanan kesehatan gratis dengan total pasien mencapai 1240 orang.

1240 patients.

• Operasi hernia gratis mencapai 10 pasien.

• Free hernia operation for 10 patients.

• Pendirian 10 posyandu.

• 10 posyandu development.

• Kegiatan Khitanan massal gratis untuk 605 anak.

• Free mass circumcision for 605 children.

Pilar Hubungan Masyarakat

Public Relation Pillar

Bis Sosial

Social bus

FIF memberikan bantuan transportasi bagi lembaga

FIF provides transporation support for social institution

sosial yang membutuhkan dengan kriteria kegiatan

with certain social, education, health & religious

sosial, pendidikan, kesehatan & keagamaan serta

activities criteria as well as to support office operational

menunjang kegiatan operasional kantor. Hingga tahun

activity. As of 2013, FIF Social Bus has served 10,956

2013, Bis Sosial FIF telah melayani 10.956 penumpang

pessengers from 360 institutions & internal party.

dari 360 lembaga & internal.

24

• Free medical treatment with total patient reached to



Salah satu kegiatan terkait Tanggungjawab Sosial Perusahaan di bidang hubungan masyarakat One of Corporate Social Responsibility in Community Relation aspect

Selain pengadaan Bis Sosial tersebut, FIF juga

Besides Social bus procurement, FIF also distributed

menyalurkan

emergency response donation, Qurban donation and

bantuan

tanggap

darurat

bencana,

bantuan Qurban, bantuan untuk panti asuhan.

orphanage donation.

Tanggung Jawab Terhadap Pelanggan

Responsibility towards the Customers

Sebagai perusahaan penyedia layanan pembiayaan, FIF

As financing service provider Company, FIF operates

menyelenggarakan kegiatan bisnis yang menempatkan

business activity that places the customers as primary

pelanggan sebagai faktor utama. FIF sepenuhnya

factor. FIF is compeletely aware that sustainable

menyadari bahwa bisnis yang berkelanjutan salah

business will be realized namely through Company’s

satunya dapat tercapai melalui dedikasi dan upaya

dedication and effort to deliver best added-value service

Perseroan untuk menghadirkan pelayanan terbaik yang

to the customers. Besides service improvement, FIF is

bernilai tambah kepada seluruh pelanggan. Selain

also continuously committed to establish harmonious

peningkatan kualitas layanan, FIF juga senantiasa

relationship with the customers.

berupaya untuk mewujudkan hubungan yang harmonis dengan para pelanggan.


25


Perwujudan

komitmen

FIF

untuk

membangun

FIF’s commitment realization to establish harmonious

hubungan yang harmonis dan berkelanjutan dengan

and sustainable relationship with all customers is

seluruh pelanggan dilaksanakan melalui metode

implemented through Trampil method as FIF service

TRAMPIL sebagai standar pelayanan yang FIF terapkan

standard to respond customers’ complaints. Trampil

untuk menanggapi keluhan konsumen. Metode Trampil

method is implemented on several activities related with

diterapkan dalam seluruh kegiatan yang berhubungan

the customers both carried through direct call via

dengan pelanggan baik saat melakukan kontak via

telephone number or direct visit to the customers.

telepon ataupun kunjungan langsung ke pelanggan.

26

T

Tenangkan diri Calm down

R

Redakan dengan maaf Relieve the apology

A

Ajukan pertanyaan dan empati Propose question and empathy

M

Memberikan alternatif solusi Provide alternative solution

P

Pastikan dengan mengkonfirmasi Ensure by confirming

I

Ingat salam penutup Remember to give closing greetings

L

Lakukan evaluasi Performs evaluation

Selain pendekatan layanan pelanggan melalui metode

Besides customer service approach through Trampil

Trampil, FIF juga menyediakan berbagai saluran dan

method, FIF also provides several communication media

media komunikasi yang dapat diakses oleh para

and channels that may be accessed by the customers in

pelanggan dalam menyampaikan keluhan, saran ataupun

delivering compalints, suggestions or inquiries related

permintaan terkait produk dan jasa FIF.

with FIF products and services.


Customers communication center or channel provided

yang disediakan oleh FIF antara lain melalui:

by FIF are namely through:

• Kotak saran yang ditempatkan di lokasi Kantor

• Suggestion box located at FIF Branch Office


Sarana komunikasi atau Pusat Pengaduan Konsumen

Cabang FIF; • Grup Facebook “FIFCLUB”;

• “FIFCLUB” Facebook Group

• Layanan Pelanggan melalui situs Perseroan dengan

• Customers Service through website at:

alamat: http://www.fifgroup.co.id/contactus

http://www.fifgroup.co.id/contactus

• Pusat Layanan Pelanggan melalui telepon di nomor

• Customers call center through number 021

021 7698899.

7698899.

Untuk memastikan proses tindak lanjut keluhan ataupun

To ensure complaints or suggestion follow-up process

masukan yang diterima dari pelanggan, FIF telah memiliki

received from the

mekanisme proses tindak lanjut keluhan pelanggan,

customers complaints follow-up mechanism, as follows:

customers, FIF has established

sebagai berikut:

Pelanggan menyampaikan keluhan melalui telepon, email atau website

Proses penyelesaian pengaduan pelanggan oleh cabang, maksimal 1 x 24 jam

Customers deliver complaints through email or website

Complaint settlement process by Branch Office maximum within 1 x 24 hours Cabang membuat laporan ke Kantor Pusat Branch Offices delivered report to the Head Office

Pelanggan menyampaikan keluhan melalui Group facebook

Proses penyelesaian pengaduan pelanggan oleh cabang, maksimal 2x 24 jam

Customers deliver complaints through Facebook Group

Complaint settlement process by Branch Office maximum within 2 x 24 hours

Penyampaian tindak lanjut keluhan pelanggan oleh Cabang

Kantor Pusat akan memberikan tindak lanjut terkait solusi keluhan pelanggan

Complaints Follow Up deliver conducted by Branch Office

Head Office will provide solution related with customers complaints


27


Simulasi evakuasi korban pada pelatihan tanggap bencana di Cabang Tabanan Victim evacuation simulation at emergency response training in Tabanan Branch

Perlindungan Karyawan dan Aspek Lingkungan, Kesehatan & Keselamatan Kerja (LK3)

Employees Protection And Occupational Environment, Health & Safety (EHS) Aspect

Karyawan sebagai bagian dari stakeholder FIF, dilibatkan

Employees as part of FIF’s stakeholders is involved on

dalam banyak kegiatan LK3 yang diimplementasikan,

various EHS activites that are implemented, both as

sebagai pelaku ataupun subyek. Realisasi komitmen

player or subject. Company’s commitment realization

perusahaan terhadap karyawan dilaksanakan melalui

towards the employees is realized through Occupational

aspek Lingkungan, Kesehatan dan Keselamatan Kerja

Environment, Health and Safety (EHS) aspect. EHS

(LK3). Kebijakan LK3 yang diterapkan FIF mengacu pada

policy implemented by FIF refers to Astra Green

standar Astra Green Company (AGC) serta berbagai

Company (AGC) standard as well as several EHS

panduan pelaksanaan LK3, antara lain:

implementation guidelines, namely:

• Buku Green Company (Pedoman LK3)

• Green Company (EHS Manual) Book

• ISO 19011:2002 (Pedoman Penilaian LK3)

• ISO 19011:2002 (EHS Assessment Manual)

• Buku Standar Fasilitas LK3

• EHS Standard Facility Book

• SOP Instruksi Kerja

• Working Instruction SOP

• Standarisasi Umum

• General SOP

• Formulir Kerja (Panduan pelaksanaan LK3 di cabang).

• Working Form (EHS implementation manual at Branch Office)

28


berdasarkan

panduan-panduan

tersebut,

Besides

previously

mentioned

guidelines,

EHS

pelaksanaan LK3 di FIF juga didasarkan pada integrasi

implementation at FIF is also referring to FIF Nyaman,

konsep FIF Nyaman, FIF Selamat dan FIF Sehat. FIF

FIF Selamat and FIF Sehat concept integration. FIF

Nyaman mewakili konsep kegiatan LK3 bertema

Nyaman represents EHS activity concept carrying the

pengelolaan lingkungan, ketaatan peraturan, serta

theme of environmental management, regulation

efisiensi biaya dan energi. FIF Selamat mewakili kegiatan

compliance as well as cost and energy efficiency. FIF

yang terkait dengan keselamatan kerja karyawan, dan

Selamat represents activity related with employees

FIF Sehat mewakili kegiatan terkait kesehatan kerja

occupational safety, and FIF Sehat represents activities

karyawan. Kompetensi terkait LK3 pun senantiasa

related with employees occupational health. EHS related

ditingkatkan.

competency will also be enhanced continuously.

Secara keseluruhan, ketiga konsep FIF Nyaman, FIF

Generally, three concept of FIF Nyaman, FIF Selamat

Selamat dan FIF Sehat tersebut diintegrasikan dalam

and FIF Sehat are integrated on several activities that

kegiatan-kegiatan yang berdampak langsung terhadap

provides direct impact towards those three concepts

ketiga konsep tersebut di mana Interaksi antara konsep

where The interaction between EHS implementation

pelaksanaan LK3 di FIF, sebagai berikut:

concept at FIF, as follows:

nt me on

h

En vir

alt

He

FIF Nyaman


Selain

EHS FIF Sehat

FIF Selamat

Safety

Program utama yang dilakukan terkait pelaksanaan LK3

Key

di lingkungan FIF, yaitu:

implementation at FIF, as follows:

Lingkungan Kerja (FIF Nyaman)

Occupational Environment (FIF Nyaman)-5

a. Progam produksi bersih

a. Cleaner production program

Penggunaan freon hemat daya listrik pada AC di

program

performed

related

with

EHS

Low electricity power Freon utilization for AC in

cabang atau area tertentu secara prioritas. Dengan

several branch offices or area as priority. By using the

penggunaan freon tersebut pada AC di cabang, yang

Freon on AC utilization at Branch Office, with largest

memiliki

electricity power compared with other electrical

daya

listrik

terbesar

dibandingkan


29


Penyuluhan Kesehatan dan Penyakit Menular, FIF Group Bengkulu Health and Transmitted Desease Counseling, FIF Group Bengkulu

peralatan listrik lainnya, daya listrik di cabang bisa

appliances, electricity power consumption at branch

turun sekitar 30% - 40%. Hal ini berdampak pada

can be reduced to 30% - 40%. This will affect on

penurunan biaya listrik per bulan dan per tahunnya

monthly and annually electricity cost reduction

dengan signifikan.

significantly.

Untuk mendukung kegiatan penghematan energi,

To support energy efficiency activity, FIF also carries energy efficiency competition among Branch Office.

FIF melaksanakan lomba penghematan energi antar Kantor Cabang. b. Program 3R (reuse, reduce, recyle) FIF melaksanakan program 3R (reduce, reuse dan

b. 3R (reuse, reduce, recycle) program

FIF conducts 3R program (reduce, reuse, recycle)

recycle) melalui kegiatan:

throughout:

• Penghematan penggunaan energi listrik dengan

• Electricity efficiency using timer tools.

penggunaan timer. • Penggunaan kertas bolak-balik untuk keperluan

• Two-sided paper usage for printing and used-

cetak serta penggunaan amplop bekas layak

envelope usage to send document to Branch

pakai untuk mengirimkan dokumen antar Kantor

Offices.

Cabang. • Pemanfaatan kembali kertas bekas untuk digunakan sebagai material buku catatan.

30


• Recycling used-paper to be used as notebook.

Occupational health (FIF Sehat)

a. Health Workshop/Seminar

a. Health Workshop/Seminar

Sebagai bagian dari program LK3, FIF melaksanakan

As part of EHS program, FIF implements investigation

investigasi dari penyakit yang diderita karyawan

towards several desease suffered by employees

berdasarkan data klaim kesehatan karyawan.

based on employees health claim record. The activity

Kegiatan

meningkatkan

is aimed to improve employees health awareness,

kesadaran kesehatan karyawan, menyusun program

prepare health counseling program and improve FIF

penyuluhan kesehatan serta meningkatkan kualitas

HR quality in sustainable manner.

ini

bertujuan

untuk


Kesehatan Kerja (FIF Sehat)

SDM FIF secara berkesinambungan.

Untuk mendukung kegiatan tersebut, selama tahun

To support respective activity, throughout 2013, FIF

2013, FIF mengadakan penyuluhan kesehatan di 3

conducted health counseling at 3 branches, that

cabang, yaitu:

were:

• Penyuluhan Kesehatan Penyakit Malaria dan

• Malaria and DBD Desease Counselling, Benkulu

DBD Cabang Bengkulu

Branch.

• Penyuluhan Kesehatan Penyakit Hepatitis dan Thypus Cabang Bandar Jaya • Penyuluhan

Kesehatan

• Hepatitis and Thypus Desease Counselling, Bandar Jaya Branch.

Penyakit

Hepatitis

• Hepatitis Desease Counselling, Solo Branch

cabang Solo b. Health Book

b. Health Book

c. Health Awareness

c. Health Awareness

Keselamatan Kerja (FIF Selamat)

Occupational Safety (FIF Selamat)

a. Emergency Drill Simulation;

a. Emergency Drill Simulation;

b. Fulfillment of Emergency Equipment (esp. APAR);

b. Fulfillment of Emergency Equipment (esp. APAR);

c. Safety Riding;

c. Safety Riding;

• Kegiatan

Keselamatan

• Safety Riding National Inspection Event, The

Berkendara, Kegiatan ini dilaksanakan secara

Inspeksi

Nasional

event was implemented simultaneously in

serentak dalam tingkat nasional tanggal 15 Juni

national level on June 15th, 2013 to reduce

2013 untuk mengurangi tingkat kecelakaan kerja.

occupational accident rate.

• Penyelenggaraan Zero Accident Award.

• Zero Accident Award.

FIF terus berupaya untuk meningkatkan kualitas

FIF is continuously committed to enhance occupational

keselamatan kerja dengan upaya untuk menurunkan

safety quality with several efforts to reduce occupational

tingkat kecelakaan kerja. Selama tahun 2013, FIF berhasil

accident rate. Throughout 2013, FIF succeeded in

menurunkan tingkat kecelakaan kerja mencapai 19%

reducing occupational rate to 19% for field officer and

untuk pekerja lapangan dan 4.2% untuk pekerja di Kantor.

4.2% for office emploees.

Atas perwujudan kegiatan ESR secara konsisten

For consistent ESR activity implementation, various

tersebut, sejumlah aktivitas telah berhasil direalisasikan

activities had been successfully realized throughout

selama tahun 2013. Salah satu bentuk pengakuan

2013. One of the acknowledgement for FIF ESR activity

terhadap pelaksanaan kegiatan ESR FIF adalah dengan

is Zero Accident Award 2013 from East Java Provinvial


31


diraihnya penghargaan 2013 Zero Accident Award dari

Government and Manpower Agency related with FIF

Pemerintah Provinsi Jawa Timur dan Kementerian

achievement in improving Occupational Health and

Tenaga Kerja terkait dengan keberhasilan FIF dalam

Safety practice quality at East Java Branch Office.

meningkatkan

kualitas

praktik

Kesehatan

dan

Keselamatan Kerja di kantor cabang Surabaya, Jawa Timur. Rincian penurunan tingkat kecelakaan kerja FIF untuk

Detail of FIF occupational accident declining for 2012

periode 2012 dan 2013, sebagai berikut:

and 2013, as follows:

Interaksi antara konsep pelaksanaan LK3 di FIF Interaction between EHS implementation concept at FIF Kategori Cathegory

Jan-Okt 12

Jan-Okt 2013

Pertumbuhan Increase/Decrease

Field People

496

401

-19,15%

Office People

666

638

-4,20%

Jumlah karyawan yang klaim

1.162

1.039

-10,59%

Jumlah klaim

1.757

1.603

-8,76%

445.899.386

409.065.148

-8,26%

Amount reimburse

Unit Pelaksana LK3

EHS Unit

Pelaksanaan kegiatan LK3 telah distandardisasikan oleh

EHS activity implementation has been standardized by

FIF, melalui berbagai pedoman yang telah disusun di

FIF, through set of guidelines formulated at Head Office.

Kantor Pusat. Penunjukan penanggung jawab (Person-in-

EHS Person in Charge (PIC) appointment is carried by

Charge – PIC) LK3 dilaksanakan oleh tiap Kepala Cabang

every Head of Branch Office and Head of Regional Area.

dan Kepala Wilayah.

32

Pelatihan LK3

EHS Training

Guna meningkatkan kualitas pelaksanaan kegiatan K3

To enhance HSE activity implementation in the

di Perseroan, FIF juga menyelenggarakan pelatihan

Company, FIF also performs HSE training through

K3 melalui kegiatan Training Ahli K3 Umum (Safety

General

Officer Development Program) dengan peserta training

Development Program) with training participatns from


HSE

Expert

Training

(Safety

Officer

3 branches on February 11th – 22nd, 2013. Besides

kegiatan tersebut, FIF juga menyelenggarakan pelatihan

respective activity, FIF also implements other trainings,

lain, dengan rincian sebagai berikut:

with detail as follows:


di 3 cabang pada tanggal 11–22 Februari 2013. Selain

Pelatihan LK3 EHS Training Jenis Pelatihan Training

Jumlah Cabang Number of Branch

Pelatihan Gempa Bumi/Earthquake Training

2

Pelatihan Kebakaran/Fire Training

55

Jumlah/Total

57

Sosialisasi Astra Green Company secara rutin dan

Periodic Astra Green Company socialization, performing

berkala, melakukan proses review cabang/area secara

branch/area review process by priority and enforcing 5R

prioritas, dan penegasan program 5R berbentuk lomba,

program in form of competition, aiming to establish

dengan tujuan meraih tujuan Nyaman, Sehat, dan

Comfort, Healthy and Safety appropriately.

Selamat dengan baik.

“FIFGroup Green Lifestyle”

“FIFGroup Green Lifestyle”

FIF menyadari pentingnya internasliasi nilai-nilai ESR

FIF realizes the importance of ESR values internalization

kepada seluruh karyawan. Untuk memenuhi tujuan

to the employees. To achieve respective vision, FIF

tersebut, FIF membuat berbagai media informasi,

establishes several information media, announcement

himbauan dan kampanye mengenai LK3. Di harapkan

and campaign related with EHS. It is expected through

dengan adanya informasi pada FIF Group Green

the information on FIF Group Green Lifestyle will

Lifestyle dapat meningkatkan pengetahuan mengenai

enhance occupational environment, health and safety

lingkungan, kesehatan, dan keselamatan serta dapat

knowledge as well as enhance environmental awareness

meningkatkan

by implementing reduce, reuse and recycle.

kesadaran

akan

peduli

terhadap

lingkungan dengan menerapkan aplikasi mengurangi, menggunakan kembali dan daur ulang.


33

34



35

36


rec ord noun plural noun: records

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