OFFICE ENGLISH HR ENGLISH FELADATGYŰJTEMÉNY

OFFICE ENGLISH – HR ENGLISH FELADATGYŰJTEMÉNY

2011

Fogadja szeretettel az Inside Word Nyelvoktató Központ ajándékát, az Office English – HR English feladatgyűjteményt. A feladatgyűjtemény 25 feladatot tartalmaz a munka világából. A feladatok három nehézségi szinten vannak melyet minden feladatnál meg is jelöltünk (). A feladatok jellegüket tekintve a legkülönfélébb feladatokkal találkozhatnak a gyűjteményben: szókereső, párosítós, kiegészítős, összekötős feladatok mellett, rejtvényeket is készítettünk, hogy minél változatosabb és szórakoztatóbb legyen az Ön számára. A feladatok témái is igen sokszínűek, a vállalkozásformáktól, a telefonálás és sms-küldés, a pénzügyi kifejezések és mindennapi munkahelyi párbeszédeken keresztül az önéletrajzig. Bízunk benne, hogy érdekesnek és hasznosnak fogja találni a gyűjteményünket. A megoldókulcsot külön file-ban töltheti le honlapunkról.

A feladatok nehézségi szintjei: 

könnyebb típus



közepesen nehéz



nehezebb típus

INSIDE WORD Vállalati Nyelvtanulás - Képíró Irodaház, 1053 Budapest, Képíró u. 9., 4. emelet Telefon: 215-2753 - Telefon/fax: 215-2882 - www.vallalatinyelvtanulas.hu [email protected]

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1.  Szójáték - „employ = alkalmazni” ige Ezek a szavak mind az employ = alkalmazni szóra vezethetőek vissza. Így, ha az "employ" szót már tudjuk, a többit sokkal könnyebb lesz megjegyezni. alkalmaz (munkára) – to employ alkalmazott – emloyee munkaadó – employer munkára alkalmazás – employment munkanélküli – unemployed munkanélküliség – unemployment egyéni vállalkozó, aki saját magát alkalmazza – self-employed munkára alkalmas – employable munkára alkalmatlan – unemployable fejvadász cég – employment agency A következő mondatokban melyik a megfelelő? 1. I _____ a baby-sitter to look after my baby. 2. The expansion of the company will mean the _____ of sixteen extra workers. 3. The government plans more training schemes to make more people _____. 4. He is going to work independently for his clients as he became _____. 5. By creating new jobs we can reduce _____ .

2.  Matching – Kösse össze! Kösse össze a szavakat a definíciókkal! 1. 2. 3. 4. 5. 6. 7. 8.

offshoring call centre surplus outsourcing

a.) amount more than is needed b.) transfer of operations to lower cost countries c.) routine administrative tasks d.) regular costs of running a business (e.g. rent, heating) trade union e.) amount which is not enough shortage f.) central office dealing with large numbers of phone calls overheads g.) buying from outside suppliers back-office jobs h.) organisation that represents the interests of employees.


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3.  Odd-one -out – Kakukktojás Minden sorban keresse meg a csoportba nem illő szót! 1. 2. 3. 4. 5.

firm salary finance ship plant

company manager product assemble facility

society engineer planning customer patent

subsidiary employee marketing purchase factory

4.  Matching – Párosítsa össze Az előző feladatok kakukktojásait párosítsa össze a magyarázatokkal. 1. Payment for work, usually monthly _____________ 2. An item that has been made _____________ 3. An organization or club with members who share similar interests _____________ 4. A document that gives the exclusive rigth to make or sell a new product ___________ 5. A person who buys goods or services _____________

5.  Matching – Párosítsa össze Keressen 3 szót mind az 5 csoportba! Szavak: firm, manager, finance, engineer, ship, factory, planning, plant, assemble, marketing, company, employee, facility, purchase, subsidiary. 1. Manufacturing sites: _____________ _____________ 2. Stages in the manufacturing process: _____________ _____________ 3. People who work in a company: _____________ _____________ 4. Types of business organization: _____________ _____________ 5. Different departments in a company: _____________ _____________

_____________ _____________ _____________ _____________ _____________


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6.  Word Search – Szókereső Hány munkával kapcsolatos szót talál az alábbi szókeresőben? c

t

g

r

a

d

u

a

t

e

a

c

c

e

p

t

a

n

c

e

n

t

m

e

s

e

r

s

h

m

d

a

n

c

y

s

a

e

e

s

i

o

f

f

e

r

t

l

c

c

d

z

x

b

n

m

i

e

k

r

a

d

v

e

r

t

n

c

s

e

t

t

h

i

r

e

g

t

a

e

e

t

p

o

s

i

t

i

o

n

k

i

n

t

e

r

v

i

e

w


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7.  Odd-one -out – Kakukktojás Melyik igét nem használhatjuk a megadott főnévvel? 1. A SITUATION a.) handle b.) approach

c.) operate

2. AN APPLICANT a.) select b.) retire

c.) screen

3. AN INTERVIEW a.) carry out b.) attend

6. A JOB a.) accept

c.) fire

c.) meet

b.) leave

d.) evaluate

c.) conduct

4. AN EMPLOYEE a.) hire b.) implement 5. A DEADLINE a.) take b.) fix

d.) deal with

c.) offer

d.) hold

d.) recruit

d.) set

e.) experience

e.) reject

e.) make

e.) appoint

e.) miss

d.) regulate

e.) apply for

8.  Headings – Párosítsa össze Az alábbi szavakat és kifejezéseket illessze be a megfelelő kategóriába. Mindegyik kategória 4 szót/kifejezést tartalmaz. Words and expressions: Job seekers; bonus; applicants; confidence; shortlist; doctorate; candidates; advertisement; qualifications; enthusiasm; initiative; company car; diploma; interview; degree; interviewees; job offer; independence; pension plan; health insurance. Categories: 1. 2. 3. 4. 5.

fringe benefits education stages in recruiting personal qualities people looking for work


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9.  Choose the correct option – Válassza ki a megfelelő szót Complete the sentences with the correct options a-c! Egészítse ki a mondatot a megfelelő szóval! 1. A local team should _____ complex customer service requests. a) track

b) contract

c) handle

2. We can transfer Customer Service to outside service _____. a) providers

b) subsidiaries

c) workforces

3. Businesses are trying to _____ savings through offshoring. a) do

b) make

c) take

4. Simple work like _____ credit card receipts is often outsourced. a) dealing

b) processing

c) controlling

5. You could _____ up a subsidiary in Eastern Europe. a) hang

b) put

c) set

6. The trade unions are considering industrial ____ . a) action

b) management

c) behaviour

7. Will you _____ the pilot project for the offshore centre? a) overdo

b) overtake

c) oversee

8. Offshoring will _____ to the improvement of company performance. a) supply

b) contribute

c) transfer

9. How will _____ to sensitive areas of information be controlled? a) business

b) process

c) access

10. We’ve had to make people redundant to compete with a major _____. a) challenge

b) rival

c) competition


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10.  Curriculum Vitae - Önéletrajz A szöveget egészítse ki a megfelelő igével a megfelelő alakban! Words: attend, go, be (x3), study, travel, gain, move, take, pass, bear, take up, return, include My name is Joe Smith. I a.) _____ in Glasgow on July, 5, 1975. When I was five years old we b.) _____ to Oxford where I c.) _____ primary school and grammar school. I d.) _____ my A-level examinations in 1992 and e.) _____ 9 subjects. I f.) _____ successful in g.) _____ the required grades to be able h.) _____ on i.) _____ Modern Languages and Business Studies at the University of London. After graduation in 1995 I spent one year j.) _____ the world, k.) _____ a two-month job in the United States as a travel guide. After this I l.) _____ to the United Kingdom m.) _____ a position as a sales trainee at Walkers and Sons in the City of London, where I n.) _____still employed. The following people o.) _____prepared to answer questions about my personality and my qualifications: …

11.  Questions in job interviews – Állásinterjú kérdések Egészítse ki a kérdéseket a megadott szavakkal. 1. Why do you want to leave your …… position? 2. What …… you study Modern Literature? 3. What did you gain personally from your …… abroad? 4. ..... me about yourself! 5. …… would you like to be in 5 years? 6. Are you …… to travel? 7. What do you see as your …… strengths? 8. And your main ……? 9. What do you do in your spare ……? 10. Would you do …… time if necessary? 11. Why did our …… particularly interest you?

A) where B) tell C) main D) weaknesses E) prepared F)advertisement G) over H) time I) made J) present K) stays


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12. Job interview – Állásinterjú Kösse össze a kérdéseket a válaszokkal! 1.

What are you reasons for wanting to change jobs?

A.

It’s my ability to be independent and rely on myself.

2.

What have you been doing so far?

B.

I like travelling, playing tennis and reading.

3.

What do you see as your main strenghts?

C.

I’d like to use my knowledge in a different field.

4.

And your main weaknesses?

D.

That would be a great help.

5.

Would you do overtime if necessary?

E.

I have been working as an assistant analyst.

6.

Would you like us to help you find a flat?

F.

7.

What are your hobbies?

G.

Sometimes my lack of patience! Yes, of course.

13.  Crosswords – Szókereső Hány munkával kapcsolatos szót talál az alábbi szókeresőben? f r a k b a t

e a c e n z n

d i c t a t e

i k o t q f i

n r u x o i l

f e n a f r c

l t t b f m y

a u a l i q d

t p n b c l a

i m t m e s l

o o r d e r m

n c h e q u e


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14.  Word Puzzle – Rejtvény Csak a vízszintes sorokat töltse ki, így kapja meg a függőlegesen sötétebb négyzetekből álló megoldást, amely egy idézet Arisztofanész görög vígjátékírótól. 1. leányvállalat 2. alkalmaz – munkára 3. munkaerő 4. alkalmazott 5. beszerzés, vásárlás 6. lefolytat 7. külső erőforrások igénybevétele 8. hiány 9. lelkesedés 10. elutasít 11. előrelépés, javulás 12. cég 13. erősség 14. jelölt, pályázó 15. próba-, új kezdeményezésű 16. nyugdíj 17. gyenge pont 18. alkalmazás, szerződtetés, bérlés 19. üzem 20. egyéb juttatás 21. összegyűjt, összerak 22. diplomázás, diploma megszerzése


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15.  Education Abbreviations – végzettséggel kapcsolatos rövidítések Kösse össze a rövidítést a meghatározással! 1. 2. 3. 4. 5. 6. 7. 8.

PhD MSc MBA BA BEC UCLES IELTS TOEFL

a.)

A first degree in the humanities.

b.)

A postgraduate degree in a science subject.

c.)

A postgraduate degree, which entitles the holder to the title Dr.

d.)

A postgraduate business qualification.

e.)

A qualification in Business English.

f.) A British examining board for exams in English as a Foreign Language. g.) A test of reading, writing, listening and speaking often used by British and Australian universities. h.) A test of comprehension in written and spoken English, often used by American universities.


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16.  Opposites and Synonyms – ellentétek és szinonímák Kösse össze az ellentétes jelentésű szavakat! 1. slack

a.)

full-time job

2. recession

b.)

more

3. male

c.)

overestimate

4. part-time job

d.)

divide

5. underestimate

e.)

busy

6. fewer

f.)

boom

7. multiply

g.)

female

Kösse össze a hasonló jelentésű szavakat! 8. potential

h) benefit

9. compensation

i) look for

10. unemployed

j) difficulty

11. hardship

k) capacity

12. overcome

l) jobless

13. seek

m) beat


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17.  Human Resources – emberi erőforrás Válassza ki a legjobb megoldást! Generosity Inc. has decided to improve the working conditions of its employees. 1. We will increase the amount of ______ for women who are expecting babies. a.) maternal leave

b.) mothering leave

c.) maternity time

d.) maternity leave

2. We will increase the size of the ______ by 10%. a.) manpower

b.) workforce

c.) human resources

d.) employees

3. We will give everyone ______ training at least twice a year. a.) in-house

b.) tailoring

c.) designed

d.) outhouse

4. Night ______ workers will get paid double time for working unsocial hours. a.) owl

b.) shift

c.) time

d.) group

5. There will be no more annual ______ interviews. a.) superior

b.) appraisal

c.) objective

d.) holiday

6. We will pay everyone an extra ______ at Christmas. a.) salary

b.) expense

c.) commission

d.) bonus


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7. We will give ______ employees the same status as full-timers. a.) small time

b.) part-time

c.) short time

d.) extra time

8. Employees will only have to give one week’s ______ before leaving. a.) notice

b.) delay

c.) note

d.) resignation

9. No here will be ______ without the full agreement of the union. a.) superior

b.) appraisal

c.) objective

d.) holiday

10. Any future reductions in staff will be achieved only by ______ . a.) natural tendencies

b.) wasting away

c.) natural wasting

d.) natural wastage

11. In future, promotion will be made purely on the basis of ______ . a.) senior service

b.) senior management

c.) seniority

d.) senior status

12. Generous ______ allowances will be paid when the company moves from the capital to a site in the provinces. a.) restoration

b.) restitution

c.) relocation

d.) refurbishment


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18.  About your job – kérdések Válassza ki a megfelelő igealakot! 1. What do you do? a) I work for a company called Nadox. b) I am working for a company called Nadox. 2. What does your company do? a) We make spare parts. b) We are making spare parts. 3. How is business? a) Not good. We don’t make any money. b) Not good. We aren’t making any money. 4. Where do you build the new factory? a) We build a new factory in South America. b) We are building a new factory in South America. 5. How good is your production manager? a) We have an excellent production manager. b) We are having an excellent production manager. 6. How do you like your work? a) I like my work very much. b) I am liking my work very much.


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19.  Professions – Match the words to the definitions Párosítsa össze a szavakat a meghatározásukkal! electrician, clerk of the court, draughtsman, decorator, midwife, headmaster, surgeon, salesman, confectioner, comedian, plumber, archite ct, physiotherapist, speaker, auditor 1. He works with pipes and water. 2. She rehabilitates injured people. 3. He works in an operating room. 4. She designs buildings. 5. He controls the procedures in court. 6. He installs wiring. 7. She checks a company’s accounts. 8. He keeps order in Parliament. 9. She is in charge of a school. 10. He tells jokes to an audience. 11. She helps to deliver babies. 12. He sells goods to other people.

20.  Business Organization – Match the expressions that have similar meaning. Kösse össze az amerikai kifejezést a brit megfelelőjével! AMERICAN

BRITISH

a.) General manager

1. ordinary partnership

b.) Proprietor

2. shareholders’ meeting

c.) Manager

3. trader

d.) Stockholders’ meeting

4. director

e.) Stock corporation

5. shareholder/member

f.) Sole proprietor

6. public limited company

g.) Closed corporation

7. managing director

h.) Stockholder

8. private limited company

i.) General partnership

9. sole trader


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21.  Letters - Betűolvasó A megoldást úgy kapja meg, ha a szavakból hiányzó betűket egybeolvassa. Annyit még segítünk, hogy a megfejtésnek a fejlesztésére nagy hangsúlyt fektet nyelviskolánk, az Inside Word Nyelvoktató Központ. amount more than is needed: surplu __ ordinary or general partnershi__ opposite of strength: weakn__ss A postgraduate business qualification: MB__ look for = see__ time limit = deadl__ne supplying output = productio__ transfer of operations to lower cost countries = offshorin__ extra pay due to good performance = bonu__ He keeps order in Parliament: spea__er non monetary employment compensation: benef__t a rise in the general level of prices of goods and services: inf__ation hiden skill, possibility, strength: potentia__ Megoldás: __ __ __ __ __ __ __ __

__ __ __ __ __


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22.  Telephoning - Fill in the blanks Töltse ki a mondatokat a megadott szavakkal! The telephone a)… is like the calling card of a b)… . A polite and c)… telephone manner gives the caller a good d.)… of the company. The person answering the phone should speak carefully and e.)…, in a friendly and polite f)…: „with a smile in your voice”, as is g.)… by AT&T. In English, the formal „sir” or „madam” is often used to h.) … people on the i.)… . You should avoid j.)… expressions as „you have to…”(remember, the k.)… does not „have to” do anything.) Instead, use l.)… like „would you please” or „would you mind”. When you receive an incoming m.)…, do not n)… with „hello” or „yes” but with so called „throw-away” words like „Good morning, ABC corporation, May I help you?” Words: customer, phrases, tone, using, company, call, conversation, impression, friendly, distinctly, address, recommended, telephone, answer (distinctly: clearly)


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23.  Telephoning - Abbreviatons Párosítsa össze a rövidítéseket a jelentésükkel! 1. 10Q

A. always

2. 2DAY

B. no problem

3. 2MORO

C. today

4. 2NITE

D. time to go

5. ALWZ

E. kiss

6. CU

F. how are you?

7. DK

G. don't know

8. GR8

H. thank you

9. HRU

I. you got mail

10. NP

J. sleeping

11. PLS

K. sorry

12. RUOK

L. tomorrow

13. KIT

M. See you.

14. X

N. great

15. SRY

O. Are you OK?

16. T2GO

P. tonight

17. T2UL

Q. please

18. YGM

R. have a nice day

19. ZZZZ

S. keep in touch

20. HAND

T. talk to you later

Írja át ezeket az üzeneteket ebbe a speciális nyelvbe! 1. Thank you. See you tomorrow. 2. Sorry. I don’t know. We will talk later. 3. I’m tired. It’s time to go. 4. See you tonight. Have a nice day. 5. How are you?


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24.  Work idioms – kifejezések a munka világából Match the work idioms with their meanings. Párosítsa össze a kifejezéseket a jelentésükkel! A) All work and no play makes Jack a dull boy. B) Dirty work C) Get down to work D) Work like a horse

1. It means that you need to have fun in order to be a happy and healthy person. magyarul: ahhoz, hogy boldog és egészséges legyél, nem lehet csak a munkával foglalkozni! 2. It means that you have to stop relaxing and focus on an important task. magyarul: munkára koncentrálni 3. It means to work a lot, and work very hard. magyarul: sokat és keményen dolgozni 4. It means that the work is necessary, but uninteresting, or difficult work. magyarul: olyan munkára vonatkozik, ami mindenképpen szükséges, és valakinek el kell végeznie.

Work idioms - Match the work idioms with the example sentences. Párosítsa össze a kifejezéseket a példamondatokkal! a) Go home! Remember that all work no play makes Jack a dull boy! b) I work like a horse! c) I had to do the dirty work on the project. d) Sorry, but I have to get off the phone and get down to work.


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25.  Business English Vocabulary – Workplaces Choose the correct answer! Válassza ki az egyetlen helyes választ! 1. Where goods are produced. a) Head Office b) the Accounts department c) the canteen d) the factory 2. Where finished goods are kept. a) Head Office b) the warehouse c) the canteen d) the factory 3. Where the workers have lunch. a) the canteen b) Head Office c) the Accounts department d) the factory 4. Where the directors meet. a) the Accounts department b) the warehouse c) the canteen d) the boardroom


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5. Where the accountants work. a) the Accounts department b) the warehouse c) the boardroom d) the factory 6. Where the computer people work. a) Data Processing b) the warehouse c) the boardroom d) the factory 7. Where the sales people 'work'. a) any expensive restaurant b) the warehouse c) the boardroom d) the factory 8. Where 'they' know nothing. a) the warehouse b) head office c) the canteen d) the factory


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Források: 

2000 x Egyperces teszt Üzleti Angol (Isabel Barlage, Cser kiadó, Budapest, 2001)



English for Business and Finance (Radványi, Görgényi, KJK-KERSZÖV Kft., Budapest, 2000)



http://www.better-english.com/vocabulary/workplaces.htm



Test Your Business English Intermediate (Steve linders, Penguin Books, England, 1997)



Business Result Upper-Intermediate (Duckworth, Turner, Oxford University Press, 2008)



Intelligent Business (Trappe, Tullis, Longman, Pearson Education Ltd 2008)


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OFFICE ENGLISH HR ENGLISH FELADATGYŰJTEMÉNY

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