Prakata Preface
Sekilas Perseroan Company At A Glance
Mengutamakan Kepuasan Pelanggan Customer Satisfaction
Laporan Kepada Pemegang Saham Report To Shareholders
Analisis Dan Pembahasan Manajemen Management Analysis And Discussion
MENGUTAMAKAN KEPUASAN PELANGGAN CUSTOMER SATISFACTION
Negara Tujuan / Ekspor
Export Destination / Country
Timur Tengah - Middle East
Aceh
Bangladesh Srilanka
Sumatera Utara
Afrika - Africa
Madagaskar - Madagascar
Riau Kep. Riau Teluk Bayur
Jambi
Sumatera Barat
Bangka Belitung Bengkulu
Pabrik - Plant Sumatera Selatan
Packing Plant Daerah Pemasaran - Marketing Area Lampung
DKI Jakarta
Jawa Tengah
Banten Jawa Barat
Perseroan dalam menjalankan kegiatan pemasarannya selalu berorientasi terhadap pelanggan (customer oriented), agar tercipta kepuasan pelanggan dan terjaganya loyalitas pelanggan yang berkelanjutan. Adapun kegiatan pemasaran Perseroan yang berorientasi terhadap pelanggan tercermin di beberapa kegiatan yang telah dilakukan secara terstruktur dan berkelanjutan, sebagai berikut : In running its marketing activities, the company is always oriented to the principle of customer oriented. This is aimed at creating customer satisfaction and maintaining customer loyalty. The company’s customer-oriented marketing activities can be seen in the following structured and graded activities:
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LAPORAN TAHUNAN 2012 ANNUAL REPORT
Tata Kelola Perusahaan Good Corporate Governance
Pengelolaan Sumber Daya Manusia Human Resource Management
Tanggung Jawab Pelaporan Reporting Responsibility
Laporan Keuangan Konsolidasi Consolidated Financial Statements
Informasi Perusahaan Corporate Information
LAPORAN DEWAN KOMISARIS
REPORT FROM THE BOARD OF COMMISIONERS Dewan Komisaris senantiasa mendorong Direksi dan seluruh jajaran Perseroan untuk selalu bertindak mengikuti prinsip-prinsip tata kelola Perseroan yang baik. Prinsip-prinsip tersebut juga menjadi pedoman bagi seluruh anggota Dewan Komisaris dalam menjalankan fungsi pengawasan terhadap pengelolaan Perseroan. Board of Commissioners and Board of Directors continue to encourage all levels of the company to always act accordingly to the principles of good corporate governance. The principles also serve as guidelines for all members of Board of Commissioners in performing their role to oversee the management of the company.
Pertama-tama marilah kita panjatkan Puji Syukur kehadhirat Tuhan Yang Maha Esa, atas petunjuk dan bimbinganNya, Dewan Komisaris dapat melaksanakan tugas-tugas pengawasan terhadap pengelolaan Perseroan dalam upaya pencapaian kinerja tahun 2012 sebagaimana disetujui oleh Dewan Komisaris dan ditetapkan oleh Pemegang Saham. Dewan Komisaris bersama Direksi dan jajaran di dalam Perseroan memfokuskan perhatian, pemikiran dan pelaksanaan rencana aksi baik yang terkait dengan penyelesaikan beberapa kendala yang dihadapi Perseroan pada tahun 2011. Antara lain masalah rendahnya kualitas batubara dan keterbatasan kapasitas produksi dibanding demand yang ada, maupun dalam mengantisipasi potensi permasalahan yang mungkin akan terjadi pada tahun 2012, sehingga target Rencana Kerja dan Anggaran Perseroan tahun 2012 dapat dilaksanakan dengan baik.
First of all, let us express our deepest gratitude to God, the Almighty, for His guidance and blessing so that Board of Commissioners was able to perform their duties of supervising the management of the company in achieving its performance in 2012, as approved by Board of Commissioners and was duly set by the Shareholders. Board of Commissioners (BOC), Board of Directors (BOD) and all employees focused their attention, thought and effort, especially related to the settlement several constraints faced by the company in 2011. Among them was the problem of low quality coal and limited production capacity compared to demand, as well as anticipatory measures to overcome the potential problems that might occur in 2012, so that the target of the Company's Business Plan and Budget of the Company in 2012 can be accomplished.
PT SEMEN PADANG
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