DAFTAR ISI HALAMAN PENGESAHAN DISERTASI ...................................................
i
HALAMAN PERNYATAAN .........................................................................
ii
KATA PENGANTAR ....................................................................................
iii
UCAPAN TERIMA KASIH ............................................................................
iv
ABSTRAK ......................................................................................................
vi
ABSTRACT ....................................................................................................
vii
DAFTAR ISI ...................................................................................................
viii
DAFTAR TABEL ...........................................................................................
xii
DAFTAR GAMBAR .......................................................................................
xiv
DAFTAR BAGAN .........................................................................................
xvi
DAFTAR LAMPIRAN ................................................................................... xvii BAB I
BAB II
PENDAHULUAN ..........................................................................
1
A. Latar Belakang Penelitian ........................................................
1
B. Fokus Penelitian ......................................................................
11
C. Tujuan Penelitian .....................................................................
12
D. Manfaat Penelitian ...................................................................
13
E. Struktur Organisasi Desertasi ..................................................
14
KAJIAN PUSTAKA .......................................................................
15
A............................................................................................ Mana jemen Mutu Pendidikan pada Perguruan Tinggi ......................
15
1. ..................................................................................... Admi nistrasi Pendidikan dalam Konteks Perguruan Tinggi ...............................................................
15
2. ..................................................................................... Mana jemen Mutu Perguruan Tinggi ...........................................
23
3. ..................................................................................... Dime nsi Mutu Perguruan Tinggi .................................................
27
4. ..................................................................................... Mutu dalam Tri-Dharma Perguruan Tinggi ................................ Maman Herman, 2015 IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
32
B. ........................................................................................... Kebij akan Mutu Perguruan Tinggi ...................................................
38
1. ..................................................................................... Kons ep Kebijakan Pendidikan ....................................................
38
2. ..................................................................................... Kebij akan Nasional Penjaminan Mutu Perguruan Tinggi ............................................................... 40 3. ..................................................................................... Kebij akan Mutu Akademik Perguruan Tinggi ...........................
42
C. ........................................................................................... Penja minan Mutu Perguruan Tinggi .................................................
47
1. ..................................................................................... Kons ep Penjaminan Mutu ..........................................................
47
2. ..................................................................................... Tujua n Penjaminan Mutu Pada Perguruan Tinggi ......................
50
3. ..................................................................................... Strate gi Peningkatan Penjaminan Mutu Perguruan Tinggi ............................................................... 53 4. ..................................................................................... Klasi fikasi Jaminan Mutu pada Pendidikan Tinggi ...................
58
5. ..................................................................................... Mode l Penjaminan Mutu Perguruan Tinggi ...............................
67
D............................................................................................ Kapa sitas Organisasi dalam Penjaminan Mutu Internal Perguruan Tinggi ..................................................................... 81 1. ..................................................................................... Kons ep Organisasi dan Budaya Organisasi ................................
81
2. ..................................................................................... Kepe mimpinan dalam Penjaminan Mutu Internal Perguruan Tinggi ............................................................... 84 3. ..................................................................................... Struk tur Organisasi Penjaminan Mutu Internal Perguruan Tinggi ............................................................... 95 Maman Herman, 2015 IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
4. ..................................................................................... Sumb er Daya dan Faktor-Faktor yang Mempengaruhi Penjaminan Mutu Perguruan Tinggi ................................. 98 E. ........................................................................................... Pelak sanaan Penjaminan Mutu Internal Perguruan Tinggi ..............
102
1. ..................................................................................... Kons ep Penjaminan Mutu Internal ............................................
102
2. ..................................................................................... Hubu ngan Penjaminan Mutu Internal dengan Penjaminan Mutu Eksternal .............................................. 109 F. ........................................................................................... Oton omi dan Akuntabilitas Perguruan Tinggi ................................
111
1. ..................................................................................... Kons ep Otonomi Perguruan Tinggi ............................................
111
2. ..................................................................................... Prinsi p‐Prinsip Penyelenggaraan Pendidikan Tinggi ..................
113
3. ..................................................................................... Akun tabilitas Perguruan Tinggi ..................................................
116
G............................................................................................ Penel itian Terdahulu yang Relevan ...................................................
124
H............................................................................................ Kera ngka Pemikiran ........................................................................
127
BAB III METODEPENELITIAN .................................................................
130
A............................................................................................ Meto de Penelitian ............................................................................
130
B. ........................................................................................... Pend ekatan Penelitian ......................................................................
130
C. ........................................................................................... Loka si Penelitian ..............................................................................
132
D............................................................................................ Infor man ..........................................................................................
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133
E. ........................................................................................... Sumb er Data Penelitian dan Kisi-Kisi Pengumpulan Data ...............
135
1. ..................................................................................... Sumb er Data Penelitian ..............................................................
135
2. ..................................................................................... KisiKisi Pengumpulan Data .....................................................
135
F. ........................................................................................... Tekni k Pengumpulan Data Penelitian ...............................................
138
1. ..................................................................................... Waw ancara.................................................................................
138
2. ..................................................................................... Obse rvasi ...................................................................................
141
3. ..................................................................................... Studi Dokumentasi .....................................................................
143
G............................................................................................ Tekni k Pengolahan dan Analisis Data ...............................................
146
1. ..................................................................................... Tekni k Pengolahan Data ............................................................
146
2. ..................................................................................... Tekni k Analisis Data .................................................................
149
H. ........................................................................................... Peng ecekan Keabsahan Data ...........................................................
151
BAB IV TEMUAN DAN PEMBAHASAN .................................................
152
A............................................................................................ Temu an Penelitian .............................................................................
152
1. ...................................................................................... Univ ersitas Islam Indonesia (UII) ..............................................
152
a. Kebijakan Mutu dalam Implementasi Penjaminan Mutu Internal ..............................................
152
b. Kapasitas Organisasi dalam Implementasi Penjaminan Maman Herman, 2015 IMPLEMENTASI PENJAMINAN MUTU INTERNAL PERGURUAN TINGGI SWASTA Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu
Mutu Internal...................................................................
166
c. Proses Implementasi Penjaminan Mutu Internal .............
173
d. Dampak Implementasi Penjaminan Mutu Internal ..........
184
2. ...................................................................................... Univ ersitas Muhammadiyah Yogyakarta (UMY) .......................
219
a. Kebijakan Mutu dalam Implementasi Penjaminan Mutu Internal ..................................................................
219
b. Kapasitas Organisasi dalam Implementasi Penjaminan Mutu Internal...................................................................
233
c. Proses Implementasi Penjaminan Mutu Internal ............
241
d. Dampak Implementasi Penjaminan Mutu Internal .........
260
3. ...................................................................................... Rang kuman Temuan Penelitian ..................................................
296
B. ........................................................................................... Pemb
BAB V
ahasan ........................................................................................
315
1. Kebijakan Mutu dalam Implementasi Penjaminan Mutu Internal di UII dan UMY ....................................................
315
2. Kapasitas Organisasi dalam Implementasi Penjaminan Mutu Internal di UII dan UMY ...........................................
320
3. Proses Implementasi Penjaminan Mutu Internal di UII dan UMY .............................................................................
324
4. Dampak Implementasi Penjaminan Mutu Internal di UII dan UMY ............................................................................
328
5. Pengembangan Model Hipotetik Penjaminan Mutu Internal pada PTS ..............................................................
342
SIMPULAN, IMPLIKASI, DAN REKOMENDASI ......................
352
A............................................................................................ Simp ulan ...........................................................................................
352
B. ........................................................................................... Impli kasi ............................................................................................
354
C. ........................................................................................... Reko mendasi .....................................................................................
355
DAFTAR PUSTAKA .....................................................................................
360
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DAFTAR RIWAYAT HIDUP ........................................................................
367
LAMPIRAN ....................................................................................................
370
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DAFTAR TABEL
Tabel 1.1
Peringkat Akreditasi PTN, PTS, dan PT Muhhamadiyah Tahun 2010 .................................................................................
9
Tabel 2.1
Dimensi Produk Perguruan Tinggi .............................................
29
Tabel 2.2
Dimensi Sofware Perguruan Tinggi ...........................................
29
Tabel 2.3
Padanan antara Standar BAN-PT dengan SNP...........................
42
Tabel 2.4
Kriteria Malcolm Baldrige .........................................................
68
Tabel 2.5
ISO 9001:2000 Bidang Pendidikan ` ..........................................
70
Tabel 2.6
Metodologi Six Sigma ................................................................
72
Tabel 2.7
Kategori Penilaian Akreditasi pada NAAC di India ...................
79
Tabel 2.8
Pendekatan pada Tiga-Tipe Kepemimpinan ...............................
90
Tabel 3.1
Kisi-Kisi Pengumpulan Data ......................................................
137
Tabel 3.2
Kisi-KisiWawancara ...................................................................
139
Tabel 3.3
Kisi-Kisi Observasi .....................................................................
142
Tabel 3.4
Kisi-KisiStudi Dokumentasi .......................................................
144
Tabel 4.1
Elemen Prosedur Sistem Mutu UII ............................................
162
Tabel 4.2
Jumlah Mahasiswa UII Periode 2011/2012 s.d 2013/2014 ........
187
Tabel 4.3
Jumlah Pendaptar dan Jumlah Mahasiswa yang Diterima di UII Periode Tiga Tahun Terakhir ..................................................... 187
Tabel 4.4
Komposisi Dosen Tetap UII Tahun 2014 ..................................
190
Tabel 4.5
Daftar Karyasiswa (dosen yang studi lanjut) UII Tahun 2010-2012 ........................................................................
191
Tabel 4.6
Komposisi Program Studi di UII Tahun 2013 ............................
193
Tabel 4.7
Luas Tanah dan Bangunan Yang Dimiliki UII ...........................
202
Tabel 4.8
Peringkat Laporan Potensi Karya Ilmiah Perguruan Tinggi 2005-2009 .......................................................................
206
Distribusi Sumber Pendanaan Penelitian di UII tahun 2010-2012 .........................................................................
208
Jumlah Judul Penelitian yang Dilakukan oleh Dosen Tetap UII..........................................................................
210
Tabel 4.9 Tabel 4.10 Tabel 4.11
Artikel Ilmiah/Karya Ilmiah/Karya Seni/Buku
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yang Dihasilkan Dosen UII Periode 2010-2012 ........................
211
Tabel 4.12
Jenis Dokumen Mutu UMY ........................................................
225
Tabel 4.13
Standar Mutu UMY ...................................................................
228
Tabel 4.14
Pengelompokkan Butir Mutu dalam Bidang KegiatanAkademik dan Non Akademik UMY .........................
230
Tabel 4.15
Kerangka Organisasi Penjaminan Mutu UMY ..........................
235
Tabel 4.16
Sasaran atau Obyek Audit Mutu Internal UMY .........................
254
Tabel 4.17
Pelaksanaan Satu Siklus Penjaminan Mutu ................................
258
Tabel 4.18
Jumlah Mahasiswa UMY Periode 2011/2012 s.d 2013/2014 ....
262
Tabel 4.19
Jumlah Pendaptar dan Jumlah Mahasiswa yang Diterima di UMY Periode Tiga Tahun Terakhir ......................................
263
Tabel 4.20
Hasil Perhitungan IKM di UMY Tahun 2012 ...........................
265
Tabel 4.21
Hasil Pelacakan Alumni di UMY Tahun 2012 ..........................
267
Tabel 4.22
Komposisi Dosen Tetap UMY Tahun 2014 ..............................
268
Tabel 4.23
Daftar Karyasiswa (dosen yang studi lanjut) UMY Tahun 2010-2012 ........................................................................
270
Tabel 4.24
Akreditasi Program Studi di UMY Tahun 2014 ........................
275
Tabel 4.25
Lokasi, Status, Penggunaan, dan Luas Lahan yang Dimiliki UMY ...................................................................
286
Karya Dosen/Mahasiswa yang Memperoleh Hak Paten Periode 2009 s.d 2011 ................................................................
289
Tabel 4.27
Dana Kegiatan Penelitian UMY Periode 2009 s.d 2011 ...........
290
Tabel 4.28
Dana Kegiatan Pengabdian Masyarkat UMY Periode 2009 s.d 2011 ................................................................
291
Jumlah Artikel Ilmiah dalam Indeks Sitasi Internasional Periode 2009-2011 ......................................................................
291
Jumlah Judul Penelitian oleh Dosen Tetap UMY Periode 2009 s.d 2011 ................................................................
292
Judul Artikel/Karya Ilmiah/Karya Seni/Buku Periode 2009 s.d 2011 .................................................................
293
Rangkuman Temuan Penelitian .................................................
297
Tabel 4.26
Tabel 4.29 Tabel 4.30 Tabel 4.31 Tabel 4.32
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DAFTAR GAMBAR
Gambar 2.1
Penataan Sumberdaya dalam Administrasi Pendidikan ...........
15
Gambar 2.2
Kedudukan Administrasi Pendidikan ......................................
18
Gambar 2.3
Diagram Skematik Pendekatan Sistem pada Satuan Pendidikan ....................................................................
31
Gambar 2.4
Kerangka Kerja Tri-Dharma.....................................................
33
Gambar 2.5
Parameter kualitas bidang pendidikan .....................................
35
Gambar 2.6
Parameter Kualitas Bidang Penelitian ......................................
37
Gambar 2.7
Paramenter Kualitas Bidang Pelayanan Masyarakat ................
38
Gambar 2.8
Penjaminan Mutu Pendidikan Tinggi Secara Internal dan Eksternal ............................................................................
52
Siklus Benchmarking ...............................................................
55
Gambar 2.10 Lima Langkah Kematangan Proses Perangkat Lunak pada CMM ................................................................................
71
Gambar 2.11 Standar AUN-QA .....................................................................
81
Gambar 2.12 Model Capaian Mutu Berkelanjutan ........................................
101
Gambar 2.13 Jaminan Kualitas Internal .........................................................
106
Gambar 2.14 Penelitian Terdahulu yang Relevan ..........................................
127
Gambar 2.15 Kerangka Pemikiran Penelitian ..............................................
129
Gambar 3.1
Teknik Analisis Data Kualitatif ................................................
150
Gambar 4.1
Tahapan Implementasi PMI UII ...............................................
157
Gambar 4.2
Konsep PDCA dalam PMI UII .................................................
160
Gambar 4.3
Sertifikat ISO 9001:2008 dari TUV Rheinland Jerman ..........
168
Gambar 4.4
Struktur Organisasi Internal Badan Penjaminan Mutu UII ......
171
Gambar 4.5
Manual Mutu PMI UII..............................................................
175
Gambar 4.6
Hasil capaian AMI Kinerja Unit di UII ...................................
177
Gambar 4.7
Ringkasan hasil capaian AMI Semester Genap 2011/2012 s.d Semester Ganjil 2013/2014 .................................................
178
Gambar 4.8
Model PMI UII .........................................................................
184
Gambar 4.9
Strategi Dasar Keuangan UII....................................................
201
Gambar 2.9
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Gambar 4.10 Rangkuman Penelitian di UII Berdasarkan Bidang dan Jumlah DanayangDigunakan .............................................
207
Gambar 4.11 Jumlah Buku dan Jurnal Intenasional Tahun 2010-2012 .........
209
Gambar 4.12 Pedoman Penjaminan Mutu UMY ...........................................
222
Gambar 4.13 Standar Nasional Pendidikan (SNP)dan Standar Lain Yang Melampaui SNP ..............................................................
224
Gambar 4.14 Siklus Penjaminan Mutu Berkelanjutan di UMY .....................
226
Gambar 4.15 Manual Mutu PMI UMY ..........................................................
229
Gambar 4.16 Struktur Organisasi Badan Penjaminan Mutu UMY ................
238
Gambar 4.17 Manual Mutu Audit Mutu Internal SPMI UMY .....................
250
Gambar 4.18 Kabijakan Akademik UMY ......................................................
253
Gambar 4.19 Model Penjaminan Mutu UMY ................................................
257
Gambar 4.20 Peraturan Kepegawaian UMY ..................................................
272
Gambar 4.21 Model Hipotetik Penjaminan Mutu Internal untuk PTS...........
348
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DAFTAR BAGAN Bagan4.1
Prosedur Penetapan Standar........................................................
231
Bagan 4.2
Proses Benchmarking yang Dilakukan oleh BPM-UMY ..........
259
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DAFTAR LAMPIRAN Lampiran 1
Kisi-Kisi Pengumpulan Data ....................................................
370
Lampiran 2
Surat Izin Penelitian ................................................................
373
2a. Permohonan Izin Melakukan Studi Lapangan di UII ........
373
2b. Permohonan Izin Melakukan Studi Lapangan di UMY ....
374
2c. Surat Keterangan telah Penelitian di UII ............................
375
2d. Surat Keterangan telah Penelitian di UMY ........................
376
Kisi-Kisi Wawancara, Observasi, dan Studi Dokumentasi .....
377
3a. Kisi-Kisi Wawancara .........................................................
377
3b. Kisi-Kisi Observasi ...........................................................
383
3c. Kisi-Kisi Dokumentasi ......................................................
384
Catatan Lapangan dan Display Data Hasil Peneltian ..............
387
4a. Wawancara ........................................................................
387
4b. Observasi ...........................................................................
430
4c. Studi Dokumentasi .............................................................
439
4d. Display Data Hasil Penelitian ............................................
447
Contoh Manual Mutu ...............................................................
468
5a. Kebijakan Mutu .................................................................
469
5b. Sasaran Mutu .....................................................................
470
5c. Rencana Mutu ....................................................................
471
5d. Prosedur Sistem Mutu .......................................................
474
5e. Instruksi Kerja ...................................................................
478
5f. Prosedur Kerja ....................................................................
481
Lampiran 6
Sistem Pendidikan ...................................................................
485
Lampiran 7
Dokumen/Foto Kegiatan Observasi ........................................
493
7a. UMY ..................................................................................
493
7b. UII.......................................................................................
498
Lampiran 8
Contoh Dokumen Mutu ............................................................
502
Lampiran 9
Profil Perguruan Tinggi ...........................................................
504
Lampiran 3
Lampiran 4
Lampiran 5
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Lampiran 10 Borang Akreditasi Program Studi ............................................
520
Lampiran 11 SK Pembimbing Penulisan Disertasi ........................................
528
Lampiran 12 Surat Pernyataan Saran dan Masukan dari Tim Reviewer .......
530
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