DAFTAR ISI HALAMAN JUDUL ..................................................................................i SURAT PERNYATAAN BEBAS PLAGIATISME ...............................ii HALAMAN PERSETUJUAN ..................................................................iii HALAMAN PENGESAHAN ....................................................................iv ABSTRAK ..................................................................................................v ABSTRACT ................................................................................................vi KATA PENGANTAR ................................................................................ix DAFTAR ISI...............................................................................................xii DAFTAR TABEL ......................................................................................xvii DAFTAR GAMBAR ..................................................................................xvi DAFTAR LAMPIRAN ..............................................................................xviii BAB I PENDAHULUAN A. Latar Belakang Masalah .......................................................................1 B. Perumusan Masalah ..............................................................................7 C. Tujuan Penelitian ..................................................................................9 1. Tujuan Umum .................................................................................9 2. Tujuan Khusus ................................................................................9 D. Manfaat Penelitian ................................................................................9 1. Pendidikan Keperawatan..................................................................9 2. Pelayanan Kesehatan........................................................................10 3. Peneliti .............................................................................................10
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BAB II TINJAUAN PUSTAKA A. Tinjauan Teori ........................................................................................11 1. Kepuasan pasien ...............................................................................11 a. Pengertian Kepuasan Pasien ......................................................11 b. Faktor yang Mempengaruhi Kepuasan Pasien ..........................12 c. Indikator Kepuasan Pasien .........................................................13 d. Pengukuran kepuasan Pasien .....................................................14 2. Obat ..................................................................................................16 a. Pengertian Obat ..........................................................................16 b. Peran Obat ..................................................................................17 c. Penggolongan Obat ....................................................................17 d. Peran Perawat dalam Pemberian Obat .......................................19 e. Prinsip Pemberian Obat 12 Benar ..............................................20 3. Komunikasi Terapeutik ....................................................................23 a. Pengertian Komunikasi ..............................................................23 b. Komponen Komunikasi .............................................................25 c. Tujuan Komunikasi ....................................................................25 d. Fungsi Komunikasi ....................................................................26 e. Jenis-Jenis Komunikasi ..............................................................28 f. Pengertian Komunikasi terapeutik .............................................29 g. Tujuan Komunikasi Terapeutik .................................................30 h. Indikator Komunikasi Terapeutik .............................................31 i. Prinsip-Prinsip Komunikasi Terapeutik .....................................34
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j. Teknik Komunikasi Terapeutik .................................................35 k. Faktor yang Mempengaruhi Komunikasi Terapeutik ...............40 l. Tahapan Komunikasi Terapeutik ...............................................42 B. Kerangka Teori ......................................................................................46 C. Hipotesis ................................................................................................47 BAB III METODE PENELITIAN A. Kerangka Konsep ...................................................................................48 B. Variabel Penelitian .................................................................................48 1. Variabel Bebas .................................................................................48 2. Variabel Terikat ...............................................................................49 C. Jenis dan Desain Penelitian ....................................................................49 D. Populasi dan Sampel penelitian .............................................................49 E. Tempat dan Waktu Penelitian ................................................................52 F. Definisi Operasional ..............................................................................53 G. Instrumen atau Alat Pengumpulan Data ................................................54 1. Instrumen Data .................................................................................54 2. Uji Validitas Instrumen ....................................................................55 3. Uji Reliabilitas Instrumen ................................................................56 H. Metode Pengumpulan Data ....................................................................57 1. Data Primer ......................................................................................57 2. Data Sekunder ..................................................................................58 I. Rencana Analisa Data ............................................................................59 1. Pengolahan Data ..............................................................................59
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a. Editing ........................................................................................59 b. Cleaning .....................................................................................60 c. Coding ........................................................................................60 d. Scoring .......................................................................................60 e. Entry atau Processing .................................................................60 f. Tabulasi Data .............................................................................61 2. Analisa Data .....................................................................................61 a. Analisa Univariat .......................................................................61 b. Analisa Bivariat .........................................................................61 J. Etika Penelitian ......................................................................................62 1.
BAB V PEMBAHASAN A. Karakteristik Responden .......................................................................72 1.
Umur ..............................................................................................72
2.
Jenis Kelamin .................................................................................75
3.
Pendidikan Terakhir .......................................................................76
4.
Lama Dirawat ................................................................................78
B. Komunikasi Terapeutik Perawat Dalam Memberikan obat ..................80 C. Kepuasan Pasien ...................................................................................82 D. HubunganKomunikasiTerapeutik PerawatDalam MemberikanObat Dengan Tingkat Kepuasan Pasien di RSUD Sunan Kalijaga Demak ..........................................................85 E. Keterbatasan Penelitian .........................................................................86 F. Implikasi untuk Keperawatan ...............................................................87 BAB VI SIMPULAN DAN SARAN A. Simpulan ...............................................................................................88 B. Saran .....................................................................................................88
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DAFTAR PUSTAKA .................................................................................90 LAMPIRAN
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DAFTAR GAMBAR Gambar. 2.1 KerangkaTeori.........................................................................46 Gambar. 3.1 KerangkaKonsep .....................................................................48
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DAFTAR TABEL Tabel. 3.1. Definisi Operasional ..................................................................53 Tabel 4.1 Distribusi Frekuensi Umur ...........................................................65 Tabel 4.2 Distribusi Frekuensi Jenis Kelamin .............................................66 Tabel 4.3 Distribusi Frekuensi Pendidikan Terakhir ...................................66 Tabel 4.4 Distribusi Frekuensi Lama Dirawat .............................................67 Tabel 4.5 Distribusi Frekuensi Komunikasi Terapeutik Perawat Dalam Memberikan Obat ............................................................68 Tabel 4.6 Distribusi Frekuensi Kepuasan Pasien .........................................68 Tabel 4.7 Uji Normalitas ..............................................................................69 Tabel 4.8 Uji Spearman Hubungan Komunikasi Terapeutik Perawat Dalam Memberikan Obat DenganTingkat Kepuasan Pasien di RSUD Sunan Kalijaga Demak ....................70 Tabel 4.9 TabelSilang Hubungan Komunikasi Terapeutik Perawat Dalam Memberikan Obat Dengan Tingkat Kepuasan Kerja Perawat Di RSUD Sunan Kalijaga Demak ........................................................................................71
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DAFTAR LAMPIRAN
Lampiran 1. Surat Izin Survai Pendahuluan Lampiran 2. Surat Keterangan Lolos Uji Etik Lampiran 3. Surat Izin Uji Validitas Lampiran 4. Surat Izin Penelitian Lampiran 5. Surat Permohonan Menjadi Responden Lampiran 6. Surat Persetujuan Menjadi Responden Lampiran 7. Kuesioner Penelitian Lampiran 8. Lembar Hasil Uji Validitas Dan Reliabilitas Penelitian Lampiran 9. Lembar Hasil Analisa Univariat Lampiran 10. Lembar Hasil Analisa Bivariat dengan Uji Spearman Lampiran 11. Daftar Riwayat Hidup Lampiran 12. Jadwal Penelitian Lampiran 13 Lembar Konsultasi Skripsi Lampiran 14 Lembar Foto Penelitian
