Cordys BPM visie Hét Enterprise Cloud Platform voor organisaties, service providers en ISV’s
Cordys-oplossingen voor organisaties, Service Providers & ISV’s Cordys helpt organisaties bij het differentiëren en optimaliseren van hun bedrijfsvoering met een flexibel, gebruiksvriendelijk en kosteneffectief cloudplatform. ENTERPRISE-oplossingen
SERVICE PROVIDER-oplossingen
TECH VENDOR & ISV-oplossingen
Snelle, wendbare bedrijfsvoering in de cloud
Differentieer je cloudprovider-services
Bouw next generation smart applications
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Business Process Management Platform-as-a-Service Integratie en MDM Enterprise Mobility Operations Intelligence High Productivity App Development Private Cloud
Copyright © 2013 Cordys Software B.V. All rights reserved.
Cloud Provisioning & Management Platform-as-a-Service Enterprise Mobility Private Cloud Cloud Orchestration & Integratie Cloud Brokers
High productivity, multi-tenant PaaS Flexibele deployment-opties (incl. SaaS) Provisioning & on-boarding management Cloud enabling integration & MDM Smart Apps Composer Mobile application framework
Noodzaak van verandering
Bedrijfsgroei wordt vertraagd door de onmogelijkheid om te veranderen Bedrijfsbehoeften
Verandercyclus:
Bedrijfsstrategie
1-2 jaar
Organisatiestructuur
3-6 maanden
Cordys synchroniseert de verandercyclus tussen business & IT
Ondersteunende Technologie
Verandercyclus:
Software 6-10 jaar
IT-infrastructuur 6-10 jaar
Copyright © 2013 Cordys Software B.V. All rights reserved.
Verandering geremd door de “mess of many”
Organisaties gehinderd door inflexibele integratie, gefragmenteerde processen, UI’s en BYOD
Copyright © 2013 Cordys Software B.V. All rights reserved.
Snel en wendbaar met Cordys
Geen ‘mess of many’ en een brug tussen cloud en on-premise
• Met Cordys elimineren gebruikers de ‘mess of many’ en worden ze sneller & wendbaarder door een combinatie van: • • • • •
Integratie BPM & Case Management Smart Applications Rich UI Enterprise Mash-ups Enterprise Mobility
• Onderdelen maken deel uit van een compleet high productivity platform dat cloud en on-premise overbrugt
Copyright © 2013 Cordys Software B.V. All rights reserved.
De kracht van één enkel platform De invloedrijke kracht van cloud en mobiel
• Modern en compleet platform met een lichte ‘footprint’ waarmee bedrijfsvoering verbetert en bestaande IT krachtiger ingezet worden • Krachtige combinatie van Integratie, Business Process Management en Composite Application Development • Één en hetzelfde product voor on-premise en cloud, beschikbaar op elk apparaat
Composite Application Development On Premise
Cloud
Business Process Management
Integration
• Het Cordys-platform helpt organisaties invloedrijke technologieën als cloud en mobiel te harnassen om zo de bedrijfsvoering te verbeteren Mobile
Copyright © 2013 Cordys Software B.V. All rights reserved.
Cordys Business Operations Platform Business Operations Platform (BOP) User Interfaces
(Mobile)Task Management
Mobile SDK
Composite Application
Business Process Management
Case Management
Rule Management
Business Activity Monitoring
Business Process Management Suite (BPMS)
Enterprise Service Bus
Business Services
Master Data Management
Service Oriented Architecture (SOA) Smart Services Grid
Corporate & Cloud Applications, Services and Data Copyright © 2013 Cordys Software B.V. All rights reserved.
Collaborative Workspace
Composite Application Framework (CAF)
Hoe ziet zoiets er uit in het echt: Credit Card aanvraag
Copyright © 2013 Cordys Software B.V. All rights reserved.
Hoe ziet zoiets er uit in het echt: Koffie bestellen
Klant kan gegevens zoals date/time/mode/address op allerlaatste moment wijzigen
Volgen van order status
Makkelijke manier van returns
BPM technologie helpt om een beter service nivo te maken en de klant beleving te verbeteren
Transparente prijs differentiatie voor verschillende levertijden
Laat zien wat supply chain control betekent voor de logistieke dienstverlener en de klanten van nespresso
Nespresso style sheet in portal van de logistieke dienstverlener
Automatisch
Copyright © 2013 Cordys Software B.V. All rights reserved.
−Distributie methode −Status change notificatie −Verandering in levering en betaling −Order informatie −KPI rapportages −Notificatie 30 minuten voor levering −Transport variatie op basis van hoeveelheid −Return notificatie / SSCC code − Customer enquete
Handmatig −Keuze van leverdatum en tijd −Keuze van leveradres −Analyse van rapportages
Het Cordys PaaS-referentiemodel
Service Providers krijgen de mogelijkheid om zelf Platform-as-a-Service aan te bieden Het aanbieden van PaaS-mogelijkheden staat hoog op de lijst van Service Providers. Cordys’ PaaS is beschikbaar in de cloud maar kan ook bij Service Providers op locatie draaien: • Smart Services Grid – basis gevormd door multitenant PaaS-technologie met topprestaties • Collaborative Workspace - ontwikkeling & management van ALM in de cloud • Cordys Cloud Provisioning – beheer en provisioning van PaaS-services in de cloud • ‘PaaS-containers’ – creëert een breed scala aan mogelijkheden voor applicatiemodellering en ontwikkeling
Het Cordys-platform gaat verder dan traditionele cloud oplossingen waarin coderen centraal staat. Cordys levert een compleet “Middleware Platform as a Service”. Copyright © 2013 Cordys Software B.V. All rights reserved.
Cordys Cloud Provisioning Provisioning van XaaS en on-premise
• Met Cordys Cloud Provisioning kan een service provider verschillende varianten en catalogi aanbieden van producten en diensten • Applicaties, producten en diensten in het aanbod kunnen op verschillende manieren worden bekeken en afgenomen door klanten • Value added services en productportfolio worden onpremise maar ook in de cloud gecreëerd • Deze diensten worden aangeboden via verkoopkanalen en app stores waar op diensten geabonneerd kan worden en de goedkeurig en levering afgehandeld wordt • CCP biedt instrumenten voor beheer en meting van kanalen, tenants, catalogi, etc. • Cordys PaaS biedt eenvoudige manieren om nieuwe diensten te creëren uit bestaande producten en diensten Copyright © 2013 Cordys Software B.V. All rights reserved.
Hoe doe je dat:
Copyright © 2013 Cordys Software B.V. All rights reserved.
Enterprise Mobility: Mobiele toepassingen Cordys Enterprise Mobility maakt het makkelijk om mobiele toepassingen te maken voor alle mobile devices: • Leveren van mobile BPM ter ondersteuning van alle deelnemeners in het proces of belanghebbenden bij een dossier op ieder mobile device • Mobile applications voor het benaderen van backend systemen, Saas, gegevens, werkbakken en taken • Improve customer engagement door het leveren van B2C multi-channel apps
Cordys Enterprise Mobility bestaat uit de Cordys Mobile Software Development Kit (SDK) en de Cordys Mobile Native Application. Copyright © 2013 Cordys Software B.V. All rights reserved.
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Enterprises – Insurance Life Insurance Claims The Cordys Life Insurance Claims delivers an end to end, configurable case management approach to claims for life and health products.
Non-Life Insurance Claims Cordys Non-Life Insurance Claims supports complex claims handling across the customer, insurer and third parties.
Legacy Modernization With Cordys Legacy Modernization existing investments are protected and “wrapped” with proven, pre-built integration and connectivity built on leading edge technology.
Customer Successes
Manage the complexity of an integrated product offering and claims process chains
Case centric insurance claims processing with improved efficiency & visibility
Legacy modernization, reduced IT complexity and product manufacturing & distribution
New infrastructure for diverse (online) sales channels to achieve superior customer service
Enterprises – Banking and Financial Services Extend core banking applications Cordys provides the capability to integrate disparate banking systems and easily model core banking and customer processes leading to a competitive edge, reducing the technology burden on IT and rapidly developing new applications.
Shorter time to compliance Cordys allows the business and compliance teams in banks to easily model and implement compliance with standard regulations, such as Sarbanes-Oxley Act(SOX) and Basel II, with minimal effort and expense (shorter time-to-compliance).
Customer Successes
Extend legacy systems leading to customized product offerings and new channels Copyright © 2013 Cordys Software B.V. All rights reserved.
Reduced per-transaction cost, improved workforce productivity, increased processing capacity
Secure web-based global procurement solution leading to better compliance and lower costs
Enterprises – Manufacturing Enterprise in the Cloud with PaaS Improve business agility with Cloud based BPM and PaaS. Integrate Google Apps with enterprise software via Cordys Process Factory.
Extend ERP lifetime By adding a flexible and easily adaptable Business Process and User Interface layer on top of existing business applications the lifetime of these applications can be extended without need for a big investment on the replacement of these systems.
Customer Successes
Migration of 30,000 users from Lotus Notes to a new cloud platform
Kaizen process implementation, complete cost visibility/calculation
Increased perfect order rate, reduced development cycle, orchestration, visibility & control
97% of spare parts delivered in 24 hours, increased service sales, reduced failure
Enterprises – Communications and Media Cloud Provisioning of SaaS/PaaS/BPaaS Cordys provides a multi-tenant deployment framework for provisioning of SaaS, PaaS and dynamic cloud Applications.
Commercial Orchestration and Provisioning Cordys provides an BSS/OSS orchestration framework for transformation and commercial orchestration of commercial orders and provisioning of functional network, voice and/or data center products
Infrastructure monitoring & alerting Cordys provides an rule-based event monitoring framework for event status acquisition and correlation to geographical information systems for proactive infrastructure management
Customer Successes
Process Automation (26,000 users) Copyright © 2013 Cordys Software B.V. All rights reserved.
Orchestration between order entry via Internet and back-end provisioning and billing systems
Media workflow automation across a range of processes and systems
Enterprises – Government and Public sector Dynamic Case Management Support knowledge workers with case management applications combining ad-hoc workflow and structured processes with full workload transparency.
Cloud Collaboration Leverage next-generation (private) cloud technology to optimize citizen service.
Legacy Modernization With Cordys Legacy Modernization, existing investments are protected and “wrapped” with proven, pre-built integration and connectivity built on leading edge technology.
Customer Successes
Unified & integrated IT system, centralized access to data, rules based decision management Copyright © 2013 Cordys Software B.V. All rights reserved.
Improved logistics business processes consumed “as a Service” from a cloud broker
Significant cost reduction and process automation with healthcare (private) cloud platform
Enterprises – Energy and Utilities Energy Management Processes Businesses processes of energy suppliers, energy traders, energy grid operators and energy retailers can easily be connected to existing trading systems, monitoring systems, etc.
Smart Meter rollout orchestration Cordys provides SOA-based BPM platform with centralized control, automated workflow and a high degree of flexibility and scalability for automation of work processes, real-time monitoring activities, and easily integration of legacy systems.
Smart Meter Event Portal End-to-end business process control and visibility from Meters to Enterprise Applications.
Customer Successes
Extending SAP for operation efficiency, reduced cost and improved customer experience) Copyright © 2013 Cordys Software B.V. All rights reserved.
BPM adoption enabling significant operational benefit, 47,000 man hours saved
Energy grid processes, improved customer service and improved order management
Service Providers Unlock new revenue and reduce costs
Differentiate customer experience Offering IaaS, PaaS, SaaS and professional services
Simplified management of product portfolio A technology agnostic service provisioning and orchestration engine
Deliver new cloud products and services Use the Cordys platform for service aggregation and automation
Evolve to a cloud broker Federate & distribute high margin business services
Customer Successes
Cloud & on-premise integration, service aggregator and cloud broker
Cloud provisioning and PaaS
Process driven customer service, improved order management and visibility
Service provider enablement with cloud based BPM and PaaS
SaaS & IaaS provisioning and orchestration
IaaS & SaaS provisioning and brokering
Independent Software Vendors Create new business opportunities in the Cloud
Cloud-enabled process applications Build process applications which seamlessly inetrgate with existing on-premise and cloud applications offered as SaaS via light-footprint platform.
Modernize existing solutions Use the open Cordys platform to incorporate new cloud, BPM and integration technologies in your existing product portfolio.
Enterprise mobility Add mobile computing capabilities to your ISV offerings enabling participation on any device or tablet.
Customer Successes
Speed to market, new ISV product suite offered “as a service”
ISV delivering complete HRM SaaS suite combining process and social media
Retail products and solutions delivered “as a Service” such as single customer view
Rejuvenating aging technology, offering SaaS for Social Housing corporations
Customer: CIZ CIZ (Centrum Indicatiestelling Zorg or Care Assessment Centre) is responsible for all assessments and payments related to the ‘AWBZ’ Act
Business Challenges:
Business Needs:
Cordys Solution:
Benefits:
• Government forces CIZ to cut costs: AWBZ costs now exceeds €24 billion a year
• Heavy cost reductions starting with the stabilization and simplification of the main IT system
CIZ selected the Cordys Business Operations Platform (BOP):
• Unified way of working across all departments and regions of CIZ
• Collaborative Workspace (CWS) to enable true collaboration between business & IT
• Significant cost reductions
• 80% of more than a million assessments per year is handled electronically: control and efficiency is needed • High maintenance costs due to inflexible and instable IT system
• Adopt open market standards to support the connection and collaboration with all parties in the supply chain • Support business & IT to collaborate on solution development
• Service Oriented Architecture (SOA) to integrate existing IT and new solutions • BPM & Case Management used to design the complete assessment process and allow knowledge workers to take their own approach
• Multi-tenancy allows sharing of resources for different regions in a secure manner
Copyright © 2013 Cordys Software B.V. All rights reserved.
• Maximum flexibility for handling frequently changing processes
• Improved collaboration with healthcare partners
Customer: KPN KPN is the leading telecommunications and ICT service provider in The Netherlands
Business Challenges:
Business Needs:
Cordys Solution:
Benefits:
• Lower margins due to increased competition and growing customer demand for new services
• Better customer service, unified services and faster delivery of new services must be provided to stay competitive and keep the customer base
• Process orchestration between order entry via Internet and backend provisioning and billing systems
• Shorter time-to-market for new products
• Heavy competition by cable companies and high costs to maintain current copper network • An aggressive 3 month timeline to go live
• Orchestration of end-to-end customer • Flexible orchestration solution for the Business Support Systems which can change on the fly to stay up-to-date with ever changing KPN requirements
• Direct provisioning and billing of new voice-, internet- and multimedia services on new fiber network • Integration with various systems to create a single customer view: Tibco (for network access), Oracle (for billing), Barcelona (middleware) & Siebel (for CRM)
• Single view of the customer and improved management of customer services • Real-time monitoring the progress and performance of the provisioning processes to increase visibility into order process • Improved customer satisfaction via customer self-service model: • Easier to make changes to existing business processes to adapt to changing business needs
“The Cordys BPM platform also ensures that we can react efficiently and quickly to the everchanging needs of our customers.” CIO of KPN
Customer Case Study: KPN Industry: Communications & Media Solution architecture diagram (high level view) of Fiber architecture at KPN
Differentiators A single platform, combining the world of Integration, Business Process Management, and Composite Application Development
Enables true business and IT collaboration via a single Collaborative Workspace
Support for any type of workflow including human-to-human workflows, system-to-system integration-type interactions and hybrid processes
Full support of rich mobile applications and task management
Designed to support multi-tenancy and offered as cloud service
Modern and open platform, built on a secure, highly available and scalable architecture Copyright © 2013 Cordys Software B.V. All rights reserved.
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