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Tujuan Setelah pelatihan ini peserta diharapkan mampu : 1. Melakukan analisa kebutuhan pelatihan (Training Needs Analysis) 2. Memahami konsep kompetensi level organisasi, jabatan dan individu 3. Mengidentifikasi faktor-faktor penting dalam merancang program pelatihan 4. Memahami bagaimana menyusun modul pelatihan dengan efektif 5. Memilih aneka ragam metode kreatif dalam proses pelatihan 6. Mengetahui bagaimana cara untuk melakukan evaluasi pelatihan
Materi Pelatihan Analisa Kebutuhan Pelatihan (Training Needs Analysis) • • • • •
Level Organisasi: Corporate Strategy dan Corporate Values Level Jabatan: Identifikasi kebutuhan kompetensi tiap jabatan Training Matrix untuk setiap posisi jabatan Level Individu: Identifikasi kompetensi yang dibutuhkan Competency Assessment – Competency Gap
Merancang Program Pelatihan
• Ragam jenis pelatihan • On-Site : On the job training, Aprrenticeship, Coaching and Mentoring, Rotasi Pekerjaan dll • Off-Site : Presentasi, audio visual, simulasi, CAI (Computer Assisted Instructure)
Menyusun Modul Pelatihan • • • • •
Menetapkan sasaran dan tujuan pelatihan Menentukan metode pelatihan Membuat run down pelatihan Merancang materi presentasi yang menarik Mengidentifikasi alat-alat evaluasi
Membawakan Materi Pelatihan • • • • •
Tehnik presentasi dan komunikasi dan seorang fasilitator Memahami ragam peserta dengan karakteristik masing masing Membawakan ice breaking dan energizer Membawakan roleplay dan studi kasus Menciptakan suasana training yang menarik
Melakukan Evaluasi Pelatihan
• Empat level evaluasi pelatihan • Langkah-langkah evaluasi pada tiap level. • Evaluasi pelatihan vs produktifitas kerja
Trainer
Ir Vivid Zulprimiadanni, MM
• Human Capital Division Head PT Komatsu Astra Finance • Former Senior Manager Organization Development and Talent and Performance Management Manager of PT Astra Credit Companies
Training Provider
Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable highperformance organizations. We provide consulting & training to : • Create high-performance cultures that drive bottom-line results & reinforce your organization’s mission and values. • Develop leaders at all levels who can manage the business and inspire your employees. • Align employee self-interest, energy and talents with your organization’s strategy.
Modul Pelatihan
Program Inhouse Training dan Kelas Publik
Leadership • • • • •
Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making
Service Excellence
• Excellent Service Interaction • Complaint is A Gift • Service Crucial for Manager
HRD • • • • •
Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment • Assessment Skills • Employee Engagement • KPI and Performance Management System
• • • • •
Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation
• Strategic Customer Experience • Customer Satisfaction Measurement
• • • • • • • •
Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators (MBTI) Outsourcing Management UU Ketenagakerjaan
Consulting Services Service Quality
Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture.
Operational Excellence
Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way.
Human Resources
People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively.
Type of common consultation request such as : • Set up Service Standardization • Define Service Measurement • Implementation Service Monitoring • Set Up Service Assessment / Service Audit • Conduct Mystery Shoppers
Operation Excellence Consultation would be : • Define Capacity Planning • Design Operation Management Blue Print • Set Up Process Standardization • Conduct & implement Process Improvement • Set Up Customer Care/Service Desk
We provide the following Human Resources consultation services : 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure & Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.
Partial List Of Our Clients
Public Training Schedule 2016 Topic Service Excellence & Handling Customer Complaints Efektif Marketing Plan MBTI for HR Practitioner Aspek Hukum Perjanjian Kerja : PKWT, PKWTT, Skala Upah,PHK Tanpa Gejolak Practical Leadership and Managerial Skills Train The Trainer Assessment Center (Batch 4) : Psychological Test , MBTI, Behavioral Event Interview ( BEI), Leaderless Group Discussion, Intray Excercises, Case Analysis, Presentation, Reporting Handling Customer Complaint & Negotiation Skills for frontliners Effective Recruitment using DISC Profile Strategic Compensation and Benefit Menyusun Kurikulum Pelatihan Berbasis Kompetensi Competency Based Recruitment and Selection Smart Sellling Skills Problem Solving and Decision Making 3 Day HR Management Course Business Values and Ethics Coaching and Counseling Skills Assertive and Comunication Skills Building Strong Corporate Culture PHK Tanpa Gejolak Excellent Supervisory Skills Behavioral Event Interview Merancang Kamus Kompetensi HR Managament for HR Officer Selling Skills and Negotiation Skills Komunikasi Efektif untuk Tim Layanan Rumah Sakit Service Quality Management Pelatihan Tes Psikologi untuk HR ( Non Psikologi) Interpersonal Communication Skills
Oktober
November
19-20 9-10
16-17
17-18 2-3 7-8
16-17
24-25
7-8
Investasi & Registrasi Early Bird: Rp 3.700.000 /peserta ( lunas sebelum 25 Oktober 20 Full fare : Rp. 4.000.000 / peserta Biaya termasuk makan siang, 2x coffee break, materi hard copy pe FREE Peserta Ke- 4.
16)
latihan dan sertifikat.
Training | Consulting | Assessment
Formulir Registrasi
LEARNING AND DEVELOPMENT FOR TRAINING SPECIALIST 11-12 November 2016 | Pkl 09.00-17.00 WIB | Hotel 101 Dharmawangsa Square Jakarta Name
Name
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Mobile
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Phone/Mobile
Fax : (021) 79190826
Jl. Mampang Prapatan VI No. 51 Jakarta 12790 Phone : (021) 797 51 58 Mobile WA Pin BB
: : : :
0813 1100 9800 0812 802 8352 0813 1100 9800 5FE266D1
[email protected] Or visit us at : www.serviceleadership.web.id
Payment Method Payment can be done by using the account number below : Bank A/N : CV Prima Sinergi No Acc. : 7600396913 Please put note : [SEMINAR TITLE] and [YOUR COMPANY’S NAME] on the
Training | Consulting | Assessment
