Program Studi: Manajemen Bisnis Telekomunikasi & Informatika Mata Kuliah: Data Management Oleh: Yudi Priyadi
(Business Process Management (simple) )
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
Learning Objectives
Students are able to explain the business processes of a system Students are able to explain the basic notation Flow Map functionally, Students are able to apply the concept of modeling Flow Map to a business process that occurs in a system, Students are able to analyze the business processes of a system using the assumption, to design the Flow Map, Students are able to evaluate the Flow Map that has been made, to determine the feasibility of the diagram if implemented in a business process management.
2
Creating the great business leaders
1-2
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
It can be for BPM >>>>
Systems Flowcharting Symbols (Flowmap) Decision
One input and two output: T/F, Y/N, Etc. For decision making.
3
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
What is a Business? Telkom University
An organizational entity that deploys resources to provide customers with desired products or sservices
What is a Process?
A specific ordering of work activities across time and space, with a beginning, an end, and clearly identified inputs and outputs: a structure for action. Laguna & Marklund:
A natural continuing activity or function
A series of actions or operations conducting to an end
4
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
What is a Business Process?
A group of logically related tasks that use the firm's resources to provide customer-oriented results in support of the organization's objectives “describing how something is done in an organization”
Examples of Business Processes Functional Area Business Process Manufacturing and production Assembling the product Checking for quality Producing bills of materials Sales and marketing Identifying customers Making customers aware of the product Selling the product Finance and accounting paying creditors Creating financial statements Managing cash accounts Human resources Hiring employees Evaluating employees' job performance Enrolling employees in benefits plans
5
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
What is “Process Modeling”?
A diagram or map of a business process and the supporting documentation of related characteristics, which identifies the activities performed and the information and product flows between them
6
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University Business Process / Data in Flowchart Symbols
A Predefined Process
An Activity A Document
Start
The Start of a Process
End
The End of a Process
Continuation of the process at the same page at an equal symbol with the same number. Used when a relation arrow crosses another relation arrow Off-Page Connector - Process will continue on the next page
A Decision Representing a Relation
Data (input as outputs)
Manual Data Item A Database File
7
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Rules For BP/Data Symbols Telkom University
Start
Symbol used to identify the start of a business process
Generate Purchase Order OK?
Activities must be described as a verb
Yes
Decisions have only two possibilities (Yes & No)
No Crossing lines are not allowed
End
If one side of the decision has no further processes defined this symbol has to be used 8
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Rules For BP/Data Symbols Telkom University
I
Purchase Order
A
Posting of Bonus
Continuation symbol within the same number must be present twice on the same page Name the document
Sub-Process Delivery BC 4.04
Off- Page Connector is used to continue a process at the next page or to let the process to flow over at the previous to the next page. If more than one is needed use A, B, C, D… Name the data
9
Predefined Processes always have a relation to level and stream by a number in the line below a sub-process description A predefined process must be described in a different flowchart. To make the relation clear between the predefined process and the belonging flowchart a unique alpha numeric number should be assigned to this predefined process.
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
Start Take Order
Customer Order
No
Let’s check together…. rule, rule…, and rule
OK? Yes Prepare order Schedule Delivery
is it true…?
Deliver Order
End 10
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
Flowchart with Swimlane >>> Flowmap
Let’s check together…. rule, rule…, and rule
is it true…? 11
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
Business Process Reengineering “Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed.”
12
3 Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
Why Reengineer?
Customers
Demanding
Sophistication
Changing Needs
Competition
Local
Global
Change
Technology
Customer Preferences 13
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
BPR: STRATEGY*
Stakeholder Assessment - shareholders, customers, employees
Determine which stakeholder expectations should be met to gain competitive advantage
Determine how to redesign to meet expectations
Map out IT solutions to support
Develop & implement new processes, etc.
* Adapted from A.D. Little Inc.
14
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Telkom University
Key Steps Select The Process & Appoint Process Team Understand The Current Process Develop & Communicate Vision Of Improved Process Identify Action Plan Execute Plan
15
Creating the great business leaders
Fakultas Ekonomi dan Bisnis
Program Studi:
Dosen:
School Economic and Business
MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA
Yudi Priyadi, M.T.
Benefits From IT Telkom University
Assists the Implementation of Business Processes
Enables Product & Service Innovations
Improve Operational Efficiency
Coordinate Vendors & Customers in the Process Chain
BPR Impacts Redesign of processes From mass production to mass customization Cycle time reduction Restructuring organizations
16
Creating the great business leaders
