KNOWLEDGE MANAGEMENT IMPLEMENTATION IN ORGANIZATION SEMINAR DAN WORKSHOP 29 September 2016
BINUS UNIVERSITY
AGENDA KEGIATAN Sesi
Topik
Keterangan
1
Organisasi & Knowledge Management
Seminar & Diskusi Kelompok
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Knowledge Management @ Organisasi
Seminar & Diskusi Kelompok
3 4
Knowledge Management @ BINUS University Rangkuman dan Rencana Tindak Lanjut
Sharing Pengalaman Diskusi Umum
KNOWLEDGE MANAGEMENT IMPLEMENTATION IN ORGANIZATION
Harjanto Prabowo Rektor BINUS University Professor / Guru Besar Manajemen Sistem Informasi
Elidjen Knowledge Innovation Manager - Direktorat KM & Inovasi BINUS University Associate Professor
ORGANISASI DAN KNOWLEDGE MANAGEMENT
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DATA – INFORMATION - KNOWLEDGE Data: content that is directly observable or verifiable: a fact Information: content that represents analyzed data Knowledge: knowledge as “information in use, and the interaction of information with the human mind, which gives it meaning and purpose.” knowledge is constructed through an “accumulation of facts, procedural rules or heuristics through our daily experience and study” Data
Transaction record from cash register
Information
Transaction report and analysis
Knowledge
Business insight
DATA – INFORMATION - KNOWLEDGE
Data
Setiap saat, staf mini market melayani pembeli dengan menggunakan aplikasi komputer. Didapatkan data penjualan
Information
Manajer minimarket bekerja sama dengan kantor pusat menggunakan informasi penjualan untuk mengatur ketersediaan stok barang di minimarketnya agar tidak kekurangan
Knowledge
Manajer minimarket dan kantor pusat mendapatkan pengetahuan hasil dari mempelajari trend kebutuhan pelanggan dan perilaku pelanggan terhadap barangbarang untuk membuat strategi penawawan diskon dan lain-lain.
DATA – INFORMATION - KNOWLEDGE
FUTURE Wisdom
CONTENT
Knowledge Data
PAST
UNDERSTANDING
Information
DATA – INFORMATION - KNOWLEDGE Area
Data
Informasi
Knowledge
KNOWLEDGE TYPES Tacit Knowledge: has a personal quality, which makes it hard to formalize and communicate developed from direct experience and action, and usually communicated through informal conversation and shared experience Explicit Knowledge: refers to knowledge that is transmittable in formal, systematic language which is more precisely and formally articulated, and removed from the original context of its creation or use Tacit Knowledge
Expertise, know how, know why, and culture
Explicit Knowledge
Manual, procedure, specification, design, patent, and license
KNOWLEDGE TYPES
Organisasi Group Individu
KNOWLEDGE TYPES
Copyright 2000, PricewaterhouseCooper LLP in Kidwell, J.J. et al (2000)
KNOWLEDGE TYPES Area
Tacit Knowledge
Explicit Knowledge
KNOWLEDGE CATEGORIZATION Knowledge of products / services Knowledge of processes / procedures Knowledge of production technology Knowledge of customers and markets Knowledge of your competitors Knowledge of your own people
KNOWLEDGE CONVERSION SECI MODEL (Nonaka dan Takeuchi)
KNOWLEDGE CONVERSION
KNOWLEDGE CONVERSION
SECI
Bentuk Kegiatan
Bagaimana Melakukannya
Teknologi yang Digunakan
FROM TACIT & EXPLICIT KNOWLEDGE
FROM EXPLICIT TO TACIT KNOWLEDGE
KNOWLEDGE MANAGEMENT Knowledge Management a systematic and integrative process of coordinating the organisation-wide activities to retrieve, use, share, create and store knowledge, actionable information and expertise of individuals and groups in pursuit of organisational goals
Source: Knowledge-Creating Company ( Chen - 2010)
KNOWLEDGE MANAGEMENT Some typical knowledge management objectives would be to:
Facilitate a smooth transition from those retiring to their successors who are recruited to fill their positions Minimize loss of corporate memory due to attrition and retirement Identify critical resources and critical areas of knowledge so that the corporation knows what it knows and does well — and why Build up a toolkit of methods that can be used with individuals, with groups, and with the organization to stem the potential loss of intellectual capital Source: Dalkir, (2011)
KNOWLEDGE MANAGEMENT - KOMPONEN People
individu, group, organisasi yang terlibat dalam kegiatan KM
Process
proses inti KM: create - store - retrieve - use – share aspek pengelolaan
Technology
teknologi informasi untuk mendukung people dan process
KNOWLEDGE MANAGEMENT Fungsi Utama Knowledge Management *) Menyediakan tempat penyimpanan knowledge Meningkatkan akses pada knowledge Memajukan lingkungan untuk melaksanakan KM Mengelola knowledge sebagai asset
KNOWLEDGE MANAGEMENT Kegiatan Sharing (kunci utama KM) 22 aktifitas untuk sharing knowledge *)
After Action Review (AAR) Brainstorming Collegial Coaching Community of Practice Exit Interview
Good / Best Practice Mentoring Peer Review Visualisation Yellow Pages
*) Swiss Agency for Development and Cooperation (SDC) (2009)
COMMUNITY OF PRACTICE A Community of Practice (CoP) is a group of committed people, active in a common domain, with a genuine interest in each others’ expertise based on their own practice. Members combine their own interests with an open mandate from their organisation and work together in a rather informal structure Ada 6 (enam) prinsip untuk dapat melakukan CoP dengan baik, yaitu : 1) harus ada Komunitas 2) harus ada Domain (tema sentral terkait komunitas) 3) harus ada “Practice” yang terjadi di komunitas tersebut 4) harus ada motivasi melakukan CoP 5) harus ada Mandate ( dukungan agar CoP berjalan dan berkembang) 6) harus ada keseimbangan formal dan informal stuktur CoP
KNOWLEDGE MANAGEMENT PRINCIPLES
The knowledge acquisition process should be part of the work process Integration of knowledge from multiple disciplines has the highest probability of creating new knowledge and value added Knowledge valuation should be conducted from customers’ perspective KM focus should be on core knowledge critical to sustaining company’s competitive edge Source: Knowledge-Creating Company ( Chen - 2010)
KNOWLEDGE MANAGEMENT @ ORGANIZATION
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KNOWLEDGE MANAGEMENT @ UNIVERSITY
Academic Product Knowledge
Students
Lecturers
Staffs
Parents
Corporate Knowledge
BINUS Group
Partners
GOVERN MENT
Society
ORGANIZATIONAL KNOWLEDGE LYFECYCLE & KM COMPONENTS A systematic and integrative process of coordinating the organisation-wide activities to retrieve, use, share, create and store knowledge, actionable information and expertise of individuals and groups in pursuit of organizational goals
KM Components
KNOWLEDGE MANAGEMENT @ UNIVERSITY – PENDEKATAN PEOPLE Pendekatan baru dalam manajemen SDM di universitas Tujuan Utama: Membangun dan meningkatkan motivasi untuk terlibat dalam KM Membangun semangat untuk ber-inovasi
Beberapa inisiatif: Memperbaiki sistem SDM, khususnya dalam pengembangan SDM dan rewardpunishment Mendorong tumbuhnya CoP dan sejenisnya Memanfaatkan Portal KM untuk mendorong STAR People dalam KM Memanfaatkan social media aplication untuk mendorong kemampuan berkomunikasi
KNOWLEDGE MANAGEMENT @ UNIVERSITY – PENDEKATAN KEPEMIMPINAN Kepemimpinan perguruan tinggi Tujuan Utama : Membangun budaya KM dan inovasi di universitas Memastikan adanya komitmen dan dukungan dari pimpinan universitas dalam mengembangkan dan menggunakan KM Integrasi dengan sistem-sistem manajemen lainnya
Beberapa inisiatif Menetapkan ukuran keberhasilan KM sebagai salah satu indikator kinerja universitas, program studi, unit kerja, dan individu Memfasilitasi dan mendukung organisasi KM di universitas Menjadi role model dalam menggunakan KM system di universitas Membangun dan mengintegrasikan sistem-sistem kerja / manajemen di universitas dengan KM sistem Membangun sistem perlindungan HAKI dan menghargai semua karya HAKI
KNOWLEDGE MANAGEMENT @ UNIVERSITY BERBAGI PENGALAMAN
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2016 INDONESIAN MAKE NOMINEES
2016 INDONESIAN MAKE FINALISTS 1. BINUS University 2. United Tractors 3. Rekayasa Industri 4. Tower Bersama Infrastructure 5. FIF GROUP 6. Petrokimia Gresik 7. Tigaraksa Satria 8. Pembangkitan Jawa-Bali 9. Adira Dinamika Multi Finance 10.BFI Finance 11.Dompet Dhuafa 12.Pupul Kaltim
2016 INDONESIAN MAKE WINNERS 1. 2. 3. 4. 5. 6. 7. 8. 9.
BINUS University United Tractors Rekayasa Industri Tower Bersama Infrastructure FIF GROUP Petrokimia Gresik Tigaraksa Satria Pembangkitan Jawa-Bali Adira Dinamika Multi Finance
THE INDONESIAN MOST ADMIRED KNOWLEDGE ENTERPRISE (MAKE) AWARD | Teleos | The KNOW Network UK
10X 2007 - 2016
THE INDONESIAN AND ASIAN MAKE AWARD | Teleos | The KNOW Network UK
SPECIAL RECOGNITION | Teleos | The KNOW Network UK
ADMIRABLE INTERNAL IMPROVEMENT
2016
ADMIRABLE CONSISTENCY IN IMPROVING KNOWLEDGE MANAGEMENT IMPLEMENTATION
ADMIRABLE STRONG INTERNAL COMMITMENT
2013
2011
FINALIST OF 2016 ASIAN MAKE STUDY
2014 ASIAN MAKE AWARD WINNER
2014 ASIAN MAKE AWARD WINNER
2014 ASIAN MAKE AWARD WINNER
FONDASI KNOWLEDGE ENTERPRISE KNOWLEDGE MANAGEMENT & INNOVATION DIRECTORATE ORGANIZATION STRUCTURE - 2016 RECTOR
DIRECTOR OF KNOWLEDGE MANAGEMENT & INNOVATION
Administrative Assistant
KNOWLEDGE INNOVATION MANAGER
KNOWLEDGE PRODUCT MANAGER
KNOWLEDGE MULTIMEDIA MANAGER Effective Date: January 1, 2016
KNOWLEDGE SYSTEM MANAGER
DIGITAL MEDIA DEVELOPMENT MANAGER
KM FRAMEWORK (MAKE AWARD) | Teleos | The KNOW Network UK
1. Establishing an Enterprise Knowledge Culture 2. Developing knowledge workers through senior management leadership 3. Developing and delivering knowledge-based products/services/solutions (innovation capability) 4. Maximizing the value of intellectual capital 5. Creating and sustaining an environment of knowledge sharing 6. Creating and sustaining an enterprise culture of continuous learning 7. Managing customer/stakeholder knowledge to create value and enterprise intellectual capital 8. Managing enterprise knowledge to generate shareholder/stakeholder value
KNOWLEDGE MANAGEMENT @ BINUS UNIVERTSITY
Academic Product Knowledge
Students
Lecturers
Staff
Parents
Corporate Knowledge
BINUS Group
Partners
GOVERN MENT
Society
KNOWLEDGE MANAGEMENT APPROACH @ BINUS UNIVERSITY Dilip Bhatt, 2000
LEADERSHIP SYSTEM APPROACH
Focusing on stakeholder empowerment Managing perception Building individual competency and commitment Appreciating all achievement
PEOPLE APPROACH
INTEGRATED
• Focusing based on Vision and Mission • Building competency and culture through system and role model
TECHNOLOGY APPROACH
• Focusing on effectivity and newness • Building integration from user perspective
KM PORTAL
Komunitas di BINUS UNIVERSITY
INTELLIGENT SYSTEM RIG
BIOINFORMATI CS RIG
PERFORMANC BIOINFORMATI E EXCELLENCE CS RIG RIG
PHOTONICS & COMPUTER SYSTEMS RIG
FOOD TECHNOLOGY RIG
INTERNET OF THING RIG
53 ORGANISASI KEMAHASISWAAN
53 ORGANISASI KEMAHASISWAAN
AKTIVITS KM COLLABORATION
FACULTY MOBILITY
STUDENT MOBILITY
RESEARCH COOLABORATION
BINUS CASE STUDY 2010 Indonesia Business Cases Book 2011 MURI 100 Business Cases in 4 Years 2012
5 cases published in The Case Center (formerly ECCH)
2013
2 cases published in The Case Center (formerly ECCH)
2014
5 cases published in The Case Center (formerly ECCH)
Engage 10 case studies with Astra International, 2nd winner of PPM Case study 2013 - 2014 Writing competition, submit to AESE and EFMD case writing competition. URL for Case Study Journal ª ECCH: http://www.thecasecentre.org ª Emerald: http://emeraldinsight.com/ ª Asian Case Research Journal: http://www.worldscientific.com/worldscinet/acrj ª Asian Management Journal Case: http://ajc.sagepub.com/ ª Journal of Accounting Education: http://www.journals.elsevier.com/journal-of-accountingeducation/
AKTIVITAS KM KNOWLEDGE SHARING ACTIVITIES # DARI REKTOR UNTUK BINUSIAN
EXECUTIVE LEARNING SERIES
CEO SPEAK
CFO FORUM
CMO CHAT
CASE STUDY
MEET & GREET WITH ICT LEADER
TECH MEDIA TALK
PLAY MEDIA TALK
CIO SCHOOL
STUDIUM GENERALE
SEMINAR
WORKSHOP
TALKSHOW
FGD
BEST PRACTICE SHARING KNOWLEDGE
BEST PI ACHIEVEMEN T SHARING KNOWLEDGE
KM AWARD WINNERS SHARING KNOWLEDGE
INNOVATION AWARD WINNERS SHARING KNOWLEDGE
EMPLOYEE AWARD WINNERS SHARING KNOWLEDGE
BOOK REVIEW
KOLOKIUM
POWER LECTURES SERIES
SCIENTIFIC LECTURE
INTERNATION AL RELATION LECTURE SERIES
INTERNATION AL PROGRAM AND ACTIVITIES
KIJANG INITIATIVES FORUM
INDUSTRIAL GATHERING
INDUKSI KARYAWAN
PELATIHAN KARYAWAN
INDUKSI DOSEN
PELATIHAN DOSEN
AFTERNOON MEET AND GREET
TOWN HALL MEETING
SIT IN
PEER REVIEW
REFRESSHIN G MATA KULIAH
LKMM SERIES
SCDC UPDATE
KELAS BELAJAR
RESPONSI
TRY OUT
CONFERENCE
BENCHMARKI NG
RESEARCH COLLABORATI ON
AKTIVITAS KM KNOWLEDGE SHARING ACTIVITIES – STUDIUM GENERALE
KM DALAM BISNIS INNOVATION
Gambar BINUS on iTunes U
Gambar Distribusi Pengguna BINUS on iTunes U
BINUS Course Go Global
KM MOBILE
KM AWARD TOP CONTRIBUTORS
TOP ACCESSED CONTENS
TOP RANKING
TOP RATING CONTENS
KNOWLEDGE SHARING KEMENKEU, BPK, DAN UNJ BENCHMARK KM KE BINUS UNIVERSITY
KEMENKEU BENCHMARK KM KE BINUS UNIVERSITY
KNOWLEDGE SHARING DOMPET DUAFA BENCHMARK KM KE BINUS UNIVERSITY
KNOWLEDGE HARVESTING SEMINAR & WORKSHOP KM IMPLEMENTATION @ HIGHER EDUCATION
PERKEMBANGAN IMPLEMENTASI KM
