Proposal
General Affairs Management Jakarta 9 Oktober 2015, Fave Hotel Melawai Pkl. 08.30 - 18.00 Wib
Latar Belakang General Affairs (GA) atau yang lebih dikenal dengan nama Bagian Umum Perusahaan merupakan pelaksana operasional dari sebagian pekerjaan utama departemen HRD. Tanpa tim GA yang kompeten, perusahaan sulit menghasilkan kinerja yang optimal.
GA memiliki banyak varian tugas yang masing-masing memerlukan pengetahuan dan keterampilan tersendiri seperti, electricity, perizinan, keamanan, building maintenance, kendaraan,insurance, dampak limbah dll. Oleh karena itu dibutuhkan pelatihan untuk memenuhi syarat kompetensi bekerja di departemen GA.
Tujuan Setelah pelatihan ini peserta diharapkan: 1.Memahami tugas dan tanggung jawab General Affair (GA) dalam perusahaan 2.Mampu memberikan layanan prima kepada semua pelanggan ( Internal & External ) 3.Memahami dan menguasai semua bisnis proses GA 4.Mampu menganalisa kinerja GA serta menetapkan area yang masih memerlukan peningkatan dalam perusahaan 5.Mampu menetapkan kompetensi minimal yang harus dimiliki oleh profesional General Affairs
Materi Pembahasan * Tugas dan Tanggung Jawab General Affairs (GA) dalam perusahaan * Kompetensi teknis dan soft kompetensi yang harus dimiliki seorang profesional GA * Uraian Pekerjaan ( Job Description) General Affairs * Bisnis Proses GA * Area Tanggung Jawab GA • Building Management, Asset Management • Keamanan / Security dan ketertiban, kebersihan • Kendaraan perusahaan dan fasilitas pool • Perijinan, dan kehumasan, operasional, dll • Perijinan Tenaga Kerja Asing • Cleaning Service dan penanganan limbah • Resepsionis dan operator telepon, serta keluar masuk Tamu • Kantin, Laundry & Mess Perusahaan • Alat Tulis Kantor (ATK) • Penanganan Listrik, Air dll. • Pelaksanaan event khusus • Pengelolaan Cleaning Service & Office Boy / Office Girl • Outsourcing Management / Labour Suply • Penanganan tamu Penting (Tamu VVIP, VIP, Instansi Pemerintah, Auditor Perusahaan,) * Service Excellence * Komunikasi internal & Eksternal * Problem Solving dalam area GA
Metodologi Methodology
Highly Interactive Discussion
Experiential Learning
Role Play + Feedback Session
Self-Reflection
Fasilitator Dra. Asmara Sudomo, M.Si
Ibu Asmara (Maya) adalah pengajar materi training General Affairs, Professional Secretary dan Modern Office Administration and Filing System. Beliau adalah praktisi GA dan Executive Secretary dengan pengalaman lebih dari dua puluh tahun di berbagai perusahaan asing dan lokal, diantaranya : PT Indokomas Buana Perkasa – Cegelec, Société Auxiliaire d’Entreprises (SAE), dan UTA French Airlines Saat ini selain sebagai profesional trainer dan konsultan pengembangan SDM di berbagai lembaga pelatihan , beliau juga sebagai pengajar di sebuah akademi sekretaris di Jakarta
Investasi Early Bird pembayaran sebelum 20 September 2015: Rp 1.400.000 /peserta Normal Rp 1.700.000 / peserta. Biaya termasuk Materi, 2x coffee break, 1 x makan siang dan sertifikat Transfer ke : BCA 7600396913 Cabang Jatinegara a/n CV Prima Sinergi BCA 6300801704 Cabang Kelapa Gading a/n Tohap P Simanjuntak
Information Service Leadership Consulting Gedung Multika 4th Floor Jl. Mampang Prapatan Raya 71-73 Jakarta 12790 Phone : 021-7975158 Mobile : 08129766822 , 08128028352 Pin BB 2262D278 WA 081321440395 E-mail :
[email protected] www.serviceleadership.web.id
Service Leadership
Service Leadership is a Service Quality and Human Resource Consulting firm dedicated to creating sustainable high-performance organizations. We provide consulting and training to: Create high-performance cultures that drive bottom-line results and reinforce your organization’s mission and values. Develop leaders at all levels who can manage the business and inspire your employees. Align employee self-interest, energy and talents with your organization’s strategy.
Program Training Service Leadership (Inhouse dan Publik) Leadership : Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation Service Excellence: Excellent Service Interaction Complaint is A Gift Service Crucial for Manager Strategic Customer Experience Customer Satisfaction Measurement
Program Training Service Leadership (Inhouse dan Publik) HRD Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment 360 Degree Feedback Employee Engagement KPI and Performance Management System Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators ( MBTI) Outsourcing Management UU Ketenagakerjaan
Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture. Type of common consultation request such as : 1.Set up Service Standardization 2.Define Service Measurement 3.Implementation Service Monitoring 4.Set Up Service Assessment /Service Audit 5.Conduct Mystery Shoppers
Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way. Operation Excellence Consultation would be : 1.Define Capacity Planning 2.Design Operation Management Blue Print 3.Set Up Process Standardization 4.Conduct and implement Process Improvement 5.Set Up Call Center/Customer Care/Service Desk
Consulting Services Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively. We provide the following HR consultation services: 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure and Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.
Partial list of our client
Partial list of our client
Public Training Schedule September Pemahaman dan Pelaksanaan UU Ketenagakerjaan
21,22, 23 September 2015
Oktober PDCA and Process Improvement Skills for Manager 1-2 Oktober 2015 General Affairs Management 9 Oktober 2015 HR Officer Development Program 7-8 Oktober 2015 Certification in Learning and Development 7-8 Oktober 2015 Training of Trainer - Batch 34 7-8 Oktober 2015 Practical Leadership 12-13 Oktober 2015 Certification in Recruitment & Assessment 20, 21, 22 Oktober 2015 Certification in Performance Management and Performance Appraisal 8,9,10 Oktober 2015
Formulir Registrasi General Affairs Management 9 Oktober 2015, Fave Hotel Melawai Jakarta, 08.30-18.00 wib 1. Nama : 2. Nama : 3. Nama : Perusahaan: Alamat :
Telp : Contact Person :
Posisi : Posisi : Posisi :
E-mail:
Fax to : 0217975159 HP : 08128028352 ( Rina) / 021-7975158 ( Elly) Atau E-mail ke
[email protected]
HP: HP: HP:
HP :
