Dedicated to World-Class Hospitality Services with Indonesian Authenticity

Dedicated to World-Class Hospitality Services with Indonesian Authenticity

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Aerowisata

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Food Services

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Hotels & Resorts Services

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Travel & Leisure Services

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Transportation Services

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Aerowisata Aerowisata was established in 1973 as part of the Indonesian's flag carrier, Garuda Indonesia, to become the premier service provider in the national hospitality and tourism industries. Over the course of more than 40 years, Aerowisata has enjoyed a healthy business growth and built a strong presence in the Indonesian market through its four business pillars: Aerowisata Food Services, Aerowisata Hotels & Resorts Services, Aerowisata Travel & Leisure Services, and Aerowisata Transportation Services.

Aerowisata didirikan pada tahun 1973 sebagai bagian dari maskapai penerbangan nasional Indonesia, Garuda Indonesia, untuk menjadi penyedia layanan terdepan di industri hospitality dan turisme nasional. Selama lebih dari 40 tahun, Aerowisata telah meraih pertumbuhan usaha yang sehat dan membangun kehadiran di pasar Indonesia melalui empat pilar usahanya: Aerowisata Food Services, Aerowisata Hotels & Resorts Services, Aerowisata Travel & Leisure Services, dan Aerowisata Transportation Services.

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Aerowisata Food Services serves the needs of domestic & international flights as well as industrial catering with a selection of delightful cuisines of the highest quality. Aerowisata Hotels & Resorts Services presents international standard accommodation through some of the best hotels and resorts located in prime destinations across the country's archipelago. Aerowisata Travel & Leisure Services is the leading travel service provider in nation committed to meet the travel arrangement needs of every customer, while Aerowisata Transportation Services is a one of the finest providers of high standard solution for all your transportation needs.

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Supported by Garuda Indonesia's award-winning reputation in the air travel industry and our over four decades' experience, Aerowisata offers you an integrated solution with high quality work-class services, delivered through Indonesia's unique personal touch.

Aerowisata Food Services melayani kebutuhan penerbangan domestik & internasional serta kebutuhan industrial catering dengan ragam pilihan sajian hidangan berkualitas tertinggi. Aerowisata Hotels & Resorts Services menawarkan layanan akomodasi berstandar internasional melalui fasilitas hotel dan resort terbaik di lokasi-lokasi primer di kepulauan Indonesia. Aerowisata Travel & Leisure Services merupakan penyedia layanan perjalanan terdepan di Indonesia dengan komitmen melayani kebutuhan perjalanan setiap pelanggan, sedangkan Aerowisata Transportation Services adalah salah satu penyedia solusi terbaik bagi semua kebutuhan transportasi anda.

Didukung reputasi Garuda Indonesia di industri penerbangan yang telah meraih banyak penghargaan, pengalaman kami selama lebih dari empat dekade, Aerowisata menawarkan anda solusi terpadu dengan layanan kelas dunia terbaik, serta sentuhan personal khas Indonesia.

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Corporate Values

Corporate Core Values

“Customer Comes First” 6

Vision and Mission Vision To become world class integrated food and hospitality corporation which feature Indonesian authenticity. Mission: Aerowisata as a holding company manages food, hotel, travel, and transportation business with high performance standards through qualified human capital and process to deliver optimum values to all the stakeholders

Visi Untuk menjadi perusahaan makanan dan keramahtamahan terpadu kelas dunia yang mengedepankan keaslian Indonesia. Misi Aerowisata sebagai perusahaan induk yang mengelola makanan, hotel, wisata, dan bisnis transportasi dengan standar kinerja yang tinggi melalui modal manusia yang berkualitas dan proses untuk memberikan nilai optimal bagi semua pemangku kepentingan. 7

Aerowisata Group PT Aerofood Indonesia Aerofood ACS PT Aero Wisata Aerowisata Retail Management PT. Mirtasari Hotel Development Prama Sanur Beach

PT Aero Globe Indonesia Aerotravel, AeroMICE, Aerohajj

PT Senggigi Pratama Internasional Kila Senggigi Beach Pool Villa Club

Food Services Division

Garuda Orient Holidays Australia / NZ, Pty Ltd

Garuda Orient Holidays Korea, Co. Ltd

PT Bina Inti Dinamika Prama Grand Preanger

Travel & Leisure Services Division

PT Aero Wisata Kila Widodaren

Hotels & Resorts Services Division Subsidiary : 12 Companies Employee : 10.140 Persons Asset : IDR 2.715 Bio

Garuda Orient Holidays Japan, Co. Ltd

PT Aerojasa Perkasa Aero Express, AeroGSA, Aerologistic

PT GIH Indonesia Garuda Indonesia Holidays

PT Aero Wisata Asana Kawanua

Transportation Services Division

PT Aerotrans Service Indonesia Aerotrans

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PT Aero Wisata Asana Biak

*Per 31 Desember 2014

PT Aero Hotel Management AHM

Minority Investment

Company Name

Ownership of Shares

PT Aero Systems Indonesia

49%

IT

PT Aeroprima

40%

Inflight Catering

PT Aeronur

45%

Inflight Catering

PT Ci link Indonesia

6%

Airlines

PT Bumi Minang Padang Plaza PT Nusa Dua Graha Interna onal PT Arthaloka Indonesia PT GMFAero Asia

Line of Business

9.57%

Hotel

6%

Hotel

2.58%

Building Management

1%

Aircra Maintenance

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Food Services With over four decades of experience, PT Aerofood Indonesia (Aerofood ACS) has built a reputation in delivering a widely acclaimed, 5 star quality, in-flight catering services for domestic and international flights, as well as industrial catering services to top companies and institutions in Indonesia. Aerofood ACS In-Flight Catering Services serve some 60,000 meal sets per day for passengers flying with more than 40 commercial airlines to various destinations around the world. We have been recognized many times for our excellent handling of our In-Flight Catering Services and our wide selection quality & appetizing selection of local and international cuisine. Every day, our industrial catering services prepare catering meals for more than 6 million employees working in diverse industries, from oil, mining & gas and off-shore industry, to the pharmaceutical, manufacturing as well as hospital sectors.

Dengan pengalaman lebih dari empat dekade, PT Aerofood Indonesia (Aerofood ACS) telah membangun reputasi dalam menawarkan layanan in-flight catering bintang 5 bagi beberapa penerbangan domestik dan internasional, serta layanan industrial catering berkelas untuk perusahaan dan institusi ternama di Indonesia. Aerofood ACS In-Flight Catering Services menyiapkan sekitar 60.000 porsi hidangan setiap hari, melayani penumpang dari lebih dari 40 maskapai penerbangan komersial yang terbang ke berbagai destinasi di seluruh dunia. Kami telah meraih banyak penghargaan, baik untuk kualitas layanan In-Flight Catering Services kami maupun ragam pilihan hidangan lokal dan internasional berkualitas & mengundang selera yang ditawarkan. Setiap hari, layanan industrial catering menyiapkan hidanganhidangan bagi lebih dari 6 juta karyawan yang bekerja di berbagai industri, dari industri minyak, pertambangan & gas serta off-shore, hingga sektor-sektor farmasi, manufaktur dan rumah sakit.

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With the know-how and experience to handle even the most challenging catering requirements from our customers, we offer top-notch service that includes tireless attention to security, safety and time delivery demands that customers need.

Building upon our leading position in the catering industry, we have extended our business by opening Garuda First Class & Executive Lounges, executive lounges to provide passengers with a great place to relax before flying with Indonesia's flag carrier, Garuda Indonesia.

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Supported by nine service support centers throughout Indonesia, specially trained workforce of 5,500 people and a strong work culture highly committed to always serve its customers first, Aerofood ACS is well poised to another decade of greater success.

Didukung pengetahuan dan pengalaman untuk memenuhi persyaratan catering yang paling menantang dari para pelanggan, kami menawarkan layanan berkualitas yang memberikan perhatian khusus pada ketentuan-ketentuan keselamatan, keamanan, serta jadwal pengiriman yang disyaratkan.

Memanfaatkan posisi kepemimpinan kami di industri catering, Aerofood ACS telah memperluas bidang usahanya dengan menyediakan layanan Garuda First Class & Executive Lounges, layanan executive lounge bagi para penumpang yang menyediakan tempat bersantai yang nyaman sebelum terbang bersama maskapai penerbangan nasional Indonesia, Garuda Indonesia.

Didukung oleh sembilan pusat dukungan layanan di seluruh Indonesia, tenaga kerja terlatih sebanyak 5.500 karyawan, serta budaya kerja yang berkomitmen untuk senantiasa mengutamakan pelanggan, Aerofood ACS siap meraih lebih banyak keberhasilan di dekade berikutnya.

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Hotels & Resorts Services Since building its first hotel back in 1974, Aerowisata Hotels & Resorts has come a long way to become a national hotel chain offering authentic Indonesian hospitality experience. We also provide operation and management services to the hotel industry through Aero Hotel Management. We cater to leisure and business travelers as well as the MICE market. Our hotels provide international standard accommodation to all customer segments. The Prama hotel brand features a classy and sophisticated experience for the upscale market. Kila hotel brand offers delightful accommodation for the midscale segment, while the Asana hotel brand brings friendly and reliable service for the economy class.

Sejak pembangunan hotelnya yang pertama di tahun 1974, Aerowisata Hotels & Resorts telah tumbuh menjadi jaringan hotel nasional yang menawarkan keramah-tamahan Indonesia yang otentik. Kami juga memberikan jasa operasional dan manajemen bagi industri perhotelan melalui Aero Hotel Management. Kami menawarkan layanan bagi para tamu kunjungan bisnis atau wisata, serta segmen MICE. Hotel kami menyediakan akomodasi berstandar internasional untuk semua segmen konsumen. Hotel brand Prama menawarkan pengalaman berkelas bagi segmen upscale. Hotel brand Kila memberikan akomodasi yang memuaskan bagi segmen midscale, sedangkan hotel brand Asana menyediakan layanan yang ramah dan dapat diandalkan bagi segmen ekonomi.

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With hotels and resorts located in some of the most exotic spots in the archipelago, we invite all guests to experience Indonesia's fine blend of scenic beauty, culture, tropical islands and beaches.

We offer Prama Sanur Beach to guests who want to enjoy the beach of Bali, with rooms overlooking the sandy beach of Sanur. We also have Pool Villa Club, an elegant sanctuary which offers a peaceful holiday atmosphere. Our Asana Agung Putra is located right at the heart Kuta's entertainment and shopping district. In Lombok Island, the Senggigi Beach Hotel is ready to indulge you with the spectacular views, serene surrounding and total tranquility. We also invite you to stay at our Pool Villa Club, located just one hour drive from Lombok International Airport.

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Prama Grand Preanger is the perfect choice when you visit Bandung. This historic icon blends graceful West Javanese hospitality with the comfort of a modern hotel. In Jakarta, our Asana Kawanua is located in the vicinity of the bustling business and commercial district of the capital city, a perfect accommodation for business travelers. Last but not least, the historic Asana Biak Papua is at your service as you explore the eastern part of Indonesia. Devoted to the philosophy of always providing the best service to our guests, each hotel offers comfortable accommodation and excellent facilities. Aerowisata Hotels & Resorts invites you to enjoy a memorable stay with us and experience splendid Indonesia.

Dengan hotel dan resor di lokasi-lokasi paling eksotis di kepulauan nusantara, kami mengundang para tamu untuk menikmati keindahan alam, budaya, pulau-pulau dan pantai tropis Indonesia.

Kami memiliki Prama Sanur Beach bagi pengunjung yang ingin menikmati pantai Bali, menawarkan kamar-kamar dengan pemandangan ke arah pantai Sanur. Pool Villa Club juga menyediakan tempat peristirahatan yang elegan dengan atmosfer liburan yang penuh kedamaian. Asana Agung Putra berlokasi tepat di pusat hiburan dan belanja Kuta. Di Pulau Lombok, Senggigi Beach Hotel siap memanjakan anda dengan keindahan pemandangan, serta ketenangan dan kedamaian. Kami juga mengundang anda untuk menginap di Pool Villa Club, hanya satu jam perjalanan dari Bandara Internasional Lombok.

Prama Grand Preanger merupakan pilihan tepat ketika berkunjung ke kota Bandung. Ikon bersejarah ini menggabungkan keramahan khas Jawa Barat yang anggun dengan kenyamanan hotel modern. Di Jakarta, Asana Kawanua berlokasi di pusat kegiatan bisnis dan komersial ibu kota, akomodasi yang tepat bagi para tamu pebisnis. Asana Biak Papua yang bersejarah siap melayani anda ketika menjelajahi bagian timur Indonesia. Berlandaskan filosofi untuk senantiasa menyediakan layanan terbaik bagi para tamu, setiap lokasi hotel menawarkan akomodasi yang nyaman dan fasilitas yang bermutu. Aerowisata Hotels & Resorts mengundang anda untuk menikmati kenangan tinggal bersama kami dan menjelajahi keindahan Indonesia.

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Travel & Leisure Services Aerowisata's travel and leisure business unit has built a reputation as the leading travel arrangement service provider in the country, with offerings extending from outbound and inbound tour packages, travel itinerary, religious pilgrimage including umrah and hajj, to cargo handling services. Our services are accredited by some of the most respected international and national organizations in the industry, including International IATA (Air Transport Association), PATA (Pacific Asia Travel Association), AFTA (Australian Federation of Travel Agents), JATA (Japan Association of Travel Agents) and ASITA (Association of the Indonesian Tours & Travel Agencies).

Unit usaha Aerowisata di bidang travel and leisure telah membangun reputasi sebagai penyedia layanan perjalanan terdepan di Indonesia, dengan pilihan layanan dari paket-paket tur outbound dan inbound, layanan rencana perjalanan, ziarah keagamaan termasuk umrah dan haji, hingga layanan penanganan kargo. Layanan kami telah meraih akreditasi dari berbagai organisasi internasional dan nasional yang diakui, termasuk including International IATA (Air Transport Association), PATA (Pacific Asia Travel Association), AFTA (Australian Federation of Travel Agents), JATA (Japan Association of Travel Agents) and ASITA (Association of the Indonesian Tours & Travel Agencies).

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Aerowisata Travel & Leisure is committed to offer you high quality service that would bring more value added to your traveling as well as cargo handling needs. Because we believe that no place is too hard to discover and no destination is too far to reach.

Through Aerotravel, now with the new IBE (Internet Booking Engine) www.b2b.aerotravel.co.id we can offer an integrated solution to accommodate all your traveling needs, from ticketing, hotel reservation, car rental tour packages, travel document, to airport handling services, served from Aerotravel's seven branches located at Indonesia's major cities. AeroMICE is known as a reliable and trustworthy event organizer, focusing to serve the needs of the burgeoning MICE (Meeting, Incentive, Convention and Exhibition) market. Under the Aerohajj brand, we offer a selection of Hajj and Umrah pilgrimage packages, which have garnered many positive reviews from our customers. Trust your cargo handling process to AeroExpress that presents a range of shipment, cargo and warehousing management services. Through Aerologistic, we become a licensed regulated agent, which allows us to provide you even more convenient service for all your logistics needs. As a General Sales Agent through the AeroGSA brand, we aim to become the most trusted airline representative for many airlines.

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In partnership with our parent company, Garuda Indonesia, we introduce Garuda Orient Holidays to be your first choice for our customers in Japan, Korea, Australia and New Zealand to visit Indonesia and other destinations served by Garuda Indonesia, with attractive choices of tour packages. Supported by a knowledgeable and highly experienced team, we present you with an ideal traveling plan that suits your needs. For the domestic travelers, we offer Garuda Indonesia Holidays, an inhouse package wholesaler of Garuda Indonesia, providing various cultural, adventure and romantic tour package deals to various destinations in Indonesia.

Aerowisata Travel & Leisure berkomitmen memberikan layanan berkualitas yang memiliki nilai tambah bagi kebutuhan perjalanan dan penanganan kargo anda. Karena kami meyakini, tidak ada lokasi yang terlalu sulit untuk ditemukan dan destinasi yang terlalu jauh untuk dijangkau.

Melalui Aerotravel, saat ini dengan telah tersedianya IBE (Internet Booking Engine) www.b2b.aerotravel.co.id, maka kami menawarkan solusi terintegrasi guna mengakomodasi seluruh kebutuhan perjalanan anda, dari layanan tiket, penyewaan kendaraan, paket tur, dokumen perjalanan hingga layanan di bandara, yang tersedia melalui tujuh cabang Aerotravel di kotakota besar di Indonesia. AeroMICE dikenal sebagai event organizer yang handal dan terpercaya, dengan fokus melayani kebutuhan pasar MICE (Meeting, Incentive, Convention and Exhibition) yang tumbuh pesat. Melalui brand Aerhohajj, kami menawarkan paket Haji dan Umrah, yang telah mendapat apresiasi dari pelanggan. Percayakan penanganan kargo anda pada AeroExpress, yang menawarkan pilihan layanan pengiriman, pengelolaan kargo dan pergudangan. Melalui Aerologistic, kami juga telah memiliki lisensi regulated agent, sehingga dapat menawarkan layanan yang lebih baik bagi semua kebutuhan logistik anda. Sebagai General Sales Agent melalui brand AeroGSA, kami ingin menjadi perwakilan paling terpercaya bagi para maskapai penerbangan.

Bekerjasama dengan induk perusahaan, Garuda Indonesia, kami memperkenalkan Garuda Orient Holidays untuk menjadi pilihan pertama anda yang berada di Jepang, Korea, Australia dan Selandia Baru untuk berwisata di Indonesia dan destinasi lainnya yang dilayani oleh Garuda Indonesia, dengan ragam pilihan paket tur menarik. Didukung oleh tim yang memiliki pengetahuan dan pengalaman yang luas, kami menawarkan rencana perjalanan ideal yang sesuai dengan kebutuhan anda. Untuk para wisatawan domestik, kami menawarkan Garuda Indonesia Holidays, in-house paket dari Garuda Indonesia, dengan pilihan paket tur budaya, petualangan dan paket romantis menarik ke berbagai destinasi wisata di Indonesia.

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Transportation Services Aerowisata's ground transportation business is a fitting extension to Garuda Indonesia's air transportation services. Through our subsidiary Aerotrans, we bring over 20 year experience in transportation, which has successfully served the needs of customers from a diverse range of industries, from aviation and mining, to oil and gas, insurance and banking industries. Aerotrans offers a rich set of services to facilitate either your long-term or short-term transportation needs, covering car rental services, tourism transport, to fleet management, ground handling and driver support services.

Unit usaha Aerowisata Group di bidang transportasi darat melengkapi layanan transportasi udara PT Garuda Indonesia (Persero) Tbk. Melalui anak usaha PT Aerotrans Services Indonesia yang lebih dikenal dengan brand “Aerotrans”, kami menawarkan pengalaman lebih 26 tahun di bidang transportasi dan telah memberikan layanan terbaik kami di banyak pelanggan, baik perorangan maupun perusahaan, seperti di perusahaan penerbangan, pertambangan, perminyakan dan gas serta asuransi dan perbankan. Aerotrans menawarkan berbagai layanan terbaik untuk memenuhi kebutuhan transportasi pelanggan untuk jangka pendek dan jangka panjang, meliputi jasa sewa kendaraan, jasa transportasi bus wisata, jasa pengelolaan transportasi internal hingga layanan transportasi di area bandara dan kawasan industri.

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With this comprehensive set of service features, we are ready to always deliver the best solution to our customers.

With more than 1,500 fleet of big, medium, micro and mini sized buses, vans, four-wheel drive vans, pick-ups, hi-lift trucks, lowdeck buses and sedans, we are ready to accommodate all your transportation needs. Our fleet is fully equipped with state-ofthe-art safety, radio communication and GPS equipment. These vehicles are maintained by a 24 hour service station to guarantee theirreliability. We implement the highest safety standard based on internationally accepted HSE (Health, Safety & Environment) principles. Every detail concerning vehicle operation must meet our rigorous service quality, security and standardized safety service tests. All certified drivers are competent individuals properly trained in safety standards and have passed anallinclusive selection process. In addition, we also provide vehicle and passenger insurance coverage for ultimate customers' convenience.

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To support fleet operation, Aerotrans has developed an integrated system called AIMS (Aerotrans Integrated Management System), which links the entire business process, from front-end to back-end. A Dashboard Information System is available to monitor real time performance of the entire operation forseamless fleet operation. In addition, we also operate a top-of-the line contact center facility that runs for 24 hours, always ready to serve customers' transportation needs. With this comprehensive set of service features, we are ready toalways deliver the best solution to our customers.

Dengan berbagai fitur layanan yang komprehensif ini, kami siap untuk senantiasa memberikan solusi terbaik bagi seluruh pelanggan.

Didukung lebih 1.500 unit kendaraan bus ukuran besar, menengah, mikro dan minibus serta kendaraan van, four-wheel drive van, pick-up, hi-lift truck, low-deck bus dan sedan, kami siap memenuhi dan melayani kebutuhan transportasi pelanggan. Armada transportasi kami didukung pengemudi yang handal, dilengkapi teknologi keselamatan, keamanan dan komunikasi radio serta GPS. Pemeliharaan seluruh kendaraan didukung mekanik dan fasilitas bengkel yang beroperasi 24 jam untuk memastikan kehandalan kendaraan selama dalam perjalanan. Kami telah mengimplementasikan standar keamanan dan keselamatan tertinggi sesuai prinsip-prinsip HSE (Health, Safety & Environment) berdasarkan standar Internasional. Setiap detil layanan operasianal kendaraan wajib memenuhi seleksi dan pengujian berdasarkan standar layanan, keamanan dan keselamatan Aerotrans. Dan seluruh mitra pengemudi kami handal dan terlatih sesuai standar layanan, keamanan, keselamatan dan bersertifikat. Kami juga melindungi perjalanan pelanggan kami dengan asuransi kendaraan dan penumpang untuk kenyamanan terbaik pelanggan.

Untuk mendukung operasional seluruh armada kendaraan, Aerotrans juga telah mengembangkan satu integrasi system dengan nama AIMS (Aerotrans Integrated Management System), yang menghubungkan seluruh proses bisnis dari hilir ke hulu. Juga tersedia Dashboard Information System untuk memonitor informasi kinerja seluruh operasional kendaraan secara real time guna memastikan kelancaran operasional seluruh armada. Kami juga menyediakan fasilitas contact center selama 24 jam yang selalu siap melayani kebutuhan transportasi pelanggan. Dengan berbagai fitur layanan yang komprehensif, kami siap untuk memberikan solusi terbaik bagi perjalanan pelanggan bersama Aerotrans.

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We sincerely appreciate your interest in Aerowisata. Hope this company profile could assist you to understand more about us and gain more knowledge on Aerowisata. Kami sungguh menghargai ketertarikan Anda pada Aerowisata. Dengan harapan kami dapat membantu Anda untuk lebih memahami dan mendapatkan lebih banyak informasi mengenai Aerowisata.

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Our Network

Aerowisata Food Services Aerowisata Hotels & Resorts Services Aerowisata Travel & Leisure Services Aerowisata Transportation Services

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PT Aero Wisata Aerowisata Building Jl. Prapatan No.32 Jakarta 10410 Tel : (62 21) 231-0002 Fax : (62 21) 231-0003 www.aerowisata.com [email protected]

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Aerowisata Food Services

Aerowisata Transportation Services

Aerofood ACS Building PO Box 1023 Soekarno Hatta International Ai Jakarta 19120 Tel : (62 21) 550 1750 Fax : (62 21) 550 1751 www.aerofood.co.id [email protected]

Aerotrans Building Jl. Husein Sastranegara No. 2 Tangerang 15124 Tel : (62 21) 541 2280 Fax : (62 21) 541 2276 www.aerotrans.co.id [email protected]

Aerowisata Hotels & Resorts Services

Aerowisata Travel & Leisure Services

Wisma Bumiputera Lt. 14 Jl. Jend. Sudirman Kav 75 Jakarta 12910 Tel : (62 21) 527 6854 Fax : (62 21) 527 6855 www.aerowisatahotels.com [email protected]

Aerowisata Building Jl. Prapatan No.32 Jakarta 10410 Tel : (62 21) 231 0006 Fax : (62 21) 230 2777 www.aerotravel.co.id [email protected]