DAFTAR PUSTAKA. Burns, G., N. dan Bowling, N., A. (2009). Dispositional Approach to Customer Satisfaction and Behavior. J Bus Psychol, 25, hal

1 DAFTAR PUSTAKA An, M., dan Noh, Y. (2009). Airline customer satisfaction and loyalty: impact of inflight service quality. Serv bus, 3, hal Bell, S.,...
Author:  Sudirman Rachman

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