DAFTAR ISI Halaman ABSTRAKSI ........................................................................................................ i KATA PENGANTAR .......................................................................................... ii DAFTAR ISI ......................................................................................................... iv DAFTAR GAMBAR .......................................................................................... vii DAFTAR TABEL ................................................................................................viii BAB I PENDAHULUAN ..................................................................................... 1 1.1Latar Belakang Masalah ..................................................... 1 1.2 Rumusan Masalah .................................................................................. 4 1.3 Batasan Masalah .................................................................................... 4 1.4 Tujuan .................................................................................................... 5 1.5 Manfaat Penelitian ................................................................................. 5 BAB II Landasan Teori ......................................................................................... 7 2.1 Penelitian Terkait Sebelumnya .............................................................. 7 2.2 User Acceptance ................................................................................... 8 2.3 Variabel Penelitian................................................................................. 9 2.4 Indikator ................................................................................................. 10 2.5 Hipotesis ............................................................................................... 11 2.6 The Unified Theory of Acceptance and Use of Technology .................. 13 2.7 Populasi Dan Sampel ............................................................................. 25 2.8 Teknik Sampling.................................................................................... 26 2.9 Skala Pengukuran .................................................................................. 27 2.10 Analisis Deskriptif ............................................................................... 28 iv
2.11 Pengujian Alat Ukur ............................................................................ 28 2.11.1 Uji Validitas............................................................................... 29 2.11.2 Uji Reliabilitas ........................................................................... 42 2.12 Analisis Partial Least Square (PLS) ................................................... 31 2.12.1 Statistik Deskriptif ..................................................................... 32 2.12.2 Analisis Statistik Inferensial ...................................................... 32 2.12.3 Pengukuran Model (Outel Model) ............................................. 34 2.12.4 Model Analisis Persamaan Struktural (Inner Model) ................ 36 BAB III METODOLOGI PENELITIAN .................................... 39 3.1 Tahapan Penelitian................................................................................. 39 3.2 Tahap Awal ............................................................................................ 40 3.3 Tahap Analisis Variabel Penerimaan SAP ............................................ 41 3.3.1 Menentukan Variabel Penelitian ................................................. 42 3.3.2 Menyusun Kuesioner ................................................................... 42 3.3.3 Menyebarkan Kuesioner .............................................................. 43 3.3.4 Tabulasi Data Responden ............................................................ 46 3.3.5 Menguji Tingkat Penerimaan SAP dengan model UTAUT ........ 46 3.4 Tahap Akhir ........................................................................................... 55 BAB IV HASIL DAN PEMBAHASAN ..................................... 56 4.1 Tahap Awal ............................................................................................ 56 4.2 Studi Literatur ........................................................................................ 56 4.3 Mengumpulkan Data ............................................................................. 57 4.4 Hasil ....................................................................................................... 57 4.5 Gambaran Umum Responden ................................................................ 58 v
4.6 Deskripsi Variabel ................................................................................. 61 4.7 Pengujian Outer Model .......................................................................... 67 4.7.1 Uji Convergent Validity ............................................................... 68 4.7.2 Uji Convergent Validity Setelah Modifikasi ............................... 74 4.7.3 Uji Average Variance Extracted ................................................. 75 4.7.4 Uji Discriminant Validity ............................................................ 77 4.7.5 Uji Discriminant Validity Setelah Modifikasi ............................. 80 4.7.6 Uji Composite Reliability ............................................................ 81 4.7.7 Uji Cronbach Alpha .................................................................... 81 4.8 Analisa Inner Model .............................................................................. 82 4.8.1 Analisa R2 ................................................................................... 82 4.8.2 Analisa Q2 ................................................................................... 83 4.8.3 Analisa F2 ................................................................................... 86 4.8.4 Hasil Bootstrapping .................................................................... 88 4.8.5 Ringkasan Singkat Koefisien Jalur ............................................. 98 BAB V PENUTUP........................................................................ 104 5.1 Kesimpulan ......................................................................................... 104 5.2 Rekomendasi ....................................................................................... 108 5.3 Saran ................................................................................................... 109 DAFTAR PUSTAKA..................................... ................................111 LAMPIRAN..................................................... ............................ 116 vi
DAFTAR GAMBAR Halaman Gambar 2.1 Hubungan Antar Variabel ................................................................. 10 Gambar 2.2 Kerangka Model UTAUT ................................................................ 17 Gambar 3.1 Tahapan Dalam Motede Penelitian .................................................. 40 Gambar 3.2 Langkah-langkah Analisis PLS ......................................................... 47 Gambar 3.3 Pemetaan Uji Model pada UTAUT ................................................... 48 Gambar 4.2 Grafik Chart Distribusi Jenis Kelamin Responden ........................... 58 Gambar 4.3 Grafik Chart Distribusi Usia Responden ........................................... 59 Gambar 4.4 Grafik Chart Distribusi Pengalaman Responden .............................. 61 Gambar 4.5 Model PLS 1 ..................................................................................... 69 Gambar 4.6 Output Variabel X1 (Ekspetasi Kinerja) ........................................... 69 Gambar 4.7 Output Variabel X2 (Ekspetasi Usaha) ............................................. 70 Gambar 4.8 Output Variabel X3 (Pengaruh Sosial).............................................. 71 Gambar 4.9 Output Variable X4 (Kondisi Yang Memfasilitasi) .......................... 72 Gambar 4.10 Output Variable X5 (Niat Untuk Berperilaku) ................................ 73 Gambar 4.11 Output Variable X6 (Perilaku Untuk Menggunakan Teknologi) .... 73 Gambar 4.12 Model PLS 2 ................................................................................... 74 Gambar 4.13 Uji Average Variance Extracted (AVE) sebelum modifikasi ......... 76 Gambar 4.14 Uji Average Variance Extracted (AVE) setelah modifikasi ........... 77 Gambar 4.15 Uji Model SEM PLS Setelah Modifikasi ........................................ 80 vii
Gambar 4.16 F2 ..................................................................................................... 86 Gambar 4.17 Bootstrapping .................................................................................. 89
DAFTAR TABEL Halaman Tabel 2.1 Teori – teori Konstruk Yang Mendasari Model UTAUT ............................ 13 Tabel 2.2 Model Konsep UTAUT ........................................................................ 15 Tabel 2.3 Indikator Variabel-variabel UTAUT .................................................... 17 Tabel 2.4 Pernyataan Dari Indikator ..................................................................... 19 Tabel 3.1 Hipotesis................................................................................................ 49 Tabel 3.2 Kriteria Penilaian PLS .......................................................................... 54 Tabel 4.1 Distribusi Jenis Kelamin Responden .................................................... 58 Tabel 4.2 Distribusi Usia Responden .................................................................... 59 Tabel 4.3 Distribusi Pengalaman Responden........................................................ 60 Tabel 4.4 Distribusi Jawaban Responden Terhadap Ekspetasi kinerja ................. 61 Tabel 4.5 Distribusi Jawaban Responden Terhadap Ekspetasi Usaha .................. 63 Tabel 4.6 Distribusi Jawaban Responden Terhadap Pengaruh Sosial .................. 64 Tabel 4.7 Distribusi Jawaban Responden Terhadap Kondisi yang Memfasilitasi 65 Tabel 4.8 Distribusi Jawaban Responden Terhadap Niat Untuk Berperilaku ...... 66 Tabel 4.9 Distribusi Jawaban Responden Terhadap Perilaku Untuk Menggunakan Teknologi .............................................................................................................. 67 Tabel 4.10 Uji Average Variance Extracted (AVE) Sebelum Modifikasi ........... 75 Tabel 4.11 Uji Average Variance Extracted (AVE) Setelah Modifikasi ............. 76 Tabel 4.12 Uji Discriminant Validity X1 ............................................................. 78 viii
Tabel 4.13 Uji Discriminant Validity X2 & X3 ................................................... 78 Tabel 4.14 Uji Discriminant Validity X4, X5 & X6 ............................................ 79 Tabel 4.15 Uji Composite Reliability ................................................................... 81 Tabel 4.16 Uji Cronbach Alpha ........................................................................... 81 Tabel 4.17 Nilai R2................................................................................................ 82 Tabel 4.18 Total Construct Crossvalidated Redudancy ....................................... 83 Tabel 4.19 Total Construct Crossvalidated Communality.................................... 84 Tabel 4.20 Total Indicator Crossvalidated Redundancy ...................................... 84 Tabel 4.21 Total Indicator Crossvalidated Communality .................................... 85 Tabel 4.22 Nilai F2 ................................................................................................ 86 Tabel 4.23 Pengaruh Langsung ............................................................................. 89 Tabel 4.24 Pengaruh Tidak Langsung .................................................................. 92 Tabel 4.25 Tabel Pengaruh Total .......................................................................... 94 Tabel 4.26 Uji Hipotesis ....................................................................................... 98
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