DAFTAR ISI Halaman ABSTRAKSI ........................................................................................................ i KATA PENGANTAR .......................................................................................... ii DAFTAR ISI ......................................................................................................... iv DAFTAR GAMBAR .......................................................................................... vii DAFTAR TABEL ................................................................................................viii BAB I PENDAHULUAN ..................................................................................... 1 1.1 Latar Belakang Masalah .................................................... 1 1.2 Rumusan Masalah .................................................................................. 4 1.3 Batasan Masalah .................................................................................... 5 1.4 Tujuan .................................................................................................... 5 1.5 Manfaat Penelitian ................................................................................. 5 BAB II Landas Teori ............................................................................................. 7 2.1 Penelitian Terkait Sebelumnya .............................................................. 7 2.2 Variabel Penelitian ................................................................................ 8 2.3 Indikator ................................................................................................ 9 2.4 Hipotesis ................................................................................................ 10 2.5 Delone & McLean Kesuksesan Sistem Informasi ................................. 11 2.6 Populasi Dan Sampel ............................................................................ 20 2.7 Teknik Sampling.................................................................................... 20 2.8 Skala Pengukuran ................................................................................. 21 2.9 Analisis Deskriptif ................................................................................ 22 2.10 Pengujian Alat Ukur ........................................................................... 23 iv
2.10.1 Uji Validitas ..................................................................................... 24 2.10.2 Uji Reliabilitas ................................................................................. 24 2.11 Analisis Partial Least Square (PLS) ................................................... 25 2.11.1 Statistik Deskriptif ........................................................................... 27 2.11.2 Analisis Statistik Inferensial ............................................................ 27 2.11.3 Pengukuran Model (Outer Model) ................................................... 29 2.11.4 Model Analisis Persamaan Struktural ............................................. 31 BAB III METODE PENELITIAN ................................................... 34 3.1 Tahapan Penelitian ................................................................................ 34 3.2 Tahapan Pendahuluan ........................................................................... 34 3.3 Tahap Analisis Variabel Kesuksesan RDS ........................................... 36 3.3.1 Menentukan Variabel ................................................................. 36 3.3.2 Menyusun Kuesioner ................................................................... 36 3.3.3 Menyebar Kuesioner ................................................................... 37 3.3.4 Tabulasi Data Responden ............................................................ 40 3.3.5 Mengujian Kesuksesan RDS Dengan Modela Delon dan McLean................................................................................................ 41 3.4 Tahap Akhir ........................................................................................... 49 BAB IV HASIL DAN PEMBAHASAN ............................................. 50 4.1 Tahap Awal ............................................................................................ 50 4.2 Studi Literatur ........................................................................................ 50 4.3 Mengumpulan Data ............................................................................... 51 4.4 Hasil ....................................................................................................... 51 4.4.1 Gambaran Umum Responden ............................................................. 52 v
4.4.2 Deskripsi Variabel .............................................................................. 54 4.4.3 Pengujian Outer Model ....................................................................... 61 1 Uji Covergent Validity ....................................................................... 62 2 Uji Covergent Validity Setelah Modifikasi ....................................... 68 3 Uji Average Variance Extracted ....................................................... 69 4 Uji Discriminant Validity .................................................................. 72 5 Uji Discriminant Validity Setelah Modifikasi ................................... 74 6 Uji Composite Reliability .................................................................. 76 7 Uji Croncbach Alpha ......................................................................... 77 4.5 Analisis Inner Model ............................................................................. 78 4.5.1 Analisis R2 .......................................................................................... 78 4.5.2 Analisis Q2 .......................................................................................... 79 4.5.3 Analisis F2........................................................................................... 81 4.5.4 Hasil Bootstrapping ............................................................................ 82 4.5.5 Ringkasan singkat koefisien jalur (pengaruh langsung dan tidak langsung)...................................................................................................... 87 BAB V PENUTUP .......................................................................... 90 5.1 Kesimpulan ........................................................................................... 90 5.2 Rekomendasi ......................................................................................... 93 5.3 Saran ..................................................................................................... 94 DAFTAR PUSTAKA ..................................................................... 96 LAMPIRAN ................................................................................. 100
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DAFTAR GAMBAR Halaman Gambar 2.1 Hubungan Antar Variabel ................................................................ 8 Gambar 2.2 Model Kesuksesan Sistem Informasi ............................................... 12 Gambar 3.1 Tahapan Penelitian ........................................................................... 34 Gambar 3.2 Rumus Stratified Random Sampling ................................................ 39 Gambar 3.3 Langka-langkah Analisis PLS ........................................................... 41 Gambar 3.4 Model Konstruksi Digram Jalur ........................................................ 43 Gambar 4.1 Grafik Jenis Kelamin Responden ...................................................... 52 Gambar 4.2 Grafik Usia Responden ..................................................................... 54 Gambar 4.3 Model PLS 1 ..................................................................................... 63 Gambar 4.4 Output X1 (Kualitas Sistem) ............................................................. 63 Gambar 4.5 Output X2 (Kualitas Sistem Informasi) ............................................ 64 Gambar 4.6 Output X3 (Kualitas Sistem Pelayanan)............................................ 65 Gambar 4.7 Output X4 (Pengguna) ...................................................................... 66 Gambar 4.8 Output X5 (Kepuasan Pengguna) ...................................................... 67 Gambar 4.9 Output X6 (Manfaat Bersih) ............................................................. 68 Gambar 4.10 Model PLS 2 ................................................................................... 69 Gambar 4.11 Average Variance Extracted (AVE) Sebelum Modifikasi ............. 71 Gambar 4.12 Average Variance Extracted (AVE) Setelah Modifikasi ............... 72 Gambar 4.13 Model Setelah Modifikasi .............................................................. 76 Gambar 4.14 Bootstrapping .................................................................................. 82
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DAFTAR TABEL Halaman Tabel 2.1 Definisis Indikator ................................................................................ 13 Tabel 2.2 Pernyataan Tiap Indikator .................................................................... 17 Tabel 2.3 Proses Perhitungan Sampel ................................................................... 21 Tabel 3.1 Hipotesis................................................................................................ 43 Tabel 3.2 Kriterian Penilaian PLS ........................................................................ 47 Tabel 4.1 Distribusi Jenis Kelamin Responden .................................................... 52 Tabel 4.2 Distribusi Usia Responden .................................................................... 53 Tabel 4.3 Distribusi Jawaban Responden Terhadap Kualitas Sistem ................... 55 Tabel 4.4 Distribusi Jawaban Responden Terhadap Kualitas Informasi .............. 56 Tabel 4.5 Distribusi Jawaban Responden Terhadap Kualitas Pelayanan ............. 58 Tabel 4.6 Distribusi Jawaban Responden Terhadap Penggunaan ......................... 59 Tabel 4.7 Distribusi Jawaban Responden Terhadap Kepuasan Pengguna ............ 59 Tabel 4.8 Distribusi Jawaban Responden Terhadap Manfaat-manfaat Bersih ..... 60 Tabel 4.9 Nilai Average Variance Extracted (AVE) Sebelum Modifikasi ........... 70 Tabel 4.10 Nilai Average Variance Extracted (AVE) Setelah Modifikasi ........... 71 Tabel 4.11 Nilai Discriminant Validity X1 (Kualitas Sistem) .............................. 72 Tabel 4.12 Nilai Discriminant Validity X2 (Kualitas Informasi) ......................... 73 Tabel 4.13 Nilai Discriminant Validity X3, X4, X5 dan X6 ................................ 74 Tabel 4.14 Nilai Discriminant Validity X1 (Kualitas Sistem) .............................. 75 Tabel 4.15 Nilai Discriminant Validity X2, X3, X4, X5, dan X6......................... 75 Tabel 4.16 Nilai Composite reliability .................................................................. 77 Tabel 4.17 Nilai Croach Alpha ............................................................................. 77 viii
Tabel 4.18 Nilai R Square..................................................................................... 78 Tabel 4.19 Total Construct Crossvalidated Redudancy ....................................... 79 Tabel 4.20 Total Construct Crossvalidated Communality.................................... 80 Tabel 4.21 Total Indicator Crossvalidated Redundancy ...................................... 80 Tabel 4.22 Total Indicator Crossvalidated Communality .................................... 80 Tabel 4.23 Hasil F Square..................................................................................... 81 Tabel 4.24 Pengaruh Langsung ............................................................................. 83 Tabel 4.25 Pengaruh Tidak Langsung .................................................................. 84 Tabel 4.26 Pengaruh Total .................................................................................... 85 Tabel 4.27 Ringkasan Hasil Hipotesis .................................................................. 87
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