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DAFTAR IS1
KATA PENGANTAR....................................................................................i DAFTAR IS1..............................:...............................................................iii DAFTAR TABEL ........................................................................................vi DAFTAR GAMBAR.................................................................................. viii DAFTAR LAMPIRAN ................................................................................. ix I. PENDAHULUAN ................................................................................... I
1.1 1.2 1.3 I.4 1.5 1.6
Latar Belakang ....... ldentifikasi Masalah ..........................................................................4 Perumusan Masalah .........................;.............................................5 Tujuan Penelitian............................................................................. 5 Manfaat Penelitian...........................................................................6 6 Ruang Lingkup Penelitian ...............................................................
II. TINJAUAN PUSTAKA ..........................................................................7
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2.1 Tinjauan Teorltls ..............................................................................7 2.1.1 Pengertian IS0.......................................................................... 7 2.1.2 Seri Standard IS0 9000 .............................................................8 2.1.3 Standar Nasional Indonesia (SNI) ...........................................10 2.1.4 Proses Penerapan IS0 ........................................................... 11 2.1.5 Faktor Strategis Penerapan IS0 9001:2000 ............................18 2.2 Tinjauan Penelitian Terdahulu....................................................... 19 2.3 Kerangka Berfikir Konseptual........................................................21 Ill. METODOLOGI .................................................................................. 23 3.1 3.2 3.3 3.4 3.5
Lokasi dan Waktu Penelitian ......................................................... 23 . . ................................................................ :.........23 Metode Penel~tran Jenis dan Sumber Data .................................................................23 Teknik Pengambilan Contoh ......................................................... 24 Analisis Data ................................................................................. 26
IV. TINJAUAN UMUM PERUSAHAAN...................................................28 4.1 4.2 4.3 4.4 4.5 4.6
Sejarah Perusahaan......................................................................28 Visi dan Misi Perusahaan..............................................................29 Struktur Organisasi........................................................................ 30 Sumber Daya Manusia .................................................................. 30 Produk Perusahaan....................................................................... 32 Proses Produksi ............................................................................ 32
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4.6.1 Penanganan Bahan Baku ....................................................... 32 4.6.1 1 PerendamanlPencelupan................................................. 33 4.6.1.2 Pengasapan..................................................................... 33 4.6.1.3 Pengupasan, Pelurusan, Pemolesan dan Penyortiran......34 4.6.1.4 Bleaching..........................................................................34 4.6.2 Proses Perakitan .....................................................................35 4.6.2.1 Pemotongan .....................................................................35 4.6.2.2 Steam Bending .................................................................35 4.6.2.3 Perakitan...........................................................................35 4.6.2.4 Finishing ...........:................................................................36
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BAB V. HASlL DAN PEMBAHASAN ......................................................38 5.1 Sistem Manajemen Mutu...............................................................40 5.1.1 Persyaratan Umum ................................................................. 41 5.1.2.1 Persyaratan Umum Dokumentasi.................................... 43 5.1.2.2 Manual Mutu ..................................................................... 46 5.1.2.3 Pengendalian Dokumen....................................................48 5.1.2.4 Pengendalian Arsip ........................................................... 51 5.2 Tanggung Jawab Manajemen .......................................................54 5.2.1 Komitmen Manajemen ............................................................54 5.2.2 Fokus Pelanggan .................................................................... 56 5.2.3 Kebijakan Mutu .......................................................................57 5.2.4 Perencanaan........................................................................... 59 5.2.4.1 Sasaran Mutu ................................................................... 59 5.2.4.2 Perencanaan SMM .......................................................... 60 5.2.5 Tanggung Jawab, Wewenang dan Komunikasi ......................61 5.2.5.1 Tanggung Jawab dan Wewenang .................................. 61 5.2.5.2 Wakil Manajemen .............................................................62 5.2.5.3 Komunikasi Internal ..........................................................62 64 5.2.6 Tinjauan Manajemen............................................................... 5.2.6.1 Umum ............................................................................... 64 5.2.6.2 input Tinjauan .........,......................................................... 66 5.2.6.3 Output Tinjauan ................................................................ 67 5.3 Manajemen Sumber Daya .............................................................68 5.3.1 Penyediaan Sumber Daya ...................................................... 68 5.3.2 Sumber Daya Manusia............................................................69 5.3.2.1 Umum ............................................................................... 69 70 5.3.2.2 Kompetensi, Pelatihan dan Kesadaran.......................... 5.3.3 Sumber Daya Manusia............................................................71 5.3.4 Lingkungan Kerja .................................................................... 72 5.4 Realisasi Produk ...........................................................................73 5.4.1 Perencanaan Realisasi Produk ................................-73 5.4.2 Proses Berkaitan dengan Pelanggan............................... 75 5.4.2.1 Penetapan Persyaratan Berkaitan dengan Produk ...........75 5.4.2.2 Tinjauan Persyaratan yang Berkaitan dengan Produk......76 5.4.2.3 Komunikasi Pelanggan ..................................................... 78 5.4.3 Desain dan Pengembangan....................................................79 5.4.3.1 Perencanaan Desain dan Pengembangan .......................79
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5.4.2.2 Tinjauan Persyaratan yang Berkaitan dengan Produk ......76 5.4.2.3 Komunikasi Pelanggan .....................................................78 5.4.3 Desain dan Pengembangan....................................................79 5.4.3.1 Perencanaan Desain dan Pengembangan .......................79 5.4.3.2 Input Desain dan Pengembangan ....................................81 5.4.3.3 Output Desain dan Pengembangan..................................82 5.4.3.4 Tinjauan Desain dan Pengembangan...............................84 5.4.3.5 Verifikasi Desain dan Pengembangan..............................85 5.4.3.6 Validasi Desain dan Pengembangan................................86 5.4.3.7 Pengendalian Perubahan Desain dan Pengembangan ....87 5.4.4 Pembelian ...............................................................................88 5.4.4.1 Pengendalian Pembelian..................................................88 5.4.4.2 lnformasi Pembelian .........................................................90 5.4.4.3 Verifikasi Produk Pembelian .............................................91 5.4.5 Produksi.................................................................................. 92 5.4.5.1 Pengendalian Produksi.....................................................92 5.4.5.2 Validasi Proses Produksi ..................................................93 5.4.5.3 ldentifikasi dan Ketelusuran.............................................. 95 5.4.5.4 Barang Milik Pelanggan ....................................................96 5.4.5.5 Pengawetan Produk..........................................................97 5.4.6 Pengendalian Peralatan Pemantauan dan Pengukuran .........98 5.5 Pengukuran, Analisa dan Perbaikan ...........................................I 0 0 5.5.1 Umum .................................................................................... I00 5.5.2 Pemantauan dan Pengukuran ..............................................I 0 1 5.5.2.1 Kepuasan Pelanggan......................................................I 0 1 5.5.2.2 Audit Internal................................................................... I 0 1 5.5.2.3 Pemantauan dan Pengukuran Proses ............................ 103 5.5.2.4 Pemantauan dan Pengukuran Produk ............................104 5.5.3 Pengendalian Ketidaksesuaian.............................................105 5.5.4 Analisis Data .........................................................................1.06 5.5.5 Perbaikan.............................................................................. 107 5.5.5.1 Perbaikan Berkesinambungan........................................107 5.5.5.2 Tindakan Koreksi ...............;............................................ 108 109 5.5.5.3 Tindakan Prevensi .......................................................... 5.6 Tahapan Kegiatan dalam Penerapan IS0 9001:2000 ..................112 VI . KESIMPULAN DAN SARAN ........................................................... 114 6.1. Kesimpulan................................................................................. 114 6.2. Saran.......................................................................................... 115 DAFTAR PUSTAKA ............................................................................... 118 LAMPIRAN ............................................................................................. 120
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DAFTAR TABEL
No
Halaman
1. Jenis dan Sumber Data...................................................................... 24 2 . Rekapitulasi Kesesuaian Sistem Manajemen Mutu di PT Fairco Agung Kencana dengan Persyaratan IS0 9001:2000 ....................... 38 3. Klausul Persyaratan Umum................................................................ 41 4 . Klausul Persyaratan Umum Dokumentasi........................................
43
5. Klausul Manual Mutu.......................................................................... 46 6. Klausul Pengendalian Dokumen ........................................................ 49 7 . Klausul Pengendalian Arsip ............................................................... 52 8 . Klausul Komitmen Manajemen......................................................... 3 5
9. Klausul Fokus Pelanggan................................................................... 56 10. Klausul Kebijakan Mutu ..................................................................... 58 11. Klausul Sasaran Mutu........................................................................ 60 12. Klausul Perencanaan SMM ............................................................... 61 13. Klausul Tanggung Jawab dan Wewenang .....................................
61
14. Klausul Wakil Manajemen ............................... :................................. 62 15. Klausul Komunikasi Internal .............................................................. 63 16. Klausul Tinjauan Manajemen Umum ................................................. 65 17. Klausul Input Tinjauan ....................................................................... 67 18. Klausul Output Tinjauan .................................................................... 67
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.........................68 19. . Klausul Penyediaan Sumber Daya 20. Klaus~~l Sumber Daya Manusia Umum ..............................................70 21. Klausul Kompetensi Pelatihan dan Kesadaran..................................71 22. Klausul Infrastruktur........................................................................... 72 23. Klausul Lingkungan Kerja ..................................................................73 24 . Klausul Perencanaan Realisasi Produk.............................................74 25 . Klausul Penetapan Persyaratan Berkaitan dengan Produk ...............76 26 . Klausul Tinjauan Persyaratan yang Berkaitan dengan Produk ..........77 27. Klausul Komunikasi dengan Pelanggan ............................................78 28. Klausul Perencanaan Desain dan Pengembangan ...........................79
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29 . Klausul Input Desain dan Pengembangan.........................................81 30. Klausul Output Desain dan Pengembangan......................................83 31. Klausul Tinjauan Desain dan Pengembangan...................................85 32. Klausul Verifikasi Desain dan Pengembangan..................................86 33 . Klausul Validasi Desain dan Pengembangan....................................87 34. Klausul Pengendalian Perubahan Desain dan Pengembangan ........88 35. Klausul Pengendalian Pembelian ......................................................89 36. Klausul lnformasi Pembelian .............................................................91 37 . Klausul Verifikasi Produk Pembelian .................................................92
38 . Klausul Pengendalian Produksi ..........................................................93 39. Klausul Validasi Proses Produksi ...................................................... 94 40 . Klausul ldentifikasi dan Ketelusuran...................................... 59 . ; 41. Klausul Barang Milik Pelanggan ........................................................ 96 42 . Klausul Pengawetan Produk..............................................................97 43 . Klausul Pengendalian Peralatan Pemantauan dan Pengukuran .......99 44 . Klausul Pengukuran, Analisa dan Perbaikan Umum .......................100 45 . Klausul Pemantauan dan Pengukuran Kepuasan Pelanggan .........101 46 . Klausul Audit Internal........................................................................ 102 47 . Klausul Pemantauan dan Pengukuran Proses ................................103 48 . Klausul Pemantauan dan Pengukuran Produk ................................104 49 . Klausul Pengendalian Ketidaksesuaian........................................... 106 50. Klausul Analisis Data ....................................................................... 107 51. Klausul Perbaikan Berkesinambungan............................................ 108 52. Klausul Tindakan Koreksi ................................................................ 109 53. Klausul Tindakan Prevensi ..............................................................I10 54. Jadwal Kegiatan Tahapan Proses Penerapan IS0 9001:2000 ........113
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DAFTAR GAMBAR
No
Halaman
1. Nilai Ekspor Rotan dan Produk Rotan ..................................................2
2. Kerangka Berfikir Konseptual..............................................................21 3. Fase Satu Analisis Gap IS0 9001:2000 .............................................25 4. Fase Dua Analisis Gap IS0 9001:2000 ..............................................26
5 . Fluktuasi Nilai Penjualan PT Fairco Agung Kencana .........................29 6 . Komposisi Tenaga Kerja di PT Fairco Agung Kencana ......................31
7. Proses Produksi Rotan Olahan di PT Fairco Agung Kencana............37 8 . Matriks Kewenangan dan Tanggung Jawab Pengendalian ................50
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DAFTAR LAMPIRAN
No
Halaman
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.............................................................................. 1. Jadwal Penellt~an 120 2. Bagan Organisasi PT Fairco Agung Kencana .................................. 121 3. Prosedur Inspeksi Akhir di PT Fairco Agung Kencana ..................... 122 4 . Prosedur Proses Produksi di PT Fairco Agung Kencana .................123 5 . Lembar Audit dan Pelanggan (IKEA) terhadap PT Fairco Agung Kencana........................................................................................... 125 6. Komposisi Tenaga Kerja di PT Fairco Agung Kencana ....................126
7. Jenis Penggunaan Lahan di PT Fairco Agung Kencana ..................127
8 . Jenis dan Kapasitas Produksi PT Fairco Agung Kencana................128 9. Jenis Bahan Baku di PT Fairco Agung Kencana .............................. 129 10. Jenis dan Kondisi Alat Produksi PT Fairco Agung Kencana............ 130
2 1. Penggunaan Energi di PT Fairco Agung Kencana ..........................131 12. Sumber Air PT Fairco Agung Kencana............................................ 131 13. Kebutuhan Bahan Bakar di PT Fairco Agung Kencana ................... 131 14. Penggunaan Kendaraan di PT Fairco Agung Kencana ................... 132
