BoBo
Process and product Report
Thilly Coppelmans B3.2 Student of Industrial Design June 2015
Introduction Imagine that you come home from doing groceries. You put your bag on the table and take a carton of milk out of the bag. After opening a few different cabinets in your kitchen, you finally find the refrigerator and open it. But how? What happened? You look confused. Your fridge is already filled with milk…. This is what a person with dementia experiences when they come home from doing groceries. To help them the BoBo is developed. BoBo is a board which will show which groceries you need to get, and which are still present at home. It comes with a matching grocery list which will make sure you also have this reminder when you are in the store. BoBo is developed within the Innovate dementia project. This project is focused on designing innovative products to help people with dementia and their caregivers. Within this report you can read about the design process and the functionalities of BoBo.
TU/e coach: Student: Website product:
R.G.A. Brankaert Thilly Coppelmans,B3.2 Student of Industrial Design http://www.thillycoppelmans.com/portfolio-items/bobo/
Table of contents 6
1. Design process summary
8 Design process 10 Summary
13 2. Researching Dementia 14 15 16
What is dementia? Defining the Context What goes wrong when going to the supermarket?
19 3. Iteration I 20 22 24 26
Concept development First prototypes & evaluation with users Prototype Revision Midterm at TU/e and GGzE
29 4. Iteration II 30 31 34
Field research Concept development User test
37 5. Iteration III: BoBo 38 BoBo 38 What does BoBo do? 40 How does BoBo work? 42 Why does BoBo look like this? 44 Feedback on BoBo 46 Future of BoBo
49 6. Conclusion 50 Conclusion
53 7. Appendix and references
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Design process summary
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Design process Over the course of this project I went through several iterations to come to the final concept: BoBo. These stages are visualized in the graph on this page.
Expert Input
First Prototypes evaluated by users
Research Defining the Context
Concept Devellopment
Concept Devellopment
Mid-Term at TU/e and GGzE
Proitotype Revision
Iteration I
Field Research
Iteration II
Final Concept BoBo
User Test
Evaluation of BoBo
Iteration III
User Input
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Summary The project started with researching what dementia is and defining the context. Within this stage was chosen to focus on problems that occur when going to the supermarket. Several experts where contacted to gain more knowledge on what these problems are and how to tackle them.
Iteration I Starting with the main focus of making a correct grocery list a brainstorm was done. This brainstorm resulted in the making of the first prototypes; a board with cards to make a grocery list and a thick list to thick of which groceries you need to get. These prototypes where then evaluated by elderly with and without dementia. The results of these evaluations where that both prototypes where too difficult to use. To improve the usability one of the prototypes was altered to make the searching for a product and making of a list easier than before. The process and conclusions of these concepts were presented during the Midterm presentations. Here I received feedback on the complexity of the concepts. I got the conformation that there was a problem with getting the same products over and over again; this is a result of not using a grocery list and/or is part of a habit. Over the course of this first iteration the main focus for the next iteration shifted towards reminding people what they still have at home when they are in the store.
Iteration II To gain more insight into the problem and to confirm the need to focus on this reminder I used the method “Fly on the Wall6” and followed a person with dementia into the store. Doing this field research gave me insight into when things go wrong and confirmed the need for a reminder in the store.
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With these insights several brainstorms where held. The first brainstorms resulted in the concept of creating this reminder of products that are still at home by means of photographs, written lists or audio fragments; these options will be tested within the user test. Besides this concept an important point for the rest of the project would be to focus on gaining the trust of the user for the reminder they will get. The last brainstorm resulted in 2 options of incorporating the reminder in the routine of the elderly. Either by incorporating the reminder within the grocery bag or by incorporating this reminder within the grocery list. The user test tested the option of a photograph versus a written list. After talking to an expert I noticed that audio would be too difficult. The results of this user test showed that the best option would be to make a written list of products that are still at home.
Iteration III The result of the user test was combined with the option of having a reminder incorporated within the grocery list. To make it easier for caretakers and people with dementia what they need to write down on the list the screen was added to have a visual reminder. Combine these things together and you have BoBo. BoBo was presented at the Think Dementia Business fair at Natlab Eindhoven7. Visitors of this fair – mostly working with dementia- saw the relevance of the solution and knew the problem. Some even saw potential in using BoBo for a different target group than people with dementia, such as children or mentally ill people. Others recommended looking into the colors of the interface and the ability of elderly to write their own grocery list. Feedback received here will be taken into account within the further development of BoBo 11
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Researching Dementia
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What is dementia? Dementia is a general term for a combination of symptoms that result in a decline in mental ability. Dementia is mostly associated with a decline in memory or other thinking skills that influence a person’s ability to perform everyday tasks. Alzheimer disease is the biggest cause of dementia. Symptoms of dementia are for example: memory loss, problems with communication, loss of the ability to focus, troubles with reasoning and controlling emotions and losing the ability to learn new things1. The simplest way to explain what happens when a person has dementia is that their brain functionality goes in reverse. Everything that a person has learned and experienced will disappear in a backward motion, meaning that the things that happened recently will most likely be lost the first. To get a quick and good understanding of how Alzheimer’s disease influences your brain I recommend watching the pocket film: “What is Alzheimer’s Disease?” by David Shenk2. Not every person with dementia encounters the exact same symptoms and problems within the same stage of dementia. Dementia can be structured into three different stages; early, middle and late stage3. Within this project the focus will be on people in the early-stage of dementia. Within this stage a person with dementia is most likely to still live at home and does not need someone to take care of them every day. Symptoms within this phase could be: forgetting recent conversations or events, losing track of a story, being confused, having trouble speaking and losing interest in people or activities. To get an idea of the problems people with dementia are facing I watched the documentary “Dementie en dan” which gave me a good insight into what people with dementia and their partners go through4.
Defining the Context When starting the project the most important step was to define a context in which to design for people with dementia. Because dementia is such a broad subject it is important to do this to make sure you don’t get stuck in researching all the different aspects. Here was chosen to design for people within the early stage of dementia, focusing on people suffering from aphasia. Aphasia means that a person has trouble with their language and communication. After searching for a few directions within this communication aspect the focus went to problems that arise when going to the grocery store. This is an interesting direction because I wanted to help people with dementia within their everyday life; going to the grocery store is something a lot of people still do on a weekly or daily basis. Another factor is that there are very little innovations that focus on helping people within this context. To gain information on the problems that arise when going to the grocery store an expert at the GGzE was consulted. The information gained here was about problems she faced while working with elderly with dementia and their families. Information from other people working at the GGzE was also collected via email. One of these people mailed about the problem of Miss H “She does the same groceries every afternoon”; the result of this is that this lady has an enormous amount of detergent. Another person mailed: “People go shopping without a grocery list, which results in getting the same things over and over again”; this then results into a build up of product they don’t use anymore. Problems that related to online shopping and giving to charities where not included into the overview. Besides input from these experts a person with dementia was asked what problems he encountered when going to the store. Lastly a visit to the store with a person with Alzheimer gave insight into the problems he faced. In the table on the next page you can see an overview of the problems collected.
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What goes wrong when going to the supermarket?
Home before leaving Habit, get the same every day Don’t make a grocery list Don’t check if grocery list is correct Get the same products as back in the day
Back Home Put groceries in right cabinet Trowing away the old grocery list
In the Supermarket
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Problems regarding the list
Problems with the store
Problems with paying
Focus on searching 1 product at a time Get products that are not on the list Forget to put products on the list
Special offers Hoarding products Products are hard to find Communication with staff Weighing of fruit
Forget or write down PIN code Counting cash Check change Forgetting to pay
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Iteration I
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Concept development An expert at the City of Eindhoven who is involved within projects surrounding dementia was consulted to get more insight into what has already been done when it comes to people with dementia and supermarkets. She mentioned a project from the Summa College which involved people with dementia and a supermarket5. This project consists of students from Summa College that are helping elderly and people with dementia with their groceries in the supermarket. She recommended visiting this project to see how these people with dementia react to the assistance of the students. Unfortunately I was unable to get in contact with the people working on this project. This project did get me thinking about how to possibly involve the supermarket within my project. When talking about the problems that where collected at the GGzE the advice she gave was to start focusing on the origin of the problem. What is the first step within this process where it goes wrong? Based on these insights I decided to focus on making a good grocery list. After doing a brainstorm on how to help a person with dementia with their grocery list I choose the following concept. The concept was that a person with dementia would have an easier way to choose/record which products needed to be on the list and an easy way of visualizing this. Based on this concept I wanted to explore different kinds of input and output for choosing/recording what groceries should be on the list. After trying out some different combination ideas with cards as seen on the picture, I build a prototype to further explore the usability of this concept.
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First prototypes & evaluation with users The first prototype was a board on which a person with dementia could hang a card which represents a type of groceries they need to get. When wanting to go to the store the idea was that by pushing a button a grocery list would be printed which could be taken to the store.
Evaluation of the prototype The prototype was made to test how this type of input would work. The board was taken to Lokaal + (plus) at Summa College Eindhoven. The reactions received from the elderly here was that they didn’t need this. Although these elderly didn’t suffer from dementia the reason they didn’t need it was because writing down a grocery list would be much easier. One of the elderly even advised to make a tick list. This list would show all products you might need to get and give you the opportunity to tick the boxes of which products you need to get.
Evaluation of both prototypes While making such a list the main problem was that there are a lot of products you might need to get. The list and board were taken to an elderly person with dementia. Here the same problems where seen. With the board as well as with the list is was difficult to find the product you wanted to. Even though the products on the tick list where categorized with the use of colors and names this was not noticed by this person. Another issue besides finding the cards was that to have all the possible groceries people need to get on a card or list this would result in a lot of cards or a really long list; doing this would make finding the product you need even harder. This would make that writing down your own grocery list would always be easier. Despite the difficulty of finding the cards the person with dementia did recognize the products that where pictures on the cards.
General insights The results of these evaluations will be taken into account for the next step. Important is that there should not be a lot of information and choices visible at once; this makes it harder to for example find the right card or tick of the right box. From these evaluations was concluded that the tick list will become too long and therefore too difficult to use when putting in all the groceries someone would buy. Due to the understandability of the board itself a further exploration on this prototype was done to improve the finding of the cards.
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Prototype Revision With the feedback gathered about the board the concept was altered. A small brainstorm was conducted to come up with different ways to store the cards for the board in order to solve the problem of having to find the cards. The board would stay the same; however instead of having to search for the cards within the basket each card would have their own place. This means that the cards would be placed on the cabinet or drawer where the product is stored. When the product is empty a person could take the card and hang it on the board.
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Midterm at TU/e and GGzE At the Mid-term presentation on the TU/e the first prototypes and the results from the user evaluation where presented. The feedback received was mostly focused on different additions or ways to tackle the problem. Suggestions where to only show suggestions of which groceries to get, having reminders of what you have and knowing when stuff spoils. These are aspects that are later incorporated within the final prototype. After the presentation at the TU/e a small concept was developed based upon the principle of showing which groceries you have at home when you are in the grocery store. At the Mid-term presentation at the GGzE the first prototype as well as the new concept where presented. Multiple people from the GGzE confirmed that the problem of getting too much of a certain product is a relevant problem.
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The problem is mostly a habit of getting the same products every time. This habit consists of getting the groceries they always used to get. This relates to dementia because in the moment they forget that they don’t use these groceries anymore. An example of this is a lady that gets a can of cat food every day, even though her cat died 2 years ago. The people from GGzE also agreed that the concepts presented where to complex or difficult for elderly with dementia. I received the tip to shrink the problem and focus on one person with one problem and try to find a solution for them. This will eliminate the factor of trying to scale the product and of having multiple slightly different problems to solve. Over the course of creating the prototypes a switch in the goal of the concept was happening. It became clear that these concepts where all more difficult than simply writing down a grocery list. This is a part of the challenge when designing for people with dementia; everything should remain as simple as possible and as familiar as possible. Besides this the question was: What would happen if they have a good grocery list? The answer to this is unknown, however the guess was that a person would still believe they needed to get that one product and just forgot to write that down. This will however not solving the problem of getting the same groceries over and over again. The goal of the concept for the next iterations would be to help reminding what products are still at home when someone is in the store.
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Iteration II
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Field research To get a better insight of where the root of the problem is, and to get a conformation of the need for knowing what you have at home when in the store, field research was conducted. With the method “Fly on the Wall” a person with dementia was followed to the store6. Afterwards a conversation was held with the person with dementia and his partner. While following the person with dementia he did not face big problems while getting the groceries. Small problems where observed, such as not knowing where to find the product or not knowing which brand to get. The problem of getting stuff which was not on the grocery list did not occur. However when asking if the couple had ever experienced this problem they mentioned that they did. They would check which products where still at home before going to the store. When in the store the man would ask: “Do we need to get this?” while they had just checked that same product at home. When shopping alone the man trusted that his partner made the list correct, therefore he would not get something else than things that are on the list.
Concept development For further concept development a persona with a specific problem was created. This persona was Mien. Mien is a 70 year old woman who lives alone. She had 2 children that live nearby and help her with things around the house. She wants to keep doing her groceries but the problem is that she gets a carton of milk every day. Her children don’t have enough time to go to the supermarket with her every time. Mien does understand that it is a problem that she has this much cartons of milk; however she does not know how to solve the problem herself. With this persona as focus a brainstorm session was held together with another student from the department. Besides a few of the concepts shown in the pictures bellow, the brainstorm resulted in finding out an important factor of the final concept. The main reason the concept will work is that a person with dementia is able to trust the technology and trust the grocery list they get. This factor was also present in the Field research where the man trusted his partner in making the list and therefore he trusted that the list would be correct.
The conclusion that is taken into the developing of a new concept is that the person with dementia did not have the problem of not knowing what they have at home when shopping alone. The reason for this being that he trusts the grocery list his partner made for him.
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After the group brainstorm I conducted an individual brainstorm. The final concept would involve creating a memory of the products that are still at home. This memory could for example be a photograph. To test what kind of memory would be best to use here a user test was set up to test this. More information on this user test can be found in the next chapter. The final concept had 2 different aspects. Before going to the store there had to be a way to capture which products needed to be reminded in the store; in the store there had to be a way to view this memory. After coming up with different options to do this the decision was made to not include the supermarket within the service of the product. The reason for this is that the products should not be restricting the user to only go to one supermarket. Another reason is that it would probably not be possible to include the smaller or cheaper supermarkets in the product. From the options of how to store and remember which products are still at home 2 concepts where worked out into a prototype. One would be to have the memory of what not to get attached to the grocery bag; the other would be to have a memory of what not to get attached to the grocery list. These 2 prototypes where taken to an expert at the GGzE; this is the same expert as the one visited while defining the context of the project. She did like the products, although she could not predict of such a product would work or not. The fact of having something attached to a grocery list or shopping bag would be a good factor for people with dementia. This makes sure that they don’t forget the products, because it is attached to something they already use in their shopping routine.
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User test In parallel to developing the final concept, a user test was conducted. Within this user test three methods where tested; these methods where ways to remind a person what they have at home when in the store. The three options where: a picture, a written list or an audio fragment. The user test is set up as follows; an interview is held to get to know the user. After this introductory interview the three methods are explained and an example of each of these methods will be shown. Following is a conversation on which of these methods the user likes the most. Afterwards the user will be asked to test out the method they like the most and fill in a questionnaire about this. The complete setup and explanation of the user test can be found in appendix 1.
The user test was conducted with 2 different people. The result of the test was that the written list would be the best option. Unfortunately both participants were not willing to try out the method for themselves. Both participants found it easier to write down the groceries instead of making a photo of them. The example pictures that were used are shown bellow; they where unclear and unrecognisable. One of the participants also addressed the fact that it is hard to take a picture from products that are distributed within the kitchen. One participant did associate the pictures with getting the product; this was something that the expert at the GGzE also pointed out.
Before conducting the user test another meeting with the expert at the GGzE was held to discuss how clear the questions where and how relevant she taught these methods would be; this is the same expert as the one visited while defining the context of the project. The questions for the user test where altered to be specific and asking for explanation. The method of writing a list would work best according to the expert. A picture would be too visual and may lead to getting the products instead of not getting them. A mutual agreement was that recording and playing audio would be too difficult to record and afterwards play within the store.
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Iteration III BoBo
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BoBo By combining the result from the user test with the concept of having a memory with your shopping list BoBo was developed. BoBo stands for Boodschappen bord, which means grocery board in Dutch.
What does BoBo do? BoBo is a board which consists of a screen and a grocery list. The main goal of BoBo is reminding elderly with dementia which products they still have at home. Besides this it will also remind a person with dementia about which product to get and when the store is closed. By making these reminders digital a caretaker can program this in advance; this eliminates the need for leaving notes behind with this information. A person with dementia has a simple clear overview of the products and does not have to worry about which list is for which day. BoBo will always show the list of the current day. This enables a person with dementia to quickly see the reminder. Alongside of the screen there is a note block which enables a person with dementia to write down the groceries they need to buy and the groceries they still have at home.
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How does BoBo work? A caretaker can manage which products need to be visible on which day(s). A simple weekly or monthly schedule can be filled in to program this. By means of this schedule a caretaker does not need to leave notes or messages behind regarding the grocery list. On the screens shown on the next page you can see how the interface changes depending on the day. The screens shown are from Sunday and Monday. The other screen shown is the interface for the caretaker. BoBo also had a feature to add products live on the screen. If this function is not completely understood by or relevant for the user the function can be turned off. This function will enable visitors and the person with dementia to add products to the list of products to get or products still at home. Products can be added by means of a manual and a scanner option. With the manual option the name of the product can be typed in. If a picture of the product is available on BoBo this photo will automatically be added to the product name. With the scanner option a camera on the front side will be activated. By means of scanning the bar code a product can be recognized. If the product isn’t recognized, or there is no bar code a picture of the product can be taken and a name has to be typed in manually. The interaction of adding products and shifting them from “Groceries to get” to “Products that are still at home” can be improved. An option would be to have the ability to drag the pictures on the screen to switch them easily.
Boodschappen om te halen:
Let op!
De winkel is vandaag gesloten
Product Toevoegen
Product Toevoegen
Producten die nog in huis zijn:
Producten die nog in huis zijn:
Product Toevoegen
Product Toevoegen
Producten invoeren per dag Maandag Brood Speculaas
Dinsdag Paprika
Woensdag Brood Banaan Eieren
Producten die gehaald moeten worden
Producten die in huis zijn
Donderdag
Vrijdag Brood Banaan Eieren
Melk Tomaat
Product
Zaterdag
Zondag
Paprika
Kaas
Herhaling
Ma Di Wo Do
Vr
Za
Zo
Toevoegen
Melk Eieren Paprika
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Boodschappen om te halen:
Eieren Brood Kaas Speculaas
Paprika Tomaat
Brood Kaas Paprika
Paprika Tomaat
Melk Eieren Brood Kaas Speculaas
Paprika Melk Eieren Brood Speculaas
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Why does BoBo look like this? Within this report the process of developing BoBo is described. Here is a short summary of which conclusions are incorporated within BoBo. • The grocery list of BoBo consist of a “To get” part and a “Still at home” part. The results of the user test showed that the users preferred to have a written list to remind them of the groceries they still have at home. • A Person with dementia still has to write the list himself. Within the brainstorm conducted with a fellow student the outcome was that to make the product work people need to trust it. By letting a person with dementia write the list himself they have the ability to check if the products are really in the kitchen and they will have a familiar handwriting. These factors will help in gaining trust in the product. • The colors of BoBo are Green and Blue. The colour green was chosen to stimulate the visual experience. Green stand for good which resembles the products they do need to get. The colour blue was chosen because this is a neutral colour. The other option was to use red for the “Products that are still at home” part. Some say a red colour will be more effective, however this will also make the adding of groceries (with a then also red button) seem like a negative action. • A caretaker can plan out which products are shown on which days. This eliminates the need for written notes and/or grocery lists made by the caretaker. The problem with these lists is that they need to be stored somewhere in sight and that you need to pay attention to which list is for which day.
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• A virtual board is visually connected to a grocery list. A visual connection between a virtual screen and a physical list will stimulate the understanding and use of the product. The visual connection between the two is made by using the same colors and connecting the lines to form a square. • The part for products that are still at home is rather small. The reason for this is that the attention of the user should not be draw to this too much; this may lead to reversing the effect and getting the products instead. Another factor is that a person does not need to write down everything they have. The problem mostly lies in getting one or two products over and over again. This would mean that only putting these products on the list of products that are still at home should solve the problem. • The products are shown with a name and picture. The way the products are visualized on the screen is the same way products where visualized on the cards of the first prototype. When testing this prototype the concept was too difficult, however the cards where recognizable and easily understood. Therefore these visuals are implemented in the screen of BoBo. This kind of visual stimuli is also good when looking at people with dementia because there are two ways their brain gets stimulated; with a picture and with a word. This should help in recognizing which products are displayed on the screen. • BoBo is not connected to a supermarket service. Doing this will mean that the user is bound to go to this particular supermarket. Because cheap and small stores will probably not invest in this BoBo will limit users to go to the big supermarkets. Now BoBo can be used by everyone no matter which store you visit.
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Feedback on BoBo BoBo was presented at the Think Dementia Business fair in Natlab Eindhoven7. Here people working with and for people with dementia saw the product and gave their opinions. People liked the product and recognized the problem of people with dementia buying the same product over and over again. A lot of them were also interested in if having a product like BoBo would really solve this problem, this would be something that still needs to be tested. There were a couple of people who saw potential in BoBo to be useful for other target groups. Groups like children, mentally ill people or even with helping foreign people learn Dutch. A couple of people questioned the usability of BoBo. Someone recommended using red and green instead of blue and green. This would help with accentuating that the products written and displayed within the now blue frame should not be bought. This is something that should be considered and tested to see what would work best. Besides the colors someone questioned if it would be that easy to write a grocery list. How good this can be done by a person with dementia is different with every person. It is good to think about this and find another possibility for those who cannot write the list. Options could be the use of stickers matching the pictures on the screen or switch to a list that is being printed out by BoBo.
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Future of BoBo The next steps for the development of BoBo will be to test certain aspects of the product. The first aspect would be to look into the understandability of the screen; the most important aspect of this will be to look into which colors to use. Feedback given by other students and visitors on the Think Dementia business fair expressed their thought on making the colors more expressive; those people all thought it would be better to use red instead of blue. Another aspect that should be tested is if BoBo really solves the problem of getting the same products over and over again. To do this the interface of BoBo has to be programmed and developed to always work and always show the correct information. It is important that a product works when wanting to test the functionality; when working with people with dementia it is even more important the product completely functions because in general it is more difficult for them to imagine how a product should work. Another reason why it is important to fully work is so that a person will be more likely to trust the technology within the product.
If unfortunately BoBo would not solve the problem of getting the same products over and over again the next step would be to look into the process of how people use BoBo and where it goes wrong. Finding out where the products “fails” will be followed by finding a solution for the part where BoBo fails. For example if it would be too difficult for a person to write down the list an option could be to make it easy for a person with dementia to add and drag products on the screen. When this happens the list doesn’t have to be written down but can be altered on screen and printed out instead. Another option could be to have stickers matching the products on the screen; this enables the person with dementia to make their own grocery list without having to write the products down.
With the results from these tests we should know how the interface of BoBo should look like and if the basics of the product work and solve the problem of getting the same products over and over again. The next step within this process would be to optimize the interaction with the interface. We could for example look into an easy way of dragging products from “To get” to “Still at home”.
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Conclusion
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Conclusion During the course of the project I got a lot of insights into what dementia is, what problems these people and there families are facing and what to take into account when designing for them. The most important thing I noticed while doing this project is to keep a product simple, easy to use and understand and therefore close to what elderly already understand. This is something we were told in the beginning, however along the way you start noticing how important this is and how quickly a concept becomes too complicated. Besides learning about how to design for people with dementia I noticed that there are a lot of problems for people with dementia. Only looking at going to the supermarket even brought up a list of things that go wrong and ideally need a solution. This made me see the importance of designing for people with dementia. Working on this project showed me that it is important to know and understand the target group you are working with. When working for people with dementia it is not enough to know how to design products for elderly, you also have to take into account the difficulties that occur when having dementia. This is something that was visible from the beginning of the project where an elderly person would understand the concept but not think it is useful; a person with dementia would however not even understand the concept you try to explain. Besides all the insights I got into dementia and how to design for people with dementia I liked the design process I went through. Even though it took a while to get a final concept doing multiple iterations helped me to quickly test a concept and take this information with me in the next iteration. This results in a prototype that looks and functions the way it does reasoned back to results and opinions from experts and users. This makes it that the product has a potential to succeed. 50
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Appendix and References
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References 1. “What is dementia?”, Alzheimer’s association, http://www.alz.org/what-isdementia.asp 2. “What is Alzheimer’s decease?”, Movie by David Shenk, https://www. youtube.com/watch?t=120&v=7_kO6c2NfmE 3. “Verloop van dementie”, Alzheimer Nederland, http://www.alzheimernederland.nl/informatie/wat-is-dementie/verloop-van-dementie.aspx 4. “Dementie en dan”, Ireen van Ditshuyzen, NPO, http://www.npo.nl/2docdementieendan/07-01-2015/AT_2028288 5. “De achtste zekerheid van Jumbo Hapert - Zorg hebben voor ouderen samen met Summa en Pius X-College”, PC55, 30-11-2014, http://www. pc55.nl/algemeen/133467-de-achtste-zekerheid-van-jumbo-hapert-zorghebben-voor-ouderen-samen-met-summa-en-pius-x-college 6. “Fly on the wall”. a method from the IDEO method cards, http://www.ideo. com/work/method-cards 7. “Think Dementia Business fair”, http://thinkdementia.innovatedementia.eu/ programma/businessfair
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Appendix 1 User test: Methodes voor het herinneren wat je nog in huis hebt Doel Het doel van de test is om te vinden welke methode de voorkeur heeft om te gebruiken met betrekking tot het herinneren van de producten die je nog in huis hebt. Hiermee worden methodes bedoeld die ervoor kunnen zorgen dat de persoon met dementie er in de supermarkt aan worden herinnerd dat hij of zij bepaalde producten al in huis heeft. Dit is om het probleem aan te pakken dat een persoon met dementie uit routine of vergeetachtigheid producten systematisch te vaak kan gaan halen. De methodes die in dit onderzoek worden gebruikt zijn: -
Een geschreven lijstje met producten die nog in huis zijn Een foto van de producten die dubbel zijn/ nog in huis zijn
Ondersteunende vragen Introductiegesprek
Geslacht Leeftijd Hoe lang heeft u al last van geheugenproblemen? Welke problemen ervaart u met betrekking tot uw geheugenproblemen?
Ondersteunende vragen Methodes bespreken
Welk van deze 2 methodes heeft uw voorkeur? Waarom? Waarom de andere methode niet? Welke zou u zelf willen gebruiken of zou u deze zelf gebruiken?
Uitvoering
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Beginnend aan de test zal een kort introductiegesprek plaatsvinden over de persoon zelf. Hierin zullen vragen aan bod komen zoals hoe lang heeft u al last van geheugenproblemen en welke moeilijkheden ervaart u zelf op dit gebied. Het probleem wordt kort uitgelegd: Een probleem wat ik uit onderzoek ben tegengekomen is dat personen die last hebben van geheugenproblemen soms in de supermarkt niet meer weten dat ze een product thuis nog hadden staan. Dit kan lijden tot het te veel halen van producten, soms zelf systematisch. Met dit onderzoek wil ik een aantal methodes bespreken die zouden kunnen helpen bij het herinneren van de producten die u nog in huis heeft. De methodes worden uitgelegd, met visuele ondersteuning. De methodes zijn de foto en het verlengde boodschappenlijstje Er volgt een gesprek over welke methode de persoon met dementie als voorkeur zou hebben. Vragen die hierin voorkomen zijn over waarom deze keuze het beste is, waarom de andere methode niet. Na het gesprek over de methodes gaat het gesprek over in de persoonlijke informatie. Ervaren ze zelf ook dat het onthouden van welke producten in huis zijn soms lastiger gaat, maar ook vragen over hoe vaak ze naar de supermarkt gaan en of ze dan alleen gaan. Overlopend in dit gesprek aansluiten op de vraag of de persoon met dementie en de partner/verzorger de methode willen testen die ze als voorkeur hadden. Voor deze test zal een korte omschrijving met vragen worden gemaakt.
Ondersteunende vragen Eindgesprek
Gaat u zelf weleens naar de supermarkt? Ervaart u dat u soms bent vergeten wat u in huis heeft? Wat doet u dan? Wie maakt het boodschappenlijstje? Gaat u ook alleen naar de supermarkt?
Zou u de door u gekozen methode willen proberen voor (max een week)?
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Vragen over het lijstje Het lijstje gebruiken 1. Gebruik de boodschappenlijst zoals u gewend bent 2. Op het lijstje bij: “Dit heb ik nog in huis” schrijft u producten op die u nog genoeg in huis heeft en dus niet meer hoeft te halen. 3. Gebruik het lijstje in de supermarkt zoals u gewend bent. 4. Als u terug komt van de supermarkt, bewaar het lijstje dan bij deze vragenlijst. 5. Vul de vragenlijst op de achterzijde in als u terugkomt van de supermarkt. 6. Heeft u nog extra opmerkingen? Schrijf deze dan hieronder op Opmerkingen:
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1. Vond u het moeilijk welke producten u ging opschrijven bij “Dit heb ik nog in huis”? ________________________________________________________________________________ 2. Kunt u uitleggen waarom? ________________________________________________________________________________ ________________________________________________________________________________ 3. Hoeveel producten heeft u opgeschreven bij: “Dit heb ik nog in huis”? ________________________________________________________________________________ ________________________________________________________________________________ 4. Hebt u producten gehaald die u al in huis had? Als dit zo is, stonden deze
producten op uw lijstje bij “Dit heb ik nog in huis”? ________________________________________________________________________________ ________________________________________________________________________________
5. Wat vond u ervan om het lijstje te gebruiken thuis? (meerdere antwoorden mogelijk) o Makkelijk o Fijn o Moeilijk o Niet Fijn o Nuttig o Vervelend o Anders:____________ o Handig Ik vind dit omdat: ______________________________________________________________ ________________________________________________________________________________
6. Wat vond u ervan om het lijstje te gebruiken in de supermarkt? (meerdere antwoorden mogelijk) o Makkelijk o Fijn o Moeilijk o Niet Fijn o Nuttig o Vervelend o Handig o Anders:____________ Ik vind dit omdat: ______________________________________________________________ ________________________________________________________________________________
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7. Wilt u het lijstje vaker gebruiken? En Waarom? ________________________________________________________________________________ ________________________________________________________________________________
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Vragen over de foto
De foto gebruiken 1. Maak een foto van de producten die u nog genoeg in huis heeft en dus niet meer hoeft te halen. 2. Een foto maken doet u zo: a. Om een foto te maken pakt u de camera en zet u deze aan met de schuifknop aan de voorzijde. b. Kijk door de zoeker van de camera en zorg ervoor dat u alle producten die u op de foto wilt goed ziet. c. Maak een foto door op de knop voor/boven op de camera te drukken d. Een foto zal uit de camera komen aan de bovenkant e. Leg de foto even opzij en na 5 minuten zal de foto zichtbaar zijn. 3. Deze foto(s) kunt u nu mee nemen naar de Supermarkt. 4. Bewaar de foto(s) bij deze vragenlijst als u terugkomt van de Supermarkt 5. Als u terug bent van de Supermarkt vult u de vragenlijst op de achterzijde in.
Draai knop om camera aan te zetten
Druk op de knop om een foto te maken Draai knop om camera aan te zetten
Kijk hierdoor om te zien hoe de foto wordt
1. Vond u het moeilijk welke producten u op de foto ging zetten? ________________________________________________________________________________ 2. Kunt u uitleggen waarom? ________________________________________________________________________________ ________________________________________________________________________________ 3. Hoeveel foto’s nam u mee naar de Supermarkt? ________________________________________________________________________________ 4. Heeft u producten gehaald die u al in huis had? Zo ja, stonden deze producten op
de foto? ________________________________________________________________________________ ________________________________________________________________________________
5. Wat vond u ervan om de foto(s) te maken? (meerdere antwoorden mogelijk) o Makkelijk o Fijn o Moeilijk o Niet Fijn o Nuttig o Vervelend o Anders:____________ o Handig Ik vind dit omdat: _________________________________________________________________ ________________________________________________________________________________
6. Wat vond u ervan om de foto(s) mee te nemen naar de Supermarkt? (meerdere antwoorden mogelijk) a. Fijn e. Makkelijk b. Niet Fijn f. Moeilijk c. Vervelend g. Nuttig d. Handig h. Anders:____________ Ik vind dit omdat: _________________________________________________________________ ________________________________________________________________________________ 7. Wilt u deze manier van foto’s maken vaker gebruiken? En Waarom? ________________________________________________________________________________ ________________________________________________________________________________
Heeft u nog opmerkingen? Dan kunt u deze hieronder kwijt: VII
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Opmerkingen:
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Formulier van Toestemming: Gebruikerstest herinnerings-methode. Lees dit formulier aandachtig door. Tijdens deze gebruikerstest zal u worden geïnterviewd over uw mening naar aanleiding van een aantal voorbeelden gerelateerd aan geheugenproblemen en het bezoeken van de supermarkt. Tijdens dit interview zal de onderzoeker aantekeningen maken en met uw toestemming een geluidsopname maken. Deze geluidsopname zal enkel worden gebruikt door de onderzoeker om het gesprek terug te kunnen luisteren. Naar aanleiding van dit interview wordt u gevraagd om deel te nemen aan een verder onderzoek. Als u hier aan mee werkt krijgt u een test mee om thuis uit te voeren. Dit zal allemaal nog uitgelegd worden door de onderzoeker. Dit onderzoek is onderdeel van het project “Innovate Dementia” aan de Technische universiteit Eindhoven. Het onderzoek wordt uitgevoerd door Thilly Coppelmans, een 3de jaars student aan de universiteit van de opleiding Industrial Design. Alle informatie verkregen tijdens het interview en vervolg van de test zullen anoniem verwerkt worden.
Door dit formulier te tekenen geeft u aan dit formulier te begrijpen en mee te werken aan het onderzoek.
Datum:________________________
Handtekening Testpersoon:____________________________________________________
Eventueel: Handtekening Partner/Verzorger: ______________________________________
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