Practical Leadership For Supervisor & Junior Manager
Tanggal : Jakarta, 1-2 September 2016 Waktu : 09.00 - 17.00 WIB
Provided by
MATERI PELATIHAN
1
Anda adalah Pemimpin : Tugas & Tanggung Jawab sebagai pemimpin
2
Pahami Anggota Tim Anda : Kepemimpinan Situasional
3
• Ragam kompetensi yang harus dimiliki oleh seorang supervisor / manajer • Keteladanan (role-model) sebagai pemimpin
• Gaya Kepemimpian diri sendiri (DISC Profile) • Analisis sikap kerja bawahan “Mau” dan “Mampu” • Pemetaan anggota tim dan strategi pengelolaannya 1. Bawahan yang Mau, Belum Mampu 2. Bawahan yang Mampu, Tidak Mau 3. Bawahan yang Tidak Mampu, Tidak Mau 4. Bawahan yang Mampu, Mau
4
Delegasikan dan Monitor Pelaksanaan Tugas Tim Anda
5
Maksimalkan Produktifitas Anggota Tim Anda : Keterampilan melakukan Coaching
• • • •
Teknik menyampaikan instruksi Cara mendelegasikan tugas dengan tepat Memonitor pencapaian tugas Menyampaikan umpan balik positif / negatif
• Pengertian coaching, counseling dan mentoring; • Mempraktekkan model GROW dalam melakukan Coaching • Memotivasi anak buah untuk melaksanakan komitmen yang diperoleh
Tingkatkan Kualitas Komunikasi Anda : Keterampilan Berkomunikasi Asertif • Mengelola persepsi dalam berkomunikasi • Kemampuan mendengarkan aktif • Value dalam berkomunikasi: Kesan Positif, Empati, Asertif dan Fokus pada Solusi
Training | Consulting | Assessment
Mobile : WA : Pin BB : E-mail : Website :
0813 1100 9800, 0812 802 8352 0813 1100 9800 5FE266D1
[email protected] www.serviceleadership.web.id
Trainer
Jafet DK Jafet DK adalah profesional trainer untuk topik Service Excellence , Leadership, Assertive Communication Skills dan Powerful Presentation yang selalu memperoleh nilai tinggi dalam evaluasi kepuasan peserta di setiap pelatihan yang dia bawakan. Sebelumnya Jafet adalah praktisi bisinis di berbagai industri seperti : IT Consultant , Rumah Sakit, Perbankan & Asuransi. Beberapa perusahaan yang telah mendapatkan jasa pelatihan beliau antara lain: The Body Shop, Yamaha, BII Maybank, Astra Credit Companies, BPJS, Dirjen Pajak, OCBC NISP, Ukrida, Mitsubishi, PT Supermal Karawaci, PT Vivere Multi Kreasi, Lembaga Administrasi Negara, PT Tirta Investama, PT Asuranis Astra Aviva Life, RS Carolus, Nissan Indonesia, RS Mata Aini, RSIA Kemang, RS Dr. Soetomo dll
Tohap S • • • •
Managing Director Service Leadership, Certified MBTI Practitioner, CPP International Singapore Certified DISC Trainer, DISC Indonesia – WILEY USA Certified Behavioral Analyst (CBA) , The Discovery Institute Singapore
Training Provider
Service Leadership is a Service Quality & Human Resource Consulting firm dedicated to creating sustainable highperformance organizations. We provide consulting & training to : • Create high-performance cultures that drive bottom-line results & reinforce your organization’s mission and values. • Develop leaders at all levels who can manage the business and inspire your employees. • Align employee self-interest, energy and talents with your organization’s strategy.
Modul Pelatihan
Program Inhouse Training dan Kelas Publik
Leadership • • • • •
Excellent Supervisory Skills Advanced Leadership Skills Coaching and Mentoring Assertive Communication Skills Problem Solving and Decision Making
Service Excellence
• Excellent Service Interaction • Complaint is A Gift • Service Crucial for Manager
HRD • • • • •
Train The Trainer Training Need Analysis (TNA) High Impact Presentation Skills Strategic Compensation and Benefit Mastering Competency Design Model and Assessment • Assessment Skills • Employee Engagement • KPI and Performance Management System
• • • • •
Time Management DISC Profile MBTI Team Building Handling Diificult People and Situation
• Strategic Customer Experience • Customer Satisfaction Measurement
• • • • • • • •
Job Analysis and Job Evaluation Industrial Relation Talent Management Behavioral Event Interview Expanded DISC Myers Briggs Type of Indicators (MBTI) Outsourcing Management UU Ketenagakerjaan
Consulting Services Service Quality Quality Customer Service is important for all functions start from front liners as representative of the company to back office as backbone to support all process to make sure service is delivered timely by frontlines. We assist Client to enhance organization service culture.
Type of common consultation request such as : • Set up Service Standardization • Define Service Measurement • Implementation Service Monitoring • Set Up Service Assessment / Service Audit • Conduct Mystery Shoppers
Operational Excellence Identifying capacity and measure productivity is the key of operation management. We help to asses current operational issues and come up with recommendation and implementation. We assist client to run day to day operations in structure and effective way.
Operation Excellence Consultation would be : • Define Capacity Planning • Design Operation Management Blue Print • Set Up Process Standardization • Conduct & implement Process Improvement • Set Up Customer Care/Service Desk
Human Resources People are the most valuable assets an organization could have. Through employees, an organization can create a sustainable competitive advantage. Whether you are a new venture or an existing organization we at Service Leadership can help you organize, manage and develop your human resources more effectively.
We provide the following Human Resources consultation services : 1. Preparation of HR Policies, Procedures and HR Manuals/Handbooks 2. Setting up Organizational Structure & Authority Matrix based on a work flow analysis 3. Job Analysis and Job Design 4. Pay Structure/Compensation Plan 5. Recruiting and Selecting Procedures 6. Performance Measurement and Appraisal Programs.
Partial List Of Our Clients
Public Training Schedule 2016 Topic Service Excellence & Handling Customer Complaints How to Manage Customer Service Team MBTI for HR Practitioner Aspek Hukum Perjanjian Kerja : PKWT, PKWTT, Skala Upah,PHK Tanpa Gejolak Practical Leadership and Managerial Skills Train The Trainer (Batch 36) Assessment Center (Batch 4) : Psychological Test , MBTI, Behavioral Event Interview ( BEI), Leaderless Group Discussion, Intray Excercises, Case Analysis, Presentation, Reporting Handling Customer Complaint & Negotiation Skills for frontliners Effective Recruitment using DISC Profile Strategic Compensation and Benefit Menyusun Kurikulum Pelatihan Berbasis Kompetensi Business Presentation Skills Coaching and Counselling Problem Solving and Decision Making 3 Day HR Management Course Business Values and Ethics Change Management Assertive and Comunication Skills Building Strong Corporate Culture PHK Tanpa Gejolak Excellent Supervisory Skills Behavioral Event Interview Merancang Kamus Kompetensi HR Managament for HR Officer Selling Skills and Negotiation Skills Finance for Non Finance Service Quality Management Pelatihan Tes Psikologi untuk HR ( Non Psikologi) Strategi Bernegosiasi Untuk Tim Procurement Dan Purchasing Perusahaan
Agustus
September
26-27
1-2
25-26
6-7
1-3
6-7
Investasi & Registrasi Harga Normal : Rp 2.000.000,- /peserta Early Bird sebelum 15 Agustus 2016 : Rp 1.500.000,- /peserta Biaya meliputi makan siang, 2x coffee break, materi hard copy pelatihan dan sertifikat. Formulir Registrasi
PRACTICAL LEADERSHIP FOR SUPERVISOR / MANAGER 1-2 September 2016
|
09:00 - 17:00 WIB
Name
Name
Position
Position
Phone
Phone
Mobile
Mobile
Name
Name
Position
Position
Phone
Phone
Mobile
Mobile
Name
Name
Position
Position
Phone
Phone
Mobile
Mobile
Name
Name
Position
Position
Phone
Phone
Mobile
Mobile
|
Jakarta
Phone/Mobile
Fax : (021) 797 51 59
Training | Consulting | Assessment
Gedung Multika Lt 4 Jl. Mampang Prapatan Raya 71-73 , Jakarta 12790 Phone : (021) 797 51 58 Mobile WA Pin BB
: : : :
0813 1100 9800 0812 802 8352 0813 1100 9800 5FE266D1
For more information :
[email protected] Or visit us at : www.serviceleadership.web.id
Payment Method Payment can be done by using the account number below : Bank BCA Cabang Jatinegara A/N : CV Prima Sinergi No Acc. : 7600396913 Please put note : [SEMINAR TITLE] and [YOUR COMPANY’S NAME] on the payment instruction.
Training | Consulting | Assessment
