Baldrige National Quality Program
2006
PENILAIAN KINERJA MALCOLM BALDRIDGE OLEH SUSANTI KURNIAWATI
Baldrige National Quality Program
2006
PENGERTIAN KINERJA Hasil evaluasi proses, produk dan jasa yang dihasilkan perusahaan yang telah dievaluasi dan dibandingkan dengan tujuan, standar dan hasil-hasil yang pernah dicapai.
Baldrige National Quality Program
HISTORICAL BACKGROUND
TOTAL QUALITY MANAGEMENT (ISO) SIX SIGMA BALANCED SCORECARD MALCOLM BALDRIDGE NATIONAL QUALITY AWARD (MBNQA)
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Baldrige National Quality Program
ISO SYSTEM ISO 9001-2000 ISO 14000 ISO 17025 SA 8000
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Baldrige National Quality Program
Balanced Scorecard illustrated User perspective
Process perspective
Finance perspective
Future/ Learning perspective
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Baldrige National Quality Program
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Tujuan Penerapan Malcolm Baldridge
Peningkatan kinerja Membantu memberi arahan Menyiapkan perencanaan menyeluruh Menilai kemajuan yang mengarah pada perusahaan kelas dunia Mengetahui bidang-bidang yang perlu diperbaiki Menentukan kekuatan yang sudah dimiliki Perolehan award.
Baldrige National Quality Program
Intisari nilai-nilai MBNQA Mutu yang di pacu oleh pelanggan Kepemimpinan-keterlibatan secara pribadi Perbaikan yang terus menerus (proses pembelajaran). Melibatkan seluruh karyawan
2006
Baldrige National Quality Program
Intisari nilai-nilai MBNQA Respon yang cepat Mutu yang terwujud melalui perancangan dan pencegahan Manajemen berdasarkan fakta Pengembangan kemitraan Tanggung jawab perusahaan, masyarakat dan bangsa Orientasi pada hasil
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Baldrige National Quality Program
Core Values and Concepts Visionary Leadership Learning-Centered Education Organizational and Personal Learning Valuing Faculty, Staff, and Partners Agility Focus on the Future
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Baldrige National Quality Program
Core Values and Concepts Managing for Innovation Management by Fact Social Responsibility Focus on Results and Creating Value Systems Perspective
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Baldrige National Quality Program Kategori
1.Leadership (kepemimpinan) Organizational leadership Public responsibilities and citizenship
2. Strategic Planning Strategic Development Stategic Deployment
3. customer and market focus Customer and market knowledge Customer satisfaction performance
4. Information and Analysis Measurement of organizational performance Analysis of organization performance
Point Value
125 85 40
85 40 45
85 40 45
85 40 45
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Baldrige National Quality Program
5. Human resources focus Work System Employee education, training, and development Employee Well Being and satisfaction 6. Process management Product and service Processes Support Processes Supplier and Partnering Processes 7. Business Results Customer focused result Financial and market results Human Resources result Supplier and partner result Organizatinal Effectiveness result
Total Point
85
35 25 25 85
55 15 15 450
115 115 80 25 115
1000
Baldrige National Quality Program
2006
More on the Dimensions & Quality Criteria Leadership Fokus pada stakeholder, pemberdayaan, CSR Strategic Planning menyusun petunjuk strategis, perencanaan tindakan mengaplikasikan dalamsistem
Baldrige National Quality Program
2006
More on the Dimensions & Quality Criteria Customer Focus Tuntutan, harapan,meningkatkan hubungan menetapkan kepuasannya. Information & Analysis manajerial dan efektivitas penggunaan data dan informasi
Baldrige National Quality Program
More on the Dimensions & Quality Criteria Pengembangan Sumber Daya Manusia
Pengembangan Pemberdayaan Tingginya Process Management rancangan yang fokus pada konsumen proses penyampaian barang dan jasa proses kerjasama di antara unit kerja.
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Baldrige National Quality Program
More on the Dimensions & Quality Criteria Business Results kinerja area bisnis kunci kepuasan konsumen, pencapaian kinerja, SDM, stakeholder kinerja dengan partner.
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Baldrige National Quality Program
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Seven Categories of the Education Criteria Leadership Strategic Planning Student, Stakeholder, and Market Focus Measurement, Analysis, and Knowledge Management Faculty and Staff Focus Process Management Organizational Performance Results
Baldrige National Quality Program
Baldrige Education Criteria Framework: A Systems Perspective
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Baldrige National Quality Program
Leadership Best Practices Bronson Methodist Hospital 2005 Award Recipient
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Baldrige National Quality Program
2006
Health Care Award Recipient Results
Physician satisfaction in 2005 was 85%, equal to the 99th percentile from a study of 161 hospitals. Named among the 100 Best Companies to Work For by Fortune magazine twice (2004 and 2005) and the 100 Best Companies for Working Mothers by Working Mother magazine three times (2003, 2004, and 2005)
Baldrige National Quality Program
2006
Kenneth W. Monfort College of Business
Baldrige National Quality Program
UW-Stout: Results 100%
Graduate Preparedness
90% 80% 70% 60% 50% 40% 30% 1990 Grad
1992 Grad
1995 Grad
UW-Stout
1996 Grad
1998 Grad
Best-in-class
Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)
2000
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Baldrige National Quality Program
UW-Stout: Results Graduates Employed in Field
Percentage Employed
100%
90%
80%
70% 1995 Grad
1996 Grad
1997 Grad
UW-Stout
Source: Annual Employment Report, 1997-2201; Peer1 & 2
1998 Grad Peer 1
1999 Grad Peer 2
2000 Grad
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