PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM
Prepared by
Reviewed by
Approved by
Hayu Weka P HSE
Operation Manager
Director
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM BAB I Pengendalian Panduan (Chapter I Control of Manual) I.1. RIWAYAT PERUBAHAN DOKUMEN (I.1. REVISION HISTORY) Bagian Dokumen Section
Detail Perubahan Details of Revision
Alasan Perubahan Reason of Revision
Tgl Perubahan Date of revision
Nomor Revisi No.rev
Tanda Tangan Signed
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM I.2. DAFTAR ISI (1.2. TABLE OF CONTENTS) Cover dan Lembar Pengesahan (cover and authorization sheet)_________________________
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BAB I Pengendalian Manual (Chapter I Control of Manual) I.1. Riwayat Perubahan(revision history)____________________________________________
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I.2. Daftar Isi (table of contents)__________________________________________________
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BAB II Profil Perusahaan (Chapter II Company profile) II.1. Profil Perusahaan (Company profile)___________________________________________
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BAB III Sistem Manajemen MK3 (Chapter III QHS Management system) III.1.Ruang Lingkup dan Pengecualian (Scope and exception)____________________________
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III.2. Alur Bisnis (Business flow)___________________________________________________
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III.3. Struktur Dokumentasi Sistem Manajemen MK3 (Documentation of QHS System)_______
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III.4. Panduan Sistem Manajemen MK3 (Manual of QHS Management system)_____________
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III.5. Pengendalian Dokumen (Control of document)__________________________________
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III.6. Pengendalian Catatan (Control of record) ______________________________________
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM BAB IV Proses Manajemen (Chapter IV Process Management) IV.1. Komitmen Manajemen (Management commitment)______________________________
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IV.2. Kebijakan MLK3 (QEHS policy)________________________________________________
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IV.3. Fokus Pelanggan (Customer focus) ____________________________________________
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IV.4. Management Representative(Management Representative) _______________________
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IV.5. Perencanaan Sistem Manajemen (Management system planning)___________________
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IV.5.1 Identifikasi Bahaya Dan Penilaian Resiko (Hazard Identification And Risk Assessment) __
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IV.5.2 Peraturan dan Persyaratan Lain (Legal And Other Requirements)___________________
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IV.5.3. Sasaran Mutu dan K3 (QHSE Objectives) ____________________________________
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IV.5.4 Sasaran Perusahaan (Company Objectives) ___________________________________
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IV.6. Tugas, Tanggung Jawab dan Wewenang (Roles, authority and responsibility) _________
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IV.6.1. Rekruitmen Karyawan (Employee Recruitment) ______________________________
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IV.6.2. Penilaian dan Pelatihan (Assessment And Training) _____________________________
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IV.7. Komunikasi (Communication) ________________________________________________
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM Bab V Proses Realisasi Produk (Chapter V Product Realization Process) V.1. Perencanaan (Planning)_____________________________________________________
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V.2. Proses Terkait Pelanggan (Process related to customer) ___________________________
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V.3. Desain Dan Development (Design And Development )_____________________________
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V.4. Pembelian (Purchasing) _____________________________________________________
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V.4.1. Proses Pembelian (Purchasing Process) _______________________________________
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V.4.2. Informasi Pembelian (Purchasing Information) _________________________________
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V.4.3. Pemeriksaan Terhadap Produk Yang Dibeli (Verification Of Purchased Products) ______
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V.4.4. Kualifikasi Dan Evaluasi Supplier Dan Kontraktor(Qualification And Evaluation Of Suppliers And Contractor)__________________________________________________
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V.5. Pengendalian Produksi (Production control) _____________________________________
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V.6. Validasi Proses (Validation of process) _________________________________________
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V.7. Identifikasi dan Mampu Telusur (Tracebility) ____________________________________
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V.8. Pengendalian Barang Milik Pelanggan (Customer property control) __________________
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V.9. Pengelolaan Infrastruktur dan Lingkungan (Infrastructure and environment)___________
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V.10. Pemeliharaan Produk (Product preservation) ___________________________________
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM V.11. Penanganan Keluhan Pelanggan (Customer complain handling) ____________________
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V.12. Penanganan Ketidaksesuaian Produk (Handling of Nonconformity Product) __________
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V.13. Pengendalian Operasional (Operational control) ________________________________
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V.14. Kesiapsiagaan dan Tanggap Darurat (Emergency response and preparedness) ________
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Bab VI Pemantauan, Pengukuran dan Peningkatan Berkelanjutan ( Chapter VI Monitoring, measurement and continual improvement) VI.1. Umum (General) __________________________________________________________
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VI.2. Pengukuran Kepuasan Pelanggan (Customer satisfaction measurement) _____________
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VI.3. Pemantauan Lingkungan dan K3 (EHS Monitoring) _______________________________
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VI.4. Evaluasi Pemenuhan(Evaluation of complience) _________________________________
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VI.5. Pengendalian Alat Ukur (Equipment control) ___________________________________
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VI.6. Audit Internal (Internal audit) ________________________________________________
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VI.7. Tindakan Perbaikan dan Pencegahan (Corrective and preventive action) _____________
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VI.8. Manajemen Review (Management review) ____________________________________
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM BAB II (Chapter II) PROFIL PERUSAHAAN (COMPANY PROFILE) II.1. PROFIL PERUSAHAAN
II.1. COMPANY PROFILE
PT. PACIFIC PROCESS ENGINEERING didirikan pada tahun 2010 sebagai suatu Perusahaan Indonesia yang independen dan telah berhasil melaksanakan banyak proyek terpadu di sektor industri minyak dan gas. Salah satu karakteristik penting dari jasa kami adalah komitmen kami secara totalitas kepada dampak lingkungan proyek yang diperluas dalam pencapaian manfaat lingkungan yang optimum sepanjang keberadaan proyek tersebut. Cakupan pengalaman terdahulu meliputi jasa inspeksi secara luas di bidang minyak dan gas dan sektor industri lainnya, dimana pada sejumlah proyek pelanggan meminta staf PT. PACIFIC PROCESS ENGINEERING untuk melebur dengan staf mereka dalam menangani pekerjaan. Kiat utama kesuksesan lainnya adalah kenyataan bahwa kami selalu memberikan kepuasan pelayanan “tailor made” (dibuat khusus) bahkan pada tingkat yang sangat detail.
PT. PACIFIC PROCESS ENGINEERING was established in 2010. It is an independent firm in Indonesia and it has successfully undertaken many integrated projects in Oil, Gas and industrial sectors. One of the most significant characteristics of our services is its total commitment concerning the project environmental impact in its broadest sense to achieve optimum environment benefits throughout the entire life of the project. Our past experiences have covered wide range of inspection services in the field of Oil, Gas and Industrial sector, where in a number of the projects the clients requested PT. PACIFIC PROCESS ENGINEERING staff works alongside with the clients’ personnel.
Another major ingredient of our success is the fact that we always provided our clients with tailor made program that satisfy even the most detailed requirements. Panduan Sistem Mutu dan K3 ini adalah program QHSE System Guidelines is a program of qhse systems sistem mutu dan K3, PT. PACIFIC PROCESS PT. PACIFIC PROCESS ENGINEERING ENGINEERING
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM BAB III (Chapter III) SISTEM MANAJEMEN MUTU dan KESELAMATAN KESEHATAN KERJA (QHSE MANAGEMENT SYSTEM)
III.1. RUANG LINGKUP DAN PENGECUALIAN Panduan Mutu ini merincikan persyaratan sistem mutu sesuai dengan standar Internasional dan kondisi-kondisi kontrak yang lazim berlaku bahwa selama proses inspeksi dan testing persyaratan dilaksanakan sesuai dengan ketentuan yang diminta.
III.1. SCOPE AND EXCLUDING This guide details the quality requirements of the quality system in accordance with international standards and contract conditions that commonly prevails that during the process of inspection and testing carried out in accordance with the requirements requested.
III.2. ALUR BISNIS
III.2. BUSSINES PROCESS
PT. PACIFIC PROCESS ENGINEERING telah menetapkan proses-proses yang dibutuhkan untuk menjalankan sistem manajemen MK3 (Integrasi). Proses, urutan dan interaksinya dapat dilihat pada alur bisnis proses. Untuk memastikan prosesproses tersebut dapat berjalan dengan efektif maka disusun prosedur terdokumentasi untuk masingmasing proses. Setiap proses akan dijalankan oleh personil pada departemen atau bagian yang terkait. Setiap personil pada proses yang bersangkutan akan selalu melakukan pemantauan dan pengukuran terhadap kinerja proses melalui indikator kinerja yang telah ditetapkan. Dan perusahaan secara periodik akan menganalisa melalui pengukuran kinerja proses dan hasilnya akan dibahas pada setiap tinjauan manajemen. Gambaran alur bisnis dijelaskan dalam lampiran A.
PT. PACIFIC PROCESS ENGINEERING has established the processes needed to run MK3 management system (Integration). Process, the sequence and interaction can be seen in the flow of business processes. To ensure that these processes can be carried out effectively then prepared documented procedures for each process. Each process will be run by personnel in departments or sections concerned. Any personnel on the process in question will always do the monitoring and measurement of process performance through performance indicators that have been set. And the company will periodically analyze the performance measurement process and the results will be discussed at each management review Detail of Bussiness Process will be described in Appendix A.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM III.3. STRUKTUR DOKUMENTASI SISTEM MANA- III.3. DOCUMENTATION STRUCTURE DOKUMENTASI JEMEN Mutu dan K3 OF QHSE MANAGEMENT SYSTEM III.3.1. PERSYARATAN DOKUMEN
III.3.1. DOCUMENT REQUIREMENT
Dokumentasi sistem manajemen terdiri dari 4 level Documentation management system consists of four yang meliputi : levels which include: Level I : Panduan Sistem Manajemen Mutu dan Level I: QHSE Management System Guide; being a K3 ; yaitu suatu dokumen tingkat pertama yang document that contains the first level company policy berisi pernyataan-pernyataan kebijakan statements in order to meet the requirements of ISO perusahaan dalam rangka memenuhi 9001:2008 and OHSAS 18001:2007 persyaratan ISO 9001:2008 dan OHSAS 18001:2007 Level II : suatu dokumen tingkat kedua yang Level II: The second level is a document that lists the steps that have been assigned to perform an activity, berisi langkah-langkah yang telah ditetapkan the document in the form of procedure untuk melakukan suatu aktivitas, dokumen tersebut dalam bentuk prosedur Level III : suatu dokumen tingkat ketiga yang Level III: The third level is a document that contains step-by-step detail how to perform one task, the berisi langkah-langkah lebih detil bagaimana document in the form of Work Instructions menjalankan satu tugas, dokumen tersebut dalam bentuk Instruksi Kerja Level IV : dokumen yang merupakan bukti suatu Level IV: the document which is evidence of an activity has been implemented, the document in the form of aktifitas telah dilaksanakan, dokumen tersebut Form, Checklist, Reports, Notes Quality and K3 dalam bentuk Form, Checklist, Laporan, Catatan (record) Mutu dan K3 (record)
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM III.3.2. PANDUAN SISTEM MANAJEMEN MUTU III.3.2. QHSE MANAGEMENT SYSTEM MANUAL DAN K3 Management Representative membuat panduan Sistem Manajemen Mutu dan K3 yang disahkan oleh Top Manajemen. Panduan mencakup : Ruang lingkup, termasuk pengecualiannya Kebijakan Mutu dan K3 beserta Sasaran Perusahaan Prosedur terdokumentasi dan referensinya Hubungan antara proses-proses Struktur organisasi
Management Representative to guide Quality and OHSAS Management System approved by Top Management. Guidelines include: The scope, including exceptions QHSE Policy and Company Objectives
III.3.3. PENGENDALIAN DOKUMEN
III.3.3. CONTROL OF DOCUMENT
Dokumen sistem manajemen, termasuk dokumen eksternal, dikendalikan secara memadai dengan cara diperiksa, disetujui personil yang berwenang sebelum diterbitkan, mudah terbaca, tercatat dalam Daftar induk dokumen, dan revisi terakhir harus selalu tersedia dimana dokumen tersebut dibutuhkan. Dokumen kadaluarsa segera disingkirkan atau ditarik dari peredaran, atau dipastikan dengan cara lain untuk mencegah pemakaian yang tidak diinginkan.
Document management systems, including external documents, adequately controlled by way of inspection, approved authorized personnel prior to issue, easily legible, registered in the parent document, and the latest revision should always be available where the document is required. Expired documents promptly removed or withdrawn from circulation, or ascertained in any other way to prevent unwanted use.
Documented procedure and its reference Processes Interaction Organization structure
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM III.3.4. PENGENDALIAN CATATAN
III.3.4. CONTROL OF RECORD
Perusahaan mengendalikan semua catatan sistem manajemen Mutu dan K3 untuk dijadikan bukti kesesuaian terhadap persyaratan. Pengendalian catatan dilakukan dengan cara identifikasi, penyimpanan, proteksi, cara mendapatkan kembali, masa penyimpanan dan disposisi termasuk pemusnahan catatan. Semua catatan yang dikendalikan harus bisa dibaca, teridentifikasi dan bisa ditelusuri. Catatan dapat berbentuk media kertas atau elektronik, mudah dibaca, siap ditunjukkan, dan diambil.
The company controls all of the records Quality and OHSAS management system to be evidence of conformity to requirements. Control of records is done by way of identification, storage, protection, how to get back, the storage and disposition, including destruction of records. All records must be read-controlled, identified and can be traced. Records may take the form of paper or electronic media, readable, readily identifiable, and retrieved.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM BAB IV (CHAPTER IV) PROSES MANAJEMEN (MANAGEMENT PROCESS)
IV.1 KOMITMEN MANAJEMEN
IV.1. MANAGEMENT COMMITMENT
Manajemen Puncak PT. PACIFIC PROCESS ENGINEERING menyatakan komitmennya untuk menjalankan sistem manajemen sesuai persyaratan standar dengan langkah-langkah sebagai berikut:
Top Management of PT. PACIFIC PROCESS ENGINEERING stated its commitment to run the management system in accordance with the requirements of the standard steps as follows:
a) Menetapkan Kebijakan Mutu dan K3 perusahaan
a) Establish a company policy Quality and OHSAS
b) Menetapkan Sasaran dan tujuan perusahaan
b) Setting Goals and objectives
c) Menyediakan sumber daya yang memadai untuk c) Provide adequate resources for pelaksanaan sistem manajemen mutu dan K3. implementation of Quality and OHSAS Menunjuk perwakilan manajemen yang management systems. Appoint a selanjutnya disebut sebagai Management Representation of Management, hereinafter Representative (MR) yang bertanggung jawab referred to as Management Representative untuk menerapkan, memelihara dan (MR) is responsible for implementing, meningkatkan sistem manajemen ini, dengan maintaining and improving this management didukung oleh semua lapisan karyawan. system, supported by all levels of employees. d) Mengadakan rapat tinjauan manajemen untuk d) Conducting management review meeting to membahas pelaksanaan dan keefektifan sistem discuss the implementation and effectiveness manajemen of management systems e) Mengkomunikasikan tentang pentingnya e) Communicate the importance of compliance pemenuhan peraturan dan persyaratan lain with regulations and other requirements f)
Menentukan tugas, tanggung jawab dan f) Determine the duties, responsibilities and wewenang dari semua bagian organisasi. authority of all parts of the organization. Memonitor keefektifan dan efisiensi proses Monitor the effectiveness and efficiency of the realisasi produk dan proses pendukung . product realization processes and supporting processes.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM IV.2
KEBIJAKAN MUTU dan K3
IV.2 QHSE POLICY
Dalam menyusun, menerapkan dan memelihara sistem manajemen, PT. PACIFIC PROCESS ENGINEERING menetapkan kebijakan sistem management mutu dan K3.
In preparing, implementing and maintaining management systems, PT. PACIFIC PROCESS ENGINEERING set the QHSE management system policy.
Kebijakan yang ditetapkan ini akan menjadi acuan dan kerangka kerja dalam penyusunan sasaran PT. PACIFIC PROCESS ENGINEERING. Kebijakan juga akan dikomunikasi -kan kepada seluruh karyawan dan pihak ketiga yang terkait.
This Policies which established, will become a reference and framework in the preparation the target of PT. PACIFIC PROCESS ENGINEERING. The policy will also be communicated to all employees and relevant third parties.
Kebijakan yang disusun berdasarkan visi misi PT. The policy is based on the vision mission of PT. PACIFIC PROCESS ENGINEERING yang ditetapkan. PACIFIC PROCESS ENGINEERING be set. Visi
Vision
Menjadi Perusahaan yang Mandiri, Profesional, Handal, Transparan, Berdaya Saing, Efisien Dengan Memperhatikan Keselamatan dan Kesehatan Kerja Serta Pengelolaan Lingkungan Hidup Dalam melakukan Kegiatan Usaha
Become an Independent Company, Professional, Reliable, Transparent, competitive, efficient with respect to Occupational Health and Safety and Environmental Management In Business
Misi
Mission:
1. Mentaati dan mematuhi ketentuan peraturan perundangan-undangan dalam melaksanakan inspeksi teknis 2. Menyediakan tenaga kerja yang kompeten dan berkualifikasi 3. Menyediakan peralatan utama & peralatan penunjang inspeksi dan keselamatan & kesehatan kerja yang layak 4. Menyediakan sistem manajemen mutu dan prosedur manajemen keselamatan & kesehatan
1. To obey and comply with laws and regulations in carrying out technical inspections 2. Provide a competent and qualified manpower 3. Provides major appliances & equipment supporting health & safety inspections and proper working 4. Provide quality management systems and procedures for occupational health & safety
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM kerja 5. Menyediakan prosedur kerja, instruksi kerja dan daftar periksa inspeksi yang selalu dimutakhirkan 6. Meningkatkan kemampuan modal usaha 7. Memberikan kepuasan kepada pelanggan.
management 5. Provide working procedures, work instructions and inspection checklists that are always updated 6. Improve the ability of working capital 7. Provide satisfaction to customers
Detail Kebijakan Mutu dan K3 dijabarkan dalam Detail of The Quality and OHS Policy be described lampiran B in the appendix B
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM IV.3
FOKUS KEPADA PELANGGAN
IV.3 CUSTOMER FOCUS
Manajemen akan fokus kepada pelanggan dengan memahami persyaratan untuk memberikan pelayanan yang sesuai dengan harapan pelanggan, sehingga pada akhirnya akan diperoleh kepuasan pelanggan.
Management will focus on the customer to understand the requirements to obtain a services in accordance with customer expectations, which in turn will obtain customer satisfaction
IV.4
IV.5 MANAGEMENT REPRESENTATIVE
MANAGEMENT REPRESENTATIVE
Untuk melakukan fungsi pengawasan terhadap To perform oversight of the application and penerapan dan pelaksanaan sistem manajemen Mutu implementation of QHSE management systems, n dan K3, PT. PACIFIC PROCESS ENGINEERING appoint a Management Representative: mengangkat seorang Management Representative : Director DIrektur As a Management Representative sebagai Management Representative Management Representative has the responsibility Management Representative memiliki tanggung jawab and authority to: serta wewenang untuk : a) Ensuring that the processes is necessary by QHSE management systems are established, a) Memastikan bahwa proses yang diperlukan sistem implemented and manajemen Mutu dan K3 ditetapkan, dilaksanakan b) To report the performance of management dan systems, such as the effectiveness of b) Melaporkan kinerja dari sistem manajemen, implementation the QHSE Management seperti keefektifan implementasi Sistem System, the correction of deficiencies / manajemen Mutu dan K3, koreksi atas kekurangan weaknesses of the management system, the / kelemahan dari sistem manajemen, pencapaian achievement of corporate objectives, all sasaran perusahaan yang semuanya ditujukan intended to improve the quality and OHSAS untuk peningkatan sistem manajemen Mutu dan management system. K3. c) Ensuring compliance with requirements. c) Memastikan pemenuhan persyaratan.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM IV.5 PERENCANAAN SISTEM MANAJEMEN IV.5.1. IDENTIFIKASI RESIKO
BAHAYA
DAN
IV.5 MANAGEMENT SYSTEM PLANNING PENILAIAN IV.5.1 HAZARD IDENTIFICATION AND RISK ASSESSMENT
PT. PACIFIC PROCESS ENGINEERING secara regular mereview bisnisnya untuk mengidentifikasi bahaya dan melakukan penilaian resiko K3 yang berhubungan dengan aktifitas pelayanan jasa. Penilaian ini akan direview setiap 1 tahun sekali sebagai bagian dalam pembuatan sasaran perusahaan. Review terhadap bahaya K3 juga dilakukan apabila ada perubahan pada fasilitas, lokasi atau ada modifikasi terhadap proses dalam melayani pelanggan.
PT. PACIFIC PROCESS ENGINEERING regularly reviewing its business to identify hazards and assess risks associated with the activities K3, in services. This assessment will be reviewed once every 1 year as a part in making the target company. Review of the dangers of K3 is also conducted if there are changes to the facility, location or any modifications to the in customer servicing process.
IV.5.2. PERATURAN DAN PERSYARATAN LAIN
IV.5.2. LEGAL AND OTHER REQUIREMENTS
Sebagai bagian dari tanggung jawab, PT. PACIFIC PROCESS ENGINEERING, melalui bagian HSE, harus mengidentifikasi dan memelihara semua peraturan dan persyaratan lain yang relevan serta mengkomunikasikan peraturan tersebut kepada pihakpihak terkait. PT. PACIFIC PROCESS ENGINEERING harus melakukan update peraturan setiap 1 tahun minimal sekali dan atau apabila ada perubahan terhadap peraturan dan/atau aspek dan bahaya penting.
As a part of responsibilities, PT. PACIFIC PROCESS ENGINEERING, through HSE Department, should identify and maintain all legals and other requirements which are relevant, and communicate it to all employees and other related parties. PT PT. PACIFIC PROCESS ENGINEERING should review this identification by updating once a year or when there is legal or other requirement changing, new aspect and hazard IV.5.3. QHSE OBJECTIVES
IV.5.3. SASARAN MUTU DAN K3 Goals and Objectives of Quality Management Tujuan dan Sasaran Sistem Manajemen Mutu, System, Health and Safety (K3) should be Kesehatan dan Keselamatan Kerja (K3) harus established in every function and level in which the ditetapkan di setiap fungsi dan level dimana tujuan goals and objectives must be consistent with the dan sasaran harus sejalan dengan kebijakan sistem policy’s Quality and OHSAS management system In This document is property of PT PT. PACIFIC PROCESS ENGINEERING All external communication, reproduction, publication should be authorized by PT PT. PACIFIC PROCESS ENGINEERING
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM manajemen Mutu dan K3. Dalam penentuan tujuan dan sasaran PT. PACIFIC PROCESS ENGINEERING, perlu mempertimbangkan hasil risk assessment untuk aspek dan bahaya K3, peraturan dan persyaratan lain, teknologi dan finansial, operasional dan bisnis serta pandangan dari pihak lain. Kami bertekad menjadikan pelanggan yang baik lebih sempurna dalam pencapaian usahanya. Komitmen PT. PACIFIC PROCESS ENGINEERING dalam pelayanannya adalah memenuhi kepuasan pelanggan, mencegah ketidaksesuaian dalam segala tingkatan, dan patuh pada jadwal waktu yang ditetapkan. Spesifiknya, kami akan memberikan layanan sesuai dengan permintaan serta bersaing baik penawaran harga maupun pemeliharaan sebagai acuan dalam pencapaian “kemajuan yang berkesinambungan”. Guna mencapai tujuan dan sasaran yang telah ditetapkan organisasi harus membuat program yang mencakup penanggung jawab aktifitas, sarana dan kerangka waktu pencapaian. Deskripsi Sasaran Perusahaan sebagai berikut:
setting goals and objectives of PT. PACIFIC PROCESS ENGINEERING, it is necessary to consider the results of risk assessment and hazard aspects of K3, regulations and other requirements, technological and financial, operational and business as well as the views of other parties. We make our perfect customers to be more perfect at theirs business and achievement. And, the commitment of PT. PACIFIC PROCESS ENGINEERING (PTTSI) in supplying its service is to achieve customer satisfaction, prevent nonconformity at all stages, and commit to the scheduled time frame. In more specifics, we will provide the service, which meets our client requirement, which competes at our offered rate as well as maintain the outcomes in order to achieve “continual improvement”. In order to achieve the goals and targets that the organization should create a program that includes a charge of activities, facilities and achievement timeframes. Description of Company Objective as follows: COMPANY OBJECTIVE:
SASARAN PERUSAHAAN: 1. Mencegah kehilangan jam kerja yang akibat kecelakaan kerja. 2. Mencapai kepuasan pelanggan 3. Mencegah ketidaksesuaian pada semua tahap 4. Komit kepada waktu yang dijadwalkan 5. Memantau dan berkomitmen untuk peningkatan berkelanjutan
1.
Free Loss Time Accident.
2. 3. 4. 5.
Achieve customer satisfaction Prevent non-conformity at all stages Commit to scheduled time frame Monitor and commit to continual improvement
6.
Improve the quality and capabilities of
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM 6. Meningkatkan kapabilitas dan kualitas organisasi serta personilnya melalui penerapan sistem manajemen mutu secara konsisten dan efektif.
Sasaran Perusahaan tersebut dijabarkan ke masingmasing divisi dalam bentuk Sasaran Mutu Divisi/Bagian dan Program K3
organization management effectively.
by implementing quality system consistently and
The Company Objective are translated into each divisions in the form of Quality Objective Division / Section and HSE Program
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM IV.6. TUGAS, TANGGUNG JAWAB, WEWENANG
IV.6. ROLES, RESPONSIBILITIES AND AUTHORITY
Manajemen Puncak PT. PACIFIC PROCESS ENGINEERING harus menetapkan Struktur Organisasi sesuai lampiran C dan melalui bagian HRD, menetapkan tanggung jawab dan wewenang masingmasing fungsi yang terkait dengan persyaratan, aspek dan bahaya K3 yang tertuang dalam Job Description
Top Management of PT. PACIFIC PROCESS ENGINEERING should establish appropriate attachments Organizational Structure as in Appendix C and through the human resources department, assign responsibilities and authorities of each of the functions associated with the requirements, aspects and dangers of K3 are contained in the Job Description
IV.6.1. REKRUITMEN KARYAWAN
IV.6.1. EMPLOYEE RECRUITMENT
PT. PACIFIC PROCESS ENGINEERING, melalui bagian HRD, menyediakan sumber daya manusia yang cukup untuk penerapan sistem manajemen Mutu dan K3, dengan cara menerima karyawan sesuai kebutuhan dan kompetensi yang telah ditetapkan serta memberikan pengetahuan dasar mengenai sistem manajemen Mutu dan K3 yang diterapkan PT. PACIFIC PROCESS ENGINEERING termasuk kebijakan perusahaan.
PT. PACIFIC PROCESS ENGINEERING, through the human resources department, providing sufficient human resources for the implementation of QHSE management systems, by accepting the employee according to the needs and competencies that have been established as well as provide basic knowledge of QHSE management systems applied by PT. PACIFIC PROCESS ENGINEERING including the company's policy.
IV.6.2. PENILAIAN DAN PELATIHAN
IV.6.2. ASSESSMNET AND TRAINING
PT. PACIFIC PROCESS ENGINEERING menjamin bahwa kompetensi yang diperlukan oleh setiap karyawan agar dapat melaksanakan tugas dan tanggung jawabnya secara tepat dan benar sesuai dengan sasaran dan persyaratan yang telah direncanakan, harus dipastikan dipenuhi, maka dilakukan penilaian karyawan terkait aspek mutu pekerjaan dan tingkat kepedulian K3 secara periodik setahun sekali.
PT. PACIFIC PROCESS ENGINEERING ensures that the competencies required by each employee in order to carry out the duties and responsibilities appropriately and correctly in accordance with the objectives and requirements that have been planned, it should certainly be met, then an assessment of employee related aspects of quality of work and level of concern K3 periodcally once a year.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM Berdasarkan hasil penilaian karyawan tersebut, maka masing-masing kepala divisi dapat mengajukan permohonan pelatihan sebagai salah satu penunjang meningkatkan kompetensi karyawan secara mutu pekerjaan dan kepedulian akan K3.
Based on the assessment of the employee, then the head of each division can apply for training as one of support to improve the competence of employees in the quality of work and concern for the K3.
HRD dan pimpinan divisi bertanggung jawab untuk : HRD and Head of the division are responsible for : a) Menentukan kemampuan yang diperlukan bagi personil yang melaksanakan pekerjaan yang mempengaruhi persyaratan dan bahaya K3 b) Memastikan pelatihan yang diperlukan dapat dilaksanakan c) Mengambil tindakan lainnya selain pelatihan yang sesuai dengan permasalahan d) Meningkatkan kesadaran karyawan mengenai pentingnya peranan setiap karyawan dalam pekerjaan mereka untuk mencapai sasaran Mutu dan K3 serta kepuasan pelanggan e) Memelihara semua catatan-catatan pendidikan, pelatihan, ketrampilan dan pengalaman
a) Determine the abilities required for personnel performing work affecting the terms and dangers of K3. b) Ensure the necessary be implement -ted
training can
c) Taking other action in addition appro -priate to the problem
to training
d) Increase employee awareness about the impor-tance of every employee in their work to achieve quality and customer satisfaction and K3 e) Maintain all records of education, training, skills and experience
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM IV.7
KOMUNIKASI
Guna mensukseskan implementasi sistem manajemen mutu dan K3, PT. PACIFIC PROCESS ENGINEERING harus membuat suatu mekanisme di internal dan eksternal untuk mengkomunikasikan segala hal yang terkait dengan sistem manajemen mutu dan K3. Bentuk informasi termasuk, namun tidak terbatas pada : a) Rapat rutin dan ToolBox Meeting b) Informasi spesifikasi produk dan aspek K3-nya c) Umpan balik pelanggan maupun pihak ketiga lainnya d) Informasi kinerja perusahaan kepada pihak ketiga
IV.7 COMMUNICATION To succeed in the implementation of quality management systems and K3, PT. Sampurna Inspection bead should create a mechanism in the internal and external to communicate all matters related to the QHSE management system. Forms of information including, but not limited to: a) Regular meetings and Toolbox Meeting b) Information on product specifications and aspects of his K3 c) customer feedback and other third parties d) Information on the company's performance to a third party
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM BAB V (CHAPTER V) PROSES REALISASI PRODUK (PRODUCT REALIZATION PROCESS)
V.1
PERENCANAAN PROSES REALISASI
V.1 PLANNING OF PROCESS REALIZATION
Manajemen bertanggung-jawab merencanakan dan menyusun rangkaian proses yang dibutuhkan dalam realisasi produk dalam bentuk Quality Plan. Quality Plan tersebut harus memperhatikan beberapa hal yaitu Tujuan Mutu/persyaratan bagi produk, penyediaan proses dan dokumen serta sumber daya yang dibutuhkan, Menyusun kegiatan pemantauan, pemeriksaan dan pengujian serta kriteria keberterimaan. Menetapkan catatan yang dibutuhkan untuk memberikan bukti bahwa realisasi produk yang dihasilkan telah memenuhi persyaratan.
Management is responsible to plan and organize a series of processes involved in product realization in the form of Quality Plan . The Quality Plan must consider several things : Quality Objectives / requirements for products, processes and documents and the provision of necessary resources, Develop monitoring, inspection and testing and acceptance criteria. Setting the record required to provide evidence that the realization of products produced in compliance the requirements.
V.2 PROSES TERKAIT PELANGGAN
V.2 CUSTOMER RELATED PROCESS
Manajemen harus memahami persyaratan yang diajukan oleh pelanggan dan peraturan dan persyaratan hukum lain yang berkaitan dengan produk, jika ada. Manajemen bertanggung-jawab memastikan bahwa seluruh persyaratan yang berkaitan dengan produk dapat dipenuhi dengan meninjau seluruh persyaratan tersebut. Tinjauan ini harus sudah dilaksanakan sebelum memberikan komitmen untuk memasok produk tersebut kepada pelanggan
Management must understand the requirements proposed by the customer and regulatory and other legal requirements relating to products, if any. Management is responsible to ensure that all requirements related to the product can be met by reviewing all these requirements. This review must be carried out before giving a commitment to supply the products to their customers
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM V.3
DESAIN DAN PENGEMBANGAN
V.3 DESIGN AND DEVELOPMENT ----NOT APPLICABLE----
----TIDAK DITERAPKAN----
V.4 V.4.1
PEMBELIAN PROSES PEMBELIAN
Pembelian semua barang di PT. PACIFIC PROCESS ENGINEERING harus mempertimbangkan persyaratan mutu dan K3, termasuk peraturan dan persyaratan yang mengaturnya (jika ada).
V.4
PURCHASING
V.4.1 PURCHASING PROCESS Purchase of all goods in PT. PACIFIC PROCESS ENGINEERING should consider to the QHSE requirements, including regulations and requirements (if any).
Proses pembelian diajukan oleh user yang Purchasing process proposed by user who needs membutuhkan dengan mengajukan MESR untuk with submit theMESR form for be submitted and diserahkan dan diproses oleh divisi Procurement processed by Procurement Division purchases terkait pembelian materia/sparepart keperluan related material / spare parts for work. pekerjaan. Terkait dengan pembelian material keperluan Associated with the purchase of material for produksi, Divisi Procurement membeli material pada production purposes, The Procurement division supplier yang telah terkualifikasi dan masuk dalam buy the material in suppliers who have qualidaftar pemasok terpilih. fied and entered in the list of selected supplier. V.4.2 INFORMASI PEMBELIAN Untuk menghindari kesalahan pembelian oleh supplier yang diakibatkan oleh data yang tidak jelas, maka setiap pembelian yang dilakukan harus dilampirkan data yang jelas antara lain mencakup, namun tidak terbatas pada: Tipe/jenis, kelas/grade produk atau informasi detil lainnya. Informasi lain yang diperlukan untuk memperjelas informasi mengenai produk yang diminta. Informasi pembelian harus
V.4.2 PURCHASING INFORMATION To avoid purchase errors from the supplier caused by the data is not clear, then any purchases made must be attached to the clear data, among others, include, but are not limited to : Type/kind, class/ grade of product or other deta-il information. Other information necessary to clarify informa tion about the requested products. Procurement information shall describe the product to
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM menggambarkan produk yang akan dibeli. Sebelum data pembelian ini dikirim, bagian procurement akan meninjau kelengkapan dokumen permintaan pembelian.
be purchased. Prior to the purchase data is sent, the procurement will review the documents of purchase requests.
V.4.3. PEMERIKSAAN TERHADAP PRODUK YANG V.4.3. VERIFICATION OF PURCHASED PRODUCTS DIBELI Setiap barang yang dibeli PT. PACIFIC PROCESS ENGINEERING, akan diperiksa terlebih dahulu sebelum disimpan di Logistic/Warehouse atau digunakan langsung oleh pemakai. Apabila material yang diterima tidak sesuai dengan spesifikasi yang diminta, barang akan dipisahkan dan dikoordinasikan dengan pihak yang berkepentingan/pemakai dan apabila tidak dapat diterima oleh user, maka material/barang tersebut dikembalikan kepada pemasok.
V.4.4
Any items purchased PT. PACIFIC PROCESS ENGINEERING, will be checked first before being stored in Logistic / Ware-house or used directly by the user. If the materi-al received is not in accordance with the requi-red specifications, the goods will be separa-ted and coordinated with the competent authori-ties / user and if it can not be accepted by the user, then the material / goods are returned to the supplier.
KUALIFIKASI DAN EVALUASI SUPPLIER DAN V.4.4. QUALIFICATION AND EVALUATION OF KONTRAKTOR SUPPLIERS AND CONTRACTORS
PT. PACIFIC PROCESS ENGINEERING menilai dan memilih pemasok dan kontrakor berdasarkan kemampuan memasok produk dan jasa sesuai dengan persyaratan perusahaan yang telah ditetapkan. Untuk pemasok dan kontraktor baru, dilakukan assessment untuk memastikan kualifikasi sesuai dengan standar perusahaan. Semua pemasok dan kontraktor yang lolos penilaian kualifikasi awal, didata dalam daftar pemasok tetap. Selanjutnya secara periodik, dilakukan penilaian performa kinerja dari pemasok dan kontraktor
PT. PACIFIC PROCESS ENGINEERING evaluate and select sup-pliers and contractors based on the ability to supply products and services in accordance with the requirements of companies that have been set. For new suppliers and contractors, to ensure qualif-ication assessment conducted in accordance with company standards. All sup-pliers and contractors who pass the initial qualification assessment, recorded in the list of suppliers remain.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM V.5
PENGENDALIAN PRODUKSI
PT. PACIFIC PROCESS ENGINEERING merencanakan produksi berdasarkan kontrak yang disepakati dalam kondisi yang terkendali. Kondisi yang terkendali harus mencakup, bila memungkinkan : ketersediaan informasi yang mendeskripsikan karakteristik produk ketersediaan instruksi kerja penggunaan peralatan yang sesuai ketersediaan dan penggunaan alat pemantauan penerapan pemantauan dan pengukuran penerapan kegiatan penyerahan
V.5 PRODUCTION CONTROL PT. PACIFIC PROCESS ENGINEERING production plan based on the contract under controlled conditions. Controlled conditions should include, whenever possible : availability of information describing the characteristics of the product the availability of work instructions use of appropriate equipment the availability and use of monitoring tools establishment of monitoring and measurement implementation of the delivery of activities
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM V.6 PROSES VALIDASI ----TIDAK DITERAPKAN----
V.6 VALIDATION PROCESS ----NOT APPLICABLE----
V.7 IDENTIFIKASI DAN MAMPU TELUSUR, PENGAWASAN DAN PENGUKURAN PROSES & PRODUK
V.7 IDENTIFICATION AND TRACEABILITY, SUPER VISION, PROCESS AND PRODUCT MEASURE MENT)
PT. PACIFIC PROCESS ENGINEERING harus menerapkan metode yang sesuai untuk pengawasan dan pengukuran proses-proses sistem manajemen mutu. Metode tersebut harus dapat menunjukkan kemampuan proses dalam mencapai hasil yang telah direncanakan. Jika hasil yang direncanakan tidak tercapai, koreksi dan tindakan koreksi yang sesuai harus diambil, untuk menjamin kesesuaian produk.
PT. PACIFIC PROCESS ENGINEERING must apply suitable methods for monitoring and measuring processes of quality management systems. Method should be able to demonstrate the ability of processes to achieve planned results. If planned results are not achieved, correction and appropriate corrective action to be taken, to ensure the suitability of the product.
PT. PACIFIC PROCESS ENGINEERING juga harus mengawasi dan mengukur karakteristik produk untuk memverifikasi bahwa persyaratan produk telah terpenuhi. Bukti kesesuaian dengan kriteria keberterimaan harus dipelihara.
V.8
PENGENDALIAN BARANG MILIK PELANGGAN
PT. PACIFIC PROCESS ENGINEERING senantiasa menjaga dan memastikan bahwa material gas milik pelanggan yang diolah dengan baik dan menjaga milik pelanggan. PT. PACIFIC PROCESS ENGINEERING harus memberikan perhatian pada barang milik pelanggan bila barang tersebut ada di bawah kendali organisasi atau sedang digunakan oleh organisasi.
PT. PACIFIC PROCESS ENGINEERING should also monitor and mea-sure product characteristics to verify that product requirements have been met. Evidence of conformity with acceptance criteria should be maintained.
V.8 CONTROL OF PROPERTY OF CUSTOMER PT. Sampurna Inspection Titis preserves and ensures that custome r's gas material is processed properly and main tain customer-owned. PT. PACIFIC PROCESS ENGINEERING should give attention to the customer's property when the item is under the control of the organization or being used by the
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM Bila ada barang milik pelanggan yang hilang, rusak organization. atau ditemukan tidak sesuai untuk penggunaan, If there is customer property is lost, damaged or foorganisasi harus melaporkan hal ini ke pelanggan dan und to be unsuitable for use, the organization shall memelihara catatan report this to the customer and maintain records
V.9
PENGELOLAAN INFRASTRUKTUR LINGKUNGAN KERJA
DAN
Infrastruktur diidentifikasi dan dipelihara untuk mencapai kesesuaian dengan persyaratan produk. Untuk menjamin ketersediaan dan terpeliharanya infrastruktur untuk mendukung proses realisasi produk, PT. PACIFIC PROCESS ENGINEERING menetapkan, memenuhi dan memelihara infrastruktur yang dibutuhkan untuk mencapai kesesuaian termasuk : Bangunan, area kerja dan utilities Peralatan pendukung
V.9 INFRASTRUCTURE AND ENVIRONMENTAL WORK HANDLING Infrastructure are identified and maintained to achieve conformity to product requirements. To ensure the availability and maintenance of infrastructure to support the product realization process, PT. PACIFIC PROCESS ENGINEERING set , meet and maintain the infrastructure necessary to achieve compliance include :
Buildings, working areas and utilities Supporting equipment
PT. PACIFIC PROCESS ENGINEERING selalu menjaga dan menciptakan lingkungan kerja yang baik untuk PT. PACIFIC PROCESS ENGINEERING always keep mencapai kesesuaian dengan persyaratan produk dan and create good working environment to achieve meminimalkan resiko kecelakaan kerja conformity to pro duct requirements and minimize the risk of work place accidents.
V.10 PEMELIHARAAN MATERIAL
PRODUK/
BARANG/ V.10. MAINTENANCE PRODUCTS / GOODS / MA TERIALS
PT. PACIFIC PROCESS ENGINEERING harus memelihara kesesuaian material/barang/sparepart yang disimpan di warehouse sehingga saat digunakan tidak terjadi penurunan kualitas atau fungsi dari
PT. PACIFIC PROCESS ENGINEERINGmust maintain compliance material / goods / spare parts are stored in the warehouse so that when in use does not decrease the
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM material/barang/sparepart tersebut. PT. PACIFIC PROCESS ENGINEERING harus memastikan gas yang diproduksi, dipastikan tidak mengalami penurunan kualitas yang dipersyaratkan dan atau terjadi kehilangan volume gas yang tidak diinginkan.
quality or function of the material / goods / spare parts are. PT. PACIFIC PROCESS ENGINEERING must ensure that gas is produced, certainly does not degrade the quality required and the volume of gas is lost or unwanted.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM V.11 PENANGANAN KELUHAN PELANGGAN
V.11 CUSTOMER COMPLAINTS HANDLING
Untuk menjamin komunikasi yang efektif dengan customer dalam hal keluhan, setiap ada keluhan customer maka PT. PACIFIC PROCESS ENGINEERING melakukan review ketidaksesuaian yang terjadi dan mengambil tindakan perbaikan untuk menghilangkan penyebab dan menghindari terjadinya masalah yang sama. OM Manager bertanggung jawab untuk menerima keluhan/feedback, melakukan koordinasi dengan bagian terkait , serta merespon keluhan/feedback.
To ensure effective communication with the customer in terms of complaints, every customer complaint is PT. PACIFIC PROCESS ENGINEERING reviewing non conformities that occur and take corrective ac-tion to eliminate the cause and avoid similar pro-blems. OM Manager is responsible for recei-ving complaints / feedback, coordinating with the relevant sections, as well as responding to com-plaints / feedback.
V.12 PENANGANAN KETIDAKSESUAIAN PRODUK
V.12 HANDLING OF NONCONFORMITY PRODUCTS
PT. PACIFIC PROCESS ENGINEERING harus memastikan bahwa produk yang tidak sesuai dengan persyaratan diidentifikasi dan dikendalikan. Tanggungjawab serta wewenang pihak terkait yang berkaitan dengan Produk yang tidak sesuai harus ditetapkan dalam prosedur terdokumentasi. Catatan ketidaksesuaian dan tindak lanjut terhadapnya, harus dipelihara, termasuk verifikasi ulang untuk menunjukkan kesesuaian terhadap persyaratan.
PT. PACIFIC PROCESS ENGINEERING must ensure that the pro-duct does not comply with the requirements identified and controlled. Responsibili-ty and authority of parties relating to products that do not fit must be defined in a documented procedure. Note discrepancies and follow-up to it, must be maintained, including the re-verification to demonstrate conformity to requirements.
V.13 PENGENDALIAN OPERASIONAL
V.13 OPERATIONAL CONTROL
Pengendalian operasional ditujukan untuk mengendalikan aspek dan bahaya penting K3 dan mengurangi resiko terhadap pekerja dari awal hingga akhir proses. Dalam penentuan jenis pengendalian yang akan diterapkan, organisasi harus mempertimbangkan hirarki pengendalian.
Operational control is intended to control important aspects and dangers of K3 andreducing risks to workers from the beginning to the end of the process. In determining the type of control to be implemented, organizations must consider the hierarchy of control. Operational control should
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM Pengendalian operasional ini harus didokumentasikan, dikomunikasikan kepada setiap orang yang terkait dengan aktifitas tersebut termasuk kontraktor dan suplier dan harus direview secara reguler untuk menilai efektifitasnya. Yang termasuk dalam prosedur pengendalian operational adalah, namun tidak terbatas pada, hal dibawah ini :
be documented, communicated to any person associated withsuch activities, including contractors and suppliers and should be reviewed regularly toassess its effectiveness. Included in the operational control procedures, but not limited to the following :
V.14 KESIAPSIAGAAN DAN TANGGAP DARURAT
V.14 EMERGENCY RESPONSE AND PREPAREDNESS responsible to plan preparedManajemen bertanggung-jawab menyusun rencana Management is ness and emergency response that includes : kesiagaan dan tanggap darurat yang mencakup : a. Pencegahan terjadinya keadaan darurat b. Pemeliharaan infrastuktur keadaan darurat, termasuk organisasi tanggap keadaan darurat c. Prosedur pengendalian keadaan darurat d. Prosedur untuk melakukan mitigasi dan investigasi serta tindak lanjut terjadinya keadaan darurat
a. Prevention of emergencies b. Infrastructure maintenance emergencies, inclu ding emergency response organizations c. Emergency control procedures d. Procedures for mitigating and investigation an d follow-up of emergency
Manajemen melakukan tinjauan secara teratur Management to review on a regular basis once a minimum sekali setahun atas rencana kesiagaan dan year minimum for preparedness andemergency tanggap darurat, melakukan uji coba sejauh mungkin. response plans, conduct tests as far as possible. Semua rencana kesiagan dan tanggap darurat harus All preparedness and emergency response plans sho ditinjau setelah diuji coba khususnya setelah uld be reviewed after a particularly tested after the emergency. terjadinya keadaan darurat.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM BAB VI (CHAPTER VI) PEMANTAUAN, PENGUKURAN dan PENINGKATAN BERKELANJUTAN (MONITORING, MEASUREMENT AND CONTINUAL IMPROVEMENT)
VI.1. UMUM
VI.1. GENERAL
PT. PACIFIC PROCESS ENGINEERING harus merencanakan , melakukan pengawasan, pengukuran, analisa dan peningkatan proses pelayanan dalam pekerjaan yang dibutuhkan: a) Untuk menunjukkan kesesuaian produk dan kinerja K3 b) Untuk menjamin kesesuaian sistem manajemen c) Untuk meningkatkan efektivitas sistem manajemen secara berkesinambungan
PT. PACIFIC PROCESS ENGINEERING should do the plannning monitoring, measurement, analysis and improvement processes services in employment:
VI.2. PENGUKURAN KEPUASAN PELANGGAN
VI.2. CUSTOMER SATISFACTION MEASUREMENT
PT. PACIFIC PROCESS ENGINEERING melalui bagian Kepala Bagian memantau informasi mengenai tingkat kepuasan pelanggan sebagai salah satu bagian pengukuran kinerja Sistem Manajemen Mutu dengan penilaian Kepuasan Pelanggan dimana penilaiannya dilakukan setiap setahun sekali. Hasil penilaian tersebut di analisa dan di tindaklanjuti jika target tidak tercapai, serta dilaporkan kepada top manaemen dalam Tinjauan Manajemen.
PT. PACIFIC PROCESS ENGINEERING by Division Head monitor the information on customer satisfaction as one of the measurement performance of the Quality Management System with Customer Satisfaction rating in which the assessment is done every once a year. The assessment results are analyzed and acted upon if the target is not reached, and reported to top management in Management Review.
a) To demonstrate the suitability of the product and the performance of OHS b) To ensure compliance management system c) To enhance the effectiveness of management systems on an on going basis
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM
VI.3. PEMANTAUAN dan PENGUKURAN PROSES, VI.3. MONITORING AND MEASUREMENT PROCESS, PRODUK, DAN K3 PRODUCTION, AND HSE VI.3.1. PEMANTAUAN DAN PENGUKURAN PROSES VI.3.1 MONITORING AND MEASUREMENT OF PELAYANAN SERVICING PROCESSES PT PT. PACIFIC PROCESS ENGINEERING memastikan setiap proses dipantau kondisinya sesuai dengan pekerjaan. Hal ini untuk memastikan diperolehnya hasil kerja yang sesuai persyaratan. Begitu juga produk yang dihasilkan selalu dipantau dan diukur karakteristiknya untuk memastikan persyaratan produk telah dipenuhi.
PT Titis Sampurna Inspection ensure each process parameter monitored in accordance with work conditions. This is to ensure that the work obtai-ned according to the requirements. So is the resulting product is always monitored and measured characteristics to ensure that product requirements have been met.
VI.3.2. PEMANTAUAN DAN PENGUKURAN K3
VI.3.2. OHS MONITORING AND MEASUREMENT
PT PT. PACIFIC PROCESS ENGINEERING, secara reguler harus mengukur karakteristik kunci yang telah diidentifikasi yang didasarkan pada hasil identifikasi bahaya dan resiko serta peraturan persyaratan lain. Untuk pemantauan dan pengukuran K3 dilakukan dengan cara inspeksi sedangkan untuk pemantauan terhadap orang menggunakan metode observasi, personel monitoring/pemeriksaan kesehatan
PT Titis Sampurna Inspection, regularly have to measure the key characteristics that have been identi-fied based on the identification of hazards and risks and other regulatory requirements. For monitoring and measuring the K3 is done by inspection, while for the monitoring of people using observational methods, personnel monitoring / health check.
VI.4. EVALUASI PEMENUHAN PERATURAN DAN VI.4. EVALUATION OF REGULATORY COMPLIANCE PERSYARATAN LAIN AND OTHER REQUIREMENTS Peraturan dan persyaratan lain yang telah teridentifikasi, harus dievaluasi pemenuhannya oleh organisasi untuk mengetahui sejauh mana organisasi telah mengimplementasikan peraturan dan persyaratan lain tersebut di internal organisasi.
Regulations and other requirements that have been identified, should be evaluated compliance by the organization to know how far the organization has implemented regulations and other requirements in the internal organization.
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VI.5.
PENGENDALIAN ALAT UKUR
PT. PACIFIC PROCESS ENGINEERING harus menetapkan alat pemantauan dan pengukuran yang digunakan untuk mengukur dan memantau produk, kinerja proses, dan K3 yang dibutuhkan untuk memberikan bukti mengenai kesesuaian produk terhadap persyaratan yang telah ditetapkan dan karakteristik pokok K3. PT PT. PACIFIC PROCESS ENGINEERING harus memastikan hasil pengukuran yang akurat, oleh karenanya peralatan pengukuran harus : a) Dikalibrasi atau diverifikasi pada interval waktu tertentu secara konsisten, atau sebelum digunakan b) Diidentifikasi untuk memungkinkan status kalibrasi dapat ditetapkan c) Dijaga dari penyesuaian yang mungkin dapat mengakibatkan hasil pengukuran yang tidak valid d) Dilindungi dari kerusakan dan penurunan selama penanganan, pemeliharaan dan penyimpanan VI.6. AUDIT INTERNAL PT. PACIFIC PROCESS ENGINEERING melakukan internal audit setiap 6 bulan sekali, untuk mengetahui apakah Sistem Manajemen Mutu dan K3, telah : a) Sesuai dengan rencana yang telah ditetapkan b) Sesuai persyaratan ISO 9001:2008 dan OHSAS 18001:2007 c) Secara efektif diterapkan di semua level
VI.5. MEASUREMENT TOOL CONTROLLING PT. Sampurna Inspection Titis should establish monitoring and measurement tools used to measure and monitor the product, process performance, and K3 are required to provide evidence of product conformity to requirements that have been set and the principal characteristics of K3. Titis PT Sampurna Inspection should ensure accurate measurement results, therefore, measuring equipment must : a) calibrated or verified at specified time intervals consistent basis, or before use b) Identified to enable calibration status can be determined c) is maintained from the adjustments that might result in an invalid measurement results d) Protected from damage and deterioration during handling, maintenance and storage
VI.6. INTERNAL AUDIT PT. PACIFIC PROCESS ENGINEERING do internal audit in every 6 months, to find out whether QHSE management system, has been : a) In accordance with a predetermined plan b) As per the requirements of ISO 9001:2008 and OHSAS 18001:2007 c) Effectively implemented at all levels of the organization
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM organisasi Kriteria, lingkup, frekuensi dan metode audit harus ditetapkan pada saat membuat program audit. Internal audit dilaksanakan oleh personil yang kompeten dan independen, dimana auditor tidak boleh mengaudit areanya sendiri. Management Representative bertanggung jawab dalam pelaksanaan audit. Manager terkait bertanggung jawab terhadap area yang diaudit dan menjamin tidak tertundanya tindakan perbaikan yang diambil untuk menghilangkan ketidaksesuaian dan penyebabnya. Verifikasi hasil audit dilakukan oleh auditor bersama MR melalui koordinator internal audit untuk menjamin efektifitas tindakan yang akan diambil. Ringkasan hasil audit dan statusnya dilaporkan ke top managemen dalam tinjauan manajemen dan disimpan dan dipelihara oleh koordintor audit internal.
Criteria, scope, frequency and methods shall be defined when creating a program audit. Inter-nal audit carried out by a competent and indepen-dent personnel, where the auditor should not audit their own area. Management Representative is responsible for conducting audits.
VI.7. TINDAKAN PERBAIKAN DAN PENCEGAHAN
VI.7. CORRECTIVE AND PREVENTIVE ACTION
Tindakan perbaikan dilakukan bila ada penyimpangan sistem manajemen, yaitu dengan menghilangkan akar permasalahannya. Tindakan pencegahan dilakukan dengan menghilangkan potensi yang dapat menimbulkan ketidaksesuaian, melalui analisa kecenderungan data yang ada. Status tindakan perbaikan ini dimonitor oleh MR dan dibahas pada tinjauan manajemen. Hal yang sama juga diterapkan jika ada masalah terkait dengan kecelakaan. PT. PACIFIC PROCESS ENGINEERING memastikan tindak lanjut berupa investigasi
Corrective action carried out when there is deviation management system, namely by re-moving the root of the problem. Precautions are taken to eliminate the potential that can lead to inconsistency, through trend analysis of existing data. Status of corrective actions ismonitored by the MR and discussed at management review. The same also applies if there are problems associa-ted with the accident. PT PT. PACIFIC PROCESS ENGINEERING ensure fol-low-up ofaccident investigation and formula-tion of corrective and preventive done.
Relevant Manager is responsible for the area being audited and to ensure no delay in thecorrective action taken to eliminate nonconformities and their causes. Verification of the results of audits perfor med by auditors with MR through internal audit coordinator to ensure the effectiveness of measures to be taken. Summary of audit results and status are reported to top management in the review of management and are stored and maintainedby the internal audit coordinator.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM kecelakaan dan perumusan tindakan perbaikan dan pencegahannya dilakukan.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM VI.8 TINJAUAN MANAJEMEN
VI.8 MANAGEMENT REVIEW
Secara periodik setiap 6 bulan sekali, setelah audit internal, manajemen puncak PT. PACIFIC PROCESS ENGINEERING harus melakukan review terhadap kinerja sistem manajemen. Agenda tinjauan manajemen harus meliputi hal-hal dibawah ini a) Hasil audit (Internal maupun Eksternal) termasuk hasil evaluasi pemenuhan peraturan dan persyaratan lain b) Hasil komunikasi internal dan eksternal termasuk umpan balik customer (survey kepuasan dan komplain) c) Kinerja proses dan kesesuaian produk d) Hasil pengukuran dan pemantauan K3
e) f)
g) h) i)
Periodically every 6 months, after an internal au-dit, top management of PT. PACIFIC PROCESS ENGINEERING should do a review of the performance management system. The Agenda of management review shall include the following : a) The results of the audit (Internal and External), including the evaluation of compliance with regulations and other requirements b) The results of internal and external communications including customer feedback (surveys of satisfaction and complaints) c) Process performance and product conformity d) The results of measurement and monitoring of K3 Tingkat pencapaian target mutu dan K3 e) The achievement of quality targets and K3 Status investigasi kecelakaan dan tindak f) Status and tindaklanjutnya accident investigalanjutnya, serta tindakan perbaikan dan tion, and corrective and preventive actions pencegahan Tindak lanjut dari hasil tinjauan manajemen g) Follow-up of the results of previous managesebelumnya ment reviews h) Changes that affect the quality manage-ment Perubahan yang mempengaruhi sistem system and HS manajemen Mutu dan K3 i) Recommendations for improvement Rekomendasi untuk perbaikan
Hasil dari tinjauan manajemen tersebut mencakup keputusan dan tindakan untuk perbaikan efektifitas Sistem Manajemen Mutu dan K3 dan prosesprosesnya, perbaikan produk yang terkait dengan persyaratan customer, penyediaan sumber daya.
The results of the management review includes decisions and actions to improve the effectiveness of Quality and OHS Management Systems and its processes, product improvements related to customer requirements, provision of resources.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM VI.9. PENINGKATAN BERKELANJUTAN
VI.9. CONTINUALLY IMPROVEMENT
PT. PACIFIC PROCESS ENGINEERING akan secara terus menerus meningkatkan keefektifan dari sistem manajemen melalui namun tidak terbatas pada peninjauan Kebijakan perusahaan (company policy) dan Sasaran Perusahaan (Company objectives), hasil audit, analisa data, tindakan perbaikan dan pencegahan.
PT. Sampurna Inspection Titis will continually improve the ef-fectiveness of management systems through but not limited to review of policy (company policy) and the Target Company (Company objectives), audit re-sults, analysis of data, corrective and preventive ac-tions.
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM LAMPIRAN A (APPENDIX A) PROSES BISNIS (BUSINESS PROCESS)
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PANDUAN SISTEM MANAJEMEN MUTU DAN K3 MANUAL OF QHSE MANAGEMENT SYSTEM
LAMPIRAN B (APPENDIX B)
DAFTAR PROSEDUR RELASI KLAUSUL PANDUAN SMMK3 (LIST OF RELATIONSHIP PROCEDURES WITH QHSE MANUAL) No
Nomor Dokumen
Nama Prosedur
Klausul Manual SMMK3
(No)
(Number of Doc.)
(Name of Procedure)
(Clause of QHSE Manual)
1
P.OP-SS-MR-01
PENGENDALIAN DOKUMEN
III.3.3
2
P.OP-SS-MR-02
PENGENDALIAN REKAMAN
III.3.4
3
P.OP-SS-MR-03
KETIDAKSESUAIAN, PENCEGAHAN
4
P.OP-SS-MR-04
AUDIT INTERNAL
VI.6
5
P.OP-SS-MR-05
TINJAUAN MANAJEMEN
VI.8
6
P.OP-SS-MR-06
MANAJEMEN PERUBAHAN
7
P.OP-SS-OMM-01
TINJAUAN KONTRAK
V.2
8
P.OP-SS-OMM-02
PENANGANAN KELUHAN PELANGGAN
V.11
9
P.OP-SS-OMM-03
JOB EXECUTION
V.5
TINDAKAN
PERBAIKAN
&
V.12, VI.7
V.13,VI.8
10
V.5
11
V.5
12
V.5
13
V.5
14
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Nomor Dokumen
Nama Prosedur
Klausul Manual SMMK3
(No)
(Number of Doc.)
(Name of Procedure)
(Clause of QHSE Manual)
15
V.5
16
V.5
17
P.OP-SS-HRD-01
PEREKRUTAN KARYAWAN
IV.6.1
18
P.OP-SS-HRD-02
PELATIHAN KARYAWAN
IV.6.2
19
P.OP-SS-HRD-03
PENILAIAN KARYAWAN
IV.6.2
20
P.OP-SS-GA-01
SARANA PRASARANA
V.9
21
P.OP-SS-GA-02
SURVEY KEPUASAN PELANGGAN
VI.2
22
P.OP-SS-IT-01
PERMINTAAN KOMPUTER
V.9
23
P.OP-SS-IT-02
PENGELOLAAN USER LOGIN & PRIVATE EMAIL ACCOUNT
V.9
24
P.OP-SS-IT-03
PEMELIHARAAN KOMPUTER
V.9
25
P.OP-SS-MAINT-01
PERAWATAN PREVENTIVE DAN PERBAIKAN
V.9
26
P.OP-SS-PL-01
PERBAIKAN KEBOCORAN PIPA
V.9
27
P.OP-SS-ENG-01
PENANGANAN ALAT UKUR/INSPEKSI/TES
VI.5
28
P.OP-SS-PROC-01
SELEKSI DAN EVALUASI VENDOR
V.4.4
29
P.OP-SS-PROC-02
PEMBELIAN BARANG DAN JASA
V.4.1,V.4.2,V.4.3
30
P.OP-SS-LOG-01
PERMINTAAN MATERIAL
V.10
31
P.OP-SS-LOG-02
PENERIMAAN BARANG/MATERIAL
V.10
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Nomor Dokumen
Nama Prosedur
Klausul Manual SMMK3
(No)
(Number of Doc.)
(Name of Procedure)
(Clause of QHSE Manual)
32
P.OP-SS-HSE-01
IDENTIFIKASI DAN EVALUASI LEGAL
IV.5.2 ,VI.4
33
P.OP-SS-HSE-02
PENYUSUNAN HIRADC
IV.5.1
34
P.OP-SS-HSE-03
KESIAGAAN DAN TANGGAP DARURAT
V.14
35
P.OP-SS-HSE-04
IJIN KERJA AMAN
V.13
36
P.OP-SS-HSE-05
PELAPORAN INSIDEN DAN INVESTIGASI
VI.7
37
P.OP-SS-HSE-06
KONSULTASI DAN KOMUNIKASI
IV.7
38
P.OP-SS-HSE-07
INDUKSI
V.13
39
P.OP-SS-HSE-08
INSPEKSI DAN AUDIT
V.13
40
P.OP-SS-HSE-09
PELATIHAN EVAKUASI DAN ERP
V.14
41
P.OP-SS-HSE-10
PENCATATAN INDIKATOR KUNCI KINERJA K3
VI.3.2
42
P.OP-SS-HSE-11
PEMANTAUAN KINERJA K3 PERORANGAN
VI.3.2
43
P.OP-SS-HSE-12
PENGENDALIAN OPERASIONAL
V.13
44
P.OP-SS-HSE-13
SISTEM MANAJEMEN KESELAMATAN KONTRAKTOR
V.13
45
P.OP-SS-HSE-14
PENANGANAN MATERIAL BERBAHAYA
V.13
46
P.OP-SS-HSE-15
PENGELOLAAN LIMBAH
V.13
47
P.OP-SS-HSE-16
LOCK OUT TAG OUT
V.13
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