Our Experience
FACT SINCE 2000 We are one of the leading training institution in Indonesia serving Oil & Gas Industry and Multi Industries.
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Our Experience
FACT SINCE 2000 We are one of the leading training institution in Indonesia serving Multi Industries.
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Our Experience Our Trainers / Consultants We currently have 100 Associated Trainers/ Consultants
Our Trainers and Consultants are seasoned, Industry-tested professionals. They’ve gained for more than 20 years of professional experience coming from international and national firms, and they’ve been senior-level executives or directors in businesses.
Training Categories We Offer 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16.
Oil & Gas Industry Knowledge and Practice AFE, POD & WP&B PTK 007 Public Accounting & Financial Aspects. Tax Management in Oil & Gas Communication & Interpersonal Skills Workplace & Professional Enhancement Skills Professional Skills for Secretaries & Admin Staff Strategic Thinking, Planning & Change Management Human Resources & People Management Leadership Development Document Management, Administration & Modern Office Management of Training Supply Chain in Management in Oil & Gas Pre-retirement (Purnabhakti) Project Management & Project Planning in Oil & Gas Industry 6
Our Experience Current Similar Experiences (in-house training)
IPDC has been facilitating a considerably numbers of public trainings and inhouse training programs for the last 15 years Please check and request from us for a copy of contract for fact and data verification on our claimed experiences in similar trainings. 6
Our Experience In-House Training related to SERVICE EXCELLENCE
IPDC has been facilitating a considerably numbers of SERVICE EXCELLENCE program (both public training and in-house training) for the last 15 years. Please visit our website (www.ipdc.co.id) to find out the experiences (section Clients Gallery) 8
Approach & Methodology Mixed Methods Approaches We facilitate the training by using the following learning methods:
LEARN IT - DO IT - MAKE IT A HABIT
Conceptual & Discussion
30 %
Practice & Application
50 % Practice & Application
20 % Case Study
The training delivery is delivered in Bahasa Indonesia, however, some terminology maybe remained in English 9
Approach & Methodology Duration & Participants Training Duration for the Program
Participants
1 Day Training Date: TO BE ADVISED
Maximum of 35 Participants in Each Class
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Approach & Methodology Training Effectiveness Evaluation Evaluation Tools
Pre and PostAssessment
Overall Training Evaluation
Description • Identify participants current competencies and areas of improvement
Specific Tools Various Pre and Post Assessments
• Kirkpatrick's Four-Level • Assess the level of learning that is being Training Evaluation achieved throughout the program Model • The reaction of the participants and their • IPDC’s exclusively thoughts, knowledge and behavior about the designed Evaluations training Form (if required)
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Approach & Methodology Report Upon completion of the Training (All sessions of Training, Post Assessment, Evaluation and Observation), IPDC shall submit the following Reports in form of Hardcopy and Softcopy:
• Report of Program result • All survey and evaluation result of the program
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Approach & Methodology Deliverable As part of training delivery, IPDC shall submit the following items:
• Training material/ tool kit for all participants. • Certificates of Achievement for all participants. • Program documentation (In-Class session)
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Program Agenda
Tujuan dari …
• Peserta mengetahui berbagai padu padan yang cocok dengan bentuk tubuhnya , warna kulitnya dan acara / tempat , sehingga dapat menampilkan professional. • Peserta mampu menggunakan komunikasi verbal dan non verbal secara tepat, dan dapat mengaplikasikan etika profesional yang merepresentasikan kantornya • Peserta mampu memaksimalkan kemampuan berkomunikasinya untuk menunjang pelayanan baik internal customer maupun external customer 15
Program Agenda
DAY ONE Time
Service Excellence for Pramubakti & Security Session
Opening Sessions & Training Ground Rules
07.45 – 08.00 08.00 – 10.30
Professional Image & Grooming
12.00 – 13.00
• Pentingnya membangun Professional Image • First Impression (kesan pertama) Role Plays & • Pentingnya penampilan professional
Simulation
Coffee Break
10.30 – 10.45 10.45 – 12.00
Topic
Professional Etiquette
• Pentingnya Professional Etiquette • Cara memperkenalkan diri • Cara bersalaman
Role Plays & Simulation
Lunch Break
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Program Agenda DAY ONE
Service Excellence for Pramubakti & Security
Time
Session
13.00 – 15.00
Body Language and Gesture
• Body Language for Proffesional • Cara Duduk, Berdiri, Berjalan
Role Plays & Simulation
Coffee Break
15.00 – 15.30
15.30 – 17.00
Topic
Effective Communication
• Memahami apa itu proses komunikasi • Memahami kendala-kendala yang ada • Memaksimalkan kemampuan komunikasi menggunakan seluruh potensi
dengan
Role Plays & Simulation
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