Membangun Masyarakat Informasi

Membangun Masyarakat Informasi Building an Information Society PT Telekomunikasi Indonesia Tbk Laporan Keberlanjutan 2007 Sustainability Report

Daftar Isi Table of Contents

Selayang Pandang Laporan Keberlanjutan TELKOM 2007 TELKOM 2007 Sustainability Report at A Glance 1

Visi, Misi, Sasaran & Inisiatif Strategis Visiion, Mission, Objetives & Strategis Initiatiives 2

Tentang TELKOM About TELKOM 3

5

6

Produk dan Layanan Products & Services

8

Layanan Pelanggan Customer Services

9

Wilayah Operasi Map of Operation

10

Struktur Organisasi Organizational Structure

11

TELKOMGroup TELKOMGroup

12

Laporan Keberlanjutan 2007 PT Telekomunikasi Indonesia Tbk.

Sejarah TELKOM TELKOM History

16

Laporan Direktur Utama

President Director’s Report

18

TELKOM’s Sustainability Concept

20

28

36

Economic Performance

42

Social Performance

44 45

Pilar Program Pendidikan Educational Program

59

Pilar Program Kesehatan Health Program

59

Pilar Program Kebudayaan dan Keadaban Culture and Civility Program

Tata Kelola Perusahaan Good Corporate Governance Pengelolaan Sumber Daya Manusia Human Resouces Management Kebijakan TELKOM Corporate Social Responsibility Policies of TELKOM Corporate Social Responsibility

60

Pilar Program Kemitraan Partnership Program

62

Pilar Program Bantuan Kemanusiaan & Bencana Alam Disaster & Rescue Program

62

Kinerja Lingkungan

Environmental Performance

63

Kinerja Sosial

Konsep Keberlanjutan TELKOM

22

Kinerja Ekonomi

Pilar Program Layanan Umum Public Service Obligation Program

Peristiwa Penting Significant Events Penghargaan Awards

Untuk permintaan, pertanyaan, masukan atau komentar atas laporan ini, dapat menghubungi: Any request, inquiry, feedbacks and comment to this report, please contact: Corporate Communication Department, Grha Citra Caraka, 5th Floor, Jl. Jend. Gatot Subroto Kav. 52 Jakarta 12710 Tel: (62-21) 521 5109 Fax: (62-21) 522 0500

63

Pilar Program Lingkungan Environmental Program

Survei Survey

64 64

65

Survei Dampak Kegiatan Sosial TELKOM Impact Survey for TELKOM’s Social Activities Survei Opini Kemitraan Partnership Opinion Survey

Lampiran Appendix

66 67

Referensi terhadap Indeks GRI GRI Index Reference

Selayang Pandang Laporan Keberlanjutan TELKOM 2007 TELKOM 2007 Sustainability Report at A Glance

TELKOM mengembangkan rencana kerja dan sasaran strategis jangka panjang dalam menjalankan kegiatan Corporate Social Responsibility (CSR). TELKOM has developed a long-term plan and strategic goal in undertaking its Corporate Social Responsibility (CSR) agenda.

Laporan Keberlanjutan TELKOM 2007 merupakan upaya TELKOM yang kedua kalinya untuk melaporkan kegiatan Perseroan yang berkaitan langsung dengan keberlanjutan usaha maupun kegiatan tanggung jawab sosial, atau CSR, yang memiliki manfaat yang berkelanjutan bagi mereka yang dituju. Laporan ini adalah untuk periode 1 Januari 2007 sampai dengan 31 Desember 2007. Sebagaimana layaknya setiap kegiatan, kegiatan CSR dapat menuai hasil yang optimal apabila TELKOM fokus serta mengerahkan sebagian besar sumber daya yang dimiliki pada satu tujuan tertentu. Untuk itu, TELKOM mengembangkan rencana kerja dan sasaran strategis jangka panjang dalam menjalankan kegiatan CSR, sebagai bagian dari upaya Perseroan memastikan pertumbuhan yang berkesinambungan dalam jangka panjang. TELKOM melakukan kegiatan CSR yang fokus pada bidang sosial, khususnya pendidikan dan pengenalan dunia telematika dalam rangka membangun masyarakat informasi yang dapat menuai manfaat layanan telekomunikasi modern yang sebesar-besarnya bagi kemajuan dan kesejahteraan bangsa dan negara.

As in any other activity, a CSR agenda can derive optimum results if we can focus our attention and devote most of our resources to one specific objective. To this end, TELKOM has developed a long-term plan and strategic goal in undertaking its CSR agenda, as part of the efforts by the Company to ensure sustainable long-term growth.

TELKOM undertakes CSR activities that are focused on social area, namely education and introduction to the world of telematics as part of our efforts to building an information society that can fully reap the benefits of modern telecommunications services for the progress and welfare of the people and nation. TELKOM also undertakes other CSR activities, such as the empowerment of grass-root economies, for example, which we also include in this Sustainability Report that has been prepared to reflect as much as possible the guidelines of Global Reporting Initiative (GRI) G3 2006, which is the standard reference currently used for sustainability reporting by most companies worldwide.

Sustainability Report 2007 PT Telekomunikasi Indonesia Tbk.

Perseroan pun melakukan kegiatan CSR lainnya, seperti pemberdayaan perekonomian masyarakat, misalnya, yang kami laporkan pada Laporan Keberlanjutan ini yang telah disiapkan untuk sedapat mungkin mengacu pada kaidah Global Reporting Initiative (GRI) G3 2006 yang menjadi acuan pelaporan upaya-upaya keberlanjutan bagi sebagain besar perusahaan sedunia.

The 2007 Sustainability Report of TELKOM represents the second attempt by TELKOM to report the activities of the Company that are directly related to the sustainability of its business as well as corporate social responsibility (CSR) activities that can provide sustained benefits to the targeted benefactor. The report covers a period from 1 January to 31 December 2007.

1

Visi, Misi, Sasaran &Inisiatif Strategis

Vision, Mission, Objectives & Strategic Initiatives

Visi

Misi

Sasaran

Menjadi perusahaan InfoComm terkemuka di kawasan regional.

• Menyediakan layanan InfoComm terpadu dan lengkap dengan kualitas terbaik dan harga kompetitif.

Sasaran strategis TELKOM adalah menciptakan nilai unggul untuk mencapai kapitalisasi pasar sebesar US$ 30 miliar pada tahun 2010.

Vision

To become a leading InfoComm player in the region.

Mission

Objectives

To provide one stop InfoComm services with excellent quality and competitive price.

• Menjadi model pengelolaan korporasi terbaik di Indonesia.

TELKOM has one main strategic objective: creating superior value to achieve US$30.0 billion market capitalization by 2010.

To be a role model as the best managed Indonesian corporation.

Inisiatif Strategis


Strategic Initiatives

2

1. Mengoptimalkan layanan jaringan telepon tidak bergerak kabel / fixed wireline (“FWL”). 2. Menyelaraskan layanan selular-akses jaringan tidak bergerak nirkabel / fixed wireless access (“FWA”) dan mempersiapkan FWA sebagai unit usaha tersendiri. 3. Investasi dalam jaringan pita lebar (broadband). 4. Solusi enterprise terintegrasi. 5. Mengintegrasikan Next Generation Network (“NGN”). 6. Mengembangkan layanan teknologi informasi. 7. Mengembangkan bisnis portal. 8. Menyederhanakan portofolio anak perusahaan. 9. Menyelaraskan struktur bisnis dan pengelolaan. 10. Transformasi budaya perusahaan.

1. Optimize fixed wireline (“FWL”) legacy. 2. Align cellular-fixed wireless access (“FWA”) and setup FWA as separate business unit. 3. Invest in broadband. 4. Integrate enterprise solutions. 5. Integrate Next Generation Network (“NGN”). 6. Expand into IT services. 7. Expand to portal business. 8. Streamline subsidiary portfolio. 9. Align business structure and portfolio management. 10. Transform corporate culture.

Tentang TELKOM About TELKOM


3

Sampai dengan 31 Desember 2007, jumlah pelanggan TELKOM mencapai 63,0 juta, terdiri dari 8,7 juta pelanggan telepon tidak bergerak kabel, 6,4 juta pelanggan telepon tidak bergerak nirkabel, dan 47,9 juta pelanggan telepon selular Pertumbuhan pelanggan mencapai 29,9% pada tahun 2007.


As of December 31, 2007, we served 63.0 million customers, consisting of 8.7 million fixed wireline telephone subscribers, 6.4 million fixed wireless telephone subscribers and 47.9 million mobile telephone subscribers. Our customer base grew 29.9% in 2007.

4

PT Telekomunikasi Indonesia, Tbk. (“TELKOM”, “Perseroan”, “Perusahaan” atau “Kami” ) merupakan perusahaan penyelenggara layanan informasi dan telekomunikasi (InfoComm) yang memiliki layanan paling lengkap dan jaringan terbesar di Indonesia. TELKOM menyediakan layanan telepon tidak bergerak kabel (fixed wireline) dan telepon tidak bergerak nirkabel (fixed wireless), layanan telepon selular, data dan internet, jaringan dan interkoneksi, baik secara langsung maupun melalui anak perusahaan.

PT Telekomunikasi Indonesia, Tbk. (“TELKOM”, “Company”, “we” or “our”) provides information and telecommunications (“InfoComm“) services. We are the largest full-service and network provider in Indonesia. We provide fixed wireline and fixed wireless telephone, mobile cellular, data and internet, network and interconnection services directly or through associate companies.

Saham TELKOM, sampai dengan 31 Desember 2007, dimiliki oleh Pemerintah Republik Indonesia (51,82%) dan pemegang saham publik (48,18%). Saham TELKOM tercatat di Bursa Efek Indonesia (“BEI”), New York (“NYSE”), London Stock Exchange (“LSE”) dan Tokyo Stock Exchange, tanpa tercatat. Harga saham TELKOM di BEI pada akhir Desember 2007 meningkat 0,5% menjadi Rp 10.150 dari Rp 10.100 pada periode yang sama tahun 2006. Nilai kapitalisasi pasar saham TELKOM pada akhir tahun 2007 mencapai Rp 204.624 miliar atau 10,3% dari kapitalisasi pasar BEI.

As of December 31, 2007, our shares were owned by the Government of the Republic of Indonesia (“Government”) (51.82%) and the general public (48.18%). Our shares are listed on the Indonesia Stock Exchange (“IDX”), New York Stock Exchange (“NYSE”), London Stock Exchange (“LSE”) and Tokyo Stock Exchange (without listing). Our share prices at the IDX by the end of December 2007 increased 0.5% to Rp.10,150 from Rp.10,100 in the same period of 2006. Our market capitalization by the end of 2007 reached Rp.204,624 billion or 10.3% of the market capitalization of IDX.

Sejarah TELKOM TELKOM History

1884 Pemerintah Kolonial Belanda mendirikan perusahaan swasta untuk menyediakan layanan pos daan telegrap domestik dan, selanjutnya, layanan telegrap internasional. The Dutch Colonial Government established a private company to provide postal services and domestic telegraph service and, subsequently, international telegraph services.

1974 PN Telekomunikasi selanjutnya dipecah menjadi dua perusahaan milik negara, yaitu Perusahaan Umum Telekomunikasi (Perumtel) untuk menyediakan layanan komunikasi domestik dan internasional serta PT Industri Telekomunikasi Indonesia Tbk (PT INTI) untuk menyediakan manufakturing peralatan telekomunikasi. PN Telekomunikasi was further divided into two state - owned companies, Perusahaan Umum Telekomunikasi (Perumtel) to provide domestic and international telecommunications services and PT Industri Telekomunikasi Indonesia Tbk (PT INTI), to provide telecommunications equipment manufacturing.

1999

1906

Sebagian besar dari layanan ini dialihkan ke perusahaan milik negara yang baru didirikan untuk menyediakan layanan pos dan telekomunikasi di Indonesia.

Pemerintah memisahkan layanan pos dan telekomunikasi menjadi dua perusahaan milik negara, yaitu PN Pos dan Giro serta PN Telekomunikasi.

The Dutch Colonial Government formed a government agency to assume control of all postal and telecommunication services in Indonesia.

Most of these services were transferred to a newly established state owned company to provide postal and telecommunications services in Indonesia.

The Government separated postal and telecommunications services into two state - owned companies, PN Pos and Giro, and PN Telekomunikasi.

1991 Perumtel diubah menjadi Persero, atau perseroan terbatas milik negara dengan tujuan komersial dan diganti namanya menjadi Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia, yang dikenal sebagai TELKOM. Perumtel was transformed into a Persero, or state-owned limited liability corporation with commercial purposes and renamed Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia, known as TELKOM.

2001

The Government passed Telecommunications Law No. 36 which provide key guidelines for industry reforms, including industry liberalization, facilitation of new entrants and enhanced competition.

TELKOM acquired Indosat’s 35% interest in Telkomsel, resulting in TELKOM owning 77.72% of the shares of Telkomsel and Indosat acquired TELKOM’s 22.5% interest in Satelindo and 37.7% interest in Lintasarta.

The Shareholders authorized a plan to repurchase up to a maximum of 5% of TELKOM’s 20,159,999,279 total issued and outstanding series B shares.

1995 Pemerintah melakukan penjualan saham TELKOM melalui penawaran saham perdana (Initial Public Offering). Saham TELKOM tercatat di Bursa Efek Jakarta dan Bursa Efek Surabaya, dan tercatat dalam bentuk ADCS di Bursa Efek New York dan ursa Efek London. Selain itu saham TELKOM juga terdaftar di Jepang dalam bentuk Public Offering Without Listing. The Government sold TELKOM shares through an initial public offering. TELKOM shares are listed on the Jakarta Stock Exchange and the Surabaya Stock Exchange and its shares, in the form of ADSs, are listed on the New York Stock Exchange and the London Stock Exchange. Its shares were also publicly offered without listing on the Tokyo Stock Exchange.

2002 TELKOM menjual 12,72% Telkomsel kepada Singapore Telecom Mobile Pte Ltd (SingTel Mobile), yang membuat kepemilikan TELKOM berkurang menjadi 65% saham Telkomsel. TELKOM sold 12.72% of Telkomsel to Singapore Telecom Mobile Pte Ltd (SingTel Mobile), resulting in TELKOM’s ownership being reduced to 65% of the shares of Telkomsel.

1997 TELKOM mengadakan perjanjian kerjasama dengan operasi (KSO) untuk memperoleh kendali atas mitra KSO di wilayah I, III dan VI serta mengubah perjanjian KSO wilayah IV dan VII. TELKOM has in recent years entered into agreements to acquire control of its KSO partners in regions I, III and VI, and amended the terms of the KSO agreement with its KSO partners in region IV and VII.

2004 TELKOM menerima lisensi komersial untuk menyediakan layanan sambungan telpon tidak bergerak SLI. TELKOM received its commercial license to provide IDD fixed line services.


TELKOM memperolah kepemilikan 35% Indosat di Telkomsel. TELKOM memiliki 77,72% saham Telkomsel dan Indosat memperoleh 22,5% kepemilikan hak TELKOM di Satelindo dan 37,7% kepemilikan di Lintasarta.

Para Pemegang Saham mengesahkan rencana untuk membeli kembali hingga maksimum 5% dari 20.159.999.279 daham Seri B yang dikeluarkan dan beredar dari TELKOM.

1965

Pemerintah Kolonial Belanda membentuk instansi pemerintah untuk mengontrol seluruh layanan pos dan telekomunikasi di Indonesia.

Pemerintah mengeluarkan Undang-Undang Telekomunikasi No. 36 tentang panduan utama bagi reformasi industri, termasuk liberalisasi industri, fasilitasi pemain baru dan persaingan yang ditingkatkan.

2005

1961

5

Produk dan Layanan Products & Services

Produk dan layanan TELKOMGroup berjumlah lebih dari 150 buah, berdasarkan portofolio bisnis, produk dan layanan TELKOM dapat dikelompokkan sebagai berikut: sambungan telepon tidak bergerak kabel, sambungan telepon tidak bergerak nirkabel, telepon selular, data & internet, dan jaringan & interkoneksi. TELKOM Group’s products and services comprise of over 150 products and services, and are categorized based on its portfolio business. The Company’s products and services are classified into the following: fixed wireline, fixed wireless, cellular, data & internet, and network & interconnection.

TELKOMLokal


TELKOMSLJJ

6

Sambungan Telepon Tidak Bergerak

Fixed wireline

Jaringan telepon tidak bergerak kabel TELKOM melayani pelanggan rumah tangga, bisnis, dan lembaga. Telepon tidak bergerak kabel meliputi sambungan telepon lokal, sambungan langsung jarak jauh (SLJJ), serta sambungan langsung internasional melalui TELKOMSLI 007. TELKOM juga telah mengembangkan jaringan serat optik regional bersama beberapa operator telekomunikasi di Malaysia, Singapura, Thailand, dan negara lainnya.

TELKOM’s fixed wireline network serves residential, business and institutional customers. Fixed wireline services encompass local and domestic long-distance telephony, and international direct dialing through the TELKOMSLI 007 service. TELKOM has also developed a regional fiber optic network with several telecommunications operators in Malaysia, Singapore, Thailand and other countries.

Sambungan Telepon Tidak Bergerak Nirkabel

Fixed wireless

Jaringan telepon tidak bergerak nirkabel tersedia melalui layanan TELKOMFlexi yang terdiri dari layanan pascabayar (FLEXIClassy) dan prabayar (FLEXITrendy). Pelanggan dapat memanfaatkan FLEXIHome untuk layanan telepon tetap yang dapat diakses dengan menggunakan terminal telepon tidak bergerak nirkabel (Fixed Wireless Terminal-FWT). Pelanggan juga dapat memilih FLEXICombo yang merupakan pengembangan layanan dari FLEXIClassy dan Trendy untuk memenuhi kebutuhan pelanggan dengan mobilitas antar kota atau pelanggan dengan rutinitas roaming ke kota-kota tertentu. TELKOMFlexi saat ini dapat diakses di 238 kota di Indonesia.

TELKOM’s fixed wireless network is provided through TELKOMFlexi service comprising of post-paid customers (FLEXIClassy) and prepaid customers (FLEXITrendy). Fixed users can utilize FLEXIHome which is accessible by Fixed Wireless Terminal (FWT). Users may also choose FLEXICombo, a service innovation derived from FLEXIClassy and Trendy that is specifically designed to provide its users with inter-city mobility or users that frequently use roaming services. TELKOMFlexi is currently accessible in 238 cities of Indonesia.

Selular

Cellular

TELKOM menyediakan layanan selular melalui 65% kepemilikan saham di anak perusahaan, Telkomsel, yang saat ini memiliki cakupan jaringan terbesar dibandingkan operator selular manapun di Indonesia, menjangkau hampir 95% wilayah Indonesia, termasuk seluruh kota/ kabupaten di Indonesia dan seluruh kecamatan di Jawa, Bali, Nusa Tenggara, dan Sumatera. Telkomsel menawarkan layanan pascabayar (kartuHALO) dan dua layanan prabayar (simPATI dan Kartu As). Telkomsel juga memiliki layanan roaming internasional yang dilakukan melalui kerjasama dengan 288 mitra internasional di 155 negara.

TELKOM provides cellular services through its 65%-owned subsidiary, Telkomsel, whose has currently the largest network coverage of any cellular operator in Indonesia, providing coverage to approximately 95% of Indonesia’s area, including all counties in Indonesia and all sub-counties in Java, Bali, Nusa Tenggara and Sumatra. Telkomsel offers a post-paid subscriber service (kartuHALO) and two prepaid card services (simPATI and Kartu As). Joint overseas roaming operations are also carried out by Telkomsel through partnerships with 288 international roaming partners in 155 countries.

Data & Internet

Data & Internet

TELKOM menyediakan fitur layanan pesan singkat (short message-service-SMS) pada layanan telepon tidak bergerak kabel dan nirkabel, serta selular. Selain itu, TELKOM juga menyediakan layanan internet dial-up (TELKOMNet Instan) dan akses internet broadband, layanan jaringan data, VoIP utuk panggilan internasional (TELKOMGlobal 01017, TELKOMSave), ISDN (jaringan layanan digital terpadu), dan layanan multimedia lainnya. TELKOMNet Instan menyediakan akses internet dial-up tanpa berlangganan dan dirancang agar mudah digunakan. Untuk mengoptimalkan jaringan dan memberi nilai tambah, TELKOM telah mengembangkan akses internet broadband, Speedy.

TELKOM provides the short message-service (SMS) feature on its fixed wireline and wireless and cellular services. In addition, TELKOM also provides dial up (TELKOMNet Instan) and broadband internet access, data network services, VoIP services for international calls (TELKOMGlobal-017, TELKOMSave), ISDN lines, and other multimedia services. TELKOMNet Instan provides dial-up internet access without having to be a subscriber and is specifically designed for accessibility and ease of use. To optimize the use of the fixed wireline network and enhance its value, TELKOM has developed a broadband internet access TELKOMSpeedy.

Jaringan & Interkoneksi

Network & Interconnection

Jaringan dan interkoneksi TELKOM dan Telkomsel menyediakan layanan sewa transponder satelit, siaran melalui satelit, VSAT, distribusi audio, layanan sirkit sewa berbasis satelit dan pemancar, serta melayani operator telekomunikasi berlisensi lainnya yang menyediakan layanan telepon tidak bergerak maupun selular dengan mengandalkan layanan jaringan TELKOM dan Telkomsel.

TELKOM’s and Telkomsel’s network and interconnection services provide businesses with satellite transponder leasing, satellite broadcasting, VSAT, audio distribution, satellite-based leased lines and terrestrialbased leased line services and other licensed telecommunications operators with fixed-line and cellular interconnection services to TELKOM’s and Telkomsel’s network.

TELKOMNet Instan

TELKOMIntercarrier


7

Layanan Pelanggan Customer Service


TELKOM menyediakan layanan kepada pelanggan melalui: • Walk-in customer service points. Plasa TELKOM menyediakan kenyamanan dan akses yang lengkap kepada pelanggan TELKOM yang mencakup permintaan informasi mengenai produk, layanan dan keluhan, aktivasi layanan, penagihan kepada pelanggan, pembayaran, penangguhan akun, fitur layanan dan promosi pemasaran. Sampai dengan 31 Desember 2007, TELKOM memiliki 861 customer service point. Selain itu kami memiliki 11 Plasa TELKOM yang digunakan bersama dengan GraPARI, pusat layanan pelanggan Telkomsel. Sementara Telkomel memiliki 44 GraPARI yang digunakan bersama dengan Plasa TELKOM. Sejak bulan Juni 2006, kami memperluas layanannya di customer service point sehingga mencakup layanan pembayaran elektronik melalui Electronic Data Capture yang menggunakan terminal di kurang lebih 101 Plasa TELKOM. • Call centers dan internet. TELKOM mengoperasikan call center di banyak kota di Indonesia, pelanggan menggunakan / menghubungi nomor panggil “147” untuk berbicara langsung dengan operator layanan kepada pelanggan yang telah dilatih menangani permintaan dan keluhan pelanggan serta untuk memberikan informasi terkini mengenai hal-hal seperti tagihan, promosi dan fitur layanan. Pelanggan korporasi di lokasi tertentu diberi nomor bebas pulsa tambahan “08001TELKOM” (“0800183556”). Pelanggan juga mendapat akses ke directory services dengan dipungut biaya.

8

TELKOM provides customer services through: • Walk-in customer service points. Plasa TELKOM provides convenient and comprehensive access to our customer services including product and service information requests and complaints, activation of services, customer billing, payments, account suspensions, service features and marketing promotions. As of December 31, 2007, TELKOM has 861 customer service points in total. In addition, TELKOM has 11 customer service points shared with Telkomsel’s GraPARI customer service centers. Telkomsel has 44 customer service points shared with Plasa TELKOM. Since June 2006, we expanded our services at customer service points to include electronic payment services via Electronic Data Capture using 101 on-site terminals. • Call centers and internet. TELKOM operates call centers in many cities in Indonesia, whereby our customers are provided a contact number “147” to speak directly to customer service operators who are trained to handle customer requests and complaints and provide up-to-date information on matters such as customer bills, promotions and service features. Our corporate customers in particular locations are provided an additional toll-free number “08001TELKOM” (“0800183556”). Our customers are also provided access to directory services for which a charge is levied.

Wilayah Operasi Map of Operation

Divisi Regional VI

Divisi Regional VII

Jakarta

Kalimantan

Indonesia Timur

Regional Division I

Regional Division II

Regional Division VI

Regional Division VII

Sumatera

Jakarta

Kalimantan

Eastern Indonesia

Divisi Regional III

Divisi Regional IV

Divisi Regional V

Jawa Barat & Banten

Jawa Tengah

Jawa Timur

Regional Division III

Regional Division IV

Regional Division V

West Java & Banten

Central Java

East Java


Divisi Regional II

Sumatera

Divisi Regional I

9

Struktur Organisasi Organizational Structure

Direktur Utama President Director (CEO) Wakil Direktur Utama Vice President Director (COO)

Corporate Office Group Head of Corporate Affair

Head of Corporate Communication

Head of Internal Audit

Para VP / VPs

Para VP / VPs

Para VP / VPs


Business Operations Group

10

Director of Network & Solution

Director of Consumer

Director of Enterprise & Wholesale

Director of IT (CIO)

Director of Finance (CFO)

Director of Human Capital & GA

Director of Compliance & Risk Management

Para VP / VPs SGM & EGM

Para VP / VPs & SGM

Para VP / VPs & SGM

Para VP / VPs & SGM

Para VP / VPs & SGM

Para VP / VPs & SGM

Para VP / VPs SGM & EGM

EVP Strategic Investment & Corporate Planning Para VP / VPs

Secara umum, organisasi TELKOM pada tahun 2007 terdiri dari Dewan Komisaris, Direksi, dan Unit-unit Bisnis.

In broad terms, TELKOM’s organization in 2007 comprised of the BoC, the BoD and the Business Units.

Sejak RUPS Luar Biasa (RUPSLB) pada tanggal 28 Pebruari 2007, komposisi Direksi TELKOM berubah. Direktur TELKOM menjadi berjumlah delapan orang yang terdiri dari Direktur Utama (CEO), Direktur Network & Solution, Direktur Konsumer, Direktur Enterprise & Wholesale, Direktur Keuangan (CFO) dan Direktur Human Capital & General Affairs, Direktur Information & Supply (CIO) serta Direktur Compliance & Risk Management. Dengan perubahan ini, struktur organisasi TELKOM menjadi sebagai berikut: Corporate Office Group meliputi Direktorat Human Capital & General Affair, Direktorat Keuangan, Direktorat Information Technology & Supply, Direktorat Compliance & Risk Management, Unit Strategic Investment & Corporate Planning, Internal Auditor Group, Departemen Corporate Affairs dan Departemen Corporate Communications, sedangkan Business Operations Group meliputi Direktorat Konsumen, Direktorat Enterprise & Wholesale dan Direktorat Network and Solution.

Since our Extraordinary General Meeting of Shareholders on February 28, 2007, the composition of TELKOM Directors has been changed. Currently, TELKOM has eight Directors, consisting of the President Director (CEO), Network and Solutions Director, Consumer Director, Enterprise and Wholesale Director, Finance Director (CFO), Human Capital & General Affairs Director, Information Technology Director (CIO), and Compliance and Risk Management Director. With these changes, TELKOM also changed its organizational structure to become: the Corporate Office Group, comprising of the Directorate of Human Capital & General Affairs, Directorate of Finance, Directorate of Information Technology, Directorate of Compliance and Risk Management, the Strategic Investment & Corporate Planning Unit, the Internal Auditor Group, the Corporate Affairs Department, and the Corporate Communications Department. Whereas the Business Operations Group consists of the Directorate of Consumers, Directorate of Enterprises & Wholesale, and Directorate of Network and Solutions.

Organisasi TELKOM secara fundamental telah didesain dan dikembangkan untuk mencapai pertumbuhan dan pembangunan jangka panjang yang berfokus kepada kepuasan pelanggan, infrastruktur, penyediaan layanan berkualitas, serta pada pendayagunaan sumber daya yang kompeten.

The foundation of TELKOM’s organization has been designed and developed with the view towards achieving sustainable development and growth over the long-term by focusing on meeting customer satisfaction, building cutting-edge infrastructure, providing quality service, and employing competent human capital.

TELKOM Group TELKOM Group

Jenis Usaha Nature of Business

PT Pramindo Ikat Nusantara

Jasa dan pembangunan telekomunikasi Telecommuncation construction and services

PT Telekomunikasi Indonesia International

Telekomunikasi Telecommuncation

PT Multimedia Nusantara

Jasa telekomunikasi multimedia Multimedia telecommuncation services

PT Graha Sarana Duta

Penyewaan kantor, manajemen gedung, jasa pemeliharaan, konsultan sipil, dan pengembang Leasing of offices and providing building management and maintenance services, civil consultant and developer

PT Dayamitra Telekomunikasi

Telekomunikasi Telecommuncation

PT Indonusa Telemedia

TV berlangganan dan jasa konten Pay television and content service

PT Telekomunikasi Selular

Telekomunikasi-Operator fasilitas telekomunikasi dan jasa telepon selular menggunakan teknologi GSM. Telecomunication - provides telecommunication facilities and mobile cellular services using GSM technology

PT Infomedia Nusantara

Jasa data dan informasi-menyediakan jasa informasi telekomunikasi dan jasa informasi lainnya dalam bentuk cetak, media elektronik, dan call center Data and information service - provides telecommunication information servicesand other information services in the form of print and electronic media, and call center services


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Peristiwa Penting


Significant Events

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RUPSLB, Perubahan Susunan Direksi Pada tanggal 28 Pebruari 2007 telah dilaksanakan RUPS Luar Biasa yang agendanya antara lain dalam agenda lima menyatakan perubahan susunan keanggotaan Direksi. Anggota Direksi sebelumnya berjumlah tujuh orang, kemudian terdapat penambahan dua direktur yakni Direktur Information Technology and Supply dan Direktur Compliance and Risk Management. Selain itu ada perubahan nama untuk Direktur Sumber Daya Manusia menjadi Direktur Human Capital & General Affairs.

EGM, Change of BoD Composition On February 28, 2007, TELKOM held an Extraordinary General Meeting of Shareholders which among other approved the changes in composition of the Board of Directors. Previously, the Board of Directors consist of seven members. Subsequent to EGM, Director of Information Technology and Supply and Director of Compliance and Risk Management were added to the members of the Board of Directors. The title of the Human Resources Director were change to Director of Human Capital and General Affair.

TELKOM Memenuhi Kebutuhan Data Bank Indonesia TELKOM kembali memenangkan tender di Bank Indonesia (BI) untuk kebutuhan sewa Link Dense Wave Length Division Multiplexing (DWDM) sebesar delapan Gbps. Link tersebut digunakan untuk memenuhi kebutuhan mirroring data center di Kantor Pusat BI dengan data di DRC (Disaster Recovery Center) Bank Indonesia, dan juga untuk meng-update data secara real time. Selain itu link DWDM tersebut digunakan juga sebagai sistem back up untuk kliring nasional, laporan harian bank, sistem back office dan sistem informasi debitur. Dengan memenangkan tender tersebut TELKOM menjadi market leader untuk kebutuhan InfoComm di BI dan mengantongi lebih dari 53% wallet share BI. Penandatanganan Perjanjian Kerjasama ini dilakukan di Jakarta pada tanggal 21 Pebruari 2007 oleh EGM Divisi Enterprise TELKOM serta Direktur Teknologi Informasi BI.

TELKOM Meets Bank of Indonesia Data Requirements Once again TELKOM won the bid for a Bank of Indonesia (“BI”) strategic project of Link Dense Wave Length Division Multiplexing (“DWDM”) of eight Gbps leases. The link will accommodate data center mirroring needs at the central BI offices with the data at the Disaster Recovery Center of BI, and also to update data in real time, as a backup system for national clearing, daily bank reports, back office systems and debtor information system. By winning the bid, TELKOM has become the market leader for BI’s InfoComm needs and pocketing 53% of BI’s wallet share. The MOU signing was held at the BI head office in Jakarta on February 21, 2007. TELKOM was represented by the Executive General Manager of Enterprise Division, whilst BI was represented by its Director of Information Technology.

Perubahan Nama PT AriaWest International Sesuai persetujuan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia, maka terhitung sejak tanggal 14 Maret 2007 PT AriaWest International berubah nama menjadi PT Telekomunikasi Indonesia International (”TII”). Semua hak dan kewajiban yang tercantum pada perjanjian KSO menjadikan TII sebagai mitra KSO selanjutnya.

PT AriaWest International Name Change As mandated by the Minister of Law and Human Rights on March 14, 2007, PT AriaWest International changed its name to PT Telekomunikasi Indonesia International (“TII”). All rights and obligations stated in the KSO Agreements remain in force and PT Telekomunikasi Indonesia International continues to be a “KSO Partner”.

TII Menandatangani Kontrak dengan Timor Leste TII, anak perusahaan TELKOM, telah menandatangani amandemen pengalihan kontrak transponder dengan pemerintah Timor Leste pada tanggal 3 Oktober 2007. Melalui pengalihan kontrak tersebut, pelanggan TELKOM dilayani oleh TII. Melalui TII, TELKOM berharap dapat lebih fokus menangkap dan mengelola peluang bisnis di luar pasar domestik.

TII Enters into Contract with Timor Leste TII, a subsidiary of TELKOM, signed an amendment to the transponder substitution contract with the government of Timor Leste on October 3, 2007. Through the substitution contract, TELKOM’s customers are served by TII. Through TII, TELKOM expects to be able to focus on seizing and managing nondomestic business opportunities.

TELKOM Sponsori e-Indonesia Initiatives 2007 Dalam rangka mempromosikan penggunaan teknologi informasi dan komunikasi (Information and Communication Technology atau “ICT”) di Indonesia pada kalangan akademisi, pemerintah dan swasta, dan untuk berbagi ide serta pemahaman tentang fungsi strategis ICT, e-Indonesia berinisiatif mengadakan konferensi nasional tentang ICT 2007 pada tanggal 25-26 April di Jakarta. TELKOM menjadi sponsor utama acara tersebut dan mempromosikan beberapa produknya seperti e-Document, e-Auction, e-Learning, eGovernment, POINT, Ventus dan IG2S. TELKOM juga melakukan presentasi pada seminar mengenai pengembangan ICT di Perguruan Tinggi (smart campus), pengembangan industri ICT di Indonesia, peran dan tanggung jawab dari Chief Information Officer (CIO) di perusahaan-perusahaan, dan pengembangan e-Documents untuk mendukung transaksi bisnis.

TELKOM Sponsors e-Indonesia Initiatives 2007 In an effort to promote the use of information and communication technology (“ICT”) in Indonesia among academics, government and the private sector, and share ideas and common understanding of the strategic nature of ICT, the e-Indonesia Initiatives organized a National Conference on Information and Communications Technology on April 25-26, 2007 in Jakarta. TELKOM was a main sponsor of the event and promoted some of its e-Products including e-Document, e-Auction, e-Learning, e-Government, POINT, Ventus and IG2S. TELKOM also held presentations during the seminar on Inherent ICT Development at Universities (Smart Campuses), the development of the ICT industry in Indonesia, the roles and responsibilities of the CIO in corporations, and also spoke on the development of e-Documents to support business transactions.

Kerjasama Pemanfaatan Jaringan Serat Optik TELKOM-PGNPada tanggal 13 April 2007, TELKOM menandatangani Perjanjian Kerjasama (PKS) Pemanfaatan Jaringan Serat Optik dengan Perusahaan Gas Negara (PGN) di Jakarta. Selama ini pemanfaatan jaringan serat optik yang terpasang pada jaringan pipa gas bumi yang terletak di sepanjang GresikCilegon, Sumatera Selatan, hingga perbatasan Singapura, hanya digunakan untuk komunikasi pemeliharaan jaringan pipa gas, sehingga kerjasama ini diharapkan akan memberikan nilai tambah

TELKOM-National Gas Company Collaborate in Fiber Optics Network Utilization On April 13, 2007, TELKOM and the National Gas Company signed a Collaborative Agreement on the Utilization of Fiber Optics in Jakarta. Previously the fiber optic network on the natural gas pipe network along GresikCilegon, South Sumatera, until the border of Singapore, was only used for the pipeline network maintenance communications. This collaboration will give value added and benefit to both parties. TELKOM will use the fiber optics to provide telecommunication

services to TELKOM’s product users, such as users of our fixed line, Speedy, 3G, and Flexi services.

TELKOMGroup Mengikuti Apconex 2007 TELKOM berpartisipasi dalam Asia Pacific Conference and Exhibition (Apconex 2007) on Banking Excellence pada tanggal 9-11 Juni 2007. TELKOM Group menampilkan produk-produk anak perusahaannya seperti Finnet, Telkomsel, Infomedia dan berkesempatan untuk mendemonstrasikan penggunaan ATM melalui teknologi GPRS.

TELKOMGroup Participates in the Apconex 2007 TELKOM participated in the National Banking Association Asia Pacific Conference and Exhibition (“Apconex 2007”) on Banking Excellence, from June 9 - 11, 2007. TELKOM Group displayed products of its subsidiaries, Finnet, Telkomsel, Infomedia and had the opportunity to demonstrate the use of ATM over GPRS.

Pameran ICT 2007 Pameran Information Communication Technology (ICT) 2007 berlangsung dari tanggal 3-5 Juni 2007. Dalam Pameran tersebut, TELKOM Group menampilkan produkproduknya seperti Speedy, Flexi, 3G, Flash, Satelit dan TV Kabel digital. Pameran ini menjadi ajang peningkatan pemahaman dalam pengelolaan bisnis terkait ICT, dan juga menjadi tempat bertemunya berbagai industri untuk saling bekerjasama.

ICT 2007 Exhibition The Information Communication Technology 2007 exhibition was held from June 3 - 5, 2007. In the exhibition, TELKOM Group displayed its products such as Speedy and Flexi, 3G, Flash, Satellite and Digital Cable TV. The exhibition is a place for participants to further enhance understanding on business development related to information communication technology, and it is a place to meet several industries to establish cooperation with others.

Peluncuran Layanan TV Prabayar & TV Kabel Digital Konferensi pers yang diselenggarakan di Jakarta pada tanggal 26 Juli 2007 menandai peluncuran TV Prabayar dan TV kabel Digital TELKOMVision. TELKOMVision secara resmi menggunakan Head End DTH dengan menggunakan satelit TELKOM-1 pada transponder C-Band yang mampu menjangkau seluruh Indonesia yang didukung teknologi terbaru. Selain itu TELKOMVision juga menerapkan sistem pemasaran prabayar pertama di Indonesia.

Launch of Prepaid TV & TV Kabel Digital A TELKOM press conference in Jakarta on July 26, 2007 marked the launching of prepaid TV, digital cable TV and TELKOMVision. TELKOMVision officially used Head End DTH by using TELKOM1 satellite on transponder C-Band which is able to reach all of Indonesia with the support of the latest technology. TELKOMVision applies the first prepaid marketing system in Indonesia.

TELKOMVision telah menambah enam kanal baru pada layanan DTH dan TV kabel seperti HBO Signature, Discovery Real Time, Celestial Movies, Disney channel, E!Entertainment serta Ten Sports. TELKOMVision menargetkan menguasai pasar TV berlangganan di Indonesia pada tahun 2009 dan diharapkan dapat mengakuisisi satu juta pelanggan di tahun 2010.

TELKOMVision has added six new channels on its DTH and TV Kabel services such as HBO Signature, Discovery Real Time, Celestial Movies, Disney Channel, E! Entertainment and Ten Sports. TELKOMVision aims to reach the subscription TV market in Indonesia in 2009 and acquire one million subscribers by 2010.

Peluncuran TELKOM Solution House TELKOM telah meluncurkan TELKOM Solution House (TSH) pada tanggal 18 Juli 2007. TSH merupakan sebuah pusat promosi, pengenalan solusi baru high end market, benchmark icon, visualisasi serta klinik solusi InfoComm dan bisnis layanan pelanggan korporasi. Pengelolaan TSH didukung oleh anak perusahaan TELKOM seperti Telkomsel, Infomedia, Indonusa, Sistelindo dan Finnet serta mitra Divisi Enterprise (DIVES), yakni Tanberg, Polycom, Sony, Alcatel-Lucent, Gamatechno, Juniper, 3Com dan Mikrotik. DIVES bertindak sebagai host, exhibitor dan fasilitator sedangkan anak perusahaan dan mitra diberi kesempatan sebagai exhibitor dan user sehingga mereka berhak menggunakan TSH sebagai benchmark bagi para pelanggan mereka.

TELKOM Solution House Soft Launch TELKOM launched TELKOM Solution House (“TSH”) on July 18, 2007, a promotional center, high end market new solution introduction, benchmark icon, visualization, and InfoComm clinic solution and corporate business customer. The development of TSH is supported by TELKOM’s subsidiaries including Telkomsel, Infomedia, Indonusa, Sistelindo, and Finnet as well as Enterprise Division partners of TELKOM (“DIVES”), including Tanberg, Polycom, Sony, Alcatel-Lucent, Gamatechno, Juniper, 3Com and Mikrotik. DIVES served as the host, exhibitor, and facilitator, while its subsidiaries and partners are provided with the opportunity to serve as the exhibitor and user so that they have the right to use TSH as a benchmark for its customers.


dan keuntungan bagi kedua belah pihak. TELKOM akan menggunakan jaringan serat optik tersebut untuk memberikan layanan telekomunikasi kepada pengguna produk TELKOM seperti telepon tidak bergerak kabel, Speedy, 3G, dan Flexi.

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Corporate Campaign Memperingati HUT RI ke-62 Untuk meningkatkan kesadaran terhadap citra, TELKOM mengadakan kampanye corporate image pada perayaan menyambut HUT Kemerdekaan RI ke-62 melalui iklan TV (TV Commercial –TVC), media-media utama nasional dengan tema “TELKOM Mendukung Pembangunan Indonesia Cerdas”. Kampanye ini merupakan kelanjutan dari program Internet Goes to School.

Corporate Campaign Celebrates the 62nd Indonesian Independence Day To enhance TELKOM’s image, TELKOM presented a corporate image campaign on Indonesia’s 62nd independence day. The campaign was on air through TV Commercials (TVCs) in national main media with the theme ‘TELKOM supports the development of bright Indonesia’. The campaign is a continuation of the ‘Internet Goes to School’ program.

Kerjasama Restorasi Backbone TELKOM dan Indosat Pada tanggal 29 Agustus 2007, TELKOM dan Indosat telah melakukan penandatanganan kerjasama untuk merestorasi infrastruktur sarana telekomunikasi serat optik secara timbal balik. Kerja sama ini bertujuan untuk mengatasi isu kinerja link transmisi akibat sering terputusnya kabel serat optik di Kalimantan, menjaga ketersediaan link yang handal dan membantu menjaga kehandalan produk layanan bagi pelanggan.

Mutual Restoration of TELKOM and Indosat Backbone On August 29, 2007, TELKOM and Indosat signed an agreement to restore their fiber optic telecommunications infrastructure. The cooperation was aimed to handle transmission link performance issues caused by the frequent cut-off of the fiber optic cables in Kalimantan to maintain reliable link availability and to maintain reliable product services delivered to customers.

TELKOM Akuisisi Trafik SLI Indosat dari XL Direktur Komersial PT Excelcomindo Pratama (XL) dan General Manager (GM) Inter Carrier Relation (ICR) TELKOM telah menandatangani Perjanjian Kerjasama (PKS) untuk penyelesaian trafik anomali dan adendum PKS untuk pemanfaatan infrastruktur/sarana pendukung TELKOM oleh XL. Dengan penandatangan PKS tersebut, dipastikan TELKOM akan mengakuisisi Trafik SLI Indosat originasi dari XL dengan signaling internasional senilai rata-rata Rp 2,5 miliar per bulan.

TELKOM to Acquire International Direct Line Indosat Traffic from XL The Commercial Director of PT Excelcomindo Pratama (“XL”) and the General Manager of Inter Carrier Relation signed a memorandum of understanding on the anomaly traffic solution and an Addendum PKS in respect of the use of telecommunications infrastructure/support TELKOM by XL. The signing is to ensure that TELKOM will acquire International Direct Line Indosat from XL with the international signaling worth an average Rp.2.5 billion per month.

Komitmen TELKOM kepada Departemen Pertahanan/TNI Pada tanggal 11 September 2007, TELKOM dan Departemen Pertahanan (Dephan)/TNI menandatangani nota kesepahaman dan Perjanjian Kerjasama (PKS) untuk Penggunaan Layanan VPN Dial dan VSAT IP. Pelanggan dengan kontribusi pendapatan sebesar Rp 150 miliar per tahun akan mendapatkan prioritas coverage, consultancy (konsultasi), customization dan cost atau ”4C”, disamping confidentiality. Penandatanganan ini merupakan bentuk sinergi Dephan/TNI dengan TELKOM untuk menjaga kedaulatan pertahanan dan keamanan Negara Kesatuan Republik Indonesia (NKRI).

TELKOM Commitment to Defense Department/RI Army On September 11, 2007, TELKOM and the Defense Department/RI Army signed a memorandum of understanding and agreement on VPN Dial and VSAT IP. This was on the premise that customers with an income contribution of Rp.150 billion per year were entitled to priority coverage, consultancy, customization and cost (the 4Cs) from TELKOM also the main ‘C’ - confidentiality. This demonstrates the synergy between the Defense Department and TELKOM to safeguard national security and the defense of Indonesia.

TELKOM – TM Malaysia Sepakati Kerjasama untuk Pemenuhan Bandwidth TELKOM telah menjalin kerjasama bilateral dalam penyediaan dan peningkatan bandwidth dengan TM Malaysia. Penandatangan kerjasama tersebut dilakukan pada tanggal 4 Oktober 2007. Dalam penandatanganan tersebut disepakati secara bersama harga untuk pengadaan IRU x STM-4 ke Hong Kong melalui APCN2 cable system dan VC Agreement untuk kerjasama penyaluran trafik bilateral antara TELKOM – TM Malaysia. Pada saat penandatangan, TELKOM diwakili oleh EGM Divisi Infratel sementara TM Malaysia diwakili oleh Vice President TM Global. Tujuan diadakan kerjasama yang saling menguntungkan tersebut adalah menjaga kontinuitas kerjasama bilateral penyaluran trafik bilateral antara TELKOM Indonesia dan TM Malaysia di masa yang akan datang.

TELKOM–TM Malaysia Agree on Bandwidth Supply TELKOM initiated bilateral cooperation with TM Malaysia to supply and bring about increased bandwidth. The agreement was signed on October 4, 2007. During this event, the procurement price for IRUxSTM-4 to Hong Kong via APCN2 cable system was agreed and a VC Agreement on the bilateral traffic management between TELKOM and TM Malaysia. TELKOM was represented by the EGM Infratel Division and Vice President of TM Global was signing for TM Malaysia. This mutually beneficial agreement was reached also to safeguard further bilateral traffic management cooperation between TELKOM Indonesia and TM Malaysia in the future.

Penandatanganan Proyek Palapa Ring Menteri Komunikasi dan Informasi menjadi saksi penandatanganan proyek Palapa Ring pada tanggal 10 Nopember 2007 yang melibatkan enam operator telekomunikasi yaitu Telkom, Bakrie Telecom, Excelcomindo Pratama, Infokom Elektrindo, Indosat, dan Powertek Utama Internusa. Proyek ini merupakan bagian dari upaya enam operator tersebut untuk mempercepat pembangunan prasarana telekomunikasi di wilayah Indonesia Bagian Timur (IBT). Jumlah total investasi pada proyek ini mencapai US$ 225 miliar atau Rp 2,07 triliun, TELKOM berkontribusi sejumlah 40% dari total nilai investasi tersebut, sedangkan beberapa anggota konsorsium lainnya menyumbang masing-masing mencapai 13,3% dan satu anggota 6,4%. Dengan penyertaan dana 40%, praktis TELKOM mendapatkan kuota kapasitas paling besar 40 Gbps.

Palapa Ring Project Signing The Indonesian Minister of Communication and Information witnessed the signing of the Palapa Ring Project on November 10, 2007. The Palapa Ring Project involves six telecommunications operators: TELKOM, Bakrie Telecom, Excelcomindo Pratama, Infokom Elektrindo, Indosat and Powertek Utama Internusa. This project is an effort by these participants to accelerate the development of telecommunication infrastructure in the East Indonesia Area. The total investment is approximately US$225.0 billion or Rp.2.07 trillion. TELKOM will provide 40% of the total investment, while the other members of the consortium will each contribute approximately 13.3% and one member will contribute 6.4%. Based on its contribution, TELKOM will receive a capacity quota of 40 Gbps.

The Palapa Ring will strengthen and facilitate TELKOM in expanding its InfoComm services in the vast East Indonesia Area. The Palapa Ring has the following technical specifications: network length of 11,202 km, sub marine cable of 9,345 km and land cable of 1,857 km. 100GB capacity, upgradeable to 160GB. The network strength is the two pair ring concept (4 cores) it utilizes. For IBT, Palapa Ring has 32 landing points through 30 regencies. In the next phase, a network extension will be built to cover all regencies/towns.

TELKOM dan SingTel Mobile Tandatangani Kontrak Kerjasama Pada tanggal 19 Nopember 2007, TELKOM dan SingTel Mobile menandatangani kesepakatan kerjasama kontrak IRU dan sewa Internet Gateway & IP Port. Tujuan dari kesepakatan tersebut adalah bekerjasama dalam pengadaan layanan IPLC & IP Transport untuk memenuhi peningkatan permintaan pelanggan TELKOM dalam bisnis hubungan internasional. Sebagai pemain lama, TELKOM memulai bisnis dari telepon tidak bergerak dan akan menjadikan pita lebar sebagai ujung tombak layanan. TELKOM juga telah berkomitmen untuk meningkatkan kapasitas bandwidth demi kepuasan pelanggan.

TELKOM and SingTel Mobile Sign Agreement On November 19, 2007, TELKOM and SingTel Mobile signed an agreement for IRU and Internet Gateway and IP Port Lease. The agreement furthered the collaboration in the provision of IPLC and IP transport services between these two to meet the increasing demand of TELKOM’s users for international communications. As an incumbent, TELKOM started the business from fixed line and will depend on broadband as the core of its services. TELKOM is committed to improve its bandwidth capacity for customer satisfaction.

TELKOM Dukung Acara IT for UNFCCC di Bali TELKOM menjadi perusahaan yang dipercaya untuk mendukung bidang TI dalam acara konferensi United Nations Framework Convention on Climate Change (UNFCCC) di Bali pada tanggal 3-14 Desember 2007. TELKOM adalah perusahaan telekomunikasi yang dipilih PBB setelah mengalahkan dua perusahaan telekomunikasi lainnya, yaitu Indosat dan XL. UNFCCC adalah salah satu badan milik PBB di bidang penanganan perubahan iklim dan masalah lingkungan lainnya, terutama menyangkut pergantian iklim yang menyebabkan pemanasan bumi yang menjadi masalah internasional. Dengan keikutsertaan TELKOM sebagai perusahaan yang mendukung acara konferensi tersebut, TELKOM telah menunjukkan kepeduliannya terhadap isu-isu pemanasan global.

TELKOM Supports IT for UNFCCC in Bali TELKOM was a key player entrusted to support the information technology needs during the United Nations Framework Convention on Climate Change (“UNFCCC”) in Bali from December 3 - 14, 2007. TELKOM was selected by the UN after outbidding Indosat and XL. UNFCCC is one of the UN bodies handling climate change and other environmental issues, specifically those pertaining to global warming issues. By participating in this event, TELKOM demonstrated its commitment to the improvement of global warming.

TELKOM Luncurkan Aplikasi e-Procurement Pada tanggal 12 Desember 2007, dilakukan peluncuran penerapan aplikasi e-procurement dalam proses bisnis pengadaan TELKOM. e-procurement merupakan proses otomatisasi end to end proses pengadaan yang dilakukan secara online dengan menggunakan jaringan internet, yang bertujuan untuk transparansi dan standarisasi proses pengadaan, meningkatkan efisiensi dan efektivitas, terutama dari sisi waktu proses, serta memudahkan dalam pengendalian proses pengadaan. Termasuk dalam proses e-procurement ini adalah e-auction. Implementasi e-procurement sendiri mulai dilakukan melalui dua tahap. Tahap I dimulai pada awal triwulan pertama. Sedangkan tahap II akan dimulai pada awal triwulan kedua untuk seluruh unit bisnis di lingkungan TELKOM.

TELKOM Launches eProcurement Application On December 12, 2007, TELKOM launched its procurement business process application called“eprocurement”. E-procurement is an automated end-toend procurement process, conducted online via the internet. It is geared toward transparent procurement processes, standardized procurements, increased effectiveness and efficiency, mainly in the duration of procurement processes and to easier controls. Included in the e-procurement process is the eauction. The implementation of e-procurement will comprise two phases. Phase I commenced in the first quarter. Phase II will commence in the early second quarter for all business units in TELKOM.

TELKOM Fasilitasi Sistem Kliring Nasional Bank Indonesia TELKOM memfasilitasi infrastruktur Bank Indonesia berupa jaringan VPN IP dan VPN dial yang didedikasikan bukan hanya untuk penyelenggaraan Sistem Kliring Nasional Bank Indonesia (SKNBI) namun juga aplikasi Laporan Bank Umum Harian serta Sistem Informasi Debitur. TELKOM juga menyediakan Disaster Recovery System (DRS) Bank Indonesia yang merupakan layanan back up data secara keseluruhan dengan sistem mirroring untuk menjamin keamanan data dari kemungkinan adanya bencana. Sistem mirroring ini memanfaatkan layanan Dense Wavelength Division Multiplexer (DWDM) TELKOM dengan kapasitas mencapai 8 GB.

TELKOM Facilitates National Clearing System of Bank Indonesia TELKOM facilitates BI infrastructure in the form of dedicated VPN IP and dial VPN which helps not only the Bank Indonesia National Clearing System, but also the General Bank Daily Reports application, and Debit Information System. TELKOM also provides Disaster Recovery System of BI, an overall back-up data services, using mirroring system to guarantee data security from possible disasters. Such mirroring system uses TELKOM’s DWDM services, with capacity reaching 8GB.

TELKOM Akuisisi 80% Saham Sigma TELKOM melalui anak perusahaannya PT Multimedia Nusantara (”Metra”) menandatangani Perjanjian Jual Beli Bersyarat (Conditional Purchase & Sale AgreementCSPA) untuk mengakuisisi 80% saham PT Sigma Cipta Caraka (Sigma) pada tanggal 18 Desember 2007. Perjanjian tersebut diharapkan dapat memperkuat posisi TELKOMGroup dalam pasar teknologi informasi dan enterprise di Indonesia. Dengan pengalaman lebih dari 20 tahun di industri Teknologi Informasi (TI), menjadikan Sigma sebagai perusahaan terkemuka Indonesia dalam bidang TI, yang juga berperan aktif di dalam sektor perbankan, menawarkan layanan khusus, seperti pengembangan dan modifikasi perangkat lunak, integrasi sistem dan jaringan, pengelolaan sumberdaya, dan akses internet.

TELKOM Acquires 80% of Sigma shares On December 18, 2007, TELKOM subsidiary PT Multimedia Nusantara (“Metra”) signed a conditional purchase and sale agreement to acquire 80% shares of PT Sigma Cipta Caraka (“Sigma”). The agreement is expected to strengthen the position of TELKOM Group in the Indonesian IT and enterprise market. With more than 20 years of experience in the IT industry, Sigma is a leading Indonesian IT company, which is significantly active in the banking sector, offering special services, such as software development and customization, integrated systems and network, resource management, and internet access.


Palapa Ring akan memperkuat dan memfasilitasi TELKOM dalam memperluas layanan InfoComm untuk mencakup wilayah yang lebih luas. Spesifikasi teknis Palapa-Ring tersebut memiliki panjang jaringan 11.202 km, kabel bawah laut (submarine cable) 9.345 km dan kabel darat (land cable) 1.857 km, kapasitas 100 GB dan bisa di-upgrade hingga 160 GB. Kekuatan jaringan ini adalah pada penggunaan konsep 2 pair (4 core). Palapa Ring untuk Kawasan Timur Indonesia (IBT) tersebut memiliki 32 landing point yang melalui 30 kabupaten. Pada tahap selanjutnya direncanakan dibangun extension network hingga ke seluruh kabupaten/kota.

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Penghargaan


Awards

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Indonesia’s Best for Shareholders’ Rights and Equitable Treatment pada polling Corporate Governance 2006 yang diselenggarakan oleh majalah finansial Asia – ASIAMONEY.

Indonesia’s Best for Shareholders’ Rights and Equitable Treatment on 2006 Corporate Governance poll held by ASIAMONEY, financial magazine in Asia.

Top Brand Award 2000-2007 untuk kategori internet provider melalui produk “TELKOMNet Instan” dan kategori simcard pascabayar melalui produk “Flexi Classy” dari Frontier Consulting Group.

Top Brand Award 2000-2007 for the internet provider category “TELKOMNet Instan” and the prepaid simcard “Flexi Classy” by Frontier Consulting Group.

Zero Accident Award (Penghargaan Kecelakaan Kerja Nihil) dari Menteri Tenaga Kerja dan Transmigrasi.

Zero Accident Award from the Minister of Employment and Transmigration.

The Best CDMA Provider untuk TEKOMFlexi, pada acara Cellular Award 2006 yang diselenggarakan atas kerjasama Departemen Komunikasi dan Informatika (Kominfo), Masyarakat Telekomunikasi Indonesia (Mastel), dan Majalah Selular. Suatu bentuk pengakuan atas keunggulan TELKOMFlexi dibandingkan layanan sejenis.

The Best CDMA Provider through TELKOMFlexi during the Cellular Award 2006, held in collaboration with the Department of Communications and Information, Indonesia Telecommunications Society, and Selular Magazine. A recognition of TELKOMFlexi’s excellence in its cellular services.

Call Center Award 2007 untuk Contact Center TELKOM 147 yang dikelola Infomedia Nusantara sebagai call center terbaik untuk kategori telekomunikasi dan kategori internet service provider dari Center for Customer Satisfaction & Loyalty (CCSL) dan Majalah Marketing.

Call Center Award 2007 to TELKOM’s 147 contact centers managed by Infomedia Nusantara as the best call centers for telecommunication category and internet service provider category issued by the Center for Customer Satisfaction & Loyalty (“CCSL”) and Marketing Magazine.

IMAC Award 2007 (Indonesia’s Most Admired Company) di bidang Telekomunikasi dan penghargaan the Most Sustainable Corporate Image 2007 dari majalah BusinessWeek dan Frontier Consulting Group.

IMAC Award 2007 (Indonesia’s Most Admired Company Award) for Telecommunications and the Most Sustainable Corporate Image 2007 award given by Business Week Magazine and Frontier Consulting Group.

Most Admired in Industry Category for Telecommunications berdasarkan Survey IMAC 2007 yang dimuat di majalah BusinessWeek edisi Indonesia.

Most Admired in Industry Category for Telecommunications based on the IMAC 2007 survey published in the Indonesian edition BusinessWeek.

2007 Marketing Award untuk kategori The Best Experiental Marketing and Customer Experience dan The Best Marketing Campaign dari majalah Marketing.

2007 Marketing Award for the category The Best Experiential Marketing and Customer Experience and The Best Marketing Campaign by Marketing Magazine.

Anugerah Business Review TELKOM menerima beberapa penghargaan Anugerah Business Review 2007: peringkat pertama untuk Pengembangan SDM Terbaik dan Kinerja Saham Terbaik, peringkat kedua untuk Keuangan (berdasarkan EVA), Korporasi, Program Kepedulian Sosial (CSR), dan Corporate Secretary Terbaik.

Business Review Honor TELKOM received several honors during the 2007 Business Review Awards including the first rank for Best HR Development and Best Stock/Share Performance, second rank for Finance (based on EVA), Corporation, CSR and Best Corporate Secretary.

Juara Umum Anugerah Media Humas Nasional 2007 pada “Anugerah Media Humas 2007” dan mendapatkan sembilan buah piala setelah memenangkan tiga juara dalam tiga kategori media (peringkat pertama untuk company profile cetak, peringkat pertama untuk kalender, dan peringkat pertama profil lembaga audio visual).

Overall Winner of 2007 National Media Public Relations Award of the “2007 National Media Public Relations Award” and received nine trophies after winning three awards in three media categories (first place winner for Printed Company Profile, Calendar and Audio Visual Organization).

ICSA 2007 TELKOMNet Instan dan Flexi Trendy menjadi pemenang pertama dan menerima “Indonesian Customer Satisfaction Award (ICSA) 2007” untuk kategori internet service provider dan simcard FWA prabayar dari Majalah SWA, Frontier, dan SWANetwork.

ICSA 2007 TELKOMNet Instan and Flexi Trendy won first place and received the “2007 Indonesian Customer Satisfaction Award” for the categories internet service provider and simcard FWA Prepaid issued by SWA Magazine, Frontier, and SWANetwork.

Apresiasi BNI kepada TELKOM untuk SMS Banking Sejak peluncuran BNI SMS Banking pada bulan Mei 2006 oleh BNI, terjadi kenaikan sebesar 92% pada periode Januari-Agustus 2007 (dari 133.268 pengguna menjadi 255.941 pengguna), total transaksi mencapai tujuh juta transaksi, dengan rata-rata transaksi mencapai Rp 600 miliar per bulan. TELKOM mendapat apresiasi dari BNI untuk turut serta dalam meningkatkan jumlah transaksi SMS melalui BNI SMS Banking.

BNI Honors TELKOM for SMS Banking Since the launch of BNI SMS Banking in May 2006, there has been an increase of 92% in the period from January to August 2007 (from 133,268 users to 255,941 users), with total transactions reaching 7 million and average transactions amounting to Rp.600 billion per month. TELKOM was among those honored by BNI for increasing SMS transactions through BNI SMS Banking.

Best Social Reporting ISRA 2007 (Indonesia Sustainability Reporting Awards) untuk kategori Best Social Reporting dari IAMI didukung oleh Kementrian Lingkungan Hidup dan BAPEPAM

Best Social Reporting ISRA 2007 (Indonesia Sustainability Reporting Awards) in the category “Best Social Reporting” by IAMI supported by The Ministry of Environment and BAPEPAM

Fabulous 50 TELKOM menjadi satu-satunya perusahaan Indonesia yang berhasil masuk ke dalam 50 perusahaan publik terbaik Asia Pasifik atau Fabulous 50-The Best of Asia Pacific’s Biggest Listed Companies versi majalah bisnis terkenal Forbes Asia.

Fabulous 50 TELKOM is the only Indonesian company on the list of the 50 best public companies in the Asia Pacific or Fabulous 50 – The Best of Asia Pacific’s Biggest Listed Companies according to Forbes Asia, a prominent business magazine.

Best IT Project TELKOM menerima penghargaan The Best Project Management dan The Best IT Knowledge Transfer dari SAP sebagai pengakuan atas keberhasilan TELKOM mengelola transformasi sistem yang dikemas dalam Infusion Project.

Best IT Project TELKOM received The Best Project Management and The Best IT Knowledge Transfer awards from SAP as an acclamation for TELKOM’s success in managing system transformation in the Infusion Project.

Value Creator Award 2007 peringkat pertama dalam 100 Perusahaan Pencetak Kekayaan Tertinggi di Pasar Modal (SWA 100) dari Majalah SWA bekerjasama dengan Stern Stewart & Co.

Investor Award 2007 dengan predikat BUMN terbaik non keuangan, sektor telekomunikasi.

Value Creator Award 2007 the first position, in the 100 Companies with Largest Contribution in the Capital Market (SWA 100) provided by SWA Magazine in cooperation with Stern Stewart & Co.

Investor Award 2007 as the best state enterprise in the non-financial field, telecommunications sector.


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Laporan Direktur Utama President Director’s Report

Manajemen meyakini bahwa prinsip triple bottom line: ekonomi, sosial dan lingkungan merupakan unsur utama dalam upaya menjalankan bisnis berkelanjutan.


Management believes that the triple bottom line principles: economic, social, and environmental constitute the very essence of the sustainable business.

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Para Pemangku Kepentingan yang Terhormat,

Valued Stakeholders,

Tahun ini, TELKOM telah memasuki tahun kedua penerbitan laporan keberlanjutan. Laporan ini merupakan laporan pertanggungjawaban manajemen terhadap kinerja keberlanjutan (sustainability) TELKOM, yang tercermin dari pelaksanaan program CSR di sepanjang tahun 2007.

This year constitutes the second year in which TELKOM issues its sustainability report. The report represents an accountability report by Management on the sustainability of TELKOM as a going concern, as reflected among other things by the CSR activities that we undertook in 2007.

Sebagai perusahaan terkemuka di bidang InfoComm, manajemen menyadari, kegiatan bisnis TELKOM mempunyai pengaruh yang signifikan terhadap masyarakat. Di lain pihak, sebagai perwujudan tanggung jawab sosial dan lingkungan merupakan isu yang saling terkait dalam memelihara dan meningkatkan kinerja TELKOM berkelanjutan (sustainable enterprise performance).

As a leading provider of InfoComm services, Management is aware that the business activities of TELKOM have significant impact on the general public. On the other hand, corporate engagements in the areas of social and environmental responsibilities are closely knit with the interests of sustainable development that enhances TELKOM’s performance as a sustainable enterprise.

Sebagai perusahaan yang menjalankan bisnis telekomunikasi, agar produk-produk yang dihasilkan dapat diterima dengan baik oleh masyarakat, manajemen mempunyai komitmen tinggi untuk menjalankan perusahaan berdasarkan prinsip “triple bottom line” yaitu ekonomi, sosial dan lingkungan, yang satu dengan lainnya berjalan secara seimbang dan saling berhubungan. Manajemen yakin, ketiga nilai dasar ini merupakan unsur utama dalam bisnis berkelanjutan.

As a company that is engaged in the business of telecommunications, in order that our products and services are well received by the community, Management is highly committed to managing the company on the principles of “triple bottom line” that encompasses economic, social and environmental value that interrelated and well-balanced. Management believes that these triple bottom line goals constitute the very essence of the sustainable business.

Kemampuan TELKOM menciptakan pertumbuhan laba (profit) secara berkelanjutan diperlukan untuk memelihara ketahanan ekonomi (economic viability) perusahaan dan masyarakat. Manajemen mempunyai komitmen untuk meningkatkan kinerja TELKOM jangka panjang melalui peningkatan sumber daya manusia (people), baik karyawan maupun masyarakat sebagai bagian dari tanggung jawab sosial (social responsibility) perusahaan.

The ability of TELKOM to generate profitability growth (profit) in a sustainable manner is mandatory in order to sustain the economic viability of the Company and that of communities. Management is committed to enhance the performance of TELKOM in the long term through the enhancement of our human capital (people), whether employees or communities as part of our corporate social responsibility.

Manajemen juga memiliki komitmen untuk ikut menjaga lingkungan (planet) dengan melaksanakan tanggung jawab lingkungan (environmental responsibility) yang sejalan dengan karakteristik bisnis TELKOM.

Management is also committed to partake in the conservation of nature (planet) by carrying out our environmental responsibility that is relevant to and proportionate with the nature and characteristics of our business.

Ketiga nilai dasar tersebut telah diterapkan dan menjadi penggerak langkah manajemen dalam menumbuhkembangkan bisnis berkelanjutan. Meskipun TELKOM tengah menghadapi aneka tantangan seperti persaingan usaha yang semakin tajam, perubahan regulasi, kemajuan teknologi informasi yang cepat dan pola ekspektasi masyarakat yang berubah, namun TELKOM telah berhasil melewati tantangan tersebut dengan pencapaian kinerja selama tahun 2007 yang positif.

The three triple bottom line principles have been adhered to and form the basis for Management in initiating and cultivating sustainable business growth. Despite the numerous challenges faced by TELKOM such as growing market competition, changing regulation, rapidly evolving information technology, and the increasingly discerning expectation of consumers, TELKOM has managed to face up to those challenges and achieved results that are positive in 2007.

Atas nama seluruh Direksi TELKOM, kami menyampaikan terimakasih yang sebesar-besarnya kepada seluruh manajemen TELKOM atas jerih payah dan dedikasinya, serta kepada seluruh pemegang saham dan segenap pemangku kepentingan yang mendukung kegiatan implementasi program CSR selama tahun 2007. Kami menyampaikan penghargaan kepada para pemangku kepentingan lainnya, juga seluruh mitra kerja yang telah mendukung keberhasilan implementasi CSR selama ini. Semoga pada tahun-tahun yang akan datang, TELKOM mampu menghadapi tantangan untuk menjadi pelopor implementasi CSR di Asia.

On behalf of my fellow Directors at TELKOM, we express our utmost gratitude to the executive managers of TELKOM for their tireless efforts and dedication, as well as to all those who have supported the implementation of our CSR programs and activities in 2007, especially to our shareholders, working partners and other stakeholders who have also been instrumental in the success of our CSR programs to date. We hope that in the coming years, TELKOM will overcome the challenge to become the leading proponent of CSR initiatives in Asia.

Akhirul kalam, perkenankan kami menyampaikan penghargaan kepada semua jajaran karyawan TELKOM atas usaha dan keberhasilannya dalam membangun Perseroan yang merupakan bagian dari pembangunan masyarakat Indonesia.

In closing, allow me to also extend our appreciation to the employees of TELKOM for their successful efforts in building the Company in conjunction with nation building.

Terima kasih

Thank you

Jakarta, Juni 2008

Jakarta, June 2008


Rinaldi Firmansyah Direktur Utama/CEO President Director/CEO

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Konsep Keberlanjutan TELKOM TELKOM’s Sustainability Concept


Sebagai perusahaan yang bergerak di bidang jasa telekomunikasi dan informasi, TELKOM berpendapat bahwa penyebaran informasi secara merata di berbagai lapisan masyarakat dapat mengurangi faktor kesenjangan, dan oleh karenanya, memberi peluang kebersinambungan yang lebih besar. Bagi Telkom hal fundamental untuk mendukung bisnis secara berkelanjutan adalah Good Corporate Governance (GCG), Good Corporate Citizenship (GCC), dan didukung oleh Sumber Daya Manusia yang kompeten.

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As a company that is engaged in the field of telecommunications and InfoComm, TELKOM believes that a more equitable distribution of information to a broad section of the public can and will reduce the inequity factor, and thereby, offer greater opportunity for sustainability. We believe that implementation of Good Corporate Governance (GCG), Good Corporate Citizenship (GCC), and competence Human Resources is fundamental to our sustainable business.

As one of the leading SOEs in Indonesia, TELKOM is accountable to a broad range of stakeholders whose interests are not confined to business results alone. Over the years, TELKOM has been aware of its key role as the leading provider of information and telecommunications services in Indonesia, as one of the locomotives of the nation’s economic growth through its exploits in the telecommunications sector, and as the catalyst of change in the emergence of the information society in Indonesia through the utilisation of advanced telecommunications facilities in the broadest sense.

Di lain pihak, dunia di awal abad ke-21 yang kita kenal dewasa ini, diwarnai oleh begitu banyak tantangan keberlanjutan yang antara lain timbul dari ketimpangan penguasaan modal antara si kaya dan miskin, ketidakseimbangan antara pasokan dan permintaan berbagai komoditas utama dunia termasuk energi dan pangan, serta destabilisasi keseimbangan alam akibat pengaruh perubahan iklim.

In the meantime, the world in the early parts of the 21st century as we know it, is plaqued with so many challenges on sustainability issues stemming from among other things the capital inequities between the rich and the poor, the inequilibrium supply and demand of key global commodities including energy and food supplies, not to mention environmental imbalances as a result of climate change.

Berbagai perkembangan tersebut dalam beberapa tahun terakhir telah mengedepankan wacana keberlanjutan atau ‘sustainaibility’ sebagai salah satu tolok ukur keberhasilan yang utama bagi suatu kegiatan usaha. Perusahaan tidak lagi semata-mata mencari laba bagi si pemegang saham, melainkan harus mampu memberikan manfaat bagi pemangku kepentingan lainnya termasuk karyawan, pelanggan, mitra usaha, masyarakat, bahkan bangsa dan negara tempat perusahaan itu beroperasi.

These developments over the past several years have given rise to the importance of continuity or ‘sustainability’ as one of the key parameters of success for a business enterprise. Companies no longer focus only on bottom-line profitability for the sake of their shareholders, but are expected to generate value and benefits for other stakeholders including employees, customers, business partners, communities and even the people and nation in which the company operates.

Namun demikian, masalah keberlanjutan begitu kompleks dan multidimensi. Apabila tuntutan keberlanjutan memang lahir dari berbagai kondisi yang kurang seimbang, maka kesenjangan informasi - atau yang juga dikenal dengan istilah digital divide - berpotensi untuk menambah ketidakseimbangan tersebut.

Nevertheless, the problems of sustainability are highly complex and multidimensional. If indeed the demands for sustainability arose from a variety of conditions that suffer from imbalances, then an imbalance in information equity - or what is also termed as the digital divide - has the potential of adding to these imbalances.

Menyadari hal ini, dan sebagai perusahaan yang bergerak di bidang jasa telekomunikasi dan informasi, TELKOM berpendapat bahwa penyebaran informasi secara merata di berbagai lapisan masyarakat dapat mengurangi faktor kesenjangan, dan oleh karenanya, memberi peluang kebersinambungan yang lebih besar.

In recognition of this, and as a company that is engaged in the field of telecommunications and InfoComm, TELKOM believes that a more equitable distribution of information to a broad section of the public can and will reduce the inequity factor, and thereby, offer greater opportunity for sustainability.

Untuk itu TELKOM memberi fokus yang lebih besar terhadap upaya-upaya peningkatan pendidikan masyarakat, pengenalan serta penyebaran akses informasi melalui internet, dan pembentukan masyarakat berbasiskan informasi sebagai langkah yang dapat menunjang pembangunan nasional serta peningkatan kualitas hidup masyarakat secara berkelanjutan.

To that end, TELKOM places greater emphasis on efforts to enhance the quality of public education, broaden access to information via the Internet, and the creation of an informationbased society as CSR initiatives that can support national development and improve the quality of community life in a sustainable manner.


TELKOM, sebagai salah satu BUMN terkemuka di Indonesia, mengemban tanggung jawab kepada segenap pemangku kepentingan Perseroan yang tidak mengacu kepada kepentingan bisnis semata. Sejak lama, TELKOM sadar akan peran kuncinya sebagai penyedia jasa informasi dan telekomunikasi terkemuka di Indonesia, sebagai salah satu motor penggerak roda perekonomian nasional melalui bisnis telekomunikasi yang digelutinya, serta sebagai katalisator bagi tumbuh kembangnya masyarakat informasi di Indonesia melalui pemanfaatan fasilitas telekomunikasi modern yang sebesar-besarnya.

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Tata Kelola Perusahaan


Good Corporate Governance

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TELKOM berkewajiban mematuhi peraturan yang dikeluarkan oleh Bapepam-LK dan SEC. TELKOM telah menerapkan kebijakan dan praktik tata kelola perusahaan yang baik (GCG) sesuai dengan standar pasar modal internasional. TELKOM menyadari pentingnya GCG sebagai perangkat untuk meningkatkan kinerja dan akuntabilitas kepada para pemangku kepentingan dan memberikan layanan yang lebih baik kepada para pelanggannya.

TELKOM is subject to regulations determined by the Bapepam and the SEC. As part of its corporate governance responsibilities, TELKOM has implemented corporate governance policies and practices based on international stock exchange standards. TELKOM recognizes the importance of good corporate governance (GCG) as a tool to increase its levels of performance and accountability to stakeholders and better serve its customers.

Sebagai perusahaan yang terdaftar di SEC berdasarkan undang-undang pasar modal dan tercatat di NYSE, TELKOM harus mematuhi beberapa ketentuan kewajiban yang berkelanjutan yang dikeluarkan oleh SEC berdasarkan undangundang pasar modal dan beberapa peraturan yang tercantum dalam Sarbanes Oxley Act (SOA), termasuk persyaratan bagi manajemen untuk menilai Internal Control Over Financial Reporting (ICOFR).

As a company registered with the SEC under the Exchange Act and listed on the NYSE, TELKOM must comply with certain continuing obligation imposed on it by the SEC under the Exchange Act and under the SOA and certain rules thereunder, including requirement for management to assess Internal Control Over Financial Reporting (ICOFR).

Struktur GCG

Structure of GCG

Penerapan GCG dilakukan melalui Rapat Umum Pemegang Saham (RUPS), Dewan Komisaris dan sejumlah komite di bawahnya, Direksi dan sejumlah komite di bawahnya.

Implementation of GCG is done through the General Meeting of Shareholders, The BoC, committees under the BoC, the BoD, and committees under the BoD.

Rapat Umum Pemegang Saham (RUPS)

General Meeting of Shareholders

Rapat Umum Pemengang Saham Tahunan (RUPST) dan Rapat Umum Pemengang Saham Luar Biasa (RUPSLB) merupakan lembaga tertinggi perusahaan dan merupakan forum utama tempat para pemegang saham dapat menggunakan hak dan wewenang mereka atas manajemen perusahaan.

The Annual General Meetings of Shareholders (AGMS) and Extraordinary General Meetings of Shareholders (EGMS) constitutes the highest governance body of the Company, and are the primary forums through which shareholders exercise their rights and authority over the management of the Company.

RUPST dan RUPSLB juga merupakan majelis yang memiliki kewenangan tertinggi tempat keputusan penting diambil dan menjadi kebijakan resmi perusahaan. Dalam RUPST dan RUPSLB, para pemegang saham memiliki kuasa untuk menunjuk dan memberhentikan Dewan Komisaris dan Direksi perusahaan, menetapkan jumlah remunerasi dan tunjangan Dewan Komisaris dan Direksi, menilai kinerja perusahaan dalam tahun buku yang ditelaah, menentukan penggunaan laba Perusahaan, penentuan dan pembayaran dividen, dan perubahan Anggaran Dasar. RUPST diselenggarakan satu kali dalam satu tahun, sementara RUPSLB dapat diselenggarakan sesuai dengan kebutuhan.

They are also the highest authoritative bodies in which important resolutions are decided upon and passed into official policies of the Company. At the AGMS and EGMS, shareholders have the power to elect and terminate the Commissioners and Directors of the Company, set the amount of remuneration and benefits of Commissioners and Directors, judge the performance of the Company during the fiscal year under review, decide on the use of the Company’s profit, set and distribute dividends, and amend the Articles of Association. The AGMS is held once a year, while EGMS can be convened at any time of the year as needed.

Dewan Pengurus

Board of the Company

Sesuai hukum Indonesia, Perusahaan memiliki struktur dewan dua tingkat, yang terdiri dari Dewan Komisaris dan Direksi. Fungsi manajemen eksekutif dilakukan oleh Direksi.

In accordance with Indonesian law, the Company has a twotier board structure, consisting of a Board of Commissioners (BoC) and a Board of Directors (BoD). The executive management functions are carried out by the BoD.

Board of Commissioners

Kewajiban utama dari Dewan Komisaris adalah mengawasi kebijakan Direksi dalam penerapan rencana bisnis dan operasi dan pengelolaan Perusahaan dan memberikan saran kepada Direksi. Dalam melaksanakan kegiatan pengawasannya, Dewan Komisaris bertanggung jawab kepada para pemegang saham Perusahaan.

The principal statutory duties of the BoC are to supervise the policies of the BoD in the implementation of TELKOM’s business plan and the operation and management of the Company and to give advice to the BoD. In carrying out its supervisory activities, the BoC is accountable to the stockholders of the Company.

Dewan Komisaris TELKOM kini terdiri dari satu orang komisaris utama dan empat orang komisaris, dua orang di antaranya merupakan komisaris independen.

The current BoC of TELKOM consists of one President Commissioner and four Commissioners, two of whom are independent.

Komite-komite di bawah Dewan Komisaris

Board of Commissioners’ Committees

Komite Audit Komite Audit terdiri dari enam anggota: (i) Arif Arryman, Komisaris Independen dan Ketua; (ii) P. Sartono, Komisaris Independen; (iii) Mohammad Ghazali Latief; (iv) Salam; (v) Sahat Pardede; dan (vi) Jarot Kristiono. Seluruh anggota Komite Audit (kecuali Arif Arryman dan Sartono) adalah anggota ekstern independen, dan Sahat Pardede adalah ahli di bidang akuntansi dan keuangan.

Audit Committee The Audit Committee of the BoC is composed of six members: (i) Mr. Arif Arryman, an Independent Commissioner and the Chairman; (ii) Mr. P. Sartono, an Independent Commissioner; (iii) Mr. Mohammad Ghazali Latief; (iv) Mr. Salam; (v) Mr. Sahat Pardede; and (vi) Mr. Jarot Kristiono. All of the members of the Audit Committee (except for Mr. Arif Arryman and Mr. P. Sartono) are independent external members and Mr. Sahat Pardede is an accounting and financial expert.

Piagam Komite Audit (piagam) yang telah diterapkan oleh Dewan Komisaris mengatur komite. Piagam tersebut secara garis-besar menguraikan maksud, fungsi dan tanggung jawab komite dan menspesifikasikan bahwa komite bertanggung jawab untuk: • Mengawasi proses pelaporan keuangan Perusahaan atas nama Dewan Komisaris. Sebagai bagian dari tanggung jawabnya, komite akan memberikan rekomendasi kepada Dewan Komisaris, berdasarkan persetujuan para pemegang saham TELKOM; • Mengadakan diskusi dengan auditor internal dan eksternal TELKOM mengenai lingkup keseluruhan dan rencana khusus untuk masing-masing audit. Komite juga akan mendiskusikan laporan keuangan konsolidasian TELKOM dan kecukupan pengendalian internal TELKOM; • Mengadakan rapat rutin dengan auditor internal dan eksternal TELKOM, tanpa kehadiran manajemen, untuk mendiskusikan hasil pemeriksaan, evaluasi atas pengendalian internal TELKOM dan kualitas keseluruhan pelaporan keuangan TELKOM; dan

An Audit Committee Charter (the “Charter”) that has been adopted by the BoC governs the committee. The Charter outlines the committee’s purpose, function and responsibilities and specifies that the committee is responsible for: • Overseeing the Company’s financial reporting process on behalf of the BoC. As part of its responsibilities, the committee will recommend to the BoC, subject to shareholder approval, the selection of TELKOM’s external auditor; • Discussing with TELKOM’s internal and external auditors the overall scope and specific plans for their respective audits. The committee will also discuss TELKOM’s consolidated financial statements and the adequacy of TELKOM’s internal controls; • Meeting regularly with TELKOM’s internal and external auditors, without management present, to discuss the results of their examinations, their evaluation of TELKOM’s internal controls and the overall quality of TELKOM’s financial reporting; and


Dewan Komisaris

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• Melaksanakan tugas tambahan yang ditetapkan oleh Dewan Komisaris, terutama untuk hal-hal yang terkait dengan keuangan dan akuntansi.

• Carrying out additional tasks that are assigned by the BoC, especially on financial and accounting related matters.

Komite Pengkajian Perencanaan dan Risiko (KPPR) Tujuan awal dari komite ini adalah mengkaji rencana jangka panjang perusahaan serta rencana anggaran bisnis tahunan, dimana selanjutnya rekomendasi akan disampaikan kepada Direksi. Komite juga bertanggung jawab mengawasi dan memantau pelaksanaan rencana bisnis perusahaan. Pada tanggal 19 Mei 2006, Dewan Komisaris mendefinisikan kembali dan memperluas tujuan komite ini agar mencakup penilaian risiko strategis dan mengganti nama komite. KPPR terdiri dari sembilan anggota: (i) Anggito Abimanyu (Ketua); (ii) Mahmuddin Yasin (wakil Ketua); (iii) Ario Guntoro (Sekretaris) ; (iv) P. Sartono; (v) Arif Arryman (Komisaris Independen); (vi) Yuki Indrayadi; (vii) Adam Wirahadi; (viii) Widuri M. Kusumawati; dan (ix) Rama Kumala Sari. Seluruh anggota Komite Pengkajian Perencanaan dan Risiko (kecuali untuk Abimanyu, Yasin, Arif Arryman, dan P. Sartono) merupakan anggota eksternal independen.

Planning and Risk Assessment Committee The original objective of this committee was to review the company’s long-term plans, as well as annual business budget plans, following which recommendations would be made by this committee to the BoD. The committee is also responsible for supervising and monitoring the implementation of the business plans of the company. On May 19, 2006, the BoC redefined and expanded the objectives of this committee to include strategic risk assessment and changed the committee’s name accordingly. The Committee consists of nine members: (i) Mr. Anggito Abimanyu (the Chairman); (ii) Mr. Mahmuddin Yasin (the Vice Chairman); (iii) Mr. Ario Guntoro (Secretary); (iv) Mr. P. Sartono; (v) Mr. Arif Arryman (an Independent Commissioner); (vi) Mr. Yuki Indrayadi; (vii) Mr. Adam Wirahadi; (viii) Mrs. Widuri M. Kusumawati; and (ix) Mrs. Rama Kumala Sari. All of the members of Committee (except for Mr. Abimanyu, Mr. Yasin, Mr. Arryman and Mr. Sartono) are independent external members.

Komite Nominasi dan Remunerasi Saat ini Komite Nominasi dan Remunerasi terdiri dari: (i) Tanri Abeng, Komisaris Utama dan Ketua; (ii) P. Sartono, Komisaris Independen dan Sekretaris; dan (iii) Mahmuddin Yasin, Komisaris. Komite ini ditugaskan: (a) merumuskan kriteria pemilihan dan prosedur pencalonan untuk posisi strategis di Perusahaan berdasarkan prinsip Good Corporate Governance; (b) membantu Dewan Komisaris dan berkonsultasi dengan Direksi dalam pemilihan calon untuk posisi strategis di Perusahaan; dan (c) merumuskan sistem remunerasi untuk direksi berdasarkan kewajaran dan kinerja.

Nomination and Remuneration Committee Currently, the Nomination and Remuneration Committee is composed of: (i) Mr. Tanri Abeng, the President Commissioner and the Chairman; (ii) Mr. P. Sartono, an Independent Commissioner and the Secretary; and (iii) Mr. Mahmuddin Yasin, a Commissioner. The committee was tasked with: (a) formulating selection criteria and nomination procedures for strategic positions in the Company based on good corporate governance principles; (b) assisting the BoC and consulting with the BoD in candidate selection for strategic positions in the Company; and (c) formulating a remuneration system for the BoD based on fairness and performance.

Direksi

Board of Directors

Sampai dengan tahun 2007, Direksi terdiri dari delapan Direktur, termasuk Direktur Utama, Direktur Keuangan, Direktur Human Capital & General Affairs, Direktur Konsumen, Direktur Network & Solution, Direktur Enterprise & Wholesale, Direktur Information Technology & Supply, dan Direktur Compliance & Risk Management.

As of 2007, the BoD consists of eight Directors, including the President Director (CEO), Finance Director (CFO), Human Capital & General Affairs Director, Consumer Director, Network & Solution Director, Enterprise & Wholesale Director, Information Technology & Supply Officer (“CIO”) and Compliance & Risk Management Director.

Fungsi utama Direksi adalah memimpin dan mengelola TELKOM dan mengendalikan serta mengelola aset TELKOM. Direksi bertanggung jawab atas manajemen sehari-hari TELKOM di bawah pengawasan Dewan Komisaris. Anggaran menetapkan bahwa direksi sekurang-kurangnya terdiri dari tiga direktur, salah satunya adalah Direktur Utama dan yang lainnya adalah Wakil Direktur Utama (berdasarkan pengangkatan).

The principal functions of the BoD are to lead and manage TELKOM and to control and manage TELKOM’s assets. The BoD is responsible for the day-to-day management of TELKOM under the supervision of the BoC. The Articles provide that the BoD shall consist of at least three directors, one of whom shall be President Director and another, the Deputy President Director (upon appointment).

Komite-komite di bawah Direksi

Board of Directors’ Committees

Komite-komite dibentuk oleh Direksi dan diperlukan untuk memutuskan atau menyetujui kebijakan mengenai inisiatif. Direksi telah membentuk 11 komite: Komite Etika dan Disiplin; Pembiayaan Barang Modal dan Investasi Jangka Panjang; Peraturan; Risiko; Perencanaan Jaringan Produksi; Marketing, cost & pricing; Produk dan Jasa; Disclosure; Tresuri & Keuangan; dan Komite Corporate Social Responsibility.

Committees are formed by Directors and are required to determine or approve policies comprising initiatives. The Directors have formed 11 committees: Committee Ethics and Discipline, Capital Financing and Long-term Investment, Regulation, Risk, Network Production Planning, Marketing, Cost & Pricing, Products & Services, Disclosure, Treasury & Finance, Subsidiaries Management , and Committee of Corporate Social Responsibility.

Unit Investor Relations & Corporate Secretary

Investor Relation & Corporate Secretary Unit

Bertanggung jawab atas kesiapan penyajian informasi perusahaan, interrelasi antara perusahaan dengan shareholders dan komunitas pasar modal, memenuhi kebutuhan shareholders sesuai dengan aturan tata hubungan yang ditentukan, terpeliharanya mekanisme umpan balik yang sistematis kepada manajemen agar mampu merespon dinamika shareholders dan pasar modal secara tepat dan efektif.

The Investor Relations and Corporate Secretary Unit (IRCS) is responsible to develop relationships between the Company and its Shareholders and the investment community, to provide the needs for of the shareholders according to the rules applied, the maintained feedback mechanism system to the management is to respond the dynamics of the shareholders and the capital market correctly and effectively.

Kompensasi

Compensation

Setiap Komisaris TELKOM mendapatkan honorarium bulanan dan tunjangan tertentu dan mendapatkan bonus tahunan bila TELKOM melampaui target keuangan dan operasi tertentu, yang besarnya ditentukan oleh para pemegang saham dalam rapat umum pemegang saham. Setiap Komisaris juga memperoleh bonus yang diberikan pada saat Komisaris mengakhiri masa jabatannya sesuai dengan ketentuan Menteri Keuangan yang diterapkan pada seluruh badan usaha milik negara.

Each Commissioner is granted a monthly honorarium and certain other allowances and is paid an annual bonus if TELKOM surpasses certain financial and operating targets, the amounts of which are determined by the stockholders at the general meeting of stockholders. Each Commissioner also receives a lump-sum bonus paid at the end of the Commissioner’s term pursuant to an Minister of Finance letter which applies to all state-owned companies.

Setiap Direktur TELKOM memperoleh gaji bulanan dan tunjangan-tunjangan tertentu (termasuk tunjangan pensiun jika telah memenuhi syarat). Setiap Direktur juga mendapatkan bonus tahunan (tantiem) bila TELKOM melampaui target keuangan dan operasi tertentu, yang besarnya ditentukan oleh para pemegang saham dalam rapat umum pemegang saham. Bonus dan insentif dianggarkan setiap tahun berdasarkan rekomendasi Direksi dengan persetujuan Dewan Komisaris sebelum disampaikan kepada pemegang saham.

Each Director is granted a monthly salary and certain other allowances (including a pension if such Director is otherwise eligible). Each Director also receives an annual bonus (tantiem) if TELKOM surpasses certain financial and operating targets, the amounts of which are determined by the stockholders at the general meeting of the stockholders. Bonuses and incentives are budgeted annually and are based on the recommendation of the BoD which recommendation must be approved by the BoC before submission to the stockholders.

Kebijakan Pengendalian dan Prosedur Pengungkapan

Disclosure Control and Procedure Policy

Kebijakan Pengendalian dan Prosedur Pengungkapan yang disahkan pada tanggal 28 Juni 2007 , merupakan pengendalian dan prosedur yang dirancang dan dijalankan untuk memberikan keyakinan bahwa semua informasi keuangan dan non keuangan telah diungkapkan dalam laporan perusahaan yang diserahkan ke lembaga pasar modal dan kepada pemegang saham mayoritas, pihak-pihak yang berkepentingan, dan masyarakat telah dikumpulkan, ditelaah, dicatat, diproses, diikhtisarkan dan disampaikan secara tepat waktu, akurat, diakumulasi dan dikomunikasikan kepada manajemen Perusahaan dan dapat dihandalkan sesuai dengan tenggang waktu yang telah ditetapkan dalam peraturan pasar modal.

The Policy on Disclosure Control and Procedure dated June 28, 2007 is a control and procedure designed and carried out to provide confidence that all financial and non-financial information disclosed in the company financial statement submitted to the stock exchange board, and to the majority shareholders, other shareholders, interested parties, and the general public, has been compiled, reviewed, recorded, processed, highlighted and submitted promptly and accurately, are accumulated and communicated to the company management and reliable with grace period determined in the stocks exchange regulation.

The Directors’ policies consists of, among others, Disclosure Control System, Arrangement Mechanism and Review Disclosure, Disclosure Committee, Evaluation on Control and Procedure Disclosure, Duties, Rights and Obligations related to Control and Procedure Disclosure.

Etika Bisnis TELKOM

TELKOM’s Business Ethics

Etika Bisnis TELKOM terdiri dari seperangkat Kebijakan Etika Kerja dan Etika Bisnis yang dirancang untuk mendukung pertumbuhan dan transformasi Perusahaan di masa depan. Etika Kerja TELKOM dikenal dengan TELKOM Way (TTW) 135, menekankan sejumlah unsur yang merupakan bagian dalam perilaku setiap karyawan dan terdiri dari satu asumsi dasar, tiga nilai utama dan lima langkah perilaku. Satu asumsi dasar disebut “Committed to you” (Committed 2 U); Tiga nilai

TELKOM’s Business Ethics comprise of a set of Working Ethics and Business Ethics which are designed to sustain the Company’s growth and transformation in the future. The Company’s Working Ethics, known as The TELKOM Way (TTW) 135, emphasizes several elements being part of every employee, consists of one basic assumption, three prime values, and five step behaviors. The single basic assumption is called ”Committed to you” (Committed 2 U). The three prime


Kebijakan Direksi tersebut mengatur, antara lain, sistem pengendalian pengungkapan, mekanisme penyusunan dan review disclosure, disclosure committee, evaluasi atas pengendalian dan prosedur pengungkapan, tugas, wewenang dan tanggung jawab terkait dengan pengendalian dan prosedur pengungkapan.

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utama mencakup: nilai konsumen, pelayanan yang unggul, dan sumber daya manusia yang kompeten; Lima langkah perilaku: untuk memenangkan persaingan, menggapai tujuan, menyederhanakan, melibatkan tiap orang, kualitas dalam setiap pekerjaan dan penghargaan terhadap pemenang. TTW 135 diharapkan akan menciptakan pengendalian kebudayaaan yang efektif terhadap cara merasa, cara memandang, cara berpikir dan cara berperilaku, oleh seluruh karyawan TELKOM.

values cover: customer value, excellent service and competent people. Five step behaviors: to win the competition, by stretching our goals, simplifying, involving everyone, achieving quality in our work, and rewarding winners. The TTW 135 is expected to create effective cultural control on how to sense, how to see, how to think and how to behave, by all TELKOM employees.

Etika Bisnis TELKOM terdiri dari beberapa ketentuan yang menetapkan setiap karyawan untuk menjaga sikap profesional, jujur, adil, dan konsisten dengan praktik bisnis dengan seluruh stakeholder (pelanggan, mitra kerja, pemegang saham, kompetitor, dan masyarakat). Etika Bisnis TELKOM juga menekankan komitmen untuk mematuhi peraturan dan perundang-undangan yang berlaku. Sebagai badan usaha milik negara dan flagship bisnis informasi dan komunikasi di Indonesia, TELKOM harus memelihara hubungan yang transparan dan konstruktif dengan Pemerintah sebagai pengatur dan pemegang saham mayoritas Perusahaan. Hal ini penting untuk mencegah terjadinya benturan kepentingan dan melindungi kepentingan pemegang saham minoritas.

The Company’s Business Ethics imposed certain rules that each employee must abide in maintaining a professional, honest, fair and consistent business practice with all of its stakeholders (customers, partners, shareholders, competitors, and public). It also emphasizes TELKOM’s commitment to comply with the applicable rules and regulations. As a state-owned enterprise and flagship of the information and communication business in Indonesia, TELKOM must maintain a transparent and constructive relationship with the Government as the regulator and majority shareholder of the Company. This is important to prevent conflicts of interest and protect the interest of the minority shareholders.

Perusahaan juga menerapkan beberapa kebijakan untuk mengurangi risiko dari kesepakatan yang tidak wajar dan fraud dengan mengeluarkan Kebijakan Larangan Gratifikasi, Kebijakan Pelaporan Whistleblower, dan Kebijakan Anti-Fraud.

In addition to the Business Ethics above, the Company also adopts certain policies to mitigate the risk of unfair dealing and fraud, by issuing Policy on Prohibition of Gratification, Whistleblower, and Anti-Fraud Protection.

Kebijakan Larangan Gratifikasi

Policy on Prohibition of Gratification

Perusahaan telah menerapkan kebijakan larangan gratifikasi yang berlaku bagi seluruh karyawan dan direksi antara lain tidak memberi atau menerima uang, barang, fasilitas atau pemberian dalam bentuk apapun termasuk parsel kepada atau dari pejabat, rekan kerja, mitra bisnis atau pihak-pihak lain atau dari siapapun yang terkait dengan kedudukan atau tugasnya sebagai petugas senior atau karyawan Perusahaan.

The Company has adopted a policy on the prohibition of gratification to all employees and directors, i.e., not to provide nor accept money, goods, facilities or gifts in any form, including parcels given to or provided by executives, working partners, business partners or other parties or from anyone related to the position or duties as a senior officer and or as staff employee.

Kebijakan dan Prosedur Pelaporan Pengaduan (Whistleblower)

Policy and Procedures on Reporting (Whistleblower)


Dalam upaya mengimplementasikan kebijakan GCG dan penerapan nilai-nilai perusahaan serta memenuhi ketentuan SOA Section 404, Perusahaan telah menerapkan kebijakan dan prosedur pelaporan yang mencakup cara menampung dan menangani pengaduan dalam rangka membangun perusahaan yang lebih transparan dan profesional.

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In an effort to implement GCG policies, apply company values and comply with the SOA Section 404 requirements, the Company has adopted policies and procedures on reporting, which include accepting and handling reports to develop a more transparent and professional company.

Kebijakan Anti Fraud

Anti-Fraud Policy

Direksi memiliki komitmen untuk mencegah dan memberantas fraud di lingkungan TELKOM, melalui pengelolaan secara terpadu manajemen dan pengendalian internal yang efektif. Komitmen tersebut diwujudkan dalam Kebijakan Anti Fraud di TELKOM.

Directors have a commitment to prevent and eliminate fraud within the TELKOM environment, through integrated management, management system and effective internal control. The commitment is shown in TELKOM’s Anti-Fraud Policy.

Kepatuhan & Manajemen Risiko

Compliance & Risk Management

Dalam menghadapi tantangan perkembangan bisnis dan layanan InfoComm yang cepat, dan memiliki peraturan yang belum sepenuhnya mendukung pesatnya perkembangan teknologi, maka sejak tanggal 4 April 2007, Direktorat Compliance & Risk Management (CRM) menetapkan visi 20062010 ”Menjadikan Pengelolaan Risiko sebagai Budaya yang Melekat” dalam pelaksanaan proses bisnis dan operasional di TELKOM dan misi ”Menjadi Sahabat bagi Seluruh Unit Bisnis dan

To cope with the challenges on business development and quick InfoComm services, having regulations that does not fully support the quick development of technology, thus, since April 4, 2007, the Directorate of Compliance & Risk Management (CRM) has determined its vision in 2006-2010 “To Establish Risk Management as a Binding Culture”, “To Business Process and Operations of TELKOM”, and its mission “To Become the Best Friend of All Business Unit and Operations in TELKOM”.

Operasi di TELKOM”. Pengelolaan risiko telah diterapkan secara signifikan dengan baik sebagai suatu proses aktivitas operasional, yang diterapkan oleh karyawan sebelum mempertimbangkan kegiatan bisnis. Pada hakekatnya merupakan pertimbangan berdasarkan keseimbangan antara tujuan pencapaian target bisnis dengan penilaian karyawan terhadap risiko yang akan muncul atau dengan prinsip Check & Balance.

Risk management has been implemented significantly well, as an operational activity process. Used as employee considerations before applying a business activity. Basically, it is a consideration based on the balance between the objective of achieved business target, with employee valuation on the possible risks, or with the Check and Balance principles.

Tahapan penerapan visi dan implementasi dari tahun 20062009, adalah sebagai berikut: • Tahun 2006: memetakan kebijakan, proses bisnis dan operasional; • Tahun 2007: memastikan ketersedian kebijakan pada seluruh proses; • Tahun 2008: menyusun manajemen risiko sebagai kebutuhan dalam setiap proses; dan • Tahun 2009: memastikan penerapan manajemen risiko secara disiplin.

Visions and implementation stages from 2006-2009 are: • In 2006: to map-out of policies, business processes and operations; • In 2007: to ensure availability of policies on all processes; • In 2008: to establish risk management as a necessity in every process; and • In 2009: to ensure implementation of risk management in a disciplined manner.

Beberapa kegiatan yang telah dilakukan pada tahun 2007 antara lain: • Sosialisasi implementasi Integrated Audit tahun 2007 pada tanggal 24 Agustus 2007 kepada seluruh senior leader. Dalam pelaksanaan Integrated Audit tahun 2007, digunakan standar PCAOB AS5. Dampaknya, audit akan lebih fokus kepada bidang risiko utama dan pengendalian utama (key risk & key control) yang signifikan; • Sosialisasi implementasi ISMS pada tanggal 28 Agustus 2007. Information Security Management System (ISMS) antara lain sistem manajemen untuk mengelola kerahasiaan, integritas, dan ketersediaan aset informasi, termasuk di dalamnya memelihara keaslian, akuntabilitas, keabsahan dan kehandalan sistem informasi. ISMS merupakan komitmen manajemen dalam rangka menuntaskan atau menyelesaikan permasalahan Internal Control Over Financial Report (ICOFR), sebagai kelemahan-kelemahan material salah satunya berasal dari Access Control. TELKOM sebagai emiten di NYSE wajib melaksanakan IT Governance; dan • Menyederhanakan kebijakan dengan melakukan pemetaan terhadap seluruh kebijakan yang ada, melakukan pisah batas kebijakan-kebijakan yang sudah tidak berlaku serta menghilangkan kebijakan yang tumpang tindih, serta menyusunnya kembali menjadi suatu Prosedur Operasi Standar (SOP).

Activities completed in 2007 include: • Socialization of the implementation of Integrated Audit 2007, dated August 24, 2007, to all senior leaders. To conduct the Integrated Audit 2007, PCAOB AS5 standard was used. As an impact, audits are more focused on significant key risk and key control areas; • Socialization on the implementation of ISMS dated August 28, 2007. Information Security Management System (ISMS) i.e. management system for confidentiality, integrity, and availability information asset, including keeping the originality, accountability, validity and reliability of information system. ISMS is a management commitment in order to complete Internal Control Over Financial Reporting (“ICOFR”) problems, as Material Weakness citation is one of them, coming from Access Control. TELKOM as a registrant of the NYSE is obliged to conduct IT Governance; • Simplify policies by mapping-out all available policies and conduct cut-off on expired policies, and eliminate overlapping, and reordering into Standard Operating Procedures (“SOP”).


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Pengelolaan Sumber Daya Manusia Human Resouces Management

Profil SDM

Human Resources Profile

Jumlah Karyawan

Number of Employees

Pertumbuhan pegawai TELKOM mengalami penurunan dari tahun ke tahun dengan rata-rata 6%.

2007

25.361

2006

27.658

2005

The numbers of employees decreased by an average annual rate of 6%.

28.179

2004

29.375

2003

30.820

Berdasarkan Usia

By Age >55, 29

51-55, 3.556

18-25, 290

26-30, 461

31-35, 1.575

36-40, 2.786

46-50, 7.153

41-45, 9.511


Berdasarkan Jender

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By Gender

Wanita / Women, 15,63%

Pria / Men, 84,37%

Manajemen Senior

Senior Management

Wanita / Women, 5,56%

Pria / Men, 94,44%

Status Karyawan

Contract Type

Tenaga Lepas / Outsourcing, 41,70%

Karyawan Tetap / Permanent Employee, 58,30%

Produktivitas SDM

HR Productivity

Pertumbuhan Produktivitas SDM pada Tahun 20062007 (bersih):

HR productivity growth in 2007 vs 2006 (net) is as follows:

Elemen

Unit

2006

2007

Rata-rata Pertumbuhan Average Growth (%)

Unit

Element

Pendapatan Usaha

Rp juta

26.353.000

27.997.000

6,2

Rp million

EBITDA

Rp juta

9.804.000

10.480.000

6,9

Rp million

EBITDA

Laba Usaha

Rp juta

4.787.000

6.172.000

28,9

Rp million

Operating Income

Beban Operasi

Rp juta

21.566.000

21.825.000

1,2

Rp million

Operating Expense

Beban Karyawan

Rp juta

7.218.000

6.855.000

-5,0

Rp million

Personnel Expense

Jumlah Karyawan

Orang

27.658

25.361

-8,3

People

Unit

2006

2007

Rata-rata Pertumbuhan Average Growth (%)

Unit

Total Employee

Element

Pendapatan Usaha / Jumlah Karyawan

Rp juta

952,82

1.103,81

15,8

Rp million

EBITDA / Jumlah Karyawan

Rp juta

354,47

413,18

16,6

Rp million

EBITDA / Employee

Laba Usaha / Jumlah Karyawan

Rp juta

173,08

243,34

40,6

Rp million

Operating Income / Employee

Return on Human Investment Ratio *)

persentase

166,32

190,04

14,3

percentage

Return on Human Investment Ratio*)

Pendapatan Usaha / Beban Karyawan

persentase

66,32

90,04

35,8

percentage

Operating Income / Personnel Expense

Beban Karyawan / Pendapatan Usaha

persentase

27,39

24,48

-10,6

percentage

Personnel Expense / Operating Revenues

Beban Karyawan / Beban Operasi

persentase

33,47

31,41

-6,2

percentage

Personnel Expense / Operating Expense

Rp juta

260,97

270,26

3,6

Rp million

Personnel Expense / Employee

Beban Karyawan / Jumlah Karyawan

*)ROHI = (Pendapatan Usaha – (Beban Operasi – Beban SDM)) / Beban SDM

Operating Revenue / Employee

*) ROHI = (Operating Revenue – (Operating Expenses – Personnel Expenses)) / Personnel Expenses


Elemen

Operating Revenue

29


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Pengembangan SDM

HR Development

Konsep pengembangan SDM TELKOM mengacu pada Corporate Strategic Scenario (CSS), Master Plan Human Capital (MPHC), Training Need Analysis (TNA), transformasi organisasi serta pertumbuhan kondisi keuangan perusahaan.

TELKOM’s HR development is based on the Corporate Strategy Scenario (CSS), Master Plan for Human Capital (MPHC), Training Need Analysis (TNA), organizational transformation and financial growth.

Pendidikan dan Pelatihan

Education and Training

Untuk tahun 2007, pendidikan dan pelatihan karyawan difokuskan kepada: • Pengembangan kepemimpinan guna membentuk pemimpin yang potensial dengan tujuan untuk mencapai kualitas excellent dan berwawasan global; • Mendukung pencapaian tujuan strategis perusahaan, sesuai rencana CSS, dan rencana dari unit bisnis terkait; • Mengurangi kesenjangan kompetensi di antara karyawan melalui evaluasi kompetensi berbasis penilaian CBHRM.

In 2007, employee education and training were focused on: • Developing leadership, grooming potential leaders who are high achievers with an affinity for excellence and a global mindset. • Supporting the strategic goals of the Company with respect to the CSS and business plans of respective business units. • Closing the competency gap among employees, through competency evaluation based on CBHRM assessments.

Program-program tersebut dibagi dalam: • Mandatory Corporate Program (program yang diselenggarakan dan dibiayai oleh HRC Corporate, baik di dalam maupun luar Negeri); • Regular Program (program yang diselenggarakan oleh HR unit lokal, yang berfokus pada kinerja unit bisnis).

These programs are divided into: • Mandatory Corporate Program (programs organized by HR Head Office, held either in Indonesia or overseas). • Regular Program (programs carried out by local HR units) focused on business unit performance.

Pelatihan eksekutif diberikan dalam berbagai bentuk program kepemimpinan (Suspim 135, Commander training, Program Kepemimpinan Lanjutan dan Program Kepemimpinan Extraordinary). Pelatihan eksekutif selama tahun 2007 diikuti oleh 4.216 karyawan, sementara program untuk mengurangi kesenjangan kompetensi dan program-program pelatihan operasional lainnya diikuti oleh 18.136 karyawan.

Executive training is provided through various leadership programs (Suspim 135, Commander Training, FLTP, Advanced Leadership and Extraordinary Leadership programs). In 2007, executive training was held for 4,216 staff and the closing competency gap and other operational training programs were provided to 18,136 employees.

Program pelatihan difokuskan pada peningkatan kompetensi karyawan dalam hal teknologi, pemasaran serta pengelolaan bisnis dalam bidang informasi dan telekomunikasi sejalan dengan rencana TELKOM untuk menjadi pemimpin pasar di bidang InfoComm. Berbagai kerjasama dengan institusi terkait dengan industri TELKOM, baik di dalam maupun luar negeri, dijalin untuk mendukung program pelatihan tersebut.

These training programs focused on increasing employee competency level in technology, marketing and management of the telecommunications and information businesses in line with our being the market leader in the InfoComm field. Cooperative efforts with leading institutions related to our industry were undertaken to support our training programs, both at home and abroad.

Selama tahun 2006 dan 2007, TELKOM mengalokasikan dana pendidikan dan pelatihan sebesar Rp 168,1 miliar. Ratarata alokasi biaya pelatihan per karyawan mencapai Rp 6,0 juta, berdasarkan jumlah karyawan yang mengikuti pelatihan selama tahun 2007 sebanyak 22.352 peserta pelatihan.

During 2006 and 2007, TELKOM allocated Rp.168.1 billion for training and education. The average allocation per employee amounted to Rp.6.0 million, based on the total number of employees who underwent training in 2007, which reached a total of 22,352 participants.

Selain melalui pendidikan dan pelatihan, pengembangan SDM juga dilakukan melalui pengembangan Knowledge Management yang merupakan sarana bagi setiap karyawan untuk menyampaikan berbagai ide, konsep dan informasi dalam bentuk artikel tertulis, yang dapat diakses oleh seluruh pegawai TELKOM.

Other efforts to develop human resources were done through Knowledge Management, a facility for every employee to share ideas, concepts and information through written articles that are accessible to all of our employees.

Untuk pengembangan SDM di masa mendatang, TELKOM terus berupaya mendapatkan komposisi SDM yang ideal melalui program perekrutan yang strategis dan sesuai target yang dikembangkan oleh Assessment Service Center dan Talent Pool.

To enhance our human resources in the future, we continue to seek the ideal HR composition through strategic and targeted recruitment programs developed by our Assessment Service Center and Talent Pool.

Promosi dan Rotasi

Promotions and Rotations

Selama tahun 2007, telah dilakukan promosi terhadap 4.172 karyawan dan rotasi sebanyak 1.994 karyawan. Pelaksanaan promosi dilakukan dengan metode Assessment Tool dan Job Tender.

During 2007, 4,172 employees were promoted and 1,994 employees were transferred. Promotions were given by using Assessment Tools and Job Tender methods.

Peningkatan Pelayanan SDM

Improvement of HR Services

TELKOM melakukan peningkatan dalam media employee relation, dan Human Resources Care Center (HRCC) yang keduanya mampu menciptakan komunikasi internal dan solusi untuk SDM yang lebih efektif. Media tersebut diresmikan pada bulan Oktober 2007.

Improvements were carried out on our employee relations media and human resources care center (“HRCC”), both of which were able to create more effective solutions for HR and internal communications. The HR media was unveiled in October 2007.

Selain itu telah dikembangkan situs web resmi Human Capital dan General Affair yang merupakan sarana komunikasi antara pembuat kebijakan, pengelola SDM serta karyawan. Situs web ini menyediakan fasilitas bagi seluruh karyawan untuk mencari kebijakan-kebijakan serta informasi lainnya yang terkait dengan SDM serta melakukan tanya jawab seputar permasalahan yang terkait dengan kebijakan SDM dan pelaksanaannya.

In addition, an official website on Human Capital and General Affairs was developed to facilitate communications between policy makers, HR management and employees. The website enables employees to search for HR policies and related information, complete with a query-and-reply site for issues related to HR policies and their implementation.


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Dukungan IT untuk Media Komunikasi Internal

IT support for Internal Communications

Dalam mendukung media komunikasi internal, TELKOM menyediakan aplikasi yang mendukung proses otomatisasi bisnis perusahaan, baik berupa nota dinas elektronik, virtual meeting, shared files, online surveys dan intranet. Jaringan intranet TELKOM didukung oleh beberapa sistem aplikasi, termasuk TELKOM e-learning.

TELKOM employs IT applications to support internal communications, including business automation processes, electronic memos, virtual meetings, shared files, online surveys and the Intranet. Our Intranet network is supported by several application systems including TELKOM e-Learning.

Aktivitas Ekstrakurikuler Karyawan

Employee Extracurricular Pursuits

Fasilitas TELKOM untuk aktivitas ekstrakurikuler untuk terdiri dari budaya, olahraga dan masalah keagamaan. Sedapat mungkin aktivitas ini digalakkan dengan partisipasi oleh karyawan dan keluarga mereka, termasuk aktivitas seperti kompetisi pembacaan Al-Quran, paduan suara gereja, Utsawa Dharma Gita dan pertandingan olahraga.

TELKOM facilitates extracurricular activities by employees in cultural, sports and religious affairs. As much as possible these activities are geared towards the participation of employees and their families, including activities such as the Al-Qur’an reciting competition, church choirs, Utsawa Dharma Gita and sports events.

Pensiun Dini

Early Retirement

Pada tahun 2007, sejumlah 1.873 karyawan memenuhi persyaratan untuk mengikuti program pensiun dini (Pendi).

In 2007, 1,873 personnel qualified for the Early Retirement Program (ERP) introduced in 2006.

Pengelolaan Hubungan Kerja

Employee Relations Management

Pada bulan Mei 2000, karyawan TELKOM membentuk serikat bernama “Serikat Karyawan TELKOM” atau “SEKAR”. Pada bulan Mei 2006, beberapa karyawan TELKOM membentuk serikat lain bernama “Serikat Pekerja” atau “SP” sebagai alternatif di luar SEKAR. Pembentukan setiap SEKAR dan SP adalah sesuai dengan Keputusan Presiden No. 83 tahun 1998 mengenai ratifikasi Konvensi ILO No. 87 tahun 1948 mengenai kebebasan berserikat dan perlindungan atas hak membentuk organisasi. Keanggotaan pada serikat tidak wajib sifatnya.

In May 2000, our employees formed a union named “Serikat Karyawan TELKOM” or “SEKAR”. In May 2006, several of our employees formed another union named “Serikat Pekerja” or “SP” as an alternative to SEKAR. The formation of each of SEKAR and SP is in accordance with Presidential Decree No. 83 of 1998 regarding ratification of ILO Convention No. 87 of 1948 concerning the freedom to form a union and the protection of the right to form an organization. Membership with the unions is not compulsory.

Pengelolaan hubungan kerja, baik antara perusahaan dengan karyawan maupun antara perusahaan dengan SEKAR diatur melalui Perjanjian Kerja Bersama (PKB) III tanggal 17 Juli 2007 yang mengatur hak dan tanggung jawab Perusahaan, karyawan, dan SEKAR.

Employee Relations Management between the Company and its employees and the Company with SEKAR is facilitated through the Collective Work Agreement (“CWA”) III dated July 17, 2007, establishing arrangements on the rights and responsibilities of the Company, employees and SEKAR.

Dengan ditandatanganinya PKB III maka telah dicapai kesepakatan antara SEKAR dan TELKOM tentang forum LKS Bipartite yang fokus pada peningkatan komunikasi dua

With the signing of CWA III, an agreement was reached between SEKAR and TELKOM regarding the LKS Bipartite forum that focuses on enhancing two-way communications to

improve employee productivity and company performance. The next step is to form the LKS Bipartite forums at other central and regional levels in accordance with the PKB Agreement of 2007.

Remunerasi yang Kompetitif

Competitive Remuneration

Pada umumnya, karyawan TELKOM menerima gaji pokok dan gaji terkait dengan tunjangan, bonus dan berbagai tunjangan, termasuk program pensiun dan program pelayanan kesehatan pasca-kerja, tunjangan medis untuk mereka sendiri dan beberapa anggota keluarga inti mereka, tunjangan perumahan dan tunjangan tertentu lainnya, termasuk yang terkait dengan kinerja unit kerja karyawan.

In general, TELKOM employees receive a based salary and salary-related allowances, bonuses and various benefits, including a pension plan and a post-retirement health care plan, medical benefits for themselves and certain members of their immediate family, housing allowance and other allowances and benefits, including those tied to the performance of their respective working units.

Bonus dianggarkan terlebih dahulu oleh Dewan Komisaris dan Direksi dan diberikan pada tahun berikutnya ketika bonus tersebut diperoleh. Selama lima tahun terakhir, jumlah bonus tahunan berkisar dari Rp 113,5 miliar sampai Rp 391,3 miliar. Pada tahun 2007, bonus diberikan kepada seluruh karyawan setelah disampaikannya laporan keuangan TELKOM yang diaudit tahun 2007. Besarnya bonus ditentukan dan disetujui pada RUPS 2008 sebelum Manajemen mendistribusikannya kepada seluruh karyawan sesuai tingkat posisi masing-masing.

Bonuses are budgeted in advance by the BoD and the BoC and are paid out in the following year in which they were earned. Over the past five years, the size of the annual bonus pool has ranged between Rp.113.5 billion to Rp.391.3 billion. Bonuses for 2007 will be paid to all employees after the publication of the 2007 audited financial report. The size of bonus pool should be determined and agreed on the AGM in the year 2008 before Management distributes it to all employees based on their position level.

Usia pensiun untuk seluruh karyawan TELKOM adalah 56 tahun. TELKOM mensponsori program pensiun manfaat pasti dan program pensiun iuran pasti.

TELKOM’s mandatory retirement age is 56. TELKOM sponsors a defined benefit pension plan and a defined contribution pension plan.

TELKOM juga menyediakan manfaat kesehatan pascapensiun untuk seluruh karyawan yang pensiun, termasuk istri atau suami dan anak mereka.

TELKOM also provides post-retirement healthcare benefits for its retired employees and their immediate family.

TELKOM Employee Reward (TER)

TELKOM Employee Reward (TER)

TELKOM memberikan penghargaan kepada karyawan atau unit yang berprestasi untuk memacu prestasi dan produktivitas karyawan. TELKOM telah menyediakan beberapa penghargaan yang diberikan kepada karyawan terkait dengan prestasi individu atau unit. Penghargaan ini disebut TELKOM Employee Reward yang meliputi penghargaan keagamaan, penghargaan prestasi individu, dan penghargaan prestasi unit. Selain itu TELKOM juga menyediakan penghargaan The Healthiest Family Award, Best Tactical Innovator Award, Champion Award, dan Best Regional Office Award.

Awards are given by TELKOM to performing employees, or units, aimed at increased productivity and achievements. TELKOM has provided several awards to its employees for individual or unit achievements. These awards are called Telkom Employee Rewards, covering religious awards, individual performance awards, and unit performance awards. TELKOM also provides Healthiest Family Awards, Best Tactical Innovator Award, Champion Award, and Best Regional Office Award.

Pengelolaan Saham TELKOM milik Pegawai (ESOP)

TELKOM Employee Shares Management (ESOP)

Program utama ESOP antara lain melayani transaksi jual beli saham ESOP. Pada saat IPO tanggal 14 Nopember 1995, jumlah saham TELKOM sebanyak 116.666.475 lembar didapat oleh 43.218 pegawai. Pada tanggal 31 Desember 2007, 15.941.446 lembar saham TELKOM dimiliki oleh 12.487 karyawan dan pensiunan TELKOM.

The main ESOP program includes services on buying and selling of ESOP shares. During TELKOM’s IPO on November 14, 1995, 116,666,475 shares were obtained by 43,218 employees. As of December 31, 2007, 15,941,446 TELKOM shares were obtained by 12,487 employees and TELKOM retirees.


arah untuk meningkatkan produktivitas karyawan dan kinerja Perseroan. Tahapan berikutnya adalah pembentukan forum LKS Bipartite pada tingkat pusat dan regional sesuai dengan Perjanjian Kerja Bersama tahun 2007.

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Pengembangan Budaya Perusahaan dan Etika Bisnis

Corporate Culture And Business Ethics Development

Perseroan memiliki kebijakan internal dan pengembangan budaya perusahaan yang dikenal dengan The TELKOM Way (TTW) 135 yang mencakup satu asumsi dasar, tiga nilai utama, dan lima langkah perilaku.

The Company has an internal and corporate culture development policy known as The TELKOM Way (“TTW”) 135, one basic assumption; three prime values; and five step behaviors.The basic assumption is called Committed to you.

Asumsi dasar adalah Committed to you, tiga nilai utama mencakup: nilai bagi pelanggan, pelayanan yang unggul, dan pegawai yang kompeten. Lima langkah perilaku untuk memenangkan persaingan: merentangkan tujuan, menyederhanakan, melibatkan tiap orang, kualitas dalam setiap pekerjaan dan penghargaan terhadap pemenang. TTW 135 diharapkan akan menciptakan kendali budaya yang efektif terhadap bagaimana merasa, bagaimana memandang, bagaimana berpikir dan cara berperilaku seluruh karyawan TELKOM.

The three prime values cover customer value, excellent service and competent people. Five step behaviors all win the competition, stretching our goals, simplifying, involving everyone, achieving quality in our work, and rewarding winners. The TTW 135 is expected to create effective cultural control on how to sense, how to see, how to think and how to behave, by all TELKOM employees.

Budaya TTW 135 dilanjutkan untuk tetap dijalankan sebagai satu-satunya budaya TELKOM. Pada tahun 2007 telah dimulai pembangunan budaya lingkup TELKOMGroup melalui perencanaan dan persiapan bersama beberapa program sinergi TELKOMGroup.

The TELKOM Way 135 culture continues to be implemented as the only culture of TELKOM. In 2007, development of the TELKOM Group culture was started, through collective planning and preparations as well as several synergistic group programs.

Pengembangan budaya diselaraskan dengan programprogram inisiatif strategis kami. Transformasi budaya dilaksanakan dengan pendekatan yang menyeluruh baik yang berbasis nilai seperti yang telah diterapkan sebelumnya maupun pendekatan berbasis sistem seperti yang ditentukan oleh inisiatif strategis.

Culture development is in line with our Strategic Initiatives programs. Transform Culture was done through a thorough approach, both based on values previously applied, as well as approaches based on systems mandated by Strategic Initiatives.

Pada tahun 2007 aktivitas rutin tahunan adalah: (i) Pengukuran tingkat kemajuan dalam implementasi TTW 135 melalui penelitian budaya Perusahaan untuk memperoleh TELKOM Corporate Index, (ii) atas satu komitmen untuk memenuhi kepatuhan terhadap penandatanganan etika bisnis TELKOM, (iii) memperbaiki tingkat kepatuhan, (iv) penilaian atas pemahaman karyawan terhadap isu-isu etika bisnis, dan (v) pelaksanaan penandatanganan etika bisnis sebagai salah satu perwujudan dari kepatuhan terhadap kaidah-kaidah etika bisnis yang sejalan dengan penerapan SOA, termasuk keharusan Direktur Utama dan Direktur Keuangan untuk memberikan tanda tangan mereka pada Laporan Tahunan TELKOM sebagai bentuk keabsahan dan keterhandalan.

In 2007, scheduled annual activities include: (i) measuring the progress of TTW 135 implementation, through surveys on the corporate culture to obtain TELKOM Corporate Index; (ii) willingness to sign off on one’s commitment to comply with TELKOM business ethics; (iii) improving obedience level; (iv) assessing employees understanding of business ethics issues; and (v) conforming with stipulated business ethics and norms, including the SOA requirements for the CEO and CFO to put their signatures on the validity and reliability of the Company’s annual reports.

Komunikasi dan Sosialisasi Kebijakan SDM

HR Policy Communications and Dissemination

Komunikasi kebijakan SDM dilakukan kepada seluruh lingkungan TELKOMGroup melalui berbagai cara termasuk melalui media elektronik seperti siaran televisi internal perusahaan Indonet, portal situs web, mailing list, dan nota dinas. Salah satunya adalah sosialisasi PKB III pada bulan Juli 2007 yang dilakukan melalui media-media internal tersebut di atas.

Human resources policies are communicated throughout the TELKOM Group in a number of ways including through electronic means such as Indonet meetings, website portals, e-mailing and Intranet memos. The content of our PKB III Agreement of July 2007 was disseminated through those means, to cite one example.

TELKOM Employee Opinion Satisfaction Survey (TEOS)

Survei TEOS diselenggarakan pada bulan Agustus-September 2007 secara online melalui portal Intranet TELKOM. Berdasarkan hasil survey tersebut, Index Kepuasan Karyawan (ESI) mencapai 79,23% sedangkan Index Ketidakpuasan Karyawan (EDI) mencapai 5,19%.

TEOS was held in August-September 2007 by online through TELKOM’s Portal Intranet. Based on the 2007 surveys, the Employee Satisfaction Index (ESI) was 79.23% whereas the value for Employee Dissatisfaction Index (EDI) was 5.19%.

ESI tertinggi adalah untuk Kebanggaan Tempat Bekerja dengan nilai 89,97% dan ESI terendah adalah untuk Remunerasi dengan nilai 73,10%. Sementara EDI terendah adalah untuk Kebanggaan Tempat Bekerja dengan nilai 0,64% dan EDI tertinggi adalah untuk Remunerasi dengan nilai 11,51%.

The highest ESI was for Pride of Employment which scored highest at 89.97%, while the lowest was 73.10% for Remuneration. The lowest EDI score was 0.64% for Pride of Employment, whereas the highest was at 11.51% for Remuneration.

Pengelolaan Kesehatan Karyawan TELKOM

TELKOM Employee Health Management

TELKOM memberikan layanan kesehatan bagi karyawannya melalui Yayasan Kesehatan (Yakes) TELKOM. Aktivitas utama Yakes adalah menyelenggarakan kebutuhan kesehatan karyawan dan pensiunan TELKOM beserta keluarga intinya.

TELKOM provides health services to its employees through the TELKOM Health Foundation (“Yakes”). The main activity of Yakes is to care for the health needs of TELKOM employees, retirees and their immediate family members.

Untuk tahun 2007, Yakes TELKOM memiliki fasilitas pelayanan sebanyak 931 unit yang terdiri dari 17 pusat pelayanan kesehatan dan 914 fasilitas kesehatan lainnya diselenggarakan melalui kerja sama dengan mitra kesehatan, seperti dokter, spesialis kesehatan, rumah sakit, apotik, klinik, laboratorium, optik, dan lainnya.

For the year ended 2007, Yakes’ healthcare facilities totalling 931, consist of 17 TELKOM health centers and 914 other healthcare facilities that are in cooperation with healthcare partners such as doctors, health specialists, hospitals, drug stores, clinics, labs, opticians and others.

Karyawan dan pensiunan TELKOM beserta keluarganya yang menjadi peserta Yakes berjumlah 159.751 orang pada akhir tahun 2007, menurun sejumlah 9.034 orang dibandingkan pada akhir tahun 2006. Penurunan ini terjadi karena telah berakhirnya masa keanggotaan Yakes yang disebabkan karena karyawan yang bersangkutan meninggal atau umur progresif di luar batas usia yang telah ditetapkan atau karena adanya kebijakan pensiun tertentu tanpa fasilitas kesehatan.

TELKOM employees, retirees and immediate family members who are registered in the Yakes healthcare program numbered 159,751 at year-end 2007, 9,034 fewer than in 2006. The decline was due to expired membership due to death and progressive age outside the stipulated age limit, as well as from the introduction of certain policies on retirement that do not provide healthcare benefits.

Keselamatan dan Kesehatan Kerja (K3)

Safety, Health and Environmental Security At Work (K3)

Untuk menjamin keselamatan, kesehatan dan lingkungan keamanan karyawan TELKOM maupun orang lain yang beraktivitas di lingkungan operasi TELKOM dan untuk pengamanan terhadap sumber produksi, proses produksi, alat produksi dan lingkungan kerja, TELKOM menetapkan seluruh kebijakan K3 dengan tujuan untuk mencapai tingkat kecelakaan kerja nihil (zero accident goal). Pengelolaan K3 dilakukan berdasarkan ketentuan ketenagakerjaan dan aturan K3 Dinas Tenaga Kerja setempat melalui Dinas Pengawasan Ketenagakerjaan Republik Indonesia.

To ensure the safety, heath and environmental security of TELKOM employees and others within and surrounding TELKOM operations, and to safeguard sources of production as well as production process, production equipment, and working environment, TELKOM has developed a comprehensive K3 policy with the objective to reach zero accident goal. Our K3 management is carried out in conformation with the regulations of the union and the regional K3 Supervising Authority of the Ministry of Manpower of the Republic of Indonesia.

Pada tahun 2007, survei K3 diselenggarakan bersamaan dengan survei TEOS. Survei K3 tersebut merupakan survei pertama yang dilakukan untuk mengetahui apakah lingkungan kerja karyawan TELKOM sudah memenuhi kriteria yang ditentukan. Berdasarkan hasil survei, pencapaian K3 TELKOM memperoleh nilai 76,06% yang dikategorikan sebagai “Baik”.

In 2007, a K3 survey was carried out in conjunction with the TEOS survey, which was the first survey of its kind ever undertaken to determine whether TELKOM has provided a working environment that is at par with requirements. The result of the K3 achievement in the survey was 76.06%, which is categorized as “Good”.


Survei Pendapat Kepuasan Karyawan TELKOM (TEOS)

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Kebijakan TELKOM Corporate Social Responsibility


Policies of TELKOM Corporate Social Responsibility

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Sebagai bagian dari masyarakat, TELKOM memiliki komitmen untuk mendukung pengembangan kualitas hidup masyarakat secara berkelanjutan sebagai bagian dari strategi bisnis TELKOM.

As a member of the community, TELKOM is committed to support the enhancement of the quality of life of communities in a sustainable manner as part of TELKOM’s business strategy.

Kebijakan

Policy

Kebijakan TELKOM CSR diintegrasikan dalam suatu keputusan direksi yang menjadi dasar bagi pengelolaan TELKOM CSR sehingga pelaksanaannya sejalan dengan visi dan misi perusahaan, serta sesuai dengan ketentuan perundangan dan norma yang berlaku di masyarakat. Untuk itu telah dikeluarkan KD 41/2006 tentang Telkom Corporate Social Responsibility.

The policies of TELKOM’s CSR are integrated within the Decision of the Board of Directors that forms the basis for the management of TELKOM’s CSR such that its implementation is in line with the Company’s vision and mission, and comply with prevailing laws and regulations as well as social norms. Telkom had launch KD 41/2006 about Telkom Corporate Social Responsibility.

Strategi dan kebijakan pengelolaan TELKOM CSR jangka panjang ditetapkan dalam Corporate Strategic Scenario (CSS) yang selanjutnya dituangkan menjadi rencana tahunan dalam Rencana Kerja dan Anggaran (RKA), serta ditetapkan Kontrak Manajemen pada tingkat kantor perusahaan, unit bisnis, anak perusahaan, dan afiliasi.

The long-term strategy and policy for the management of TELKOM’s CSR are determined in the Corporate Strategic Scenario (CSS) which in turn is developed into an annual plan within the Budget and Work Plan (BWP), from which Management Contracts are derived for Head Office, business unit, subsidiary company and affiliate levels.

Dalam pelaksanaannya, TELKOM CSR ditopang dengan tujuh pilar kegiatan. Selain dilakukan secara mandiri, TELKOM juga melakukan sinergi melalui TELKOMGroup, lembaga, atau perusahaan lainnya, mengikutsertakan partisipasi seluruh karyawan dan keluarganya, membentuk satuan tugas, serta melibatkan peran dari seluruh lapisan masyarakat, termasuk lembaga swadaya masyarakat (LSM).

In its execution, in addition to doing it independently, TELKOM CSR supported by seven pillars of activities. TELKOM also seeks for synergy through the TELKOMGroup, institution, or other corporations; engages the participation of employees and their families; forms task forces; and invites all elements of society, including non-governmental organizations (NGOs) to participate.

Visi dan Misi

Vision and Mission

Visi: Sebagai pelopor Implementasi Corporate Social Responsibility di Asia.

Vision: As a pioneer in the implementation of Corporate Social Responsibility in Asia.

Misi: • Mencerdaskan masyarakat melalui pendidikan teknologi InfoComm; • Meningkatkan kualitas hidup masyarakat; • Menjaga kesinambungan lingkungan.

Mission: • Educating the society through InfoComm technology; • Improving the quality of community life; • Preserving environmental sustainability.

Asas dan Pedoman Perilaku

Norms and Conduct Guidelines

Asas: • Keberpihakan kepada kepentingan masyarakat; • Menjadi bagian dari strategi bisnis perusahaan; • Berkontribusi untuk peningkatan ekonomi dan kualitas hidup masyarakat dan karyawan; dan • Bertidak secara etis dan beroperasi secara legal.

Norms: • Advancing the interest of communities; • Being part of the Company’s business strategy; • Contributing to improving economies and the quality of life for communities and employees; and • Abide by ethical conduct and legal norms.

Pedoman Perilaku: • Legal dan menjaga kepatuhan terhadap Undang-undang Negara Republik Indonesia; • Menghindari benturan kepentingan; • Tidak menyelenggarakan kegiatan yang bertentangan dengan etika dan norma yang berlaku di masyarakat; • Mendukung kompetisi yang sehat; • Menjauhi dan menghindari tindakan atau praktik korupsi, kolusi, dan nepotisme; • Membangun keseimbangan lingkungan melalui program-program pemberdayaan masyarakat yang berkesinambungan; • Membangun hubungan yang harmonis dengan stakeholder; • Menerapkan fungsi pengendalian dan pengawasan pada setiap kegiatan; dan • Tidak berafiliasi dengan kegiatan dan program golongan / partai politik.

Conduct Guidelines: • Lawful and abide by the laws of the Republic of Indonesia; • Avoid conflict of interest; • Not involved in activities that are contrary to the prevailing norms and ethics in respective communities; • Encourages healthy competition; • Shun and avoid practices that smack of corruption, collusion and nepotism; • Build environmental balance through sustainable community empowerment programs; • Forge harmonious relations with stakeholders; • Implement effective control and monitoring on every activity; and • Not be affiliated with the activities and programs of certain political groups or parties.

Sasaran dan Ruang Lingkup

Objective and Scope

Dalam menjalankan kegiatan CSR, TELKOM berpegang pada tiga aspek utama yang menjadi sasaran dan ruang lingkup kepedulian TELKOM CSR, yaitu aspek sosial, ekonomi, dan lingkungan.

In undertaking its CSR activities, TELKOM holds to three main aspects that constitute the objective and scope of TELKOM’s CSR care, namely the social, economic and environmental aspects.

Untuk aspek sosial, TELKOM CSR memberikan dukungan pada peningkatan kualitas pendidikan masyarakat melalui bantuan fasilitas dan pengetahuan, khususnya pendidikan yang berkaitan dengan teknologi InfoComm; mendukung peningkatan derajat kesehatan masyarakat; serta peduli pada pelestarian kebudayaan dan keadaban nasional.

For the social aspect, TELKOM’s CSR provides support for the quality enhancement of public education by providing learning facilities and knowledge, especially education that is related to InfoComm technology; supports improvement of public health; and is mindful of the preservation of cultural and national heritage.

Untuk aspek ekonomi, TELKOM CSR berupaya memberikan kontribusi bagi para pemangku kepentingan, mulai dari peningkatan kesejahteraan hidup karyawan, membangun loyalitas dan kepercayaan para pelanggan, mitra usaha, dan investor, menjaga kepatuhan regulasi, sampai dengan kontribusi pada pengembangan kegiatan usaha kecil dan menengah. Selain juga membantu penyebaran sarana dan prasarana telekomunikasi umum yang memudahkan akses informasi bagi masyarakat sehingga dapat memicu pertumbuhan ekonomi nasional.

For the economic aspect, TELKOM’s CSR strives constantly to achieve adequate returns to stakeholders; starting from improving the welfare of employees to gaining the trust and loyalty of customers, business partners and investors; adhering to regulations; and contributing to the development of small-scale and medium-sized enterprise. This, in addition to expanding public telecommunications network that provide access to information for the general public, as a trigger to national economic growth.


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Untuk aspek lingkungan, selain pelestarian lingkungan, TELKOM CSR pun cepat tanggap dalam memberikan bantuan kemanusiaan, pada saat terjadi bencana maupun pascabencana.

Proses Pelaksanaan Pada lingkup korporasi inisiatif dan pelaksanaan TELKOM CSR dikoordinasikan secara khusus oleh Head of Corporate Communication (HCC). Fungsi TELKOM CSR pada tingkat divisi, menjadi tanggung jawab Executive General Manager (EGM), kepala unit bisnis lainnya. Sedangkan pada tingkat kandatel menjadi tanggung jawab GM kandatel dan pada tingkat anak perusahaan dan afiliasi menjadi tanggung jawab pimpinan anak perusahaan atau afiliasi terkait.

Pengendalian dan Pengawasan CSR Pada setiap akhir tahun, penanggung jawab kegiatan CSR memberikan laporan kepada HCC mengenai kegiatan yang telah dilakukan di lingkupnya masing-masing dan kepatuhannya pada CSS, rencana tahunan dalam Rencana Kerja dan Anggaran (RKA) serta Kontrak Manajemen (KM).

Tata Hubungan Pemangku Kepentingan Memaksimalkan profit pemegang saham Dalam setiap kegiatan bisnis yang dilakukan, Perseroan selalu berusaha menjaga dan meningkatkan nilai usaha sesuai dengan harapan pemegang saham. Perseroan selalu berusaha menghormati hak-hak pemegang saham sebagaimana diatur dalam undang-undang, ketetapan pasar modal, serta ketentuan-ketentuan lain yang berlaku.

Hubungan Perseroan dengan karyawan


Perseroan membina hubungan dengan karyawan dengan menjalankan prinsip kesetaraan dan menghindari praktik diskriminasi dan bertekad untuk memelihara keamanan dan keselamatan karyawan.

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Menjalankan prinsip kesetaraan mengandung pengertian bahwa: • Perseroan menghormati hak dan kewajiban karyawan berdasarkan peraturan Perusahaan dan kesepakatan dalam Perjanjian Kerja Bersama; • Perseroan memberi kesempatan yang sama tanpa membedakan umur, suku, bangsa, agama, dan jender; • Perseroan memperlakukan karyawan sebagai sumber daya yang berharga; • Perseroan menghargai kebebasan beragama; dan • Perseroan memberikan kesetaraan dan berkeadilan dalam hal ketenagakerjaan, menjalankan ketentuan dan pemberian benefit dan kompensasi lainnya. Perseroan memiliki komitmen untuk menjaga keamanan, kesehatan dan keselamatan kerja dengan kebijakan sebagai berikut: • Memberikan jaminan perlindungan hukum kepada pegawai dalam kaitannya dengan tugas-tugas di TELKOM; • Menyediakan lingkungan kerja yang nyaman dan memberikan jaminan kesehatan bagi karyawan dan keluarga;

For the environmental aspect, in addition to environmental preservation, TELKOM’s CSR is also quick to respond to humanitarian needs when faced with natural disasters or during post-disaster recovery efforts.

Implementation Process At the corporate level, the initiative and implementation of TELKOM’s CSR are specially coordinated by the Head of Corporate Communications (HCC). The function of TELKOM’s CSR at divisional level is the responsibility of the Executive General Manager (EGM), other Business Unit Heads. While at Kandatel (Area) level becomes the responsibility of the GM Kandate, and at subsidiary and affiliate companies are the responsibilities of their respective heads.

Control and Supervision of CSR At year’s end, those responsible for the CSR programs submit their reports to the HCC on the activities that have been carried out in their respective fields and their compliance with the CSS, annual plan in the Work and Budget Plan and Management Contract.

Stakeholders Engagement Maximizing shareholder’s profit In each of its business activities, the Company strives to maintain and increase the value of its business in line with shareholders’ expectations. The Company is constantly mindful of the rights of shareholders pursuant to prevailing laws, capital market decrees and other regulations.

Employee relations The Company maintains good relations with employees and maintains the principles of equality as well as nondiscriminatory practices, and endeavours to protect the security and safety of employees. Maintaining the principles of equality has the understanding of: • The Company respects the rights and obligations of employees on the basis of company regulations and the agreement within the Collective Working Agreement; • The Company provides equal opportunity without discriminating on age, race, nationality, religion and gender; • The Company treats employees as assets of value; • The Company respects religious freedom; and • The Company administers equal treatment in employment terms, adhering to prevailing rules in the provision of benefits and other compensation.

The Company is committed to safeguarding the security, health and safety at work with the following policies: • Provides assurance to legal protection to employees in connection with their duties at TELKOM; • Provides a conducive working environment and healthcare plan coverage for employees and their families;

• Memberikan imbal jasa yang layak dan jaminan pensiun sesuai kemampuan TELKOM; dan • Memberikan jaminan bekerja terutama bagi karyawan yang memberikan kontribusi baik dan memiliki kompetensi yang sesuai dengan tuntutan TELKOM.

Membangun sinergi dengan mitra kerja TELKOM dalam menjalankan bisnisnya tidak akan terlepas dan saling membutuhkan satu sama lain dengan mitra kerja, meliputi: pemasok, vendor, agen, reseller (wartel, Plasa TELKOM), Instalatur (PSB, IKR/G). Untuk menjaga hubungan yang baik terhadap mitra kerja maka TELKOM dan karyawan diharapkan bertindak sebagai berikut: • TELKOM berkewajiban memberikan peningkatan keterampilan, kompetensi dan pelatihan tentang produk/ jasa, prosedur layanan dan etika pelayanan kepada agen, reseller dalam rangka memberikan pengetahuan produk/ layanan (product knowledge) sehingga dapat mengurangi komplain pelanggan; • Dalam pengadaan barang dan jasa, TELKOM harus selalu melakukan cara yang fair, transparan dan dapat dipertanggungjawabkan dengan melibatkan calon pemasok/ rekanan yang memiliki reputasi yang baik sesuai dengan peraturan perundang-undangan yang berlaku serta prinsipprinsip GCG; dan • Dalam melakukan pemilihan mitra usaha, TELKOM melakukan seleksi dan evaluasi secara obyektif terhadap kualitas, kuantitas, biaya dan waktu penyerahan memberikan manfaat kepada TELKOM.

Menjaga hubungan dengan pelanggan Sebagai perusahaan yang bergerak dalam bidang pelayanan, TELKOM memposisikan kepuasan pelanggan sebagai komponen kunci sukses pelayanan. Kepuasan pelanggan harus diutamakan melalui pelayanan dengan mutu yang melebihi harapan pelanggan dan meningkatkan nilai bagi pelanggan.

Tanggung jawab sosial dan masyarakat Perseroan menempatkan program Good Corporate Citizenship (GCC) sebagai salah satu dari program prioritas TELKOM. Dalam mengemban tanggung jawab sosial dan pengabdian kepada masyarakat TELKOM melakukan: Perseroan membangun dan membina hubungan yang serasi dan harmonis serta memberi manfaat kepada masyarakat sekitar tempat usaha Perseroan.

Tunduk pada regulasi TELKOM dalam menjalankan usaha menganut prinsip bisnis yang bermoral dengan komitmen sebagai berikut: • TELKOM selalu berusaha untuk menjalin hubungan yang harmonis dan konstruktif atas dasar kejujuran terhadap regulator serta abdi negara lainnya; dan • TELKOM dan segenap karyawannya tunduk dan mematuhi hukum, perundangan dan peraturan bisnis yang berlaku.

Building synergy with business partners In pursuing its business, TELKOM is engaged in mutual pursuits with its business partners, encompassing: suppliers, vendors, agents, resellers (wartel, Plasa TELKOM), and Installers (PSB, IKR/G). To maintain good relations with these partners, TELKOM and its employees are expected to behave as follows: • TELKOM is obligated to provide skills enhancement, competence and training on products and services, selling procedure and ethics to its agents and resellers in connection with product and service knowledge in order to minimise customer complaints; • In procuring goods and services, TELKOM has to conduct the purchase fairly, transparently and responsibly by engaging in reputable suppliers and vendors in accordance with prevailing laws and regulations as well as the principles of good corporate governance; and • In selecting a business partner, TELKOM should make an objective selection and evaluation on the basis of quality, quantity, cost and delivery time that are beneficial to TELKOM.

Customer relations As a company that is engaged in services, TELKOM places customer satisfaction as a key component of service excellence. Customer satisfaction has to supersede all by providing service quality that exceeds the customer’s expectations and create value for these customers.

Social responsibilities and communities The Company places its Good Corporate Citizenship (GCC) program among TELKOM’s top priorities. In fulfilling its social responsibilities and devotion to the public, TELKOM undertakes the following: The Company develops and forges amicable and harmonious relations with, and contributes to the welfare of the communities in which TELKOM operates.

The Company encourages a sense of ownership among members of the communities in which TELKOM operates with the aim that these communities will protect TELKOM assets. In carrying out its business, TELKOM strives constantly to minimise the effects of its activities on the environment, such as when laying down cable lines and utilizing frequencies.

Comply with regulation In conducting its business, TELKOM employs a moral business principle with the following commitments: • TELKOM always seeks to form harmonious and constructive relations on the basis of honest dealings with regulators and other public service entities; and • TELKOM and its employees submit to and comply with


Perseroan berusaha mendorong tumbuhnya perasaan ikut memiliki bagi masyarakat di sekitar perusahaan dengan tujuan agar masyarakat turut menjaga aset perusahaan. Dalam kegiatan usahanya, Perseroan senantiasa berusaha mengurangi seminimal mungkin dampak terhadap lingkungan hidup misalnya dalam hal penggalian jalur kabel dan penggunaan frekuensi.

• Provides reasonable remuneration and pension plan in accordance with TELKOM’s ability; and • Provides job security especially to employees who contribute well and posses the competencies that are in line with TELKOM’s requirements.

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prevailing laws and regulations as well as business ethics.

Tujuh Pilar TELKOM berkomitmen untuk senantiasa mendukung peningkatan kualitas hidup masyarakat melalui berbagai kegiatan CSR. Untuk melaksanakan kegiatannya, TELKOM menetapkan tujuh pilar program sebagai ruang lingkup dan fokus kegiatan TELKOM CSR. Tujuh pilar TELKOM CSR adalah sebagai berikut:

Pendidikan merupakan kegiatan yang bertujuan meningkatkan kualitas pendidikan, baik keterampilan, ilmu pengetahuan, dan sikap bagi para pemangku kepentingan, khususnya masyarakat dan keluarga besar TELKOMGroup.

Kesehatan merupakan kegiatan yang bertujuan meningkatkan derajat kesehatan masyarakat.


TELKOM is committed to support the continuous improvement on the quality of life of the community, through various CSR activities. In implementing these activities, TELKOM has established the seven pillar program, as the scope and focus of its CSR activities. The seven pillars of TELKOM CSR are as follows:

Education is aimed at enhancing the quality of education, whether in skills, knowledge or attitude of stakeholders, primarily the general public and members of the TELKOMGroup families.

Health constitutes activities aimed at improving health level of community members.

Kebudayaan dan Keadaban adalah kegiatan yang peduli pada pelestarian dan pembinaan budaya, seni, olah raga, agama, dan kegiatan masyarakat lainnya sebagai upaya penerapan good corporate citizenship.

Culture and Civility are activities that are aimed at preserving and promoting culture, arts, sports, religion and other social activities as part of good corporate citizenry.

Kemitraan merupakan kegiatan untuk mempererat jalinan kemitraan dengan pihak ketiga baik yang berhubungan ataupun tidak dengan bisnis utama TELKOM dan bertujuan memberikan manfaat bagi semua pihak.

Partnership is undertaken in order to forge working relations with third parties, whether in connection with TELKOM’s main business line or not, and is aimed to produce benefits for all.

Layanan Umum merupakan bentuk kegiatan yang bertujuan meningkatkan pelayanan kepada masyarakat, terutama yang berhubungan dengan sarana dan prasarana telekomunikasi dan informasi.

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The Seven Pillars

Public Service Obligation is part of the Company’s obligation to expand the Company’s service to the general public, especially those which are connected within the provision of telecommunications and information facilities.

Lingkungan merupakan bentuk kegiatan yang peduli pada peningkatan kualitas lingkungan internal dan eksternal Perseroan untuk menumbuhkan hubungan timbal balik yang harmonis antara Perseroan dan lingkungan.

Environment represents activities that focus on increasing the quality of the Company’s internal and external environments in order to create harmonious and reciprocal relations between the Company and its environment.

Bantuan Kemanusiaan dan Bencana Alam merupakan aksi sosial TELKOM untuk memberikan bantuan kemanusiaan kepada masyarakat dan reaksi sosial TELKOM untuk secara cepat tanggap memberikan bantuan kepada masyarakat yang tertimpa bencana alam.

Disaster and Rescue represents social action by TELKOM to provide humanitarian aid to those who are affected by natural disasters, and constitutes TELKOM’s quick response to alleviate the sufferings of people in the face of loss and grieves.

“Although TELKOM and Republika Daily have fulfilled their obligations, paying tax and other obligations, the two companies continue to contribute something of value to the communities, through Corporate Responsibility programs, specifically training provided to teachers that, God willing, will benefit our people and nation. I commend these efforts, and express our appreciation. Carry on with this Corporate Social Responsibility and similar programs to help our communities, help the public, help our people achieve something positive and worthwhile.” (Address by the President of RI, Susilo Bambang Yudhoyono, at the reunion meeting of participants of the Corporate Social Responsibility program of TELKOM-Republika, at the State Palace, June 2, 2007)


“Meskipun TELKOM dan Harian Republika telah memenuhi kewajibannya, membayar pajak dan kewajiban-kewajiban lainnya, kedua perusahaan ini tetap memberikan sesuatu yang signifikan untuk masyarakat, melalui program Corporate Responsibility, khususnya pelatihan kepada para pendidik dan para guru, Insya Allah akan mendatangkan sesuatu yang baik bagi bangsa dan negara kita. Saya hargai, saya berikan apresiasi dan terus lanjutkanlah Corporation Social Responsibility ini dan programprogram untuk membantu masyarakat sekitar, membantu publik, membantu rakyat mencapai sesuatu yang positif.” (Sambutan Presiden RI, Susilo Bambang Yudhoyono pada acara silahturahmi para peserta reuni akbar corporate social resposibility TELKOM-Republika, Istana Negara, 2 Juni 2007)

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Kinerja Ekonomi Economic Performance

Neraca Konsolidasian

Consolidated Balance Sheets

(dalam miliar Rupiah)

(in billion Rupiah)

31 Des 2003

31 Des 2004

8.942

9.204

Total Aktiva Lancar

31 Des 2005

31 Des 2006

10.305

31 Des 2007

13.921

15.978

Total Current Assets

Total Aktiva Tidak Lancar

41.341

46.975

51.866

61.215

66.081

Total Non-current Assets

TOTAL AKTIVA

50.283

56.179

62.171

75.136

82.059

TOTAL ASSETS

Total Kewajiban Jangka Pendek

11.170

11.677

13.513

20.536

20.674

Total Current Liabilities

Total Kewajiban Jangka Panjang

18.092

21.436

19.061

18.344

18.331

Total Non-current Liabilities

TOTAL KEWAJIBAN

29.262

33.113

32.574

38.880

39.005

TOTAL LIABILITIES

3.708

4.938

6.305

8.187

9.305

Minority interest

17.313

18.128

23.292

28.069

33.749

EQUITY

HAK MINORITAS EKUITAS

Consolidated Income Statements

Laporan Laba-Rugi Konsolidasian

(in billion Rupiah, except for net income per share and net income per ADS)

(dalam miliar Rupiah, kecuali untuk laba bersih per lembar saham dan laba bersih per ADS) 31 Des 2003

31 Des 2004

31 Des 2005

31 Des 2006

31 Des 2007

Total Pendapatan Usaha

27.116

33.948

41.807

51.294

59.440

Total Operating Revenues

Total Beban Usaha

15.140

19.360

24.636

29.701

32.967

Total Operating Expenses

EBITDA

17.486

21.899

25.660

31.716

37.067

EBITDA

LABA USAHA

11.976

14.588

17.171

21.593

26.473

OPERATING INCOME

Penghasilan (Beban) Lain - Bersih LABA SEBELUM PAJAK

(524)

(1.839)

(929)

400

(877)

OTHER INCOME (EXPENSES) -net

11.452

12.749

16.242

21.993

25.596

INCOME BEFORE TAX

6.087

6.615

7.994

11.006

12.857

NET INCOME

301,95

328,10

396,51

547,15

644,08

Net income per share

25.763,20

Net income per ADS (40 series-B shares per ADS)

LABA BERSIH Laba Bersih per Saham Laba Bersih per ADS (40 saham seri B per ADS)

12.077,83

13.124,14

15.860,25

21.886,00

Rasio Keuangan dan Operasi Konsolidasian

Consolidated Financial and Operational Ratios


31 Des 2003

42

31 Des 2004

31 Des 2005

31 Des 2006

31 Des 2007

Rasio Laba Bersih terhadap Total Aktiva (ROA) (%)

12,1

11,8

12,9

14,6

15,7

Return on Assets (ROA) (%)

Rasio Laba Bersih terhadap Ekuitas (ROE) (%)

35,2

36,5

34,3

39,2

38,1

Return on Equity (ROE) (%)

Rasio Lancar (%)

80,1

78,8

76,3

67,8

73,3

Current Ratio (%)

Rasio Total Kewajiban terhadap Total Aktiva (%)

58,2

58,9

52,4

51,7

47,5

Total Liabilities to Total Assets (%)

Marjin Usaha (%)

44,2

43,0

41,1

42,1

44,5

Operating Margin (%)

Marjin EBITDA Kotor (%)

64,5

64,5

61,4

61,8

62,4

EBITDA Margin (%)

Marjin Laba Bersih (%)

22,4

19,5

19,1

21,5

21,6

Net Income Margin (%)

Rasio Hutang terhadap Ekuitas (%)

88,5

91,7

57,9

54,8

46,7

Debt to Equity (%)

Rasio Hutang terhadap EBITDA (%)

87,6

75,9

52,5

48,5

42,6

Debt to EBITDA (%) EBITDA to Interest Expense (times)

Rasio EBITDA terhadap Beban Bunga (kali)

12,6

17,2

21,8

24,7

25,8

Rasio EBITDA terhadap Hutang Bersih (%)

180,4

187,1

322,7

454,9

677,8

RASIO PRODUKTIVITAS: Rasio Total Pendapatan Usaha/Karyawan (Rp miliar) LIS/Karyawan (sst)

EBITDA to Net Debt (%) PRODUCTIVITY RATIOS:

0,9

1,0

1,2

1,5

1,8

Total Revenue/Employee (Rp. billion)

275,1

340,3

452,4

465,9

593,3

LIS/Employee

Operational Highlights

Ikhtisar Operasi 31 Des 2003

31 Des 2004

31 Des 2005

31 Des 2006

31 Des 2007

TELEPON TIDAK BERGERAK KABEL

FIXED WIRELINE

Jumlah Pelanggan (dalam ribuan pelanggan) Jumlah Produksi Pulsa (dalam jutaan pulsa)

8.214

8.559

8.686

8.709

8.685

Customer base (in thousand subscriber)

62.261

65.152

67.669

64.012

75.451

Subscriber pulse production (in million pulse)

TELEPON TIDAK BERGERAK NIRKABEL (FLEXI)

FIXED WIRELESS (FLEXI)

Jumlah Pelanggan

Customer Base

Classy/Pascabayar(dalam ribuan pelanggan)

228

684

821

794

828

Classy/Postpaid (in thousand subscriber)

Trendy/Prabayar (dalam ribuan pelanggan)

37

745

3.241

3.381

5.535

Trendy/Prepaid (in thousand subscriber)

265

1.429

4.062

4.176

6.363

Total (in thousand subscriber)

Total (dalam ribuan pelanggan) Penjualan

Sales

Classy/Pascabayar (dalam ribuan pelanggan) Trendy/Prabayar (dalam ribuan pelanggan) Jumlah (dalam ribuan pelanggan)

228

595

475

38

889

3.558

264

1.484

4.034

261

273

Classy/Postpaid (in thousand subscriber)

3.175

5.026

Trendy/Prepaid (in thousand subscriber)

3.436

5.299

Total (in thousand subscriber)

ARPU (rata-rata 12 bulan):

ARPU (12 months average)

Pascabayar (Rp ribu) Prabayar (Rp ribu) Campuran (Rp ribu)

154

94

123

135

115

Postpaid (Rp.thousand)

24

20

19

35

42

Prepaid (Rp.thousand)

141

60

47

54

53

Blended (Rp.thousand)

Jaringan

Network

BTS (unit) Jumlah kota yang dilayani

396

1.136

1.448

1.531

1.911

BTS (unit)

38

192

231

236

238

Number of cities in service

SELULAR

CELLULAR

Base Transceiver Station / BTS (unit)

4.820

6.205

9.895

16.057

20.858

Base Transceiver Station / BTS (units)

10,8

17,9

26,2

38,8

50,5

Network Capacity (in million subscriber)

Customer Base (dalam jutaan pelanggan)

9,6

16,3

24,3

35,6

47,9

Customer Base (in million subscriber)

Pascabayar (kartuHALO)

1,0

1,3

1,5

1,7

1,9

Post-paid (kartuHALO)

Prabayar (simPATI)

8,6

11,6

16,0

21,4

24,0

Pre-paid (simPATI)

-

3,4

6,8

12,5

22,0

Pre-paid (Kartu As)

ARPU – campuran (Rp ‘000)

123

102

87

84

80

ARPU –blended (Rp.000)

Pascabayar (kartuHALO)

314

304

291

274

264

Post-paid (kartuHALO)

84

Pre-paid (simPATI)

57

Pre-paid (Kartu As)

Kapasitas Jaringan (dalam jutaan pelanggan)

Prabayar (Kartu As)

Prabayar (simPATI)

-

48

45

54

47,9

84

Jumlah Pelanggan Telepon Tidak Bergerak Kabel

265

(dalam ribu)

‘03 ‘04 ‘05 ‘06 ’07

Customer Base of Fixed Wireline (in thousand)

35,6 9,6

1.429

16,3

24,3

4.176

4.062

6.363

8.685

8.709

8.686

8.559

84

83

Jumlah Pelanggan Telepon Tidak Bergerak Nirkabel

Jumlah Pelanggan Telepon Selular

(dalam ribu)

‘03 ‘04 ‘05 ‘06 ’07

Customer Base of Fixed Wireless (in thousand)

‘03 ‘04 ‘05 ‘06 ’07

(dalam juta)

Customer Base of Cellular (in million)


8.214

Prabayar (Kartu As)

95

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Kinerja Sosial Social Performance


Berbagai upaya yang telah dilakukan TELKOM merupakan bagian dari kegiatan TELKOM CSR yang peduli terhadap berbagai masalah yang dihadapi masyarakat dan lingkungan. Salah satu fokus dari kegiatan tersebut adalah melalui pilar pendidikan dengan mengupayakan pengentasan kesenjangan digital, meningkatkan akses ke berbagai sumber informasi, mengoptimalkan pemanfaatan solusi InfoComm terpadu, serta meningkatkan kualitas guru.

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Various efforts that have been undertaken by TELKOM are part of the CSR activities of TELKOM that cares about issues facing communities and the environment. A key focus of such activities is in the area of education whereby TELKOM seeks to eliminate the so-called digital divide, provide greater access to sources of information, optimize the use and benefit of the integrated InfoComm solution, and enhance the quality of school teachers.

Educational Program

Dengan fokus pada pilar pendidikan semakin menunjukkan upaya TELKOM yang sangat serius untuk berperan dalam usaha mencerdaskan bangsa melalui dukungan teknologi dan solusi InfoComm. Mencerdaskan bangsa menuntut upaya besar yang bersifat jangka panjang, dan TELKOM telah merintis upaya tersebut. TELKOM berhasil memperoleh profit dalam kegiatan bisnisnya, dan pada saat yang sama, sebagian dari profit tersebut dikembalikan kepada masyarakat dan lingkungan dalam berbagai bentuk kegiatan yang bermanfaat.

A focus on the pillar of education has increasingly underscored the serious efforts of TELKOM to partake in the efforts to enlighten the nation through the role of technology and InfoComm solution. Enlightening a whole nation requires major efforts over the long term, and TELKOM has initiated these efforts. TELKOM has succeeded in generating profits from its business and some of these profits are being reinvested in communities and the environment through various activities that are beneficial.

Membangun Masyarakat Cerdas

Building Smart Communities

Dalam tiga tahun terakhir, porsi terbesar kegiatan TELKOM CSR difokuskan pada bidang pendidikan.

During the past three years, the largest portion of TELKOM’s CSR activities has been focused to the field of education.

Dengan jumlah penduduk yang begitu besar, Indonesia saat ini tengah dihadapkan pada kondisi yang tidak mudah, yakni masih rendahnya tingkat pendidikan masyarakat yang menjadi masalah besar bangsa ini. Untuk mengatasi hal tersebut diperlukan upaya jangka panjang. Karenanya, TELKOM berinisiatif untuk berperan aktif memberikan kontribusi untuk mengatasi masalah tersebut, salah satunya, melalui komitmen “Membangun Masyarakat Cerdas Bersama TELKOM”.

With its sizeable population, Indonesia is currently faced with a challenging condition, namely the relatively low education of its people which is a major problem for the nation. Addressing this issue requires long-term efforts. To that end, TELKOM has taken the initiative to play an active role and contribute to resolving the issue, one of which is through its commitment to “Build Smart Communities Together with TELKOM”.

Kesenjangan Digital

Digital Divide

Kesenjangan digital (digital divide) sangat dirasakan tidak saja dalam kaitan kota besar dan kecil, kota dan desa, melainkan juga dalam suatu kota, terutama sejak penggunaan internet secara luas dan meningkatnya arus informasi yang sangat dominan. Kesenjangan digital juga terkait dengan kesetaraan memperoleh peluang. Karenanya, sangat diperlukan upaya yang sungguh-sungguh untuk memperkecil kesenjangan itu.

The so-called digital divide is currently being felt not only between cities and towns, towns and villages, but also within a city, especially ever since the wide spread use of the internet and the flow of information has become increasingly dominant. Digital divide is also related with equal opportunity of gaining access to information. It requires major efforts to minimize this divide.

TELKOM berinisiatif mengambil peran khusus, yakni bagaimana memfasilitasi akses internet untuk masyarakat, khususnya komunitas sekolah dan pendidikan, karena sekolah merupakan lingkungan tempat tumbuhnya generasi penerus bangsa. Dengan dukungan akses yang lebih baik dan mudah ke berbagai sumber informasi, maka komunitas sekolah diharapkan akan mampu membangun jembatan atas kesenjangan digital yang terjadi. Begitu juga, masyarakat luas akan memperoleh peluang yang sama dalam mengakses dan memanfaatkan informasi.

TELKOM has taken the initiative to undertake a special role in facilitating greater access to the internet for members of the community, especially schools and the academic communities that constitute the environment in which future generation of the nation is grown. With greater and more accommodating access to various sources of information, school communities can be expected to serve as a bridge over the digital divide. Likewise, the general public will have similar opportunities to access and benefit from greater use of information.

Dengan kapasitasnya dalam penyediaan infrastruktur jaringan dan layanan InfoComm yang luas, TELKOM memiliki kompetensi yang sangat baik dalam membantu mengurangi semakin lebarnya kesenjangan digital. Komitmen TELKOM untuk “Membangun Masyarakat Cerdas” diwujudkan melalui berbagai program strategis di bidang pendidikan yang berkelanjutan, antara lain Education for Tomorrow (E4T), Program Bagimu Guru, dan Broadband Learning Center.

With its capacity to facilitate network infrastructure and InfoComm services on a broad scale, TELKOM has the required competence to help erase or reduce the digital gap. To realize the commitment “Build Smart Communities”, TELKOM has developed several strategic programs that are sustainable in the field of education, including Education for Tomorrow (E4T), Program for Teachers and Broadband Learning Center.


Pilar Program Pendidikan

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Internet Goes To School (IG2S)

Internet Goes To School (IG2S)

Sejak tahun 1999 TELKOM telah mengembangkan program IG2S, yang ditujukan untuk mengatasi kesenjangan terhadap akses informasi melalui internet di kalangan masyarakat, khususnya di lingkungan sekolah, madrasah, dan pesantren.

Since 1999 TELKOM has developed the IG2S program, which is aimed at reducing the barrier to information access via the internet amongst the public, especially in the communities of schools, madrasah, and pesantren.

Melalui program IG2S, TELKOM memberikan donasi dan investasi sosial, khususnya dalam bidang pendidikan dan pelatihan yang terkait dengan akses internet. Hal ini dipercaya akan memberikan cara baru yang lebih maju bagi kalangan sekolah untuk mengakses berbagai sumber informasi dan bahan pendidikan yang diperlukan.

Through the IG2S program, TELKOM undertakes donations as well as social investments, especially in the areas of education and training that are connected with the use of and access to internet. We believe that this will provide much more efficient means for these schools to access various sources of information in the preparation of teaching materials.

Selama tahun 2007, program IG2S telah berhasil memberikan pelatihan kepada 232.696 siswa dari 1.390 sekolah. Program IG2S pun telah memberikan bantuan fasilitas berupa 482 unit komputer.

Throughout 2007, the IG2S program succeeded in providing internet training to 232,696 students from 1,390 schools. The IG2S program also provided working facilities in the form of 482 computer units.

Terhitung sejak tahun 1999 sampai dengan tahun 2007, Program IG2S telah melibatkan 19.479 sekolah (internet awareness) di seluruh Indonesia. Dengan begitu, TELKOM telah berkontribusi terhadap lebih kurang 8,2% dari seluruh sekolah yang ada, yang berjumlah 238.956 sekolah dan madrasah di Indonesia.

Between 1999 and 2007, the IGS2 program has involved a total of 19,479 schools (in internet awareness) throughout Indonesia. As such, TELKOM has made its contribution to approximately 8.2% of all of the existing schools and madrasah in Indonesia that numbered some 238,956 in all.

Jumlah Siswa & Sekolah Partisipan Program IG2S tahun 2007 Number of Student and School Participants of IG2S Program 2007

Wilayah

Siswa / Students

Sumatera

Sekolah / Schools

Region

180.276

212

DKI Jakarta

3.993

10

DKI Jakarta

Jawa Barat & Banten

6.690

54

West Java & Banten

Jawa Tengah & DIY

Sumatera

840

21

Central Java & DIY

Jawa Timur

37.210

1.032

East Java

Kalimantan

2.601

20

Kalimantan

Kawasan Timur Indonesia

1.086

41

Eastern Indonesia

232.696

1.390

TOTAL

TOTAL

Jumlah Sekolah Dasar dan Menengah di Indonesia Number of Elementary and High School in Indonesia

Wilayah Sumatera Laporan Keberlanjutan 2007 PT Telekomunikasi Indonesia Tbk.

DKI Jakarta

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SD / Ibtidaiyah / Elementary 40.035

SMP / Tsanawiyah / Junior High School 11.596

SMA / Aliyah / Senior High School 4.924

Sekolah Kejuruan / Occupational School 1.708

TOTAL 58.263

Region Sumatera

3.711

1.299

578

571

6.159

DKI Jakarta

Jawa Barat & Banten

29.786

7.240

2.822

1.331

41.179

West Java & Banten

Jawa Tengah & DIY

25.774

5.085

1.621

1.138

33.618

Central Java & DIY

Jawa Timur

27.156

6.271

2.364

1.036

36.827

East Java

Kalimantan

12.978

3.254

1.218

366

17.816

Kalimantan

Kawasan Timur Indonesia TOTAL

32.882

8.062

3.213

937

45.094

Eastern Indonesia

172.322

42.807

16.740

7.087

238.956

TOTAL

Keberhasilan program IG2S kemudian diterapkan dalam pola yang sama dalam bentuk Internet Goes to Pesantren dan Internet Goes to Army.

The successful model of the IG2S program is now being implemented by TELKOM in the Internet Goes to Pesantren and Internet Goes to Army programs.

a. Penyerahan bantuan sembilan unit komputer untuk beberapa sekolah di Jayapura, Abepura, Wamena, dan Manokwari, serta bantuan kepada Gugus Depan Gerakan Pramuka Propinsi Papua; b. Penyelenggaraan pelatihan Internet dengan tema “Open the World“ yang dilaksanakan dari bulan PebruariMei 2007 di SMK TELKOM Banjar Baru & UNISKA Banjarmasin; c. Penyelenggaraan pelatihan internet kepada 200 perwira dan anggota Kodam III Siliwangi yang berkecimpung dalam pengolahan data pada tanggal 24 September 2007 di Bandung; d. Pemberian pelatihan internet kepada 250 Perwira Menengah Kodam III Siliwangi Bandung pada tanggal 4-8 Juni 2007 di Markas Kodam III Siliwangi Bandung dengan menggunakan koneksi internet Speedy; dan e. Pemberian secara resmi laboratorium Internet Speedy di Pondok Pesantren Zainul Hasan Probolinggo pada tanggal 2 November 2007. Laboratorium internet tersebut merupakan sumbangan dari TELKOM Divre V berupa 20 unit komputer dan akses internet Speedy gratis selama setahun.

a. Provided nine computer units to several schools in Jayapura, Abepura, Wamena, and Manokwari, and to Gugus Depan Gerakan Pramuka (Boy Scouts) of the Province of Papua; b. Internet training event, with the theme of “Open the World” was held in February-May 2007 in SMK TELKOM, Banjar Baru & UNISKA Banjarmasin; c. Provided internet training to 200 army officers and staff of the Siliwangi Military Territorial Command III (Kodam III Siliwangi) engaged in data management. The activity was held on September 24, 2007, in Bandung; d. Provided internet training to 250 middle officers of Kodam III Siliwangi, Bandung. The activity was held on June 4-8, 2007 at the Kodam III Siliwangi headquarters. The training used Speedy internet access; e. Established the Speedy internet laboratory in Pondok Pesantren Zainul Hasan Probolinggo. The Internet lab includes 20 computer units and one year free Speedy internet access. The lab was donated by TELKOM Divre V on November 2, 2007.


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Internet Goes to Pesantren & Internet Goes to Army

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Education for Tomorrow

Education for Tomorrow

Melalui program Education for Tomorrow (E4T) yang merupakan inisiatif dan dilaksanakan oleh TELKOM Divisi Regional Sumatera, sebanyak 180.276 siswa telah dilatih untuk paham dan mengerti internet pada tahun 2007.

Through the Education for Tomorrow (E4T) program that constitutes the initiative and efforts of TELKOM Regional Division Sumatera, 180,276 students had trained to aware of and understand the internet by 2007.

Jumlah pelajar di Sumatera mencapai 20,2% dari keseluruhan penduduk Sumatera. Jumlah yang menunjukan potensi besar bangsa ini di masa mendatang. Potensi inilah yang akan dikembangkan TELKOM melalui pemanfaatan teknologi informasi yang dimilikinya.

The student population in Sumatera accounts for 20.2% of the total population of Sumatera. A size that bespoke of the great potential of this nation in the future. TELKOM aims to develop such potential by capitalizing on the use of information technology that is at its disposal.

Kesenjangan digital yang dirasakan masyarakat Indonesia secara umum membuat sangat sedikit jumlah orang Indonesia yang paham dan mengerti internet. Dibandingkan dengan negara-negara tetangga, masyarakat Indonesia tertinggal dalam pendayagunaan internet.

The digital divide that is experienced in Indonesia in general has greatly limited the number of people in the country that is aware of or has used the internet. Compared to its neighboring countries, Indonesia lags behind in the use of the internet.

Program E4T merupakan program penyiapan metode pendidikan masa depan dengan menggunakan teknologi informasi untuk seluruh aktivitas pendidikan di sekolah. The E4T program is targetted at reshaping the learning methods in schools for the future by relying on information technology for virtually every school activities.

The E4T program is targeted at reshaping the learning methods in schools for the future by relying on information technology for virtually every school activities. School activities such as home work, tests, test results, bulletin, interaction (among parents, students and teachers) can be facilitated electronically and accessible through the school’s website. TELKOM undertakes to realize this program by establishing computer labs in several schools and developing school websites throughout Sumatera.

Sampai dengan akhir tahun 2007, TELKOM telah berhasil memberikan pelatihan internet kepada 180.276 siswa dan 133 guru di Sumatera. TELKOM telah membangun tiga laboratorium komputer, memberikan sumbangan 164 unit PC dan koneksi internet melalui jaringan TELKOMNet Instan dan Speedy.

As at year-end 2007, TELKOM has provided internet training to 180,276 students and 133 teachers in Sumatera. TELKOM has established three computer labs, donated 164 personal computer units as well as internet connections through the TELKOMNet Instan and Speedy networks.

Program E4T terus dikembangkan menjadi Program Sumatera Pulau Digital, diantaranya melalui pelaksanaan program “Kampung Digital”, “Sekolah Digital”, dan “Pesantren Digital” yang akan membuat kampung / perumahan, sekolah, dan pesantren difasilitasi teknologi digital yang berwawasan informasi, komunikasi, dan teknologi (ICT). Setiap warga masyarakat memiliki alamat e-mail pribadi, mereka memanfaatkan internet sebagai salah satu sumber informasi untuk mendukung kegiatan dan pengambilan keputusan mereka.

The E4T program will continue to be developed in Sumatera Digital Island, among which are through the implementation of the “Digital Village”, “Digital School” and “Digital Pesantren” programs that are designed to facilitate homes, villages and schools with digital technology that encompasses information, communication and technology (ICT) capabilities. Every member of the community will have a personal e-mail address, and they will access the internet as a ready source of information to support their daily activities and decision making.


Program E4T merupakan program penyiapan metode pendidikan masa depan dengan menggunakan teknologi informasi untuk seluruh aktivitas pendidikan di sekolah. Semua kegiatan seperti pekerjaan rumah, ujian, pengumuman nilai, buletin, interaksi (orang tua, murid dan guru) dilakukan secara online yang dapat diakses melalui web sekolah. TELKOM berupaya mewujudkan progam tersebut dengan membangun laboratorium komputer di berbagai sekolah dan mengembangkan web sekolah di seluruh Sumatera.

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Deklarasi Generasi Digital Sumatera

Sumatera Digital Generation Declaration

Pada tanggal 14 Agustus 2007, 5.500 siswa dari 10 propinsi di Sumatera menggelar Deklarasi Digital Sumatera, sebuah kegiatan yang merupakan bagian dari program E4T. Kegiatan tersebut juga merupakan komitmen dari TELKOM untuk mempersiapkan generasi penerus bangsa melalui kegiatan pembekalan keilmuan mengenai informasi, komunikasi, dan teknologi berbasis internet. Dalam acara tersebut, TELKOM menyelenggarakan pelatihan internet, pembuatan e-mail, situs blog, cerdas cermat TI, dan games.

On 14 August 2007, 5,500 students from 10 provinces in Sumatera made the Sumatera Digital Declaration, an initiative that is part of the E4T program. Such an initiative also represents the commitment of TELKOM to prepare the future generation of the nation by providing them with knowledge on information, communications, and internet-based technology. In that event, TELKOM demonstrated the use of the internet, opening an e-mail account, blog sites, information technology quiz and games.

Deklarasi Generasi Digital Sumatera 1. Kami putra-putri Indonesia, dengan ini menyatakan siap untuk menerima, mengerti dan memahami informasi, komunikasi dan teknologi berbasis internet sebagai fasilitas dalam menambah wawasan dan ilmu pengetahuan kami.

Declaration 1. We, the youth of Indonesia, do hereby declare that we are ready to accept, understand and appreciate (the role) of information, communication and internet-based technology as means to broaden our knowledge and horizons.

2. Kami putra-putri Indonesia, dengan ini berjanji akan memanfaatkan informasi, komunikasi dan teknologi berbasis internet yang kami pahami untuk meningkatkan pengetahuan, pendidikan, memanfaatkan untuk tujuan positif di dalam kehidupan sehari-hari serta tidak akan menyalahgunakan pengetahuan tersebut.

2. We, the youth of Indonesia, do hereby pledge to capitalise on the information, communications and internet-based technology that we comprehend to enhance our knowledge, education, and utilize this for beneficial purposes in our daily lives and will not abuse this knowledge for unlawful gains or activities.

3. Kami putra-putri Indonesia, siap menjadi agen-agen perubahan dengan menyebarkan pengetahuan internet yang kami miliki kepada teman-teman, keluarga, dan lingkungan sekitar demi mencerdaskan kehidupan bangsa, yang secara langsung akan mensukseskan pembangunan Indonesia seutuhnya.

3. We, the youth of Indonesia, stand ready to act as agents of change by sharing our internet know-how at our disposal with our friends, families and surrounding communities for the sake of enlightening the lives of the nation, which in turn will directly influence the success of Indonesia’s nation building in its entirety.

4. Kami putra-putri Indonesia, dengan ini menyatakan siap merealisasikan visi kami untuk mempersiapkan dan membangun sistem informasi bagi masyarakat dan generasi mendatang.

4. We, the youth of Indonesia, do hereby declare that we are ready to realize our vision to prepare for and build an information system for the general public and future generations.

5. Kami putra-putri Indonesia, siap menjadi garda terdepan dalam mengimplementasikan informasi, komunikasi dan teknologi berbasis internet untuk kemajuan bangsa dan negara Indonesia.

5. We, the youth of Indonesia, stand ready to be in the forefront in implementing information, communications and internet-based technology for the advancement of the people and nation of Indonesia.

Bagimu Guru Kupersembahkan

Dedication to Our Teachers

Komitmen TELKOM dalam mengembangkan dunia pendidikan diimplementasikan melalui program pelatihan guru yang dikemas dalam Program Bagimu Guru Kupersembahkan yang diselenggarakan TELKOM bekerja sama dengan harian Republika.

The commitment of TELKOM to improve the quality of education is demonstrated through a training program for teachers, billed as a “Dedication to Our Teachers” program that TELKOM is undertaking in cooperation with the Republika daily.

Mengapa guru yang dipilih? Gurulah yang mengajarkan ilmu, moral, dan etika kepada siswa. Guru yang berkualitas akan mengajarkan ilmu dan pengetahuan yang berkualitas pula kepada murid-muridnya. Sebaliknya, jika kualitas guru buruk, maka tidak bisa diharapkan untuk menciptakan anak didik yang berkualitas. Saat ini, guru dituntut untuk bisa berperan sebagai fasilitator, membantu mengarahkan murid, penasehat, koordinator, orang yang memiliki ide, mendiagnosa jika ada masalah dengan murid, dan sebagai komunikator. Guru adalah profesi yang dituntut selalu kreatif dan inovatif sehingga siswa dapat memahami arti belajar.

Why teachers? Because they are the ones who teach science, moral values, and ethics to students. Quality teachers will impart quality education to their students. On the contrary, mediocre teachers will never be able to produce quality students. Today, a teacher is expected to be a facilitator, guiding students, offering advise, coordinating, creating ideas, diagnosing problems with students and communicating effectively. Teaching is a profession that requires creativity and innovation in order for students to grasp and understand the true meaning of learning.

Strategisnya peran guru dan kesamaan komitmen TELKOM dan Republika pada dunia pendidikan, mengantarkan kedua institusi tersebut menyelenggarakan program pelatihan guru “Bagimu Guru Kupersembahkan”. Sasarannya adalah guru SD hingga SMA. Tujuan program pelatihan guru ini adalah untuk memberikan tambahan ilmu, keahlian dan pengetahuan kepada guru yang berujung pada peningkatan kualitas guru ketika mengajar di sekolah.

The strategic nature of teachers coupled with the similar commitments of TELKOM and Republika to the academic world, have driven the two to undertake the Teachers Training program, “Dedication to Our Teachers”. Targeted at elementary to high school teachers, the program aims to broaden the horizons of teachers, enhancing their skills and knowledge so that they will improve their teachings at schools.

Pelatihan ini telah dilaksanakan selama dua tahun. Tahun pertama diadakan dari Juni 2006 hingga Maret 2007 yang terbagi dalam 10 Angkatan. Setiap angkatan diikuti 50 orang guru. Pelatihan ini meliputi guru SD, SMP, dan SMA di Jabodetabek dan Bandung. Sedangkan tahun kedua diselenggarakan dari Juni 2007 hingga April 2008 yang juga terbagi dalam 10 angkatan. Jumlah peserta per angkatan sama dengan tahun sebelumnya yaitu 50 orang. Hanya saja wilayah cakupannya diperluas, yaitu Jabodetabek, Bandung, Yogyakarta, Solo, Surabaya, dan Pekalongan. Dengan demikian sudah 1.000 orang guru yang mendapatkan pelatihan ini.

The training program is now in its second year. The first year took place from June 2006 until March 2007 and comprised of 10 classes. Each class is participated by 50 teachers. Trainings were provided to teachers of elementary schools junior high schools and senior high schools in Jabodetabek and Bandung. The second year program took place between June 2007 and April 2008, which also comprised of 10 classes of 50 participants each. The only difference is the coverage area, which was broadened to include Jabodetabek, Bandung, Yogyakarta, Solo, Surabaya and Pekalongan. To date, a total of 1,000 teachers have participated in the program.

Selama ini bagi guru, bergelut dengan kurikulum dan mata pelajaran tentu sudah hal yang sangat biasa. Berbagai pelatihan yang diterima guru pun kebanyakan terkait dengan kedua hal tersebut. Pelatihan guru TELKOM-Republika memiliki pendekatan yang berbeda. Sebab yang diajarkan dalam pelatihan ini sebagian besar nonkurikulum, jadi ada nilai lain selain wawasan akademis yang diberikan.

For teachers in general, dealing with curricula and their respective teaching subjects constitute their everyday fares. A large proportion of their usual training materials often deal with these same issues. The TELKOM-Republika teacher’s training program takes an entirely different approach. What is taught in the program in non-curricula, and goes beyond mere academic scope.

The TELKOM-Republika teacher’s training program takes an entirely different approach. What is taught in the program in noncurricula, and goes beyond mere academic scope.


Pelatihan guru TELKOM-Republika memiliki pendekatan yang berbeda. Sebab yang diajarkan dalam pelatihan ini sebagian besar nonkurikulum, jadi ada nilai lain selain wawasan akademis yang diberikan.

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Pelatihan yang dedikasikan untuk meningkatkan kualitas guru di Indonesia ini memang dirancang sedemikian rupa sehingga berbeda dengan pelatihan yang sering mereka ikuti. Materi yang diajarkan antara lain tentang motivasi, proses kreatif, komunikasi efektif, penulisan popular, tren teknologi informasi (TI), dan kepribadian menarik.

This training is dedicated to enhancing the quality of teachers in Indonesia, and has been designed in such a way as to differ from ordinary trainings that teachers are accustomed to. Training materials deal among other things in motivational skills, creative processes, effective communications, popular writings, information technology trends, and attractive personalities.

Pengajarnya pun berasal dari berbagai kalangan, seperti pejabat negara, artis, pengusaha, wartawan, eksekutif perusahaan, seniman dan budayawan, serta para profesional.

Trainers come from various backgrounds, such as government officials, celebrity figures, business leaders, journalists, corporate executives, poets and artists, and professionals.

Scores of famous personalities have lectured in this training program, including Chairman of People`s Consultative Assembly (MPR), Hidayat Nur Wahid; Chairman of the Constitutional Court, Jimly Asshiddiqie; Minister of Communications and Information, M. Nuh; Presidential spokesperson, Andi A Mallarangeng; Rector of UIN, Syarif Hidayatullah Komaruddin Hidayat; and Director General Empowerment of the Department of Social Affairs, Gunawan Sumodiningrat. Other lecturers include the Chairman of the Indonesian Association of Young Entrepreneurs (HIPMI), Sandiaga S Uno; Founder of Prambors Radio and President Commissioner of PT Masima Content & Channel, Malik Sjafei; Special Staff to the President, Yenny Wahid; the Director General for Teachers and Teaching Quality Enhancement of the Department of National Education, Fasli Jalal; personality guru, Leila Mona Ganiem; Director of HRD and Corporate Relations of PT Unilever Indonesia, Josef Bataona; and Director of IT of TELKOM, Indra Utoyo.There are writers, artists, scientists and socialites including Andrea Hirata, Ahmad Tohari, Putu Wijaya, Purwatjaraka, Dwiki Darmawan, M Farhan, Neno Warisman, Maudy Koesnaedi, Shahnaz Haque, Emha Ainun Nadjib, Tisna Sanjaya, Acil Bimbo, and Ratih Sanggarwati.

Dengan mengikuti pelatihan guru ini, maka diharapkan guru mendapat ruang diskusi, berbagi pengalaman dengan para ahli dan sesama rekan guru, mendapat jejaring baru, menjadi guru yang lebih percaya diri dan lebih menyenangkan dalam berhadapan dengan siswa di kelas, serta menjadi “Generasi Baru Guru” yang siap menghadapi tantangan zaman.

In this program, participating teachers have the opportunities for open discussions and share opinions with leading public figures and among their teaching peers, develop networking relations, become more confident teachers and develop pleasant personalities when teaching in their classrooms, and turn into a “New Generation of Teachers” ready to take on the challenges of tomorrow.


Sejumlah nama tercatat sebagai pembicara/pengajar dalam pelatihan ini, antara lain adalah Ketua Majelis Permusyawaratan Rakyat (MPR) Hidayat Nur Wahid, Ketua Mahkamah Konstitusi Jimly Asshiddiqie, Menteri Komunikasi dan Informatika (Menkominfo) M. Nuh, Juru bicara presiden Andi A Mallarangeng, Rektor UIN Syarif Hidayatullah Komaruddin Hidayat, serta Dirjen Pemberdayaan Sosial Departemen Sosial Gunawan Sumodiningrat. Selain itu juga Ketua Himpunan Pengusaha Muda Indonesia (HIPMI) Sandiaga S Uno, Pendiri radio Prambors yang juga komisaris utama PT Masima Content & Channel Malik Sjafei, staf khusus presiden Yenny Wahid, Dirjen Peningkatan Mutu Pendidik dan Tenaga Kependidikan Departemen Pendidikan Nasional Fasli Jalal, pakar kepribadian Leila Mona Ganiem, Direktur HRD dan Corporate Relations PT Unilever Indonesia Josef Bataona, dan Direktur IT TELKOM Indra Utoyo. Selain itu juga dari kalangan penulis, artis, seniman, dan budayawan, antara lain Andrea Hirata, Ahmad Tohari, Putu Wijaya, Purwatjaraka, Dwiki Darmawan, M Farhan, Neno Warisman, Maudy Koesnaedi, Shahnaz Haque, Emha Ainun Nadjib, Tisna Sanjaya, Acil Bimbo, dan Ratih Sanggarwati turut berbagi pengalaman dengan para peserta pelatihan.

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Ciptakan Seribu Bintang

Creating a Thousand Stars

Dengan semangat serupa memajukan dunia pendidikan Indonesia, TELKOM Divisi Regional Jawa Timur menggagas program Ciptakan Seribu Bintang.

With similar drive to advance education in Indonesia, TELKOM Regional Division East Java has come up with “Creating a Thousand Stars program.

Untuk mengurangi kesenjangan digital masyarakat Jawa Timur melalui sosialisasi penggunaan internet, TELKOM berharap akan tumbuh kebiasaan yang akan melahirkan kebutuhan terhadap penggunaan internet. Untuk itu TELKOM memberikan pelatihan internet kepada para guru sebagai agen-agen perubahan dalam masyarakat.

To reduce the gap in the digital divide among the people of East Java through socialization on the use of internet, TELKOM hopes that, by cultivating the habit, demand for public use of the internet will eventually grow. To that end, TELKOM provides internet training to school teachers as agents of change within communities.

Sebanyak 1.000 guru diharapkan menjadi “bintang” dalam program Ciptakan 1.000 Bintang ini. Guru merupakan bintang dalam dunia pendidikan yang mampu mengubah dunia pendidikan menjadi lebih baik. Diharapkan dengan program ini, guru mampu memberikan pelajaran yang mudah dicerna bagi siswa dan menciptakan suasana belajar yang menyenangkan. Guru pun mampu menerapkan pembelajaran berbasis Information, Communication dan Technology (ICT).

A total of 1,000 teachers are expected to turn into “stars” through the “Creating a Thousand Stars” program. Teachers represent the stars of the academic world who are capable of changing the educational environment for the better. This program is expected to enable teachers to teach more effectively and create a conducive learning environment. These teachers will also be able to apply Information, Communication and Technology (ICT)-based teaching.

Selain 1.000 guru di tingkat SD hingga SMA, program ini juga mentargetkan peserta pelatihan untuk 200 pemangku kepentingan dalam dunia pendidikan, 40 kepala sekolah, dan 40 guru terbaik.

In addition to 1,000 teachers from the elementary and high-school level, the program also accommodates training participants for 200 stakeholders of the academia, 40 school principals and 40 best teachers.

Pada tahun 2007, Ciptakan 1.000 Bintang telah berhasil memberikan pelatihan kepada 1.459 guru, dan sampai dengan akhir tahun 2007 berhasil memberikan pelatihan kepada 3.249 guru yang disampaikan dalam kurun waktu tiga tahun.

In 2007, Creating a Thousand Stars succeeded in providing training to 1,459 teachers, and as at year-end 2007, had trained a cumulative total of 3,249 teachers within a three-year period.

e-Learning

e-Learning

Untuk mendukung terbangunnya system e-Learning di Indonesia, TELKOM telah menandatangani Naskah Nota Kesepahaman (MoU) dengan Departemen Komunikasi dan Informatika (Depkominfo), Departemen Pendidikan Nasional (Depdiknas), dan Departemen Agama (Depag). Kerjasama tersebut ditujukan untuk mendukung program bersama dalam Distribusi Bahan Ajar Online (e-Learning).

In support of the development of the e-Learning system in Indonesia, TELKOM has signed the Memorandum of Understanding (MoU) with the Department of Communications and Information (Depkominfo), the Department of National Education (Depdiknas), and Department of Religious Affairs (Depag). The cooperation is aimed at supporting the joint program in the distribution of teaching materials via on-line (e-Learning).

Melalui kerjasama tersebut, TELKOM berperan dalam penyediaan infrastruktur jaringan akses Internet ke 1.035 sekolah menengah atas (SMU dan Madrasah Aliyah) di seluruh Indonesia. Selain mendukung distribusi bahan ajar online, diharapkan juga akan menjadi titik awal penerapan sistem e-Learning di Indonesia, yang melibatkan ribuan sekolah. Karenanya, selain menyiapkan perangkat dan infrastruktur jaringan akses Internet, TELKOM juga akan ikut dalam penyusunan modul-modul pendukung pendidikan dan pelaksanaan program e-Learning.

Through such cooperation, TELKOM participates in the installation of infrastructure for the Internet network access to 1,035 high schools and madrasah throughout Indonesia. In addition to supporting the distribution of teaching materials on-line, it is expected that this will be the beginning of the widespread use of the e-Learning system, involving thousands of schools. As such, aside from installing the equipment and infrastructure of the Internet access network, TELKOM also partakes in the development of the supporting educational modules and implementation of the e-Learning program.

Langkah ini merupakan suatu lompatan bersejarah bagi TELKOM dan dunia pendidikan di Indonesia. Karena, pelaksanaan e-Learning ini mendapat dukungan dan dorongan formal dari institusi terkait dengan pendidikan, yakni Depdiknas, Depag, dan Depkominfo. Bagi TELKOM hal ini jelas sangat strategis, terutama dalam keikutsertaannya mencerdaskan bangsa.

This represents a historic stride by TELKOM and the academia in Indonesia. As such, the implementation of e-Learning has received the support and official endorsement of various institutions, including those that are related to education, including Depdiknas, Depag, and Depkominfo. TELKOM views this as strategic to its efforts in contributing to creating the smart communities.

The cooperation that has been set for three years going forward, will provide Internet links to 1,035 schools, in which 1,000 schools will receive dial-up internet access facility, whereas 35 schools will use the Dedicated Internet Access – ASTINet.

Dari 35 sekolah yang akan memperoleh akses internet dedicated, 15 Sekolah Menengah Kejuruan (SMK) akan memperoleh bandwidth 256 Kbps, sedang Sekolah Menengah Umum (SMU) dan 10 Madrasah Aliyah (MA) masingmasing memperoleh bandwidth 64 Kbps. Sementara untuk penyediaan akses internet dial up bagi 1.000 sekolah lainnya (500 SMU dan 500 MA) akan menggunakan Internet Flexi Paket Data Network.

Out of the 35 schools that receive the dedicated Internet access, 15 vocational high schools will have 256 Kbps bandwidth connection, while 10 high schools (SMU) and 10 madrasah (MA) will respectively receive 64 Kbps bandwidth. In the meantime, to facilitate the dial-up Internet connection for the other 1.000 schools (500 SMU and 500 MA) will rely on the Internet Flexi Packet Data Network.

Untuk dukungan program e-Learning ini berikut akses cumacuma selama satu tahun, TELKOM tak kurang memberikan kontribusi sebesar Rp 15 miliar hingga tiga tahun ke depan, termasuk dana pengadaan 35 router dan 1.000 buah modem.

To support the e-Learning program, with free access for one year, TELKOM contributed no less than Rp.15 billion over the next three years, including investments for the procurement of 35 routers and 1,000 modem units.

Broadband Learning Center

Broadband Learning Center

Sebagai upaya mencerdaskan masyarakat dan menciptakan media pembelajaran melalui internet dan meningkatkan pemahaman masyarakat mengenai pemanfaatan media internet, TELKOM Divisi Regional Jawa Timur berinisiatif membentuk Broadband Learning Center (BLC).

As part of the efforts to create smart communities and develop a learning medium via the Internet, as well as to increase public awareness on the use of the internet medium, TELKOM Regional Division of East Java has developed a Broadband Learning Center (BLC).

Dalam rangka mewujudkan JATIM e-Province, TELKOM sangat peduli untuk membangun masyarakat cerdas melalui pembelajaran internet dan penyediaan akses internet secara luas. Dengan kemudahan dan kenyamanan mengakses internet yang tersebar di seluruh Jawa Timur, maka masyarakat dapat memanfaatkan internet untuk kehidupan sehari-hari dengan cepat dan terjangkau.

In order to realize the idea of East Java e-Province, TELKOM is committed in creating smart communities through e-Learning and the widespread provision for internet access. With greater ease and convenience in accessing the Internet that is spread across East Java, the general public can make use of the Internet for their daily activities with speed and at affordable cost.


Kerjasama yang dilakukan selama tiga tahun ke depan itu, akan mencakup penyediaan akses Internet ke 1.035 sekolah. Sebanyak 1.000 sekolah akan memperoleh fasilitas akses internet dial-up, dan 35 sekolah lainnya menggunakan Dedicated Internet Access – ASTINet.

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Untuk menyebarkan pengetahuan yang berkaitan dengan internet dan dunia maya, maka TELKOM membangun sarana pembelajaran internet, yaitu BLC.Room dan BLC.Com

To spread knowledge related to the Internet and the world wide web, TELKOM has established Internet learning facilities, namely BLC.Room and BLC.Com

BLC.Room merupakan tempat yang disiapkan TELKOM sebagai media bagi masyarakat untuk dapat mengakses internet secara gratis, dan media pelatihan komputer dan internet untuk guru, siswa, pemerintahan, TNI, pamong praja, UKM, dan masyarakat lainnya. TELKOM menyediakan tenaga pelatih yang setiap harinya memberikan pelatihan internet bagi komunitas yang membutuhkan. BLC didirikan di beberapa lokasi. Untuk setiap BLC, TELKOM menyiapkan 20 unit komputer yang telah dilengkapi akses internet. Untuk menyelenggarakan dan mengembangkan BLC, TELKOM menjaring mitra-mitra kerja.

BLC.Room has been established by TELKOM for the public to try out the Internet free-of-charge, and a medium for computer and Internet training for teachers, students, public officials, members of the armed forces, regency staffs, SME and other members of the community. TELKOM provides the training staff who give their trainings daily for whoever avail themselves to the facility. BLC.Room is established in several locations. For every BLC.Room, TELKOM facilitates 20 computer units that have been equipped with Internet links. To operate and develop the BLC.Room, TELKOM engages various business partners.

Sedangkan BLC.Com merupakan pendukung BLC.Room berupa portal pembelajaran internet dan layanan multimedia yang dapat diakses secara online dan interaktf.

Meanwhile, BLC.Com supports the BLC.Room in the form of a learning Internet portal with multimedia capabilities and services that are accessible via online and are interactive.

Melalui BLC.Com ini, para peserta pelatihan yang tergabung dalam BLC.Room dapat saling berkomunikasi dalam suatu forum online untuk meningkatkan pengetahuan tentang hal-hal yang berkaitan dengan teknologi informasi. Dalam BLC.Com, para pengguna dapat melakukan download materi-materi pembelajaran secara gratis, atau jika ingin mendapatkan materi pelatihan dalam bentuk hardcopy, para pengguna dapat melakukan order pemesanan melalui belanja secara online.

Through BLC.Com portal, trainees at the BLC.Room can communicate with each other through an on-line forum that increases their knowledge and experience on the use of the Internet and information technology. Through the BLC.Com, users can download learning materials freely, or if they want to have their learning material on hard copy, they can obtain for copies by ordering on-line via the Internet.

Dengan adanya BLC.Com dan BLC. Room diharapkan masyarakat dapat memperoleh pengetahuan yang seluasluasnya secara cepat dan berkontribusi secara langsung memanfaatkan internet untuk kehidupan sehari-hari.

The presence of BLC.Com and BLC. Room speeds up the familiarization of the Internet by the public, enabling the use of Internet in their daily activities.

Telematics Workshop Program

Sebagai bagian dari percepatan pemahaman telematika untuk mengurangi kesenjangan pengetahuan telematika di daerah karena keterbatasan sumber pembelajaran, metode pengajaran, infrastruktur, sarana, dan guru yang berkompeten, TELKOM Divisi Regional VII membangun tempat belajar (sanggar) yang praktis dan berbiaya murah.

As part of expediting the public learning process and appreciation for the use and benefit of telematics, and to reduce the gap in telematics knowledge in rural areas due to limited learning opportunities, teaching methods, infrastructures, facilities and competent teachers, TELKOM Regional Division VII had built telematics workshops that are practical and cost-effective to construct and operate.

TELKOM bekerja sama dengan beberapa lembaga menyiapkan sarana dan prasarana sanggar telematika, termasuk materi pembelajaran yang mengacu pada kurikulum Departemen Pendidikan Nasional untuk Sekolah Menengah Atas sebagai kompetensi dasar yang harus dimiliki masyarakat untuk memahami telematika.

TELKOM cooperates with number of institutions in preparing for the establishment of the telematics workshops, including the teaching materials that conform to the curriculum of the Department of National Education for high school studies that constitute the basic competency level required for anyone to grasp the workings of telematics.

Anggota masyarakat dipersilakan bergabung dengan sanggar telematika secara gratis. Dengan semakin besarnya jumlah anggota, maka sanggar telematika akan dibagi ke dalam beberapa kelompok belajar mandiri. Sanggar telematika kemudian akan memberikan pelatihan kepada beberapa perwakilan dari kelompok belajar mandiri tersebut. Kelompok belajar mandiri inilah yang diharapkan mampun membawa perubahan kepada kebiasaan masyarakat memperoleh sumber pengetahuan dan pembelajaran, khususnya kepada budaya penggunaan internet.

Members of the community are invited to join the workshop for free. With the ever growing number of participants, they have been broken down into independent study groups. The workshop will then provide trainings to representatives of the study groups who will then share the learning experience with the rest of the group. These independent study groups are expected to act as agents of change, showing the wider public how to change their old ways of obtaining and using information, extolling the use of the Internet.

Sampai dengan akhir 2007, TELKOM Divisi Regional VII telah membangun tiga Sanggar Telematika di wilayah Kandatel Manado, Banjarmasin, dan Bali (e-Banjar / Krama IT). Sanggar telematika berlokasi di tempat-tempat umum yang mudah diakses, seperti Mall Manado Town Square dan Makassar Trade Mall.

As at year-end 2007, TELKOM Regional Division VII has established three Telematics Workshop on the Kandatel Areas of Manado, Banjarmasin, and Bali (e-Banjar/Krama IT). These workshops are strategically located in public places that are easy to get to, such as the Manado Town Square Mall and Makassar Trade Mall.

Dari ketiga Sanggar Telematika tersebut, masyarakat mendalami pengetahuan mengenai telekomunikasi dan informasi digital, antara lain pemahaman mengenai komputer, sistem operasi dan aplikasi, internet, penanganan masalah, dan pengetahuan mengenai hardware. Selain perorangan, Sanggar Telematika TELKOM Divisi Regional VII juga diikuti oleh berbagai kelompok, lembaga swasta, maupun pemerintah. Untuk memperluas wawasan, beberapa pakar telematika pernah turut membagikan pengetahuannya, di antaranya Onno W. Purbo.

From the three Telematics Workshops, the public has enhanced their knowledge on telecommunications and digital information, among other things understanding of the computer, operating systems and applications, the internet, troubleshooting, and knowledge of hardwares. In addition to individual participants, the Telematics Workshops of TELKOM Regional Division VII also receive group participants, private enterprise as well as government institutions. To broaden their perspectives, several leading telematics experts have shared their expertise in the workshops, including Onno W. Purbo.

Smart Campus

Smart Campus

Untuk kebutuhan kalangan perguruan tinggi, TELKOM menyediakan solusi Smart Campus, yang berupa layanan Total Solusi InfoComm Terintegrasi untuk kebutuhan komunikasi multimedia. Untuk itu, TELKOM telah bekerjasama dengan sejumlah perguruan tinggi di Indonesia, antara lain UGM, ITB, UI dan universitas lainnya. Solusi yang disediakan berupa penyediaan infrastruktur, layanan dasar kampus, aplikasi dan konten, serta pengelolaan bisnis dan kastamer di lingkungan kampus.

To cover the needs of universities, TELKOM provided the solution of Smart Campus, an integrated total InfoComm solution for multimedia communications. TELKOM has cooperated with several leading universities in Indonesia including UGM, ITB, UI and other universities. TELKOM’s solutions comprise of infrastructure installation, campus basic services, content and application, and the management of businesses and customers at campus grounds.


Program Sanggar Telematika

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Pengenalan internet kepada para pelajar. / Introduction to internet for students.

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Smart Campus akan memungkinkan suatu kampus akan terhubung secara online dengan entitas di luar kampus, seperti kampus-kampus lainnya di dalam maupun luar negeri, dan juga entitas komersial (bank, industri dll). Dengan begitu, proses pembelajaran berbasis teknologi, seperti distance learning, pertukaran data, kolaborasi dalam kegiatan riset, misalnya, dapat dilakukan secara real-time. Diharapkan dengan solusi Smart Campus akan semakin meningkatkan produktivitas di kalangan mahasiswa.

Smart Campus enables one campus to connect on-line with entities outside of the campus, such as other campuses both at home and abroad, as well as commercial entities such as banks and other business establishments. As such, the process of technology-based learning, such as distance learning, data exchange, collaboration in research activities, for instance, can be undertaken on a real-time basis. It is expected that with the Smart Campus solution, students will be able to increase their productivity.

a. Penyediaan akses internet kecepatan tinggi yang dipersembahkan oleh ASTINet dan SMS Kampus pada tanggal 10 November 2007 di 20 perguruan tinggi di Jawa Timur dengan lebih dari 200 ribu mahasiswa. Program ini telah dirintis TELKOM Jawa Timur 2004; b. Peningkatan bandwidth koneksi internet dan pembangunan ring backbone fiber optic untuk lingkungan kampus Universitas Hasanuddin di Makassar, tanggal 10 September 2007; c. Penyediaan layanan Flexi Campus sebanyak 25.000 ssf untuk komunitas kampus Bina Sarana Informatika (BSI) pada tanggal 25 Juli 2007; d. Penyelenggaraan ajang asah keterampilan pelajar sekolah menengah dalam bidang TI di Gedung Wanita Samarinda Kalimantan Timur tanggal 25 Juli 2007; e. Pemberian bantuan fasilitas laboratorium komputer berupa dua unit PC yang telah terkoneksi internet melalui Speedy untuk Sekolah Fajar Hidayah di Desa Cot Meuraya, Kuta Baro, Blangbintang, Aceh Besar; f. Penyelenggaraan Grand Final kompetisi Netkuis 2007 di Jakarta pada tanggal 4 Agustus 2007, diikuti 80 sekolah dengan menggunakan 90 PC yang terkoneksi ke internet Speedy. Program ini berlangsung sejak bulan Maret 2007 dan melibatkan 800 pelajar SLTP dan SLTA; g. Pemberian pelatihan Teknologi Informasi bagi para guru di Yogyakarta pada tanggal 22-23 Juni 2007 bekerja sama dengan Harian Republika; dan h. Bantuan beasiswa dan seperangkat komputer pada tanggal 23 Mei 2007 di SMAL B/C Dharma Praja, Banjarmasin.

a. Provided high speed internet access, dedicated ASTINet and SMS Campus. The event was held on November 10, 2007, in 20 universities in East Java, attended by more than 200,000 students. This program was initiated by TELKOM East Java in 2004; b. Bandwidth increment of internet connection and the development of fiber-optic backbone ring in the University of Hasanuddin, Makassar. The development began in September 10, 2007; c. Provided Flexi campus service of 25,000 ssf, to the community of Bina Sarana Informatika (BSI) on July 25, 2007; d. IT skill competition for high school students. The event was held in Gedung Wanita Samarinda, East Kalimantan, on July 25, 2007; e. Provided 2 PC units for computer laboratory facilities, with Speedy internet connection to Sekolah Fajar Hidayah, in Cot Meuraya Village, Kuta Baro Blangbintang, Greater Aceh; f. Grand Final Netkuis 2007 competition in Jakarta, on August 4, 2007. The event was participated by 80 schools, using 90 PCs connected to Speedy internet. The competition started in March 2007, involving 800 Junior and High School students; g. IT trainings provided to teachers in Yogyakarta on June 2223, 2007, in cooperation with Republika Daily; h. Provided scholarships and computer units on May 23, 2007 to SMAL B/C Dharma Praja high school, Banjarmasin.

Kegiatan donor darah. / Blood donor activity.

Health Program

TELKOM secara aktif berupaya membantu meningkatkan standar kehidupan masyarakat untuk menciptakan lingkungan dan kehidupan yang sehat dan bersih melalui kegiatan kesehatan masyarakat.

TELKOM actively supports efforts to improve the living standards of communities through various means to create healthy and conducive living conditions.

Beberapa kegiatan kesehatan masyarakat yang diselenggarakan oleh TELKOM termasuk: • Aksi Peduli Donor Darah bekerja sama dengan Pundi Amal SCTV dan PMI di Bandung, pada tanggal 19-20 Juli 2007. Kegiatan serupa juga diselenggarakan di Semarang (28-29 Juli 2007), Jakarta, Yogyakarta, dan Malang; • Kegiatan Donor Darah TELKOM di Nangroe Aceh Darussalam (NAD) pada hari Minggu, 10 September 2007; • Khitanan Massal Gratis di Al-Hidayah NAD pada tanggal 2 Juli 2007 dan di Yayasan LPI Istiqlal, Banjarmasin pada tanggal 17 Juli 2007; • Pengobatan gratis untuk masyarakat di Tanjung Riau, Batam pada tanggal 11 September 2007; • Program penyuluhan bahaya narkoba di berbagai sekolah menengah atas di Cirebon pada tanggal 30-31 Agustus 2007 yang diikuti lebih dari 1.000 siswa dan guru, bekerja sama dengan beberapa lembaga.

Several community health activities were held by TELKOM, including: • Blood donation in cooperation with Pundi Amal SCTV and PMI was held on July 19-20, 2007, in Bandung. Similar activities were also held in Semarang (July 28-29, 2007), Jakarta, Yogyakarta, and Malang; • TELKOM’s blood donation activity was held on Sunday, September 10, 2007, in Nangroe Aceh Darussalam (NAD); • Social mass circumcision activity was held on July 2, 2007, in Al-Hidayah NAD and on July 17, 2007, in Yayasan LPI Istiqlal, Banjarmasin; • Free medical service to the communities of Tanjung Riau, Batam was held on September 11, 2007; • Counseling of anti-drugs to several high schools in Cirebon was held on August 30-31, 2007 which was participated by 1,000 students and teachers, in cooperation with several institutions.

Pilar Program Kebudayaan dan Keadaban

Culture and Civility Program

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Renovation of worshiping facilities in SDN Pemurus Dalam 6, Banjarmasin, and renovation of sports facilities and school field in Banjarmasin on June 20, 2007.

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TELKOM also participated in the South East Asia Zakat Conference in Padang. During the event, Flexi and Speedy donated Rp.5,000 of every sale of its Trendy Dahsyat Starterpacks to Badan Amil Zakat (BAZ).

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Provided funds to several churches and mosques in Jayapura.

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Renovasi sarana ibadah di SDN Pemurus Dalam 6, Banjarmasin dan renovasi sarana olah raga dan halaman gedung sekolah di Banjarmasin pada tanggal 20 Juni 2007. Partisipasi dalam Konferensi Zakat se-Asia Tenggara di Padang. Dalam acara tersebut, Flexi & Speedy menyisihkan Rp 5.000 dari setiap penjualan Starterpack Trendi Dahsyat untuk disumbangkan ke Badan Amil Zakat (BAZ). Penyerahan bantuan dana untuk beberapa gereja dan masjid di Jayapura.


Pilar Program Kesehatan

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Pameran produk peserta Program Kemitraan TELKOM. / Products exhibition of TELKOM Partnership Program participants.

60

Pilar Program Kemitraan

Partnership Program

TELKOM memiliki komitmen untuk melaksanakan program kemitraan dengan memberikan pembinaan kepada usaha kecil dan menengah (mitra binaan) secara berkelanjutan. Selain penyaluran dana pinjaman, TELKOM juga memberikan program pelatihan yang disesuaikan dengan kebutuhan usaha kecil dan menengah serta pengembangan masyarakat secara luas.

TELKOM is committed to undertake the partnership program by providing mentoring to small and medium-sized businesses (mentored partners) in a sustainable manner. In addition to providing financial loans, TELKOM also provides training programs that are tailored to the needs of the SMEs as well as those of the broader communities.

Sejak tahun 2003 sampai 2007, TELKOM telah membina 40.301 mitra binaan dan menyalurkan pinjaman lunak senilai Rp 552,84 miliar. Pada tahun 2007, telah disalurkan dana kemitraan sebesar Rp 182,59 miliar dari target sebesar Rp 190 miliar atau pencapaiannya sebesar 96%, disalurkan kepada 9.709 mitra binaan yang tersebar di 33 propinsi dan terbagi dalam delapan sektor.

Since 2003 to 2007, TELKOM has supported 40,301 small business enterprises/SMEs and provided soft loans totaling Rp.552.78 billion. In 2007, the SME Partnership Funds totaled Rp.182.59 billion, accounting for 96% of the total allocated funds of Rp.190 billion, which were channeled to 9,709 partners in eight economic sectors and 33 provinces.

Porsi terbesar adalah kemitraan dalam bidang perdagangan (43,0%), diikuti sektor jasa (28,5%), dan sektor industri (18,1%). Dari dana yang disalurkan, sektor perdagangan memiliki prosentase tertinggi 39,0%, sektor jasa 29,7% dan sektor industri 18,9%.

The highest number of partnerships is in the trade sector (43.0%), followed by the services sector (28.5%), and the industry sector (18.1%). When seen in terms of distributed funds, the trade sector holds the highest percentage of 39.0%, followed by the services sector with 29.7% and the industry sector with 18.9%.

Berdasarkan survei pada tahun 2007, terdapat tiga bentuk pembinaan yang paling dibutuhkan oleh mitra binaan, yaitu pelatihan, promosi, dan pendampingan. Sementara jenis pelatihan yang dibutuhkan adalah kewirausahaan, pembukuan, dan pemasaran. Dari hasil pembinaan tersebut, mitra binaan TELKOM mengalami peningkatan secara signifikan dalam hal omzet penjualan, jumlah pendapatan, aktiva, dan jumlah tenaga kerja.

Based on the survey conducted in 2007, there are three types of support mainly required in the SME partnerships. They are training, promotion and association. As for the type of training required are entrepreneurship, accounting and marketing trainings come on top. Through the SME partnerships, TELKOM’s SME partners have significantly increased their sales turnovers, revenues, assets and number of workers.

Realisasi Program 2003-2007 Realization of Programs 2003-2007

Sektor

Industri

Jumlah Mitra Binaan / Total Partnership

Persentase (%) / Percentage (%)

Jumlah Penyaluran Dana (Rp juta) / Funds distributed (Rp. million)

Persentase (%) / Percentage (%)

Sector

7.123

17,7

101.530

18,4

17.496

43,4

218.924

39,6

Trading

772

1,9

8.899

1,6

Agriculture

Peternakan

1.404

3,5

19.004

3,4

Farming

Perkebunan

211

0,5

3.170

0,6

Plantation

1.122

2,8

13.930

2,5

Fisheries

11.574

28,7

165.855

30,0

Services

599

1,5

21.528

3,9

Others

40.301

100,0

552.840

100,0

TOTAL

Perdagangan Pertanian

Perikanan Jasa Lain-lain TOTAL

The following are several SME Partnership activities held by TELKOM: • Channeling and business support of the SME partnership program on March 23, 2007, in Banjarmasin, participated by 77 partners. • TELKOM SME Partners participated in the exhibition “Sampan Expo 2007”, held on June 26, 2007, in Tegal. • Workshop and Seminar to Improve Competitiveness and Entrepreneurship Capability’ for SME partners. It was an ongoing workshop which was held in the cities of Solo, Pekalongan, Purwokerto, and Semarang. It started in the second to fourth week of November 2007; • TELKOM SME Partners participated in the Texcraft 2007 exhibition at Jogja Expo Center Hall in July 2007. During the event, 10 TELKOM partners exhibited their works and inovations including batik motif chinaware, silk batiks, painted veils, wooden batiks, and clam shell handicrafts; • TELKOM SME Partners again participated in a series of events in September 2007: Indonesia Textile & Apparel Fair 2007 (September 6-9), Indocraft 2007 (September 12-16), and Gelar Batik Nusantara (September 19-23), all of which were held at the Jakarta Convention Center. Besides batiks, TELKOM SME Partners also exhibited Jepara wood carvings and gerabah.


Berikut adalah beberapa kegiatan pembinaan mitra binaan yang diselenggarakan TELKOM: • Penyaluran dan pembekalan program kemitraan pada tanggal 23 Maret 2007, di Banjarmasin dan diikuti oleh 77 mitra binaan; • Mitra binaan TELKOM mengikuti pameran yang dikemas dengan tajuk “Pameran Sampan Expo 2007” di Tegal pada tanggal 26 Juni 2007; • Lokakarya dan seminar untuk Meningkatkan Daya Saing dan Kemampuan Berwirausaha’ bagi para mitra binaan. Pelatihan tersebut dilakukan secara bergiliran di kota-kota Solo, Pekalongan, Purwokerto, dan Semarang yang dimulai pada minggu kedua hingga minggu ke empat di bulan November 2007; • Mitra binaan TELKOM turut berpartisipasi dalam Pameran Texcraft 2007 di Jogja Expo Center Hall yang berlangsung pada Juli 2007. Dalam kesempatan tersebut 10 mitra binaan TELKOM memamerkan karya dan inovasi mereka antara lain piring bercorak batik, batik sutra, jilbab lukis, batik kayu, dan kerajinan kerang. • Mitra binaan TELKOM kembali berpartisipasi dalam serangkaian pameran pada bulan September 2007: Indonesia Textile & Apparel Fair 2007 (6-9 September), Indocraft 2007 (12-16 September), dan Gelar Batik Nusantara (19-23 September) yang seluruhnya berlangsung di Jakarta Convention Center. Selain batik, mitra binaan TELKOM juga memamerkan ukiran kayu jepara dan gerabah.

Industry

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Pos pelayanan kesehatan untuk korban banjir. / Medical treatment outpost for flood victims.

62

Pilar Program Bantuan Kemanusiaan dan Bencana Alam

Disaster and Rescue Program

TELKOM memberikan bantuan kemanusiaan kepada masyarakat yang terkena bencana alam dengan menyediakan pertolongan pertama dalam bentuk bantuan logistik, kesehatan, makanan, dan alat-alat kebersihan.

TELKOM provided humanitarian aid to communities who are affected by natural disasters, by providing first-aid materials including logistics, medicine, food and sanitary equipment.

Berikut adalah daftar bantuan kemanusiaan TELKOM pada tahun 2007: • Penyerahan bantuan kemanusiaan untuk membantu korban bencana gempa di Sumatera Barat dan Bengkulu masingmasing sebesar Rp 360 juta dan Rp 210 juta; • Pendirian Posko Bantuan TELKOM di Bengkulu, saat terjadi gempa tektonik berkekuatan 7,9 skala Richter pada tanggal 12 September 2007 dan di Kediri, saat mengantisipasi meletusnya Gunung Kelud pada bulan Oktober 2007; • Penyerahan bantuan untuk korban gempa di Situbondo pada tanggal 10 September 2007. Bantuan yang diberikan meliputi bantuan dana sebesar Rp 50 juta dan 10 ton beras; dan • Bantuan bencana puting beliung di Kecamatan Banjar Timur pada tanggal 6 Juni 2007. TELKOM menyediakan berupa uang santunan dan telepon Flexi sebagai sarana koordinasi.

The followings are a list of our humanitarian aids in 2007:

Pilar Program Layanan Umum

Public Service Obligation Program

• Pemberian fasilitas telepon gratis bagi masyarakat yang terjebak kemacetan di Pelabuhan Penyeberangan Merak pada tanggal 31 Agustus 2007; • Menyediakan Hotspot Areas; • Pendirian Posko Bantuan TELKOM untuk memperlancar kegiatan Mudik Lebaran 2007 di beberapa lokasi: Surabaya, beberapa kota di Jawa Tengah, Pelabuhan Merak, dan Bogor.

• Provided free telephone facilities to travellers who were stuck at the extraordinary traffic jam in the Merak Harbour Bridge on August 31, 2007; • Arranged hotspot areas; • Established TELKOM Emergency Posts to assist the Lebaran holidays home-coming exodus involving millions of travellers on the road, in several locations: Surabaya, several cities in West Java, Merak Harbour, and Bogor.

• Provided humanitarian aids to the victims of earthquake disaster in West Sumatra and Bengkulu, each worth Rp.360 million and Rp.210 million, respectively; • Established TELKOM Emergency Posts in Bengkulu, at that time a tectonic earthquake measuring 7.9 on the Richter scale struck on September 12, 2007. Another emergency post was established in Kediri, to anticipate the volcanic explosion of Kelud Mountain in October 2007; • Provided aids to the victims of the earthquake in Situbondo on September 10, 2007. The aid includes funds of Rp.50 million and 10 tons of rice; • Provided aids to the victims of the whirlwinds incident in Banjar Timur subdistrict on June 6, 2007. TELKOM provided funds and Flexi telephone equipment to facilitate relief coordination.

Kinerja Lingkungan Environmental Performance

Menanamkan kepedulian lingkungan kepada generasi penerus. / Instilling environmental care among the youth of future generation.

Pilar Program Lingkungan

Environmental Program

• Kegiatan penanaman pohon di Palembang pada bulan Desember 2007. • TELKOM bekerja sama dengan Pemerintah Daerah Kabupaten Majalengka melakukan gerakan penghijauan sebagai bagian dari program Majalengka Hijau pada bulan Pebruari 2007. • Aksi penanaman 50.000 batang pohon tanaman produktif di atas lahan kritis 1,5 Ha di kawasan wisata Jogging Punclut Bandung 1 Desember 2007. • Kegiatan Fun Bike (Sepeda Sehat) bertema “Bandung bersih tanpa Polusi”, melibatkan lebih dari 1.000 biker, digelar pada hari Minggu, 23 Desember 2007 menjelajah rute sejauh 10 km mengitari jalur jalan utama Kota Bandung.

• Tree planting activities in Palembang on December 2007. • TELKOM cooperated with the Majalengka local government to implement green movement as part of the Green Majalengka program in February 2007. • Three planting of 50.000 productive plants, planted on a critical landscape of 1.5 Ha in the Puclut tourism area of Bandung on December 1, 2007. • Fun Bike activity themed: “Clean Bandung without Pollution” was attended by more than 1,000 bikers, held on Sunday, December 23, 2007, cruising a 10 km route, around the Bandung city main roads.

TELKOM Regional Division VII donated two units of motorized trash collection vehicle for the community of Manado with the hope that the city of Manado can retain its Adipura Award for city cleanliness.


TELKOM Divisi Regional VII memberikan bantuan dua unit motor pengumpul sampah kepada masyarakat Manado dengan harapan masyarakat kota Manado dapat memanfaatkannya sebagai bagian dari upaya mempertahankan penghargaan kota bersih Adipura.

63

Survei


Survey

64

Survei Dampak Kegiatan Sosial TELKOM

Impact Survey for TELKOM’s Social Activities

Survei Dampak adalah survei yang dilakukan oleh tim survei independen untuk mengetahui sejauh mana program sosial yang dilakukan TELKOM bermanfaat bagi lingkungan sekitar perusahaan dan pengaruhnya terhadap peningkatan citra TELKOM.

The Impact Survey is a survey that conducted by independent survey team to measure the extent at which the surrounding communities of TELKOM benefit from the social programs of TELKOM and whether or not these programs enhance the positive image of TELKOM.

Pada tahun 2006 Survei Dampak dilakukan di wilayah Pulau Jawa, hasilnya adalah 71,9% dari sisi penerima bantuan sosial dan 75% dari sisi masyarakat sekitar penerima bantuan memberikan nilai positif terhadap program TELKOM CSR. Ada delapan citra yang diukur yaitu: • TELKOM peduli kepada masyarakat • TELKOM cepat menanggapi keluhan masyarakat • TELKOM perusahaan yang baik • TELKOM mengerti kebutuhan masyarakat • TELKOM meningkatkan kualitas kehidupan sosial • TELKOM memperhatikan kebersamaan • TELKOM kebanggaan rakyat • TELKOM mendorong kemandirian masyarakat

In 2006 the Impact Survey was carried out in the areas of Java, with results of 71.9% from those receiving the social programs and 75.0% from those living near the recipient’s homes, in terms of positive value attributed to the TELKOM CSR programs. There were eight attributes measured: • TELKOM cares about communities • TELKOM is quick to respond to community grievances • TELKOM is a good company • TELKOM understands the needs of communities • TELKOM enhances the quality of social life • TELKOM gives attention to equality • TELKOM is the pride of the people • TELKOM encourages self-sufficiency in communities

Untuk tahun 2007, Survey Dampak dilakukan secara nasional dengan sembilan citra yang diukur yaitu: • TELKOM peduli kepada masyarakat • TELKOM mempunyai tanggung jawab sosial yang tinggi • TELKOM meningkatkan mutu pendidikan masyarakat • TELKOM meningkatkan kesehatan masyarakat • TELKOM meningkatkan fasilitas umum masyarakat • TELKOM meningkatkan kelestarian lingkungan • TELKOM meningkatkan kualitas kehidupan masyarakat • TELKOM mendorong kemandirian masyarakat • TELKOM memperhatikan kebersamaan

In 2007, the Impact Survey was undertaken nationwide with nine attributes measured: • TELKOM cares about communities • TELKOM takes its corporate social responsibility seriously • TELKOM enhances the quality of public education • TELKOM enhances public health • TELKOM enhances public facilities • TELKOM increases environmental preservation • TELKOM enhances the quality of social life • TELKOM encourages self-sufficiency in communities • TELKOM gives attention to equality

Hasil survey tahun 2007 ini hasilnya adalah 82,5% (dari sisi penerima bantuan), 92,1% (dari sisi masyarakat sekitar penerima bantuan) memberikan nilai positif terhadap program TELKOM CSR dengan sebaran sebagai berikut:

The results of the 2007 survey were 82.5% (from those receiving the social programs, and 92.1% (from those living near the homes of recipients) which gave a positive value to the TELKOM CSR programs with the following distribution:

Wilayah

Penerima Bantuan / Recipient

Masyarakat / Community

Region

Sumatera

66,7%

100,0%

Sumatera

Jawa

77,8%

94,4%

Java

Kalimantan

100,0%

66,7%

Kalimantan

Kawasan Indonesia Timur

100,0%

100,0%

Eastern Indonesia

82,5%

92,1%

National

Nasional

Survei Opini Kemitraan

Partnership Opinion Survey

Kemitraan merupakan salah satu pilar TELKOM CSR. Survei dilakukan untuk mengetahui dan memahami sejauh mana manfaat dari kemitraan dalam rangka pengembangan masyarakat.

Partnership represents one of the pillars of TELKOM CSR. Survey is carried out in order to gauge the extent at which these partnerships benefit and affect the development of communities.

Dimensi yang diukur dalam survei adalah reliability, assurance, tangible, emphaty, responsiveness. Hasil survei adalah sebagai berikut:

Factors that are measured in the survey are reliability, assurance, tangibility, emphaty, responsiveness. The results of these surveys were as follows:

Wilayah

2007

2006

Region

Sumatera

88,86%

85,00%

Sumatera

Jawa

86,81%

86,65%

Java

Kalimantan

85,86%

81,70%

Kalimantan

Kawasan Indonesia Timur

87,59%

83,60%

Eastern Indonesia

Nasional

87,08%

84,30%

National

TELKOM’s Partnership Program

“Saya mendapatkan bantuan program kemitraan PT TELKOM yang sangat bermanfaat bagi tambahan modal usaha kami. Omzet dan order usaha kami sangat pesat karena disamping tambahan modal, dalam penjualan kami diikutsertakan juga dalam even pameran-pameran. Pokoknya...!! Program kemitraan TELKOM Siiiip..... dech...” (Iwan Herawan, pengrajin miniatur binatang di Bandung)

“I received the partnership program assistance of PT TELKOM that is extremely beneficial in terms of providing working capital for our business. Our sales turnovers have since grown rapidly because in addition to additional capital, we are also featured in trade events and exhibitions. No doubt...!! TELKOM’s partnership program is truly outstanding...” (Iwan Herawan, maker of miniature animal models in Bandung)


Program Kemitraan TELKOM

65

Referensi terhadap Indeks GRI GRI Index Reference ITEM

REQUIRED ITEM IN GRI

PAGE NUMBER

Profile 1

Strategy and Analysis

1.1

Statement from the most senior decision maker of the organization

SR 2

1.2

Description of key impacts, risks, and opportunities

AR 69-77

ITEM


PAGE NUMBER

3.12

Table identifying the location of the Standard

SR 66

Assurance 3.13

Policy and current practice with regard to seeking external assurance for the report.

4.

Governance, Commitments, and Engagement

NA

Governance

2.

Organizational Profile

2.1

Name of the organization

SR 4

2.2

Primary brands, products, and/or services

SR 6-7

2.3

Operational structure of the organization, including main divisions, operating companies subsidiaries, and joint ventures

SR 10-11

2.4

Location of organization’s headquarters

SR 70

2.5

Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report

NA

2.6

Nature of ownership and legal form

SR 4

2.7

Markets served

SR 9

2.8

Scale of the reporting organization

SR 4

2.9

Significant changes during the reporting period regarding size, structure, or ownership including:

SR 12-15

2.10

Awards received in the reporting period

SR 16-17

3.

Report Parameters

4.1

Governance structure of the organization

SR 22

4.2

Indicate whether the Chair of the highest governance body is also an executive officer

SR 22

4.3

For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or nonexecutive members

SR 23

Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body

SR22

Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance)

SR 25

4.6

Processes in place for the highest governance body to ensure conflicts of interest are avoided

SR 25-27

4.7

Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics.

SR 24

Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance

SR 36-37

Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance.

SR 38

Processes for evaluating the highest governance body’s own performance.

SR 22-23

4.4

4.5

Report Profile

4.8

3.1

Reporting period (e.g., fiscal/calendar year) for information provided

SR 1

3.2

Date of most recent previous report (if any).

SR 1

3.3

Reporting cycle (annual, biennial, etc.)

SR 1

3.4

Contact point for questions regarding the report or its contents

SR TOC

4.9

4.10


Report Scope and Boundary

66

3.5

Process for defining report content

SR 1

Commitments to External Initiatives

3.6

Boundary of the report

SR 1

4.11

3.7

State any specific limitations on the scope or boundary of the report

SR 7

3.8

Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities

NA

3.9

Data measurement techniques and the bases of calculations

NA

3.10

Explanation of the effect of any re-statements of information provided in earlier reports

NA

Significant changes from previous reporting periods

NA

3.11

4.12

4.13

Explanation of whether and how the precautionary approach or principle is addressed by the organization

NA

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.

SR 27

Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization:

NA

Stakeholder Engagement

GRI Content Index

SR: Sustainability Report 2007 • NA: Not Available • NR: Not Relevant to TELKOM’s Business

PAGE NUMBER

ITEM


4.14

List of stakeholder groups engaged by the organization.

4.15

Basis for identify cation and selection of stakeholders with whom to engage.

SR 38-39

4.16

Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

SR 38-39

Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.

SR 38-39

4.17

SR 38-39

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

SR 42-63

SR 42-43

EC3

Coverage of the organization’s defined benefit plan obligations.

SR 42-43

EC4

Significant financial assistance received from government.

NA

EC6

EC7

Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.

NA

Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.

NA

Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.

EC9

Indirect energy consumption by primary source.

NA

EN5

Energy saved due to conservation and efficiency improvements.

NA

EN6

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.

NA

Initiatives to reduce indirect energy consumption and reductions achieved.

NA

EN7

EN8

Total water withdrawal by source.

NA

EN9

Water sources significantly affected by withdrawal of water.

NA

EN10

Percentage and total volume of water recycled and reused.

NA

Aspect: Biodiversity Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.

NR

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.

NR

EN13

Habitats protected or restored.

NR

EN14

Strategies, current actions, and future plans for managing impacts on biodiversity.

NR

EN15

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.

NR

NA

Aspect: Emissions, Effluents, and Waste

Aspect: Indirect Economic Impacts Core EC8

EN4

EN12

Aspect: Market Presence EC5

PAGE NUMBER

EN11

Financial implications and other risks and opportunities for the organization’s activities due to climate change.

EC2


Aspect: Water

Economic Performance Indicators Aspect: Economic Performance EC1

ITEM

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement.

SR 44-63

Understanding and describing significant indirect economic impacts, including the extent of impacts.

SR 37-38

Environmental Performance Indicators Aspect: Materials

EN16

Total direct and indirect greenhouse gas emissions by weight.

NR

EN17

Other relevant indirect greenhouse gas emissions by weight.

NR

EN18

Initiatives to reduce greenhouse gas emissions and reductions achieved.

NR

EN19

Emissions of ozone-depleting substances by weight.

NR

EN20

NO, SO, and other significant air emissions by type and weight.

NR

EN21

Total water discharge by quality and destination.

NR

Materials used by weight or volume.

NA

EN22

NA

EN2

Percentage of materials used that are recycled input materials.

Total weight of waste by type and disposal method.

NA

EN23

Total number and volume of significant spills.

NR

EN24

Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally

NR

Aspect: Energy EN3

Direct energy consumption by primary energy source.

NA



EN1

67

ITEM


PAGE NUMBER

EN25

Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff.

NR

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation

NR

Percentage of products sold and their packaging materials that are reclaimed by category.

NR

EN26

EN27

Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations.


PAGE NUMBER

LA7

Rates of injury, occupational diseases, lost days, and absenteeism and number of work related fatalities by region.

NA

Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases

SR 30

Health and safety topics covered in formal agreements with trade unions.

SR 32

LA8

Aspect: Compliance EN28

ITEM

LA9

Aspect: Training and Education LA10

Average hours of training per year per employee by employee category.

SR 30

LA11

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.

SR 30-31

Percentage of employees receiving regular performance and career development reviews.

SR 30-31,33

NA

Aspect: Transport EN29

Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce.

NA

Aspect: Diversity and Equal Opportunity

Aspect: Overall EN30

Total environmental protection expenditures and investments by type.

LA13 NA

LA14

Social Performance Indicators Aspect: Employment LA1

Total workforce by employment type, employment contract, and region.

SR 28-29

LA2

Total number and rate of employee turnover by age group, gender, and region.

SR 28-32

LA3

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.

SR 3031,33,35

LA4

Percentage of employees covered by collective bargaining agreements.

SR 32-33

LA5

Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.

NA

HR1

HR3

HR4 SR 35


Ratio of basic salary of men to women by employee category.

NA

Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.

NA

Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.

NA

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.

NA

Total number of incidents of discrimination and actions taken.

NA

Aspect: Freedom of Association and Collective Bargaining Core HR5

68

SR 28-29

Aspect: Non Discrimination

Aspect: Occupational Health and Safety Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs

Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.

Human Rights Performance Indicators Aspect: Investment and Procurement Practices

HR2

Aspect: Labor/management Relations

LA6

LA12

Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.

NA

Aspect: Child Labor HR6


Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.

SR 28

ITEM


PAGE NUMBER

Aspect: Forced and Compulsory Labor HR7

Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.

Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations.

Total number of incidents of violations involving rights of indigenous people and actions taken.

Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.

NA

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.

NA

Aspect: Product and Service Labeling PR3 NA

PR4

SR64-65

Aspect: Corruption

PR5

Percentage and total number of business units analyzed for risks related to corruption.

NA

SO3

Percentage of employees trained in organization’s anti-corruption policies and procedures.

NA

Actions taken in response to incidents of corruption.

NA

PR6

PR7

Aspect: Public Policy SO5

Public policy positions and participation in public policy development and lobbying.

NA

SO6

Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.

NA

Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.

Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.

NA

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

SR 64-65

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.

NA

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.

NA

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

NA

Aspect: Compliance PR9 NA

Aspect: Compliance Core SO8

NA

Aspect: Customer Privacy PR8

Aspect: Anti Competitive Behavior SO7

Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.

Aspect: Marketing Communications

SO2

SO4

PR1

NA

Society Performance Indicators Aspect: Community SO1

PAGE NUMBER

PR2

Aspect: Indigenous Rights HR9


NA

Aspect: Security Practices HR8

ITEM

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.

NA

NA

Product Responsibility Performance Indicators Aspect: Customer Health and Safety



69

PT TELEKOMUNIKASI INDONESIA Tbk. Jl. Japati No. 1 Bandung 40133 Tel : (62-22) 452 1108, 452 7252 Fax : (62-22) 720 3247 Corporate Communication Department Grha Citra Caraka Building 5th Floor Jl. Jendral Gatot Subroto No. 52, Jakarta 12710 Tel : (62-21) 521 5109 Fax : (62-21) 522 0500 www.telkom-indonesia.com

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