61
Lampiran I Hasil Data Responden & Validitas Total Quality Management (Fokus Pelanggan) NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Jenis Kelamin P P P L L L P P L P P P L L L P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Produksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi
FP1 FP2 FP3 FP4 FP5 FP6 2 4 3 4 4 4 3 4 4 4 5 4 4 4 5 4 5 4 4
4 4 5 4 4 4 4 4 2 4 5 4 4 5 4 5 5 4 5
2 4 4 4 4 4 2 4 2 4 5 4 4 3 4 5 3 4 5
4 2 4 4 4 4 3 4 4 4 4 4 4 3 5 5 3 4 5
4 4 4 4 4 4 3 3 4 4 3 4 4 4 4 5 4 4 5
4 4 4 4 4 5 3 5 3 3 2 4 4 5 5 4 4 4 4
62 2
NO 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L P P L L P L P P L L P L L L L P L
Umur 40 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 10 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan D3 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan Administrasi Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
FP1 FP2 FP3 FP4 FP5 FP6 4 4 5 5 5 4 4 5 4 5 4 4 4 5 5 4 5 3 4 4
4 4 4 5 5 4 4 5 4 5 4 5 5 5 5 4 5 4 4 4
4 4 4 5 5 4 4 5 4 4 4 4 4 4 4 4 5 4 4 4
4 4 5 4 5 4 5 4 4 4 5 5 5 5 5 5 5 4 5 4
4 4 5 4 5 4 5 4 4 4 5 4 5 5 5 4 4 5 5 4
4 4 4 4 5 4 5 4 4 5 5 4 4 2 5 3 4 3 5 4
63
Fokus Pelanggan Reliabi lity Statistics Cronbach's Alpha Based on St andardized Items .692
Cronbach's Alpha .684
N of Items 6
Item-Total Statistics
FP1 FP2 FP3 FP4 FP5 FP6
Scale Mean if Item Deleted 20.7692 20.5897 20.9487 20.6923 20.7179 20.8974
Scale Variance if Item Deleted 4.814 4.985 4.208 4.587 5.103 5.305
Corrected Item-Tot al Correlation .436 .424 .586 .484 .434 .178
Squared Mult iple Correlation .308 .305 .478 .438 .387 .056
Cronbach's Alpha if Item Delet ed .636 .641 .578 .619 .640 .729
Hasil pengujian dengan menghilangkan pertanyaan FP6 Reliabi lity Statistics
Cronbach's Alpha .729
Cronbach's Alpha Based on St andardized Items .725
N of Items 5
Item-Total Statistics
FP1 FP2 FP3 FP4 FP5
Scale Mean if Item Deleted 16.7436 16.5641 16.9231 16.6667 16.6923
Scale Variance if Item Deleted 3.669 3.831 3.073 3.491 4.061
Corrected Item-Tot al Correlation .462 .447 .645 .499 .400
Squared Mult iple Correlation .305 .304 .478 .438 .366
Cronbach's Alpha if Item Delet ed .693 .698 .614 .679 .714
64
Lampiran II Hasil Data Responden & Validitas Total Quality Management (Kepemimpinan) NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Jenis Kelamin P P P L L L P P L P P P L L L P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Produksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi
KP1
KP2
KP3
KP4
4 4 4 5 4 4 3 4 4 3 4 4 4 4 4 4 4 4 5
4 4 3 5 4 4 5 4 2 5 4 4 2 4 4 4 5 4 4
4 3 5 5 4 4 4 4 4 4 4 4 4 4 5 4 5 4 4
4 3 5 5 4 4 4 4 4 5 4 4 4 4 5 5 4 4 5
KP5 4 4 5 4 4 4 2 4 4 3 3 4 4 5 4 5 5 3 5
65 2
NO 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L P P L L P L P P L L P L L L L P L
Umur 40 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 10 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan D3 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan Administrasi Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
KP1
KP2
KP3
KP4
4 4 5 5 5 4 4 5 4 5 4 5 4 4 5 4 4 5 4 4
4 5 4 5 5 4 4 4 4 5 5 5 4 4 5 3 5 5 4 4
4 5 4 5 5 4 5 5 4 5 4 4 4 5 5 5 4 5 5 4
4 5 4 4 5 4 5 5 4 5 5 5 5 5 5 4 4 5 5 4
KP5 4 5 5 5 5 4 4 4 4 5 4 5 4 4 5 5 4 4 4 4
66
Kepemimpinan Reliabi lity Statistics Cronbach's Alpha Based on St andardized Items .712
Cronbach's Alpha .684
N of Items 5
Item-Total Statistics
KP1 KP2 KP3 KP4 KP5
Scale Mean if Item Deleted 17.1395 17.1860 17.0000 16.9302 17.1395
Scale Variance if Item Deleted 3.028 3.155 2.857 2.876 3.028
Corrected Item-Tot al Correlation .578 .226 .590 .556 .360
Squared Mult iple Correlation .417 .167 .519 .496 .374
Cronbach's Alpha if Item Delet ed .587 .745 .572 .584 .671
Hasil pengujian dengan menghilangkan pertanyaan KP2
Reliabi lity Statistics
Cronbach's Alpha .745
Cronbach's Alpha Based on St andardized Items .752
N of Items 4
Item-Total Statistics
KP1 KP3 KP4 KP5
Scale Mean if Item Deleted 12.9767 12.8372 12.7674 12.9767
Scale Variance if Item Deleted 2.071 1.854 1.945 1.833
Corrected Item-Tot al Correlation .553 .624 .529 .475
Squared Mult iple Correlation .359 .519 .480 .335
Cronbach's Alpha if Item Delet ed .683 .639 .692 .733
67
Lampiran III Hasil Data Responden & Validitas Total Quality Management (Keterlibatan Karyawan) NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Jenis Kelamin P P P L L L P P L P P P L L L P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi
KK1 KK2 KK3 KK4 KK5 KK6 4 5 4 5 4 4 3 4 3 5 4 4 4 4 5 5 4 4 5
4 5 4 3 5 4 5 5 4 4 4 4 5 4 4 4 4 4 4
4 5 5 4 4 4 3 4 4 5 4 4 5 5 5 4 4 4 4
4 4 5 5 4 4 2 4 4 5 4 4 4 4 4 4 5 4 4
3 4 5 4 4 4 2 4 3 5 4 5 5 4 5 2 5 4 2
4 4 4 4 4 4 3 5 4 4 4 4 4 4 5 4 4 4 4
2 68
NO 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L P P L L P L P P L L P L L L L P L
Umur 40 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 10 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan D3 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan Administrasi Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
KK1 KK2 KK3 KK4 KK5 KK6 4 5 5 4 5 4 5 4 4 5 4 5 5 4 5 4 5 5 5 5
4 5 5 4 5 4 5 5 5 4 5 3 5 3 5 4 5 5 5 5
4 4 4 5 5 4 4 4 4 4 4 4 4 4 5 4 4 4 4 4
5 5 4 5 5 4 5 5 4 4 5 5 4 2 5 4 3 5 4 5
5 5 4 5 5 4 5 5 5 4 5 5 5 4 5 3 3 4 4 4
5 5 4 5 5 4 5 5 5 4 4 4 5 4 5 5 5 5 5 4
69
Keterlibatan Karyawan Reliabi lity Statistics Cronbach's Alpha Based on St andardized Items .709
Cronbach's Alpha .705
N of Items 6
Item-Total Statistics
KK1 KK2 KK3 KK4 KK5 KK6
Scale Mean if Item Deleted 21.3077 21.4103 21.5128 21.4615 21.5385 21.3590
Scale Variance if Item Deleted 5.166 5.354 5.362 4.097 3.729 5.078
Corrected Item-Tot al Correlation .371 .244 .434 .613 .555 .478
Squared Mult iple Correlation .237 .083 .261 .419 .468 .256
Cronbach's Alpha if Item Delet ed .684 .722 .674 .601 .628 .659
Hasil pengujian dengan menghilangkan pertanyaan KK2 Reliabi lity Statistics
Cronbach's Alpha .722
Cronbach's Alpha Based on St andardized Items .729
N of Items 5
Item-Total Statistics
KK1 KK3 KK4 KK5 KK6
Scale Mean if Item Deleted 17.0000 17.2051 17.1538 17.2308 17.0513
Scale Variance if Item Deleted 4.158 4.220 3.134 2.761 4.050
Corrected Item-Tot al Correlation .347 .474 .623 .578 .469
Cronbach's Alpha if Item Delet ed .721 .688 .611 .645 .684
70
Lampiran IV Hasil Data Responden & Validitas Total Quality Management (Pendekatan Proses) NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Jenis Kelamin P P P L L L P P L P P P L L L P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi
PP1 PP2 PP3 PP4 PP5 PP6 PP7 4 4 4 4 4 4 3 4 4 5 4 4 4 4 5 4 4 4 4
4 4 4 4 3 5 4 4 4 5 4 4 4 4 4 4 4 4 4
4 4 5 4 4 5 4 4 4 5 4 4 4 4 5 5 5 4 5
3 4 4 4 4 4 3 4 3 5 4 4 4 4 4 4 5 4 4
4 4 4 4 4 5 3 4 4 5 4 4 4 4 4 4 5 4 4
4 3 5 4 4 4 3 3 4 5 4 4 4 4 5 4 5 4 4
4 3 4 4 4 5 3 3 4 5 4 4 4 5 5 5 4 5 4
71 2
NO 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L P P L L P L P P L L P L L L L P L
Umur 40 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 10 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan D3 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan Administrasi Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
PP1 PP2 PP3 PP4 PP5 PP6 PP7 4 4 4 4 5 4 4 5 4 4 4 5 5 3 5 5 3 5 4 4
4 4 4 5 5 4 4 5 4 4 4 4 5 4 5 5 4 4 4 4
4 5 4 5 5 4 5 5 4 4 4 5 5 5 5 5 5 4 5 4
4 4 4 5 5 4 5 5 5 5 4 5 4 3 5 4 5 5 5 4
4 4 4 4 5 4 5 5 5 5 4 5 4 3 3 5 5 5 5 4
4 4 4 4 5 4 5 5 4 5 4 4 5 2 3 3 4 5 5 4
5 4 4 5 5 4 5 5 4 4 4 5 4 3 5 4 4 5 5 4
72
Pendekatan Proses Reliabi lity Statistics Cronbach's Alpha Based on St andardized Items .812
Cronbach's Alpha .815
N of Items 7
Item-Total Statistics
PP1 PP2 PP3 PP4 PP5 PP6 PP7
Scale Mean if Item Deleted 25.5128 25.4872 25.2051 25.4359 25.4103 25.5641 25.3846
Scale Variance if Item Deleted 6.151 6.835 7.062 5.621 5.933 5.568 5.611
Corrected Item-Tot al Correlation .608 .437 .281 .692 .616 .586 .666
Squared Mult iple Correlation .474 .431 .210 .566 .563 .530 .494
Cronbach's Alpha if Item Delet ed .783 .809 .830 .765 .780 .787 .770
Hasil pengujian dengan menghilangkan pertanyaan PP3 Reliabi lity Statistics
Cronbach's Alpha .830
Cronbach's Alpha Based on St andardized Items .828
N of Items 6
Item-Total Statistics
PP1 PP2 PP4 PP5 PP6 PP7
Scale Mean if Item Deleted 21.0513 21.0256 20.9744 20.9487 21.1026 20.9231
Scale Variance if Item Deleted 5.260 6.026 4.762 4.997 4.621 4.757
Corrected Item-Tot al Correlation .610 .376 .697 .644 .624 .669
Squared Mult iple Correlation .471 .346 .561 .562 .530 .491
Cronbach's Alpha if Item Delet ed .802 .841 .782 .794 .801 .788
73 2
Hasil pengujian dengan menghilangkan pertanyaan PP2 Reliabi lity Statistics
Cronbach's Alpha .841
Cronbach's Alpha Based on St andardized Items .841
N of Items 5
Item-Total Statistics
PP1 PP4 PP5 PP6 PP7
Scale Mean if Item Deleted 16.8718 16.7949 16.7692 16.9231 16.7436
Scale Variance if Item Deleted 4.483 3.904 4.077 3.652 3.933
Corrected Item-Tot al Correlation .547 .698 .664 .677 .653
Cronbach's Alpha if Item Delet ed .834 .794 .804 .802 .807
74
Lampiran V Hasil Data Responden & Validitas TQM (Pendekatan Sistem Management) NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Jenis Kelamin P P P L L L P P L P P P L L L P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi
PSM1
PSM2
PSM3
PSM4
PSM5
PSM6
4 4 4 4 4 4 3 4 2 4 4 4 4 4 5 4 4 4 4
4 4 4 4 4 5 3 3 4 4 4 4 4 4 4 3 4 4 3
4 3 5 4 4 4 2 4 3 5 4 4 4 4 4 3 4 4 4
4 4 5 4 4 5 3 4 4 5 4 4 4 4 4 4 4 4 4
4 4 5 4 4 5 3 4 3 5 4 4 4 4 4 4 5 4 4
4 3 5 4 3 4 4 3 4 4 4 4 4 4 4 4 4 4 4
75 2
NO 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L P P L L P L P P L L P L L L L P L
Umur 40 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 10 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan D3 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan Administrasi Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
PSM1
PSM2
PSM3
PSM4
PSM5
PSM6
4 4 4 5 5 4 4 4 4 5 5 5 4 3 5 4 4 4 4 4
4 3 4 5 5 4 4 4 5 5 5 5 5 4 5 4 5 4 4 4
5 4 4 5 5 4 4 5 4 4 4 4 5 2 5 4 5 4 4 4
4 4 4 5 5 4 4 5 4 4 4 4 5 4 5 4 4 5 4 4
4 4 4 4 5 4 4 5 4 4 4 4 4 4 5 5 4 5 4 4
4 4 4 4 5 4 5 5 4 5 4 4 4 4 5 3 5 5 5 4
76
Pendekatan Sistem Manajemen Reliabi lity Statistics Cronbach's Alpha Based on St andardized Items .820
Cronbach's Alpha .814
N of Items 6
Item-Total Statistics
PSM1 PSM2 PSM3 PSM4 PSM5 PSM6
Scale Mean if Item Deleted 20.6923 20.6410 20.7179 20.5641 20.5897 20.6410
Scale Variance if Item Deleted 4.640 4.552 3.787 4.673 4.775 4.973
Corrected Item-Total Correlation .546 .538 .721 .713 .592 .410
Squared Mult iple Correlation .442 .390 .578 .691 .584 .193
Cronbach's Alpha if Item Delet ed .791 .794 .750 .763 .783 .819
Hasil pengujian dengan menghilangkan pertanyaan PSM6 Reliabi lity Statistics
Cronbach's Alpha .819
Cronbach's Alpha Based on St andardized Items .827
N of Items 5
Item-Total Statistics
PSM1 PSM2 PSM3 PSM4 PSM5
Scale Mean if Item Deleted 16.5641 16.5128 16.5897 16.4359 16.4615
Scale Variance if Item Deleted 3.410 3.414 2.722 3.516 3.571
Corrected Item-Tot al Correlation .573 .520 .723 .704 .599
Cronbach's Alpha if Item Delet ed .795 .812 .750 .767 .789
77
Lampiran VI Hasil Data Responden & Validitas TQM (Peningkatan Terus Menerus) NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Jenis Kelamin P P P L L L P P L P P P L L L P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi
PTM 1
PTM 2
PTM 3
PTM 4
PTM 5
PTM 6
PTM 7
4 4 5 5 4 5 4 4 4 5 5 4 4 4 5 4 5 5 4
4 3 5 5 4 4 3 4 4 3 5 4 4 4 4 4 4 5 4
4 3 5 5 4 5 3 4 2 5 5 4 4 4 4 4 5 5 5
4 4 5 5 4 4 3 4 4 5 5 4 4 4 5 4 4 5 4
4 4 4 4 4 5 4 4 4 5 5 4 4 4 4 4 5 5 4
3 3 5 5 4 4 3 4 4 4 5 4 4 4 4 4 4 5 4
4 3 5 5 4 4 3 4 4 4 5 4 5 3 5 4 5 5 4
2
78
NO 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L P P L L P L P P L L P L L L L P L
Umur 40 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 10 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan D3 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan Administrasi Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
PTM 1
PTM 2
PTM 3
PTM 4
PTM 5
PTM 6
PTM 7
4 4 4 4 5 4 5 5 4 5 4 5 5 5 5 3 5 4 5 5
4 4 4 5 5 4 5 5 4 4 4 5 5 3 5 5 4 5 5 5
5 4 4 5 5 4 5 4 5 4 5 5 4 4 5 4 5 3 5 5
4 4 4 5 5 4 4 4 5 5 5 5 5 4 5 4 5 5 4 5
4 4 4 4 5 4 4 4 5 5 5 4 5 2 5 5 4 5 4 4
4 4 4 5 3 5 4 5 4 4 5 5 4 4 5 5 5 4 5 5
4 4 4 5 5 4 5 4 4 4 5 5 4 3 5 5 4 4 5 5
79
Peningkatan Terus Menerus Reliabi lity Statistics
Cronbach's Alpha .829
Cronbach's Alpha Based on St andardized Items .828
N of Items 7
Item-Total Statistics
PTM1 PTM2 PTM3 PTM4 PTM5 PTM6 PTM7
Scale Mean if Item Deleted 25.8974 26.0769 26.0000 25.9487 26.0769 26.1026 26.0513
Scale Variance if Item Deleted 7.937 6.915 6.684 7.313 8.073 7.252 6.629
Corrected Item-Tot al Correlation .435 .668 .617 .671 .339 .567 .755
Squared Mult iple Correlation .360 .596 .476 .504 .316 .479 .647
Cronbach's Alpha if Item Delet ed .826 .790 .800 .793 .841 .807 .774
Hasil pengujian dengan menghilangkan pertanyaan PTM5 Reliabi lity Statistics
Cronbach's Alpha .841
Cronbach's Alpha Based on St andardized Items .842
N of Items 6
Item-Total Statistics
PTM1 PTM2 PTM3 PTM4 PTM6 PTM7
Scale Mean if Item Deleted 21.6154 21.7949 21.7179 21.6667 21.8205 21.7692
Scale Variance if Item Deleted 6.453 5.641 5.366 6.070 5.783 5.393
Corrected Item-Tot al Correlation .465 .655 .626 .630 .615 .740
Squared Mult iple Correlation .326 .587 .471 .418 .430 .639
Cronbach's Alpha if Item Delet ed .842 .808 .816 .815 .816 .790
802
Hasil pengujian dengan menghilangkan pertanyaan PTM1 Reliabi lity Statistics
Cronbach's Alpha .842
Cronbach's Alpha Based on St andardized Items .845
N of Items 5
Item-Total Statistics
PTM2 PTM3 PTM4 PTM6 PTM7
Scale Mean if Item Deleted 17.3333 17.2564 17.2051 17.3590 17.3077
Scale Variance if Item Deleted 4.228 4.143 4.746 4.341 4.008
Corrected Item-Tot al Correlation .679 .581 .588 .642 .769
Cronbach's Alpha if Item Delet ed .801 .833 .826 .811 .775
81
Lampiran VII Hasil Data Responden & Validitas TQM (Pendekatan Faktual Pengambilan Keputusan) NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Jenis Kelamin P P P L L L P P L P P P L L L P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi
PFPK 1
PFPK 2
PFPK 3
PFPK 4
4 3 5 4 4 4 4 4 4 4 4 4 4 4 5 4 4 4 4
2 3 4 4 4 4 2 2 2 4 4 4 4 4 5 4 4 4 4
4 3 5 4 4 5 4 4 4 5 4 4 4 4 4 4 4 4 4
2 3 4 4 4 5 4 4 4 5 4 4 4 5 4 4 5 4 4
82
NO 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L P P L L P L P P L L P L L L L P L
Umur 40 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 10 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan D3 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan Administrasi Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
PFPK 1
PFPK 2
PFPK 3
PFPK 4
4 4 4 4 5 4 4 4 4 5 5 5 5 2 5 5 4 4 4 4
4 4 4 5 5 4 4 4 4 5 5 5 5 1 3 4 4 4 4 4
4 4 4 5 5 4 4 4 5 5 5 4 4 3 5 3 5 4 4 4
4 4 4 4 5 4 4 4 5 4 5 5 5 3 5 3 4 4 4 4
2
83
Pendekatan Faktual Dalam Pengambilan Keputusan
Reliabi lity Statistics
Cronbach's Alpha .784
Cronbach's Alpha Based on St andardized Items .803
N of Items 4
Item-Total Statistics
PFPK1 PFPK2 PFPK3 PFPK4
Scale Mean if Item Deleted 12.1538 12.4615 12.1282 12.1795
Scale Variance if Item Deleted 3.081 2.150 3.273 2.941
Corrected Item-Tot al Correlation .641 .630 .578 .611
Cronbach's Alpha if Item Delet ed .716 .744 .746 .723
84
Lampiran VIII Hasil Data Responden & Validitas TQM (Hubungan Saling Menguntungkan) NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Jenis Kelamin P P P L L L P P L P P P L L L P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi
HPSM 1
HPSM 2
HPSM 3
HPSM 4
HPSM 5
HPSM 6
4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 4 5 4 4
3 4 4 4 4 4 4 5 3 4 4 4 4 5 4 4 5 4 4
4 4 4 4 4 4 4 5 4 4 4 4 4 4 5 4 4 4 4
4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 4
4 3 4 4 4 4 4 4 4 4 4 4 5 4 5 4 4 4 4
4 3 4 4 4 5 4 4 3 4 4 4 4 4 5 4 4 5 4
85
NO 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L P P L L P L P P L L P L L L L P L
Umur 40 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 10 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan D3 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan Administrasi Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
HPSM 1
HPSM 2
HPSM 3
HPSM 4
HPSM 5
HPSM 6
4 4 5 5 5 4 5 4 4 4 5 5 5 4 5 4 5 5 5 4
4 4 4 4 5 4 5 5 4 4 4 4 4 4 5 4 4 5 5 4
4 5 5 4 5 4 5 5 4 4 4 5 5 4 5 5 4 4 5 4
4 4 4 4 5 4 5 4 4 4 5 4 4 3 5 4 5 4 5 4
4 4 4 4 5 4 5 4 4 4 5 4 4 3 5 4 5 4 5 4
4 4 4 5 5 4 5 5 4 4 4 5 4 4 3 5 4 4 5 4
2
86
Hubungan Pemasok Yang Saling Menguntungkan Reliabi lity Statistics
Cronbach's Alpha .794
Cronbach's Alpha Based on St andardized Items .799
N of Items 6
Item-Total Statistics
HPSM1 HPSM2 HPSM3 HPSM4 HPSM5 HPSM6
Scale Mean if Item Deleted 20.9487 21.1282 21.0000 21.1795 21.1538 21.1282
Scale Variance if Item Deleted 3.103 3.220 3.263 3.099 3.028 3.273
Corrected Item-Tot al Correlation .606 .495 .530 .641 .652 .395
Squared Mult iple Correlation .418 .311 .332 .706 .722 .198
Cronbach's Alpha if Item Delet ed .749 .775 .767 .742 .738 .803
Hasil pengujian dengan menghilangkan pertanyaan HPSM6 Reliabi lity Statistics
Cronbach's Alpha .803
Cronbach's Alpha Based on St andardized Items .804
N of Items 5
Item-Total Statistics
HPSM1 HPSM2 HPSM3 HPSM4 HPSM5
Scale Mean if Item Deleted 16.7692 16.9487 16.8205 17.0000 16.9744
Scale Variance if Item Deleted 2.130 2.260 2.362 2.158 2.078
Corrected Item-Total Correlation .639 .496 .482 .649 .678
Cronbach's Alpha if I tem Deleted .749 .794 .796 .746 .736
87
Lampiran IX Hasil Data Responden & Validitas Organizational Learning NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Jenis Kelamin P P P L L L P P L P P P L L L P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi
OL 1
OL 2
OL 3
OL 4
OL 5
OL 6
OL 7
OL 8
OL 9
OL 10
4 4 4 4 4 4 2 3 3 4 3 4 4 4 5 4 4 5 4
4 3 4 4 4 4 2 3 3 4 3 4 4 4 5 4 4 5 4
4 3 4 4 4 5 2 4 2 4 4 4 4 4 5 4 4 4 4
4 3 5 4 4 5 3 4 4 5 4 4 4 4 4 4 4 4 4
4 4 4 4 4 5 3 4 4 5 4 4 4 4 5 4 4 4 4
4 4 5 4 4 5 4 4 4 4 4 4 4 4 5 4 4 4 4
4 4 3 4 4 5 2 4 4 4 4 4 4 4 4 4 4 4 4
4 3 5 4 4 4 3 4 3 4 4 4 4 4 4 4 4 4 4
4 4 3 4 4 4 2 3 4 4 4 4 4 4 5 4 4 4 4
4 4 5 4 4 4 3 4 4 4 4 4 4 4 5 4 4 4 4
88
NO 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L P P L L P L P P L L P L L L L P L
Umur 40 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 10 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan D3 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan Administrasi Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
OL 1
OL 2
OL 3
OL 4
4 4 4 4 5 4 4 4 4 5 4 5 4 4 4 3 4 4 4 4
4 4 4 4 5 4 4 4 4 5 4 5 5 4 3 4 4 3 4 4
4 4 4 4 5 4 4 4 4 5 4 4 5 4 3 4 4 4 4 4
4 4 4 4 5 4 4 4 4 5 4 4 5 4 4 5 5 5 4 4
OL 5 4 4 4 5 5 4 4 4 4 5 4 5 4 4 4 4 5 3 4 4
OL 6
OL 7
OL 8
OL 9
OL 10
4 4 4 4 5 4 5 4 4 5 4 5 5 4 4 5 4 4 5 4
4 4 3 5 5 4 5 4 5 5 5 5 4 4 3 4 5 4 5 4
4 4 4 4 5 4 5 4 5 5 5 5 5 4 4 4 5 4 5 4
4 4 4 4 5 4 4 4 5 5 5 4 4 4 4 5 4 4 4 4
4 4 4 5 5 4 4 5 4 4 4 5 4 4 5 5 4 5 4 4
2
3
89
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Jenis Kelamin P P P L L L P P L P P P L L L
16 17 18 19 20 21 22
P P P P P P L
NO
29 27 25 44 47 43 42 47 33 40 23 27 40 43 30
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8
40 50 33 33 40 30 57
10 30 3 7 10 5 20
Umur
Pendidikan
Jabatan
S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1
Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan
D1 SMA D3 D3 D3 S1 S1
Produksi Pemasaran Pemasaran Produksi Administrasi Keuangan Personalia
OL 11
OL 12
OL 13
OL 14
4 4 5 4 4 4 3 4 4 5 4 4 4 4
4 4 4 4 4 4 3 4 4 5 4 4 4 4
4 4 4 4 2 4 3 4 4 4 4 3 3 4
4 3 4 4 4 4 4 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4
5 4 4 4 4 4 4 4
5 2 4 4 2 2 2 4
4 3 4 4 3 3 3 4
OL 15
OL 16
OL 17
OL 18
OL 19
OL 20
OL 21
OL 22
4 4 4 4 4 4 4 4 4 4 4 4 4 4
4 3 4 4 4 4 3 4 4 4 4 4 4 4
4 3 4 4 3 4 3 4 2 3 4 3 3 4
4 3 5 4 4 4 4 4 4 3 4 3 3 4
4 3 5 4 4 4 2 4 4 5 4 4 4 4
4 4 3 4 4 4 3 4 4 4 4 4 4 4
4 4 4 4 4 4 2 4 4 4 4 4 4 4
4 3 2 4 4 4 4 3 4 4 4 4 4 4
5 3 4 4 3 3 3 4
4 3 4 4 3 4 3 4
5 3 4 4 3 2 3 4
4 4 4 4 4 3 4 4
5 4 4 4 4 4 4 4
5 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4
5 4 4 4 3 3 3 3
90 4
NO 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L L P L P P L L P L L L L P L
Umur 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan
OL 11
OL 12
OL 13
OL 14
Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
5 5 4 4 5 4 4 4 5 4 4 5 5 5 5 4 4
4 5 4 4 4 4 4 4 4 4 4 5 4 5 4 4 4
4 5 4 5 4 4 5 4 4 4 4 4 3 4 4 5 4
4 5 4 4 5 4 5 4 5 4 4 3 5 4 3 4 4
OL 15 5 5 4 5 4 4 5 5 5 4 4 4 5 5 4 5 4
OL 16
OL 17
OL 18
OL 19
OL 20
OL 21
OL 22
5 5 4 4 5 4 4 5 4 4 4 4 4 5 4 4 4
5 5 4 5 4 4 4 5 5 5 4 1 5 4 4 5 4
5 5 4 4 4 4 4 5 5 4 4 4 4 5 4 4 4
4 5 4 5 5 4 5 5 4 5 4 5 4 5 4 5 4
5 5 4 4 4 4 5 4 5 4 4 5 3 4 5 4 4
5 5 4 4 5 4 4 4 5 4 4 5 4 4 5 4 4
5 5 4 4 5 4 4 4 4 5 4 3 5 5 3 4 4
91
NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Jenis Kelamin P P P L L L P P L P P P L L L P P P P P P L
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33 40 30 57
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7 10 5 20
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3 D3 S1 S1
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi Administrasi Keuangan Personalia
OL 23
OL 24
OL 25
OL 26
4 4 2 4 4 4 2 4 4 4 4 3 3 4 5 4 4 4 4 4 4 4
4 3 3 4 4 5 2 4 3 5 4 4 4 4 4 2 4 4 3 3 3 4
4 4 5 4 4 5 3 4 4 4 4 4 4 4 5 3 4 4 4 4 4 4
4 3 2 4 2 5 3 3 4 3 2 2 3 4 4 3 4 2 3 2 3 4
OL 27 4 4 5 4 4 5 4 4 4 4 4 4 4 4 5 3 4 2 4 4 4 4
OL 28
OL 29
OL 30
4 4 4 4 4 5 3 4 4 4 4 4 4 4 5 3 4 2 4 4 4 4
4 3 5 4 4 5 2 4 4 4 4 4 4 4 4 4 4 2 4 4 4 4
4 3 5 4 4 5 3 4 4 4 4 4 4 4 5 4 4 2 4 4 4 5
5
92 6
NO 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P P L L P L P P L L P L L L L P L
Umur 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan
OL 23
OL 24
OL 25
OL 26
Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
5 5 4 4 4 4 4 4 5 4 4 4 3 5 4 4 4
5 5 4 4 4 4 5 4 4 5 4 4 4 4 4 4 4
5 5 4 4 4 4 4 4 5 4 4 5 5 4 5 4 4
4 5 4 4 5 4 4 4 4 5 2 1 5 5 4 4 4
OL 27 4 5 4 5 5 4 4 4 5 4 4 4 5 4 3 5 4
OL 28
OL 29
OL 30
5 5 4 5 4 4 5 4 5 4 4 4 4 4 4 5 4
5 5 4 5 4 4 4 5 4 5 4 4 3 5 5 5 4
5 5 4 5 4 4 4 5 5 5 4 4 4 4 5 5 4
93
Organizational Learning (OL) Reliabi lity Statistics
Cronbach's Alpha .945
Cronbach's Alpha Based on St andardized Items .949
N of Items 30
Item-Total Statistics
OL1 OL2 OL3 OL4 OL5 OL6 OL7 OL8 OL9 OL10 OL11 OL12 OL13 OL14 OL15 OL16 OL17 OL18 OL19 OL20 OL21 OL22 OL23 OL24 OL25 OL26 OL27 OL28 OL29 OL30
Scale Mean if Item Deleted 117.5641 117.5897 117.5641 117.3590 117.3846 117.2821 117.4103 117.3590 117.4872 117.3333 117.3077 117.4359 117.7692 117.5897 117.3846 117.5385 117.7179 117.5128 117.3077 117.4359 117.4359 117.6154 117.5897 117.6410 117.3590 118.0256 117.4103 117.4359 117.4359 117.3333
Scale Variance if Item Deleted 126.726 124.933 124.831 127.710 126.822 128.313 124.090 125.815 126.783 128.333 128.534 129.989 123.130 127.511 125.138 126.518 120.313 128.414 124.429 128.516 127.673 126.611 125.933 122.552 127.499 120.920 127.775 124.884 124.252 124.702
Corrected Item-Tot al Correlation .570 .638 .666 .577 .682 .605 .688 .677 .593 .566 .528 .507 .575 .534 .693 .675 .647 .482 .697 .509 .585 .472 .566 .724 .596 .545 .462 .698 .612 .644
Squared Mult iple Correlation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cronbach's Alpha if Item Delet ed .943 .942 .942 .943 .942 .943 .942 .942 .943 .943 .944 .944 .944 .943 .942 .942 .943 .944 .942 .944 .943 .944 .943 .941 .943 .945 .944 .942 .943 .942
2 94
Hasil pengujian dengan menghilangkan pertanyaan OL26 Reliabi lity Statistics
Cronbach's Alpha .945
Cronbach's Alpha Based on St andardized Items .948
N of Items 29
Item-Total Statistics
OL1 OL2 OL3 OL4 OL5 OL6 OL7 OL8 OL9 OL10 OL11 OL12 OL13 OL14 OL15 OL16 OL17 OL18 OL19 OL20 OL21 OL22 OL23 OL24 OL25 OL27 OL28 OL29 OL30
Scale Mean if Item Deleted 114.0513 114.0769 114.0513 113.8462 113.8718 113.7692 113.8974 113.8462 113.9744 113.8205 113.7949 113.9231 114.2564 114.0769 113.8718 114.0256 114.2051 114.0000 113.7949 113.9231 113.9231 114.1026 114.0769 114.1282 113.8462 113.8974 113.9231 113.9231 113.8205
Scale Variance if Item Deleted 113.208 111.704 111.629 114.449 113.483 115.024 111.094 112.502 113.552 114.835 115.062 116.389 110.196 114.441 112.062 113.289 107.904 115.158 111.062 114.968 114.178 113.831 112.757 109.483 114.028 114.621 111.757 111.126 111.625
Corrected Item-Tot al Correlation .593 .643 .671 .574 .691 .601 .679 .688 .592 .583 .541 .530 .567 .515 .686 .675 .620 .475 .717 .529 .605 .440 .564 .727 .614 .450 .696 .613 .639
Squared Mult iple Correlation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cronbach's Alpha if Item Delet ed .943 .943 .943 .944 .943 .944 .942 .942 .943 .944 .944 .944 .944 .944 .942 .943 .944 .944 .942 .944 .943 .945 .944 .942 .943 .945 .942 .943 .943
3 95
Hasil pengujian dengan menghilangkan pertanyaan OL 22 dan OL 27 Reliabi lity Statistics
Cronbach's Alpha .945
Cronbach's Alpha Based on St andardized Items .948
N of Items 27
Item-Total Statistics
OL1 OL2 OL3 OL4 OL5 OL6 OL7 OL8 OL9 OL10 OL11 OL12 OL13 OL14 OL15 OL16 OL17 OL18 OL19 OL20 OL21 OL23 OL24 OL25 OL28 OL29 OL30
Scale Mean if Item Deleted 106.0000 106.0256 106.0000 105.7949 105.8205 105.7179 105.8462 105.7949 105.9231 105.7692 105.7436 105.8718 106.2051 106.0256 105.8205 105.9744 106.1538 105.9487 105.7436 105.8718 105.8718 106.0256 106.0769 105.7949 105.8718 105.8718 105.7692
Scale Variance if Item Deleted 100.105 98.973 98.842 101.483 100.783 102.313 98.449 99.641 100.757 101.919 102.090 103.378 97.641 102.026 99.625 100.605 95.765 102.260 98.301 101.852 101.115 99.920 96.915 101.115 99.273 98.325 98.972
Corrected Item-Tot al Correlation .621 .646 .679 .585 .682 .581 .678 .699 .591 .588 .550 .537 .563 .475 .661 .665 .599 .475 .726 .553 .628 .570 .727 .622 .678 .623 .636
Squared Mult iple Correlation . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cronbach's Alpha if Item Delet ed .943 .943 .942 .943 .942 .943 .942 .942 .943 .943 .944 .944 .944 .944 .942 .942 .944 .944 .942 .944 .943 .943 .941 .943 .942 .943 .943
964
Lampiran X Hasil Data Responden & Validitas Kinerja Organisasi NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Jenis Kelamin P P P L L L P P L P P P L L L P P P P P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33 40
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7 10
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3 D3
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi Administrasi
KO 1
KO 2
KO 3
KO 4
KO 5
KO 6
KO 7
KO 8
KO 9
KO 10
4 3 4 4 4 4 4 4 3 5 4 4 4 4 5 4 4 3 4 4
4 2 4 4 3 4 2 3 2 4 2 4 4 4 4 3 4 3 3 3
4 4 4 4 4 5 4 4 4 5 4 4 4 4 5 3 4 4 4 4
4 4 4 4 4 5 4 4 3 4 3 4 4 4 4 4 4 4 4 4
4 3 4 4 4 5 3 4 4 4 4 4 4 4 4 4 4 4 4 4
4 2 4 4 3 5 2 2 2 4 4 4 4 3 5 4 3 4 4 4
4 2 3 4 3 4 3 4 3 4 3 4 4 4 5 4 4 4 4 3
4 3 4 4 4 4 3 4 3 5 3 4 4 4 5 4 4 4 4 4
4 3 3 4 4 4 3 4 4 5 4 4 4 4 4 4 4 4 4 4
4 3 5 4 4 4 3 4 3 5 4 4 4 4 5 4 4 4 4 4
975
NO 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P L P P L L P L P P L L P L L L L P L
Umur 30 57 45 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 5 20 35 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan
KO 1
KO 2
KO 3
KO 4
KO 5
KO 6
KO 7
KO 8
KO 9
KO 10
Keuangan Personalia Keuangan Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
4 4 5 5 4 4 5 4 4 4 5 4 3 3 4 4 5 4 4
3 3 5 5 4 4 5 4 4 4 5 4 3 3 4 4 4 4 4
4 4 5 5 4 5 4 4 4 4 4 4 3 4 5 5 4 5 4
4 4 5 5 4 5 4 4 4 4 4 4 4 4 5 4 4 5 4
4 4 5 5 4 5 5 4 4 4 4 4 3 2 5 4 4 5 4
4 3 5 5 4 4 5 4 4 4 5 4 3 2 3 5 3 4 4
4 4 5 5 4 4 5 4 4 5 5 5 3 3 3 5 4 4 4
4 4 5 5 4 5 5 4 5 5 4 4 3 5 4 4 4 5 4
4 4 4 5 4 4 5 4 5 4 4 4 3 5 4 4 4 4 4
4 4 4 5 4 4 5 4 4 4 4 4 3 5 3 5 4 4 4
986
NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23
Jenis Kelamin P P P L L L P P L P P P L L L P P P P P P L P
Umur 29 27 25 44 47 43 42 47 33 40 23 27 40 43 30 40 50 33 33 40 30 57 45
Lama Bekerja 4 3 1 10 11 9 5 20 5 9 2 1 15 23 8 10 30 3 7 10 5 20 35
Pendidikan S1 D3 S1 D3 S1 S1 S1 S1 SMK S1 S1 S1 D3 SMA S1 D1 SMA D3 D3 D3 S1 S1 S1
Jabatan Keuangan Produksi Administrasi Personalia Umum Pemasaran Pembelian Keuangan Produksi Pemasaran Pemasaran Prosuksi Pemasaran Produksi Keuangan Produksi Pemasaran Pemasaran Produksi Administrasi Keuangan Personalia Keuangan
KO 11
KO 12
KO 13
KO 14
KO 15
KO 16
KO 17
KO 18
KO 19
KO 20
KO 21
4 3 4 4 4 3 3 4 4 5 4 4 4 4 5 3 4 4 3 3 3 4 4
4 3 4 4 4 4 3 4 3 5 3 3 3 4 4 5 4 4 5 4 5 3 5
4 2 4 4 3 5 2 3 4 4 2 3 3 4 4 4 4 4 4 3 4 4 5
4 3 4 4 4 5 4 3 2 4 2 2 2 3 5 2 4 4 2 2 2 3 4
4 2 3 4 4 4 2 4 3 4 4 3 3 4 5 4 4 4 4 4 4 4 4
4 2 4 4 4 4 2 3 4 5 3 4 4 4 5 4 4 4 4 3 4 4 5
4 2 4 4 4 4 4 3 4 3 2 4 4 4 5 4 5 4 4 4 4 4 4
4 3 2 3 4 4 4 3 4 5 4 4 4 4 4 4 4 4 4 4 4 2 4
4 3 4 4 4 4 3 3 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4
4 4 5 4 4 4 4 4 4 4 4 4 4 4 5 4 4 4 4 4 4 3 4
4 3 5 4 4 4 3 3 4 4 4 4 4 4 5 4 4 4 4 4 4 4 5
99 7
NO 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39
Jenis Kelamin P L L P L P P L L P L L L L P L
Umur 45 50 60 45 40 42 43 31 32 26 50 54 58 53 43 51
Lama Bekerja 30 25 40 20 20 20 12 9 8 3 20 29 31 30 20 22
Pendidikan S1 S1 S1 S1 S1 S1 S1 S1 S1 S1 S2 D3 S1 D3 S1 S1
Jabatan
KO 11
KO 12
KO 13
KO 14
KO 15
KO 16
KO 17
KO 18
KO 19
KO 20
KO 21
Branch Personalia Pemasaran Keuangan Personalia Keuangan Pemasaran Bisnis Pemasaran Keuangan Branch Produksi Branch Personalia Keuangan Pemasaran
5 4 4 4 4 4 4 5 5 3 5 3 4 4 4 4
5 4 5 4 4 4 5 5 5 1 3 4 4 4 5 4
5 4 5 4 4 5 5 4 4 3 3 4 4 4 5 4
5 4 5 5 4 5 5 5 4 2 3 5 5 5 5 4
5 4 4 5 4 5 5 4 4 4 4 4 5 4 4 4
5 4 4 4 4 5 4 5 5 3 4 5 4 5 4 4
5 4 4 4 4 4 4 5 5 3 4 3 4 5 4 4
5 4 5 5 4 4 4 4 4 3 2 4 3 3 5 3
5 4 5 5 4 5 5 5 4 5 4 4 4 4 5 4
5 4 5 4 4 5 5 5 4 5 4 5 4 4 5 4
5 4 4 4 4 5 5 5 4 5 4 3 5 4 4 4
8 100
Kinerja Organisasi (KO) Reliabi lity Statistics
Cronbach's Alpha .936
Cronbach's Alpha Based on St andardized Items .938
N of Items 21
Item-Total Statistics
KO1 KO2 KO3 KO4 KO5 KO6 KO7 KO8 KO9 KO10 KO11 KO12 KO13 KO14 KO15 KO16 KO17 KO18 KO19 KO20 KO21
Scale Mean if Item Deleted 79.4872 79.8974 79.3590 79.4359 79.4872 79.7949 79.6154 79.4103 79.5128 79.4872 79.6154 79.5385 79.6923 79.8205 79.5897 79.5128 79.5897 79.7436 79.4615 79.3077 79.4103
Scale Variance if Item Deleted 86.309 80.726 88.236 89.252 86.309 81.062 82.506 84.248 88.414 87.414 87.664 82.729 81.482 79.309 84.511 82.783 86.354 87.090 86.097 89.850 87.669
Corrected Item-Tot al Correlation .678 .844 .545 .500 .623 .720 .791 .802 .550 .569 .482 .654 .786 .640 .689 .765 .537 .419 .673 .391 .532
Squared Mult iple Correlation . . . . . . . . . . . . . . . . . . . . .
Cronbach's Alpha if Item Delet ed .932 .929 .934 .935 .933 .931 .930 .930 .934 .934 .935 .933 .930 .935 .932 .930 .934 .937 .932 .936 .934
9 101
Hasil pengujian dengan menghilangkan pertanyaan KO 18 dan KO 20
Reliabi lity Statistics
Cronbach's Alpha .937
Cronbach's Alpha Based on St andardized Items .940
N of Items 19
Item-Total Statistics
KO1 KO2 KO3 KO4 KO5 KO6 KO7 KO8 KO9 KO10 KO11 KO12 KO13 KO14 KO15 KO16 KO17 KO19 KO21
Scale Mean if Item Deleted 71.4615 71.8718 71.3333 71.4103 71.4615 71.7692 71.5897 71.3846 71.4872 71.4615 71.5897 71.5128 71.6667 71.7949 71.5641 71.4872 71.5641 71.4359 71.3846
Scale Variance if Item Deleted 76.518 71.167 78.439 79.406 76.781 71.656 72.775 74.559 78.467 77.255 77.617 73.309 71.965 70.009 74.726 73.046 76.358 76.516 77.717
Corrected Item-Tot al Correlation .678 .851 .532 .485 .596 .713 .804 .804 .553 .600 .497 .641 .787 .633 .697 .777 .553 .652 .540
Squared Mult iple Correlation . . . . . . . . . . . . . . . . . . .
Cronbach's Alpha if Item Delet ed .934 .930 .936 .937 .935 .933 .931 .931 .936 .935 .937 .934 .931 .937 .933 .931 .936 .934 .936
102 10
Hasil pengujian dengan menghilangkan pertanyaan KO 4, KO 11, dan KO14 Reliabi lity Statistics
Cronbach's Alpha .937
Cronbach's Alpha Based on St andardized Items .937
N of Items 16
Item-Total Statistics
KO1 KO2 KO3 KO5 KO6 KO7 KO8 KO9 KO10 KO12 KO13 KO15 KO16 KO17 KO19 KO21
Scale Mean if Item Deleted 59.7179 60.1282 59.5897 59.7179 60.0256 59.8462 59.6410 59.7436 59.7179 59.7692 59.9231 59.8205 59.7436 59.8205 59.6923 59.6410
Scale Variance if Item Deleted 55.208 50.852 57.248 55.366 50.657 51.870 53.657 56.775 55.787 52.393 51.336 53.520 52.248 55.099 55.219 56.026
Corrected Item-Tot al Correlation .675 .832 .473 .600 .745 .818 .788 .562 .602 .644 .785 .711 .776 .546 .647 .560
Squared Mult iple Correlation . . . . . . . . . . . . . . . .
Cronbach's Alpha if Item Delet ed .933 .928 .937 .934 .931 .929 .930 .935 .934 .934 .930 .932 .930 .936 .933 .935
Hasil pengujian dengan menghilangkan pertanyaan KO 3 Reliabi lity Statistics
Cronbach's Alpha .937
Cronbach's Alpha Based on St andardized Items .938
N of Items 15
10311
Item-Total Statistics
KO1 KO2 KO5 KO6 KO7 KO8 KO9 KO10 KO12 KO13 KO15 KO16 KO17 KO19 KO21
Scale Mean if Item Deleted 55.5385 55.9487 55.5385 55.8462 55.6667 55.4615 55.5641 55.5385 55.5897 55.7436 55.6410 55.5641 55.6410 55.5128 55.4615
Scale Variance if Item Deleted 51.571 47.313 51.834 47.134 48.228 50.097 53.042 52.097 48.880 47.827 49.815 48.673 51.289 51.414 52.202
Corrected Item-Tot al Correlation .668 .832 .580 .744 .825 .778 .561 .599 .636 .780 .719 .774 .558 .661 .573
Squared Mult iple Correlation .734 .845 .787 .811 .803 .839 .715 .762 .697 .876 .741 .770 .589 .778 .789
Cronbach's Alpha if Item Delet ed .933 .928 .935 .932 .929 .931 .936 .935 .935 .930 .932 .930 .936 .933 .935
104 12
Lampiran XI Hasil Pengujian Reliabilitas
Total Quality Management (TQM) 1. Fokus Pelangan Reliabi lity Statistics
Cronbach's Alpha .729
Cronbach's Alpha Based on St andardized Items .725
N of Items 5
2. Kepemimpinan Reliabi lity Statistics
Cronbach's Alpha .745
Cronbach's Alpha Based on St andardized Items .752
N of Items 4
3. Keterlibatan Karyawan Reliabi lity Statistics
Cronbach's Alpha .722
Cronbach's Alpha Based on St andardized Items .729
N of Items 5
105 13
4. Pendekatan Proses Reliabi lity Statistics
Cronbach's Alpha .841
Cronbach's Alpha Based on St andardized Items .841
N of Items 5
5. Pendekatan System Manajemen Reliabi lity Statistics
Cronbach's Alpha .819
Cronbach's Alpha Based on St andardized Items .827
N of Items 5
6. Peningkatan Terus Menerus Reliabi lity Statistics
Cronbach's Alpha .842
Cronbach's Alpha Based on St andardized Items .845
N of Items 5
7. Pendekatan Faktual Dalam Pengambilan Keputusan Reliabi lity Statistics
Cronbach's Alpha .784
Cronbach's Alpha Based on St andardized Items .803
N of Items 4
14 106
8. Hubungan Pemasok Yang Saling Menguntungkan Reliabi lity Statistics
Cronbach's Alpha .803
Cronbach's Alpha Based on St andardized Items .804
N of Items 5
Hasil Pengujian Reliabilitas Variabel Organizational Learning Reliabi lity Statistics
Cronbach's Alpha .945
Cronbach's Alpha Based on St andardized Items .948
N of Items 27
Hasil Pengujian Reliabilitas Variabel Kinerja Organisasi Reliabi lity Statistics
Cronbach's Alpha .937
Cronbach's Alpha Based on St andardized Items .938
N of Items 15
15 107
Lampiran XII Hasil Statistik Deskriptif
Gambaran Umum Responden 1. Umur Statistics Umur N Valid Missing
39 0
Umur
Valid
2.
>40 20-25 26-30 31-35 36-40 Total
Frequency 21 2 6 5 5 39
Percent 53.8 5.1 15.4 12.8 12.8 100.0
Valid Percent 53.8 5.1 15.4 12.8 12.8 100.0
Jenis Kelamin Statistics Jenis_Kelamin N Valid Missing
39 0
Cumulat iv e Percent 53.8 59.0 74.4 87.2 100.0
16 108
Jenis_Kelamin
Valid
L P Total
Frequency 18 21 39
Percent 46.2 53.8 100.0
Valid Percent 46.2 53.8 100.0
Cumulativ e Percent 46.2 100.0
3. Lama Bekerja Statistics Lama_Bekerja N Valid Missing
39 0
Lama_Bekerj a
Valid
Frequency 10 10 3 7 9 39
>20 0-5 11-15 16-20 6-10 Total
Percent 25.6 25.6 7.7 17.9 23.1 100.0
Valid Percent 25.6 25.6 7.7 17.9 23.1 100.0
Cumulat iv e Percent 25.6 51.3 59.0 76.9 100.0
Hasil Statistik Deskriptif Variabel Total Quality Management (TQM), Organizational Learning (OL), dan Kinerja Organisasi Descriptive Stati stics N TQM OL KINERJA Valid N (listwise)
39 39 39 39
Minimum 3.14 2.56 2.53
Maximum 4.95 5.00 5.00
Mean 4.2154 4.0941 3.9726
Std. Dev iation .35776 .42568 .50460
109 17
Hasil Compare Means Variabel Total Quality Management
TQM * USI A TQM USIA >40 20-25 26-30 31-35 36-40 Total
Mean 4.2971 4.3000 3.9267 4.2460 4.1540 4.2154
N 21 2 6 5 5 39
Std. Dev iat ion .36993 .22627 .37686 .41058 .05595 .35776
TQM * GENDER TQM GENDER L P Total
Mean 4.2717 4.1671 4.2154
N 18 21 39
Std. Dev iat ion .27543 .41641 .35776
TQM * LAMA_BEKERJA TQM LAMA_BEKERJA >20 0-5 11-15 16-20 6-10 Total
Mean 4.3740 3.8530 4.1933 4.3771 4.3233 4.2154
N 10 10 3 7 9 39
Std. Dev iat ion .27322 .39928 .25325 .28739 .18668 .35776
18 110
Hasil Compare Means Variabel Organizational Learning OL * USIA OL USIA >40 20-25 26-30 31-35 36-40 Total
Mean 4.1005 3.9450 4.0383 4.2220 4.0660 4.0941
N 21 2 6 5 5 39
Std. Dev iat ion .50171 .23335 .35600 .48127 .14758 .42568
OL * GENDER OL GENDER L P Total
Mean 4.1483 4.0476 4.0941
N
Std. Dev iat ion .34602 .48744 .42568
18 21 39
OL * LAMA_BEKERJA OL LAMA_BEKERJA >20 0-5 11-15 16-20 6-10 Total
Mean 4.2100 3.7670 4.1100 4.1271 4.2978 4.0941
N 10 10 3 7 9 39
Std. Dev iat ion .32836 .48840 .19053 .47162 .31132 .42568
111 19
Hasil Compare Means Variabel Kinerja Organisasi
KINERJA * USIA KINERJA USIA >40 20-25 26-30 31-35 36-40 Total
Mean 4.0824 3.6000 3.6883 4.0680 3.9060 3.9726
N 21 2 6 5 5 39
Std. Dev iat ion .48059 .46669 .72361 .51684 .13107 .50460
KINERJA * GENDER KINERJA GENDER L P Total
Mean 4.0217 3.9305 3.9726
N 18 21 39
Std. Dev iat ion .33867 .61828 .50460
KINERJA * LAMA_BEKERJA KINERJA LAMA_BEKERJA >20 0-5 11-15 16-20 6-10 Total
Mean 4.2190 3.4670 4.0000 4.0486 4.1922 3.9726
N 10 10 3 7 9 39
Std. Dev iat ion .37251 .52995 .40853 .45517 .29201 .50460
20 112
Lampiran XIII Hasil Pengujian Asumsi Klasik dan Hipotesis
1. Hasil Uji Multikolinieritas
Coeffici entsa
Model 1
(Constant) TQM OL MODERASI
Unstandardized Coef f icients B Std. Error 2.313 2.448 -.157 .610 -.367 .646 .220 .154
Standardized Coef f icients Beta -.111 -.309 1.268
t .945 -.257 -.567 1.434
Sig. .351 .799 .574 .161
Collinearity Statistics Tolerance VIF .035 .022 .008
28.933 45.942 120.954
a. Dependent Variable: KINERJA
Pengobatan multikolinieritas dengan menggunakan mean centering
Coeffici entsa
Model 1
(Constant) CTQM COL CMODERASI
Unstandardized Coef f icients B Std. Error -.024 .043 .747 .168 .560 .137 .224 .154
Standardized Coef f icients Beta .530 .473 .130
t -.551 4.455 4.081 1.450
Sig. .585 .000 .000 .156
Collinearity Statistics Tolerance VIF .457 .482 .804
2.190 2.075 1.244
a. Dependent Variable: CKINERJA
2. Hasil Uji Heteroskedastisitas
Coeffici entsa
Model 1
(Constant) CTQM COL CMODERASI
Unstandardized Coef f icients B Std. Error .177 .029 .063 .112 -.141 .092 -.060 .103
a. Dependent Variable: ABS_RES
Standardized Coef f icients Beta .134 -.359 -.106
t 6.102 .557 -1.533 -.582
Sig. .000 .581 .134 .564
Collinearity Statistics Tolerance VIF .457 .482 .804
2.190 2.075 1.244
21 113
3. Hasil Uji Normalitas One-Sample Kolmogorov-Smirnov Test
N Normal Parameters a,b Most Extreme Dif f erences
Mean Std. Dev iat ion Absolute Positiv e Negativ e
Kolmogorov -Smirnov Z Asy mp. Sig. (2-tailed)
Standardized Residual 39 .0000000 .95971487 .120 .101 -.120 .751 .625
a. Test distribution is Normal. b. Calculated f rom data.
Hasil Pengujian Hipotesis Penelitian
ANOVAb Model 1
Regression Residual Total
Sum of Squares 7.487 2.188 9.676
df 3 35 38
Mean Square 2.496 .063
a. Predictors: (Constant), CMODERASI , COL, CTQM b. Dependent Variable: CKINERJA
F 39.918
Sig. .000a
22 114
Coeffici entsa
Model 1
(Constant) CTQM COL CMODERASI
Unstandardized Coef f icients B Std. Error -.024 .043 .747 .168 .560 .137 .224 .154
Standardized Coef f icients Beta
t -.551 4.455 4.081 1.450
.530 .473 .130
Collinearity Statistics Tolerance VIF
Sig. .585 .000 .000 .156
.457 .482 .804
2.190 2.075 1.244
a. Dependent Variable: CKINERJA
LAMPIRAN XIV UJI BEDA Group Statistics
OL
kode_lamabkrja 1-5 th 6 - >20th
N
Mean 3.7670 4.2069
10 29
Std. Dev iat ion .48840 .34330
Std. Error Mean .15445 .06375
Independent Samples Test Lev ene's Test f or Equality of Variances
F OL
Equal v ariances assumed Equal v ariances not assumed
Sig. .726
.400
t-test for Equality of Means
t
df
Sig. (2-tailed)
Mean Dif f erence
Std. Error Dif f erence
95% Confidence Interv al of the Dif f erence Lower Upper
-3.126
37
.003
-.43990
.14070
-.72499
-.15480
-2.633
12.214
.022
-.43990
.16709
-.80324
-.07656
