87
Lampiran 1 : Kuesioner Penelitian KUESIONER PETUNJUK PENGISIAN: 1. Kuesioner ini ditujukan kepada wajib pajak badan di Yogyakarta yang selalu/senantiasa dalam menggunakan layanan e-Filing. 2. Jawaban yang disampaikan kepada peneliti merupakan suatu perwujudan dari intensitas penggunaan e-Filing oleh wajib pajak, sehingga untuk mendapatkan hasil penelitian yang maksimal diharapkan Bapak/Ibu dapat menjawab pertanyaan dengan benar dan jujur. I.
IDENTITAS RESPONDEN Petunujuk : Isilah data berikut sesuai dengan data pribadi Anda. Isilah data dalam kotak isian dengan menggunakan tanda silang (X) 1. Nama perusahaan : 2. Jenis usaha : Manufaktur
Perdagangan dan Jasa
Perbankan
Lainnya, sebutkan........
3. Apakah perusahaan saudara menggunakan sistem e-Filing dalam melaporkan pajak? Ya Tidak 4. Sudah menggunakan e-Filing : < 1 Tahun 1 – 3 Tahun > 3 Tahun Petunjuk : Bapak/Ibu cukup memilih salah satu jawaban pada kolom yang tersedia dengan cara memberi tanda silang (X) pada angka-angka yang tersedia
88
sesuai dengan persepsi Bapak/Ibu/Saudara. Pilihan jawaban yang tersedia adalah Sangat Tidak Setuju (STS), Tidak Setuju (TS), Netral (N), Setuju (S), Sangat Setuju (SS) II.
PENGGUNAAN E-Filing
No.
PERTANYAAN
1.
Saya selalu menggunakan e-Filing setiap kali melaporkan pajak Saya berkehendak untuk melanjutkan menggunakan e-Filing di masa depan Saya akan selalu menggunakan eFiling untuk melaporkan pajak karena mempunyai fitur yang membantu pekerjaan saya
2.
3.
STS
JAWABAN TS N S
SS
JAWABAN TS N S
SS
III. PERSEPSI KEBERMANFAATAN No.
PERTANYAAN
1.
Dengan adanya e-Filing dapat mengembangkan kinerja saya
2.
e-Filing akan membuat kinerja saya lebih baik dari hari ke hari
3.
Menggunakan e-Filing mempermudah pekerjaan saya
4.
Menggunakan e-Filing menguntungkan bagi saya
5.
Secara keseluruhan e-Filing bermanfaat bagi saya
6.
Menggunakan e-Filing mampu menambah tingkat produktifitas saya
7.
e-Filing membuat waktu saya tidak terbuang percuma dalam mengerjakan tugas-tugas saya
STS
89
8.
9.
10.
11.
Menggunakan e-Filing mampu meningkatkan kualitas hasil pekerjaan saya Menggunakan e-Filing mampu meningkatkan efektifitas kinerja saya Menggunakan e-Filing memungkinkan saya untuk mengerjakan tugas-tugas saya dengan lebih cepat e-Filing memungkinkan saya untuk mengerjakan tugas saya dengan lebih praktis dan efisien
IV. PERSEPSI KEMUDAHAN No. 1. 2. 3. 4. 5.
6.
7.
8.
PERTANYAAN Saat menggunakan e-Filing, saya dapat mengoperasikannya sesuai dengan kebutuhan saya Saya merasa e-Filing sangat fleksibel untuk digunakan Interaksi saya dengan e-Filing jelas dan mudah dipahami Saya jarang mengalami kebingungan saat menggunakan e-Filing Tampilan e-Filing mudah untuk dibaca sehingga saya mudah untuk memahaminya Mudah bagi saya untuk mempelajari bagaimana cara menggunakan eFiling Mudah bagi saya untuk menggunakan e-Filing secara terampil Saya tidak melakukan kesalahankesalahan berlanjut ketika mengoperasikan e-Filing
STS
JAWABAN TS N S
SS
90
9. 10. 11.
V. No. 1. 2. 3.
4.
5. 6. 7. 8. 9.
10.
Saya tidak membutuhkan usaha yang keras untuk dapat berinteraksi dengan e-Filing Saya tidak merasa e-Filing merupakan suatu sistem yang rumit Saya mudah berinteraksi dengan sistem e-Filing saat melaporkan pajak KEPUASAN PENGGUNA PERTANYAAN Sistem e-Filing dapat membantu saya melakukan pelaporan pajak secara efisien Sistem e-Filing dapat membantu saya melakukan pelaporan SPT tepat waktu Saya dapat menghemat biaya dan energi saat menggunakan e-Filing untuk melaporkan SPT Sistem e-Filing secara efektif memenuhi kebutuhan saya kaitannya dengan pelaporan pajak Saya dapat memperoleh informasi yang saya butuhkan saat menggunakan e-Filing e-Filing dapat memberi saya informasi sesuai format yang dibutuhkan Saya merasa puas dengan pelayanan sistem e-Filing Saya merasa puas dengan informasi yang dihasilkan sistem e-Filing Saya memiliki pengalaman yang menyenangkan dalam menggunakan sistem e-Filing Saya merasa bangga telah menggunakan sistem e-Filing saat melaporkan SPT
STS
JAWABAN TS N S
SS
91
Faktor-faktor yang menyebabkan anda belum mau untuk sering menggunakan layanan e-Filing adalah (boleh pilih lebih dari satu): ( ) Kurangnya kesenangan (Perceived Enjoyment). ( ) Kurangnya informasi (The Amount of Information). ( ) Keamanan dan privasi (Security and Privacy). ( ) Kualitas dari koneksi internet (The Quality of the Internet Connection).
92
Lampiran 2 : Daftar Perusahaan (Responden) No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33
Nama Perusahaan PT. Carrefour Indonesia PT. Alfa Rentalindo PT. Alfa Rentalindo PT. Indo Maret PT. Indo Maret Lotte Mart PT. Ramai Putrasejahtera PT. Toyota Astra Motor PT. Astra Honda Motor PT. Tiara Wacana Yogya PT. Tirta Sumber Jaya PT. Tisba Indah Motor PT. Transzona Artha Meridian PT. Trikarsa Nusantara PT. Tripilar Medisjaya PT. Tunas Indonesia Tour & Travel PT. Vulgo Armada International Motor PT. Waskita Karya PT. Wijaya Creative Advertising PT. Wondatex Yogya Indah Sejahtera PT. Out Of Asian PT. Pagilaran PT. Pancaharta Persada PT. Pancaran Harapan Nusa PT. Pandu Siwi Sentosa PT. Patra Bhakti PT. Pelangi Matarex Kumala PT. Pertamina (Persero) PT. Hero Supermarket PT. Perwita Karya PT. PG Madu Baru PT. Poetro Soetomo 1953
93
34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69
PT. Pradita PT. Lion Super Indo Prambanan Mobilindo Pratama Blitz Indonesia PT. Pravianty Fantasia PT. Prima Cipta Informatika PT. Primissima (Persero) PT. Proton Gumilang PT. Purosani Sri Persada PT. Pusaka Mitra Nusa Pertiwi PT. Putra Bhakti Soegito Rahayu Trade & Contractors Rahayu Persada PT. Sahaya – Seni Hastana Kria Sahita Pratama PT. Samijaya Mulya PT. Sandjaja Keramik Intan Macao Persada PT. Maesindo Masanusa PT. Matahari Putra Prima Tbk. PT. Mataram Tunggal Garment PT. Matarindo MD Moeljodihardjo PT. Medan Jaya Mataram Perkasa Motor PT. Meditro Sarana Indonesia PT. Mercutrans Cargo Utama PT. Merpati Nusantara Airlines (Persero) PT. Sari Husada Tbk. Mirota Kampus Department Store & Supermarket PT. Mirota Persada PT. Muara Panca Utama PT. Multicom Persada International PT. Mulya Wibawa PT. Mutiara Kencana Murni PT. Nadika Dwipari Nuansa Media Cipta Advertising
94
70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99
PT. Karya Pradipa Furnitama PT. Karya Utami PT. Karyabaru Asiapratama PT. Kimia Farma Tbk. (Persero) PT. Kusuma Sandang Mekar Jaya PT. Ladunni Globalindo PT. Larasindo Cipta Pariwara PT. Lita Internusa Hotel Ibis Malioboro Hotel Jayakarta Yogyakarta Hotel Mercury Heritage Hyatt Regency Yogyakarta PT. Indah Amartya PT. Indo Jago PT. Indofarma Tbk. PT. Inna Garuda PT. Internusa Hasta Buana Jogjakarta Plaza Hotel K24 Indonesia PT. Kalimas Arubu Indonesia PT. Fastfood Indonesia Tbk. PT. Garuda Indonesia PT. Gobel Dharma Nusantara PT. Great River International Tbk. Hotel Ambarukmo Palace PT. Asuransi Jiwasraya (Persero) PT. Bank Bumiputera Indonesia Tbk. PT. Amarta Karya (Persero) PT. Astra International Tbk. PT. Asuransi Jasa Indonesia (Persero)
95
Lampiran 3 : Tabulasi Uji Instrumen TABULASI UJI INSTRUMEN A. Penggunaan e-Filing Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
P1 4 3 4 5 5 4 2 4 2 4 3 4 4 1 3 4 4 2 2 2 3 3 3 3 3 3 2 4 4 4
P2 3 3 5 3 2 4 3 4 3 4 3 2 4 2 2 5 4 2 2 2 4 3 5 3 3 3 2 4 4 3
P3 3 3 3 4 3 5 4 4 3 4 3 3 3 1 2 5 4 2 2 2 4 3 4 3 2 3 2 4 5 4
Total 10 9 12 12 10 13 9 12 8 12 9 9 11 4 7 14 12 6 6 6 11 9 12 9 8 9 6 12 13 11
96
B. Persepsi Kebermanfaatan Responden KB1 KB2 KB3 KB4 KB5 KB6 KB7 KB8 KB9 KB10 KB11 Total 1 2 2 2 2 3 2 3 3 3 3 3 28 2 2 2 2 3 3 2 3 3 2 4 3 29 3 2 3 4 5 4 3 2 1 2 3 4 33 4 3 2 3 4 3 2 3 3 3 2 4 32 5 4 3 3 2 2 3 3 2 3 4 2 31 6 3 3 4 5 3 3 4 5 3 3 3 39 7 3 3 3 3 2 3 2 3 2 3 2 29 8 2 2 3 2 3 2 2 3 3 3 4 29 9 2 2 3 3 3 2 3 3 3 2 4 30 10 2 3 2 3 3 2 2 3 3 2 3 28 11 2 3 1 3 3 1 2 2 3 2 3 25 12 2 2 3 3 2 3 3 3 2 2 4 29 13 4 5 3 4 4 2 3 4 1 2 3 35 14 2 2 2 2 3 2 3 4 5 3 4 32 15 2 2 2 2 3 3 3 3 3 3 3 29 16 1 1 1 2 2 2 2 2 2 3 3 21 17 4 4 4 4 4 4 4 4 4 4 4 44 18 2 3 3 3 2 2 2 2 3 3 3 28 19 2 2 2 2 2 2 2 2 2 2 2 22 20 2 2 1 2 1 2 1 2 1 2 2 18 21 2 2 2 3 3 3 3 3 3 2 3 29 22 2 2 2 2 3 2 3 3 2 3 2 26 23 4 4 4 4 4 3 3 3 4 4 4 41 24 2 2 2 3 3 3 3 3 3 3 3 30 25 2 2 3 3 3 2 3 2 3 2 3 28 26 4 3 3 2 2 3 3 2 3 4 2 31 27 2 2 3 2 3 2 3 2 2 2 2 25 28 3 3 3 3 3 3 3 3 3 3 3 33 29 3 3 3 2 2 3 3 2 3 3 3 30 30 4 4 4 3 3 3 3 4 4 4 4 40
97
C. Persepsi Kemudahan Penggunaan Responden
KM1
KM2
KM3
KM4
KM5
KM6
KM7
KM8
KM9
KM10
KM11
Total
1
3
4
3
3
2
3
3
3
3
3
3
33
2
4
4
3
2
3
2
3
3
4
3
3
34
3
4
3
2
1
2
3
4
5
4
3
2
33
4
3
3
3
2
4
2
2
3
3
3
3
31
5
3
2
2
3
4
5
2
3
2
3
2
31
6
2
2
3
2
3
2
3
2
2
3
3
27
7
2
3
2
2
2
2
2
2
2
2
2
23
8
3
2
2
2
2
2
3
2
2
3
3
26
9
4
4
4
4
3
4
3
3
3
4
4
40
10
3
3
2
2
2
2
2
2
2
2
2
24
11
1
1
1
1
2
2
2
2
2
2
2
18
12
2
4
4
2
2
3
3
2
4
2
3
31
13
4
3
4
3
4
4
4
3
4
3
4
40
14
2
3
4
2
2
2
3
2
3
3
2
28
15
3
3
4
5
3
2
1
2
2
4
5
34
16
2
5
3
2
3
3
2
2
2
3
3
30
17
4
4
4
4
4
4
4
4
4
4
4
44
18
2
3
3
3
2
1
3
3
2
2
3
27
19
3
3
3
3
3
3
2
2
2
2
2
28
20
3
3
3
3
3
3
3
3
3
3
3
33
21
4
2
2
2
2
2
3
3
3
4
4
31
22
3
2
2
3
3
3
2
3
2
3
2
28
23
3
3
3
4
4
4
4
4
2
3
2
36
24
2
2
2
2
2
2
2
2
2
2
2
22
25
3
3
3
3
3
3
3
3
3
3
3
33
26
2
2
2
2
3
3
3
3
3
3
2
28
27
2
2
2
2
2
2
2
2
3
3
3
25
28
3
2
3
4
4
5
2
2
2
3
3
33
29
2
4
2
2
2
2
2
2
2
3
4
27
30
2
4
4
3
4
2
4
3
3
5
5
39
98
D. Kepuasan Pengguna Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
KP1 4 4 3 3 2 2 2 2 4 3 1 4 4 4 4 3 4 3 2 3 4 2 3 3 2 3 3 2 4 3
KP2 KP3 KP4 KP5 KP6 KP7 KP8 KP9 KP10 Total 3 3 3 3 3 2 3 3 3 30 3 2 3 2 3 3 3 3 3 29 2 1 2 3 4 3 2 3 3 26 3 2 2 4 3 3 3 3 3 29 2 3 4 5 2 3 2 3 2 28 2 2 2 2 2 3 3 3 3 24 2 2 2 2 2 2 2 2 2 20 2 3 3 3 3 2 2 3 3 26 4 3 4 3 3 3 4 4 4 36 3 3 2 2 2 3 3 3 3 27 1 2 1 2 2 2 2 3 3 19 2 3 3 3 3 3 4 2 2 29 3 4 4 4 3 4 3 4 4 37 2 2 2 3 2 3 3 2 3 26 5 3 2 1 2 2 4 5 4 32 2 3 3 3 3 3 3 2 2 27 4 4 4 4 4 4 4 4 4 40 3 2 2 3 3 3 3 3 3 28 2 2 2 3 3 3 3 3 3 26 3 3 3 3 3 3 3 3 3 30 4 4 4 4 3 3 3 3 3 35 3 3 3 3 3 2 3 3 3 28 4 4 4 4 4 3 2 3 2 33 3 3 3 3 3 2 2 3 3 28 2 2 2 2 2 3 3 3 3 24 2 2 3 3 3 2 3 2 3 26 3 3 3 3 3 3 3 3 3 30 3 4 4 5 2 2 2 3 3 30 4 4 4 3 5 4 3 3 3 37 3 3 4 5 4 3 2 3 30
99
Lampiran 4 : Hasil Uji Validitas Instrumen Penggunaan e-Filing Correlations P1 P1
Pearson Correlation
P2 1
.454
Sig. (2-tailed) N P2
P3
Total
Pearson Correlation Sig. (2-tailed) N
.811
**
30
30
30
30
*
1
.012
N
**
.000
Sig. (2-tailed)
Sig. (2-tailed)
.634
.000
.454
Pearson Correlation
*
Total
.012
Pearson Correlation
N
P3
30 .634
**
30
30
**
1
30
30 .846
**
.921
**
.000 30
30
**
1
.921
.000
.000
.000
30
30
30
**. Correlation is significant at the 0.01 level (2-tailed).
**
30 .734
*. Correlation is significant at the 0.05 level (2-tailed).
.846
.000
.000
**
**
.000
.000
.811
.734
30
100
Persepsi Kebermanfaatan Correlations KB1 KB1
Pearson Correlation
KB2
KB2
Pearson Correlation Sig. (2-tailed) N
KB3
Pearson Correlation Sig. (2-tailed) N
KB4
.094
.000
.002
.175
.620
30
30
30
30
30
**
1
.765
.000 30 .546
**
.546
.620
**
.499
**
.375
*
KB7 **
.284
.003
.034
.153
30
30
*
.410
**
.046
.129
.001
.810
.000
30
30
30
30
30
.183
.332
.238
.352
.158
.388
.568
.689
.730
**
**
.025
.334
.073
.205
.056
.406
.000
30
30
30
30
30
30
30
30
30
30
30
**
1
**
.340
**
.246
.197
.209
.275
.356
.000
.066
.008
.190
.296
.267
.141
.054
.000
30
30
30
30
30
30
30
30
30
30
**
1
**
.335
.274
.452
*
.068
.017
.001
.070
.142
.012
.719
.928
.007
.000
30
30
30
30
30
30
30
30
30
**
1
.096
.296
.439
*
.245
.024
.615
.112
.015
.192
.898
.010
.001
30
30
30
30
30
30
**
.266
.282
**
.163
.008
.155
.131
.003
.390
.620
30
30 .499
**
30
30
30
Pearson Correlation
.094
.375
*
.340
Sig. (2-tailed)
.620
.041
.066
.001
30
30
30
30
30
30
**
.335
.096
1
.008
.070
.615
*
.025
.474
.577
.577
.474
.000
.410
.622
.622
.005
.003
Total
.041
.175
Sig. (2-tailed)
KB11
.005
.000
**
KB10
.000
.002
.518
KB9
.268
Sig. (2-tailed)
Pearson Correlation
KB8 *
.518
.254
N KB6
KB6
Pearson Correlation
N KB5
KB5
.254
.765
**
KB4 **
1
Sig. (2-tailed) N
KB3
.477
.524
.480
.465
**
**
.710
.675
.567
.634
**
**
**
**
.000
101
N KB7
30
30
**
1
30
30
30
30
*
.312
.202
.000
.032
.094
.284
.000
30
30
30
30
30
30
**
1
.418
*
.185
.432
.021
.328
.017
.000
30
30
30
30
30
*
1
.381
.246
.274
.296
Sig. (2-tailed)
.034
.334
.190
.142
.112
.008
30
30
30
30
30
30
Pearson Correlation
.268
.332
.197
.452
*
.266
Sig. (2-tailed)
.153
.073
.296
.012
.015
.155
.000
30
30
30
30
30
30
30
Pearson Correlation
.284
.238
.209
.068
.245
.282
.393
Sig. (2-tailed)
.129
.205
.267
.719
.192
.131
.032
.021
30
30
30
30
30
30
30
30
**
.352
.275
.017
.024
**
.312
.185
.381
.001
.056
.141
.928
.898
.003
.094
.328
.038
30
30
30
30
30
30
30
30
30
Pearson Correlation
.046
.158
.356
**
.163
.202
.432
Sig. (2-tailed)
.810
.406
.054
.007
.010
.390
.284
30
30
30
30
30
30
30
Pearson Correlation
N
N Total
30
.183
Sig. (2-tailed)
KB11
30
*
N KB10
30
.388
N KB9
30
Pearson Correlation
N KB8
30
Pearson Correlation Sig. (2-tailed)
.568
.689
**
.000
.730
**
.000
.710
**
.000
.480
.675
*
**
**
.000
.439
.465
.567
**
.001
.477
.524
.634
**
.000
.601
.602
*
**
.000
.601
**
.418
.393
*
.520
*
**
30 .602
.662
.574
**
**
**
.038
.003
.001
30
30
30
30
*
1
.083
.529
**
.662
.003
30
30
30
**
.083
1
.017
.003
.662
30
30
30
.662
*
**
.000
.520
.574
**
.001
.529
**
.003
.566
**
.001 30
30
**
1
.566
.001
102
N
30
30
30
30
30
30
30
30
30
30
30
30
**. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed).
Persepsi Kemudahan Penggunaan Correlations KM1 KM1
KM2
KM6
KM7
.326
.382
.614
.364
.014
.078
.037
.032
.000
30
30
30
30
30
30
30
Pearson Correlation
.096
1
**
.131
.091
.035
Sig. (2-tailed)
.614
.001
.491
.634
30
30
30
**
1
30
Pearson Correlation
.172
Sig. (2-tailed)
.364
.001
30
30
N
.555
.047
.222
.000
30
30
30
30
30
.260
.143
.357
.224
.399
.854
.166
.452
.053
.234
.029
.007
30
30
30
30
30
30
30
30
*
.236
.452
*
.077
.421
.005
.017
.210
.012
.687
.020
.023
.001
.000
30
30
30
30
30
30
30
30
30
30
**
1
**
.256
.381
*
.000
.442
.003
.001
.172
.038
1.000
.015
.037
.000
30
30
30
30
30
30
30
30
.555
Pearson Correlation
.444
*
.131
Sig. (2-tailed)
.014
.491
.005
30
30
30
N
Total
.008
.495
.495
**
30
.433
.522
**
.588
.478
**
KM11 .230
.598
**
KM10 *
.392
*
KM9
*
1
*
KM8
.444
N
KM4
KM5
.172
N
KM3
KM4
.096
Pearson Correlation Sig. (2-tailed)
KM2
KM3
*
.366
.414
*
*
.560
*
**
.382
*
.641
.483
.704
.685
**
**
**
**
103
KM5
.091
.433
Sig. (2-tailed)
.078
.634
.017
.003
30
30
30
30
.264
.001
.174
.067
.552
.010
.158
.000
30
30
30
30
30
30
30
30
**
1
.222
.393
*
.098
.093
-.058
.239
.031
.605
.623
.763
.002
30
30
30
30
30
*
.281
Sig. (2-tailed)
.037
.854
.210
.001
.001
30
30
30
30
30
30
30 1
.593
Pearson Correlation
.392
*
.260
.452
*
.256
.255
.222
Sig. (2-tailed)
.032
.166
.012
.172
.174
.239
30
30
30
30
30
30
**
.143
.077
.381
*
.339
.393
.000
.452
.687
.038
.067
.031
.000
30
30
30
30
30
30
30
**
.357
.421
*
.000
.113
.098
.008
.053
.020
1.000
.552
.605
.000
.003
30
30
30
30
30
30
30
30
**
.093
.437
*
Pearson Correlation
Pearson Correlation Sig. (2-tailed) N
.598
.478
.635
**
30
30
30
30
30
30
**
1
**
.359
.017
.003
.052
.930
.000
30
30
30
30
30
**
1
.295
.267
.113
.153
.001
30
30
30
30
.359
.295
1
.697
.635
**
.520
.520
.234
.023
.015
.010
.623
.016
.052
.113
30
30
30
30
30
30
30
30
30
Pearson Correlation
.230
.399
*
.264
-.058
.281
.017
.267
Sig. (2-tailed)
.222
.029
.037
.158
.763
.133
.930
.153
.001
**
.000
.047
.382
.691
**
.133
Sig. (2-tailed)
**
.534
**
.016
.414
.560
.437
.645
.000
.224
.465
.465
.000
*
.442
*
**
.366
*
*
*
.697
Pearson Correlation
N KM11
**
.236
N
KM10
.113
.035
Sig. (2-tailed)
KM9
.339
*
N KM8
.255
.593
.382
.588
**
**
1
Pearson Correlation
N KM7
.522
**
.326
N KM6
*
Pearson Correlation
.737
**
.639
.590
.694
**
**
**
.000
.000
30
30
30
**
1
.737
.000
.597
**
.001
104
N Total
Pearson Correlation Sig. (2-tailed)
30 .641
**
30 .483
**
30 .704
30
**
.685
30
**
.645
**
30 .534
30
**
.691
30
**
.639
30
**
.590
30
**
.694
**
30
30
**
1
.597
.000
.007
.000
.000
.000
.002
.000
.000
.001
.000
.001
30
30
30
30
30
30
30
30
30
30
30
KP6
KP7
N
30
*. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
Kepuasan Pengguna Correlations KP1 KP1
Pearson Correlation
KP2
KP2
KP3
KP8
KP9
.347
.117
.168
.237
.377
.014
.450
.060
.538
.376
.207
30
30
30
30
30
30
*
1
*
.078
.001
.034
30
30
**
1
.444
Sig. (2-tailed)
.014 30
.444
Pearson Correlation
.143
Sig. (2-tailed)
.450
.001
30
30
N
KP5
.143
Pearson Correlation
N
KP4
*
1
Sig. (2-tailed) N
KP3
.559
.559
**
30
Total
**
.287
.040
.007
.124
.001
30
30
30
30
30
.255
.259
.435
**
.246
.683
.174
.166
.016
.002
.190
.000
30
30
30
30
30
30
30
30
**
.291
.362
*
.307
.079
.410
.002
.119
.049
.098
.678
.024
.004
.000
30
30
30
30
30
30
30
30
.388
.550
*
KP10
*
.486
.537
*
.513
**
.557
.656
.649
**
**
**
105
KP4
KP6
Sig. (2-tailed)
.060
.034
.002
30
30
30
Pearson Correlation
.117
.078
.291
Sig. (2-tailed)
.538
.683
.119
.003
30
30
30
30
Pearson Correlation
.168
.255
.362
Sig. (2-tailed)
.376
.174
.049
.000
.001
30
30
30
30
30
Pearson Correlation
.237
.259
.307
.412
*
Sig. (2-tailed)
.207
.166
.098
30
30
N KP7
N KP8
**
.412
*
**
.816
**
.092
.007
.000
30
30
30
30
30
30
30
30
**
1
**
.182
.383
*
-.100
.049
.001
.335
.036
.598
.796
.006
30
30
30
30
30
30
30
**
1
.295
.453
*
.138
.382
.114
.012
.467
.037
.000
30
30
30
30
30
30
.182
.295
1
.024
.335
.114
30
30
30
30
*
.079
.420
*
.531
.778
**
*
.559
*
*
**
**
30
30
30
**
1
.380
*
.219
.038
.244
.000
30
30
30
30
*
1
30
30
30
30
*
.313
-.100
.138
.388
.638
*
.380
.007
.002
.024
.092
.598
.467
.034
.038
30
30
30
30
30
30
30
30
Pearson Correlation
.287
.246
**
.049
.382
*
.219
Sig. (2-tailed)
.124
.190
.007
.796
.037
.042
.244
.004
.618
30
30
*
*
30
30
.482
.373
.000
30
**
*
**
.042
.000
.513
.388
.698
**
.034
.012
.410
.453
.638
*
.489
.000
.036
**
.383
.559
.021
N
.482
.021
.678
.537
.313
.024
.016
**
*
.000
.040
.486
.420
.003
Sig. (2-tailed)
Sig. (2-tailed)
KP10
.778
.377
Pearson Correlation
.435
.531
Pearson Correlation
N KP9
*
1
**
.388
N
.550
**
.347
N KP5
*
Pearson Correlation
.373
.634
**
.682
.641
**
**
.000
.000
30
30
30
**
1
.634
.000
.638
**
.000
106
N Total
Pearson Correlation Sig. (2-tailed) N
30 .557
**
30 .656
**
30 .649
**
30 .816
**
30 .489
**
30 .698
**
30 .618
**
30 .682
**
30 .641
**
30
30
**
1
.638
.001
.000
.000
.000
.006
.000
.000
.000
.000
.000
30
30
30
30
30
30
30
30
30
30
*. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
30
107
Lampiran 5 : Hasil Uji Reliabilitas Instrumen Penggunaan e-Filing
Case Processing Summary N Cases
Valid a
Excluded Total
% 30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha
N of Items .850
4
108
Persepsi Kebermanfaatan Case Processing Summary N Cases
Valid a
Excluded Total
% 30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha
N of Items .755
12
Persepsi Kemudahan Penggunaan Case Processing Summary N Cases
Valid a
Excluded Total
% 30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha
N of Items .754
12
109
Kepuasan Pengguna
Case Processing Summary N Cases
Valid a
Excluded Total
% 30
100.0
0
.0
30
100.0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha
N of Items .759
11
110
Lampiran 6 : Tabulasi Hasil Penggunaan e-Filing Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33
P1 5 4 4 3 4 3 5 4 4 4 5 3 4 5 4 5 4 4 3 3 2 4 3 4 5 5 4 2 4 2 4 3 4
P2 4 4 3 3 2 2 3 2 4 3 3 4 4 5 4 3 3 3 3 4 3 4 4 4 4 5 5 4 4 3 3 4 4
P3 4 5 3 3 4 3 5 3 4 4 4 4 5 5 3 4 4 5 5 5 4 3 3 3 4 3 5 4 4 3 4 3 3
Total 13 13 10 9 10 8 13 9 12 11 12 11 13 15 11 12 11 12 11 12 9 11 10 11 13 13 14 10 12 8 11 10 11
111
34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71
4 1 3 4 4 2 2 2 3 3 3 3 4 4 1 3 4 4 2 2 2 3 3 3 3 3 3 2 4 4 4 3 4 5 5 5 4 4
3 3 4 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 4 5 4 3 4 4 3 4 4 3
3 1 2 5 4 2 2 2 4 3 4 3 3 3 1 2 5 4 2 2 2 4 3 4 3 2 3 2 4 5 4 4 4 5 5 4 4 4
10 5 9 13 12 8 9 8 11 9 10 9 11 10 6 10 14 13 8 8 8 11 10 11 10 9 9 9 12 14 12 10 12 14 13 13 12 11
112
72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99
3 3 2 5 4 4 5 4 4 3 4 3 5 4 4 4 4 3 3 3 3 5 3 3 4 5 3 5
5 3 4 4 4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4
3 4 4 5 5 3 4 3 5 3 3 5 4 4 4 4 4 4 3 4 2 4 3 4 5 3 4 4
11 10 10 14 13 10 13 12 12 9 10 13 13 12 11 12 12 10 10 12 10 13 10 11 13 13 11 13
113
Persepsi Kebermanfaatan Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35
KB1 4 5 5 4 4 4 4 5 4 4 4 4 3 3 2 2 3 2 4 3 3 3 3 5 4 4 3 4 4 3 4 3 3 2 2
KB2 KB3 KB4 4 4 3 3 4 4 4 4 4 3 3 3 3 3 4 3 3 4 5 3 4 4 3 3 4 3 4 4 2 4 4 5 4 4 4 4 4 4 3 4 5 5 5 4 4 4 4 4 4 3 3 3 4 4 3 3 2 4 5 4 3 4 4 4 4 4 5 4 4 4 5 5 3 3 4 3 4 4 5 5 4 5 4 4 5 5 4 4 2 4 4 5 4 4 5 3 4 5 4 4 4 4 4 3 4
KB5 3 4 4 4 4 3 4 3 4 4 5 5 3 4 5 3 3 4 3 5 3 4 4 4 4 5 5 3 4 4 4 4 4 3 4
KB6 4 4 4 3 3 3 5 4 4 4 3 4 4 4 5 3 4 3 3 4 3 4 4 4 3 4 4 4 5 4 3 5 4 3 4
KB7 KB8 4 4 3 4 3 3 3 2 4 4 4 4 5 5 3 2 3 4 3 4 3 5 4 3 4 4 5 4 4 4 3 4 3 2 3 4 3 2 4 4 3 2 4 4 4 5 4 5 4 4 5 4 5 4 4 4 4 4 3 4 3 4 4 5 4 4 3 4 3 4
KB9 4 4 4 4 3 4 4 4 4 4 4 3 4 5 4 4 4 4 3 5 3 4 4 4 3 5 5 5 4 4 4 4 5 3 4
KB10 KB11 Total 3 4 41 4 4 43 5 4 44 4 4 37 4 4 40 4 5 41 4 4 47 3 3 37 3 4 41 4 4 41 3 3 43 3 3 41 3 2 38 3 4 46 3 3 43 3 3 37 3 3 35 3 3 37 4 4 34 4 4 46 4 4 36 4 4 43 4 4 45 3 4 47 3 4 39 4 4 46 4 3 47 5 4 46 3 3 45 4 4 40 3 3 41 3 2 42 3 4 44 3 3 36 3 3 38
114
36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73
3 2 4 3 3 4 4 5 4 3 3 3 3 4 3 4 4 3 4 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4
5 4 4 4 5 5 4 3 4 3 5 3 4 5 4 4 4 4 4 5 4 5 3 5 3 4 5 5 4 3 5 4 4 4 4 4 5 4
5 5 4 5 3 4 4 3 5 4 5 4 4 5 4 4 5 5 5 5 4 4 3 4 4 5 4 4 5 4 4 5 5 4 4 4 4 5
5 3 3 4 4 4 4 2 4 4 4 3 4 4 5 3 5 3 4 4 4 4 4 4 4 5 4 4 3 4 4 5 4 4 3 4 4 4
4 4 3 4 4 3 4 3 5 4 4 4 3 4 4 4 3 3 5 4 4 4 3 3 4 4 5 5 4 3 4 4 5 5 3 3 4 4
4 3 4 4 5 3 4 3 3 4 4 4 3 4 5 4 4 5 4 5 4 4 3 4 3 4 5 4 4 3 4 4 3 4 4 3 4 3
4 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 4 5 4 3 4 4 3 4 4 3 5 3
5 5 4 4 5 5 4 2 5 4 3 3 2 4 5 4 4 5 4 4 4 4 4 4 4 4 4 4 5 2 5 5 5 3 4 4 4 4
5 4 4 5 4 4 4 3 4 4 4 4 4 5 4 3 4 3 5 4 4 4 4 5 4 5 4 5 4 3 4 4 4 3 4 3 5 4
3 3 4 4 4 5 3 4 4 4 4 4 3 4 3 4 5 4 4 4 3 4 3 4 4 3 4 3 3 4 3 4 5 3 3 4 4 3
3 3 4 4 3 4 3 4 4 3 4 4 4 4 3 4 4 4 4 5 3 4 4 5 4 4 3 3 4 4 4 4 4 4 4 4 4 4
46 40 42 45 45 45 42 35 45 40 44 39 38 48 45 43 46 43 47 48 42 45 40 46 41 46 45 45 44 36 45 48 47 43 41 40 47 42
115
74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99
3 5 4 5 4 3 4 4 3 4 4 3 5 3 4 4 4 4 4 4 4 4 4 4 3 5
4 5 4 3 3 5 4 4 4 4 4 4 4 4 4 3 4 5 4 3 4 5 4 5 4 4
5 4 4 3 3 3 3 3 2 4 5 5 5 4 4 4 4 5 4 3 4 4 5 5 5 5
3 4 4 2 4 4 3 4 4 3 5 3 4 4 3 3 4 4 5 4 4 4 5 4 5 3
4 3 4 3 3 4 3 4 4 4 3 3 5 5 3 4 3 4 4 4 4 4 5 4 3 3
5 3 4 3 3 5 4 4 4 4 4 5 3 4 4 4 3 4 5 3 4 4 4 4 4 5
4 4 4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4
5 5 4 2 4 5 2 4 4 4 4 5 5 3 4 3 2 4 5 4 4 4 4 3 4 5
4 4 4 3 4 4 4 4 4 3 4 3 4 3 4 4 4 5 4 3 4 4 4 4 4 3
4 4 4 4 4 3 5 4 4 5 3 4 4 3 4 4 3 4 4 4 4 4 4 3 4 4
4 4 4 4 3 3 4 4 3 4 3 3 5 3 4 5 4 4 4 4 4 5 3 4 4 4
45 45 44 35 39 44 39 42 39 44 43 42 47 40 42 41 39 48 48 40 44 46 46 45 44 45
116
Persepsi Kemudahan Penggunaan Responden KM1 KM2 KM3 KM4 KM5 KM6 KM7 KM8 KM9 KM10 KM11 1 2 5 4 4 5 5 4 4 4 3 3 2 2 4 4 4 3 4 4 5 4 3 3 3 3 4 3 3 3 4 3 3 4 3 3 4 2 3 4 4 4 3 3 3 4 3 3 5 4 3 3 2 3 4 2 4 3 4 4 6 3 4 5 4 5 3 2 3 5 4 4 7 3 3 4 4 3 5 3 5 3 4 4 8 3 4 4 4 4 4 2 3 4 4 4 9 3 5 4 4 4 4 4 4 4 4 4 10 5 4 5 5 4 4 3 4 4 3 4 11 4 3 3 4 4 5 3 4 3 3 4 12 4 3 4 4 5 3 4 4 5 4 4 13 3 5 5 4 5 4 4 5 5 4 3 14 4 5 4 4 3 5 5 5 5 5 4 15 4 5 5 4 4 4 4 3 4 3 3 16 3 4 2 4 4 5 3 4 4 4 4 17 4 4 5 4 4 4 3 4 4 3 3 18 3 4 5 3 4 4 3 5 4 3 2 19 3 4 5 4 4 3 3 5 5 3 4 20 2 4 4 4 3 3 4 5 3 3 3 21 2 4 3 4 4 2 3 4 4 3 3 22 3 5 5 5 4 4 4 3 5 3 3 23 2 4 5 3 4 3 4 3 4 3 3 24 4 4 4 3 3 4 4 3 4 4 4 25 3 4 5 4 4 5 4 4 5 4 4 26 3 5 3 4 4 5 5 3 4 4 3 27 4 5 4 4 3 4 5 5 4 5 4 28 4 4 4 4 4 2 4 4 4 3 3 29 5 3 3 2 3 4 4 4 3 4 4 30 4 4 5 4 5 2 3 3 4 4 4 31 3 3 4 4 4 4 3 4 4 4 3 32 3 5 5 4 4 3 4 3 4 4 4 33 4 4 4 3 3 4 4 3 4 3 4 34 5 3 4 4 4 4 3 3 4 4 4 35 5 4 4 4 4 1 3 1 4 5 4
Total 43 40 36 36 36 42 41 40 44 45 40 44 47 49 43 41 42 40 43 38 36 44 38 41 46 43 47 40 39 42 40 43 40 42 39
117
36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73
4 4 4 4 5 4 4 4 4 3 3 2 2 3 2 4 3 3 3 3 4 4 4 4 3 5 4 5 4 3 4 4 3 4 4 3 5 3
3 3 3 5 4 4 4 4 4 4 4 5 4 4 3 3 4 3 4 5 4 4 5 4 4 5 4 3 3 5 4 4 4 4 4 4 4 4
3 3 3 3 3 3 2 5 4 4 5 4 4 3 4 3 5 4 4 4 4 4 4 5 5 4 4 3 3 3 3 3 2 4 5 5 5 4
3 4 4 4 3 4 4 4 4 3 5 4 4 3 4 2 4 4 4 4 3 4 4 4 3 4 4 2 4 4 3 4 4 3 5 3 4 4
4 4 3 4 3 4 4 5 5 3 4 5 3 3 4 3 5 3 4 4 3 3 4 4 4 3 4 3 3 4 3 4 4 4 3 3 5 5
3 4 4 2 2 2 3 3 3 3 4 4 1 3 4 4 2 2 2 3 3 3 3 3 3 2 4 4 4 3 4 5 5 5 4 4 3 3
4 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 4 5 4 3 4 4 3 4 4 3 5 3
2 5 4 2 2 2 4 3 4 3 3 3 1 2 5 4 2 2 2 4 3 4 3 2 3 2 4 5 4 4 4 5 5 4 4 4 3 4
4 3 4 4 4 4 4 4 3 4 5 4 4 4 4 3 5 3 4 4 4 3 5 4 4 4 4 3 4 4 4 4 4 3 4 3 4 3
4 4 4 4 3 3 4 3 3 3 3 3 3 3 3 4 4 4 4 4 3 4 4 3 4 4 4 4 4 3 5 4 4 5 3 4 4 3
4 4 5 4 3 4 4 3 3 2 4 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 3 4 3 3 5 3
38 42 42 40 37 38 41 41 40 35 44 40 33 36 41 39 42 36 39 43 39 41 44 41 40 42 44 41 40 39 42 45 41 44 43 39 47 39
118
74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99
4 4 4 4 4 4 4 4 4 4 4 5 3 4 4 4 3 4 5 3 4 4 4 4 4 5
4 3 4 5 4 3 4 5 4 4 4 4 4 4 4 3 4 5 4 3 4 5 4 5 4 4
4 4 4 5 4 3 4 4 2 4 5 5 5 4 4 4 4 5 4 3 4 4 5 5 5 5
3 3 4 4 5 4 4 4 4 3 5 3 4 4 3 3 4 4 5 4 4 4 5 4 5 3
3 4 3 4 4 4 4 4 4 4 3 3 5 5 3 4 3 4 4 4 4 4 5 4 3 3
2 5 4 4 5 4 4 3 4 3 5 4 4 4 4 3 3 3 3 5 3 3 4 5 3 5
4 4 4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4
4 5 5 3 4 3 5 3 3 5 4 4 4 4 4 4 3 4 2 4 3 4 5 3 4 4
4 4 4 5 4 3 4 4 4 3 4 3 4 3 4 4 4 5 4 3 4 4 4 4 4 3
4 4 3 4 4 4 4 4 4 3 3 4 4 5 3 4 3 4 5 4 4 4 4 3 3 4
4 5 4 4 4 4 4 5 4 4 4 4 3 4 3 4 4 4 4 4 4 5 4 3 4 4
40 45 43 45 46 41 44 43 40 42 45 43 43 45 40 40 39 47 45 41 42 45 48 45 43 44
119
Kepuasan Pengguna Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35
KP1 4 5 5 5 4 4 4 4 3 3 2 2 3 2 4 4 3 4 3 5 4 4 4 5 3 4 5 4 5 2 5 5 5 4 3
KP2 3 3 2 4 4 4 4 4 4 4 5 4 4 3 4 4 3 4 2 4 4 4 4 5 4 4 4 4 4 4 4 3 4 4 4
KP3 4 3 4 3 3 2 5 4 4 5 4 4 3 4 5 3 3 4 3 5 3 4 4 4 4 5 5 3 4 4 4 4 4 3 4
KP4 4 5 5 3 4 4 4 4 3 5 4 4 3 4 5 3 4 3 3 4 3 4 4 4 3 4 4 4 5 4 3 5 4 3 4
KP5 4 3 4 3 4 4 5 5 3 4 5 3 3 4 4 3 3 3 3 4 3 4 4 4 4 5 5 4 4 3 3 4 4 3 3
KP6 5 4 4 3 4 3 5 4 4 4 5 3 4 5 4 5 4 4 3 3 2 4 3 4 5 5 4 2 4 2 4 3 4 4 1
KP7 4 4 3 3 2 2 3 2 4 3 3 4 4 5 4 3 3 3 3 4 3 4 4 4 4 5 5 4 4 3 3 4 4 3 3
KP8 4 3 3 3 4 4 5 3 3 3 3 4 4 5 4 3 3 3 3 4 3 4 4 4 4 5 5 4 4 3 3 4 4 3 3
KP9 4 4 3 2 4 4 5 2 4 4 5 3 4 4 4 4 2 4 2 4 2 4 5 5 4 4 4 4 4 4 4 5 4 4 4
KP10 4 4 4 4 3 4 4 4 4 4 4 3 4 5 4 4 4 4 3 5 3 4 4 4 3 5 5 5 4 4 4 4 5 3 4
Total 40 38 37 33 36 35 44 36 36 39 40 34 36 41 42 36 32 36 28 42 30 40 40 43 38 46 46 38 42 33 37 41 42 34 33
120
36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73
5 5 4 5 3 4 4 3 5 4 3 4 5 3 4 4 3 5 4 3 3 3 4 3 4 4 3 4 4 4 4 5 4 4 3 4 4 3
5 3 3 4 4 4 4 2 4 4 3 3 4 4 4 4 2 4 4 3 3 2 4 5 4 4 5 4 4 4 4 4 4 4 4 4 4 4
4 4 3 4 4 3 4 3 5 4 5 3 4 4 3 4 3 5 4 5 3 4 5 4 4 4 4 4 5 4 5 3 5 3 4 4 3 3
4 3 4 4 5 3 4 3 3 4 3 4 4 5 3 4 3 3 4 3 3 3 4 3 4 4 3 4 4 4 4 5 4 4 3 5 3 4
4 4 4 4 5 4 4 3 3 3 5 4 4 5 4 4 3 3 3 5 3 4 5 4 4 4 4 4 5 4 5 3 5 3 4 3 2 5
3 4 4 2 2 2 3 3 3 3 4 4 2 2 2 3 3 3 3 4 4 1 3 4 4 2 2 2 3 3 3 3 3 3 2 3 4 4
4 4 4 4 5 4 4 3 3 3 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 3 4 4
4 4 4 4 5 4 4 3 3 3 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 4 5 5
5 5 4 4 5 5 4 2 5 4 3 4 4 5 5 4 2 5 4 3 3 2 4 5 4 4 5 4 4 4 4 4 4 4 4 4 4 4
5 4 4 5 4 4 4 3 4 4 4 4 5 4 4 4 3 4 4 4 4 4 5 4 3 4 3 5 4 4 4 4 5 4 5 3 4 4
43 40 38 40 42 37 39 28 38 36 38 38 40 42 37 39 28 38 36 38 32 31 44 42 41 38 37 39 41 39 41 39 42 35 39 37 37 40
121
74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99
4 5 4 3 4 5 4 4 4 4 4 4 4 3 4 5 4 3 4 5 4 5 4 4 4 4
4 5 4 3 4 4 2 4 5 5 5 4 4 4 4 5 4 3 4 4 5 5 5 5 5 5
4 4 5 4 4 4 4 3 5 3 4 4 3 3 4 4 5 4 4 4 5 4 5 3 5 3
3 4 4 4 4 4 4 4 3 3 5 5 3 4 3 4 4 4 4 4 5 4 3 3 3 3
4 4 5 4 4 3 4 3 5 4 4 4 4 3 3 3 3 5 3 3 4 5 3 5 3 5
4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4 4 4
4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4 4 4
4 2 4 5 2 4 4 4 4 5 5 3 4 3 2 4 5 4 4 4 4 3 4 5 4 3
4 3 4 4 4 4 4 3 4 3 4 3 4 4 4 5 4 3 4 4 4 4 4 3 3 4
4 4 4 3 5 4 4 5 3 4 4 3 4 4 3 4 4 4 4 4 4 3 4 4 4 4
39 37 42 40 37 38 36 40 41 39 41 38 38 34 35 44 43 38 39 40 43 43 40 40 39 39
122
Lampiran 7 : Uji Normalitas
One-Sample Kolmogorov-Smirnov Test P N Normal Parameters
a
Most Extreme Differences
Kolmogorov-Smirnov Z Asymp. Sig. (2-tailed) a. Test distribution is Normal.
KB
KM
KP
99
99
99
99
Mean
10.98
42.55
41.54
38.34
Std. Deviation
1.857
3.538
3.058
3.643
Absolute
.123
.130
.086
.119
Positive
.105
.062
.076
.062
Negative
-.123
-.130
-.086
-.119
1.222
1.292
.852
1.184
.101
.071
.463
.121
123
Lampiran 8 : Uji Linieritas Linieritas Variabel Penggunaan e-Filing dengan Persepsi Kebermanfaatan
ANOVA Table Mean Sum of Squares P * KB
Between
df
Square
F
Sig.
(Combined)
49.534
14
3.538
1.030
.432
Linearity
18.123
1
18.123
5.278
.024
31.412
13
2.416
.704
.755
Within Groups
288.425
84
3.434
Total
337.960
98
Groups
Deviation from Linearity
Linieritas Variabel Penggunaan e-Filing dengan Persepsi Kemudahan
ANOVA Table Mean Sum of Squares P * KM Between
df
Square
F
Sig.
(Combined)
134.921
15
8.995
3.677
.000
Linearity
106.246
1
106.246
43.432
.000
28.675
14
2.048
.837
.627
Within Groups
203.039
83
2.446
Total
337.960
98
Groups
Deviation from Linearity
124
Linieritas Variabel Penggunaan e-Filing dengan Kepuasan Pengguna
ANOVA Table Mean Sum of Squares P * KP
Between
df
Square
F
Sig.
(Combined)
83.086
16
5.193
1.671
.069
Linearity
21.883
1
21.883
7.040
.010
61.203
15
4.080
1.313
.214
Within Groups
254.873
82
3.108
Total
337.960
98
Groups
Deviation from Linearity
125
Lampiran 9 : Uji Multikolinieritas dan Uji Heteroskedastisitas Uji Multikolinieritas Coefficients
a
Collinearity Statistics Model Tolerance
VIF
(Constant) 1
KB
.772
1.295
KM
.973
1.027
KP
.789
1.268
a. Dependent Variable: P
Uji Heteroskedastisitas
126
Lampiran 10 : Hasil Uji Hipotesis Pengaruh variabel Persepsi Kebermanfaatan terhadap Penggunaan e-Filing
Model Summary
Model
R
1
.232
Adjusted R
Std. Error of the
Square
Estimate
R Square a
.054
.044
1.816
a. Predictors: (Constant), KB
Coefficients
a
Standardized Unstandardized Coefficients Model 1
B (Constant) KB
a. Dependent Variable: P
Std. Error 5.808
2.213
.122
.052
Coefficients Beta
t
.232
Sig.
2.624
.010
2.344
.021
127
Pengaruh variabel Persepsi Kemudahan terhadap Penggunaan e-Filing
Model Summary
Model
R
1
.561
Adjusted R
Std. Error of the
Square
Estimate
R Square a
.314
.307
1.546
a. Predictors: (Constant), KM
Coefficients
a
Standardized Unstandardized Coefficients Model 1
B (Constant) KM
a. Dependent Variable: P
Std. Error -3.161
2.126
.340
.051
Coefficients Beta
t
.561
Sig.
-1.487
.140
6.669
.000
128
Pengaruh variabel Kepuasan Pengguna terhadap Penggunaan e-Filing
Model Summary
Model
R
1
.254
Adjusted R
Std. Error of the
Square
Estimate
R Square a
.065
.055
1.805
a. Predictors: (Constant), KP
Coefficients
a
Standardized Unstandardized Coefficients Model 1
B (Constant) KP
a. Dependent Variable: P
Std. Error 6.006
1.928
.130
.050
Coefficients Beta
t
.254
Sig.
3.115
.002
2.591
.011
129
Pengaruh
variabel
Persepsi
Kebermanfaatan,
Persepsi
Kemudahan
Penggunaan dan Kepuasan Pengguna terhadap Penggunaan e-Filing Model Summary
Model
R
1
.601
Adjusted R
Std. Error of the
Square
Estimate
R Square a
.362
.342
1.507
a. Predictors: (Constant), KP, KM, KB
b
ANOVA Model 1
Sum of Squares
df
Mean Square
Regression
122.265
3
40.755
Residual
215.694
95
2.270
Total
337.960
98
F
Sig.
17.950
.000
a
a. Predictors: (Constant), KP, KM, KB b. Dependent Variable: P
Coefficients
a
Standardized Unstandardized Coefficients Model 1
B (Constant)
Std. Error -7.497
2.704
KB
.031
.049
KM
.326
KP
.095
a. Dependent Variable: P
Coefficients Beta
t
Sig.
-2.772
.007
.059
.627
.532
.050
.537
6.460
.000
.047
.186
2.014
.047
130
Lampiran 11 : Sumbangan Relatif dan Sumbangan Efektif Diketahui : Hasil Regresi Berganda
α1
= 0,031
∑X1.Y
= 46.396
α1 x ∑X1.Y = 1438,28 Rsquare
= 0,362
α2
= 0,326
∑X2.Y
= 45.461
α2 x ∑X2.Y = 14.820,29
α3
= 0,095
∑X3.Y
= 41.848
α3 x ∑X3.Y = 3.975,56
131
Maka diperoleh hasil sebagai berikut : JKreg = (0,031)(46396)+(0,326)(45461)+(0,095)(41848) =1438,28+14820,29+3975,56 = 20234,12 Setelah JKreg diketahui maka sumbangan relatif dan sumbangan efektif dapat dihitung. Perhitungannya adalah sebagai berikut : 1. Sumbangan Relatif (SR%)
a. Untuk variabel Persepsi Kebermanfaatan SR% = 1438,28/20234,12 x 100% = 0,071 = 7,1% b. Untuk variabel Persepsi Kemudahan Penggunaan SR% = 14820,29/20234,12 x 100% = 0,73 = 73% c. Untuk variabel Kepuasan Pengguna SR% = 3975,56/20234,12 x 100% = 0,20 = 20%
132
2. Sumbangan Efektif (SE%)
a. Untuk variabel Persepsi Kebermanfaatan SE% = 0,071 x 0,362 = 0,026 = 2,6% b. Untuk variabel Persepsi Kemudahan Penggunaan SE% = 0,73 x 0,362 = 0,27 = 27% c. Untuk variabel Kepuasan Pengguna SE% = 0,20 x 0,362 = 0,071 = 7,1%
