Guidance E-Procurement. for Vendor

Guidance E-Procurement for Vendor

FAQ Frequently Asked Question

FAQ FAQ mengenai Indosat Ooredoo E – Procurement (Bahasa Indonesia) 1. Apa itu Indosat Ooredoo E-Procurement ? Indosat Ooredoo E-Procurement adalah transaksi elektronik online yang digunakan oleh Indosat Ooredoo untuk aktifitas pengadaan di Indosat Ooredoo yang melibatkan requester, buyer, approver dan supplier.

2. Bagaimana cara mengakses portal Indosat Ooredoo E-Procurement ? Anda dapat mengakses alamat http://www.indosatooredoo.com dan pilih Partners di menu pojok bawah kanan atau langsung ke portal https://eproc.indosatooredoo.com.

3. Bagaimana saya dapat menjadi suplier bagi Indosat Ooredoo ? Anda dapat mendaftar sebagai supplier Indosat Ooredoo dengan cara klik Vendor Registration setelah melakukan Point 2 diatas.

FAQ FAQ mengenai Indosat Ooredoo E – Procurement 4. Bagaimana saya dapat login ke portal? Team Pendaftaran Vendor kami akan menginformasikan User ID dan Password Anda setelah proses registrasi selesai.

5. Bagaimana saya dapat mengupdate profile saya? Silahkan login dan update profile Anda dari menu yang tersedia didalam portal.

6. Apabila saya memiliki pertanyaan lain, kemana saya harus menghubungi ? Silahkan hubungi [email protected]

FAQ FAQ mengenai Indosat Ooredoo E – Procurement 7. Bagaimana minimum spesifikasi sistem yang dibutuhkan untuk mengakses portal? Hardware (Standard Indosat):

Software (Standard Indosat):

Processor: Core I5 Processor Speed : 2,5 Ghz Memory : 4 GB

Operating System : Windows XP – Windows 7 Mac OS Web Browser : MS Internet Explorer 7 s.d 8 Safari

Connection : Terhubung ke Internet

Others : MS Office 2007 atau versi lebih tinggi Adobe Acrobat Reader 10 atau lebih tinggi Java Applet 1.7 atau lebih tinggi (User Internal)

FAQ FAQ mengenai Indosat Ooredoo E – Procurement 8. Bagaimana prosedur dan peraturan untuk password ? Password minimal 8 karakter, kompleks password dengan minimal 3 kombinasi (huruf besar, huruf kecil, angka atau karakter khusus). Password akan habis masa berlakunya setiap 60 hari. 9. Bagaimana saya dapat merubah password ? Untuk user internal, Anda dapat menekan tombol : CTRL+ALT+DEL. Untuk Supplier, pilihlah menu Change Password setelah Anda login ke Portal.

10. Jika saya mempunyai masalah ketika mengakses portal, bagaimana saya dapat menghubungi Administrator? Silakan menghubungi Enterprise Helpdesk di nomor telepon (021) 3044 2000 atau extension 2000 atau email: [email protected].

FAQ FAQ mengenai Indosat Ooredoo E – Procurement 11. Jika dalam beberapa hari terakhir saya tidak login ke portal, bagaimana saya dapat mengetahui bila ada pekerjaan yang harus saya selesaikan ? Sistem akan memberikan notifikasi melalui email (device mobile). Pastikan alamat email Anda benar dan quota untuk email tidak melebihi yang ditentukan.

12. Apakah saya dapat melampirkan dokumen ke dalam sistem ? Ya. Anda dapat juga membaca dan menyimpan dokumen dengan semua tipe file. File dengan tipe PDF lebih direkomendasikan dengan size maksimum 1 MB (per file).

FAQ Frequently asked questions about Indosat Ooredoo EProcurement (English) 1. What is Indosat Ooredoo E-Procurement? Indosat Ooredoo E-Procurement is online electronic transaction which is used by Indosat Ooredoo for their procurement activities involving requester, buyer, approver and supplier.

2. What is the address of the portal ? Please visit http://www.indosatooredoo.com and find Partners at below right side or directly visit to https://eproc.indosatooredoo.com

3. How can I register as a supplier to Indosat Ooredoo ? You can do that by clicking Vendor Registration at front page of the portal in step 2.

FAQ Frequently asked questions about Indosat Ooredoo EProcurement 4. How do I login to the portal ? Please use your account which is given by IT Administrator after registration process finish.

5. How do I change my profile?

Please find the menu in the portal to update or change your profile.

6. If I have another question, where I contact to? Please contact [email protected]

FAQ Frequently asked questions about Indosat Ooredoo EProcurement 7. What are the minimum requirements to access the portal ? Hardware (Standard Indosat):

Software (Standard Indosat):

Processor: Core I5 Processor Speed : 2,5 Ghz Memory : 4 GB

Operating System : Windows XP – Windows 7 Mac OS Web Browser : MS Internet Explorer 7 s.d 8 Safari

Connection : Connected to the Internet

Others : MS Office 2007 or higher Adobe Acrobat Reader 10 or higher Java Applet 1.7 or higher (User Internal)

FAQ Frequently asked questions about Indosat Ooredoo EProcurement 8. What is the Indosat’s procedure and policy for password ? Minimum 8 characters, complex password with minimum 3 combinations (capital, lower case, number, special character). Password will expire every 60 days.

9. How can I change the password ? For internal user, you can press: CTRL+ALT+DEL. For supplier, choose Change Password menu after login to portal

10. If I have problem to access the portal, how do I contact the Administrator ? Please contact Enterprise Helpdesk at (021) 3044 2000 or extention 2000 or email: [email protected]

FAQ Frequently asked questions about Indosat Ooredoo EProcurement 11. If I have not logged on to the portal in last few days, how do I know if there are any activities to be done by me? System will notify you through email or (device mobile). Please ensure your email account is valid and mail quota is not exceeded.

12. Can I attach some documents into the system ? Yes, you can. You can also read and save documents in all document types. PDF file is recommended with maximum size of 5 MB (all files).

Guidance Interaction For Vendor

What’s New for Indosat Ooredoo Ooredoo’s Supplier? We are introducing new features to ease vendors’ work and improve collaboration with Indosat Ooredoo :

Supplier Self Registration

PO Self Confirmation

Technical Bidding

System Requirement

Operating system (OS) 1. Minimum Windows XP 2. Maximum Windows 7 (lower than Wnidows xp or higher than Windows 7 may cause program to run inappropriately)

3. Apple Mac

Browser Strongly advised to use only Internet Explorer (IE) or SAFARI (for mac user) • Windows XP  IE version 7 • Windows 7  IE version 8 (lower than IE v7 or higher than IE 8 may cause program to run inappropriately) Adobe Active X : higher than version 11.0

Guidance for Supplier Point to remember

• Supplier shall only request password reset via a valid register email stating the Vendor ID. • When a valid register email is not provided, Supplier shall contact [email protected] to assist the reset password request. • Upon changes of company profile via portal, supplier shall inform [email protected], only when approved by Indosat, the data will be changed. • Upon changes regarding Finance information, supplier shall also inform DH POM, and after approved, the supplier data will be changed.

Supplier Self Registration

Current Process

Current vs New Supplier Registration Process

 Faster process

New Process

 Reduce paperwork

Registration portal

The URL for vendor registration is available in the registration portal.

The URL to directly register : https://eproc.indosatooredoo.com

Steps to Self Register for New Vendors (1/6) Step 1

Vendor clicking on the URL of Indosat Ooredoo Vendor self-registration.

NOTE: Company Name format need to follow Indosat’s policy. Indosat Ooredoo standard format is the name of company followed with the company’s form in the end. For example: PT Kesejahteraan Abadi, need to be filled like Kesejahteraan Abadi, PT. This also applicable for foreign company (eg. Ericsson, Inc.).


1

3

Please fill-in in the following order 1–3–2–4 Then click

After reaching this point, go to Point 3

2 After finished this point, go to Point 4

Form continued in the next slide

The form consist of 4 parts: 1. Before Bank Details 2. Bank Details 3. After Bank Details including attachment 4. Data Privacy Statement


3 Continued form from previous slide

After reaching this point, go back to Point 2 (Bank Details)

4

Registration confirmation will pop up after all fields are completed.


Check email, and then click the link provided.


The link will bring the vendor to this questionnaire.

By ticking this box, vendors state their acceptance and then need to click button ‘Send questionnaire’

Steps to Change Supplier’s Data (1/2) •

Once the registration is complete, new suppliers are able to anytime change their data directly from the website.

•

For companies who are already listed as Indosat’s suppliers and have ID can directly follow these steps without registering again. Step 1

Go to ‘Manage Company Data’ tab to modify your data

Steps to Change Supplier’s Data (2/2) Step 2

Fill up and change all respective field that require to be updated, all supporting files should be uploaded (Indonesian Vendor : 6 documents, Foreign Vendor : 4 documents)

After click Submit, inform via email to [email protected] and ask for approval of data changes/validation.

PO Self Confirmation

New Feature for PO Confirmation This new feature will help vendors to view and provide acceptance for their Purchase Orders (PO)

Current Practice

New Feature

Vendors need to give wet signature on the Purchase Order

Vendors only need to give confirmation through system

Notification to Vendor

Steps to confirm PO (1/6) Step 1

Vendor can logon and see the PO in the portal (in addition they would also have the PO sent to them via email):

Click the menu, you will see the list of PO that has been sent to you.


The internal number from system.

PO number You will communicate with Indosat Ooredoo based on this number. To open the PO click on the document number.


The header where you will see the PO number

PO which not yet confirmed will have status : NEW

Clicking on the item number will open up the item detail.

Steps to confirm PO (4/6)

Steps to confirm PO (5/6) Click send to submit your confirmation to our system

Click this button to confirm you PO


The status of the PO is changed into ‘Confirmed’

Technical Bidding

New Feature for Technical Bidding New feature will be applied to simplify bidding process: Current Practice • Vendor response (Commercial and/or Technical) will be placed in one folder. • Buyer will need to manually download the technical attachment and send it to Requestors to have them evaluate the response; or they will need to create 2 different RFxs for each commercial and technical response.

RFx Response Commercial

RFx Response Commercial Response

New Feature •

Two-envelope bidding enables Procurement to evaluate technical and commercial bid separately.

•

The technical bid is stored and evaluated in cFolder by technical evaluator (user) without seeing the commercial bid.

•

Purchasing then may proceed with evaluating commercial bid after getting the result of the technical evaluation. RFx Response Commercial Response

or Technical Response Technical response needs to be manually downloaded.

RFx Response Technical

2 different RFxs need to be created.

C-Folder (Technical Response) Only 1 RFx needs to be created and requestors can directly access the technical response.

Steps to Perform Technical Bidding (1/6) Step 1

Go to ‘RFx and Auction’, select query eRFx, click refresh button below to refresh the RFx list published to your company.

When found, click the RFx number to open the document.

Steps to Perform Technical Bidding (2/6) Step 2a

You can click button ‘Technical RFx’ to see the technical document from purchaser.

When vendor is ready, click ‘Create Response’ to start creating your bid.

Steps to Perform Technical Bidding (3/6) Step 2a

Vendor can view technical specifications from Indosat Ooredoo in ‘External Area’ folder. Once vendor clicks the document, a window will appear whether they want to open or save it to local PC.

Steps to Perform Technical Bidding (4/6) Step 2b To submit your technical proposal, Click 'Technical RFx response' and go to folder Tech_bid, click ‘Create’, select ‘Document’, input title and click continue to upload file. Select file from local PC and save. Then close the window

Steps to Perform Technical Bidding (5/6) Step 2c

Note that vendor is only given authority to add document, but NOT deleting document. If for some reason vendor need to delete the document, vendor need to ask buyer’s help to delete the said document. Note however that buyer can only help deleting the document if the bid has been submitted (bid in status ‘saved’ cannot be edited by buyer).

Steps to Perform Technical Bidding (6/6) Step 3

Enter price in the requested item.

Question and Answer

Please submit your question and answer to : Helpdesk Procurement Enterprise Helpdesk <[email protected]>

Revisit objectives At the end of this FAQ and Material Guidance, readers are expected to: 1. Understand and able to utilize the new feature for vendors to register as Indosat Ooredoo’s supplier. 2. Understand and able to utilize the new features for vendors to view Purchase Order (PO) and provide acceptance. 3. Understand and able to utilize the new features for vendors to perform technical bidding.

This is the end of our guidance We thank you for taking the time to understand this material guidance

Guidance E-Procurement. for Vendor

Recommend Documents