Lampiran 1 KUISIONER PENELITIAN
Responden yang terhormat: Saya adalah mahasiswa jurusan Manajemen Universitas Katolik Widya Mandala yang sedang melakukan penelitian. Penelitian ini untuk pengembangan ilmu pengetahuan. Dalam hal ini, saya meminta kesediaan bapak/ibu/saudara untuk membantu penelitian ini dengan mengisi kuesioner yang telah saya siapkan. Ini merupakan hal yang sangat berharga bagi saya, oleh karena itu kesediaan dan kejujuran Anda sangat saya harapkan. Segala informasi yang Anda berikan semata-mata digunakan untuk kegiatan ilmiah. Atas kerjasama yang diberikan, saya mengucapkan banyak terima kasih. Persyaratan menjadi Responden Sebagai syarat menjadi responden penelitian ini, mohon diisi sejujurnya pernyataan berikut: 1. Apakah anda pernah melakukan pembelian melalui situs online ? a. ya b. tidak (jika tidak, mohon tidak dilanjutkan pengisian kuesioner)
DATA IDENTITAS RESPONDEN Jenis kelamin: a. Laki-laki
b. Perempuan
Umur saudara saat ini : a. 18-23 tahun b. 24-29 tahun c. 30-35 tahun d. > 35 tahun
Status Saudara: - Pelajar/mahasiswa - Pekerja swasta - Ibu Rumah tangga - Wiraswasta - Profesional - Lain - lain (dokter, lawyer, dan lainnya)
Situs toko ketika bertransaksi ? _____________________
Petunjuk pengisian berikan penilaian anda dengan memberi tanda silang (X) pada salah satu angka yang paling sesuai dengan pilihan anda. berikut ini adalah keterangan dari setiap nomor:
[1] Sangat tidak setuju [3] Netral [5] Sangat setuju
[2] Tidak setuju [4] Setuju
Interactivity NO 1.
2.
3
4
5
Pertanyaan Web mudah bisa digunakan untuk membutuhkan berkomunikasi ketika informasi atau pertanyaan berkaitan dengan pembelian yang akan dilakukan. Web mudah untuk mengakses berbagai opini atau pendapat konsumen lainnya berhubungan dengan feature produk yang dijual dalam web. Kecepatan dan ketepatan web untuk merespon permintan dari konsumen menyangkut informasi sehingga konsumen bisa melakukan akses lebih cepat dan lebih efisien. Web mampu memberikan layanan yang bagi konsumen untuk fleksibel mengetahui berbagai content yang diinginkan oleh konsumen. Web memiliki kemampuan yang baik untuk memfasilitasi setiap kegiatan transaksi yang terjadi.
1
2
3
4
5
Untuk pernyataan berikut, berikan penilaian anda dengan memberi tanda silang (X) pada salah satu angka yang paling
sesuai dengan pilihan anda. berikut ini adalah keterangan dari setiap nomor:
[1] Sangat tidak setuju [3] Netral [5] Sangat setuju
[2] Tidak setuju [4] Setuju
Transaksi NO 1
2
3
4
5 6 7
8
9 10
Pertanyaan Penilaian Anda terhadap banyaknya pilihan bagi pelanggan atas produk yang ditawarkan peritel Penilaian Anda terhadap kemudahan untuk mencari suatu produk yang diinginkan melalui web. Tingkat perasaan nyaman yang Anda rasakan ketika berbelanja menggunakan website retailer. Tingkat penghematan waktu yang anda dapatkan melalui transaksi menggunakan web Tingkat kemudahan atau kenyamanan Anda dalam memilih waktu untuk bertransaksi. Penilaian terhadap tingkat kemanan dalam bertransaksi menggunakan web. Ketersediaan berbagai informasi secara detail mengenai produk yang diberikan oleh web ketika Anda memintanya. Penilaian Anda terhadap akses informasi mengenai produk yang menarik maupun produk-produk yang dinilai baru. Tingkat pengalaman yang menyenangkan yang Anda rasakan pada saat melakukan transaksi online Penilaian Anda terhadap jaminan
1
2
3
4
5
11
privasi yang bisa diberikan oleh retailer kepada Anda. Penilaian Anda terhadap kemampuan retailer melalui web untuk memberikan berbagai informasi atas produk-produk yang bisa menjadi alternatif pembelian Anda.
Untuk pernyataan berikut, berikan penilaian anda dengan memberi tanda silang (X) pada salah satu angka yang paling sesuai dengan pilihan anda. berikut ini adalah keterangan dari setiap nomor:
[1] Sangat tidak setuju [3] Netral [5] Sangat setuju
[2] Tidak setuju [4] Setuju
Fulfillment NO 1 2
3
Pertanyaan
Penilaian Anda terhadap kecepatan waktu pengiriman Penilaian Anda terhadap kehandalan pada saat pengiriman Penilaian Anda terhadap penghematan yang dirasakan konsumen
1
2
3
4
5
Untuk pernyataan berikut, berikan penilaian anda dengan memberi tanda silang (X) pada salah satu angka yang paling sesuai dengan pilihan anda. berikut ini adalah keterangan dari setiap nomor:
[1] Sangat tidak setuju [3] Netral [5] Sangat setuju
[2] Tidak setuju [4] Setuju
Overall satisfaction NO 1.
Pertanyaan
Penilaian anda terhadap tingkat keamanan pada saat bertransaksi secara online
2
Penilaian anda terhadap kesesuaian informasi mengenai produk dengan tujuan
3
Penilaian anda terhadap kepercayaan situs online dalam menyimpan informasi pribadi
4
Penilaian anda terhadap kecepatan loading situs online
5
Penilaian anda terhadap fitur interaktif yang dimiliki situs
6
Penilaian anda terhadap kemudahan dalam pengoperasian situs online Penilaian anda terhadap kemudahan dalam membaca dalam halaman situs Penilaian anda terhadap kemudahan saat mendaftar untuk menjadi member Penilaian anda terhadap kemudahan penggunaan kaskus donatur
7 8 9
1
2
3
4
5
10 11 12 13 14 15 16 17 18 19 20
21 22 23 24 25
Penilaian anda terhadap kemudahan menggunakan tag command situs Penilaian anda terhadap tambahan bonus ketika membeli produk Penilaian anda terhadap rancangan situs yang menyenangkan Penilaian anda terhadap keinovatifan rancangan situs Penilaian anda terhadap aliran emosional member ketika menggunakan situs Penilaian anda terhadap penyelesaian bertransaksi melalui situs online Penilaian anda terhadap proyeksi gambar yang sesuai dengan situs Penilaian anda terhadap penggunaan situs dalam transaksi sebagai alternatif yang lebih baik Penilaian anda terhadap fungsi dari private message Penilaian anda terhadap kapasitas inbox Penilaian anda terhadap penjelasan yang akurat dari produk yang dijual dari admin atau moderator situs online Penilaian anda terhadap kecepatan umpan balik dari admin atau moderator situs online Penilaian anda terhadap penggunaan fasilitas rekening bersama FJB Penilaian anda terhadap ketepatan waktu pengiriman Penilaian anda terhadap keramahan penjual melalui situs online Penilaian anda terhadap kecepatan tanggap penjual
26
Penilaian anda terhadap penanganan keluhan pascapembelian
Terima Kasih
Lampiran 2. Profil Responden Jenis Kelamin Responden Penelitian
Valid
Laki-Laki Perempuan Total
Frequency 47 53 100
Percent 47,0 53,0 100,0
Valid Percent 47,0 53,0 100,0
Cumulative Percent 47,0 100,0
Usia Responden Penelitian
Valid
18-23 tahun 24-29 tahun 30-35 tahun > 35 tahun Total
Frequency 6 23 44 27 100
Percent 6,0 23,0 44,0 27,0 100,0
Valid Percent 6,0 23,0 44,0 27,0 100,0
Cumulative Percent 6,0 29,0 73,0 100,0
Pekerjaan Responden Penelitian
Valid
Palajar/Mahasiswa Pekerja Swasta Ibu Rumah Tangga Wiraswasta Profesional Lain-Lain Total
Frequency 5 56 7 21 6 5 100
Percent 5,0 56,0 7,0 21,0 6,0 5,0 100,0
Valid Percent 5,0 56,0 7,0 21,0 6,0 5,0 100,0
Cumulative Percent 5,0 61,0 68,0 89,0 95,0 100,0
Situs Yang Dikunjungi
Valid
Disctarra.com Ebay.com Accessoriesmobil.com Aneka-sepatu.com Audiomobilshop.com Bhinneka.com Bukukita.com Bursabaju.com Cheapjewelrywholesaler. com Fossil.com Gramediaonline.com Togamas.com Mybutik.com Online-butik.com Saranghp.com Sepatu-online.com Tokopakaian.com Tokobagus.com Studiohp.com Sepatubella.com Total
Frequency 6 3 2 2 11 7 3 7
Percent 6,0 3,0 2,0 2,0 11,0 7,0 3,0 7,0
Valid Percent 6,0 3,0 2,0 2,0 11,0 7,0 3,0 7,0
Cumulative Percent 6,0 9,0 11,0 13,0 24,0 31,0 34,0 41,0
4
4,0
4,0
45,0
3 7 4 5 5 6 6 8 7 3 1 100
3,0 7,0 4,0 5,0 5,0 6,0 6,0 8,0 7,0 3,0 1,0 100,0
3,0 7,0 4,0 5,0 5,0 6,0 6,0 8,0 7,0 3,0 1,0 100,0
48,0 55,0 59,0 64,0 69,0 75,0 81,0 89,0 96,0 99,0 100,0
Lampiran 3. Uji Validitas dan Reliabilitas
Interactivity Correlations X11 X11
X12
X13
X14
X15
Total1
Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N
1 100 ,671** ,000 100 ,445** ,000 100 ,457** ,000 100 ,292** ,003 100 ,747** ,000 100
X12 ,671** ,000 100 1 100 ,420** ,000 100 ,433** ,000 100 ,306** ,002 100 ,740** ,000 100
X13 ,445** ,000 100 ,420** ,000 100 1 100 ,427** ,000 100 ,261** ,009 100 ,723** ,000 100
**. Correlation is significant at the 0.01 level (2-tailed).
Reliability
Case Processing Summary N Cases
Valid Excludeda Total
100 0 100
a. Listwise deletion based on all variables in the procedure.
% 100,0 ,0 100,0
X14 ,457** ,000 100 ,433** ,000 100 ,427** ,000 100 1 100 ,460** ,000 100 ,765** ,000 100
X15 ,292** ,003 100 ,306** ,002 100 ,261** ,009 100 ,460** ,000 100 1 100 ,667** ,000 100
Total1 ,747** ,000 100 ,740** ,000 100 ,723** ,000 100 ,765** ,000 100 ,667** ,000 100 1 100
Reliability Statistics Cronbach's Alpha ,765
N of Items 5
Item-Total Statistics
X11 X12 X13 X14 X15
Scale Mean if Item Deleted 16,7400 16,8200 16,9900 16,9800 17,3100
Scale Variance if Item Deleted 4,356 4,311 3,889 4,000 4,135
Corrected Item-Total Correlation ,617 ,600 ,502 ,605 ,425
Scale Statistics Mean 21,2100
Variance 6,107
Std. Deviation 2,47123
N of Items 5
Cronbach's Alpha if Item Deleted ,704 ,706 ,740 ,697 ,768
Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N 1 100 ,474** ,000 100 ,208* ,038 100 ,286** ,004 100 ,287** ,004 100 ,275** ,006 100 ,281** ,005 100 ,276** ,005 100 ,198* ,048 100 ,350** ,000 100 ,372** ,000 100 ,542** ,000 100
X21
100 ,440** ,000 100 ,406** ,000 100 ,461** ,000 100 ,327** ,001 100 ,236* ,018 100 ,292** ,003 100 ,243* ,015 100 ,258** ,010 100 ,261** ,009 100 ,607** ,000 100
X22 ,474** ,000 100 1
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).
Total2
X211
X210
X29
X28
X27
X26
X25
X24
X23
X22
X21
Transaksi
100 ,584** ,000 100 ,559** ,000 100 ,324** ,001 100 ,353** ,000 100 ,351** ,000 100 ,239* ,017 100 ,251* ,012 100 ,287** ,004 100 ,649** ,000 100
X23 ,208* ,038 100 ,440** ,000 100 1
100 ,671** ,000 100 ,439** ,000 100 ,366** ,000 100 ,260** ,009 100 ,240* ,016 100 ,292** ,003 100 ,325** ,001 100 ,688** ,000 100
X24 ,286** ,004 100 ,406** ,000 100 ,584** ,000 100 1
100 ,662** ,000 100 ,613** ,000 100 ,398** ,000 100 ,326** ,001 100 ,326** ,001 100 ,513** ,000 100 ,803** ,000 100
X25 ,287** ,004 100 ,461** ,000 100 ,559** ,000 100 ,671** ,000 100 1
Correlations
100 ,785** ,000 100 ,465** ,000 100 ,429** ,000 100 ,547** ,000 100 ,551** ,000 100 ,779** ,000 100
X26 ,275** ,006 100 ,327** ,001 100 ,324** ,001 100 ,439** ,000 100 ,662** ,000 100 1
100 ,526** ,000 100 ,430** ,000 100 ,456** ,000 100 ,488** ,000 100 ,735** ,000 100
X27 ,281** ,005 100 ,236* ,018 100 ,353** ,000 100 ,366** ,000 100 ,613** ,000 100 ,785** ,000 100 1
100 ,387** ,000 100 ,392** ,000 100 ,539** ,000 100 ,635** ,000 100
X28 ,276** ,005 100 ,292** ,003 100 ,351** ,000 100 ,260** ,009 100 ,398** ,000 100 ,465** ,000 100 ,526** ,000 100 1
100 ,503** ,000 100 ,554** ,000 100 ,584** ,000 100
X29 ,198* ,048 100 ,243* ,015 100 ,239* ,017 100 ,240* ,016 100 ,326** ,001 100 ,429** ,000 100 ,430** ,000 100 ,387** ,000 100 1
100 ,618** ,000 100 ,658** ,000 100
X210 ,350** ,000 100 ,258** ,010 100 ,251* ,012 100 ,292** ,003 100 ,326** ,001 100 ,547** ,000 100 ,456** ,000 100 ,392** ,000 100 ,503** ,000 100 1
100 ,718** ,000 100
X211 ,372** ,000 100 ,261** ,009 100 ,287** ,004 100 ,325** ,001 100 ,513** ,000 100 ,551** ,000 100 ,488** ,000 100 ,539** ,000 100 ,554** ,000 100 ,618** ,000 100 1
100
Total2 ,542** ,000 100 ,607** ,000 100 ,649** ,000 100 ,688** ,000 100 ,803** ,000 100 ,779** ,000 100 ,735** ,000 100 ,635** ,000 100 ,584** ,000 100 ,658** ,000 100 ,718** ,000 100 1
Valid Excludeda Total
N 100 0 100
Case Processing Summary
Cronbach's Alpha ,877 N of Items 11
Reliability Statistics
a. Listwise deletion based on all variables in the procedure.
Cases
Reliability
% 100,0 ,0 100,0
Mean 39,0800
X21 X22 X23 X24 X25 X26 X27 X28 X29 X210 X211
Scale Variance if Item Deleted 45,240 44,425 42,559 42,083 40,420 41,584 43,640 45,321 46,052 43,735 44,370
Variance 52,095
Std. Deviation 7,21766
Scale Statistics
Scale Mean if Item Deleted 35,7500 35,6700 35,8100 35,9100 35,6200 35,5400 35,4200 35,1800 35,2200 35,3900 35,2900
N of Items 11
Corrected Item-Total Correlation ,432 ,510 ,540 ,591 ,737 ,712 ,672 ,561 ,504 ,570 ,657
Item-Total Statistics Cronbach's Alpha if Item Deleted ,876 ,871 ,870 ,866 ,854 ,857 ,861 ,868 ,871 ,867 ,863
Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N Pearson Correlation Sig. (2-tailed) N 1 100 ,610** ,000 100 ,282** ,005 100 ,806** ,000 100
X31
Correlations
100 ,477** ,000 100 ,866** ,000 100
X32 ,610** ,000 100 1
Valid Excludeda Total
N 100 0 100
Case Processing Summary
a. Listwise deletion based on all variables in the procedure.
Cases
Reliability
% 100,0 ,0 100,0
**. Correlation is significant at the 0.01 level (2-tailed).
Total3
X33
X32
X31
Fulfillment
100 ,722** ,000 100
X33 ,282** ,005 100 ,477** ,000 100 1
100
Total3 ,806** ,000 100 ,866** ,000 100 ,722** ,000 100 1
Mean 12,0700
X31 X32 X33
Variance 3,379
Std. Deviation 1,83818
Scale Statistics
Scale Variance if Item Deleted 1,613 1,583 1,956
N of Items 3
Corrected Item-Total Correlation ,517 ,682 ,416
Item-Total Statistics
N of Items 3
Scale Mean if Item Deleted 8,2300 7,8500 8,0600
Cronbach's Alpha ,713
Reliability Statistics
Cronbach's Alpha if Item Deleted ,646 ,438 ,754
,662
,000
100
N
Correlation is significant at the 0.01 level (2-tailed).
Sig. (2-tailed)
100
N
Pearson Correlation
,000
Sig. (2-tailed)
100
,420
,000
N
Pearson Correlation
Sig. (2-tailed)
100
,348
,000
Pearson Correlation
N
100
Sig. (2-tailed)
,000
,413
,380
Pearson Correlation
N
100
Sig. (2-tailed)
,001
N
Pearson Correlation
Sig. (2-tailed)
100
,332
,002
N
Pearson Correlation
Sig. (2-tailed)
100
,311
,000
Pearson Correlation
N
100
Sig. (2-tailed)
,001
,395
,329
Pearson Correlation
N
100
Sig. (2-tailed)
,083
N
Pearson Correlation
Sig. (2-tailed)
100
,174
,000
N
Pearson Correlation
Sig. (2-tailed)
100
,586
,000
Pearson Correlation
N
100
Sig. (2-tailed)
,000
,492
,477
Pearson Correlation
N
100
Sig. (2-tailed)
,000
N
Pearson Correlation
Sig. (2-tailed)
100
,673
,000
N
Pearson Correlation
Sig. (2-tailed)
100
,945
,000
Pearson Correlation
N
100
Sig. (2-tailed)
,000
,405
,380
Pearson Correlation
N
100
Sig. (2-tailed)
,000
N
Pearson Correlation
Sig. (2-tailed)
100
,345
,003
Pearson Correlation
N
100
Sig. (2-tailed)
,000
,299
,395
N
Pearson Correlation
Sig. (2-tailed)
100
N
Pearson Correlation
,001
Sig. (2-tailed)
100
,329
,046
N
Pearson Correlation
Sig. (2-tailed)
100
,200
,000
Pearson Correlation
N
100
Sig. (2-tailed)
,000
,579
,495
N
Pearson Correlation
Sig. (2-tailed)
100
N
Pearson Correlation
,000
Sig. (2-tailed)
100
N
,598
,000
Sig. (2-tailed)
Pearson Correlation
,668
Pearson Correlation
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
*
**
**
**
100
,000
,693
100
,000
,406
100
,018
,236
100
,000
,542
100
,000
,434
100
,000
,429
100
,000
,402
100
,000
,369
100
,039
,207
100
,002
,299
100
,000
,523
100
,000
,493
100
,000
,476
100
,000
,974
100
,000
,644
100
,000
,528
100
,000
,434
100
,000
,431
100
,000
,404
100
,000
,402
100
,039
,207
100
,000
,349
100
,000
,556
100
,000
,529
100
,000
,484
100
1
100
Y12 ,668
,000
100
1
N
Y11
Sig. (2-tailed)
Pearson Correlation
*. Correlation is significant at the 0.05 level (2-tailed).
**.
Total4
Y126
Y125
Y124
Y123
Y122
Y121
Y120
Y119
Y118
Y117
Y116
Y115
Y114
Y113
Y112
Y111
Y110
Y19
Y18
Y17
Y16
Y15
Y14
Y13
Y12
Y11
Overall satisfaction
**
**
*
**
**
**
**
**
*
**
**
**
**
**
**
**
**
**
**
**
*
**
**
**
**
**
100
,000
,710
100
,000
,755
100
,000
,361
100
,000
,456
100
,000
,494
100
,000
,369
100
,000
,437
100
,000
,367
100
,001
,335
100
,000
,394
100
,000
,549
100
,000
,450
100
,000
,859
100
,000
,500
100
,000
,519
100
,000
,456
100
,000
,494
100
,000
,377
100
,000
,423
100
,000
,370
100
,001
,335
100
,001
,335
100
,000
,536
100
,000
,455
100
1
100
,000
,484
100
,000
Y13 ,598
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,683
100
,000
,364
100
,000
,367
100
,000
,509
100
,000
,487
100
,000
,392
100
,000
,391
100
,000
,510
100
,001
,337
100
,045
,201
100
,000
,604
100
,000
,962
100
,000
,401
100
,000
,519
100
,000
,491
100
,000
,507
100
,000
,487
100
,000
,369
100
,000
,366
100
,000
,523
100
,001
,337
100
,018
,236
100
,000
,487
100
1
100
,000
,455
100
,000
,529
100
,000
Y14 ,495
**
**
**
**
**
**
**
**
**
*
**
**
**
**
**
**
**
**
**
**
**
*
**
**
**
**
100
,000
,744
100
,000
,436
100
,000
,461
100
,000
,497
100
,000
,473
100
,000
,355
100
,000
,441
100
,000
,505
100
,000
,439
100
,000
,409
100
,000
,871
100
,000
,484
100
,000
,490
100
,000
,572
100
,000
,598
100
,000
,475
100
,000
,473
100
,000
,403
100
,000
,460
100
,000
,535
100
,000
,439
100
,000
,356
100
1
100
,000
,487
100
,000
,536
100
,000
,556
100
,000
Y15 ,579
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,502
100
,004
,283
100
,047
,199
100
,000
,409
100
,002
,306
100
,005
,280
100
,002
,302
100
,006
,271
100
,051
,196
100
,000
,853
100
,001
,324
100
,035
,212
100
,000
,349
100
,002
,307
100
,046
,200
100
,000
,413
100
,002
,306
100
,003
,296
100
,001
,328
100
,001
,323
100
,051
,196
100
1
100
,000
,356
100
,018
,236
100
,001
,335
100
,000
,349
100
,046
Y16 ,200
**
**
*
**
**
**
**
**
**
**
*
**
**
*
**
**
**
**
**
**
*
**
**
*
100
,000
,531
100
,001
,335
100
,000
,872
100
,003
,295
100
,001
,323
100
,065
,185
100
,008
,265
100
,000
,342
100
,000
1,000
100
,006
,272
100
,000
,371
100
,000
,381
100
,000
,365
100
,008
,266
100
,001
,337
100
,005
,279
100
,001
,323
100
,024
,226
100
,011
,255
100
,001
,318
100
1
100
,051
,196
100
,000
,439
100
,001
,337
100
,001
,335
100
,039
,207
100
,001
Y17 ,329
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
*
*
**
**
**
**
*
**
100
,000
,634
100
,003
,294
100
,001
,326
100
,000
,437
100
,000
,467
100
,002
,313
100
,000
,402
100
,000
,963
100
,001
,318
100
,000
,350
100
,000
,464
100
,000
,519
100
,001
,325
100
,000
,388
100
,000
,378
100
,000
,442
100
,000
,467
100
,000
,346
100
,000
,418
100
1
100
,001
,318
100
,001
,323
100
,000
,535
100
,000
,523
100
,000
,370
100
,000
,402
100
,000
Y18 ,395
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,759
100
,000
,393
100
,002
,310
100
,000
,665
100
,000
,746
100
,000
,788
100
,000
,989
100
,000
,420
100
,011
,255
100
,000
,460
100
,000
,437
100
,000
,423
100
,000
,427
100
,000
,444
100
,003
,296
100
,000
,669
100
,000
,746
100
,000
,819
100
1
100
,000
,418
100
,011
,255
100
,001
,328
100
,000
,460
100
,000
,366
100
,000
,423
100
,000
,404
100
,003
Y19 ,299
**
**
**
**
**
**
**
**
*
**
**
**
**
**
**
**
**
**
**
*
**
**
**
**
**
**
100
,000
,747
100
,000
,359
100
,001
,316
100
,000
,760
100
,000
,736
100
,000
,979
100
,000
,809
100
,000
,347
100
,024
,226
100
,000
,424
100
,000
,368
100
,000
,423
100
,000
,353
100
,000
,455
100
,002
,311
100
,000
,758
100
,000
,736
100
1
100
,000
,819
100
,000
,346
100
,024
,226
100
,003
,296
100
,000
,403
100
,000
,369
100
,000
,377
100
,000
,431
100
,000
Y110 ,345
**
**
**
**
**
**
**
**
*
**
**
**
**
**
**
**
**
**
**
*
**
**
**
**
**
**
100
,000
,799
100
,000
,417
100
,000
,369
100
,000
,733
100
,000
1,000
100
,000
,735
100
,000
,768
100
,000
,486
100
,001
,323
100
,000
,391
100
,000
,485
100
,000
,507
100
,000
,437
100
,000
,461
100
,001
,341
100
,000
,724
100
1
100
,000
,736
100
,000
,746
100
,000
,467
100
,001
,323
100
,002
,306
100
,000
,473
100
,000
,487
100
,000
,494
100
,000
,434
100
,000
Y111 ,380
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,803
100
,000
,407
100
,001
,331
100
,000
,976
100
,000
,724
100
,000
,772
100
,000
,678
100
,000
,431
100
,005
,279
100
,000
,420
100
,000
,441
100
,000
,525
100
,000
,446
100
,000
,540
100
,000
,402
100
1
100
,000
,724
100
,000
,758
100
,000
,669
100
,000
,442
100
,005
,279
100
,000
,413
100
,000
,475
100
,000
,507
100
,000
,456
100
,000
,528
100
,000
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,653
100
,000
,443
100
,000
,360
100
,000
,423
100
,001
,341
100
,002
,307
100
,002
,310
100
,000
,396
100
,001
,337
100
,050
,197
100
,000
,611
100
,000
,502
100
,000
,475
100
,000
,666
100
1
100
,000
,402
100
,001
,341
100
,002
,311
100
,003
,296
100
,000
,378
100
,001
,337
100
,046
,200
100
,000
,598
100
,000
,491
100
,000
,519
100
,000
,644
100
,000
Y113 ,945
Correlations Y112 ,405
**
**
**
**
**
**
**
**
**
*
**
**
**
**
**
**
**
**
**
**
*
**
**
**
**
**
100
,000
,718
100
,000
,444
100
,003
,294
100
,000
,554
100
,000
,461
100
,000
,440
100
,000
,443
100
,000
,372
100
,008
,266
100
,001
,314
100
,000
,527
100
,000
,514
100
,000
,496
100
1
100
,000
,666
100
,000
,540
100
,000
,461
100
,000
,455
100
,000
,444
100
,000
,388
100
,008
,266
100
,002
,307
100
,000
,572
100
,000
,519
100
,000
,500
100
,000
,974
100
,000
Y114 ,673
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,682
100
,000
,878
100
,003
,295
100
,000
,443
100
,000
,437
100
,001
,340
100
,000
,429
100
,000
,357
100
,000
,365
100
,000
,408
100
,000
,508
100
,000
,425
100
1
100
,000
,496
100
,000
,475
100
,000
,446
100
,000
,437
100
,000
,353
100
,000
,427
100
,001
,325
100
,000
,365
100
,000
,349
100
,000
,490
100
,000
,401
100
,000
,859
100
,000
,476
100
,000
Y115 ,477
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,706
100
,000
,405
100
,000
,411
100
,000
,515
100
,000
,507
100
,000
,421
100
,000
,435
100
,000
,521
100
,000
,381
100
,020
,232
100
,000
,602
100
1
100
,000
,425
100
,000
,514
100
,000
,502
100
,000
,525
100
,000
,507
100
,000
,423
100
,000
,423
100
,000
,519
100
,000
,381
100
,035
,212
100
,000
,484
100
,000
,962
100
,000
,450
100
,000
,493
100
,000
Y116 ,492
**
**
**
**
**
**
**
**
**
*
**
**
**
**
**
**
**
**
**
**
*
**
**
**
**
**
100
,000
,731
100
,000
,453
100
,000
,404
100
,000
,474
100
,000
,485
100
,000
,356
100
,000
,439
100
,000
,463
100
,000
,371
100
,000
,377
100
1
100
,000
,602
100
,000
,508
100
,000
,527
100
,000
,611
100
,000
,441
100
,000
,485
100
,000
,368
100
,000
,437
100
,000
,464
100
,000
,371
100
,001
,324
100
,000
,871
100
,000
,604
100
,000
,549
100
,000
,523
100
,000
Y117 ,586
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,573
100
,000
,363
100
,001
,317
100
,000
,414
100
,000
,391
100
,000
,393
100
,000
,441
100
,000
,342
100
,006
,272
100
1
100
,000
,377
100
,020
,232
100
,000
,408
100
,001
,314
100
,050
,197
100
,000
,420
100
,000
,391
100
,000
,424
100
,000
,460
100
,000
,350
100
,006
,272
100
,000
,853
100
,000
,409
100
,045
,201
100
,000
,394
100
,002
,299
100
,083
Y118 ,174
**
**
**
**
**
**
**
**
**
**
*
**
**
*
**
**
**
**
**
**
**
**
*
**
**
100
,000
,531
100
,001
,335
100
,000
,872
100
,003
,295
100
,001
,323
100
,065
,185
100
,008
,265
100
,000
,342
100
1
100
,006
,272
100
,000
,371
100
,000
,381
100
,000
,365
100
,008
,266
100
,001
,337
100
,005
,279
100
,001
,323
100
,024
,226
100
,011
,255
100
,001
,318
100
,000
1,000
100
,051
,196
100
,000
,439
100
,001
,337
100
,001
,335
100
,039
,207
100
,001
Y119 ,329
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
*
*
**
**
**
**
**
*
**
100
,000
,636
100
,001
,329
100
,000
,348
100
,000
,439
100
,000
,486
100
,001
,329
100
,000
,420
100
1
100
,000
,342
100
,000
,342
100
,000
,463
100
,000
,521
100
,000
,357
100
,000
,372
100
,000
,396
100
,000
,431
100
,000
,486
100
,000
,347
100
,000
,420
100
,000
,963
100
,000
,342
100
,006
,271
100
,000
,505
100
,000
,510
100
,000
,367
100
,000
,369
100
,000
Y120 ,395
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,764
100
,000
,395
100
,001
,323
100
,000
,675
100
,000
,768
100
,000
,800
100
1
100
,000
,420
100
,008
,265
100
,000
,441
100
,000
,439
100
,000
,435
100
,000
,429
100
,000
,443
100
,002
,310
100
,000
,678
100
,000
,768
100
,000
,809
100
,000
,989
100
,000
,402
100
,008
,265
100
,002
,302
100
,000
,441
100
,000
,391
100
,000
,437
100
,000
,402
100
,002
Y121 ,311
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,729
100
,000
,344
100
,005
,281
100
,000
,773
100
,000
,735
100
1
100
,000
,800
100
,001
,329
100
,065
,185
100
,000
,393
100
,000
,356
100
,000
,421
100
,001
,340
100
,000
,440
100
,002
,307
100
,000
,772
100
,000
,735
100
,000
,979
100
,000
,788
100
,002
,313
100
,065
,185
100
,005
,280
100
,000
,355
100
,000
,392
100
,000
,369
100
,000
,429
100
,001
Y122 ,332
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,799
100
,000
,417
100
,000
,369
100
,000
,733
100
1
100
,000
,735
100
,000
,768
100
,000
,486
100
,001
,323
100
,000
,391
100
,000
,485
100
,000
,507
100
,000
,437
100
,000
,461
100
,001
,341
100
,000
,724
100
,000
1,000
100
,000
,736
100
,000
,746
100
,000
,467
100
,001
,323
100
,002
,306
100
,000
,473
100
,000
,487
100
,000
,494
100
,000
,434
100
,000
Y123 ,380
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,812
100
,000
,427
100
,000
,348
100
1
100
,000
,733
100
,000
,773
100
,000
,675
100
,000
,439
100
,003
,295
100
,000
,414
100
,000
,474
100
,000
,515
100
,000
,443
100
,000
,554
100
,000
,423
100
,000
,976
100
,000
,733
100
,000
,760
100
,000
,665
100
,000
,437
100
,003
,295
100
,000
,409
100
,000
,497
100
,000
,509
100
,000
,456
100
,000
,542
100
,000
Y124 ,413
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
,000
,572
100
,000
,408
100
1
100
,000
,348
100
,000
,369
100
,005
,281
100
,001
,323
100
,000
,348
100
,000
,872
100
,001
,317
100
,000
,404
100
,000
,411
100
,003
,295
100
,003
,294
100
,000
,360
100
,001
,331
100
,000
,369
100
,001
,316
100
,002
,310
100
,001
,326
100
,000
,872
100
,047
,199
100
,000
,461
100
,000
,367
100
,000
,361
100
,018
,236
100
,000
Y125 ,348
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
*
**
**
**
*
**
100
,000
,638
100
1
100
,000
,408
100
,000
,427
100
,000
,417
100
,000
,344
100
,000
,395
100
,001
,329
100
,001
,335
100
,000
,363
100
,000
,453
100
,000
,405
100
,000
,878
100
,000
,444
100
,000
,443
100
,000
,407
100
,000
,417
100
,000
,359
100
,000
,393
100
,003
,294
100
,001
,335
100
,004
,283
100
,000
,436
100
,000
,364
100
,000
,755
100
,000
,406
100
,000
Y126 ,420
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
100
1
100
,000
,638
100
,000
,572
100
,000
,812
100
,000
,799
100
,000
,729
100
,000
,764
100
,000
,636
100
,000
,531
100
,000
,573
100
,000
,731
100
,000
,706
100
,000
,682
100
,000
,718
100
,000
,653
100
,000
,803
100
,000
,799
100
,000
,747
100
,000
,759
100
,000
,634
100
,000
,531
100
,000
,502
100
,000
,744
100
,000
,683
100
,000
,710
100
,000
,693
100
,000
Total4 ,662
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Reliability Case Processing Summary N Cases
Valid Excludeda Total
100 0 100
% 100,0 ,0 100,0
a. Listwise deletion based on all variables in the procedure.
Reliability Statistics Cronbach's Alpha ,955
N of Items 26
Item-Total Statistics
Y11 Y12 Y13 Y14 Y15 Y16 Y17 Y18 Y19 Y110 Y111 Y112 Y113 Y114 Y115 Y116 Y117 Y118 Y119 Y120 Y121 Y122 Y123 Y124 Y125 Y126
Scale Mean if Item Deleted 97,1900 97,1200 97,2700 97,0900 97,2900 97,5100 97,0500 97,1500 97,6000 97,6500 97,5500 97,5800 97,1700 97,1300 97,2400 97,1000 97,2200 97,4300 97,0500 97,1700 97,5800 97,6300 97,5500 97,5900 97,1100 97,2300
Scale Variance if Item Deleted 220,054 221,157 217,250 220,345 214,753 222,879 225,442 223,098 216,040 215,381 215,301 212,488 221,658 220,680 220,568 220,111 218,335 222,874 225,442 223,011 215,943 216,599 215,301 213,315 224,564 222,704
Corrected Item-Total Correlation ,628 ,665 ,677 ,653 ,713 ,453 ,496 ,604 ,731 ,717 ,776 ,777 ,622 ,692 ,652 ,678 ,703 ,535 ,496 ,607 ,737 ,698 ,776 ,789 ,539 ,608
Cronbach's Alpha if Item Deleted ,954 ,953 ,953 ,953 ,953 ,956 ,955 ,954 ,953 ,953 ,952 ,952 ,954 ,953 ,953 ,953 ,953 ,955 ,955 ,954 ,953 ,953 ,952 ,952 ,954 ,954
Scale Statistics Mean 101,2100
Variance 236,915
Std. Deviation 15,39205
N of Items 26
N
Sig. (1-tailed)
Pearson Correlation
Overall satisfaction Interactivity Transaction Fulfillment
Overall satisfaction 1,000 ,690 ,835 ,644 . ,000 ,000 ,000 100 100 100 100
Correlations
Std. Deviation ,59200 ,49425 ,65615 ,61273
Overall satisfaction Interactivity Transaction Fulfillment Overall satisfaction Interactivity Transaction Fulfillment Overall satisfaction Interactivity Transaction Fulfillment
Mean 3,8927 4,2420 3,5527 4,0233
Descriptive Statistics
Lampiran 4. Regression
100 100 100 100
Interactivity ,690 1,000 ,611 ,624 ,000 . ,000 ,000 100 100 100 100
N
Transaction ,835 ,611 1,000 ,562 ,000 ,000 . ,000 100 100 100 100
Fulfillment ,644 ,624 ,562 1,000 ,000 ,000 ,000 . 100 100 100 100
Variables Entered Fulfillment, Transactio n, a Interactivity
Variables Removed .
Enter
Method
R R Square ,874a ,764
Adjusted R Square ,756
Std. Error of the Estimate ,29218
R Square Change ,764
Model Summary
a. Predictors: (Constant), Fulfillment, Transaction, Interactivity
Model 1
b. Dependent Variable: Overall satisfaction
a. All requested variables entered.
Model 1
Variables Entered/Removedb
F Change 103,473
df1 3
Change Statistics df2 96
Sig. F Change ,000
Regression Residual Total
Sum of Squares 26,501 8,196 34,696 df 3 96 99
Mean Square 8,834 ,085
(Constant) Interactivity Transaction Fulfillment
a. Dependent Variable: Overall satisfaction
Model 1
Unstandardized Coefficients B Std. Error ,206 ,258 ,254 ,083 ,551 ,059 ,163 ,064 ,212 ,611 ,168
Standardized Coefficients Beta t ,799 3,052 9,316 2,535
Coefficientsa
b. Dependent Variable: Overall satisfaction
Sig. ,426 ,003 ,000 ,013
a. Predictors: (Constant), Fulfillment, Transaction, Interactivity
Model 1
ANOVAb
,690 ,835 ,644
,297 ,689 ,250
Correlations Zero-order Partial
F 103,473
,151 ,462 ,126
Part
Sig. ,000a
Resp
2
2
1
1
2
1
1
1
1
1
2
1
2
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2
1
1
1
1
1
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1
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1
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1
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2
1
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1
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53
54
Jk
2
4
2
2
2
2
2
4
2
4
3
1
1
2
5
2
6
4
2
4
2
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2
5
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2
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2
3
2
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2
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2
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1
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3
1
1
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2
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3
3
3
3
2
4
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3
3
2
3
4
3
2
3
3
4
1
Pkj
2
Usia
Karakteristik
2
11
5
12
16
15
19
17
18
11
5
8
10
9
12
13
8
5
1
7
6
18
15
11
9
6
15
14
17
12
5
8
5
10
9
13
4
16
5
13
14
17
3
6
5
5
7
9
8
2
1
5
6
14
Situs
4
4
4
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5
4
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5
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Interactivity
4
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5
Lampiran 5. Data Kuesioner Penelitian
20
20
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24
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25
18
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14
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18
21
Jml
1
4
3
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4
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3
3
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4
2
2
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1
1
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1
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2
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4
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3
3
3
7
Transaksi
3
3
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3
3
3
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8
3
3
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3
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3
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1
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3
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9
3
3
3
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2
3
3
4
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3
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3
4
3
3
3
5
4
3
3
4
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3
5
4
4
2
4
2
4
5
5
5
4
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3
4
10
4
3
4
4
5
4
5
3
4
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2
3
5
3
4
2
3
3
3
4
5
4
5
5
4
3
5
5
3
4
3
4
3
5
5
3
4
4
3
3
5
4
3
3
4
3
4
4
4
4
4
4
4
4
33
31
44
44
46
45
51
38
51
44
29
35
49
18
38
27
29
35
43
46
44
51
41
38
44
42
49
49
32
46
34
37
34
46
43
33
32
41
31
36
55
44
35
38
28
32
42
39
44
34
44
37
33
37
11 Jml
3
4
3
4
5
4
5
3
4
4
3
3
3
1
3
4
4
2
3
3
4
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1
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9
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10
9
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4
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5
11
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15
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12
10
12
11
12
11
15
12
13
12
11
11
14
11
11
13
12
14
13
14
3 Jml
Fullfillment
3
3
4
4
5
4
5
5
4
4
4
4
5
2
4
3
3
2
4
3
3
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3
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3
2
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3
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1
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1
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3
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5
1
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9
3
3
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2
2
3
1
4
2
3
3
4
3
5
5
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3
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2
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2
3
3
3
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2
3
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2
3
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3
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3
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10
4
3
3
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2
3
5
1
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3
3
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3
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5
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3
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3
5
3
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3
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3
3
3
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1
3
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3
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2
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3
5
4
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3
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11
4
4
4
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3
5
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2
3
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2
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3
1
3
4
5
5
4
2
4
5
5
5
3
5
2
5
2
4
4
3
4
4
2
3
5
4
3
4
2
3
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5
4
5
4
4
3
4
12
3
3
3
4
4
5
4
5
5
4
4
4
4
5
2
4
3
3
2
4
3
3
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4
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3
4
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5
3
4
4
4
3
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3
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5
5
5
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13
3
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2
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3
3
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3
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14
3
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3
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2
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5
5
5
3
4
4
4
3
5
4
4
4
2
4
4
4
4
4
4
4
3
4
15
Satisfaction
4
4
3
4
5
3
5
4
5
4
4
5
5
3
4
2
3
2
4
3
4
5
5
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5
4
4
4
5
4
3
3
4
3
3
5
4
4
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5
5
4
4
4
4
4
16
4
3
3
4
5
4
5
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4
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3
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2
3
2
2
4
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3
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4
3
4
5
5
3
2
4
3
4
5
4
4
4
2
4
5
5
4
4
5
4
4
4
17
3
4
5
4
4
4
5
4
5
4
3
4
4
3
4
2
3
4
3
4
5
4
5
3
4
3
4
3
3
4
4
5
4
5
5
3
3
4
4
3
5
4
3
3
4
3
5
4
4
3
4
4
4
4
18
4
4
4
4
5
4
5
3
5
4
5
4
3
1
4
2
4
4
4
4
4
4
5
5
4
4
5
5
4
4
5
4
5
5
5
3
4
4
3
3
5
4
4
4
4
4
4
5
3
5
4
5
4
5
19
4
4
3
4
5
4
5
4
4
4
4
5
5
2
4
3
4
4
4
4
4
5
4
3
4
5
5
5
3
5
4
3
4
5
4
3
3
4
4
4
5
4
4
4
4
4
4
4
4
4
5
4
3
4
20
3
4
5
4
4
4
5
4
5
4
3
3
5
1
4
2
3
3
4
3
4
5
4
3
5
4
4
4
4
5
3
4
3
4
4
3
4
4
1
3
5
4
3
4
2
4
4
4
4
4
4
4
4
4
21
3
3
4
4
4
5
5
4
5
4
2
2
3
2
4
2
3
3
4
3
5
5
4
3
5
4
4
4
4
5
2
5
2
3
3
3
4
4
2
3
5
4
3
4
2
4
4
4
5
4
4
4
3
4
22
4
3
3
4
4
4
5
4
5
4
2
3
5
1
4
3
3
4
4
3
5
5
4
3
5
4
4
4
3
5
3
4
3
4
3
3
3
4
1
3
5
4
3
5
2
4
4
4
3
5
4
4
3
4
23
4
4
4
4
4
4
5
3
5
4
2
3
4
2
4
3
1
3
4
5
5
4
2
4
5
5
5
3
5
2
4
2
4
4
3
4
4
2
3
5
4
3
4
2
3
4
5
4
5
4
4
3
4
24
3
4
4
4
4
5
4
5
3
5
4
5
4
3
1
4
2
4
4
4
4
4
4
5
5
4
4
5
5
4
4
5
4
5
5
5
3
4
4
3
3
5
4
4
4
4
4
4
5
4
5
4
4
4
5
25
3
4
4
4
3
4
5
5
4
4
3
4
5
2
4
3
3
2
4
4
5
3
5
2
5
4
5
5
4
4
5
4
5
5
5
3
4
4
4
4
5
4
4
4
3
4
4
4
4
4
4
4
4
4
26
Jml 107 88 106 111 114 106 114 113 93 72 108 96 104 130 83 77 104 90 78 114 120 98 103 98 118 92 118 122 108 117 87 116 115 113 92 98 76 77 65 104 55 116 98 88 104 123 104 130 104 114 104 102 96 91
1
2
1
2
1
2
2
2
2
1
1
1
2
2
2
1
1
2
2
2
1
2
2
1
2
2
1
2
2
2
2
1
1
1
1
2
2
1
2
2
2
2
1
1
2
2
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
2
6
2
3
1
2
2
2
2
5
2
2
2
2
4
2
2
2
4
2
4
4
4
2
2
2
5
2
4
4
6
2
2
3
2
2
1
2
2
2
4
2
4
2
2
3
2
3
2
2
1
2
3
3
4
4
3
2
3
3
4
4
3
3
3
2
3
3
4
3
4
3
3
4
4
3
3
2
2
4
3
3
1
2
2
3
4
2
3
3
4
4
8
8
6
1
2
20
5
3
19
1
11
15
18
6
1
17
14
16
18
16
15
10
17
11
5
1
14
17
13
18
16
13
11
17
18
15
16
17
12
19
18
11
8
4
6
7
5
5
5
4
5
5
4
4
5
4
5
5
5
4
5
4
4
5
5
5
5
4
4
4
5
5
5
4
4
5
5
4
4
5
4
5
4
3
5
5
5
5
4
5
4
4
5
5
5
4
5
5
4
3
5
4
4
5
4
4
5
4
4
4
5
5
5
4
5
4
5
5
4
4
4
5
5
4
4
4
4
4
5
4
5
5
4
5
4
5
5
4
5
5
5
4
5
5
4
5
4
1
4
5
4
4
4
4
3
5
5
5
5
4
4
4
4
5
4
4
4
5
5
4
4
5
4
4
3
5
5
5
5
4
4
5
4
4
5
5
4
4
5
5
2
4
4
4
4
5
4
5
5
4
3
5
4
4
5
4
4
4
4
4
4
4
4
5
5
4
4
5
4
4
4
4
5
5
5
4
5
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3
4
5
4
4
3
4
4
4
3
4
4
3
5
4
4
4
4
3
4
5
5
4
4
4
4
4
4
4
4
4
5
5
4
1
4
4
4
4
3
5
5
4
3
3
1
1
4
25
24
23
19
24
24
18
19
22
17
20
25
21
21
23
20
17
23
24
24
24
20
21
20
22
23
21
20
20
25
25
20
17
23
20
21
20
19
25
25
23
21
20
20
17
20
3
4
5
3
4
3
2
3
1
2
3
4
4
3
1
4
4
4
4
4
5
4
4
4
4
2
2
4
4
5
5
3
3
4
1
3
4
4
5
5
4
3
3
3
3
3
4
4
5
3
5
3
4
4
4
2
3
3
2
4
2
4
2
2
4
3
4
3
2
4
4
3
4
4
3
5
5
3
3
1
1
4
4
3
5
5
5
4
3
3
2
3
4
3
4
1
4
2
4
2
4
2
3
2
4
5
2
4
3
3
2
2
4
1
2
3
3
3
4
4
2
5
5
4
2
1
4
4
4
2
5
3
4
4
4
4
3
4
3
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3
4
2
3
2
4
2
3
3
2
5
2
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3
2
2
3
4
3
1
3
4
3
2
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3
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5
2
2
4
4
1
4
3
5
2
5
2
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2
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3
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3
3
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3
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2
2
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1
4
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2
3
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3
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1
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1
4
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2
3
3
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3
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3
2
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2
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3
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3
4
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2
2
4
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4
4
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3
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4
4
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3
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3
3
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3
4
5
5
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3
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4
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5
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1
4
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4
4
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3
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4
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3
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3
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4
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4
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3
3
3
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4
4
5
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4
3
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3
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5
4
1
4
4
3
3
5
5
4
3
4
3
3
4
2
4
2
4
5
5
5
4
2
5
4
4
4
4
3
3
3
4
2
4
3
5
5
4
3
4
4
3
4
3
5
5
5
1
3
2
1
3
3
5
5
3
4
3
4
3
3
4
3
4
4
4
4
4
3
5
4
5
3
4
3
3
4
4
4
4
4
5
5
4
2
4
4
3
4
3
5
5
4
2
4
4
2
3
42
49
49
32
46
34
37
35
38
28
32
42
39
44
34
44
33
44
38
39
43
36
27
35
40
36
37
40
39
53
55
38
26
37
42
34
44
32
55
41
49
28
40
40
28
33
5
5
4
3
4
3
4
5
3
3
3
4
3
4
5
4
3
5
4
3
4
5
4
4
5
4
3
4
4
5
5
3
3
5
4
3
4
4
5
5
4
3
3
4
4
3
5
5
4
3
5
5
4
4
4
4
5
5
4
4
5
4
4
5
4
4
5
5
4
4
5
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4
4
4
5
5
4
4
5
3
3
4
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5
5
5
3
4
4
4
4
4
4
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4
4
5
4
4
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3
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4
3
3
4
4
4
4
3
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4
4
3
4
3
4
3
4
5
5
4
3
4
4
4
4
5
5
5
4
4
5
4
5
4
14
14
13
10
13
13
12
13
12
11
11
14
11
11
13
12
11
14
12
10
14
14
12
11
14
12
11
11
12
15
15
11
10
14
11
10
12
14
15
15
13
10
12
12
13
11
4
5
5
3
4
4
4
5
4
2
4
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4
5
5
5
4
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4
3
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3
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1
4
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1
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3
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1
5
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2
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4
1
3
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3
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