BAB V PENUTUP. Kualitas produk (performance, reliability, durability, aestetic, comformance

BAB V PENUTUP

5.1. Kesimpulan Secara keseluruhan hasil analisis data penelitian ini dapat disimpulkan sebagai berikut: Kualitas produk (performance, reliability, durability, aestetic, comformance dan fit and finish) secara nyata mempengaruhi Word of mouth. Pengaruh dimensi performance, reliability, aestetic dan fit and finish terhadap WOM harus melalui brand perceived quality. Sedangkan dimensi durability dapat berpengaruh langsung terhadap WOM. Pengaruh dimensi conformance dapat bersifat langsung terhadap WOM maupun dapat melalui brand perceived quality. Hubungan antara performance dan conformance dengan Brand Perceived Quality serta hubungan antara durability, Brand Perceived Quality, dan conformance dengan Word of Mouth ternyata dimoderasi oleh lama penggunaan dan pengaruhnya lebih lemah pada konsumen pengguna HP qwerty China yang kurang dari atau sama dengan 1 tahun. Selain lama penggunaan, ternyata pekerjaan juga mampu meningkatkan hubungan antara durability dan conformance dengan WOM dengan pengaruh yang paling lemah adalah pada konsumen yang bekerja sebagai PNS. Terdapat perbedaan signifikan derajat penilaian perseptif pada dimensi serviceability ditinjau dari perbedaan jenis kelamin. Selain itu, juga terdapat perbedaan yang signifikan derajat penilaian perseptif pada price, future, reliability, durability, conformance, fit and finish, kualitas produk, nilai fungsional, nilai

1

2

emosional, nilai fungsional (value for money), brand perceived quality dan word of mouth jika ditinjau dari perbedaan lama penggunaan HP qwerty China. Serta terdapat perbedaan signifikan derajat penilaian perseptif pada performance, feature, reliability, durability, aesthetic, fit and finish, kualitas produk dan nilai fungsional ditinjau dari perbedaan usia. Kesimpulan secara rinci dapat disampaikan sebagai berikut : 1) Atas hipotesis 1, yang menyatakan bahwa “Brand Perceived Quality memediasi sebagian hubungan kausal penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) dengan kesediaan untuk melakukan WOM” didapatkan bukti signifikan yakni Brand Perceived Quality memediasi sebagian hubungan kausal penilaian perseptif kualitas produk dengan kesediaan untuk melakukan WOM. 2) Atas hipotesis 1a, yang menyatakan bahwa “Penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) berpengaruh secara positif dan signifikan terhadap kesediaan untuk melakukan WOM” didapatkan bukti signifikan yakni penilaian perseptif kualitas produk berpengaruh secara positif dan signifikan terhadap kesediaan untuk melakukan WOM. 3) Atas hipotesis 1b, yang menyatakan bahwa “Penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) berpengaruh positif dan signifikan terhadap Brand Perceived Quality” didapatkan bukti signifikan yakni

3

penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) berpengaruh positif dan signifikan terhadap Brand Perceived Quality. 4) Atas hipotesis 1c, yang menyatakan bahwa “Penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) dan Brand Perceived Quality berpengaruh positif dan signifikan terhadap kesediaan untuk melakukan komunikasi WOM” didapatkan bukti signifikan yakni Penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) dan Brand Perceived Quality berpengaruh positif dan signifikan terhadap kesediaan untuk melakukan komunikasi WOM. 5) Atas hipotesis 2a, yang menyatakan bahwa “Brand Perceived Quality memperkuat (memoderasi) hubungan kausal kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) dengan kesediaan untuk melakukan komunikasi WOM” didapatkan bukti signifikan yakni Brand Perceived Quality memperkuat (memoderasi) hubungan kausal kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) dengan kesediaan untuk melakukan komunikasi WOM. 6) Atas hipotesis 2b, yang menyatakan bahwa “Karakteristik responden tertentu memperkuat (memoderasi) hubungan kausal penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan,

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serviceability, estetika, fit & finish, price/harga) dengan kesediaan pengguna produk untuk melakukan komunikasi WOM” didapatkan bukti signifikan yakni Karakteristik responden tertentu memperkuat (memoderasi) hubungan kausal penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) dengan kesediaan pengguna produk untuk melakukan komunikasi WOM. 7) Atas hipotesis 2c, yang menyatakan bahwa “Karakteristik responden tertentu memperkuat (memoderasi) hubungan kausal kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) dengan Brand Perceived Quality” didapatkan bukti signifikan yakni Karakteristik responden tertentu memperkuat (memoderasi) hubungan kausal kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga) dengan Brand Perceived Quality. 8) Atas hipotesis 2d, yang menyatakan bahwa “Karakteristik responden tertentu memperkuat (memoderasi) hubungan kausal Brand Perceived Quality dengan kesediaan untuk melakukan komunikasi WOM” didapatkan bukti signifikan yakni Karakteristik responden tertentu memperkuat (memoderasi) hubungan kausal Brand Perceived Quality dengan kesediaan untuk melakukan komunikasi WOM. 9) Atas hipotesis 3, yang menyatakan bahwa “Terdapat perbedaan penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga), Brand Perceived Quality, dan WOM jika ditinjau dari perbedaan karakteristik

5

responden” didapatkan bukti signifikan yakni Terdapat perbedaan penilaian perseptif kualitas produk (kinerja, feature, kehandalan, kesesuaian dengan spesifikasi, daya tahan, serviceability, estetika, fit & finish, price/harga), Brand Perceived Quality, dan WOM jika ditinjau dari perbedaan karakteristik responden. 10) Adapun kesimpulan lain yakni : (1) Responden pada penelitian ini antara responden pria dan wanita cukup berimbang yaitu sebesar 50,8% (pria) dan 49,2% (wanita) dengan usia antara 18 sampai 40 tahun (91,5%), bekerja sebagai pelajar/mahasiswa (35,4%), wiraswasta (33,3%) dan karyawan (25,2%). Mayoritas responden pada penelitian ini (69,9%) menyatakan telah menggunakan produk HP qwerty China kurang dari atau sama dengan 1 tahun, 79,3% menyatakan belum pernah memiliki HP qwerty sebelumnya, 58,9% menyatakan bahwa yang menyarankan menggunakan HP qwerty China adalah inisiatif sendiri, 37% menyatakan bahwa merek HP qwerty China yang bagus adalah Nexian, 33,3% menyatakan bahwa mereka telah membeli HP merek Nexian dan 61,4% responden rata-rata biaya pembayaran pulsa sebulan yakni kurang dari Rp. 100.000,00. (2) Hasil analisis Chi Square diketahui bahwa konsumen baik pria dan wanita mayoritas berusia antara 18 sampai 40 tahun. Konsumen pria mayoritas bekerja sebagai wiraswasta, karyawan dan pelajar/mahasiswa dan cenderung lebih menyukai merek Nexian dan lainnya (seperti HT dan GStar), Beyond dan Cross. Sedang konsumen wanita bekerja sebagai pelajar/mahasiswa,

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wiraswasta dan karyawan dan cenderung menyukai merek Nexian dan merek lainnya (seperti HT dan GStar) serta merek Cross. Konsumen dengan usia antara 18 – 40 tahun lebih banyak bekerja sebagai pelajar/mahasiswa, wiraswasta dan karyawan dan penggunaan HP Qwerty China kebanyakan atas saran teman dan inisiatif sendiri serta lebih menyukai merek Nexsian, lainnya (misal HT dan GStar), Beyond, dan Cross. Kebanyakan konsumen yang berusia antara 18 sampai dengan 40 tahun rata-rata cenderung menggunakan pulsa kurang dari Rp. 150.000,00 per bulan. Kebanyakan konsumen yang telah menggunakan HP qwerty China kurang dari atau sama dengan 1 tahun bekerja sebagai wiraswasta, pelajar/mahasiswa dan karyawan. Kebanyakan konsumen memiliki pekerjaan sebagai karyawan, pelajar/mahasiswa dan wiraswasta cenderung lebih dikarenakan inisatif sendiri untuk menggunakan HP qwerty China.

5.2. Saran Peningkatan word of mouth dapat dilakukan melalui peningkatan variabel kualitas produk terutama dimensi fit and finish, durability dan conformance. Prioritas pertama yakni peningkatan dimensi fit and finish dapat dilakukan dengan cara meningkatkan ketiga indikator yang ada dalam dimensi fit and finish, yakni peningkatan kualitas HP qwerty China, kesetaraan (penyamaan) kualitas HP qwerty China dengan HP qwerty lain dan peningkatan ingatan konsumen tentang kualitas yang tinggi dari HP qwerty China. Cara yang dapat dilakukan adalah melakukan perbaikan secara terus menerus dan meningkatkan kualitas HP qwerty China serta

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membuat iklan yang menunjukkan bahwa HP qwerty China adalah HP qwerty yang berkualitas sama dengan HP qwerty lain. Prioritas kedua yakni peningkatan dimensi durability. Peningkatan dimensi durability dapat dilakukan dengan cara meyakinkan konsumen bahwa HP qwerty China awet jika digunakan, tidak mudah rusak dan keawetannya setara dengan HP qwerty lainnya. Adapun cara yang dapat dilakukan yakni menginformasikan kepada konsumen bahwa HP qwerty China awet jika digunakan, tidak mudah rusak dan keawetannya setara dengan HP qwerty lainnya melalui testimoni atau pengakuan dari konsumen pengguna HP qwerty China. Sedang prioritas ketiga yakni peningkatan dimensi conformance, dengan cara meyakinkan pada konsumen bahwa spesifikasi HP qwerty China sesuai dengan kepribadian, kesesuaian antara harapan konsumen atas spesifikasi HP qwerty China dan menunjukkan bahwa spesifikasi HP qwerty China sesuai dengan kebutuhan konsumen. Adapun cara yang dapat dilakukan yakni membuat HP qwerty China yang lebih bervariasi sehingga mampu memenuhi kebutuhan konsumen. Disarankan agar program-program pemasaran tersebut dilancarkan dengan fokus pada segmen sasaran pengguna HP qwerty China yang berusia antara 18 – 40 tahun. Saran pada peneliti selanjutnya, hendaknya lebih terfokus pada kelompok usia 18 – 40 tahun, pengguna Nexian dan merek lain non qwerty China yang sudah diterima pasar dengan baik sehingga dapat dibandingkan antara keduanya.

DAFTAR PUSTAKA Atmaja, L.S., (1997), Statistik Bisnis, Buku 2, Penerbit Andi Offset, Yogyakarta. Babin, B.J, Lee, Y.K, Kim, E.J. and Griffin, M., 2005, Modeling Consumer Satisfaction and Word-Of-Mouth : Restaurant Patronage In Korea, Journal Of Service Marketing, Vol 19. Buttle, F.A., (1998), Word of Mouth: Understanding and Managing Referral Marketing, Journal of Strategic Marketing, Vol 6 No 2. Ferdinand, A., (2002), Structural Equation Modelling Dalam Penelitian Manajemen, Penerbit Fakultas Ekonomi UNDIP, Semarang. Ferrinadewi E., (2005), Pengaruh Tipe Keterlibatan Konsumen Terhadap Kepercayaan Merek dan Dampaknya Pada Keputusan Pembelian, Modus, Vol. 17 (1). Hair Jr., J.F. R.E. Anderson, R.L, Tatham, and W.C. Black., (1998), Multivariate Data Analysis: With Readings, 5 th ed, Englewood Cliffs, New Jersey: Prentice-Hall, Inc. Jogiyanto, H., (2004), Metodologi Penelitian Bisnis, Penerbit BPFE Universitas Gajah Mada, Yogyakarta. MacKinnon (1994) yang dikutip dari www.public.asu.edu/~davidpm/ripl/q&a.htm#q6, “Model Hubungan Antara Kualitas Layanan, Kepuasan, dan loyalitas”. Santoso, S., (2001), Statistik Parametrik, Penerbit Elexmedia Komputindo, Jakarta . Santoso, Singgih, 2005, Analisis Statistik dengan Microsoft Excel dan SPSS, Yogyakarta : Penerbit Andi Sugiyono., (2007), Metode Penelitian Bisnis, Cetakan Kedua, Penerbit CV. Alfabeta, Bandung. Tjiptono, F., (2002), Strategi Pemasaran, Edisi 2, Cetakan 6, Penerbit Andi Offset, Yogyakarta. Tjiptono, Fandy, Yanto Chandra dan Anastasia Diana, 2004. Marketing Scales, Yogyakarta : Penerbit Andi

LAMPIRAN I KUESIONER

Surat Pengantar

Kepada Yth. Pengguna Handphone Qwerty China

Dengan hormat, Bersama ini saya: Nama : Bayu Luberizky NPM : 06 03 16177 Mahasiswa Program Studi Manajemen Fakultas Ekonomi Universitas Atma Jaya Yogyakarta yang sedang menyusun skripsi dengan topik Product Perceived Quality. Saya mohon bantuan Anda untuk menjawab pertanyaan-pertanyaan yang tersusun dalam kuesioner terlampir guna memperoleh data yang dibutuhkan dalam penyusunan skripsi ini. Semua jawaban Anda, hanya saya pergunakan untuk kepentingan penulisan skripsi ini. Untuk itu, saya mohon kesediaannya untuk menjawab kuesioner ini sesuai keadaan Anda yang sebenarnya. Sebelumnya saya ucapkan terima kasih atas kesediaan Anda yang telah meluangkan waktu untuk menjawab kuesioner ini.

Hormat saya

( Bayu Luberizky )

Bagian I Petunjuk: anda diminta menjawab dengan memilih salah satu alternatif jawaban dengan memberi tanda centang (V).

Alternatif: STS : Sangat Tidak Setuju TS : Tidak Setuju N : Netral S : Setuju

SS

: Sangat Setuju

A. Karakteristik produk Pernyataan Price 1. Harga HP qwerty China lebih murah dari qwerty lain 2. Harga HP qwerty China termasuk murah 3. Saya merasa beruntung dengan membeli HP qwerty China Performance 1. Aspek fungsional dari HP qwerty China sejajar (mampu bersaing) dengan qwerty lain 2. Secara fungsional, HP qwerty China bekerja dengan baik 3. Secara fungsional, HP qwerty China bekerja sesuai dengan yang dijanjikan Feature 1. Fitur HP qwerty China mampu bersaing dengan HP qwerty lain 2. Jumlah fitur yang ditawarkan HP qwerty China sama dengan HP qwerty lain 3. HP qwerty China memiliki fitur yang menarik Reliability 1. HP qwerty China berkinerja tinggi 2. Kinerja HP qwerty China dapat diandalkan 3. Kinerja HP qwerty China setara dengan HP qwerty lain Durability 1. Saya yakin HP qwerty China awet penggunaannya 2. Saya yakin HP qwerty China tidak mudah rusak 3. Saya yakin keawetan HP qwerty china setara dengan HP qwerty lain. Serviceability 1. Counter purna jual HP qwerty China mudah ditemukan 2. Counter purna jual HP qwerty China dan qwerty lain sama mudahnya ditemukan

STS TS N

S

SS

3. Saya yakin suku cadang HP qwerty China mudah didapatkan Aesthetic 1. Menurut saya model, bentuk, & desain HP qwerty China menarik 2. Pilhan warna HP qwerty China menarik 3. Aspek seni HP qwerty China sungguh diperhatikan

Pernyataan Conformance 1. Spesifikasi dari HP qwerty China sesuai dengan keperluan yang saya butuhkan

STS TS

N

S

SS

N

S

SS

2. Spesifikasi dari HP qwerty China sesuai dengan yang saya harapkan 3. Spesifikasi dari HP qwerty China sesuai dengan kepribadian saya Fit and Finish 1. Produk HP qwerty China berkualitas tinggi 2. Kualitas HP qwerty China setara dengan HP qwerty lain 3. Tentang kualitas HP qwerty yang tinggi, saya langsung ingat HP qwerty china

M. Brand Perceived Quality

1. 2. 3. 4. 5. 6.

STS Pernyataan Nilai Fungsional Kualitas Produk HP qwerty China konsisten Produk HP qwerty China dibuat dengan baik Produk HP qwerty China mempunyai standar kualitas yang dapat diterima Seluruh fungsi produk HP qwerty China dapat dijalankan dengan baik Produk HP qwerty China dibuat untuk tahan lama Produk HP qwerty China berfungsi secara konsisten

Nilai Emosional 1. Saya bangga ketika menggunakan HP qwerty China 2. Produk HP qwerty China mampu mendorong saya ingin sering menggunakannya

TS

3. Produk HP qwerty China membuat saya relaks bila menggunakannya 4. Produk HP qwerty China membuat saya merasa senang ketika menggunakannya. 5. Produk HP Qwerty China mampu memberi kenikmatan bagi saya Nilai Fungsional (Value for Money) 1. Harga produk HP qwerty China masuk akal 2. Produk HP qwerty China menawarkan value for money yang jauh dari kesia-siaan. 3. Dibandingkan dengan harganya produk HP qwerty China merupakan produk yang memberi keuntungan kualitas 4. Produk HP qwerty China merupakan produk yang bernilai ekonomis tinggi Nilai Sosial 1. Produk HP qwerty China membantu saya merasa lebih diterima di lingkungan sosial saya 2. Produk HP qwerty China dapat meningkatkan persepsi orang lain terhadap saya 3. Produk HP qwerty China dapat menimbulkan kesan yang bagus dari orang lain 4. Produk HP Qwerty China mampu meningkatkan pengakuan sosial bagi penggunanya

B.Word Of Mouth Positive word of Mouth 1.

Saya menganjurkan teman-teman dan keluarga saya serta orang lain untuk membeli HP qwerty China

2.

Saya merekomendasikan HP qwerty China kepada siapapun yang meminta nasehat saya.

3.

Saya akan menyanggah bila ada orang yang menyatakan bahwa HP qwerty China adalah HP qwerty berkualitas buruk.

STS TS

N

S

SS

Bagian II Petunjuk: Jawablah pertanyaan-pertanyaan dengan memberi tanda silang ( X ) pada salah satu alternatif jawaban yang tersedia atau mengisi jawaban pada “……” Usia Anda saat ini ……. Tahun 1. 2. 3. 4. 5. 6. 7. 8.

9.

Jenis kelamin…… Usia Anda saat ini……tahun Pekerjaan ………….. Pendapatan……………. Sejak kapan Anda menggunakan produk HP qwerty China? …………… Merk HP anda sebelumnya? ………….. Apakah Anda pernah memiliki HP qwerty sebelum membeli HP qwerty china? …………… Siapakah yang menyarankan anda untuk menggunakan HP qwerty China? a. Anggota keluarga b. Teman c. Inisiatif sendiri d. Counter Hape / kenalan yang bekerja di bidang telekomunikasi e. …………… Merk HP qwerty China apa yang menurut Anda bagus? a. Nexian b. Beyond c. Cross d. Blueberry e. ……………

10. Merk HP qwerty China apa yang sudah Anda beli? a. Nexian b. Beyond c. Cross d. Blueberry e. …………… 11. Biaya rata-rata untuk membayar pulsa sebulan a. < Rp 100.000,00 b. Rp 100.000,00 – Rp 150.000,00 c. Rp 150.000,00 – Rp 200.000,00 d. Rp 200.000,00 – Rp 250.000,00 e. > Rp 250.000,00

LAMPIRAN II VALIDITAS DAN RELIABILITAS

Price Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases

Reliability Statistics Cronbach's Alpha .700

N of Items 3 Item-Total Statistics

Price_1 Price_2 Price_3

Scale Mean if Item Deleted 7.68 7.68 8.41

Scale Variance if Item Deleted 1.958 2.258 1.810

Corrected Item-Total Correlation .561 .571 .455

Scale Statistics Mean 11.89

Variance 3.930

Std. Deviation 1.982

N of Items 3

Cronbach's Alpha if Item Deleted .552 .569 .718

Performance Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



Prfmnc_1 Prfmnc_2 Prfmnc_3





Variance 5.645


N of Items 3


Feature Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



Feature_1 Feature_2 Feature_3





Variance 4.985


N of Items 3


Reliability Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



Rlbty_1 Rlbty_2 Rlbty_3





Variance 6.263


N of Items 3


Durability Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



Drblty_1 Drblty_2 Drblty_3





Variance 7.488


N of Items 3


Serviceability Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



Srvcablty_1 Srvcablty_2 Srvcablty_3





Variance 6.178


N of Items 3


Aesthetic Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



Aesthetic_1 Aesthetic_2 Aesthetic_3





Variance 4.626


N of Items 3


Conformance Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



Confrmce_1 Confrmce_2 Confrmce_3





Variance 6.420


N of Items 3


Fit and Finish Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



Fit_fnsh_1 Fit_fnsh_2 Fit_fnsh_3





Variance 6.985


N of Items 3


Nilai Fungsional Case Processing Summary N % Valid 246 100.0 Excludeda 0 .0 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



NF_1 NF_2 NF_3 NF_4 NF_5 NF_6

Scale Mean if Item Deleted 15.16 14.95 14.69 14.80 15.39 15.14

Scale Variance if Item Deleted 12.918 12.965 13.080 12.881 12.108 12.201

Corrected Item-Total Correlation .725 .686 .722 .626 .720 .709


Variance 17.861


N of Items 6

Cronbach's Alpha if Item Deleted .859 .865 .860 .875 .859 .861

Nilai Emosional Case Processing Summary N % Valid 244 99.2 Excludeda 2 .8 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



NE_1 NE_2 NE_3 NE_4 NE_5

Scale Mean if Item Deleted 11.33 11.32 11.26 11.20 11.29

Scale Variance if Item Deleted 12.017 11.707 11.610 11.212 11.563

Corrected Item-Total Correlation .800 .861 .863 .872 .821


Variance 17.900


N of Items 5

Cronbach's Alpha if Item Deleted .936 .926 .925 .923 .933

Nilai Fungsional (Value for Money) Case Processing Summary N % Valid 244 99.2 Excludeda 2 .8 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



Nfung_1 Nfung_2 Nfung_3 Nfung_4

Scale Mean if Item Deleted 9.66 9.98 10.24 10.17

Scale Variance if Item Deleted 5.544 5.300 5.203 5.177

Corrected Item-Total Correlation .572 .754 .651 .634


Variance 8.911


N of Items 4

Cronbach's Alpha if Item Deleted .813 .736 .778 .786

Nilai Sosial Case Processing Summary N % Valid 244 99.2 Excludeda 2 .8 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



NS_1 NS_2 NS_3 NS_4

Scale Mean if Item Deleted 8.00 8.08 8.14 8.17

Scale Variance if Item Deleted 6.025 6.010 5.953 6.124

Corrected Item-Total Correlation .796 .849 .838 .793


Variance 10.443


N of Items 4

Cronbach's Alpha if Item Deleted .906 .888 .892 .907

Word of Mouth Case Processing Summary N % Valid 244 99.2 Excludeda 2 .8 Total 246 100.0 a. Listwise deletion based on all variables in the procedure.

Cases



WOM_1 WOM_2 WOM_3





Variance 7.023


N of Items 3


LAMPIRAN III ANALISIS REGRESI MEDIASI

Regression Variables Entered/Removeda

Model 1

Variables Entered

Variables Removed

Conforman ce

.

Durability

.

Reliability

.

2 3

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100).

a. Dependent Variable: Word of Mouth Model Summary Adjusted R Model R R Square Square 1 .589a .347 .345 b 2 .641 .411 .406 3 .649c .421 .414 a. Predictors: (Constant), Conformance

Std. Error of the Estimate .71507 .68090 .67619

b. Predictors: (Constant), Conformance, Durability c. Predictors: (Constant), Conformance, Durability, Reliability ANOVAd Sum of Squares Regression 65.884 Residual 123.742 Total 189.627 2 Regression 77.892 Residual 111.734 Total 189.627 3 Regression 79.889 Residual 109.737 Total 189.627 a. Predictors: (Constant), Conformance Model 1

df 1 242 243 2 241 243 3 240 243

Mean Square 65.884 .511

F 128.848

Sig. .000a

38.946 .464

84.003

.000b

26.630 .457

58.241

.000c

b. Predictors: (Constant), Conformance, Durability c. Predictors: (Constant), Conformance, Durability, Reliability d. Dependent Variable: Word of Mouth

Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) .932 .171 Conformance .614 .054 2 (Constant) .688 .170 Conformance .444 .061 Durability .290 .057 3 (Constant) .605 .173 Conformance .398 .065 Durability .208 .069 Reliability .162 .078 a. Dependent Variable: Word of Mouth

Standardized Coefficients Beta .589 .426 .300 .382 .216 .154

t 5.454 11.351 4.058 7.226 5.089 3.492 6.137 3.031 2.090

Sig. .000 .000 .000 .000 .000 .001 .000 .003 .038

Excluded Variablesd

Model 1

Beta In t .096a 1.744 .193a 2.963 .054a .960 .280a 4.554 .300a 5.089 .042a .727 .092a 1.535 .220a 3.239 2 .078b 1.473 .118b 1.813 .025b .462 .154b 2.090 -.003b -.058 .052b .901 .068b .893 3 .082c 1.560 .093c 1.398 -.006c -.116 -.004c -.076 .044c .768 -.003c -.030 a. Predictors in the Model: (Constant), Conformance Price Perfomance Feature Reliability Durability Serviceability Aesthetic Fit and Finish Price Perfomance Feature Reliability Serviceability Aesthetic Fit and Finish Price Perfomance Feature Serviceability Aesthetic Fit and Finish

Sig. .082 .003 .338 .000 .000 .468 .126 .001 .142 .071 .644 .038 .954 .368 .373 .120 .164 .908 .939 .443 .976

Partial Correlation .112 .187 .062 .281 .312 .047 .098 .204 .095 .116 .030 .134 -.004 .058 .058 .100 .090 -.007 -.005 .050 -.002

b. Predictors in the Model: (Constant), Conformance, Durability c. Predictors in the Model: (Constant), Conformance, Durability, Reliability d. Dependent Variable: Word of Mouth

Collinearity Statistics Tolerance .875 .614 .850 .657 .703 .813 .748 .561 .870 .572 .840 .445 .792 .734 .418 .869 .545 .776 .792 .730 .336


Model 1 2

Variables Entered Brand Perceived Quality

Variables Removed .

Conforman ce

.

Durability

.

3

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100).

a. Dependent Variable: Word of Mouth Model Summary Adjusted R Std. Error of Model R R Square Square the Estimate 1 .701a .491 .489 .63127 b 2 .718 .516 .512 .61724 3 .725c .526 .520 .61228 a. Predictors: (Constant), Brand Perceived Quality b. Predictors: (Constant), Brand Perceived Quality, Conformance c. Predictors: (Constant), Brand Perceived Quality, Conformance, Durability ANOVAd Sum of df Squares Regression 93.191 1 Residual 96.436 242 Total 189.627 243 2 Regression 97.811 2 Residual 91.816 241 Total 189.627 243 3 Regression 99.654 3 Residual 89.973 240 Total 189.627 243 a. Predictors: (Constant), Brand Perceived Quality Model 1


F 233.856

Sig. .000a

48.905 .381

128.367

.000b

33.218 .375

88.608

.000c

b. Predictors: (Constant), Brand Perceived Quality, Conformance c. Predictors: (Constant), Brand Perceived Quality, Conformance, Durability d. Dependent Variable: Word of Mouth

Coefficientsa

Model 1 2

3

Unstandardized Coefficients B Std. Error -.041 .190 .960 .063 -.132 .188 .763 .083 .221 .063 -.127 .186 .685 .090 .189 .065 .123 .056

(Constant) Brand Perceived Quality (Constant) Brand Perceived Quality Conformance (Constant) Brand Perceived Quality Conformance Durability

Standardized Coefficients Beta .701 .557 .212 .500 .181 .128

t -.218 15.292 -.702 9.154 3.482 -.679 7.619 2.922 2.217

a. Dependent Variable: Word of Mouth Excluded Variablesd

Model 1

Beta In t Sig. Price .078a 1.616 .107 Perfomance .083a 1.425 .155 Feature -.013a -.263 .793 Reliability .094a 1.498 .135 Durability .166a 2.905 .004 Serviceability .023a .462 .645 Aesthetic .035a .661 .509 Conformance .212a 3.482 .001 Fit and Finish .054a .851 .396 2 Price .047b .974 .331 Perfomance .015b .249 .803 Feature -.043b -.862 .390 b Reliability .048 .753 .452 Durability .128b 2.217 .028 Serviceability -.021b -.422 .673 Aesthetic -.015b -.280 .779 Fit and Finish -.029b -.428 .669 3 Price .044c .920 .359 Perfomance -.004c -.069 .945 Feature -.046c -.928 .354 Reliability -.023c -.320 .750 Serviceability -.035c -.692 .490 Aesthetic -.022c -.414 .679 Fit and Finish -.104c -1.444 .150 a. Predictors in the Model: (Constant), Brand Perceived Quality

Partial Correlation .104 .091 -.017 .096 .184 .030 .043 .219 .055 .063 .016 -.056 .049 .142 -.027 -.018 -.028 .059 -.004 -.060 -.021 -.045 -.027 -.093

Collinearity Statistics Tolerance .899 .617 .834 .532 .627 .853 .768 .542 .519 .863 .541 .811 .504 .595 .798 .711 .450 .862 .530 .810 .393 .787 .708 .378

b. Predictors in the Model: (Constant), Brand Perceived Quality, Conformance c. Predictors in the Model: (Constant), Brand Perceived Quality, Conformance, Durability d. Dependent Variable: Word of Mouth

Sig. .828 .000 .484 .000 .001 .498 .000 .004 .028


Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Fit and . Probability-of-F-to-enter <= .050, Finish Probability-of-F-to-remove >= .100). 2 Stepwise (Criteria: Perfomanc . Probability-of-F-to-enter <= .050, e Probability-of-F-to-remove >= .100). 3 Stepwise (Criteria: Conforman . Probability-of-F-to-enter <= .050, ce Probability-of-F-to-remove >= .100). 4 Stepwise (Criteria: Reliability . Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). 5 Stepwise (Criteria: Aesthetic . Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary Adjusted R Model R R Square Square 1 .692a .479 .477 2 .757b .574 .570 3 .777c .604 .599 4 .791d .625 .619 5 .797e .636 .628 a. Predictors: (Constant), Fit and Finish

Std. Error of the Estimate .46467 .42120 .40708 .39647 .39181

b. Predictors: (Constant), Fit and Finish, Perfomance c. Predictors: (Constant), Fit and Finish, Perfomance, Conformance d. Predictors: (Constant), Fit and Finish, Perfomance, Conformance, Reliability e. Predictors: (Constant), Fit and Finish, Perfomance, Conformance, Reliability, Aesthetic

ANOVAf Sum of Squares Regression 48.460 Residual 52.684 Total 101.144 2 Regression 58.034 Residual 43.110 Total 101.144 3 Regression 61.041 Residual 40.103 Total 101.144 4 Regression 63.261 Residual 37.883 Total 101.144 5 Regression 64.300 Residual 36.844 Total 101.144 a. Predictors: (Constant), Fit and Finish Model 1

df 1 244 245 2 243 245 3 242 245 4 241 245 5 240 245


F 224.441

Sig. .000a

29.017 .177

163.561

.000b

20.347 .166

122.781

.000c

15.815 .157

100.610

.000d

12.860 .154

83.770

.000e

b. Predictors: (Constant), Fit and Finish, Perfomance c. Predictors: (Constant), Fit and Finish, Perfomance, Conformance d. Predictors: (Constant), Fit and Finish, Perfomance, Conformance, Reliability e. Predictors: (Constant), Fit and Finish, Perfomance, Conformance, Reliability, Aesthetic f. Dependent Variable: Brand Perceived Quality Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.735 .087 Fit and Finish .505 .034 2 (Constant) 1.125 .115 Fit and Finish .374 .035 Perfomance .289 .039 3 (Constant) 1.002 .114 Fit and Finish .286 .040 Perfomance .209 .042 Conformance .196 .046 4 (Constant) .931 .113 Fit and Finish .179 .048 Perfomance .163 .043 Conformance .190 .045 Reliability .184 .049 5 (Constant) .707 .141 Fit and Finish .171 .048 Perfomance .156 .043 Conformance .158 .046 Reliability .178 .048 Aesthetic .106 .041 a. Dependent Variable: Brand Perceived Quality

Standardized Coefficients Beta .692 .513 .356 .392 .257 .257 .246 .200 .249 .239 .234 .192 .208 .231 .118

t 19.960 14.981 9.821 10.578 7.346 8.753 7.157 4.927 4.259 8.239 3.729 3.771 4.240 3.758 5.007 3.578 3.654 3.449 3.679 2.602

Sig. .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .001 .000 .010

Excluded Variablesf

Model 1

Beta In t Price .145a 3.089 Perfomance .356a 7.346 Feature .126a 2.481 Reliability .376a 5.681 Durability .260a 4.281 Serviceability .120a 2.404 Aesthetic .232a 4.765 Conformance .389a 6.865 2 Price .041b .897 Feature .057b 1.201 Reliability .248b 3.778 b Durability .160 2.734 Serviceability .095b 2.083 Aesthetic .169b 3.674 Conformance .257b 4.259 3 Price .020c .436 Feature .047c 1.008 Reliability .239c 3.758 Durability .145c 2.555 Serviceability .054c 1.194 Aesthetic .126c 2.705 4 Price .037d .833 Feature .026d .576 Durability .083d 1.391 Serviceability .054d 1.211 Aesthetic .118d 2.602 5 Price .031e .708 e Feature .003 .061 Durability .075e 1.272 Serviceability .033e .744 a. Predictors in the Model: (Constant), Fit and Finish

Sig. .002 .000 .014 .000 .000 .017 .000 .000 .370 .231 .000 .007 .038 .000 .000 .663 .314 .000 .011 .234 .007 .406 .565 .166 .227 .010 .480 .952 .205 .458

Partial Correlation .194 .426 .157 .342 .265 .152 .292 .403 .058 .077 .236 .173 .133 .230 .264 .028 .065 .235 .162 .077 .172 .054 .037 .089 .078 .166 .046 .004 .082 .048

Collinearity Statistics Tolerance .930 .746 .805 .433 .539 .836 .826 .560 .822 .770 .385 .500 .831 .790 .450 .811 .768 .385 .498 .787 .734 .802 .756 .440 .787 .732 .800 .725 .438 .759

b. Predictors in the Model: (Constant), Fit and Finish, Perfomance c. Predictors in the Model: (Constant), Fit and Finish, Perfomance, Conformance d. Predictors in the Model: (Constant), Fit and Finish, Perfomance, Conformance, Reliability e. Predictors in the Model: (Constant), Fit and Finish, Perfomance, Conformance, Reliability, Aesthetic f. Dependent Variable: Brand Perceived Quality

LAMPIRAN IV ANALISIS REGRESI MODERASI


Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Perfomanc . Probability-of-F-to-enter <= .050, e Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary

Adjusted R Model R R Square Square 1 .614a .378 .375 a. Predictors: (Constant), Perfomance

Std. Error of the Estimate .50797

ANOVAb Sum of Squares Regression 38.184 Residual 62.960 Total 101.144 a. Predictors: (Constant), Perfomance

Model 1

df 1 244 245


F 147.979

Sig. .000a

b. Dependent Variable: Brand Perceived Quality Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.359 .136 Perfomance .498 .041 a. Dependent Variable: Brand Perceived Quality

Standardized Coefficients Beta

t 10.029 12.165

.614

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In Jenis Kelamin -.047a a Jenis -.050 kelamin*Performance a. Predictors in the Model: (Constant), Perfomance b. Dependent Variable: Brand Perceived Quality

t -.930

Sig. .353

Partial Correlation -.060

-.816

.415

-.052

Collinearity Statistics Tolerance .998 .669


Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Reliability . Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary

Model R R Square 1 .684a .468 a. Predictors: (Constant), Reliability

Adjusted R Square .466


ANOVAb Sum of Squares Regression 47.308 Residual 53.836 Total 101.144 a. Predictors: (Constant), Reliability

Model 1

df 1 244 245


F 214.413

Sig. .000a

b. Dependent Variable: Brand Perceived Quality Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.541 .101 Reliability .527 .036 a. Dependent Variable: Brand Perceived Quality

Standardized Coefficients Beta .684

t 15.191 14.643

Excluded Variablesb

Model 1

Jenis Kelamin Jenis kelamin*Reliability

Beta In -.058a -.053a

t -1.252 -.880

Sig. .212 .380

Sig. .000 .000

Excluded Variablesb

Partial Model Correlation 1 Jenis Kelamin -.080 Jenis kelamin*Reliability -.056 a. Predictors in the Model: (Constant), Reliability b. Dependent Variable: Brand Perceived Quality



Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Aesthetic . Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary

Model R R Square 1 .481a .231 a. Predictors: (Constant), Aesthetic



ANOVAb Sum of Squares Regression 23.360 Residual 77.784 Total 101.144 a. Predictors: (Constant), Aesthetic

Model 1

df 1 244 245


F 73.280

Sig. .000a

t 7.773 8.560

Sig. .000 .000

b. Dependent Variable: Brand Perceived Quality Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.423 .183 Aesthetic .431 .050 a. Dependent Variable: Brand Perceived Quality


Excluded Variablesb

Model 1

Beta In -.045a -.048a a. Predictors in the Model: (Constant), Aesthetic Jenis Kelamin Jenis kelamin*Aesthetic

b. Dependent Variable: Brand Perceived Quality

t -.798 -.746

Sig. .426 .456

Partial Correlation -.051 -.048



Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Conforman . Probability-of-F-to-enter <= .050, ce Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary

Adjusted R Model R R Square Square 1 .677a .458 .456 a. Predictors: (Constant), Conformance


ANOVAb Sum of Squares Regression 46.334 Residual 54.810 Total 101.144 a. Predictors: (Constant), Conformance

Model 1

df 1 244 245


F 206.268

Sig. .000a

b. Dependent Variable: Brand Perceived Quality Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.396 .113 Conformance .515 .036 a. Dependent Variable: Brand Perceived Quality


t 12.347 14.362

.677

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In Jenis Kelamin .006a a Jenis .009 kelamin*Conformance a. Predictors in the Model: (Constant), Conformance b. Dependent Variable: Brand Perceived Quality

.136

Sig. .892

Partial Correlation .009

.159

.874

.010

t



Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Fit and . Probability-of-F-to-enter <= .050, Finish Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary

Adjusted R Model R R Square Square 1 .692a .479 .477 a. Predictors: (Constant), Fit and Finish


ANOVAb Sum of Squares Regression 48.460 Residual 52.684 Total 101.144 a. Predictors: (Constant), Fit and Finish

Model 1

df 1 244 245


F 224.441

Sig. .000a

b. Dependent Variable: Brand Perceived Quality Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.735 .087 Fit and Finish .505 .034 a. Dependent Variable: Brand Perceived Quality


t 19.960 14.981

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In t Jenis Kelamin -.051a -1.114 a Jenis kelamin*Fit -.067 -1.028 and Finish a. Predictors in the Model: (Constant), Fit and Finish b. Dependent Variable: Brand Perceived Quality

Sig. .266


Collinearity Statistics Tolerance .999

.305

-.066

.505


Model 1

Variables Entered

Variables Removed

Durability

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100).

.

a. Dependent Variable: Word of Mouth Model Summary

Model R R Square 1 .532a .283 a. Predictors: (Constant), Durability



ANOVAb Sum of Squares Regression 53.681 Residual 135.946 Total 189.627 a. Predictors: (Constant), Durability

Model 1

df 1 242 243


F 95.558

Sig. .000a

t 9.912 9.775

Sig. .000 .000

b. Dependent Variable: Word of Mouth Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.450 .146 Durability .514 .053 a. Dependent Variable: Word of Mouth


Excluded Variablesb

Model 1

Beta In -.057a -.056a a. Predictors in the Model: (Constant), Durability Jenis Kelamin Jenis kelamin*Durability

b. Dependent Variable: Word of Mouth

t -1.048 -.770

Sig. .296 .442




Model 1


Variables Removed .

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= . 100).

a. Dependent Variable: Word of Mouth Model Summary Adjusted R Std. Error of Model R R Square Square the Estimate 1 .701a .491 .489 .63127 a. Predictors: (Constant), Brand Perceived Quality ANOVAb Sum of df Squares Regression 93.191 1 Residual 96.436 242 Total 189.627 243 a. Predictors: (Constant), Brand Perceived Quality

Model 1


F 233.856

Sig. .000a

b. Dependent Variable: Word of Mouth Coefficientsa

Model 1

(Constant) Brand Perceived Quality a. Dependent Variable: Word of Mouth

Unstandardized Coefficients B Std. Error -.041 .190 .960 .063


t -.218 15.292

Sig. .828 .000

Excluded Variablesb

Model 1

Beta In t Jenis Kelamin -.057a -1.231 a Jenis kelamin*Brand -.067 -1.273 perceived quality a. Predictors in the Model: (Constant), Brand Perceived Quality b. Dependent Variable: Word of Mouth

Sig. .220



.204

-.082

.754


Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Perfomanc Probability-of-F-to-enter <= .050, . e Probability-of-F-to-remove >= . 100). a. Dependent Variable: Brand Perceived Quality Model Summary

Adjusted R Model R R Square Square 1 .614a .378 .375 a. Predictors: (Constant), Perfomance



Model 1

df 1 244 245


F 147.979

Sig. .000a



t 10.029 12.165

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In t -.003a -.057 .007a .080 a. Predictors in the Model: (Constant), Perfomance Usia Usia*Performance


Sig. .954 .936

Partial Correlation -.004 .005



Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Reliability . Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary





Model 1

df


1 244 245

F 214.413

Sig. .000a



t 15.191 14.643

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In t -.024a -.516 -.014a -.138 a. Predictors in the Model: (Constant), Reliability Usia Usia*Reliability


Sig. .607 .890




Model 1

Variables Entered

Variables Removed






Model 1

df


1 244 245

F 73.280

Sig. .000a

t 7.773 8.560

Sig. .000 .000



Excluded Variablesb

Model 1

Beta In t .037a .656 .071a .818 a. Predictors in the Model: (Constant), Aesthetic Usia Usia*Aesthetic


Sig. .513 .414

Partial Correlation .042 .052



Model 1

Variables Entered

Variables Removed





Model 1

df 1 244 245


F 206.268

Sig. .000a



t 12.347 14.362

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In t .056a 1.199 .102a 1.118 a. Predictors in the Model: (Constant), Conformance Usia Usia*Conformance


Sig. .232 .265


Collinearity Statistics Tolerance 1.000 .265


Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Fit and . Probability-of-F-to-enter <= .050, Finish Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary




Model 1

df 1 244 245


F 224.441

Sig. .000a



t 19.960 14.981

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In t -.026a -.562 -.049a -.429 a. Predictors in the Model: (Constant), Fit and Finish Usia Usia*Fit and Finish


Sig. .575 .668




Model 1

Variables Entered

Variables Removed

Durability


.

a. Dependent Variable: Word of Mouth Model Summary

Model R R Square 1 .532a .283 a. Predictors: (Constant), Durability



ANOVAb Sum of Squares Regression 53.681 Residual 135.946 Total 189.627 a. Predictors: (Constant), Durability

Model 1

df


1 242 243

F 95.558

Sig. .000a

t 9.912 9.775

Sig. .000 .000

b. Dependent Variable: Word of Mouth Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.450 .146 Durability .514 .053 a. Dependent Variable: Word of Mouth


Excluded Variablesb

Model 1

Beta In t -.076a -1.376 -.115a -.862 a. Predictors in the Model: (Constant), Durability Usia Usia*Durability


Sig. .170 .389



Regression Variables Entered/Removeda Variables Variables Method Entered Removed Brand Stepwise (Criteria: . Probability-of-F-to-enter <= .050, Perceived Quality Probability-of-F-to-remove >= .100). a. Dependent Variable: Word of Mouth

Model 1

Model Summary Adjusted R Std. Error of Model R R Square Square the Estimate 1 .701a .491 .489 .63127 a. Predictors: (Constant), Brand Perceived Quality ANOVAb Sum of df Squares Regression 93.191 1 Residual 96.436 242 Total 189.627 243 a. Predictors: (Constant), Brand Perceived Quality

Model 1


F 233.856

Sig. .000a


Model 1




t -.218 15.292

.701

Sig. .828 .000

Excluded Variablesb

Model 1

Beta In t Sig. Usia -.013a -.290 .772 a Usia*Brand .022 .275 .784 perceived quality a. Predictors in the Model: (Constant), Brand Perceived Quality b. Dependent Variable: Word of Mouth



.018

.339


Model 1

Variables Entered

Variables Removed

Perfomanc e

Method .

Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100).

a. Dependent Variable: Brand Perceived Quality Model Summary Adjusted R Model R R Square Square 1 .614a .378 .375 a. Predictors: (Constant), Perfomance



Model 1

df 1 244 245


F 147.979

Sig. .000a



t 10.029 12.165

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In .099a .105a a. Predictors in the Model: (Constant), Perfomance Pekerjaan Pekerjaan*Performance


t 1.966 1.732

Sig. .050 .085




Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Reliability . Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). 2 Stepwise (Criteria: Pekerjaan . Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary

Model R R Square 1 .684a .468 2 .691b .478 a. Predictors: (Constant), Reliability

Adjusted R Square .466 .474

Std. Error of the Estimate .46972 .46618

b. Predictors: (Constant), Reliability, Pekerjaan ANOVAc Sum of Squares Regression 47.308 Residual 53.836 Total 101.144 2 Regression 48.334 Residual 52.810 Total 101.144 a. Predictors: (Constant), Reliability Model 1

df 1 244 245 2 243 245


F 214.413

Sig. .000a

24.167 .217

111.201

.000b

b. Predictors: (Constant), Reliability, Pekerjaan c. Dependent Variable: Brand Perceived Quality Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.541 .101 Reliability .527 .036 2 (Constant) 1.348 .134 Reliability .530 .036 Pekerjaan .050 .023 a. Dependent Variable: Brand Perceived Quality

Standardized Coefficients Beta .684 .688 .101

t 15.191 14.643 10.046 14.827 2.172

Sig. .000 .000 .000 .000 .031

Excluded Variablesc

Model 1

Beta In .101a .107a 2 -.236b a. Predictors in the Model: (Constant), Reliability Pekerjaan Pekerjaan*Reliability Pekerjaan*Reliability

t 2.172 1.757 -1.112

b. Predictors in the Model: (Constant), Reliability, Pekerjaan c. Dependent Variable: Brand Perceived Quality

Sig. .031 .080 .267

Partial Correlation .138 .112 -.071

Collinearity Statistics Tolerance .999 .582 .048


Model 1

Variables Entered

Variables Removed






Model 1

df


1 244 245

F 73.280

Sig. .000a

t 7.773 8.560

Sig. .000 .000



Excluded Variablesb

Model 1

Beta In .088a .120a a. Predictors in the Model: (Constant), Aesthetic Pekerjaan Pekerjaan*Aesthetic


t 1.572 1.887

Sig. .117 .060




Model 1

Variables Entered

Variables Removed





Model 1

df 1 244 245


F 206.268

Sig. .000a



Excluded Variablesb

Model 1

Pekerjaan Pekerjaan*Conformance

Beta In .051a .080a

t 1.091 1.332

Sig. .276 .184

t 12.347 14.362

Sig. .000 .000

Excluded Variablesb

Partial Model Correlation 1 Pekerjaan .070 Pekerjaan*Conformance .085 a. Predictors in the Model: (Constant), Conformance b. Dependent Variable: Brand Perceived Quality


Regression Variables Entered/Removeda Variables Variables Method Entered Removed Fit and Stepwise (Criteria: Probability-of-F-to-enter . Finish <= .050, Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality

Model 1

Model Summary Adjusted R Model R R Square Square 1 .692a .479 .477 a. Predictors: (Constant), Fit and Finish



Model 1

df 1 244 245


F 224.441

Sig. .000a



Excluded Variablesb

Model 1

Pekerjaan Pekerjaan*Fit and Finish

Beta In .030a .010a

t .640 .144

Sig. .522 .885

t 19.960 14.981

Sig. .000 .000

Excluded Variablesb

Partial Model Correlation 1 Pekerjaan .041 Pekerjaan*Fit and Finish .009 a. Predictors in the Model: (Constant), Fit and Finish b. Dependent Variable: Brand Perceived Quality



Model 1

Variables Entered

Variables Removed

Durability

.

2

Pekerjaan* . Durability a. Dependent Variable: Word of Mouth

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100).

Model Summary

Model R R Square 1 .532a .283 2 .554b .307 a. Predictors: (Constant), Durability



b. Predictors: (Constant), Durability, Pekerjaan*Durability ANOVAc Sum of Squares Regression 53.681 Residual 135.946 Total 189.627 2 Regression 58.127 Residual 131.499 Total 189.627 a. Predictors: (Constant), Durability Model 1

df 1 242 243 2 241 243


F 95.558

Sig. .000a

29.064 .546

53.265

.000b

b. Predictors: (Constant), Durability, Pekerjaan*Durability c. Dependent Variable: Word of Mouth Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.450 .146 Durability .514 .053 2 (Constant) 1.441 .144 Durability .378 .070 Pekerjaan*Durability .038 .013 a. Dependent Variable: Word of Mouth


t 9.912 9.775 9.991 5.371 2.855

Sig. .000 .000 .000 .000 .005

Excluded Variablesc

Model 1

Beta In .148a .208a 2 .032b a. Predictors in the Model: (Constant), Durability Pekerjaan Pekerjaan*Durability Pekerjaan

t 2.760 2.855 .197

Sig. .006 .005 .844

b. Predictors in the Model: (Constant), Durability, Pekerjaan*Durability c. Dependent Variable: Word of Mouth

Partial Correlation .175 .181 .013



Model 1


Variables Removed .

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= . 100).

a. Dependent Variable: Word of Mouth Model Summary Adjusted R Std. Error of Model R R Square Square the Estimate 1 .701a .491 .489 .63127 a. Predictors: (Constant), Brand Perceived Quality ANOVAb Sum of df Squares Regression 93.191 1 Residual 96.436 242 Total 189.627 243 a. Predictors: (Constant), Brand Perceived Quality

Model 1


F 233.856

Sig. .000a


Model 1




t -.218 15.292

Sig. .828 .000

Excluded Variablesb

Model 1

Beta In t Sig. Pekerjaan .074a 1.605 .110 a Pekerjaan*Brand .106 1.924 .056 perceived quality a. Predictors in the Model: (Constant), Brand Perceived Quality b. Dependent Variable: Word of Mouth



.123

.680


Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Perfomance . Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). 2 Lama Stepwise (Criteria: . Probability-of-F-to-enter <= .050, menggunakan* Performance Probability-of-F-to-remove >= .100). 3 Stepwise (Criteria: Lama . Probability-of-F-to-enter <= .050, menggunakan Probability-of-F-to-remove >= .100). 4 Stepwise (Criteria: Perfomanc . Probability-of-F-to-enter <= .050, e Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary Adjusted R Model R R Square Square 1 .614a .378 .375 2 .632b .399 .394 3 .646c .417 .410 4 .644d .415 .411 a. Predictors: (Constant), Perfomance

Std. Error of the Estimate .50797 .50012 .49353 .49331

b. Predictors: (Constant), Perfomance, Lama menggunakan*Performance c. Predictors: (Constant), Perfomance, Lama menggunakan*Performance, Lama menggunakan d. Predictors: (Constant), Lama menggunakan*Performance, Lama menggunakan ANOVAe Sum of Squares Regression 38.184 Residual 62.960 Total 101.144 2 Regression 40.364 Residual 60.780 Total 101.144 3 Regression 42.200 Residual 58.944 Total 101.144 4 Regression 42.010 Residual 59.134 Total 101.144 a. Predictors: (Constant), Perfomance Model 1

df 1 244 245 2 243 245 3 242 245 2 243 245


F 147.979

Sig. .000a

20.182 .250

80.689

.000b

14.067 .244

57.752

.000c

21.005 .243

86.316

.000d

b. Predictors: (Constant), Perfomance, Lama menggunakan*Performance c. Predictors: (Constant), Perfomance, Lama menggunakan*Performance, Lama menggunakan d. Predictors: (Constant), Lama menggunakan*Performance, Lama menggunakan e. Dependent Variable: Brand Perceived Quality

Coefficientsa Unstandardized Coefficients B Std. Error 1.359 .136 .498 .041 1.401 .134 .405 .051

Model 1

(Constant) Perfomance 2 (Constant) Perfomance Lama menggunakan* .061 Performance 3 (Constant) 2.432 Perfomance .106 Lama menggunakan* .289 Performance Lama menggunakan -.792 4 (Constant) 2.773 Lama menggunakan* .360 Performance Lama menggunakan -1.023 a. Dependent Variable: Brand Perceived Quality


.500

t 10.029 12.165 10.440 7.910

Sig. .000 .000 .000 .000

.021

.186

2.953

.003

.398 .120

.131

6.107 .883

.000 .378

.085

.881

3.381

.001

.289 .095

-.567

-2.745 29.145

.006 .000

.028

1.098

12.650

.000

.121

-.732

-8.431

.000

.614

Excluded Variablesd

Model 1

2 4

Lama menggunakan Lama menggunakan* Performance Lama menggunakan Perfomance

Beta In .111a

t 2.202

Sig. .029

.186

2.953

.003

-.567b .131c

-2.745 .883

.006 .378

a

Excluded Variablesd

Model 1


Lama menggunakan Lama menggunakan* .186 Performance 2 Lama menggunakan -.174 4 Perfomance .057 a. Predictors in the Model: (Constant), Perfomance

Collinearity Statistics Tolerance .989 .620 .057 .110

b. Predictors in the Model: (Constant), Perfomance, Lama menggunakan*Performance c. Predictors in the Model: (Constant), Lama menggunakan*Performance, Lama menggunakan d. Dependent Variable: Brand Perceived Quality


Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Reliability . Probability-of-F-to-remove >= . 100). a. Dependent Variable: Brand Perceived Quality Model Summary





Model 1

df 1 244 245


F 214.413

Sig. .000a



t 15.191 14.643

Excluded Variablesb

Model 1

Lama menggunakan Lama menggunakan*Reliability

Beta In .007a a

.082

t .150

Sig. .881

1.167

.244

Sig. .000 .000

Excluded Variablesb

Model 1


Lama menggunakan Lama .075 menggunakan*Reliability a. Predictors in the Model: (Constant), Reliability b. Dependent Variable: Brand Perceived Quality



Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Aesthetic . Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). 2 Lama Stepwise (Criteria: . Probability-of-F-to-enter <= .050, menggunak an Probability-of-F-to-remove >= .100). a. Dependent Variable: Brand Perceived Quality Model Summary

Model R R Square 1 .481a .231 2 .495b .245 a. Predictors: (Constant), Aesthetic



b. Predictors: (Constant), Aesthetic, Lama menggunakan ANOVAc Sum of Squares Regression 23.360 Residual 77.784 Total 101.144 2 Regression 24.759 Residual 76.385 Total 101.144 a. Predictors: (Constant), Aesthetic Model 1

df 1 244 245 2 243 245


F 73.280

Sig. .000a

12.380 .314

39.383

.000b

b. Predictors: (Constant), Aesthetic, Lama menggunakan c. Dependent Variable: Brand Perceived Quality Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) 1.423 .183 Aesthetic .431 .050 2 (Constant) 1.253 .199 Aesthetic .418 .050 Lama menggunakan .166 .079 a. Dependent Variable: Brand Perceived Quality


t 7.773 8.560 6.300 8.307 2.110

Sig. .000 .000 .000 .000 .036

Excluded Variablesc

Model 1

2

Lama menggunakan Lama menggunakan*Aesthetic Lama menggunakan*Aesthetic

Beta In .118a a

.140

b

-.007

t 2.110

Sig. .036

2.061

.040

-.022

.983

Excluded Variablesc

Model 1


Lama menggunakan Lama .131 menggunakan*Aesthetic 2 Lama -.001 menggunakan*Aesthetic a. Predictors in the Model: (Constant), Aesthetic


b. Predictors in the Model: (Constant), Aesthetic, Lama menggunakan c. Dependent Variable: Brand Perceived Quality


Model 1

Variables Entered Conforman ce

Variables Removed .


2

Lama Stepwise (Criteria: menggunak . Probability-of-F-to-enter <= .050, an* Probability-of-F-to-remove >= .100). Conforman ce a. Dependent Variable: Brand Perceived Quality Model Summary

Adjusted R Model R R Square Square 1 .677a .458 .456 2 .684b .468 .464 a. Predictors: (Constant), Conformance


b. Predictors: (Constant), Conformance, Lama menggunakan*Conformance ANOVAc Sum of Squares Regression 46.334 Residual 54.810 Total 101.144 2 Regression 47.350 Residual 53.794 Total 101.144 a. Predictors: (Constant), Conformance Model 1

df 1 244 245 2 243 245


F 206.268

Sig. .000a

23.675 .221

106.945

.000b

b. Predictors: (Constant), Conformance, Lama menggunakan*Conformance c. Dependent Variable: Brand Perceived Quality Coefficientsa

Model 1

Unstandardized Coefficients B Std. Error 1.396 .113 .515 .036 1.441 .114 .442 .049

(Constant) Conformance 2 (Constant) Conformance Lama menggunakan* .044 Conformance a. Dependent Variable: Brand Perceived Quality

.020


.581

t 12.347 14.362 12.618 8.991

Sig. .000 .000 .000 .000

.138

2.142

.033

.677

Excluded Variablesc

Model 1

2

Lama menggunakan Lama menggunakan* Conformance Lama menggunakan

Beta In .080a

t 1.677

Sig. .095

.138

2.142

.033

-.224b

-1.331

.184

a

Excluded Variablesc

Model 1


Lama menggunakan Lama menggunakan* .136 Conformance 2 Lama menggunakan -.085 a. Predictors in the Model: (Constant), Conformance


b. Predictors in the Model: (Constant), Conformance, Lama menggunakan*Conformance c. Dependent Variable: Brand Perceived Quality


Model 1

Variables Entered

Variables Removed

Method Stepwise (Criteria: Fit and Probability-of-F-to-enter <= .050, . Finish Probability-of-F-to-remove >= . 100). a. Dependent Variable: Brand Perceived Quality Model Summary




Model 1

df 1 244 245


F 224.441

Sig. .000a



t 19.960 14.981

.692

Excluded Variablesb

Model 1

Lama menggunakan Lama menggunakan*Fit and Finish

Beta In .040a a

.095

t .839

Sig. .402

1.304

.193

Sig. .000 .000

Excluded Variablesb

Model 1


Lama menggunakan Lama menggunakan*Fit .083 and Finish a. Predictors in the Model: (Constant), Fit and Finish b. Dependent Variable: Brand Perceived Quality


Regression Variables Entered/Removeda Variables Variables Method Entered Removed Lama Stepwise (Criteria: menggunak . Probability-of-F-to-enter <= .050, an* Probability-of-F-to-remove >= .100). Durability 2 Lama Stepwise (Criteria: . Probability-of-F-to-enter <= .050, menggunak an Probability-of-F-to-remove >= .100). a. Dependent Variable: Word of Mouth Model 1

Model Summary Adjusted R Std. Error of Model R R Square Square the Estimate 1 .547a .299 .296 .74115 2 .599b .359 .354 .71025 a. Predictors: (Constant), Lama menggunakan*Durability b. Predictors: (Constant), Lama menggunakan*Durability, Lama menggunakan ANOVAc Sum of df Mean Square Squares Regression 56.696 1 56.696 Residual 132.930 242 .549 Total 189.627 243 2 Regression 68.053 2 34.027 Residual 121.573 241 .504 Total 189.627 243 a. Predictors: (Constant), Lama menggunakan*Durability Model 1

F 103.216

Sig. .000a

67.452

.000b

b. Predictors: (Constant), Lama menggunakan*Durability, Lama menggunakan c. Dependent Variable: Word of Mouth Coefficientsa

Model 1

(Constant) Lama menggunakan*Durability 2 (Constant) Lama menggunakan*Durability Lama menggunakan a. Dependent Variable: Word of Mouth

Unstandardized Coefficients B Std. Error 1.981 .094


t 21.165

Sig. .000

10.160

.000

17.521

.000

.231

.023

2.511

.143

.369

.036

.873

10.154

.000

-.783

.165

-.408

-4.745

.000

Excluded Variablesc

Model 1

Beta In t Sig. -.408a -4.745 .000 .270a 3.205 .002 2 -.259b -1.601 .111 a. Predictors in the Model: (Constant), Lama menggunakan*Durability Lama menggunakan Durability Durability

Partial Correlation -.292 .202 -.103

b. Predictors in the Model: (Constant), Lama menggunakan*Durability, Lama menggunakan c. Dependent Variable: Word of Mouth



Model 1 2

3

Variables Entered Brand Perceived Quality Lama menggunak an*Brand perceived quality Lama menggunak an

Variables Removed .

.

.

4

Brand Perceived Quality a. Dependent Variable: Word of Mouth .

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100).

Model Summary Adjusted R Std. Error of Model R R Square Square the Estimate 1 .701a .491 .489 .63127 2 .731b .534 .530 .60545 3 .743c .552 .546 .59513 4 .741d .549 .546 .59551 a. Predictors: (Constant), Brand Perceived Quality b. Predictors: (Constant), Brand Perceived Quality, Lama menggunakan*Brand perceived quality c. Predictors: (Constant), Brand Perceived Quality, Lama menggunakan*Brand perceived quality, Lama menggunakan d. Predictors: (Constant), Lama menggunakan*Brand perceived quality, Lama menggunakan ANOVAe Sum of df Mean Square F Sig. Squares Regression 93.191 1 93.191 233.856 .000a Residual 96.436 242 .398 Total 189.627 243 2 Regression 101.283 2 50.642 138.151 .000b Residual 88.343 241 .367 Total 189.627 243 3 Regression 104.623 3 34.874 98.465 .000c Residual 85.003 240 .354 Total 189.627 243 4 Regression 104.161 2 52.080 146.859 .000d Residual 85.466 241 .355 Total 189.627 243 a. Predictors: (Constant), Brand Perceived Quality b. Predictors: (Constant), Brand Perceived Quality, Lama menggunakan*Brand perceived quality Model 1

c. Predictors: (Constant), Brand Perceived Quality, Lama menggunakan*Brand perceived quality, Lama menggunakan d. Predictors: (Constant), Lama menggunakan*Brand perceived quality, Lama menggunakan e. Dependent Variable: Word of Mouth

Coefficientsa

Model 1

(Constant) Brand Perceived Quality 2 (Constant) Brand Perceived Quality Lama menggunakan*Brand perceived quality 3 (Constant) Brand Perceived Quality Lama menggunakan*Brand perceived quality Lama menggunakan 4 (Constant) Lama menggunakan*Brand perceived quality Lama menggunakan a. Dependent Variable: Word of Mouth

Unstandardized Coefficients B Std. Error -.041 .190 .960 .063 .148 .187 .725 .078


.529

t -.218 15.292 .792 9.256

Sig. .828 .000 .429 .000

.701

.130

.028

.269

4.699

.000

1.757 .211

.555 .184

.154

3.164 1.143

.002 .254

.492

.121

1.020

4.064

.000

-1.154 2.377

.376 .116

-.602

-3.071 20.452

.002 .000

.623

.040

1.291

15.763

.000

-1.544

.157

-.805

-9.832

.000

Excluded Variablesd

Model 1

Beta In t Lama menggunakan .174a 3.849 Lama a menggunakan*Brand .269 4.699 perceived quality 2 Lama menggunakan -.602b -3.071 4 Brand Perceived Quality .154c 1.143 a. Predictors in the Model: (Constant), Brand Perceived Quality

Sig. .000



.000

.290

.591

.002 .254

-.194 .074

.049 .103

b. Predictors in the Model: (Constant), Brand Perceived Quality, Lama menggunakan*Brand perceived quality c. Predictors in the Model: (Constant), Lama menggunakan*Brand perceived quality, Lama menggunakan d. Dependent Variable: Word of Mouth


Model 1


Variables Removed .


a. Dependent Variable: Word of Mouth Model Summary Adjusted R Model R R Square Square 1 .589a .347 .345 a. Predictors: (Constant), Conformance



Model 1

df 1 242 243


F 128.848

Sig. .000a

b. Dependent Variable: Word of Mouth Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) .932 .171 Conformance .614 .054 a. Dependent Variable: Word of Mouth


t 5.454 11.351

.589

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In Jenis Kelamin -.037a a Jenis -.041 kelamin*Conformance a. Predictors in the Model: (Constant), Conformance b. Dependent Variable: Word of Mouth

t -.704

Sig. .482


-.641

.522

-.041



Model 1

Variables Entered

Variables Removed

Conforman ce

Method .

Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100).

a. Dependent Variable: Word of Mouth Model Summary Adjusted R Model R R Square Square 1 .589a .347 .345 a. Predictors: (Constant), Conformance



Model 1

df 1 242 243


F 128.848

Sig. .000a

b. Dependent Variable: Word of Mouth Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) .932 .171 Conformance .614 .054 a. Dependent Variable: Word of Mouth


t 5.454 11.351

Sig. .000 .000

Excluded Variablesb

Model 1

Beta In t .027a .510 .089a .885 a. Predictors in the Model: (Constant), Conformance Usia Usia*Conformance


Sig. .610 .377


Collinearity Statistics Tolerance 1.000 .265


Model 1


Variables Removed .

2

Pekerjaan* . Conforman ce a. Dependent Variable: Word of Mouth

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100).

Model Summary Adjusted R Model R R Square Square 1 .589a .347 .345 2 .605b .366 .360 a. Predictors: (Constant), Conformance


b. Predictors: (Constant), Conformance, Pekerjaan*Conformance ANOVAc Sum of Squares Regression 65.884 Residual 123.742 Total 189.627 2 Regression 69.333 Residual 120.294 Total 189.627 a. Predictors: (Constant), Conformance Model 1

df 1 242 243 2 241 243


F 128.848

Sig. .000a

34.666 .499

69.451

.000b

b. Predictors: (Constant), Conformance, Pekerjaan*Conformance c. Dependent Variable: Word of Mouth Coefficientsa

Model 1

(Constant) Conformance 2 (Constant) Conformance Pekerjaan*Conformance a. Dependent Variable: Word of Mouth

Unstandardized Coefficients B Std. Error .932 .171 .614 .054 .943 .169 .503 .068 .029 .011


t 5.454 11.351 5.584 7.359 2.628

Sig. .000 .000 .000 .000 .009

Excluded Variablesc

Model 1 2

Pekerjaan Pekerjaan*Conformance Pekerjaan

Beta In .107a .172a -.369b

t 2.081 2.628 -1.812

Sig. .038 .009 .071

Excluded Variablesc

Partial Model Correlation 1 Pekerjaan .133 Pekerjaan*Conformance .167 2 Pekerjaan -.116 a. Predictors in the Model: (Constant), Conformance


b. Predictors in the Model: (Constant), Conformance, Pekerjaan*Conformance c. Dependent Variable: Word of Mouth


Model 1 2

3

Variables Entered

Variables Removed

Conforman ce

.

Lama menggunak an* Conforman ce Lama menggunak an

4 .

.

. Conforman ce

Method Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100). Stepwise (Criteria: Probability-of-F-to-enter <= .050, Probability-of-F-to-remove >= .100).

a. Dependent Variable: Word of Mouth Model Summary Adjusted R Model R R Square Square 1 .589a .347 .345 2 .641b .410 .405 3 .650c .422 .415 4 .649d .422 .417 a. Predictors: (Constant), Conformance

Std. Error of the Estimate .71507 .68118 .67580 .67457

b. Predictors: (Constant), Conformance, Lama menggunakan*Conformance c. Predictors: (Constant), Conformance, Lama menggunakan*Conformance, Lama menggunakan d. Predictors: (Constant), Lama menggunakan*Conformance, Lama menggunakan ANOVAe Sum of df Mean Square F Squares Regression 65.884 1 65.884 128.848 Residual 123.742 242 .511 Total 189.627 243 2 Regression 77.800 2 38.900 83.834 Residual 111.827 241 .464 Total 189.627 243 3 Regression 80.017 3 26.672 58.402 Residual 109.609 240 .457 Total 189.627 243 4 Regression 79.961 2 39.981 87.861 Residual 109.665 241 .455 Total 189.627 243 a. Predictors: (Constant), Conformance b. Predictors: (Constant), Conformance, Lama menggunakan*Conformance Model 1

Sig. .000a

.000b

.000c

.000d

c. Predictors: (Constant), Conformance, Lama menggunakan*Conformance, Lama menggunakan d. Predictors: (Constant), Lama menggunakan*Conformance, Lama menggunakan e. Dependent Variable: Word of Mouth

Coefficientsa

Model 1

(Constant) Conformance 2 (Constant) Conformance Lama menggunakan* Conformance 3 (Constant) Conformance Lama menggunakan* Conformance Lama menggunakan 4 (Constant) Lama menggunakan* Conformance Lama menggunakan a. Dependent Variable: Word of Mouth

Unstandardized Coefficients B Std. Error .932 .171 .614 .054 1.087 .166 .366 .071


2 4

Lama menggunakan Lama menggunakan* Conformance Lama menggunakan Conformance

Sig. .000 .000 .000 .000

.589

.150

.030

.346

5.067

.000

2.116 .055

.495 .158

.053

4.274 .351

.000 .726

.371

.105

.857

3.548

.000

-.747 2.283

.339 .131

-.389

-2.204 17.423

.029 .000

.406

.034

.937

11.852

.000

-.853

.152

-.445

-5.625

.000

Excluded Variablesd

Model 1

.351

t 5.454 11.351 6.562 5.136

Beta In .212a

t 4.185

Sig. .000

.346

5.067

.000

-.389b .053c

-2.204 .351

.029 .726

a

Excluded Variablesd

Model 1


Lama menggunakan Lama menggunakan* .310 Conformance 2 Lama menggunakan -.141 4 Conformance .023 a. Predictors in the Model: (Constant), Conformance

Collinearity Statistics Tolerance .980 .525 .077 .105

b. Predictors in the Model: (Constant), Conformance, Lama menggunakan*Conformance c. Predictors in the Model: (Constant), Lama menggunakan*Conformance, Lama menggunakan d. Dependent Variable: Word of Mouth


Model 1


Model 1


F 233.856

Sig. .000a

b. Dependent Variable: Word of Mouth Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) -.041 .190 Brand Perceived Quality .960 .063 a. Dependent Variable: Word of Mouth


t -.218 15.292

Sig. .828 .000

Excluded Variablesb

Model 1

Beta In t Sig. Perfomance .083a 1.425 .155 a Performance*Brand .044 .454 .650 perceived quality a. Predictors in the Model: (Constant), Brand Perceived Quality b. Dependent Variable: Word of Mouth



.029

.229


Model 1


Model 1


F 233.856

Sig. .000a



t -.218 15.292

Sig. .828 .000

Excluded Variablesb

Model 1



.097

.244

Beta In t Sig. Reliability .094a 1.498 .135 a Reliability*Brand .139 1.506 .133 perceived quality a. Predictors in the Model: (Constant), Brand Perceived Quality b. Dependent Variable: Word of Mouth


Model 1


Model 1


F 233.856

Sig. .000a



t -.218 15.292

Sig. .828 .000

Excluded Variablesb

Model 1



.007

.243

Beta In t Sig. Aesthetic .035a .661 .509 a Aestetic*Brand .010 .110 .913 perceived quality a. Predictors in the Model: (Constant), Brand Perceived Quality b. Dependent Variable: Word of Mouth

Regression Variables Entered/Removeda Variables Variables Method Entered Removed Brand Stepwise (Criteria: Probability-of-F-to-enter <= . Perceived .050, Probability-of-F-to-remove >= .100). Quality 2 Conforman Stepwise (Criteria: Probability-of-F-to-enter <= . ce .050, Probability-of-F-to-remove >= .100). a. Dependent Variable: Word of Mouth Model 1

Model Summary Adjusted R Std. Error of Model R R Square Square the Estimate 1 .701a .491 .489 .63127 2 .718b .516 .512 .61724 a. Predictors: (Constant), Brand Perceived Quality b. Predictors: (Constant), Brand Perceived Quality, Conformance ANOVAc Sum of df Squares Regression 93.191 1 Residual 96.436 242 Total 189.627 243 2 Regression 97.811 2 Residual 91.816 241 Total 189.627 243 a. Predictors: (Constant), Brand Perceived Quality Model 1


F 233.856

Sig. .000a

48.905 .381

128.367

.000b

b. Predictors: (Constant), Brand Perceived Quality, Conformance c. Dependent Variable: Word of Mouth Coefficientsa Unstandardized Coefficients Model B Std. Error 1 (Constant) -.041 .190 Brand Perceived Quality .960 .063 2 (Constant) -.132 .188 Brand Perceived Quality .763 .083 Conformance .221 .063 a. Dependent Variable: Word of Mouth


t -.218 15.292 -.702 9.154 3.482

Sig. .828 .000 .484 .000 .001

Excluded Variablesc

Model 1

Beta In t Sig. Conformance .212a 3.482 .001 a Conformance*Brand .254 2.674 .008 perceived quality b 2 Conformance*Brand -.339 -1.374 .171 perceived quality a. Predictors in the Model: (Constant), Brand Perceived Quality



.170

.228

-.088

.033

b. Predictors in the Model: (Constant), Brand Perceived Quality, Conformance c. Dependent Variable: Word of Mouth


Model 1


Model 1


F 233.856

Sig. .000a



t -.218 15.292

Sig. .828 .000

Excluded Variablesb

Model 1

Beta In t Sig. Fit and Finish .054a .851 .396 a Fit and Finish*Brand .065 .736 .463 perceived quality a. Predictors in the Model: (Constant), Brand Perceived Quality b. Dependent Variable: Word of Mouth



.047

.273

LAMPIRAN V ANALISIS ONE SAMPLE T-TEST

T-Test One-Sample Statistics

246 246 246 246 246 246 246 246 246 246 246 246

Mean 3.9621 3.2114 3.2981 2.6938 2.6220 3.1653 3.5678 3.0379 2.4255 3.1093 3.0041 2.8089

Std. Deviation .66079 .79199 .74421 .83418 .91214 .82849 .71693 .84457 .88094 .56617 .70436 .85103

Std. Error Mean .04213 .05050 .04745 .05319 .05816 .05282 .04571 .05385 .05617 .03610 .04491 .05426

244

3.3371

.74629

.04778

244 246 244

2.6988 2.9598 2.8005

.80791 .64252 .88338

.05172 .04097 .05655

N Price Perfomance Feature Reliability Durability Serviceability Aesthetic Conformance Fit and Finish Karakteristik Produk Nilai Fungsional Nilai Emosional Nilai Fungsional (Value for Money) Nilai Sosial Brand Perceived Quality Word of Mouth

One-Sample Test Test Value = 3.41

Price Perfomance Feature Reliability Durability Serviceability Aesthetic Conformance Fit and Finish Karakteristik Produk Nilai Fungsional Nilai Emosional Nilai Fungsional (Value for Money) Nilai Sosial Brand Perceived Quality Word of Mouth

95% Confidence Interval of the Difference Lower Upper .4691 .6350 -.2981 -.0992 -.2054 -.0184 -.8210 -.6115 -.9026 -.6735 -.3487 -.1406 .0677 .2478 -.4781 -.2660 -1.0952 -.8739 -.3718 -.2296 -.4944 -.3175 -.7079 -.4942

t 13.103 -3.933 -2.358 -13.467 -13.551 -4.632 3.451 -6.909 -17.529 -8.330 -9.039 -11.077

df 245 245 245 245 245 245 245 245 245 245 245 245

Sig. (2-tailed) .000 .000 .019 .000 .000 .000 .001 .000 .000 .000 .000 .000

Mean Difference .55206 -.19862 -.11190 -.71623 -.78805 -.24469 .15775 -.37206 -.98453 -.30070 -.40593 -.60106

-1.526

243

.128

-.07291

-.1670

.0212

-13.751 -10.989 -10.777

243 245 243

.000 .000 .000

-.71123 -.45017 -.60945

-.8131 -.5309 -.7208

-.6094 -.3695 -.4981


246 246 246 246 246 246 246 246 246 246 246 246

Mean 3.9621 3.2114 3.2981 2.6938 2.6220 3.1653 3.5678 3.0379 2.4255 3.1093 3.0041 2.8089

Std. Deviation .66079 .79199 .74421 .83418 .91214 .82849 .71693 .84457 .88094 .56617 .70436 .85103

Std. Error Mean .04213 .05050 .04745 .05319 .05816 .05282 .04571 .05385 .05617 .03610 .04491 .05426

244

3.3371

.74629

.04778

244 246 244

2.6988 2.9598 2.8005

.80791 .64252 .88338

.05172 .04097 .05655

N Price Perfomance Feature Reliability Durability Serviceability Aesthetic Conformance Fit and Finish Karakteristik Produk Nilai Fungsional Nilai Emosional Nilai Fungsional (Value for Money) Nilai Sosial Brand Perceived Quality Word of Mouth



245 245 245 245 245 245 245 245 245 245 245 245

Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000 .000

Mean Difference -.23794 -.98862 -.90190 -1.50623 -1.57805 -1.03469 -.63225 -1.16206 -1.77453 -1.09070 -1.19593 -1.39106

-18.062

243

.000

-.86291

-29.026 -30.273 -24.746

243 245 243

.000 .000 .000

-1.50123 -1.24017 -1.39945

t -5.648 -19.578 -19.008 -28.320 -27.135 -19.588 -13.832 -21.581 -31.594 -30.215 -26.630 -25.637

df

One-Sample Test


Test Value = 4.20 95% Confidence Interval of the Difference Lower Upper -.3209 -.1550 -1.0881 -.8892 -.9954 -.8084 -1.6110 -1.4015 -1.6926 -1.4635 -1.1387 -.9306 -.7223 -.5422 -1.2681 -1.0560 -1.8852 -1.6639 -1.1618 -1.0196 -1.2844 -1.1075 -1.4979 -1.2842 -.9570

-.7688

-1.6031 -1.3209 -1.5108

-1.3994 -1.1595 -1.2881

LAMPIRAN VI ANALISIS INDEPENDENT SAMPLE T-TEST & ONE WAY ANOVA

T-Test Group Statistics


Jenis Kelamin Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita Pria Wanita

N 125 121 125 121 125 121 125 121 125 121 125 121 125 121 125 121 125 121 125 121 125 121 125 121 123 121 123 121 125 121 123 121

Mean 3.9467 3.9780 3.2480 3.1736 3.2827 3.3140 2.7147 2.6722 2.7067 2.5344 3.2693 3.0579 3.6133 3.5207 3.1387 2.9339 2.4560 2.3939 3.1529 3.0643 3.0360 2.9711 2.8656 2.7504 3.3455 3.3285 2.7947 2.6012 3.0077 2.9104 2.8970 2.7025

Std. Deviation .60375 .71716 .73312 .84994 .66405 .82136 .87652 .79114 .90657 .91336 .79390 .85275 .66316 .76847 .80787 .87201 .87532 .88924 .55061 .58064 .64292 .76397 .87530 .82473 .77123 .72315 .78212 .82511 .62617 .65792 .86748 .89215

Std. Error Mean .05400 .06520 .06557 .07727 .05939 .07467 .07840 .07192 .08109 .08303 .07101 .07752 .05932 .06986 .07226 .07927 .07829 .08084 .04925 .05279 .05750 .06945 .07829 .07498 .06954 .06574 .07052 .07501 .05601 .05981 .07822 .08110

Independent Samples Test Levene's Test for Equality of Variances

F Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish

Karakteristik Produk

Nilai Fungsional

Nilai Emosional

Nilai Fungsional (Value for Money)

Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed

Sig.

8.060

.005

1.479

.225

6.058

.015

.203

.653

.409

.523

.814

.368

4.864

.028

.814

.368

.042

.838

.715

.399

5.069

.025

.061

.805

1.634

.202


F Nilai Sosial

Brand Perceived Quality

Word of Mouth

Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed

Sig.

1.140

.287

.003

.958

.549

.459

Independent Samples Test

t-test for Equality of Means

t Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish


Nilai Fungsional

Nilai Emosional



df

Sig. (2-tailed)

Mean Difference

-.371

244

.711

-.03129

-.370

234.377

.712

-.03129

.736

244

.462

.07445

.735

236.418

.463

.07445

-.330

244

.742

-.03138

-.329

230.567

.743

-.03138

.399

244

.690

.04249

.399

242.823

.690

.04249

1.484

244

.139

.17223

1.484

243.608

.139

.17223

2.014

244

.045

.21148

2.012

241.392

.045

.21148

1.014

244

.312

.09267

1.011

236.457

.313

.09267

1.912

244

.057

.20478

1.909

241.145

.057

.20478

.552

244

.582

.06206

.551

243.429

.582

.06206

1.228

244

.220

.08861

1.227

242.223

.221

.08861

.722

244

.471

.06493

.720

234.345

.472

.06493

1.062

244

.289

.11519

1.063

243.825

.289

.11519

.178

242

.859

.01702

.178

241.447

.859

.01702



t Nilai Sosial


Word of Mouth


df

Sig. (2-tailed)

Mean Difference

1.880

242

.061

.19348

1.879

240.823

.061

.19348

1.188

244

.236

.09729

1.187

242.369

.236

.09729

1.727

242

.085

.19454

1.727

241.522

.086

.19454


t-test for Equality of Means 95% Confidence Interval of the Difference Std. Error Lower Upper Difference Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish


Nilai Fungsional

Nilai Emosional



.08442

-.19758

.13499

.08466

-.19808

.13549

.10110

-.12469

.27358

.10134

-.12520

.27409

.09508

-.21867

.15591

.09541

-.21937

.15660

.10657

-.16742

.25240

.10639

-.16708

.25206

.11604

-.05634

.40081

.11606

-.05637

.40084

.10501

.00465

.41832

.10513

.00440

.41857

.09143

-.08741

.27276

.09164

-.08787

.27322

.10713

-.00624

.41580

.10726

-.00651

.41608

.11251

-.15955

.28367

.11254

-.15961

.28373

.07213

-.05347

.23069

.07219

-.05360

.23081

.08992

-.11219

.24204

.09017

-.11272

.24257

.10851

-.09854

.32891

.10840

-.09833

.32871

.09575

-.17159

.20562

.09570

-.17149

.20552


t-test for Equality of Means 95% Confidence Interval of the Difference Std. Error Lower Upper Difference Nilai Sosial


Word of Mouth


.10291

-.00924

.39619

.10296

-.00933

.39628

.08187

-.06398

.25856

.08194

-.06412

.25869

.11265

-.02736

.41644

.11268

-.02741

.41649

T-Test Group Statistics


Lama menggunakan <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun <= 1 tahun > 1 tahun

N 172 74 172 74 172 74 172 74 172 74 172 74 172 74 172 74 172 74 172 74 172 74 172 74 170 74 170 74 172 74 170 74

Mean 3.8740 4.1667 3.1570 3.3378 3.2287 3.4595 2.5601 3.0045 2.4419 3.0405 3.1027 3.3108 3.5116 3.6982 2.9593 3.2207 2.3120 2.6892 3.0164 3.3253 2.9264 3.1847 2.7093 3.0405 3.2471 3.5439 2.6779 2.7466 2.8866 3.1302 2.6314 3.1892

Std. Deviation .64710 .65107 .77437 .82298 .70414 .81220 .75850 .92075 .83606 .94917 .81357 .84998 .68055 .78449 .75979 .99661 .78497 1.02974 .49581 .65751 .63194 .82603 .74396 1.02782 .66783 .87131 .79637 .83737 .56755 .76743 .69188 1.12679

Std. Error Mean .04934 .07569 .05904 .09567 .05369 .09442 .05783 .10703 .06375 .11034 .06203 .09881 .05189 .09120 .05793 .11585 .05985 .11971 .03781 .07643 .04819 .09602 .05673 .11948 .05122 .10129 .06108 .09734 .04328 .08921 .05306 .13099


F Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish


Nilai Fungsional

Nilai Emosional



Sig.

.209

.648

.003

.958

3.340

.069

2.308

.130

1.939

.165

.026

.871

.089

.765

8.644

.004

18.841

.000

14.853

.000

7.967

.005

8.529

.004

4.361

.038


F Nilai Sosial


Word of Mouth


Sig.

.321

.572

11.042

.001

20.583

.000



t Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish


Nilai Fungsional

Nilai Emosional



df

Sig. (2-tailed)

Mean Difference

-3.247

244

.001

-.29264

-3.239

137.623

.002

-.29264

-1.648

244

.101

-.18086

-1.609

131.084

.110

-.18086

-2.249

244

.025

-.23078

-2.125

122.381

.036

-.23078

-3.944

244

.000

-.44443

-3.653

117.571

.000

-.44443

-4.942

244

.000

-.59868

-4.698

123.973

.000

-.59868

-1.815

244

.071

-.20810

-1.784

133.064

.077

-.20810

-1.882

244

.061

-.18657

-1.778

122.445

.078

-.18657

-2.245

244

.026

-.26142

-2.018

111.107

.046

-.26142

-3.135

244

.002

-.37717

-2.818

111.099

.006

-.37717

-4.047

244

.000

-.30896

-3.623

110.269

.000

-.30896

-2.671

244

.008

-.25833

-2.404

111.378

.018

-.25833

-2.840

244

.005

-.33124

-2.504

107.292

.014

-.33124

-2.899

242

.004

-.29686

-2.615

111.947

.010

-.29686



t Nilai Sosial


Word of Mouth


df

Sig. (2-tailed)

Mean Difference

-.610

242

.543

-.06868

-.598

132.899

.551

-.06868

-2.764

244

.006

-.24361

-2.457

108.824

.016

-.24361

-4.729

242

.000

-.55782

-3.947

97.790

.000

-.55782


t-test for Equality of Means 95% Confidence Interval of the Difference Std. Error Lower Upper Difference Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish


Nilai Fungsional

Nilai Emosional



.09013

-.47016

-.11511

.09035

-.47129

-.11398

.10972

-.39698

.03526

.11242

-.40326

.04154

.10262

-.43291

-.02865

.10861

-.44578

-.01577

.11267

-.66636

-.22249

.12166

-.68536

-.20350

.12115

-.83732

-.36004

.12743

-.85090

-.34646

.11464

-.43391

.01772

.11667

-.43886

.02267

.09916

-.38188

.00874

.10493

-.39427

.02113

.11646

-.49081

-.03203

.12953

-.51809

-.00475

.12032

-.61418

-.14017

.13383

-.64237

-.11197

.07635

-.45935

-.15857

.08527

-.47794

-.13998

.09672

-.44884

-.06782

.10744

-.47121

-.04545

.11664

-.56099

-.10148

.13226

-.59343

-.06905

.10239

-.49854

-.09518

.11350

-.52175

-.07197


t-test for Equality of Means 95% Confidence Interval of the Difference Std. Error Lower Upper Difference Nilai Sosial


Word of Mouth


.11266

-.29060

.15324

.11492

-.29598

.15862

.08814

-.41722

-.06999

.09915

-.44013

-.04708

.11795

-.79016

-.32547

.14133

-.83828

-.27735

Oneway

Descriptives

N Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish


Nilai Fungsional

Nilai Emosional


< 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total

9 225 12 246 9 225 12 246 9 225 12 246 9 225 12 246 9 225 12 246 9 225 12 246 9 225 12 246 9 225 12 246 9 225 12 246 9 225 12 246 9 225 12 246 9 225 12 246 9 223 12 244

Mean 4.0370 3.9452 4.2222 3.9621 3.5185 3.1630 3.8889 3.2114 3.4815 3.2637 3.8056 3.2981 2.9259 2.6444 3.4444 2.6938 2.4815 2.5793 3.5278 2.6220 2.8519 3.1719 3.2778 3.1653 4.2222 3.5067 4.2222 3.5678 3.5185 3.0000 3.3889 3.0379 2.4444 2.3911 3.0556 2.4255 3.2757 3.0739 3.6481 3.1093 3.2963 2.9556 3.6944 3.0041 3.0667 2.7796 3.1667 2.8089 3.2222 3.3206 3.7292 3.3371

Std. Deviation .35136 .67661 .47849 .66079 .70929 .78875 .55656 .79199 .55556 .73638 .85821 .74421 .72222 .82436 .75656 .83418 .50308 .90016 .94771 .91214 .74742 .83339 .80193 .82849 .52705 .70856 .35770 .71693 .52997 .84633 .86262 .84457 .52705 .87634 .99324 .88094 .20380 .55641 .66320 .56617 .28599 .70341 .52625 .70436 .81240 .85838 .65966 .85103 .80472 .74533 .66108 .74629

Std. Error .11712 .04511 .13813 .04213 .23643 .05258 .16067 .05050 .18519 .04909 .24775 .04745 .24074 .05496 .21840 .05319 .16769 .06001 .27358 .05816 .24914 .05556 .23150 .05282 .17568 .04724 .10326 .04571 .17666 .05642 .24902 .05385 .17568 .05842 .28672 .05617 .06793 .03709 .19145 .03610 .09533 .04689 .15191 .04491 .27080 .05723 .19043 .05426 .26824 .04991 .19084 .04778

Descriptives

N Nilai Sosial


Word of Mouth

< 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total

9 223 12 244 9 225 12 246 9 223 12 244

Mean 3.0833 2.6883 2.6042 2.6988 3.1754 2.9313 3.3333 2.9598 3.1481 2.7653 3.1944 2.8005

Std. Deviation .77055 .81743 .60733 .80791 .50551 .64819 .49644 .64252 .62608 .88940 .83434 .88338

Std. Error .25685 .05474 .17532 .05172 .16850 .04321 .14331 .04097 .20869 .05956 .24085 .05655

Descriptives

Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish


Nilai Fungsional

Nilai Emosional


< 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total

95% Confidence Interval for Mean Lower Bound Upper Bound 3.7670 4.3071 3.8563 4.0341 3.9182 4.5262 3.8791 4.0450 2.9733 4.0637 3.0593 3.2666 3.5353 4.2425 3.1119 3.3108 3.0544 3.9085 3.1670 3.3604 3.2603 4.3508 3.2046 3.3916 2.3708 3.4811 2.5361 2.7527 2.9637 3.9251 2.5890 2.7985 2.0948 2.8682 2.4610 2.6975 2.9256 4.1299 2.5074 2.7365 2.2773 3.4264 3.0624 3.2813 2.7683 3.7873 3.0613 3.2694 3.8171 4.6273 3.4136 3.5998 3.9950 4.4495 3.4777 3.6578 3.1112 3.9259 2.8888 3.1112 2.8408 3.9370 2.9319 3.1440 2.0393 2.8496 2.2760 2.5062 2.4245 3.6866 2.3148 2.5361 3.1191 3.4324 3.0008 3.1470 3.2268 4.0695 3.0382 3.1804 3.0765 3.5161 2.8631 3.0480 3.3601 4.0288 2.9156 3.0925 2.4422 3.6911 2.6668 2.8923 2.7475 3.5858 2.7021 2.9158 2.6037 3.8408 3.2223 3.4190 3.3091 4.1492 3.2430 3.4312

Minimum 3.33 1.00 3.67 1.00 2.33 1.00 3.33 1.00 3.00 1.33 3.00 1.33 2.00 1.00 2.33 1.00 2.00 1.00 2.33 1.00 2.00 1.00 2.33 1.00 3.33 1.67 3.67 1.67 2.67 1.00 2.00 1.00 2.00 1.00 2.00 1.00 3.04 1.74 2.89 1.74 3.00 1.00 3.17 1.00 2.40 1.00 2.40 1.00 2.25 1.00 2.75 1.00

Maximum 4.33 5.00 5.00 5.00 4.00 5.00 5.00 5.00 4.33 4.67 5.00 5.00 4.00 5.00 4.67 5.00 3.67 5.00 5.00 5.00 4.33 5.00 4.33 5.00 5.00 5.00 4.67 5.00 4.67 5.00 4.67 5.00 3.33 5.00 4.00 5.00 3.67 4.52 4.33 4.52 3.67 5.00 4.67 5.00 5.00 5.00 4.00 5.00 4.25 5.00 4.50 5.00

Descriptives

Nilai Sosial


Word of Mouth

< 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total < 18 tahun 18 - 40 tahun > 40 tahun Total

95% Confidence Interval for Mean Lower Bound Upper Bound 2.4910 3.6756 2.5805 2.7962 2.2183 2.9900 2.5969 2.8006 2.7869 3.5640 2.8461 3.0164 3.0179 3.6488 2.8791 3.0405 2.6669 3.6294 2.6479 2.8827 2.6643 3.7246 2.6892 2.9119

Minimum 2.25 1.00 2.00 1.00 2.63 1.00 2.84 1.00 2.00 1.00 2.33 1.00

Maximum 4.75 5.00 4.00 5.00 4.26 4.63 4.11 4.63 4.00 5.00 5.00 5.00

ANOVA

Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish


Nilai Fungsional

Nilai Emosional

Nilai Fungsional (Value for Money) Nilai Sosial


Word of Mouth

Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total

Sum of Squares .927 106.052 106.979 6.885 146.790 153.675 3.659 132.036 135.695 7.795 162.691 170.486 10.434 193.408 203.841 1.046 167.120 168.166 9.835 116.092 125.926 3.880 170.877 174.757 5.033 185.101 190.134 4.015 74.519 78.534 7.018 114.534 121.551 2.328 175.113 177.440 2.024 133.313 135.337 1.463 157.147 158.610 2.276 98.868 101.144 3.226 186.401 189.627

df 2 243 245 2 243 245 2 243 245 2 243 245 2 243 245 2 243 245 2 243 245 2 243 245 2 243 245 2 243 245 2 243 245 2 243 245 2 241 243 2 241 243 2 243 245 2 241 243

Mean Square .463 .436

F 1.062

Sig. .347

3.442 .604

5.699

.004

1.829 .543

3.367

.036

3.897 .670

5.821

.003

5.217 .796

6.555

.002

.523 .688

.760

.469

4.917 .478

10.293

.000

1.940 .703

2.759

.065

2.516 .762

3.304

.038

2.008 .307

6.547

.002

3.509 .471

7.444

.001

1.164 .721

1.615

.201

1.012 .553

1.829

.163

.731 .652

1.122

.327

1.138 .407

2.797

.063

1.613 .773

2.085

.126

Oneway Descriptives

Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta Total PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta Total PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta Total PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta Total PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta Total PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta Total PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta Total PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta Total

N 11 62 4 87 82 246 11 62 4 87 82 246 11 62 4 87 82 246 11 62 4 87 82 246 11 62 4 87 82 246 11 62 4 87 82 246 11 62 4 87 82 246 11 62 4 87 82 246

Mean 3.7576 4.0000 3.2500 3.9923 3.9634 3.9621 3.3030 3.2527 4.0000 3.1188 3.2276 3.2114 3.0909 3.4140 3.3333 3.1111 3.4350 3.2981 2.3030 2.8710 2.9167 2.6092 2.6911 2.6938 2.2424 2.7688 3.5000 2.5402 2.6057 2.6220 2.3030 3.2151 2.6667 2.9962 3.4472 3.1653 3.0909 3.7634 3.4167 3.4789 3.5854 3.5678 2.8485 3.1075 2.6667 2.9157 3.1585 3.0379

Std. Deviation .33635 .64444 1.16667 .65291 .67689 .66079 .73718 .72349 .66667 .76752 .86682 .79199 .87039 .89256 .00000 .67565 .65145 .74421 .60470 .75953 1.16667 .79762 .91891 .83418 .65134 .92050 1.00000 .85248 .96741 .91214 .60470 .84089 .66667 .79646 .76303 .82849 .65134 .66225 .16667 .75174 .70771 .71693 .56497 .87210 .66667 .89676 .79302 .84457

Std. Error .10141 .08184 .58333 .07000 .07475 .04213 .22227 .09188 .33333 .08229 .09572 .05050 .26243 .11336 .00000 .07244 .07194 .04745 .18232 .09646 .58333 .08551 .10148 .05319 .19639 .11690 .50000 .09140 .10683 .05816 .18232 .10679 .33333 .08539 .08426 .05282 .19639 .08411 .08333 .08060 .07815 .04571 .17035 .11076 .33333 .09614 .08757 .05385

Descriptives

Fit and Finish


Nilai Fungsional

Nilai Emosional


Nilai Sosial


Word of Mouth


N 11 62 4 87 82 246 11 62 4 87 82 246 11 62 4 87 82 246 11 62 4 87 82 246 11 60 4 87 82 244 11 60 4 87 82 244 11 62 4 87 82 246 11 60 4 87 82 244

Mean 1.8182 2.5376 2.5000 2.2797 2.5732 2.4255 2.7508 3.2145 3.1389 3.0047 3.1874 3.1093 2.8939 3.1210 3.0417 2.8908 3.0488 3.0041 2.4909 2.7032 2.9500 2.7517 2.9854 2.8089 3.3182 3.3250 3.7500 3.2874 3.3811 3.3371 2.1136 2.6917 2.8125 2.6063 2.8750 2.6988 2.7129 2.9688 3.1184 2.8778 3.0655 2.9598 2.6970 2.6667 3.2500 2.6935 3.0041 2.8005

Std. Deviation .54495 .83711 1.00000 .85344 .93150 .88094 .34390 .62976 .72222 .50286 .56973 .56617 .58818 .57353 .75000 .78125 .71650 .70436 1.08578 .97677 .10000 .87389 .67607 .85103 .59257 .62994 .50000 .80742 .78981 .74629 .93115 .85043 .37500 .81824 .72142 .80791 .71018 .61936 .23684 .66799 .62737 .64252 .72195 .82567 .50000 .93485 .87410 .88338

Std. Error .16431 .10631 .50000 .09150 .10287 .05617 .10369 .07998 .36111 .05391 .06292 .03610 .17734 .07284 .37500 .08376 .07912 .04491 .32737 .12405 .05000 .09369 .07466 .05426 .17867 .08132 .25000 .08656 .08722 .04778 .28075 .10979 .18750 .08772 .07967 .05172 .21413 .07866 .11842 .07162 .06928 .04097 .21768 .10659 .25000 .10023 .09653 .05655

Descriptives

Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance


95% Confidence Interval for Mean Lower Bound Upper Bound 3.5316 3.9835 3.8363 4.1637 1.3936 5.1064 3.8532 4.1315 3.8147 4.1121 3.8791 4.0450 2.8078 3.7983 3.0690 3.4364 2.9392 5.0608 2.9552 3.2824 3.0372 3.4181 3.1119 3.3108 2.5062 3.6756 3.1873 3.6406 3.3333 3.3333 2.9671 3.2551 3.2918 3.5781 3.2046 3.3916 1.8968 2.7093 2.6781 3.0639 1.0602 4.7731 2.4392 2.7792 2.4892 2.8930 2.5890 2.7985 1.8048 2.6800 2.5351 3.0026 1.9088 5.0912 2.3585 2.7219 2.3931 2.8183 2.5074 2.7365 1.8968 2.7093 3.0015 3.4286 1.6059 3.7275 2.8264 3.1659 3.2795 3.6148 3.0613 3.2694 2.6533 3.5285 3.5953 3.9316 3.1515 3.6819 3.3187 3.6391 3.4299 3.7409 3.4777 3.6578 2.4689 3.2280 2.8861 3.3290 1.6059 3.7275 2.7246 3.1068 2.9843 3.3328 2.9319 3.1440

Descriptives

Fit and Finish


Nilai Fungsional

Nilai Emosional


Nilai Sosial


Word of Mouth


95% Confidence Interval for Mean Lower Bound Upper Bound 1.4521 2.1843 2.3250 2.7502 .9088 4.0912 2.0978 2.4616 2.3685 2.7778 2.3148 2.5361 2.5198 2.9819 3.0545 3.3744 1.9897 4.2881 2.8975 3.1119 3.0623 3.3126 3.0382 3.1804 2.4988 3.2891 2.9753 3.2666 1.8482 4.2351 2.7243 3.0573 2.8913 3.2062 2.9156 3.0925 1.7615 3.2203 2.4552 2.9513 2.7909 3.1091 2.5655 2.9380 2.8368 3.1339 2.7021 2.9158 2.9201 3.7163 3.1623 3.4877 2.9544 4.5456 3.1153 3.4594 3.2076 3.5546 3.2430 3.4312 1.4881 2.7392 2.4720 2.9114 2.2158 3.4092 2.4319 2.7807 2.7165 3.0335 2.5969 2.8006 2.2358 3.1900 2.8115 3.1261 2.7416 3.4953 2.7354 3.0202 2.9276 3.2033 2.8791 3.0405 2.2120 3.1820 2.4534 2.8800 2.4544 4.0456 2.4942 2.8927 2.8120 3.1961 2.6892 2.9119

Descriptives

Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance


Minimum 3.33 2.33 2.67 1.67 1.00 1.00 2.00 2.00 3.67 1.00 1.00 1.00 1.67 1.33 3.33 1.67 2.00 1.33 1.33 1.00 2.33 1.00 1.00 1.00 1.00 1.00 3.00 1.00 1.00 1.00 1.00 1.33 2.33 1.67 2.00 1.00 2.33 2.33 3.33 1.67 2.00 1.67 2.00 1.00 2.33 1.00 1.67 1.00

Maximum 4.33 5.00 5.00 5.00 5.00 5.00 4.00 4.67 5.00 4.67 5.00 5.00 4.00 5.00 3.33 4.33 4.33 5.00 3.00 4.33 4.67 5.00 4.00 5.00 3.00 4.33 5.00 5.00 4.67 5.00 3.00 4.67 3.67 4.33 5.00 5.00 4.00 5.00 3.67 5.00 5.00 5.00 3.67 5.00 3.67 4.67 5.00 5.00

Descriptives

Fit and Finish


Nilai Fungsional

Nilai Emosional


Nilai Sosial


Word of Mouth


Minimum 1.00 1.00 2.00 1.00 1.00 1.00 2.26 1.74 2.78 1.89 2.00 1.74 2.00 1.50 2.67 1.00 1.33 1.00 1.00 1.00 2.80 1.00 1.60 1.00 2.25 1.50 3.50 1.00 1.75 1.00 1.00 1.00 2.25 1.00 1.00 1.00 1.74 1.74 3.00 1.00 1.74 1.00 1.00 1.00 3.00 1.00 1.33 1.00

Maximum 2.33 4.00 4.00 4.67 5.00 5.00 3.11 4.37 4.22 4.33 4.52 4.52 3.50 4.50 4.17 4.33 5.00 5.00 4.00 5.00 3.00 5.00 4.40 5.00 4.00 5.00 4.50 5.00 5.00 5.00 3.25 4.75 3.00 5.00 4.00 5.00 3.63 4.63 3.47 4.42 4.47 4.63 3.33 5.00 4.00 5.00 5.00 5.00

ANOVA

Price

Perfomance

Feature

Reliability

Durability

Serviceability

Aesthetic

Conformance

Fit and Finish


Nilai Fungsional

Nilai Emosional

Nilai Fungsional (Value for Money) Nilai Sosial


Word of Mouth

Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total Between Groups Within Groups Total

Sum of Squares 2.657 104.322 106.979 3.454 150.221 153.675 5.888 129.807 135.695 4.448 166.038 170.486 6.608 197.233 203.841 18.330 149.837 168.166 5.679 120.248 125.926 3.739 171.018 174.757 8.497 181.637 190.134 3.555 74.979 78.534 2.266 119.285 121.551 4.722 172.718 177.440 1.069 134.268 135.337 7.111 151.498 158.610 2.277 98.867 101.144 6.395 183.232 189.627

df 4 241 245 4 241 245 4 241 245 4 241 245 4 241 245 4 241 245 4 241 245 4 241 245 4 241 245 4 241 245 4 241 245 4 241 245 4 239 243 4 239 243 4 241 245 4 239 243

Mean Square .664 .433

F 1.535

Sig. .193

.863 .623

1.385

.240

1.472 .539

2.733

.030

1.112 .689

1.614

.171

1.652 .818

2.019

.092

4.582 .622

7.370

.000

1.420 .499

2.845

.025

.935 .710

1.317

.264

2.124 .754

2.818

.026

.889 .311

2.857

.024

.567 .495

1.145

.336

1.181 .717

1.647

.163

.267 .562

.476

.754

1.778 .634

2.805

.026

.569 .410

1.387

.239

1.599 .767

2.085

.083

LAMPIRAN VII ANALISIS PERSENTASE

Frequencies Jenis Kelamin

Valid

Pria Wanita Total

Frequency 125 121 246

Percent 50.8 49.2 100.0

Valid Percent 50.8 49.2 100.0

Cumulative Percent 50.8 100.0

Usia

Valid

< 18 tahun 18 - 40 tahun > 40 tahun Total

Frequency 9 225 12 246

Percent 3.7 91.5 4.9 100.0

Valid Percent 3.7 91.5 4.9 100.0

Cumulative Percent 3.7 95.1 100.0

Pekerjaan

Valid

PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta Total

Frequency 11 62 4 87 82 246

Percent 4.5 25.2 1.6 35.4 33.3 100.0

Valid Percent 4.5 25.2 1.6 35.4 33.3 100.0

Cumulative Percent 4.5 29.7 31.3 66.7 100.0

Pendapatan

Valid

Missing Total

500000 600000 650000 700000 750000 800000 900000 1000000 1250000 1500000 1700000 1750000 2000000 3000000 3300000 3500000 5000000 6000000 Total System

Frequency 3 6 2 3 2 6 1 28 1 12 3 3 12 7 1 3 3 2 98 148 246

Percent 1.2 2.4 .8 1.2 .8 2.4 .4 11.4 .4 4.9 1.2 1.2 4.9 2.8 .4 1.2 1.2 .8 39.8 60.2 100.0

Valid Percent 3.1 6.1 2.0 3.1 2.0 6.1 1.0 28.6 1.0 12.2 3.1 3.1 12.2 7.1 1.0 3.1 3.1 2.0 100.0

Cumulative Percent 3.1 9.2 11.2 14.3 16.3 22.4 23.5 52.0 53.1 65.3 68.4 71.4 83.7 90.8 91.8 94.9 98.0 100.0

Lama menggunakan produk HP querty China

Valid

<= 1 tahun > 1 tahun Total


Percent 69.9 30.1 100.0



Merk HP sebelumnya

Valid

LG Samsung Nokia Samsung Genoa Nexian HTC Philips Beyond Sony Ericson & Nokia N-73 Sony Ericson & Nokia N-70 Cross, Gstar, SPC Cross Nokia & Sony Ericson Sony Ericson Siemens Hair CDMA Esia HT Motorola\ K-touch Black Berry Cross, Nexian, HT, Beyond Hitech Nokia & Samsung Total

Frequency 7 2 138 1 20 2 1 3 1 1 4 1 1 5 6 26 2 2 5 3 4 3 3

Percent 2.8 .8 56.1 .4 8.1 .8 .4 1.2 .4 .4 1.6 .4 .4 2.0 2.4 10.6 .8 .8 2.0 1.2 1.6 1.2 1.2

Valid Percent 2.8 .8 56.1 .4 8.1 .8 .4 1.2 .4 .4 1.6 .4 .4 2.0 2.4 10.6 .8 .8 2.0 1.2 1.6 1.2 1.2

Cumulative Percent 2.8 3.7 59.8 60.2 68.3 69.1 69.5 70.7 71.1 71.5 73.2 73.6 74.0 76.0 78.5 89.0 89.8 90.7 92.7 93.9 95.5 96.7 98.0

2

.8

.8

98.8

2 1 246

.8 .4 100.0

.8 .4 100.0

99.6 100.0

Pernah memiliki HP querty sebelum membeli HP qwety China

Valid

pernah belum Total


Percent 20.7 79.3 100.0



Siapa yang menyarankan untuk menggunakan HP qwerty China

Valid

Anggota keluarga Teman Inisiatif sendiri Counter HP/kenalan yang bekerja di bidang telekomunikasi Lainnya Total

Frequency 18 36 145

Percent 7.3 14.6 58.9


Cumulative Percent 7.3 22.0 80.9

24

9.8

9.8

90.7

23 246

9.3 100.0

9.3 100.0

100.0

Merek HP qwerty China yang bagus

Valid

Nexian Beyond Cross Blueberry Lainnya Total

Frequency 91 43 41 11 60 246

Percent 37.0 17.5 16.7 4.5 24.4 100.0

Valid Percent 37.0 17.5 16.7 4.5 24.4 100.0


Merk HP China yang sudah dibeli

Valid

Nexian Beyond Cross Blueberry Lainnya Total

Frequency 82 39 41 5 79 246

Percent 33.3 15.9 16.7 2.0 32.1 100.0

Valid Percent 33.3 15.9 16.7 2.0 32.1 100.0


Biaya rata-rata pembayaran pulsa sebulan

Valid

< Rp. 100.000,00 Rp. 100.000,00 Rp. 150.000,00 Rp. 150.000,00 Rp. 200.000,00 Rp. 200.000,00 Rp. 250.000,00 > Rp. 250.000,00 Total

Frequency 151

Percent 61.4

Valid Percent 61.4

Cumulative Percent 61.4

54

22.0

22.0

83.3

15

6.1

6.1

89.4

12

4.9

4.9

94.3

14 246

5.7 100.0

5.7 100.0

100.0

LAMPIRAN VIII ANALISIS CHI SQUARE

Crosstabs Jenis Kelamin * Usia Crosstabulation

Jenis Kelamin

Pria Wanita

Total

Count % of Total Count % of Total Count % of Total

< 18 tahun 1 .4% 8 3.3% 9 3.7%

Usia 18 - 40 tahun 120 48.8% 105 42.7% 225 91.5%

> 40 tahun 4 1.6% 8 3.3% 12 4.9%

Chi-Square Tests

Value 7.715a 8.493

df

Asymp. Sig. (2-sided) .021 .014

Pearson Chi-Square 2 Likelihood Ratio 2 Linear-by-Linear .414 1 .520 Association N of Valid Cases 246 a. 2 cells (33.3%) have expected count less than 5. The minimum expected count is 4.43.

Total 125 50.8% 121 49.2% 246 100.0%

Crosstabs Jenis Kelamin * Pekerjaan Crosstabulation

PNS Jenis Kelamin

Pria Wanita

Total


6 2.4% 5 2.0% 11 4.5%

Pekerjaan Ibu Rumah Karyawan Tangga 38 0 15.4% .0% 24 4 9.8% 1.6% 62 4 25.2% 1.6%

Pelajar/ Mahasiswa 31 12.6% 56 22.8% 87 35.4%

Jenis Kelamin * Pekerjaan Crosstabulation Pekerjaan Jenis Kelamin

Pria Wanita

Total


Wiraswasta 50 20.3% 32 13.0% 82 33.3%

Total 125 50.8% 121 49.2% 246 100.0%

Chi-Square Tests

Value 18.327a 20.030

df



Crosstabs Jenis Kelamin * Lama menggunakan produk HP querty China Crosstabulation

Jenis Kelamin

Pria Wanita

Total


Lama menggunakan produk HP querty China <= 1 tahun > 1 tahun 86 39 35.0% 15.9% 86 35 35.0% 14.2% 172 74 69.9% 30.1%

Total 125 50.8% 121 49.2% 246 100.0%

Chi-Square Tests

Value .151b .062 .151

Pearson Chi-Square Continuity Correctiona Likelihood Ratio Fisher's Exact Test Linear-by-Linear .151 Association N of Valid Cases 246 a. Computed only for a 2x2 table

df 1 1 1 1

Asymp. Sig. (2-sided) .697 .803 .697

Exact Sig. (2-sided)


.781

.402

.698

b. 0 cells (.0%) have expected count less than 5. The minimum expected count is 36.40.

Crosstabs Jenis Kelamin * Pernah memiliki HP querty sebelum membeli HP qwety China Crosstabulation

Jenis Kelamin

Pria Wanita

Total


Pernah memiliki HP querty sebelum membeli HP qwety China pernah belum 26 99 10.6% 40.2% 25 96 10.2% 39.0% 51 195 20.7% 79.3%

Total 125 50.8% 121 49.2% 246 100.0%

Chi-Square Tests

Value .001b .000 .001

Pearson Chi-Square Continuity Correctiona Likelihood Ratio Fisher's Exact Test Linear-by-Linear .001 Association N of Valid Cases 246 a. Computed only for a 2x2 table

df 1 1 1 1

Asymp. Sig. (2-sided) .979 1.000 .979



1.000

.552

.979


Crosstabs Jenis Kelamin * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation

Jenis Kelamin

Pria Wanita

Total


Siapa yang menyarankan untuk menggunakan HP t China Counter HP/kenalan yang bekerja di bidang Anggota Inisiatif telekomunika Teman keluarga sendiri si 5 23 75 10 2.0% 9.3% 30.5% 4.1% 13 13 70 14 5.3% 5.3% 28.5% 5.7% 18 36 145 24 7.3% 14.6% 58.9% 9.8%

Jenis Kelamin * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation Siapa

Jenis Kelamin

Pria Wanita

Total


Lainnya 12 4.9% 11 4.5% 23 9.3%

Total 125 50.8% 121 49.2% 246 100.0%

Chi-Square Tests

Value 7.153a 7.318

df


Pearson Chi-Square 4 Likelihood Ratio 4 Linear-by-Linear .072 1 .788 Association N of Valid Cases 246 a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 8.85.

Crosstabs Jenis Kelamin * Merek HP qwerty China yang bagus Crosstabulation

Jenis Kelamin

Pria Wanita

Total


Merek HP qwerty China yang bagus Nexian Beyond Cross Blueberry 39 25 18 5 15.9% 10.2% 7.3% 2.0% 52 18 23 6 21.1% 7.3% 9.3% 2.4% 91 43 41 11 37.0% 17.5% 16.7% 4.5%

Jenis Kelamin * Merek HP qwerty China yang bagus Crosstabulation Merek HP t Lainnya Jenis Kelamin

Pria Wanita

Total


38 15.4% 22 8.9% 60 24.4%

Total 125 50.8% 121 49.2% 246 100.0%

Chi-Square Tests

Value 7.901a 7.964

df


Pearson Chi-Square 4 Likelihood Ratio 4 Linear-by-Linear 4.252 1 .039 Association N of Valid Cases 246 a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 5.41.

Crosstabs Jenis Kelamin * Merk HP China yang sudah dibeli Crosstabulation

Jenis Kelamin

Pria Wanita

Total


Merk HP China yang sudah dibeli Nexian Beyond Cross Blueberry 38 30 17 2 15.4% 12.2% 6.9% .8% 44 9 24 3 17.9% 3.7% 9.8% 1.2% 82 39 41 5 33.3% 15.9% 16.7% 2.0%

Jenis Kelamin * Merk HP China yang sudah dibeli Crosstabulation Merk HP China Lainnya Jenis Kelamin

Pria Wanita

Total


38 15.4% 41 16.7% 79 32.1%

Total 125 50.8% 121 49.2% 246 100.0%

Chi-Square Tests

Value 13.194a 13.820

df



Crosstabs Jenis Kelamin * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation

Jenis Kelamin

Pria Wanita

Total


Biaya rata-rata pembayaran pulsa sebulan Rp. 100. Rp. 150. Rp. 200. < Rp. 100. 000,00 - Rp. 000,00 - Rp. 000,00 - Rp. 000,00 150.000,00 200.000,00 250.000,00 80 23 8 9 32.5% 9.3% 3.3% 3.7% 71 31 7 3 28.9% 12.6% 2.8% 1.2% 151 54 15 12 61.4% 22.0% 6.1% 4.9%

Jenis Kelamin * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation

Jenis Kelamin

Pria Wanita

Total


Biaya t t > Rp. 250. 000,00 5 2.0% 9 3.7% 14 5.7%

Total 125 50.8% 121 49.2% 246 100.0%

Chi-Square Tests

Value 5.868a 6.026

df


Pearson Chi-Square 4 Likelihood Ratio 4 Linear-by-Linear .147 1 .702 Association N of Valid Cases 246 a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 5.90.

Crosstabs Usia * Pekerjaan Crosstabulation

PNS Usia

< 18 tahun 18 - 40 tahun > 40 tahun

Total

Count % of Total Count % of Total Count % of Total Count % of Total

0 .0% 9 3.7% 2 .8% 11 4.5%

Pekerjaan Ibu Rumah Karyawan Tangga 1 0 .4% .0% 55 3 22.4% 1.2% 6 1 2.4% .4% 62 4 25.2% 1.6%

Pelajar/ Mahasiswa 8 3.3% 79 32.1% 0 .0% 87 35.4%

Usia * Pekerjaan Crosstabulation Pekerjaan Usia


Total


Wiraswasta 0 .0% 79 32.1% 3 1.2% 82 33.3%

Total 9 3.7% 225 91.5% 12 4.9% 246 100.0%

Chi-Square Tests

Value 26.780a 28.642

df


Pearson Chi-Square 8 Likelihood Ratio 8 Linear-by-Linear 4.873 1 .027 Association N of Valid Cases 246 a. 11 cells (73.3%) have expected count less than 5. The minimum expected count is .15.

Crosstabs Usia * Lama menggunakan produk HP querty China Crosstabulation

Usia


Total


Lama menggunakan produk HP querty China <= 1 tahun > 1 tahun 7 2 2.8% .8% 160 65 65.0% 26.4% 5 7 2.0% 2.8% 172 74 69.9% 30.1%

Total 9 3.7% 225 91.5% 12 4.9% 246 100.0%

Chi-Square Tests

Value 4.970a 4.529

df


Pearson Chi-Square 2 Likelihood Ratio 2 Linear-by-Linear 3.793 1 .051 Association N of Valid Cases 246 a. 2 cells (33.3%) have expected count less than 5. The minimum expected count is 2.71.

Crosstabs Usia * Pernah memiliki HP querty sebelum membeli HP qwety China Crosstabulation

Usia


Total


Pernah memiliki HP querty sebelum membeli HP qwety China pernah belum 3 6 1.2% 2.4% 44 181 17.9% 73.6% 4 8 1.6% 3.3% 51 195 20.7% 79.3%

Total 9 3.7% 225 91.5% 12 4.9% 246 100.0%

Chi-Square Tests

Value 2.219a 1.993

df



Crosstabs Usia * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation

Usia


Total


Siapa yang menyarankan untuk menggunakan HP t China Counter HP/kenalan yang bekerja di bidang Anggota Inisiatif telekomunika Teman keluarga sendiri si 3 0 5 0 1.2% .0% 2.0% .0% 14 36 130 23 5.7% 14.6% 52.8% 9.3% 1 0 10 1 .4% .0% 4.1% .4% 18 36 145 24 7.3% 14.6% 58.9% 9.8%

Usia * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation Siapa

Lainnya Usia


Total


1 .4% 22 8.9% 0 .0% 23 9.3%

Total 9 3.7% 225 91.5% 12 4.9% 246 100.0%

Chi-Square Tests

Value 15.500a 16.534

df


Pearson Chi-Square 8 Likelihood Ratio 8 Linear-by-Linear .477 1 .490 Association N of Valid Cases 246 a. 8 cells (53.3%) have expected count less than 5. The minimum expected count is .66.

Crosstabs Usia * Merek HP qwerty China yang bagus Crosstabulation

Usia


Total


Merek HP qwerty China yang bagus Nexian Beyond Cross Blueberry 6 2 0 1 2.4% .8% .0% .4% 84 41 38 9 34.1% 16.7% 15.4% 3.7% 1 0 3 1 .4% .0% 1.2% .4% 91 43 41 11 37.0% 17.5% 16.7% 4.5%

Usia * Merek HP qwerty China yang bagus Crosstabulation Merek HP t Lainnya Usia


Total


0 .0% 53 21.5% 7 2.8% 60 24.4%

Total 9 3.7% 225 91.5% 12 4.9% 246 100.0%

Chi-Square Tests

Value 18.432a 23.018

df



Crosstabs Usia * Merk HP China yang sudah dibeli Crosstabulation Merk HP China yang sudah dibeli Beyond Cross Blueberry 3 0 4 0 1.2% .0% 1.6% .0% 77 39 34 5 31.3% 15.9% 13.8% 2.0% 2 0 3 0 .8% .0% 1.2% .0% 82 39 41 5 33.3% 15.9% 16.7% 2.0%

Nexian Usia


Total


Usia * Merk HP China yang sudah dibeli Crosstabulation Merk HP China Lainnya Usia


Total


2 .8% 70 28.5% 7 2.8% 79 32.1%

Total 9 3.7% 225 91.5% 12 4.9% 246 100.0%

Chi-Square Tests

Value 13.067a 15.192

df



Crosstabs Usia * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation

Usia


Total


Biaya rata-rata pembayaran pulsa sebulan Rp. 100. Rp. 150. Rp. 200. < Rp. 100. 000,00 - Rp. 000,00 - Rp. 000,00 - Rp. 000,00 150.000,00 200.000,00 250.000,00 5 4 0 0 2.0% 1.6% .0% .0% 141 50 13 12 57.3% 20.3% 5.3% 4.9% 5 0 2 0 2.0% .0% .8% .0% 151 54 15 12 61.4% 22.0% 6.1% 4.9%

Usia * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation

Usia


Total


Biaya t t > Rp. 250. 000,00 0 .0% 9 3.7% 5 2.0% 14 5.7%

Total 9 3.7% 225 91.5% 12 4.9% 246 100.0%

Chi-Square Tests

Value 38.424a 26.164

df



Crosstabs Pekerjaan * Lama menggunakan produk HP querty China Crosstabulation

Pekerjaan

PNS Karyawan Ibu Rumah Tangga Pelajar/Mahasiswa Wiraswasta

Total

Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total Count % of Total

Lama menggunakan produk HP querty China <= 1 tahun > 1 tahun 5 6 2.0% 2.4% 41 21 16.7% 8.5% 4 0 1.6% .0% 55 32 22.4% 13.0% 67 15 27.2% 6.1% 172 74 69.9% 30.1%

Total 11 4.5% 62 25.2% 4 1.6% 87 35.4% 82 33.3% 246 100.0%

Chi-Square Tests

Value 12.550a 13.857

df



Crosstabs Pekerjaan * Pernah memiliki HP querty sebelum membeli HP qwety China Crosstabulation

Pekerjaan


Total


Pernah memiliki HP querty sebelum membeli HP qwety China pernah belum 0 11 .0% 4.5% 14 48 5.7% 19.5% 0 4 .0% 1.6% 13 74 5.3% 30.1% 24 58 9.8% 23.6% 51 195 20.7% 79.3%

Total 11 4.5% 62 25.2% 4 1.6% 87 35.4% 82 33.3% 246 100.0%

Chi-Square Tests

Value 9.463a 12.350

df



Crosstabs Pekerjaan * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation

Pekerjaan


Total


Siapa yang menyarankan untuk menggunakan HP t China Counter HP/kenalan yang bekerja di bidang Anggota Inisiatif telekomunika Teman keluarga sendiri si 0 1 10 0 .0% .4% 4.1% .0% 4 4 49 3 1.6% 1.6% 19.9% 1.2% 1 0 3 0 .4% .0% 1.2% .0% 10 17 42 5 4.1% 6.9% 17.1% 2.0% 3 14 41 16 1.2% 5.7% 16.7% 6.5% 18 36 145 24 7.3% 14.6% 58.9% 9.8%

Pekerjaan * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation Siapa

Lainnya Pekerjaan


Total


0 .0% 2 .8% 0 .0% 13 5.3% 8 3.3% 23 9.3%

Total 11 4.5% 62 25.2% 4 1.6% 87 35.4% 82 33.3% 246 100.0%

Chi-Square Tests

Value 39.936a 42.853

df



Crosstabs Pekerjaan * Merek HP qwerty China yang bagus Crosstabulation

Pekerjaan


Total


Merek HP qwerty China yang bagus Nexian Beyond Cross Blueberry 8 1 0 0 3.3% .4% .0% .0% 18 11 7 3 7.3% 4.5% 2.8% 1.2% 0 3 0 0 .0% 1.2% .0% .0% 36 13 8 8 14.6% 5.3% 3.3% 3.3% 29 15 26 0 11.8% 6.1% 10.6% .0% 91 43 41 11 37.0% 17.5% 16.7% 4.5%

Pekerjaan * Merek HP qwerty China yang bagus Crosstabulation Merek HP t Lainnya Pekerjaan


Total


2 .8% 23 9.3% 1 .4% 22 8.9% 12 4.9% 60 24.4%

Total 11 4.5% 62 25.2% 4 1.6% 87 35.4% 82 33.3% 246 100.0%

Chi-Square Tests

Value 49.042a 50.580

df



Crosstabs Pekerjaan * Merk HP China yang sudah dibeli Crosstabulation Merk HP China yang sudah dibeli Beyond Cross Blueberry 6 1 0 0 2.4% .4% .0% .0% 17 7 8 2 6.9% 2.8% 3.3% .8% 3 0 0 0 1.2% .0% .0% .0% 35 13 10 3 14.2% 5.3% 4.1% 1.2% 21 18 23 0 8.5% 7.3% 9.3% .0% 82 39 41 5 33.3% 15.9% 16.7% 2.0%

Nexian Pekerjaan


Total


Pekerjaan * Merk HP China yang sudah dibeli Crosstabulation Merk HP China Lainnya Pekerjaan


Total


4 1.6% 28 11.4% 1 .4% 26 10.6% 20 8.1% 79 32.1%

Total 11 4.5% 62 25.2% 4 1.6% 87 35.4% 82 33.3% 246 100.0%

Chi-Square Tests

Value 29.793a 32.820

df



Crosstabs Pekerjaan * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation

Pekerjaan


Total


Biaya rata-rata pembayaran pulsa sebulan Rp. 100. Rp. 150. < Rp. 100. 000,00 - Rp. 000,00 - Rp. 000,00 150.000,00 200.000,00 7 1 0 2.8% .4% .0% 41 10 1 16.7% 4.1% .4% 3 0 1 1.2% .0% .4% 52 29 2 21.1% 11.8% .8% 48 14 11 19.5% 5.7% 4.5% 151 54 15 61.4% 22.0% 6.1%

Pekerjaan * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation

Pekerjaan


Total


Biaya rata-rata pembayaran l b l Rp. 200. > Rp. 250. 000,00 - Rp. 000,00 250.000,00 0 3 .0% 1.2% 4 6 1.6% 2.4% 0 0 .0% .0% 0 4 .0% 1.6% 8 1 3.3% .4% 12 14 4.9% 5.7%

Total 11 4.5% 62 25.2% 4 1.6% 87 35.4% 82 33.3% 246 100.0%

Chi-Square Tests

Value 46.824a 47.674

df


Pearson Chi-Square 16 Likelihood Ratio 16 Linear-by-Linear .510 1 .475 Association N of Valid Cases 246 a. 16 cells (64.0%) have expected count less than 5. The minimum expected count is .20.

Crosstabs Lama menggunakan produk HP querty China * Pernah memiliki HP querty sebelum membeli HP qwety China Crosstabulation


<= 1 tahun > 1 tahun

Total

Pernah memiliki HP querty sebelum membeli HP qwety China pernah belum 28 144 11.4% 58.5% 23 51 9.3% 20.7% 51 195 20.7% 79.3%


Total 172 69.9% 74 30.1% 246 100.0%

Chi-Square Tests

Value 6.898b 6.027 6.556

Pearson Chi-Square Continuity Correctiona Likelihood Ratio Fisher's Exact Test Linear-by-Linear 6.870 Association N of Valid Cases 246 a. Computed only for a 2x2 table

df 1 1 1 1

Asymp. Sig. (2-sided) .009 .014 .010



.011

.008

.009


Crosstabs Lama menggunakan produk HP querty China * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation Siapa yang menyarankan untuk k HP qwerty China



Total


Anggota keluarga 11 4.5% 7 2.8% 18 7.3%

Teman 22 8.9% 14 5.7% 36 14.6%

Inisiatif sendiri 101 41.1% 44 17.9% 145 58.9%

Lama menggunakan produk HP querty China * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation



Total


Siapa yang menyarankan t k k HP Counter HP/kenalan yang bekerja di bidang telekomunika Lainnya si 19 19 7.7% 7.7% 5 4 2.0% 1.6% 24 23 9.8% 9.3%

Chi-Square Tests

Value 4.733a 4.906

df


Pearson Chi-Square 4 Likelihood Ratio 4 Linear-by-Linear 4.383 1 .036 Association N of Valid Cases 246 a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 5.41.

Total 172 69.9% 74 30.1% 246 100.0%

Crosstabs Lama menggunakan produk HP querty China * Merek HP qwerty China yang bagus Crosstabulation



Total



Lama menggunakan produk HP querty China * Merek HP qwerty China yang bagus Crosstabulation Merek HP t Lainnya Lama menggunakan produk HP querty China


Total


46 18.7% 14 5.7% 60 24.4%

Total 172 69.9% 74 30.1% 246 100.0%

Chi-Square Tests

Value 2.341a 2.383

df



Crosstabs Lama menggunakan produk HP querty China * Merk HP China yang sudah dibeli Crosstabulation



Total


Merk HP China yang sudah dibeli Nexian Beyond Cross Blueberry 55 29 28 2 22.4% 11.8% 11.4% .8% 27 10 13 3 11.0% 4.1% 5.3% 1.2% 82 39 41 5 33.3% 15.9% 16.7% 2.0%

Lama menggunakan produk HP querty China * Merk HP China yang sudah dibeli Crosstabulation Merk HP China Lainnya Lama menggunakan produk HP querty China


Total


58 23.6% 21 8.5% 79 32.1%

Total 172 69.9% 74 30.1% 246 100.0%

Chi-Square Tests

Value 3.321a 3.118

df



Crosstabs Lama menggunakan produk HP querty China * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation



Total


Biaya rata-rata pembayaran pulsa sebulan Rp. 100. Rp. 150. < Rp. 100. 000,00 - Rp. 000,00 - Rp. 000,00 150.000,00 200.000,00 112 40 14 45.5% 16.3% 5.7% 39 14 1 15.9% 5.7% .4% 151 54 15 61.4% 22.0% 6.1%

Lama menggunakan produk HP querty China * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation



Total


Biaya rata-rata pembayaran l b l Rp. 200. > Rp. 250. 000,00 - Rp. 000,00 250.000,00 5 1 2.0% .4% 7 13 2.8% 5.3% 12 14 4.9% 5.7%

Total 172 69.9% 74 30.1% 246 100.0%

Chi-Square Tests

Value 36.438a 35.707

df



Crosstabs Pernah memiliki HP querty sebelum membeli HP qwety China * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation

Pernah memiliki HP querty sebelum membeli HP qwety China Total

pernah belum


Siapa yang menyarankan untuk menggunakan HP t China Counter HP/kenalan yang bekerja di bidang Anggota Inisiatif telekomunika Teman keluarga sendiri si 4 8 27 3 1.6% 3.3% 11.0% 1.2% 14 28 118 21 5.7% 11.4% 48.0% 8.5% 18 36 145 24 7.3% 14.6% 58.9% 9.8%

Pernah memiliki HP querty sebelum membeli HP qwety China * Siapa yang menyarankan untuk menggunakan HP qwerty China Crosstabulation Siapa

Lainnya Pernah memiliki HP querty sebelum membeli HP qwety China

pernah belum

Total


9 3.7% 14 5.7% 23 9.3%

Total 51 20.7% 195 79.3% 246 100.0%

Chi-Square Tests

Value 6.194a 5.629

df



Crosstabs Pernah memiliki HP querty sebelum membeli HP qwety China * Merek HP qwerty China yang bagus Crosstabulation


pernah belum



Pernah memiliki HP querty sebelum membeli HP qwety China * Merek HP qwerty China yang bagus Crosstabulation


pernah belum

Total


Merek HP t Lainnya 3 1.2% 57 23.2% 60 24.4%

Total 51 20.7% 195 79.3% 246 100.0%

Chi-Square Tests

Value 22.414a 25.044

df



Crosstabs Pernah memiliki HP querty sebelum membeli HP qwety China * Merk HP China yang sudah dibeli Crosstabulation


pernah belum


Merk HP China yang sudah dibeli Nexian Beyond Cross Blueberry 25 2 15 2 10.2% .8% 6.1% .8% 57 37 26 3 23.2% 15.0% 10.6% 1.2% 82 39 41 5 33.3% 15.9% 16.7% 2.0%

Pernah memiliki HP querty sebelum membeli HP qwety China * Merk HP China yang sudah dibeli Crosstabulation


pernah belum

Total


Merk HP China Lainnya 7 2.8% 72 29.3% 79 32.1%

Total 51 20.7% 195 79.3% 246 100.0%

Chi-Square Tests

Value 24.702a 26.609

df



Crosstabs Pernah memiliki HP querty sebelum membeli HP qwety China * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation


pernah belum


Biaya rata-rata pembayaran pulsa sebulan Rp. 100. Rp. 150. < Rp. 100. 000,00 - Rp. 000,00 - Rp. 000,00 150.000,00 200.000,00 21 13 6 8.5% 5.3% 2.4% 130 41 9 52.8% 16.7% 3.7% 151 54 15 61.4% 22.0% 6.1%

Pernah memiliki HP querty sebelum membeli HP qwety China * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation


pernah belum

Total


Biaya rata-rata pembayaran l b l Rp. 200. > Rp. 250. 000,00 - Rp. 000,00 250.000,00 6 5 2.4% 2.0% 6 9 2.4% 3.7% 12 14 4.9% 5.7%

Total 51 20.7% 195 79.3% 246 100.0%

Chi-Square Tests

Value 16.203a 14.634

df



Crosstabs Siapa yang menyarankan untuk menggunakan HP qwerty China * Merek HP qwerty China yang bagus Crosstabulation


Anggota keluarga Teman Inisiatif sendiri Counter HP/kenalan yang bekerja di bidang telekomunikasi Lainnya

Total


Merek HP qwerty China yang bagus Nexian Beyond Cross 10 2 2 4.1% .8% .8% 14 5 5 5.7% 2.0% 2.0% 54 28 24 22.0% 11.4% 9.8% 7 4 7 2.8% 1.6% 2.8% 6 4 3 2.4% 1.6% 1.2% 91 43 41 37.0% 17.5% 16.7%

Siapa yang menyarankan untuk menggunakan HP qwerty China * Merek HP qwerty China yang bagus Crosstabulation



Total


Merek HP qwerty China Blueberry b Lainnya 0 4 .0% 1.6% 3 9 1.2% 3.7% 7 32 2.8% 13.0% 0 6 .0% 2.4% 1 9 .4% 3.7% 11 60 4.5% 24.4%

Chi-Square Tests

Value 12.287a 13.228

df



Total 18 7.3% 36 14.6% 145 58.9% 24 9.8% 23 9.3% 246 100.0%

Crosstabs Siapa yang menyarankan untuk menggunakan HP qwerty China * Merk HP China yang sudah dibeli Crosstabulation



Total


Merk HP China yang sudah dibeli Nexian Beyond Cross 7 2 4 2.8% .8% 1.6% 14 10 3 5.7% 4.1% 1.2% 46 23 28 18.7% 9.3% 11.4% 8 2 6 3.3% .8% 2.4% 7 2 0 2.8% .8% .0% 82 39 41 33.3% 15.9% 16.7%

Siapa yang menyarankan untuk menggunakan HP qwerty China * Merk HP China yang sudah dibeli Crosstabulation



Total


Merk HP China yang d h dibeli Blueberry Lainnya 0 5 .0% 2.0% 3 6 1.2% 2.4% 2 46 .8% 18.7% 0 8 .0% 3.3% 0 14 .0% 5.7% 5 79 2.0% 32.1%

Chi-Square Tests

Value 30.407a 31.718

df



Total 18 7.3% 36 14.6% 145 58.9% 24 9.8% 23 9.3% 246 100.0%

Crosstabs Siapa yang menyarankan untuk menggunakan HP qwerty China * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation



Total


Biaya rata-rata pembayaran l b Rp. l 100. < Rp. 100. 000,00 - Rp. 000,00 150.000,00 11 6 4.5% 2.4% 24 6 9.8% 2.4% 96 24 39.0% 9.8% 11 9 4.5% 3.7% 9 9 3.7% 3.7% 151 54 61.4% 22.0%

Siapa yang menyarankan untuk menggunakan HP qwerty China * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation



Total


Biaya rata-rata pembayaran b Rp. l Rp. 150.l 200. 000,00 - Rp. 000,00 - Rp. 200.000,00 250.000,00 1 0 .4% .0% 1 2 .4% .8% 8 6 3.3% 2.4% 3 1 1.2% .4% 2 3 .8% 1.2% 15 12 6.1% 4.9%

Siapa yang menyarankan untuk menggunakan HP qwerty China * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation



Total


Biaya t t > Rp. 250. 000,00 0 .0% 3 1.2% 11 4.5% 0 .0% 0 .0% 14 5.7%

Total 18 7.3% 36 14.6% 145 58.9% 24 9.8% 23 9.3% 246 100.0%

Chi-Square Tests

Value 24.603a 27.176

df



Crosstabs Merek HP qwerty China yang bagus * Merk HP China yang sudah dibeli Crosstabulation


Nexian Beyond Cross Blueberry Lainnya

Total


Merk HP China yang sudah dibeli Nexian Beyond Cross Blueberry 68 0 4 0 27.6% .0% 1.6% .0% 9 30 2 0 3.7% 12.2% .8% .0% 0 0 34 0 .0% .0% 13.8% .0% 3 2 0 5 1.2% .8% .0% 2.0% 2 7 1 0 .8% 2.8% .4% .0% 82 39 41 5 33.3% 15.9% 16.7% 2.0%

Merek HP qwerty China yang bagus * Merk HP China yang sudah dibeli Crosstabulation Merk HP China Lainnya Merek HP qwerty China yang bagus


Total


19 7.7% 2 .8% 7 2.8% 1 .4% 50 20.3% 79 32.1%

Total 91 37.0% 43 17.5% 41 16.7% 11 4.5% 60 24.4% 246 100.0%

Chi-Square Tests

Value 483.308a 355.866

df



Crosstabs Merek HP qwerty China yang bagus * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation



Total


Biaya rata-rata pembayaran pulsa sebulan Rp. 100. Rp. 150. Rp. 200. < Rp. 100. 000,00 - Rp. 000,00 - Rp. 000,00 - Rp. 000,00 150.000,00 200.000,00 250.000,00 58 23 2 3 23.6% 9.3% .8% 1.2% 31 10 2 0 12.6% 4.1% .8% .0% 23 4 5 6 9.3% 1.6% 2.0% 2.4% 4 2 2 0 1.6% .8% .8% .0% 35 15 4 3 14.2% 6.1% 1.6% 1.2% 151 54 15 12 61.4% 22.0% 6.1% 4.9%

Merek HP qwerty China yang bagus * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation



Total


Biaya t t > Rp. 250. 000,00 5 2.0% 0 .0% 3 1.2% 3 1.2% 3 1.2% 14 5.7%

Total 91 37.0% 43 17.5% 41 16.7% 11 4.5% 60 24.4% 246 100.0%

Chi-Square Tests

Value 36.262a 34.355

df



Crosstabs Merk HP China yang sudah dibeli * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation



Total


Biaya rata-rata pembayaran pulsa sebulan Rp. 100. Rp. 150. Rp. 200. < Rp. 100. 000,00 - Rp. 000,00 - Rp. 000,00 - Rp. 000,00 150.000,00 200.000,00 250.000,00 50 24 1 3 20.3% 9.8% .4% 1.2% 29 6 4 0 11.8% 2.4% 1.6% .0% 22 6 6 3 8.9% 2.4% 2.4% 1.2% 2 0 0 0 .8% .0% .0% .0% 48 18 4 6 19.5% 7.3% 1.6% 2.4% 151 54 15 12 61.4% 22.0% 6.1% 4.9%

Merk HP China yang sudah dibeli * Biaya rata-rata pembayaran pulsa sebulan Crosstabulation



Total


Biaya t t > Rp. 250. 000,00 4 1.6% 0 .0% 4 1.6% 3 1.2% 3 1.2% 14 5.7%

Total 82 33.3% 39 15.9% 41 16.7% 5 2.0% 79 32.1% 246 100.0%

Chi-Square Tests

Value 50.394a 38.633

df



LAMPIRAN IX DATA JAWABAN RESPONDEN

Case Summaries

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

Price_1 5 4 4 5 4 5 4 5 4 5 4 5 4 4 4 4 4 4 4 4 4 5 4 4 5 2 2 5 4 5 5 4 4 3 4 3 4 4 4 4 1 4 4 4 4 4 5 4 4 4 5 4 4 4 4 5 5 5 5 4 5 5 4 5 5 5 5 5

Price_2 5 5 4 5 4 4 4 5 4 5 4 5 4 4 4 3 4 4 4 4 4 4 5 5 4 4 3 4 4 4 5 5 4 3 4 3 4 4 4 4 5 4 4 4 4 4 5 4 4 4 5 4 4 4 4 5 5 4 5 4 4 5 4 5 5 4 5 3

Price_3 5 3 3 3 2 3 4 3 4 5 4 2 3 3 4 1 5 2 4 4 3 4 3 2 3 3 3 3 5 4 4 3 3 2 2 2 1 4 3 3 1 3 3 3 3 3 3 3 3 4 4 4 4 3 2 3 2 2 2 2 2 3 3 4 4 2 3 3

Prfmnc_1

Prfmnc_2 4 3 3 3 3 3 2 3 4 4 4 4 4 4 4 2 4 2 4 4 3 4 4 2 4 3 4 5 4 4 4 3 3 2 2 2 2 4 4 2 1 4 1 3 3 4 4 2 4 2 4 3 3 3 4 2 4 2 2 2 2 4 2 3 5 4 3 4

Prfmnc_3 4 2 2 3 3 4 4 4 4 4 4 4 4 3 4 2 4 2 3 3 3 4 3 3 4 3 4 4 4 4 4 3 3 2 2 1 2 4 4 3 1 2 3 2 3 3 2 4 4 2 4 4 4 3 4 3 4 2 4 2 3 4 2 4 4 2 4 3

5 2 2 3 2 3 2 3 4 4 3 4 3 3 5 3 4 2 3 2 3 4 2 2 4 3 3 5 4 4 4 4 3 2 2 2 2 2 3 2 1 2 3 3 3 2 2 4 4 2 4 4 4 2 4 2 4 4 4 2 3 4 2 3 4 3 3 3

Feature_1 5 5 5 4 2 4 2 4 4 4 4 4 3 3 4 2 4 3 4 4 2 4 4 2 4 4 3 4 4 2 4 2 2 2 2 4 2 4 2 2 3 4 2 3 4 3 4 2 2 2 4 4 4 2 5 4 2 4 4 4 2 3 4 4 5 4 4 4

Feature_2 4 3 3 4 4 4 1 3 3 3 2 2 3 3 4 2 5 2 4 4 4 4 5 2 4 4 4 4 4 2 4 3 2 2 1 4 4 2 3 2 3 4 2 2 3 3 3 2 2 3 4 4 4 3 2 3 4 4 4 1 2 3 2 3 5 4 4 2

Case Summaries

69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136

Price_1 5 4 3 3 4 4 4 5 4 5 1 4 5 4 4 4 3 5 4 4 5 4 5 3 4 4 5 4 4 4 5 5 5 4 5 4 4 5 4 5 5 5 4 1 4 4 4 4 4 4 5 3 4 4 4 5 5 5 5 5 4 4 4 4 5 5 4 4

Price_2 5 3 4 2 3 4 4 5 5 3 5 4 5 4 4 4 3 5 3 5 5 4 5 4 4 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 5 5 4 1 4 4 4 4 4 4 5 4 4 5 5 5 5 5 5 5 4 4 4 4 5 5 4 4

Price_3 5 3 2 2 3 2 4 5 3 3 5 3 3 4 4 3 3 4 3 3 3 3 5 4 4 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 5 5 4 1 4 4 4 4 4 4 5 2 2 2 4 5 4 4 5 5 4 3 3 3 5 4 3 4

Prfmnc_1

Prfmnc_2 4 4 4 5 3 4 4 4 4 4 5 4 3 3 4 3 4 4 3 3 5 3 4 3 4 5 3 4 2 2 3 1 4 4 3 3 4 2 4 3 5 4 3 2 4 4 3 3 4 3 4 3 4 4 4 5 3 2 5 5 3 4 3 3 4 5 3 2

Prfmnc_3 2 2 2 1 3 4 4 2 4 3 4 3 3 2 4 3 3 4 2 3 5 3 4 2 4 5 4 4 2 3 2 1 2 4 4 3 4 3 3 3 3 4 3 3 2 4 3 3 4 4 4 2 4 3 4 5 4 4 5 5 4 4 4 3 3 5 3 3

3 2 2 2 2 4 4 2 3 3 4 3 3 2 4 4 4 4 3 3 4 3 4 2 3 5 2 4 4 3 3 1 2 3 2 3 4 3 3 3 2 4 3 3 3 4 2 2 4 3 4 2 4 3 4 2 4 5 4 5 4 4 4 3 4 5 3 3

Feature_1 3 2 4 2 3 2 3 2 5 4 5 4 3 3 4 4 3 4 4 4 4 3 4 3 4 3 2 4 4 4 1 2 4 4 5 3 3 3 4 4 4 4 2 4 4 2 4 4 3 4 4 3 2 4 4 3 4 3 3 4 3 4 3 3 4 5 4 2

Feature_2 4 2 4 2 3 1 3 1 4 2 4 3 3 2 4 3 3 4 4 4 4 3 5 2 3 3 4 4 4 4 4 2 2 3 2 3 3 3 4 4 4 4 2 4 4 2 4 4 4 2 3 4 2 4 2 3 5 2 3 3 2 4 3 4 4 4 3 2

Case Summaries

137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204

Price_1 4 5 4 5 5 5 4 4 5 5 5 5 4 4 4 4 4 2 2 4 5 4 4 3 4 4 1 4 4 4 5 4 4 5 5 4 5 4 5 5 4 3 4 5 4 4 5 4 5 4 5 4 5 4 4 5 5 4 4 5 5 5 5 1 4 4 4 4

Price_2 4 5 5 5 5 5 4 4 5 5 5 5 4 3 4 4 5 4 3 4 4 4 4 3 4 4 2 4 4 4 5 4 4 5 4 4 5 4 5 5 3 2 4 5 5 4 5 5 5 4 5 4 4 4 4 5 4 4 4 4 4 5 5 1 3 4 4 5

Price_3 5 3 3 3 5 5 4 4 5 5 5 5 4 3 4 4 5 4 3 4 4 4 4 3 4 4 2 4 4 4 5 4 4 5 4 3 4 3 4 3 3 3 2 4 5 3 4 3 3 3 5 3 3 4 3 2 3 4 4 4 4 5 5 1 1 2 3 3

Prfmnc_1

Prfmnc_2 4 2 3 4 2 4 4 3 3 3 4 4 4 2 2 4 4 3 4 4 4 3 2 2 4 2 1 3 4 2 4 3 4 4 2 2 4 2 5 3 4 5 4 4 5 3 4 3 5 3 4 4 3 4 2 1 4 4 3 2 3 5 4 2 2 2 3 4

Prfmnc_3 4 2 2 4 2 2 5 2 3 4 4 4 3 2 2 3 3 3 4 4 4 3 2 1 4 3 1 2 3 4 4 4 4 4 2 2 4 2 4 4 2 1 4 2 4 3 4 3 5 3 4 4 4 4 3 1 2 4 3 3 3 3 4 3 2 2 3 3

4 3 2 3 3 4 2 2 3 3 4 4 3 3 2 2 2 3 3 4 4 3 2 2 2 2 1 3 2 4 4 4 4 4 4 2 4 2 4 3 2 2 4 2 4 4 4 3 4 3 4 3 2 4 3 1 2 3 3 3 3 2 4 3 3 2 3 2

Feature_1 4 3 3 4 4 4 3 5 4 4 4 4 3 2 3 4 4 4 3 4 2 2 2 4 4 2 3 3 3 2 4 4 5 2 4 4 3 4 5 4 2 2 2 2 5 4 4 4 4 3 4 4 2 4 4 2 4 4 3 3 4 4 4 4 2 3 2 4

Feature_2 4 2 2 4 4 4 3 3 4 3 3 2 3 2 2 4 5 4 4 4 2 2 1 4 2 2 3 2 3 2 4 4 2 4 4 1 3 2 5 4 2 2 1 1 4 3 4 4 4 3 5 3 4 4 4 2 2 3 3 3 4 4 4 4 2 2 4 5

Case Summaries

205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246

Price_1 5 2 5 4 3 4 1 4 4 5 4 4 4 5 5 5 5 5 5 3 4 5 4 4 5 4 4 4 4 4 5 5 4 5 4 4 4 5 3 4 5 5

Price_2 4 3 4 4 3 4 5 4 4 5 4 4 4 5 4 5 5 5 5 4 4 3 4 4 5 4 4 4 4 4 5 4 4 4 4 4 4 5 4 5 5 5

Price_3 3 3 3 3 2 3 1 3 3 3 3 4 3 3 2 3 4 3 5 2 4 3 3 4 4 3 4 4 4 4 5 4 4 4 4 4 4 5 2 2 5 4

Prfmnc_1

Prfmnc_2 4 4 5 3 2 4 1 1 3 4 4 3 3 2 2 4 5 3 4 4 4 4 4 4 4 3 4 5 2 2 1 3 4 3 3 4 4 4 3 4 5 2

Prfmnc_3 4 4 4 3 1 4 1 3 3 2 4 4 3 3 2 4 4 4 2 2 4 3 3 4 4 3 4 5 2 3 1 4 4 3 3 2 4 4 2 3 5 4

4 3 5 3 2 3 1 3 3 2 4 4 2 2 4 4 4 3 3 2 4 3 3 4 4 3 3 5 4 3 1 2 4 3 3 3 4 4 2 3 2 5

Feature_1 4 3 4 2 4 2 3 2 4 4 2 4 2 4 4 3 5 4 3 4 3 4 4 4 4 3 4 3 4 4 2 5 3 4 2 4 3 4 3 4 3 3

Feature_2 4 4 4 2 4 3 3 2 3 3 2 4 3 3 4 3 5 4 4 4 3 2 3 4 4 3 3 3 4 4 2 2 3 4 2 4 4 3 4 4 3 2

Case Summaries

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

Feature_3 5 3 3 4 4 4 3 2 3 3 3 1 3 3 5 3 5 3 4 3 3 4 4 1 4 4 3 5 5 3 4 4 3 2 2 3 4 4 4 3 1 4 3 3 2 3 4 3 3 4 3 4 4 4 4 2 4 4 4 4 2 3 4 3 5 4 3 3

Rlbty_1 4 3 3 3 2 3 2 3 3 3 3 2 3 3 4 2 4 2 3 2 3 4 2 1 4 3 3 3 2 3 2 2 1 1 2 1 1 2 3 3 1 2 1 3 1 3 2 3 2 3 3 2 3 3 2 3 1 1 2 1 2 2 3 3 4 3 2 1

Rlbty_2 4 3 3 3 3 3 1 4 4 4 3 2 3 3 4 2 5 2 3 2 3 4 2 2 4 4 2 4 2 3 2 3 1 1 1 1 1 4 3 3 1 2 3 3 2 3 2 3 2 2 3 2 3 2 3 4 1 2 2 2 2 2 2 3 4 2 3 4

Rlbty_3 4 3 3 3 2 2 2 3 4 4 3 2 3 3 4 2 4 2 3 2 3 4 2 2 4 3 2 2 3 3 3 2 1 1 1 1 2 1 3 2 1 3 1 4 2 3 2 2 1 2 2 4 4 2 4 4 1 2 2 1 1 2 2 3 4 2 2 2

Drblty_1 4 4 4 4 3 3 1 2 3 4 3 1 3 3 5 1 4 2 3 2 2 3 1 2 4 3 3 4 2 4 3 2 1 1 1 1 1 3 1 2 2 2 3 4 3 2 2 4 4 3 3 3 3 3 4 3 2 2 1 2 2 2 2 2 5 3 2 3

Drblty_2 3 3 3 4 3 2 2 2 3 4 3 2 3 3 4 1 4 2 3 1 2 3 1 3 4 3 3 4 2 4 2 2 1 1 1 1 1 3 3 2 2 1 3 3 2 1 2 4 4 3 3 3 3 2 2 2 2 2 1 2 2 2 2 2 4 4 2 2

Drblty_3 3 3 3 4 2 3 1 2 2 4 3 2 3 3 4 1 4 3 3 2 2 3 1 2 3 3 3 4 2 4 2 2 1 1 1 1 1 2 3 2 2 1 3 3 2 1 3 2 2 2 2 3 3 2 2 2 1 2 1 2 1 2 2 3 4 3 2 2

Srvcablty_1 3 4 5 4 3 2 1 1 2 4 2 4 4 3 4 2 4 4 3 4 3 4 5 4 4 3 3 4 3 2 1 1 3 1 3 2 5 4 2 4 5 3 3 3 1 4 4 4 2 4 3 3 3 3 4 2 4 4 1 2 3 5 2 2 4 4 4 2

Case Summaries

69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136

Feature_3 4 2 5 2 3 2 3 1 4 3 4 3 3 3 4 4 3 4 3 4 4 3 5 4 3 3 4 4 2 4 3 2 2 3 4 3 3 3 5 5 4 4 3 3 4 3 4 4 4 2 3 3 3 2 3 4 4 3 3 3 3 4 3 3 4 4 3 3

Rlbty_1 3 3 3 2 3 2 3 1 4 3 4 3 3 2 3 3 4 3 4 3 2 3 4 4 2 4 3 3 2 3 3 1 1 3 3 2 4 2 5 3 2 4 2 4 2 3 2 3 3 2 3 3 5 4 1 4 4 3 4 5 4 3 3 3 3 4 3 3

Rlbty_2 3 2 3 4 3 2 3 1 4 3 4 3 3 2 3 2 4 3 4 3 3 3 4 2 3 4 3 3 2 3 3 2 3 3 3 2 4 2 3 4 2 4 3 4 3 3 3 4 4 2 3 3 5 2 3 3 4 4 5 5 4 2 4 3 3 4 3 3

Rlbty_3 3 1 3 3 3 2 3 2 3 2 3 3 3 2 4 2 4 3 4 3 3 3 4 2 3 4 3 3 2 2 2 1 2 3 3 2 4 2 3 4 2 4 2 4 3 3 2 3 3 3 3 3 5 3 2 3 4 3 4 4 4 4 3 4 3 4 2 3

Drblty_1 3 2 1 2 2 2 3 3 3 3 3 4 3 2 3 2 3 3 3 3 3 3 4 3 3 4 2 3 2 3 3 2 2 3 3 3 4 2 3 4 2 4 3 4 2 2 3 3 2 3 3 3 4 2 3 3 4 5 5 5 4 2 4 3 3 5 3 3

Drblty_2 2 2 1 1 2 1 3 2 3 3 3 3 3 2 3 2 4 3 4 2 2 3 4 3 3 4 2 3 2 2 3 2 2 3 3 3 4 2 3 4 2 4 2 4 2 2 3 3 2 2 3 2 4 2 4 3 4 5 5 5 5 2 4 3 3 5 3 3

Drblty_3 3 2 1 2 2 2 3 2 3 3 3 4 3 2 3 2 3 3 3 2 3 3 4 3 3 4 2 3 2 2 2 2 2 3 3 3 4 2 3 4 2 4 2 4 2 2 3 3 1 2 3 3 4 2 4 3 4 5 4 5 4 2 4 3 3 4 2 3

Srvcablty_1 4 1 4 4 3 2 4 2 2 4 5 3 4 4 4 4 2 4 3 3 3 3 5 4 4 5 4 3 2 4 3 3 4 4 5 3 5 2 4 5 4 4 4 3 3 4 3 3 1 4 2 3 3 4 4 4 4 4 4 4 3 4 4 3 4 5 2 2

Case Summaries

137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204

Feature_3 4 3 2 3 3 2 4 3 4 2 3 1 3 3 3 3 4 4 3 5 3 3 2 3 4 3 1 3 3 3 3 4 4 4 4 4 3 4 5 3 2 2 2 1 4 4 4 4 4 3 5 3 4 4 4 2 2 3 3 3 5 4 4 3 3 3 3 4

Rlbty_1 4 2 3 2 2 4 5 3 3 3 3 2 3 2 2 2 2 3 3 2 3 1 2 1 2 3 1 3 3 3 3 2 2 1 1 1 2 3 4 2 3 2 2 1 4 3 3 3 2 3 4 2 3 3 3 1 1 3 2 2 3 2 4 4 2 2 3 2

Rlbty_2 4 2 3 3 1 2 3 3 3 4 4 2 3 2 2 2 2 4 2 2 3 1 1 1 4 3 1 3 3 3 3 2 3 1 2 2 2 2 4 3 2 4 2 1 4 2 3 3 3 3 4 3 3 3 3 2 3 3 2 2 4 2 4 4 2 2 3 2

Rlbty_3 4 2 3 3 1 4 4 3 3 3 4 2 3 2 2 2 2 3 2 3 3 1 1 1 1 2 1 4 3 2 2 4 4 1 2 1 2 2 4 2 1 3 2 2 3 2 3 3 3 3 4 3 3 3 2 1 2 3 2 2 4 2 4 4 2 2 3 2

Drblty_1 4 1 2 3 1 2 2 4 4 2 4 1 3 1 2 2 1 3 3 2 4 1 1 1 3 2 2 4 2 4 3 3 4 2 2 2 2 2 5 2 2 2 2 3 3 2 3 3 3 3 4 3 2 3 3 2 2 3 3 2 4 2 4 4 1 2 2 1

Drblty_2 4 1 2 2 1 2 3 3 4 2 4 2 3 1 2 1 1 3 3 2 4 1 1 1 3 2 2 3 1 4 3 3 2 2 2 2 2 2 4 2 2 1 1 2 3 2 3 2 2 3 4 3 2 3 2 2 2 3 3 2 4 2 4 4 1 2 2 1

Drblty_3 4 1 2 2 3 2 2 3 4 2 4 2 3 1 3 2 1 3 3 2 4 1 1 1 2 2 2 3 1 2 2 3 2 1 2 2 2 2 4 2 2 2 2 2 3 2 3 2 3 3 4 3 2 3 2 2 2 3 3 2 4 2 4 4 1 3 2 1

Srvcablty_1 3 5 4 2 4 2 5 5 4 1 4 4 3 2 4 4 5 3 3 3 2 3 3 2 4 4 5 3 4 4 3 3 4 4 4 2 5 2 4 4 1 4 2 2 5 4 4 3 3 3 5 4 4 3 4 3 4 4 3 2 5 4 4 3 2 4 3 5

Case Summaries

205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246

Feature_3 4 3 5 3 3 4 1 3 2 4 3 4 4 2 4 3 5 3 4 5 3 3 3 4 4 3 3 3 2 4 2 4 3 5 3 4 4 3 3 2 4 3

Rlbty_1 4 3 3 1 1 3 1 1 1 2 2 2 3 3 1 2 4 2 3 3 3 3 3 3 3 3 2 4 2 3 1 3 4 3 2 2 3 3 3 4 4 3

Rlbty_2 4 2 4 1 1 3 1 3 2 2 2 2 2 4 2 2 4 3 3 3 3 3 3 3 3 3 3 4 2 3 2 3 4 4 3 3 4 3 3 2 3 4

Rlbty_3 4 2 2 1 1 3 1 1 2 2 1 4 2 4 2 2 4 2 3 3 3 2 3 4 3 3 3 4 2 2 1 3 4 4 2 3 3 3 3 3 3 3

Drblty_1 4 3 4 1 1 1 2 3 3 2 4 3 3 3 2 2 5 2 3 1 3 3 4 3 3 3 3 4 2 3 2 3 4 4 3 2 2 3 3 2 3 5

Drblty_2 4 3 4 1 1 3 2 3 2 2 4 3 2 2 2 2 4 2 2 1 3 3 3 3 3 3 3 4 2 2 2 3 4 4 2 2 2 3 2 2 3 5

Drblty_3 3 3 4 1 1 3 2 3 2 3 2 3 2 2 2 2 4 2 3 1 3 3 4 3 3 3 3 4 2 2 2 3 4 4 2 2 1 3 3 2 3 5

Srvcablty_1 4 3 4 3 2 2 5 3 1 4 2 3 3 2 4 5 4 4 4 4 4 4 3 4 4 3 4 5 2 4 3 5 5 5 4 3 1 2 3 4 4 4

Case Summaries Srvcablty_2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

Srvcablty_3 3 4 4 4 3 2 2 3 2 4 2 4 3 3 4 2 4 4 3 4 3 4 5 4 4 3 2 4 3 2 1 3 3 2 2 1 4 2 2 4 2 3 3 3 2 4 4 4 2 4 3 3 3 3 2 2 4 4 1 2 2 5 1 3 4 4 4 3

Aesthetic_1 2 3 3 3 3 2 3 2 2 4 2 4 3 3 5 2 4 2 3 2 4 2 4 2 4 3 2 4 2 2 3 1 1 1 1 3 2 1 3 4 5 3 3 3 2 2 3 4 4 4 3 3 3 1 2 2 4 3 1 2 3 2 2 2 4 4 3 4

Aesthetic_2 5 5 5 4 4 3 1 1 3 4 4 4 3 4 5 3 4 3 4 4 4 4 4 3 3 4 4 5 5 4 4 4 4 3 3 4 5 4 4 3 5 4 3 4 3 3 2 3 4 4 3 3 4 5 5 4 4 4 4 4 4 4 4 3 5 3 3 4

Aesthetic_3 5 4 4 4 4 3 4 3 3 4 4 4 3 4 5 3 4 3 4 4 4 4 4 2 3 4 3 4 5 4 4 3 4 3 3 3 5 4 4 3 5 4 3 5 4 3 2 3 4 4 3 3 4 4 4 4 4 4 2 4 4 4 4 3 5 4 2 3

Confrmce_1 5 3 3 4 3 2 3 3 2 5 4 2 3 4 4 3 4 3 3 3 3 3 4 2 3 3 3 3 5 4 4 2 3 2 2 1 2 4 4 3 1 3 3 4 2 3 1 3 4 2 2 3 4 4 4 4 3 3 2 3 3 4 4 3 4 4 2 5

Confrmce_2 5 3 3 4 3 2 2 3 3 4 4 4 3 3 4 2 3 3 3 4 3 4 4 2 5 3 3 4 3 4 4 3 2 2 2 2 3 2 3 4 1 4 1 4 3 3 3 3 4 2 2 3 4 3 4 4 4 4 4 2 2 3 2 2 4 4 4 3

5 3 3 4 3 3 2 2 3 4 4 4 3 3 4 2 4 3 3 3 3 4 3 3 5 3 2 5 3 4 4 3 2 2 2 2 2 2 3 4 1 3 1 4 2 2 2 3 4 2 3 3 4 2 4 3 2 4 4 2 3 3 4 2 4 4 4 3


Srvcablty_3 4 2 4 3 3 2 4 2 4 4 5 3 4 4 4 3 2 4 3 3 3 3 5 4 4 5 4 3 2 4 2 4 4 4 5 3 5 2 4 4 4 4 2 3 3 4 2 2 4 4 2 3 3 5 5 3 4 4 3 3 3 4 2 3 4 5 2 2

Aesthetic_1 3 2 2 4 2 2 4 1 4 2 3 3 1 3 4 3 3 4 2 3 2 2 4 4 3 5 3 4 2 3 3 2 3 2 2 3 5 2 3 4 2 4 3 3 3 3 2 2 3 3 2 3 3 2 4 3 4 4 4 4 3 3 2 3 4 4 2 2

Aesthetic_2 4 3 3 4 3 3 4 4 5 4 5 4 3 3 4 4 1 4 4 4 3 4 5 4 3 4 4 4 2 5 2 2 4 3 4 4 5 4 5 4 3 5 4 3 4 4 3 3 4 4 3 3 5 4 3 4 5 4 5 4 5 4 4 4 4 5 3 2

Aesthetic_3 4 3 2 3 3 2 4 4 5 4 5 4 3 3 4 4 2 4 4 4 2 4 5 4 3 4 4 4 4 5 1 2 4 4 4 4 5 4 5 4 4 5 4 2 4 4 3 3 3 4 3 3 5 4 3 4 5 4 4 4 4 4 4 4 4 5 3 2

Confrmce_1 4 2 4 1 3 2 4 2 5 3 5 4 3 3 4 3 4 4 3 3 3 3 5 3 3 4 4 3 2 5 4 2 3 3 3 4 5 3 5 3 4 5 3 3 3 4 2 2 3 4 3 3 5 3 4 3 3 3 4 3 3 4 4 3 4 4 3 3

Confrmce_2 3 1 1 1 3 4 3 1 4 3 4 3 3 2 4 4 1 3 3 4 3 3 5 3 4 5 4 4 4 3 3 2 4 4 2 4 4 3 5 4 3 4 3 3 4 4 4 4 3 4 3 3 4 3 4 4 5 4 5 4 5 4 4 3 4 5 4 4

3 2 1 2 2 4 3 1 3 3 4 3 3 2 3 4 2 3 3 3 3 3 4 3 4 5 3 4 1 3 2 2 3 3 4 4 4 3 5 4 3 4 3 3 2 4 1 1 3 4 3 3 4 3 4 3 5 4 5 4 4 4 4 3 4 5 4 4


Srvcablty_3 3 3 4 2 5 2 4 4 4 3 4 4 3 2 4 4 5 3 2 3 2 3 2 1 2 4 2 3 4 4 3 3 2 4 4 2 5 1 4 4 2 3 2 2 5 3 4 3 3 3 5 4 4 3 4 4 4 4 3 2 4 4 4 3 2 4 3 5

Aesthetic_1 3 2 3 3 3 2 2 3 3 2 4 4 3 2 2 2 4 3 2 2 2 1 1 3 1 4 5 3 2 4 3 3 2 4 3 2 2 2 4 3 2 4 2 1 3 3 4 3 2 2 4 3 3 4 3 2 3 2 3 2 4 2 4 3 2 2 4 4

Aesthetic_2 4 5 2 3 4 4 4 5 4 1 4 4 4 3 3 4 4 4 4 5 4 4 3 4 4 3 5 4 3 3 3 3 5 4 4 4 4 4 5 3 3 4 3 4 5 4 4 4 3 4 5 3 4 4 5 2 4 3 4 4 4 3 5 3 3 3 4 4

Aesthetic_3 4 5 2 3 3 4 5 4 4 3 4 4 4 3 3 4 4 4 3 5 4 4 3 3 4 3 5 5 3 3 3 3 4 4 4 4 4 4 5 2 3 3 2 4 5 4 4 4 2 4 5 3 4 4 5 2 4 4 4 4 4 4 5 2 3 3 4 4

Confrmce_1 4 4 2 3 3 4 3 3 4 3 5 2 4 3 3 3 4 3 3 5 4 3 2 1 4 3 1 4 3 3 2 3 4 3 3 3 4 4 4 2 2 1 2 2 5 3 4 3 3 3 5 3 4 3 5 2 3 3 4 3 3 4 5 3 3 3 3 4

Confrmce_2 4 3 3 3 1 4 4 3 4 3 4 4 3 2 3 4 4 3 3 3 4 2 2 2 2 4 1 4 3 3 2 3 4 4 4 2 3 2 4 4 1 1 4 1 4 4 3 4 3 3 5 4 4 4 3 2 4 4 4 3 4 3 4 3 2 3 3 4

4 3 3 2 1 4 5 3 4 2 4 4 3 2 3 3 3 3 2 3 4 2 2 2 2 4 1 4 2 3 3 3 4 2 4 2 3 4 4 4 2 2 4 1 4 4 3 3 3 3 4 4 3 4 3 2 3 3 4 3 4 3 4 3 2 3 3 3

Case Summaries Srvcablty_2 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246

Srvcablty_3 4 2 4 3 1 2 2 3 2 4 2 3 3 2 4 5 4 4 4 4 4 4 3 4 4 3 4 5 2 4 4 5 5 4 2 3 4 2 3 5 3 4

Aesthetic_1 4 2 4 1 3 3 5 3 2 3 4 3 1 2 3 2 4 3 3 2 4 2 3 4 4 2 3 5 2 3 2 2 5 4 3 3 3 2 3 2 3 4

Aesthetic_2 3 4 5 4 4 4 5 3 3 2 4 3 5 4 4 4 5 3 4 3 4 4 4 4 4 4 3 4 2 5 2 4 5 4 4 4 4 3 3 4 4 4

Aesthetic_3 3 3 4 4 3 4 5 3 4 2 4 3 4 4 4 4 5 2 4 2 4 4 4 4 4 4 3 4 4 5 2 4 5 4 4 4 3 3 3 4 4 4

Confrmce_1 3 3 3 3 1 4 1 3 2 1 4 3 4 4 3 4 4 2 4 4 4 3 4 4 4 3 3 4 2 5 2 3 5 3 3 3 3 3 3 3 3 3

Confrmce_2 5 3 4 2 2 3 1 1 3 3 4 3 3 4 4 3 4 4 3 1 3 3 3 4 3 3 4 5 4 3 2 2 4 4 3 4 3 3 3 3 4 4

5 2 5 2 2 3 1 1 2 2 4 3 2 3 4 3 4 4 3 1 3 3 3 3 3 3 4 5 1 3 2 4 4 4 3 2 3 3 3 3 3 4

Case Summaries Confrmce_3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

Fit_fnsh_1 5 3 3 3 2 1 3 1 2 4 4 4 3 3 5 2 3 2 3 3 2 3 3 2 4 3 2 5 4 3 3 2 2 2 2 1 2 2 3 4 1 3 1 3 1 2 1 3 4 3 2 2 3 3 3 3 2 2 2 2 2 3 2 2 4 3 3 2

Fit_fnsh_2 4 3 3 3 2 2 1 2 2 4 3 2 3 2 4 2 3 2 3 2 2 3 2 1 4 3 2 4 3 3 2 2 1 1 1 3 1 1 2 3 1 2 1 3 1 2 1 3 2 2 3 2 3 2 2 2 1 2 1 1 2 1 2 3 4 2 2 2

Fit_fnsh_3 4 3 3 3 2 2 1 3 3 4 3 2 3 2 4 2 3 2 3 2 2 3 2 2 3 3 2 3 2 3 2 2 1 1 1 1 1 2 3 3 1 2 1 3 1 2 2 2 2 2 3 2 4 2 2 2 1 2 1 1 2 1 2 3 4 2 2 3

NF_1 4 3 4 3 2 3 3 3 2 3 3 2 3 2 4 2 4 1 3 2 3 3 2 1 3 3 2 4 2 4 3 2 1 1 1 1 1 3 2 3 1 1 1 3 1 1 1 2 2 2 2 2 4 3 2 3 2 2 1 1 2 1 1 2 4 2 2 5

NF_2 4 3 3 4 2 3 4 2 2 3 3 2 3 3 4 2 4 2 3 3 3 4 2 2 3 3 3 4 3 2 2 3 2 2 2 1 2 3 3 4 1 3 3 3 2 2 3 3 4 3 2 3 3 4 2 3 2 2 1 3 4 3 4 2 4 2 2 4

NF_3 5 2 2 4 2 4 4 3 3 4 4 2 3 3 4 3 3 2 3 3 3 4 4 3 3 3 3 4 3 4 3 3 3 1 1 1 2 3 3 4 1 2 3 4 3 2 2 3 4 3 3 4 4 4 4 3 4 4 2 3 2 3 2 3 4 2 2 3

NF_4 5 3 3 4 2 3 4 4 4 4 4 4 3 3 5 3 4 3 3 3 4 4 4 2 3 4 3 4 3 4 3 3 2 2 2 2 2 3 4 4 1 3 3 4 3 3 2 4 4 3 3 4 4 4 4 4 4 4 4 2 3 3 4 3 4 3 2 3

NF_5 4 3 3 4 3 4 4 4 3 4 4 4 3 4 4 2 4 2 3 4 3 4 2 4 3 4 2 5 2 3 4 2 4 2 2 1 4 4 4 3 1 2 2 4 2 3 3 4 4 3 3 4 4 5 4 3 4 2 4 2 4 3 4 3 4 3 3 4

5 3 4 4 2 4 3 2 3 3 3 1 3 3 4 2 3 2 3 2 2 3 1 4 3 3 2 3 3 3 2 2 1 1 1 1 1 3 3 4 1 1 3 3 1 1 2 3 4 3 3 3 3 2 3 2 2 2 1 1 2 3 2 3 4 2 2 3


Fit_fnsh_1 3 3 1 2 2 3 3 1 3 3 4 3 3 2 3 4 3 3 3 3 2 3 4 3 3 5 3 3 2 3 3 2 3 4 2 4 4 3 3 3 2 4 2 3 5 4 3 3 2 4 3 3 1 3 3 3 4 3 4 3 3 3 3 3 3 4 3 3

Fit_fnsh_2 3 1 3 2 2 3 3 2 3 2 4 3 3 2 3 2 2 3 3 3 2 3 4 3 3 3 2 3 2 2 2 1 3 2 3 2 4 3 4 4 2 4 2 3 5 4 1 1 3 4 3 3 2 2 3 2 5 4 5 5 4 2 3 3 3 4 3 3

Fit_fnsh_3 3 1 2 2 2 2 3 1 3 2 3 3 3 2 3 2 2 3 3 2 2 3 3 2 3 3 2 4 2 2 3 1 3 3 3 2 4 2 3 4 2 4 2 3 5 4 2 2 2 4 3 3 2 2 2 2 3 4 4 3 3 2 3 3 3 4 2 2

NF_1 2 1 2 3 1 1 3 1 2 2 4 3 3 2 3 2 3 3 3 1 2 3 4 2 3 3 2 4 2 2 2 2 2 3 2 2 4 2 3 4 2 4 1 3 5 4 3 3 3 4 2 3 1 2 1 2 4 4 5 4 4 3 2 3 3 4 2 2

NF_2 3 3 2 2 3 3 4 2 3 3 4 4 3 2 3 2 3 3 3 2 3 3 4 3 4 3 3 3 2 3 3 2 3 3 3 3 4 3 4 4 2 4 2 3 2 2 2 2 3 3 3 3 4 2 4 3 5 4 5 4 5 2 4 3 3 5 2 3

NF_3 3 3 3 2 3 2 4 3 3 3 4 3 3 3 3 3 4 4 4 3 3 4 4 3 3 3 3 3 2 3 3 1 2 3 3 3 4 3 3 4 2 4 3 3 4 2 3 3 4 3 3 3 4 3 4 3 5 4 4 4 4 2 4 4 4 5 3 3

NF_4 4 4 2 4 3 3 4 3 4 3 4 4 3 4 3 3 3 4 3 3 3 4 4 4 4 3 3 3 4 4 2 2 2 4 4 3 4 3 3 4 2 4 3 3 4 3 3 3 3 2 3 4 4 2 4 4 4 4 4 4 4 2 4 4 4 5 3 3

NF_5 4 4 1 4 2 3 4 4 4 3 4 4 3 3 3 4 4 4 3 3 2 3 4 4 4 3 3 4 4 4 2 2 2 2 4 3 4 2 3 3 3 4 3 3 2 3 4 4 4 3 3 4 5 2 4 3 4 4 4 4 4 4 4 3 4 5 3 3

3 3 1 3 3 3 4 3 3 3 4 4 3 3 3 2 3 3 2 3 2 3 3 3 3 3 2 3 2 3 3 2 2 2 2 3 4 2 3 4 2 4 1 3 3 2 2 2 3 2 3 3 2 2 2 2 5 5 5 5 5 2 4 3 3 5 2 2


Fit_fnsh_1 4 3 2 2 1 3 5 3 3 1 4 4 3 2 2 3 3 3 2 4 3 2 2 1 2 4 1 3 2 3 2 2 3 2 2 2 3 2 4 3 3 2 3 1 4 4 3 3 2 3 4 3 3 3 3 2 3 4 4 3 3 2 4 3 2 2 2 3

Fit_fnsh_2 3 1 2 2 1 2 4 3 3 2 4 2 2 2 2 2 2 3 2 3 3 1 1 3 1 3 1 3 2 3 3 2 2 1 2 1 1 2 4 2 1 2 3 2 4 2 3 3 2 3 4 3 2 3 2 1 3 2 2 3 4 2 4 3 2 2 2 2

Fit_fnsh_3 4 1 2 2 1 1 3 3 3 3 4 2 2 2 2 2 2 3 2 2 3 1 1 1 2 3 1 3 2 2 3 2 2 1 2 1 1 2 4 2 1 2 2 1 3 2 3 2 2 3 3 3 2 4 2 1 3 3 2 2 4 2 4 3 2 2 2 2

NF_1 4 2 2 1 1 1 3 4 3 3 3 2 2 2 1 2 2 3 2 2 4 1 1 1 3 3 1 3 1 2 2 2 2 2 2 1 1 1 4 2 1 3 1 1 4 2 3 1 2 3 4 3 2 4 2 2 2 3 2 2 4 2 4 3 2 1 3 2

NF_2 4 3 2 2 3 2 4 3 4 2 3 2 3 2 2 3 2 3 3 3 2 2 2 1 3 4 1 3 2 3 2 3 2 2 2 3 3 4 4 2 3 2 3 2 4 2 3 2 3 3 4 4 3 3 3 2 3 3 3 3 4 2 4 3 2 2 3 2

NF_3 4 3 2 1 2 4 4 2 4 3 4 2 3 3 2 3 4 3 3 3 4 3 1 1 3 4 1 4 2 3 3 4 4 4 4 3 3 2 4 2 3 2 2 3 4 3 4 3 3 4 4 3 3 3 3 1 2 3 3 3 4 2 4 3 3 2 3 4

NF_4 4 3 2 3 1 4 5 3 4 4 4 4 3 3 3 3 4 4 3 3 4 2 2 2 3 4 1 4 3 4 3 4 4 4 4 2 3 4 4 2 4 4 3 3 4 3 4 3 3 4 4 4 3 3 4 2 2 4 3 3 4 2 4 3 3 3 4 4

NF_5 4 2 2 2 1 4 2 3 4 4 4 4 4 2 2 4 2 4 2 2 3 4 2 1 4 3 1 4 3 4 3 4 4 4 2 2 3 4 4 3 4 4 3 4 4 4 4 3 2 3 4 4 3 4 4 2 2 2 3 2 3 3 4 3 2 2 3 2

4 2 2 3 1 4 2 4 4 2 3 1 3 2 2 2 1 3 2 3 3 1 1 1 3 4 1 3 1 3 3 3 3 2 2 1 3 2 4 2 3 3 3 3 4 2 3 3 2 3 3 3 2 3 3 2 2 2 3 2 4 2 4 3 2 2 2 1

Case Summaries Confrmce_3 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246

Fit_fnsh_1 4 2 5 2 1 3 1 1 1 1 4 2 3 3 2 3 4 3 3 1 3 3 3 3 3 3 3 5 2 3 2 2 4 3 2 5 2 3 3 3 3 3

Fit_fnsh_2 4 2 4 1 3 2 1 1 1 1 2 2 2 2 2 1 4 2 3 3 3 2 3 3 3 3 3 3 2 2 1 3 4 4 2 5 3 3 3 2 2 4

Fit_fnsh_3 3 2 3 1 1 3 1 1 1 2 2 2 2 2 2 1 4 2 3 2 3 2 3 3 3 3 3 3 2 2 1 3 4 4 2 5 2 3 3 2 2 4

NF_1 3 2 4 1 1 2 1 1 1 1 2 2 3 3 2 1 4 2 2 2 3 2 3 3 3 3 3 3 2 2 2 2 4 4 1 5 3 2 3 2 2 4

NF_2 3 3 4 2 1 3 1 3 2 3 4 3 4 3 2 3 4 2 3 2 4 3 4 3 3 3 4 3 2 3 2 3 4 4 2 2 3 3 3 2 3 4

NF_3 3 3 4 3 1 3 1 3 3 2 4 4 4 3 4 3 4 2 3 3 4 3 3 3 4 4 3 3 2 3 1 3 4 4 3 4 4 3 3 3 3 4

NF_4 3 3 4 2 2 4 1 3 3 2 4 4 4 4 4 3 4 2 4 2 4 3 4 3 4 4 4 3 4 4 2 4 4 4 3 4 3 3 4 2 4 4

NF_5 3 2 5 4 1 4 1 2 2 3 4 4 5 3 2 3 4 3 4 1 4 3 4 3 4 3 4 3 4 4 2 4 4 3 3 2 4 3 4 2 3 4

3 2 3 1 1 3 1 3 1 2 4 3 2 2 2 3 4 2 3 1 4 3 4 3 3 3 3 3 2 3 2 2 4 4 1 3 3 3 3 2 2 5

Case Summaries NF_6 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

NE_1 4 4 3 4 2 4 3 3 3 4 3 1 3 3 4 2 3 2 3 3 2 3 3 2 3 3 3 4 4 4 2 2 2 1 1 2 2 3 3 3 1 3 2 3 2 1 3 3 4 2 2 3 3 3 4 3 1 2 2 1 3 1 4 3 4 3 2 4

NE_2 5 3 3 3 2 3 1 3 3 4 3 2 3 3 4 2 3 2 3 3 3 4 3 3 2 3 3 4 4 3 2 3 3 2 2 3 1 4 2 4 1 3 1 3 2 1 3 3 3 3 3 4 3 4 2 3 2 4 2 1 3 1 1 2 4 1 3 1

NE_3 5 3 3 3 2 3 1 3 3 4 3 2 3 3 4 2 3 2 3 3 4 4 4 2 3 3 3 4 4 3 3 3 2 2 2 2 2 2 2 4 1 3 1 3 2 3 3 3 4 4 3 4 4 4 2 2 2 2 2 1 2 1 2 2 4 2 3 2

NE_4 5 3 3 3 2 4 2 3 3 4 3 2 3 3 4 2 4 2 3 2 4 4 4 2 3 3 3 5 2 4 3 3 2 2 2 3 2 2 2 4 1 3 1 3 2 2 3 3 2 4 3 4 4 4 4 3 2 4 2 1 3 1 . 2 4 3 3 3

NE_5 5 2 2 3 2 3 2 2 3 4 4 4 4 3 4 2 3 2 3 3 4 4 5 1 2 3 3 5 4 3 3 3 2 2 2 3 2 2 4 4 1 3 1 3 2 2 3 3 2 4 3 4 4 5 2 3 2 4 2 1 3 1 . 2 4 2 3 3

5 1 1 3 2 3 2 1 3 4 3 4 4 3 4 2 3 2 3 2 3 4 5 4 3 3 3 5 3 3 3 3 2 2 2 3 1 3 2 4 1 3 1 3 2 1 3 3 3 3 3 4 4 4 2 3 2 2 2 1 3 1 . 2 4 2 3 4

Nfung_1 5 3 3 4 4 5 2 5 2 5 3 4 4 3 4 3 3 3 4 4 4 5 4 4 3 3 3 4 4 4 3 4 3 1 2 2 5 4 4 4 1 3 3 4 4 4 3 3 4 4 3 4 4 3 4 2 2 4 4 4 4 5 . 4 5 4 5 3

Nfung_2 5 3 3 4 4 3 2 3 3 5 3 4 4 3 4 2 3 2 3 4 3 4 4 2 3 3 4 4 4 4 2 3 3 2 2 2 4 2 4 4 1 3 2 4 3 3 3 3 4 4 3 4 4 3 3 3 3 4 2 3 3 3 . 3 4 3 3 3

Nfung_3 5 4 4 4 3 4 4 3 3 4 2 2 3 3 4 2 4 2 3 3 3 3 3 3 4 3 3 5 4 4 3 3 2 2 2 1 2 3 4 4 1 3 1 4 4 3 2 3 4 3 3 4 4 4 2 2 1 2 1 2 2 2 . 3 3 3 3 2


NE_1 4 3 1 5 3 3 4 2 4 3 4 4 3 3 3 2 4 4 3 2 3 3 4 3 3 3 4 4 4 3 3 2 2 2 4 3 4 3 3 4 2 4 4 3 1 2 2 2 3 2 3 3 4 2 4 3 5 4 4 4 4 2 4 3 3 5 3 3

NE_2 4 3 2 3 1 2 4 1 3 2 4 3 3 2 3 4 2 3 2 3 2 3 4 3 3 3 3 3 3 2 2 2 3 3 3 3 3 3 3 4 3 4 3 2 1 3 2 2 3 2 3 3 5 2 3 5 3 2 3 3 3 2 3 3 3 4 2 2

NE_3 3 3 1 3 1 2 4 1 3 2 4 4 3 2 3 3 3 3 3 2 3 3 3 3 3 3 3 4 2 3 3 2 3 3 3 3 3 3 3 4 2 4 1 3 2 3 2 2 3 2 3 3 5 3 3 5 3 3 3 3 4 2 3 3 3 4 2 3

NE_4 3 3 1 4 1 2 4 1 3 2 4 3 3 2 3 3 3 3 2 3 3 3 3 3 3 3 3 4 3 3 2 2 3 3 3 3 3 3 2 4 2 4 1 2 2 3 2 2 3 2 3 3 5 3 3 4 3 3 4 3 4 2 3 3 3 5 3 3

NE_5 3 3 2 3 1 2 4 1 3 2 4 3 3 2 3 3 2 3 3 3 2 3 3 3 3 3 4 3 3 3 2 2 3 4 3 3 3 3 4 4 2 4 1 3 3 3 3 3 4 2 3 3 5 3 3 5 3 3 4 2 4 2 4 3 3 5 3 3

3 3 1 3 1 3 4 1 3 2 4 4 3 2 3 3 3 3 2 3 2 3 3 3 3 3 4 3 3 4 2 2 3 3 3 3 3 3 4 4 2 4 3 2 2 3 3 3 4 2 3 3 5 2 2 4 4 3 3 3 3 3 3 3 3 4 3 2

Nfung_1 4 2 3 5 2 4 4 4 4 3 5 4 3 4 4 3 1 4 4 4 5 3 4 3 4 5 4 3 2 4 2 3 4 3 4 4 4 2 5 4 2 5 5 2 4 4 3 4 4 4 4 4 5 4 4 4 5 5 5 5 5 4 4 4 4 5 4 4

Nfung_2 4 3 3 3 2 3 4 3 4 3 5 3 3 3 3 3 2 4 4 3 3 3 3 3 4 5 4 4 4 4 2 3 4 3 3 4 4 2 5 4 2 5 4 2 4 4 2 3 4 2 3 4 4 3 3 5 5 4 4 5 5 4 3 3 3 4 4 4

Nfung_3 2 3 2 4 2 3 4 3 3 3 5 4 3 2 3 3 3 4 3 4 3 3 2 3 3 5 3 4 3 5 2 2 3 4 3 4 4 3 4 4 2 5 3 3 3 4 2 4 4 2 3 3 3 4 4 4 4 4 4 4 3 2 3 3 3 4 3 3


NE_1 4 2 2 3 1 2 4 3 4 3 4 1 3 2 2 3 3 3 3 4 4 2 1 2 3 3 1 3 1 3 2 3 4 1 2 1 1 4 4 2 3 5 3 2 4 2 4 2 3 3 4 3 4 4 3 2 2 2 3 3 4 2 4 3 2 2 2 3

NE_2 3 1 2 1 1 1 5 3 3 3 4 2 3 2 2 3 3 3 3 4 3 3 2 3 4 4 1 3 1 3 3 4 2 2 4 1 1 1 4 3 3 3 2 1 4 4 3 3 2 3 4 3 3 3 2 2 3 3 3 3 4 3 4 2 2 2 3 3

NE_3 4 1 1 1 1 2 5 3 3 3 4 2 3 2 2 3 4 3 3 4 3 2 2 2 2 4 1 3 3 3 3 4 2 2 2 1 1 2 4 3 3 3 2 1 4 3 3 2 3 3 3 3 3 4 3 2 3 3 3 3 4 2 4 3 2 2 4 4

NE_4 4 1 1 1 1 2 5 3 3 3 4 2 3 2 2 2 4 3 3 2 4 2 2 3 2 4 1 3 2 3 3 4 4 2 4 1 1 . 4 3 3 4 2 1 4 3 3 3 3 3 3 3 3 4 3 2 3 3 3 3 4 2 4 2 2 2 4 4

NE_5 4 1 1 1 1 2 5 2 3 2 4 4 3 2 2 3 5 3 3 4 3 2 2 3 2 4 1 3 2 3 3 4 2 2 4 1 1 . 4 3 3 3 2 1 4 3 3 3 2 3 3 3 4 3 3 2 3 4 3 3 4 2 4 3 2 2 4 5

4 1 1 1 1 2 5 1 3 1 4 4 3 2 2 2 5 3 3 3 3 2 2 3 3 4 1 3 1 3 3 4 2 2 2 1 1 . 4 3 3 3 3 1 4 3 3 3 2 3 3 3 4 3 4 2 3 3 3 3 4 2 4 2 2 2 3 5

Nfung_1 4 5 5 5 4 4 4 3 4 5 5 4 3 3 3 4 4 3 3 4 4 3 2 2 4 4 1 4 4 3 3 4 4 2 4 4 5 . 5 5 2 5 4 4 5 3 4 4 5 3 4 4 4 3 4 3 4 3 4 2 4 2 5 2 3 3 4 4

Nfung_2 4 3 5 3 5 4 4 3 4 3 5 4 3 2 2 4 4 3 4 4 4 3 2 2 2 4 1 4 3 3 3 4 3 3 4 3 3 . 4 3 3 3 3 3 5 3 4 3 3 3 3 4 4 4 4 3 4 3 4 2 4 2 5 2 2 2 3 4

Nfung_3 4 4 3 2 2 4 5 4 4 3 4 2 3 2 2 3 3 3 3 4 4 2 2 1 3 4 1 4 3 3 3 4 2 1 2 2 2 . 3 3 3 4 3 3 5 3 4 4 3 3 2 3 3 4 5 2 3 4 4 3 4 2 5 3 2 2 3 3

Case Summaries NF_6 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246

NE_1 3 3 4 2 2 3 1 2 2 3 4 3 3 3 2 1 4 2 4 1 4 3 4 3 4 3 3 3 4 3 2 4 4 4 4 1 3 3 3 2 3 4

NE_2 2 3 4 3 3 2 1 1 2 3 3 4 4 3 4 1 4 3 4 2 4 2 3 3 3 3 3 3 3 2 2 3 3 4 3 1 3 3 3 2 5 2

NE_3 3 3 4 2 2 2 1 1 2 3 4 4 4 2 2 1 4 3 3 1 4 2 4 3 3 3 3 3 2 3 2 3 3 4 1 2 3 3 3 3 5 3

NE_4 3 3 5 2 3 2 1 1 2 3 2 4 4 3 4 1 4 3 3 1 4 2 3 3 3 3 3 3 3 3 2 3 3 4 1 2 3 3 3 3 4 3

NE_5 2 3 5 2 3 4 1 1 2 3 2 4 5 3 4 1 4 3 3 2 4 2 3 3 3 3 3 3 3 3 2 3 3 4 1 3 4 3 3 3 5 3

3 3 5 2 3 2 1 1 2 3 3 4 4 3 2 1 4 3 3 1 4 2 4 3 3 3 3 3 3 4 2 3 3 4 3 2 4 3 3 2 4 3

Nfung_1 3 3 4 3 2 4 1 3 4 3 4 4 3 2 4 5 5 5 4 3 4 3 4 4 4 3 4 5 2 4 3 4 4 4 5 4 4 4 4 4 4 5

Nfung_2 3 4 4 3 2 4 1 2 3 3 4 4 3 3 4 3 4 3 4 3 4 3 3 3 4 3 4 5 4 4 3 3 4 4 4 4 4 3 4 3 5 4

Nfung_3 4 3 5 2 1 4 1 1 4 2 4 4 4 2 2 2 3 3 2 2 4 3 4 3 4 3 3 5 3 5 2 3 4 4 3 3 4 3 3 4 4 4

Case Summaries

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

Nfung_4 5 3 2 5 4 4 4 3 3 4 2 4 4 3 5 3 3 3 5 3 2 4 3 2 3 4 4 5 5 4 2 2 1 1 2 2 2 2 4 3 1 2 3 4 3 2 4 3 4 3 3 3 4 3 2 2 2 2 2 3 3 2 . 3 4 4 3 4

NS_1

NS_2 4 1 1 3 2 4 2 3 2 3 3 4 3 2 4 3 3 2 3 3 3 4 4 4 2 3 3 5 4 3 3 3 3 3 3 1 2 2 2 3 1 3 1 3 1 3 3 3 2 4 3 4 3 2 3 2 2 3 2 1 3 2 . 3 3 2 2 3

NS_3 4 1 1 3 2 2 2 2 2 3 4 4 3 2 4 3 4 2 3 3 3 3 4 5 3 3 3 4 4 3 3 2 2 3 3 1 2 3 2 3 1 3 1 3 1 3 2 3 2 3 3 3 3 3 2 2 2 3 2 1 3 2 . 2 3 2 2 2

NS_4 4 1 1 3 2 2 3 2 2 4 3 2 3 2 4 3 4 2 3 3 3 4 4 2 2 3 3 5 2 2 3 2 3 1 1 1 2 3 2 3 1 3 1 3 1 3 3 3 2 4 3 3 3 4 4 2 2 3 2 1 3 2 . 2 3 1 2 2

4 1 1 3 2 3 3 2 2 3 4 2 3 2 4 3 4 2 3 3 3 4 4 3 3 3 3 4 2 2 3 2 2 1 1 1 2 3 2 3 1 3 1 3 1 3 3 3 2 3 3 3 3 3 3 3 2 2 2 1 3 2 . 2 3 3 2 4

WOM_1 5 1 1 3 3 3 2 3 2 5 3 2 4 3 4 2 3 1 3 3 2 4 4 1 3 3 3 4 3 4 2 3 3 1 1 2 2 2 2 4 1 2 1 3 1 1 3 3 3 4 3 3 3 3 2 4 3 4 1 3 3 2 . 2 3 2 2 3

WOM_2 5 1 1 3 2 3 2 3 2 4 3 2 3 3 4 2 3 2 3 3 3 3 4 2 3 3 3 3 3 3 2 3 2 2 2 1 1 2 2 4 1 3 1 3 1 1 3 3 3 3 3 3 3 3 5 4 4 4 1 3 3 2 . 2 3 3 2 4

WOM_3 5 2 2 3 3 3 2 2 3 4 3 2 3 3 4 3 3 3 3 3 3 4 3 3 4 3 3 1 3 5 3 3 3 1 1 1 2 3 3 4 1 3 1 4 4 2 3 4 3 3 3 4 4 3 3 4 4 2 1 1 3 2 . 2 4 2 2 2

Gender 2 1 1 1 2 2 2 2 1 1 1 1 1 2 1 2 1 2 1 1 1 1 2 1 1 2 2 1 2 2 2 2 1 1 1 1 2 1 2 1 2 2 1 2 2 2 2 1 2 2 1 1 1 1 2 2 1 1 2 1 1 1 1 1 2 2 2 2

Case Summaries

69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136

Nfung_4 3 2 3 2 3 3 4 3 3 3 5 4 3 2 3 3 4 4 4 3 3 3 2 3 4 5 3 4 2 3 4 2 3 4 4 4 4 3 5 4 2 5 3 3 5 4 1 2 3 2 3 3 3 4 3 5 4 4 4 4 4 4 2 4 3 4 3 2

NS_1

NS_2 4 3 2 3 2 2 4 1 3 3 5 3 3 3 3 3 1 3 2 2 3 4 2 3 4 4 3 4 3 3 3 2 2 4 3 3 4 2 3 4 2 4 1 3 3 3 2 3 3 2 3 3 3 4 4 3 3 2 3 3 3 2 3 3 2 4 3 2

NS_3 3 3 2 4 3 1 4 1 3 3 5 3 3 3 3 3 1 3 2 2 2 4 3 3 3 4 3 3 3 3 3 2 2 3 3 3 4 2 2 4 2 4 3 4 3 3 3 4 3 2 3 3 3 4 4 3 2 2 3 2 2 2 2 3 2 4 2 2

NS_4 3 3 2 3 3 1 4 1 3 3 5 4 3 2 3 3 3 3 3 2 2 4 3 4 3 4 3 3 3 3 3 2 2 2 3 3 4 2 3 3 2 4 3 3 3 3 2 3 2 2 3 3 3 3 3 3 2 2 2 2 2 2 4 3 2 4 2 2

3 3 1 4 3 1 4 1 3 3 5 3 3 3 3 3 4 3 3 2 3 3 3 3 3 4 3 3 3 3 3 2 3 2 3 3 4 3 2 3 2 4 3 3 1 3 3 4 1 4 3 3 3 3 4 3 3 1 2 2 2 2 2 3 1 4 2 2

WOM_1 3 3 1 3 2 3 3 1 3 2 3 3 3 2 3 3 1 3 3 2 3 3 3 3 3 4 4 5 4 3 3 1 2 3 3 3 3 2 5 5 3 4 4 2 1 4 2 2 2 2 3 2 4 2 3 3 5 4 4 4 5 1 3 3 3 4 2 2

WOM_2 3 2 1 2 2 3 3 1 3 3 3 3 3 2 3 3 3 3 4 3 3 2 3 3 3 4 4 4 2 3 3 2 2 4 3 3 3 2 5 5 3 4 5 3 1 3 2 2 2 2 3 2 4 3 3 2 5 4 4 4 5 1 2 3 2 4 2 2

WOM_3 3 3 1 2 2 3 3 1 3 2 3 2 3 3 3 3 4 1 3 3 3 4 3 3 3 4 3 5 3 3 4 2 3 3 3 2 3 3 5 5 3 4 3 3 2 2 3 3 3 3 3 2 5 4 2 5 5 5 5 4 5 5 3 3 3 4 3 3

Gender 2 2 2 2 1 2 2 2 2 1 2 1 1 2 1 1 1 2 2 2 2 1 2 2 1 1 2 2 2 1 1 2 2 1 1 1 1 1 1 1 2 1 1 1 2 1 1 2 1 1 2 2 1 1 1 1 1 2 1 2 2 1 2 2 2 2 1 1

Case Summaries

137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204

Nfung_4 3 3 3 2 5 4 3 2 5 3 4 4 3 3 3 3 3 4 4 5 4 1 2 2 2 3 1 4 2 3 3 3 2 2 2 3 2 . 4 3 2 2 3 3 5 3 4 3 3 3 2 4 3 4 3 2 3 4 4 3 4 2 5 3 3 3 2 3

NS_1

NS_2 4 1 3 2 1 1 5 1 3 3 3 4 2 3 2 3 4 3 3 4 3 3 3 1 2 3 1 3 3 3 3 4 3 2 3 1 2 . 3 2 3 3 2 1 5 3 3 2 3 4 2 4 3 4 3 2 2 4 3 2 4 2 4 3 3 2 3 4

NS_3 3 1 3 2 1 1 4 1 3 2 3 4 2 3 2 3 4 3 3 4 3 2 3 1 3 3 1 3 3 3 3 3 2 2 3 1 2 . 3 2 3 4 1 1 5 3 3 2 2 4 3 3 3 3 3 2 2 3 3 2 4 2 4 4 3 2 3 4

NS_4 3 1 3 2 1 1 5 1 3 2 4 2 2 3 2 3 4 3 3 2 2 3 1 1 3 3 1 3 3 3 3 3 4 2 3 1 2 . 3 2 3 3 1 1 5 3 3 2 2 4 3 3 3 3 3 2 2 2 3 2 3 2 4 3 3 2 3 4

3 1 3 2 1 1 5 1 3 2 3 2 2 3 2 3 4 3 3 2 2 2 1 1 3 3 1 3 3 3 3 3 3 2 2 1 2 . 3 2 3 4 1 1 5 3 3 2 3 3 3 3 3 3 3 2 3 2 3 3 3 2 4 3 3 2 3 4

WOM_1 4 1 3 1 1 1 3 1 3 3 5 2 3 2 1 3 4 3 3 3 4 3 1 2 2 4 1 3 1 3 3 3 2 3 4 3 2 . 3 2 3 3 3 1 3 3 3 2 3 3 3 3 4 5 3 1 2 3 3 2 5 3 4 2 2 1 2 4

WOM_2 4 1 3 1 1 1 2 1 3 3 4 2 3 2 2 3 4 3 3 3 3 2 2 1 2 4 1 3 1 3 3 3 5 4 4 3 2 . 3 2 2 2 3 1 3 3 3 3 3 2 3 3 4 4 3 2 2 4 3 2 5 3 4 3 2 2 3 4

WOM_3 3 1 3 1 1 4 1 2 3 2 4 2 3 3 3 3 3 3 3 3 5 3 1 1 3 4 1 4 2 4 3 4 3 4 2 1 2 . 4 2 3 2 3 1 3 3 1 3 3 4 3 3 3 5 3 2 3 3 2 3 5 3 4 3 3 3 3 3

Gender 2 1 1 2 2 2 2 1 1 2 1 1 2 2 2 1 2 2 2 2 2 1 1 1 1 1 2 2 2 1 1 1 2 1 1 1 1 1 2 2 2 2 2 2 2 1 2 2 2 1 2 1 2 2 1 2 2 1 1 1 1 2 1 1 2 2 1 2

Case Summaries

205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246

Nfung_4 3 4 5 1 2 4 1 3 3 4 4 3 3 2 2 2 4 3 3 3 4 3 4 3 4 3 4 5 2 3 2 4 4 4 3 5 3 3 3 4 5 4

NS_1

NS_2 2 3 5 3 1 2 1 1 1 3 2 4 2 2 3 2 3 2 4 2 4 3 3 3 3 4 4 4 3 3 2 3 4 4 1 3 3 3 3 4 3 2

NS_3 3 3 4 2 1 2 1 1 1 2 2 3 3 2 3 2 3 2 3 2 4 3 3 3 3 4 3 4 3 3 2 3 4 4 3 3 3 3 3 4 3 2

NS_4 2 3 5 3 1 2 1 1 1 3 2 3 4 2 3 2 3 2 3 2 4 3 4 3 3 4 3 4 3 3 2 3 4 3 3 3 2 3 3 3 3 2

3 3 4 2 1 2 1 1 1 3 2 3 3 3 2 2 3 2 3 1 4 3 3 3 3 3 3 4 3 3 2 3 4 3 3 1 1 3 3 3 3 1

WOM_1 3 3 4 3 2 2 1 1 1 3 3 3 3 4 4 2 3 2 3 1 3 2 3 3 3 3 3 4 4 3 1 3 3 5 4 1 2 3 2 2 3 4

WOM_2 3 3 3 2 1 2 1 1 1 3 3 3 3 4 4 2 3 2 3 1 3 3 3 3 3 2 3 4 2 3 2 3 3 5 5 1 2 3 2 3 2 4

WOM_3 4 3 1 3 1 3 1 1 4 3 3 4 3 4 2 2 4 2 3 1 3 2 2 3 1 4 3 4 3 3 2 3 3 5 3 2 3 3 2 4 5 5

Gender 1 2 1 1 1 2 2 1 2 2 2 1 1 2 1 1 2 2 2 2 2 1 1 1 2 1 1 1 2 1 2 1 1 1 1 2 1 2 2 1 1 2

Case Summaries

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

Usia 23 26 24 28 23 23 22 22 22 20 22 22 29 41 55 23 33 24 21 29 21 33 20 20 23 24 28 22 17 20 21 18 24 26 22 23 29 43 41 30 18 22 21 22 22 23 21 21 19 22 23 32 19 18 17 17 21 25 30 30 35 30 27 29 49 22 18 17

Pekerjaan 1 2 2 3 4 4 4 4 4 4 4 4 3 5 3 3 3 6 7 7 7 7 7 4 6 3 8 3 9 4 4 9 7 3 9 7 7 7 10 7 9 9 9 4 4 4 4 6 4 4 3 11 9 9 9 9 7 4 11 11 3 3 3 3 3 12 4 4

Pendapatan 2000000 2000000 1500000 1000000 . 1000000 1000000 . . . . 600000 3300000 . 1500000 1700000 3500000 1000000 1000000 3500000 1000000 1250000 1000000 . 3000000 . . . . . . . 700000 500000 . . 500000 1500000 1500000 1000000 . . . . . . . 1000000 . . 2000000 . . . . . . . 600000 1000000 2000000 3000000 . 3000000 2000000 . . .

Menggunakan 2009 1 bln 3 bln 2009 3 bln 11 bln 2010 2009 2010 2009 1 thn 1 thn 2 thn 2009 2009 7 bln 2007 5 bln 2007 1 thn 2010 2008 6 bln 1 bln 2 bln 6 bln 1 bln 1 thn 6 bln 3 bln 2009 2 bln 2010 2010 5 bln 1 thn 2010 2010 2010 2008 3 thn 1 thn 2 bln 5 bln 1,5 bln 2 thn 2 thn 2 bln 1 thn 2010 4 bln 2009 2010 2009 2009 2010 1 thn 1 thn 2009 2009 3 bln 4 bln 6 bln 1 thn 2009 5 bln 2009 3 bln

Merek 17 2 3 4 5 6 4 7 8 9 10 4 11 12 13 4 14 2 15 4 16 6 4 4 4 4 4 4 6 4 17 4 17 4 4 4 4 17 4 4 17 17 4 18 12 4 6 19 4 4 20 6 17 4 4 4 15 21 22 4 4 23 17 4 6 4 4 4

Pernah 1 2 2 2 2 2 2 2 2 2 2 2 1 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 2 2 2

Menyarankan 3 2 3 3 1 3 2 2 3 3 2 2 4 3 3 3 3 3 3 3 4 3 3 5 3 3 3 3 1 3 1 3 3 3 3 2 3 3 3 2 2 2 3 3 3 4 3 3 3 3 3 3 3 2 3 3 1 3 3 3 3 3 3 3 3 4 3 5

Bagus 2 5 2 5 1 1 1 5 1 2 2 5 1 5 4 1 5 1 1 5 2 2 1 5 3 2 2 2 1 3 2 3 2 1 2 5 1 5 5 2 4 5 1 3 5 5 1 1 5 1 5 1 1 3 1 2 3 5 2 1 1 5 4 5 3 5 1 4

Case Summaries

69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136

Usia 18 18 24 23 24 26 23 25 31 21 22 29 22 27 23 32 24 31 21 19 30 19 24 20 25 31 28 20 24 27 35 35 23 18 31 23 21 28 31 33 27 22 26 27 31 31 27 20 26 21 21 21 24 21 17 26 42 21 20 41 23 34 22 23 36 29 23 25

Pekerjaan 4 9 4 3 3 11 7 13 3 13 4 7 3 4 3 3 6 6 3 6 7 9 3 7 7 7 7 7 6 7 10 7 4 6 3 7 7 3 3 7 6 6 3 7 7 7 4 3 7 4 4 4 4 4 9 4 6 4 4 8 4 13 13 9 3 7 4 13

Pendapatan . . . . . . . . . . . 1500000 . . . . 1500000 1000000 900000 800000 . . 800000 . . . . 650000 750000 1750000 2000000 . 1000000 . . 800000 . . 2000000 . . 6000000 1000000 5000000 1000000 2000000 . . . . . 600000 . . . . . . . . . 1500000 . . 500000 600000 2000000 3000000

Menggunakan 2 bln 2010 2010 6 bln 1 thn 3 bln 6 bln 2 thn 3 bln 2 bln 3 bln 6 bln 1 bln 4 bln 5 bln 8 bln 2010 1 thn 1,5 thn 4 bln 2 bln 3 thn 3 thn 1 thn 1 thn 2 thn 1 thn 3 thn 2 bln 2 bln 1 thn 1 bln 1 bln 3 bln 1 bln 3 bln 1 thn 2 bln 3 thn 2008 6 bln 2008 2008 5 bln 8 bln 1 thn 3 thn 3 thn 1 thn 2 thn 1 bln 6 bln 2009 1 bln 1 bln 2 thn 2 thn 2007 2 thn 1 thn 3 thn 1 thn 1 thn 3 bln 2010 2010 7 bln 1 thn

Merek 24 22 4 4 4 16 17 4 4 4 4 4 4 4 4 4 25 4 2 4 4 6 4 9 20 15 26 6 4 4 4 4 17 4 2 4 4 4 4 4 4 4 4 4 4 17 6 25 4 4 17 6 4 4 24 16 4 4 4 4 4 4 4 27 4 17 17 4

Pernah 2 2 2 2 2 2 2 2 1 2 2 2 2 1 2 2 1 1 2 2 2 1 2 2 2 1 1 1 1 1 2 1 2 2 2 2 2 2 2 2 2 1 1 2 2 2 1 1 2 1 2 2 2 2 1 2 2 2 1 2 2 2 2 1 2 2 1 1

Menyarankan 5 3 5 1 3 3 3 3 3 5 3 4 3 5 3 3 3 3 4 4 4 5 3 4 5 2 4 2 3 2 2 5 2 4 2 5 3 3 3 3 3 3 3 4 3 3 3 3 2 5 4 2 2 3 1 1 4 1 3 1 1 3 1 5 1 3 3 2

Bagus 2 4 5 1 5 1 1 1 1 5 1 1 5 1 5 5 1 3 5 1 3 1 3 3 5 1 3 1 3 1 1 3 1 3 3 2 3 1 2 3 1 3 2 5 2 1 5 1 2 1 2 1 3 4 1 1 1 5 2 5 5 1 1 5 2 2 1 1

Case Summaries

137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204

Usia 27 28 20 21 22 21 17 24 28 22 20 22 41 23 24 29 20 24 28 17 20 24 22 23 43 30 18 22 23 21 23 32 17 21 25 30 30 27 49 18 18 25 26 25 22 25 31 19 30 19 24 25 28 20 27 35 23 18 23 28 33 27 22 27 23 24 21 20

Pekerjaan 6 3 4 4 4 4 3 2 3 4 4 4 5 3 6 7 7 3 8 9 4 7 9 7 7 7 9 4 4 6 3 11 9 7 4 11 3 3 3 4 9 3 11 13 4 3 6 6 7 9 3 7 7 7 7 7 4 6 7 3 7 6 6 7 3 6 7 7

Pendapatan 5000000 . . . 1500000 . . 1500000 1000000 . . 600000 . 1700000 1000000 3500000 1000000 . . . . 700000 . . 1500000 1000000 . . . 1000000 2000000 . . . . 1000000 3000000 . 2000000 . . . . . . . 1000000 800000 . . 800000 . . 650000 1750000 . 1000000 . 800000 . . . 6000000 5000000 1700000 1000000 1000000 1000000

Menggunakan 1,5 thn 1 thn 1 bln 1 bln 2009 2 bln 7 bln 3 bln 2009 2009 2009 1 thn 2009 7 bln 5 bln 1 thn 6 bln 6 bln 1 bln 6 bln 3 bln 2010 5 bln 1 thn 2010 2008 3 thn 5 bln 2 thn 2 bln 4 bln 2009 2009 1 thn 1 thn 2009 4 bln 6 bln 2009 2009 2010 2 bln 3 bln 2 thn 3 bln 3 bln 1 thn 4 bln 4 bln 3 thn 3 thn 8 bln 1 thn 3 thn 2 bln 1 bln 1 bln 3 bln 3 bln 2 thn 2008 1 thn 2008 5 bln 7 bln 5 bln 2010 6 bln

Merek 17 4 22 4 17 17 4 3 4 7 9 4 12 4 2 4 4 4 4 6 4 17 4 4 17 4 17 18 4 19 20 6 4 15 21 4 23 17 6 4 22 4 16 4 4 4 4 4 4 6 4 20 26 6 4 4 17 4 4 4 4 4 4 4 4 2 16 4

Pernah 1 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 1 1 2 2 2 2 2 2 2 1 2 2 1 2 2 1 1 1 1 2 2 2 2 2 2 1 2 2 2 2 2

Menyarankan 1 3 3 5 3 4 3 3 3 2 3 2 3 3 3 3 3 3 3 1 3 3 3 2 3 2 2 3 4 3 3 3 3 1 3 3 3 3 3 3 3 1 3 3 3 3 3 4 4 5 3 5 4 2 2 5 2 4 5 3 3 3 3 4 3 3 4 3

Bagus 1 5 1 1 1 1 1 2 5 5 2 5 5 1 1 5 1 2 2 1 3 2 2 5 5 2 4 3 5 1 5 1 1 3 5 1 5 4 3 1 4 1 1 1 1 5 3 1 3 1 3 5 3 1 1 3 1 3 2 1 3 1 3 5 1 1 2 1

Case Summaries

205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246

Usia 23 28 26 24 23 41 18 21 22 21 19 32 18 17 25 30 49 18 18 24 23 21 29 23 31 19 25 31 24 27 35 31 21 33 26 31 26 21 21 21 26 21

Pekerjaan 6 8 3 7 7 10 9 9 4 4 4 11 9 9 4 3 3 4 4 4 7 13 7 3 6 9 7 7 6 7 7 3 7 7 3 7 7 4 4 4 4 4

Pendapatan 3000000 . . 700000 . 1500000 . . . . . . . . . 3000000 2000000 . . . . . 1500000 . 1000000 . . . 750000 1750000 . . . . 1000000 1000000 . . 600000 . . .

Menggunakan 2 bln 1 bln 5 bln 2010 1 thn 2010 3 thn 2 bln 1,5 bln 2 thn 1 thn 2009 2009 2010 1 thn 4 bln 2009 2009 2 bln 2010 6 bln 2 bln 6 bln 5 bln 1 thn 3 thn 1 thn 2 thn 2 bln 2 bln 1 bln 1 bln 1 thn 2008 2008 8 bln 1 thn 1 bln 6 bln 1 bln 2 thn 2007

Merek 4 4 4 17 4 4 17 4 12 6 4 6 4 4 21 23 6 4 24 4 17 4 4 4 4 6 20 15 4 4 4 2 4 4 4 4 4 17 6 4 16 4

Pernah 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 1 1 2 1 1 1 1 2 2 2 1 2 2 2 2 2 2 2

Menyarankan 3 3 3 3 2 3 2 3 3 3 3 3 2 3 3 3 3 3 5 5 3 5 4 3 3 5 5 2 3 2 5 2 3 3 3 3 2 4 2 3 1 1

Bagus 3 2 2 2 5 5 4 1 5 1 5 1 3 2 5 5 3 1 2 5 1 5 1 5 3 1 5 1 3 1 3 3 3 3 2 2 2 2 1 4 1 5

Case Summaries Beli 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

Pulsa 2 5 2 5 5 1 1 5 1 2 2 2 1 5 1 5 5 5 3 5 2 2 5 5 3 1 1 2 3 3 2 3 2 1 2 2 3 5 5 2 4 5 1 3 5 5 1 1 2 1 5 1 1 5 1 3 3 5 2 5 1 5 4 5 3 5 5 5

2 3 2 1 1 1 1 1 2 1 1 1 4 5 1 1 4 1 5 3 1 1 1 1 2 1 1 1 2 1 1 1 1 1 1 1 3 1 1 1 5 2 1 1 2 2 1 2 1 1 4 5 1 1 2 1 1 1 1 1 2 2 1 5 5 1 1 1


Pulsa 1 1 5 1 5 1 1 1 1 5 1 1 5 5 5 5 1 3 3 1 5 1 3 3 5 1 3 1 3 1 1 5 1 3 3 2 3 1 2 3 1 3 5 5 2 1 1 1 2 1 1 1 3 2 1 1 1 5 2 5 5 1 1 1 2 2 1 1

2 2 2 1 1 1 1 1 1 1 1 1 1 2 1 1 2 3 1 2 1 2 1 1 1 4 3 1 2 1 2 4 2 1 1 3 1 2 2 4 1 1 1 2 1 1 1 1 2 1 2 1 1 3 1 1 3 2 1 3 2 1 1 1 1 1 1 1


Pulsa 1 5 1 5 1 5 5 2 5 5 2 2 5 5 5 5 5 1 1 3 3 2 2 2 5 2 4 3 5 1 5 1 1 3 5 5 5 4 3 5 1 1 1 1 1 5 3 1 5 1 3 5 3 1 1 5 1 3 2 1 3 1 3 5 5 5 2 5

2 1 1 2 5 2 1 2 1 1 1 1 5 1 1 3 1 1 1 2 1 1 1 1 1 1 5 1 2 2 4 5 2 1 1 1 2 1 5 1 2 1 1 1 1 1 3 2 1 2 1 1 3 1 1 4 2 1 3 2 4 1 1 2 1 1 1 1

Case Summaries Beli 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246

Pulsa 3 1 2 2 2 5 4 1 5 1 2 1 5 3 5 5 3 5 1 5 1 5 1 5 3 1 5 1 3 1 5 3 3 3 5 2 2 1 1 2 1 5

2 1 1 1 1 1 5 1 2 1 1 5 1 1 1 2 5 1 2 2 1 1 1 1 3 2 1 4 2 1 4 1 1 4 1 1 2 2 1 3 1 2

LAMPIRAN X TABEL DISTRIBUSI R

TABEL DISTRIBUSI R 5% Df 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50

5% 0,997 0,950 0,878 0,811 0,754 0,707 0,666 0,632 0,602 0,576 0,553 0,532 0,514 0,497 0,482 0,468 0,456 0,444 0,433 0,423 0,413 0,404 0,396 0,388 0,381 0,374 0,367 0,361 0,355 0,349 0,344 0,339 0,334 0,329 0,325 0,320 0,316 0,312 0,308 0,304 0,301 0,297 0,294 0,291 0,288 0,285 0,282 0,279 0,276 0,273

Df 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100

5% 0,271 0,268 0,266 0,263 0,261 0,259 0,256 0,254 0,252 0,250 0,248 0,246 0,244 0,242 0,240 0,239 0,237 0,235 0,234 0,232 0,230 0,229 0,227 0,226 0,224 0,223 0,221 0,220 0,219 0,217 0,216 0,215 0,213 0,212 0,211 0,210 0,208 0,207 0,206 0,205 0,204 0,203 0,202 0,201 0,200 0,199 0,198 0,197 0,196 0,195

Df 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150

5% 0,194 0,193 0,192 0,191 0,190 0,189 0,188 0,187 0,187 0,186 0,185 0,184 0,183 0,182 0,182 0,181 0,180 0,179 0,179 0,178 0,177 0,176 0,176 0,175 0,174 0,174 0,173 0,172 0,172 0,171 0,170 0,170 0,169 0,168 0,168 0,167 0,167 0,166 0,165 0,165 0,164 0,164 0,163 0,163 0,162 0,161 0,161 0,160 0,160 0,159

Df 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200

5% 0,159 0,158 0,158 0,157 0,157 0,156 0,156 0,155 0,155 0,154 0,154 0,153 0,153 0,152 0,152 0,151 0,151 0,151 0,150 0,150 0,149 0,149 0,148 0,148 0,148 0,147 0,147 0,146 0,146 0,146 0,145 0,145 0,144 0,144 0,144 0,143 0,143 0,142 0,142 0,142 0,141 0,141 0,141 0,140 0,140 0,139 0,139 0,139 0,138 0,138

LAMPIRAN XI ANALISIS TAMBAHAN

Descriptives Descriptive Statistics N Conformance Durability Fit and Finish Valid N (listwise)

246 246 246 246

Minimum 1.00 1.00 1.00

Maximum 5.00 5.00 5.00

Mean 3.0379 2.6220 2.4255

Std. Deviation .84457 .91214 .88094


N Confrmce_1 Confrmce_2 Confrmce_3

246 246 246

Mean 3.24 3.09 2.78

Std. Deviation .955 .959 .925

Std. Error Mean .061 .061 .059


Confrmce_1 Confrmce_2 Confrmce_3

t 3.384 .776 -4.296

df 245 245 245

Sig. (2-tailed) .001 .438 .000

Mean Difference .206 .047 -.253

95% Confidence Interval of the Difference Lower Upper .09 .33 -.07 .17 -.37 -.14


N Drblty_1 Drblty_2 Drblty_3

246 246 246

Mean 2.74 2.59 2.54

Std. Deviation .989 .981 .924



Drblty_1 Drblty_2 Drblty_3

t 1.804 -.586 -1.312

df 245 245 245

Sig. (2-tailed) .073 .559 .191

Mean Difference .114 -.037 -.077

95% Confidence Interval of the Difference Lower Upper -.01 .24 -.16 .09 -.19 .04


N Fit_fnsh_1 Fit_fnsh_2 Fit_fnsh_3

246 246 246

Mean 2.48 2.39 2.40

Std. Deviation .959 .882 1.017



t Fit_fnsh_1 Fit_fnsh_2 Fit_fnsh_3

.952 -.627 -.356

df 245 245 245

Sig. (2-tailed) .342 .531 .722

Mean Difference .058 -.035 -.023

95% Confidence Interval of the Difference Lower Upper -.06 .18 -.15 .08 -.15 .10


246 246 246 246 246 246 246 246 246 246 246 246

Mean 3.9621 3.2114 3.2981 2.6938 2.6220 3.1653 3.5678 3.0379 2.4255 3.1093 3.0041 2.8089

Std. Deviation .66079 .79199 .74421 .83418 .91214 .82849 .71693 .84457 .88094 .56617 .70436 .85103

Std. Error Mean .04213 .05050 .04745 .05319 .05816 .05282 .04571 .05385 .05617 .03610 .04491 .05426

244

3.3371

.74629

.04778

244 246 244

2.6988 2.9598 2.8005

.80791 .64252 .88338

.05172 .04097 .05655

N Price Perfomance Feature Reliability Durability Serviceability Aesthetic Conformance Fit and Finish Kualitas Produk Nilai Fungsional Nilai Emosional Nilai Fungsional (Value for Money) Nilai Sosial Brand Perceived Quality Word of Mouth


Price Perfomance Feature Reliability Durability Serviceability Aesthetic Conformance Fit and Finish Kualitas Produk Nilai Fungsional Nilai Emosional Nilai Fungsional (Value for Money) Nilai Sosial Brand Perceived Quality Word of Mouth

95% Confidence Interval of the Difference Lower Upper 1.2691 1.4350 .5019 .7008 .5946 .7816 -.0210 .1885 -.1026 .1265 .4513 .6594 .8677 1.0478 .3219 .5340 -.2952 -.0739 .4282 .5704 .3056 .4825 .0921 .3058

t 32.092 11.910 14.502 1.575 .206 10.513 20.953 7.947 -3.285 13.832 8.775 3.667

df 245 245 245 245 245 245 245 245 245 245 245 245

Sig. (2-tailed) .000 .000 .000 .117 .837 .000 .000 .000 .001 .000 .000 .000

Mean Difference 1.35206 .60138 .68810 .08377 .01195 .55531 .95775 .42794 -.18453 .49930 .39407 .19894

15.219

243

.000

.72709

.6330

.8212

1.716 8.540 3.369

243 245 243

.087 .000 .001

.08877 .34983 .19055

-.0131 .2691 .0792

.1906 .4305 .3019

BAB V PENUTUP. Kualitas produk (performance, reliability, durability, aestetic, comformance

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