DAFTAR ISI
HALAMAN SAMPUL ..............................................................................................i HALAMAN JUDUL..................................................................................................ii HALAMAN PENGESAHAN ....................................................................................iii HALAMAN PERNYATAAN ORISINALITAS .......................................................iv HALAMAN PERNYATAAN PERSETUJUAN AKADEMIS.................................v KATA PENGANTAR ...............................................................................................vi ABSTRAK .................................................................................................................viii DAFTAR ISI ..............................................................................................................ix DAFTAR GAMBAR .................................................................................................xii DAFTAR TABEL ......................................................................................................xiii
BAB I PENDAHULUAN ..........................................................................................1 1.1
Gambaran Umum Objek Penelitian ...............................................................1
1.1.1
Profil PT. KHI Pipe Industries .......................................................................1
1.1.2
Visi Misi PT. KHI Pipe Indusrties .................................................................2
1.1.3
Logo PT. KHI Pipe Industries ........................................................................3
1.1.4
Struktur Organisasi PT. KHI Pipe Industries .................................................3
1.1.5
Daftar Pegawai PT. KHI Pipe Industries .......................................................5
1.1.6
Proses Bisnis PT. KHI Pipe Industries ...........................................................5
1.2
Latar Belakang Penelitian ..............................................................................6
1.3
Perumusan Masalah........................................................................................10
1.4
Tujuan Penelitian............................................................................................11
1.5
Kegunaan Penelitian .......................................................................................11
1.6
Sistematika Penulisan Tugas Akhir ................................................................12
viii
BAB II TINJAUAN PUSTAKA DAN LINGKUP PENELITIAN ..........................14 2.1
Tinjauan Pustaka Penelitian ...........................................................................14
2.1.1
Rangkuman Teori ...........................................................................................14
2.2
Penelitian Terdahulu ......................................................................................20
2.3
Kerangka Pemikiran .......................................................................................41
2.4
Hipotesis Penelitian ........................................................................................43
2.5
Ruang Lingkup Penelitian ..............................................................................44
2.5.1
Variabel dan Sub Variabel Penelitian ............................................................44
2.5.2
Lokasi dan Objek Penelitian ..........................................................................45
2.5.3
Waktu dan Periode Penelitian ........................................................................45
BAB III METODE PENELITIAN.............................................................................46 3.1
Jenis Penelitian ...............................................................................................46
3.2
Variabel Operasional ......................................................................................47
3.2.1
Variabel Eksogen (Variabel Bebas) ...............................................................47
3.2.2
Variabel Endogen (Variabel Terikat) .............................................................47
3.3
Tahapan Penelitian .........................................................................................53
3.4
Populasi dan Sampel ......................................................................................56
3.4.1
Populasi ..........................................................................................................56
3.4.2
Sampel ............................................................................................................57
3.5
Pengumpulan Data .........................................................................................58
3.5.1
Data Primer ....................................................................................................58
3.5.2
Data Sekunder ................................................................................................59
3.6
Uji Validitas dan Reliabilitas .........................................................................59
3.6.1
Uji Validitas ...................................................................................................59
3.6.2
Uji Reliabilitas ...............................................................................................61
3.7
Teknik Analisis Data dan Pengujian Hipotesis ..............................................62
3.7.1
Teknik Analisis Data ......................................................................................62
3.7.2
Pengujian Hipotesis ........................................................................................63
ix
BAB IV HASIL PENELITIAN DAN PEMBAHASAN ...........................................64 4.1
Karakteristik Responden ................................................................................64
4.1.1. Karakteristik Responden Berdasarkan Jenis Kelamin....................................65 4.1.2. Karakteristik Responden Berdasarkan Usia ...................................................66 4.1.3. Karakteristik Responden Berdasarkan Masa Kerja ........................................68 4.1.4. Karakteristik Responden Berdasarkan Pendidikan ........................................70 4.2.
Hasil Penelitian ..............................................................................................70
4.2.1. Pengujian Model Pengukuran (Measurement Outer Model) .........................70 4.2.2. Pengujian Model Struktural (Structural Inner Model) ...................................85 4.2.3. Uji Hipotesis ...................................................................................................86 4.3.
Pembahasan Hasil Penelitian .........................................................................90
4.3.1. Pengaruh Komitmen Jajaran Manajemen Mengorganisasikan Pengelolaan Reverse logistics terhadap Kinerja Reverse logistics .....................................90 4.3.2. Pengaruh Penerapan Teknologi Logistik terhadap Kinerja Reverse logistics ........................................................................................................................91 4.3.3. Pengaruh Komitmen Jajaran Manajemen Mengorganisasikan Pengelolaan Reverse logistics terhadap Kapabilitas Inovasi ..............................................91 4.3.4. Pengaruh Penerapan Teknologi Logistik terhadap Kapabilitas Inovasi .........92 4.3.5. Pengaruh Komitmen Jajaran Manajemen Mengorganisasikan Pengelolaan Reverse logistics terhadap Kapabilitas Komunikasi ......................................92 4.3.6. Pengaruh Penerapan Teknologi Logistik terhadap Kapabilitas Komunikasi .. ........................................................................................................................93 4.3.7. Pengaruh Kapabilitas Inovasi terhadap Kinerja Reverse logistics .................93 4.3.8. Pengaruh Kapabilias Komunikasi terhadap Kinerja Reverse logistics ..........94
BAB V KESIMPULAN DAN SARAN .....................................................................96 5.1.
Kesimpulan.....................................................................................................96
5.2.
Saran ...............................................................................................................97
DAFTAR PUSTAKA ................................................................................................99 LAMPIRAN
x
DAFTAR GAMBAR
Gambar 1.1 Logo PT. KHI Pipe Industries ................................................................3 Gambar 1.2 Struktur Organisasi PT. KHI Pipe Industries .........................................4 Gambar 1.3 Proses Bisnis PT. KHI Pipe Industries ...................................................6 Gambar 2.1 Model Supply Chain dan Tiga Macam Aliran yang Dikelola ................15 Gambar 2.2 Kerangka Pemikiran ...............................................................................43 Gambar 3.1 Tahapan Penelitian .................................................................................54 Gambar 4.1 Karakteristik Responden Berdasarkan Jenis Kelamin ...........................65 Gambar 4.2 Karakteristik Responden Berdasarkan Jenis Usia ..................................67 Gambar 4.3 Karakteristik Responden Berdasarkan Masa Kerja ................................68 Gambar 4.4 Karakteristik Responden Berdasarkan Pendidikan ................................70 Gambar 4.5 Hasil bootstrapping ................................................................................87
xi
DAFTAR TABEL
Tabel 1.1 Daftar Jumlah Karyawan PT. KHI Pipe Industries Periode Februari 2015 ................................................................................................5 Tabel 1.2 Data Penjualan Retail Tahun 2013-2014 ...................................................9 Tabel 2.1 Aktivitas Reverse Logistics ........................................................................17 Tabel 2.2 Tabel Sintesa ..............................................................................................39 Tabel 3.1 Variabel Operasional..................................................................................48 Tabel 3.2 Populasi Penelitian .....................................................................................56 Tabel 3.3 Hasil Uji Validitas......................................................................................60 Tabel 3.4 Hasil Uji Reliabilitas (pretest) ...................................................................62 Tabel 3.5 Penilaian Uji Hipotesis PLS .......................................................................63 Tabel 4.1 Karyawan pengelola reverse logistics........................................................64 Tabel 4.2 Karakteristik Responden Berdasarkan Jenis Kelamin ...............................65 Tabel 4.3 Karakteristik Responden Berdasarkan Usia ...............................................68 Tabel 4.4 Karakteristik Responden Berdasarkan Masa Kerja ...................................68 Tabel 4.5 Karakteristik Responden Berdasarkan Pendidikan ....................................69 Tabel 4.6 Hasil Uji Validitas Konvergen ...................................................................72 Tabel 4.7 Hasil Pengujian Ulang Validitas Konvergen .............................................78 Tabel 4.8 Hasil Uji Validitas Diskriminan berdasarkan AVE ...................................83 Tabel 4.9 Hasil Uji reliabilitas berdasarkan Cronbach’s Alpha ................................84 Tabel 4.10 Hasil uji reliabilitas berdasarkan Composite Reliability ..........................85 Tabel 4.11 R-Square ..................................................................................................85 Tabel 4.12 Koefisien Jalur (Path Coefficients) dan T Statistik..................................87
xii
