Aplikasi Sistem Alokasi Bengkel Untuk Klaim Asuransi Berbasis Mobile Programming ( Studi Kasus PT. Tugu Pratama Indonesia )
MARGARETHA SURYANTI SIRAIT 41813110092
PROGRAM STUDI SISTEM INFORMASI FAKULTAS ILMU KOMPUTER UNIVERSITAS MERCU BUANA JAKARTA 2015
i http://digilib.mercubuana.ac.id/
Aplikasi Sistem Alokasi Bengkel Untuk Klaim Asuransi Berbasis Mobile Programming ( Studi Kasus PT. Tugu Pratama Indonesia )
Laporan Tugas Akhir Diajukan Untuk Melengkapi Salah Satu Syarat Memperoleh Gelar Sarjana Komputer
Oleh: Margaretha Suryanti Sirait 41813110092
PROGRAM STUDI SISTEM INFORMASI FAKULTAS ILMU KOMPUTER UNIVERSITAS MERCU BUANA JAKARTA 2015
http://digilib.mercubuana.ac.id/
iii
LEMBAR PERNYATAAN
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iv
LEMBAR PENGESAHAN
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KATA PENGANTAR Puji dan syukur kehadirat Tuhan Yang Maha Esa atas rahmat dan kasihnya yang menyertai penulis selama proses pengerjaan laporan Tugas Akhir ini, sehingga penulis dapat menyelesaikan laporan Tugas Akhir yang berjudul “Aplikasi Sistem Alokasi Bengkel Untuk Klaim Asuransi Berbasis Mobile Programming (Studi Kasus : PT Tugu Pratama Indonesia)” dengan baik. Laporan Tugas Akhir ini ditulis sebagai bagian dari syarat kelulusan pendidikan pendidikan Strata I di Universitas Mercu Buana Jakarta. Penulis mengharapkan Dalam penyusunan tugas akhir ini penulis memilih materi mengenai Aplikasi Sistem Alokasi Bengkel, hal ini dimaksudkan untuk membantu dan mempermudah dalam pencarian bengkel rekanan perusahaan. Dalam menyelesaikan tugas akhir ini, penulis
tidak terlepas dari dukungan
semua pihak, baik secara moril maupun materil. Oleh karena itu izinkanlah penulis menyampaikan ucapan terima kasih dan penghargaan kepada : 1.
Orangtua serta keluarga tercinta yang telah banyak memberikan dukungan, motivasi, dan selalu mengingatkan saya sehingga saya dapat menyelesaikan perkuliahan di Universitas Mercu Buana.
2.
Ibu Inge Handriani, M.Ak., MMSI selaku pembimbing tugas akhir pada program studi Sistem Informasi Universitas Mercu Buana.
3.
Ibu Nur Ani, ST, MMSI, selaku Ketua Program Studi Sistem Informasi Universitas Mercu Buana.
4.
Bapak Bagus Priambodo, ST, MTI, selaku Koordinator Tugas Akhir Sistem Informasi Universitas Mercu Buana.
Penulis mengharapkan Laporan Tugas Akhir ini dapat memberikan manfaat bagi pembaca dalam membuat sistem alokasi bengkel. Penulis sadar dalam penulisan tugas akhir ini masih mempunyai banyak kekurangan. Untuk mencapai kesempurnaan penulis mengaharapkan saran dan kritik yang membangun dari semua pihak. Jakarta, Juli 2015 Penulis
Margaretha Suryanti Sirait
http://digilib.mercubuana.ac.id/
DAFTAR ISI LEMBAR PERNYATAAN....................................................................................................iii Lembar Persetujuan Sidang ....................................................................................................iv KATA PENGANTAR ............................................................................................................. v ABSTRAKSI ..........................................................................................................................vi DAFTAR ISI.........................................................................................................................viii DAFTAR GAMBAR ..............................................................................................................xi DAFTAR TABEL.................................................................................................................xiii BAB I
PENDAHULUAN ................................................................................................... 2
1.1
Latar Belakang ......................................................................................................... 2
1.2
Perumusan Masalah ................................................................................................. 4
1.3
Batasan Masalah ...................................................................................................... 4
1.4
Tujuan Penelitian ..................................................................................................... 4
1.5
Manfaat Penelitian ................................................................................................... 4
1.6
Metode Penelitian .................................................................................................... 5
1.7
Sistematika Penulisan .............................................................................................. 6
BAB II
LANDASAN TEORI............................................................................................... 8
2.1
Konsep Dasar Sistem ............................................................................................... 8
2.1.1 Pengertian Data dan Informasi................................................................................. 8 2.1.2 Pengertian Sistem..................................................................................................... 8 2.1.3 Pengertian Sistem Infomasi ..................................................................................... 8 2.2
Model Waterfall ....................................................................................................... 9
2.3
Object Oriented Analysis Design (OOAD)............................................................ 10
2.3.1 Object-Oriented Analysis....................................................................................... 10 2.3.2 Object-Oriented Design ......................................................................................... 10 2.3.3 Object-Oriented Analysis and Design.................................................................... 11 2.3.4 Unified Modeling Languange (UML).................................................................... 11
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2.4
Java ........................................................................................................................ 19
2.5
PHP ........................................................................................................................ 19
2.6
SQL dan MySQL ................................................................................................... 20
2.6.1
SQL ................................................................................................................ 20
2.6.2
MySQL .......................................................................................................... 21
2.7
Android .................................................................................................................. 24
2.7.1
Definisi Android ............................................................................................ 24
2.7.2
Kelebihan Android......................................................................................... 24
2.7.3
Andoid Studio ................................................................................................ 25
2.8
Location Based Service (LBS)............................................................................... 26
2.8.1
Komponen LBS.............................................................................................. 27
2.9
Google Maps.......................................................................................................... 28
2.10
Pengujian Black-Box ............................................................................................. 29
2.11
Asuransi Kendaraan Bermotor............................................................................... 29
2.11.1
Definisi Asuransi Kendaraan Bermotor ......................................................... 29
2.11.2
Jenis Jaminan Resiko Asuransi Kendaraan Bermotor ................................... 30
2.11.3
Penutupan Asuransi Kendaraan Bermotor ..................................................... 31
2.12
Klaim...................................................................................................................... 31
2.12.1
Definisi Klaim................................................................................................ 31
2.12.2
Prinsip Dasar Asuransi dalam Penyelesaian Klaim ....................................... 31
BAB III ANALISA DAN PERANCANGAN ..................................................................... 34 3.1.
Gambaran Umum................................................................................................... 34
3.1.1 Sejarah PT Tugu Pratama Indonesia...................................................................... 34 3.1.2 Visi dan Misi Perusahan ........................................................................................ 35 3.1.3 Struktur Organisasi Perusahaan ............................................................................. 35 3.1.4 Wewenang dan Tanggung Jawab........................................................................... 37 3.2
Identifikasi Masalah............................................................................................... 38
3.3
Analisa Kebutuhan Sistem ..................................................................................... 41
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3.4
Kebutuhan Fungsional ........................................................................................... 43
3.5
Kebutuhan Non-Fungsional ................................................................................... 43
3.6
Perancangan Sistem ............................................................................................... 44
3.6.1
Use Case Diagram.......................................................................................... 44
3.6.2
Use Case Description ..................................................................................... 44
3.6.3
Activity Diagram............................................................................................ 48
3.6.4
Sequence Diagram ......................................................................................... 50
3.6.5
Class Diagram................................................................................................ 52
3.6.6
Spesifikasi Database ...................................................................................... 52
3.6.7
Perancangan Antar Muka............................................................................... 54
BAB IV IMPLEMENTASI SISTEM DAN PENGUJIAN .................................................. 60 4.1
Implementasi.......................................................................................................... 60
4.1.1
Kebutuhan Sistem .......................................................................................... 60
4.1.2
Tampilan Antar Muka.................................................................................... 62
4.2
Tahap Pengujian..................................................................................................... 68
4.2.1
Skenario Pengujian Menu dan Fungsi............................................................ 68
4.2.2
Analisa Hasil Pengujian ................................................................................. 69
BAB V PENUTUP.............................................................................................................. 71 5.1.
Kesimpulan ............................................................................................................ 71
5.2.
Saran ...................................................................................................................... 71
DAFTAR PUSTAKA ............................................................................................................ 72 LAMPIRAN A SURAT KETERANGAN RISET ................................................................ 73 LAMPIRAN B FORM WAWANCARA .............................................................................. 74 LAMPIRAN C KARTU ASISTENSI ................................................................................... 76
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DAFTAR GAMBAR Gambar 2.1. Model Waterfall ............................................................................................. 9 Gambar 2.2 Use case diagram (Willey,2012) ................................................................... 13 Gambar 2.3. Contoh Activity Diagram (Willey,2010) ..................................................... 15 Gambar 2.4. Contoh Sequence Diagram (Willey,2012) ................................................... 16 Gambar 2.5. Contoh Class Diagram (Willey,2012).......................................................... 19 Gambar 2.6. LBS sebagai simpang tiga teknologi............................................................ 26 Gambar 2.7. Komponen Dasar LBS ................................................................................. 28 Gambar 3.1. Struktur Organisasi Perusahaan ................................................................... 36 Gambar 3. 2. Struktur Organisasi Claim Group ............................................................... 37 Gambar 3.3. Alur proses pembuatan polis........................................................................ 39 Gambar 3.4. Alur Proses Klaim........................................................................................ 40 Gambar 3.5. Use case diagram.......................................................................................... 44 Gambar 3.6. Activity diagram login ................................................................................. 48 Gambar 3.7. Activity Diagram lihat peta bengkel ............................................................ 48 Gambar 3.8. Activity Diagram lihat daftar bengkel.......................................................... 49 Gambar 3.9. Activity Diagram lihat nomor telepon darurat ............................................. 49 Gambar 3.10. Sequence diagram login ............................................................................. 50 Gambar 3.11. Sequence Diagram lihat peta bengkel ........................................................ 50 Gambar 3.12. Sequence Diagram lihat daftar bengkel ..................................................... 51 Gambar 3.13. Sequence Diagram lihat nomor telepon darurat......................................... 51 Gambar 3.14. Class Diagram ............................................................................................ 52 Gambar 3.15. Form Login ................................................................................................ 54 Gambar 3.17. Form Home ................................................................................................ 55 Gambar 3.17. Peta Bengkel .............................................................................................. 56 Gambar 3.18. Daftar Bengkel ........................................................................................... 56 Gambar 3.19. Daftar Bengkel Berdasarkan Kota.............................................................. 57
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Gambar 3.20.Informasi Bengkel....................................................................................... 58 Gambar 3.21. Peta Bengkel Berdasarkan Nama ............................................................... 58 Gambar 3.22. Emergency Call.......................................................................................... 59 Gambar 4.1. Tampilan Awal............................................................................................. 62 Gambar 4. 2. Form Login ................................................................................................. 62 Gambar 4.3. Form Utama ................................................................................................. 63 Gambar 4.4. Form Map..................................................................................................... 64 Gambar 4.5. Daftar Kota................................................................................................... 64 Gambar 4.6. Daftar Bengkel ............................................................................................. 65 Gambar 4.7. Alamat Bengkel............................................................................................ 65 Gambar 4. 8. Form memanggil ......................................................................................... 66 Gambar 4.9. Form peta bengkel........................................................................................ 66 Gambar 4.10. Form nomor telepon darurat....................................................................... 67
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DAFTAR TABEL Tabel 2.1 Simbol Simbol Pemodelan Use Case Diagram ................................................ 11 Tabel 2.2 Simbol - simbol Activity Diagram.................................................................... 14 Tabel 2.3 Simbol - simbol Sequence Diagram ................................................................. 15 Tabel 2.4 Simbol - simbol class diagram.......................................................................... 17 Tabel 2.5. Tipe Numerik................................................................................................... 21 Tabel 2.6. Tipe Date dan Time ......................................................................................... 22 Tabel 2.7. Tipe String ....................................................................................................... 23 Tabel 2.8. Tipe BLOB ...................................................................................................... 24 Tabel 4.1. Skenario Login................................................................................................. 68 Tabel 4.2. Skenario Lihat Peta Bengkel............................................................................ 68 Tabel 4.3. Skenario Lihat Daftar Bengkel ........................................................................ 68 Tabel 4.4. Skenario Panggilan Darurat ............................................................................. 69
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