UNIVERSITAS BINA NUSANTARA Program Studi Ganda Sistem Informasi – Manajemen Skripsi Sarjana Program Ganda Semester Ganjil tahun 2006 / 2007
ANALISIS DAN PERANCANGAN SISTEM INFORMASI RENTAL MOBIL DAN ANGKUTAN TRAVEL BERBASIS WEB PADA PT. KEMBANG 88 Yodiyanto 0600656564 Abstrak ABSTRAK Perkembangan teknologi informasi telah bergerak dengan cepat. Hal ini menimbulkan perubahan, dimana pelanggan tidak lagi puas berinteraksi hanya secara fisik, namun pelanggan menginginkan suatu nilai lebih yang bisa diperoleh dari perusahaan. PT. Kembang 88 (Summit Rental) yang bergerak dibidang rental mobil dan angkutan travel menghadapi perkembangan dan persaingan bisnis yang ketat, oleh karena itu, diperlukan suatu strategi baru untuk meningkatkan keunggulan kompetitif perusahaan dan memenangkan persaingan bisnis. Strategi yang disarankan oleh peneliti adalah dengan membuat suatu sistem informasi berbasis web. Keunggulannya adalah dapat membantu proses reservasi online dan transaksi online. Metodologi yang digunakan dalam penulisan skripsi ini adalah metode analisis dan perancangan. Metode analisis digunakan untuk menganalisis kebutuhan pengguna dan kebutuhan sistem yaitu dengan metode SWOT dan object oriented analysis. Metode perancangan digunakan dalam perancangan sistem sampai pada tahap implementasi. Hasil yang dicapai dari penelitian adalah suatu sistem informasi rental mobil dan angkutan travel berbasis web, dimana sistem informasi tersebut merupakan hasil rancangan strategi dari hasil analisis SWOT yang menunjukkan perusahaan berada di posisi SO(Strength-Oportunity) dengan menggunakan strategi agresif yaitu strategi yang menggunakan kekuatan untuk memanfaatkan peluang jangka panjang yang lebih besar. Simpulan yang diperoleh adalah dengan adanya sistem informasi rental mobil dan angkutan travel berbasis web, pelanggan dapat melakukan reservasi online, membantu manajemen dalam mengetahui persediaan mobil rental pada jangka waktu tertentu, mengolah transaksi rental mobil antar cabang, mengolah transaksi dan pembayaran angkutan travel, yang mendukung pemberian layanan yang memuaskan kepada pelanggan dan mendukung proses operasional perusahaan. Kata kunci : Analisis, Perancangan, Sistem Informasi, Reservasi, Transaksi, Website
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KATA PENGANTAR Sebelumnya penulis mengucapkan syukur dan terima kasih kepada Tuhan Yang Maha Esa sehingga dapat menyelesaikan Skripsi ini. Walaupun tugas membuat Skripsi ini terasa berat oleh penulis, namun berkat bimbingan dari para dosen, akhirnya Skripsi ini dapat diselesaikan walaupun masih jauh dari kesempurnaan. Skripsi ini disusun berdasarkan data yang diperoleh dari tempat penulis melakukan penelitian ditambah dengan penjelasan dari para dosen dan buku-buku yang ada hubungannya dengan topik Skripsi. Skripsi ini disusun atas bantuan dan dukungan baik secara langsung maupun tidak langsung dari berbagai pihak. Oleh karena itu, dengan ini penulis ingin menyampaikan ucapan terima kasih yang sebesar-besarnya kepada : 1. Bapak. Prof. Dr. Gerardus Polla, M.App.Sc., selaku Rektor Universitas Bina Nusantara. 2. Bapak. Henkie Ongowarsito, S.Kom., M.T.,M.Sc, selaku dosen pembimbing Jurusan Sistem Informasi yang memberikan begitu banyak waktu, bimbingan, saran, serta kritikan yang sangat berguna didalam penulisan skripsi ini. 3. Bapak. Brata Wibawa Djojo, SE.,MM.,M. Com, selaku dosen pembimbing Jurusan Manajemen yang memberikan begitu banyak waktu, bimbingan, saran, serta kritikan yang sangat berguna didalam penulisan skripsi ini. 4. Bapak. Siswono, S.Kom., MM., selaku Kepala Jurusan Sistem Informasi. 5. Bapak. Idris Gautama, S.Kom., SE., MM., MBA., selaku Kepala Jurusan Manajemen. 6. PT. Kembang 88, perusahaan tempat penulis melakukan studi kasus, atas kesempatan dan dukungan yang diberikan. 7. Bapak. Roland Yahya, selaku direktur PT. Kembang 88, atas kesempatan, dukungan dan waktu yang diberikan untuk terus mendukung penulis dalam pengumpulan data dan wawancara. 8. Orang tua serta keluarga yang terus memberikan dukungan dan doa kepada penulis. 9. Pihak-pihak yang telah terlibat, baik secara langsung maupun tidak langsung, yang tidak dapat penulis sebutkan satu persatu, yang telah membantu penulis didalam menyelesaikan skripsi ini. Penulis menyadari bahwa skripsi ini jauh dari kesempurnaan. Oleh karena itu saran dan kritik yang membangun dari rekan-rekan pembaca sangatlah dibutuhkan guna menjadikan skripsi ini menjadi lebih baik lagi. Jakarta, 15 Januari 2007 Penulis Kata Pengantar Yodiyanto 0600656564
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DAFTAR ISI Daftar Isi Halaman Judul Luar ............................................................................................................i Halaman Judul Dalam ........................................................................................................ii Lembar Persetujuan Hardcover ....................................................................................... iii Lembar Pernyataan Dewan Penguji ..................................................................................iv Abstrak ...............................................................................................................................v Kata Pengantar ..................................................................................................................vi Daftar Isi ..........................................................................................................................vii Daftar Tabel ......................................................................................................................xi Daftar Gambar................................................................................................................ xiii Daftar Lampiran ........................................................................................................... xviii BAB 1 PENDAHULUAN ..............................................................................................1 1.1
Latar Belakang ...................................................................................................1
1.2
Ruang Lingkup...................................................................................................3
1.3
Tujuan dan Manfaat ...........................................................................................3
1.4
Metodologi Penelitian ........................................................................................4
1.4.1
Metode Pengumpulan Data ........................................................................4
1.4.2
Metode Analisis .........................................................................................5
1.4.3
Metode Perancangan ..................................................................................5
1.5
Sistematika Penulisan.........................................................................................5
BAB 2 LANDASAN TEORI .........................................................................................8 2.1.
Analisis Sistem Informasi ..................................................................................8
2.1.1
Pengertian Sistem.......................................................................................8
2.1.2
Pengertian Analisis Sistem.........................................................................8
2.1.3
Pengertian Sistem Informasi ......................................................................9
2.2.
Database ..........................................................................................................10
2.2.1
Pengertian Database ................................................................................10
2.2.2
Structured Query Language (SQL)..........................................................10
2.2.3
MySQL.....................................................................................................11
2.3.
Internet .............................................................................................................13 vii
2.3.1
Pengertian Internet ...................................................................................13
2.3.2
WWW (World Wide Web) .......................................................................14
2.3.4
Aplikasi Internet ......................................................................................15
2.4.
E-Commerce.....................................................................................................17
2.4.1
Karakteristik E-Commerce.......................................................................18
2.4.2
Tipe E-Commerce ....................................................................................19
2.4.3
Keuntungan dan Keterbatasan E-Commerce ...........................................21
2.5.
Pengertian Reservasi ........................................................................................23
2.6.
Konsep Penjualan.............................................................................................23
2.7.
Metode Object Oriented Analysis and Design .................................................23
2.7.1
Pengertian Object .....................................................................................23
2.7.2
Pengertian Object Oriented Analysis .......................................................24
2.7.3
Pengertian Object Oriented Analysis and Design....................................24
2.7.4
System Definition .....................................................................................28
2.7.5
Pengertian Rich Picture............................................................................29
2.7.6
FACTOR ..................................................................................................29
2.7.7
Problem Domain Analysis........................................................................29
2.7.8
Application Domain Anayisis...................................................................34
2.7.9
Architectural Design ................................................................................37
2.7.10
Component Design ...................................................................................39
2.7.11
Sequence Diagram ...................................................................................40
2.8.
Teknik Analisis Data........................................................................................41
2.8.1
Analisis SWOT ........................................................................................41
2.8.2
Analisis Porter..........................................................................................49
BAB 3 ANALISIS PERUSAHAAN............................ Error! Bookmark not defined. 3.1
Perkembangan Perusahaan............................... Error! Bookmark not defined.
3.2
Visi dan Misi .................................................... Error! Bookmark not defined.
3.2.1
Visi ........................................................... Error! Bookmark not defined.
3.2.2
Misi .......................................................... Error! Bookmark not defined.
3.3
Kinerja.............................................................. Error! Bookmark not defined.
3.4
Struktur Organisasi dan Uraian Pekerjaan ....... Error! Bookmark not defined.
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3.5
Tugas , Wewenang dan Tanggung Jawab ........ Error! Bookmark not defined.
3.5.1
Tingkat Komisaris.................................... Error! Bookmark not defined.
3.5.2
Tingkat Direktur....................................... Error! Bookmark not defined.
3.5.3
Tingkat Manajer ....................................... Error! Bookmark not defined.
3.5.4
Tingkat Asisten Manajer .......................... Error! Bookmark not defined.
3.5.5
Tingkat Staff ............................................. Error! Bookmark not defined.
3.6
Analisis Strategi Perusahaan ............................ Error! Bookmark not defined.
3.6.1
Analisis Industri ....................................... Error! Bookmark not defined.
3.6.2
Analisis Lingkungan Internal dan Eksternal Perusahaan................. Error!
Bookmark not defined. 3.7
Permasalahan yang Dihadapi ........................... Error! Bookmark not defined.
3.8
Usulan Pemecahan Masalah............................. Error! Bookmark not defined.
3.9
Sistem yang Berjalan........................................ Error! Bookmark not defined.
3.10
The Task ........................................................... Error! Bookmark not defined.
3.10.1
Purpose .................................................... Error! Bookmark not defined.
3.10.2
System Definition ..................................... Error! Bookmark not defined.
3.10.3
Context ..................................................... Error! Bookmark not defined.
3.11
Problem Domain .............................................. Error! Bookmark not defined.
3.11.1
Cluster ...................................................... Error! Bookmark not defined.
3.11.2
Structure................................................... Error! Bookmark not defined.
3.11.3
Classes ..................................................... Error! Bookmark not defined.
3.11.4
Events ....................................................... Error! Bookmark not defined.
3.12
Application Domain ......................................... Error! Bookmark not defined.
3.12.1
Usage ....................................................... Error! Bookmark not defined.
3.12.2
Function ................................................... Error! Bookmark not defined.
3.12.3
User Interface .......................................... Error! Bookmark not defined.
3.12.4
Technical Platform................................... Error! Bookmark not defined.
3.13
Recommendations ............................................ Error! Bookmark not defined.
3.13.1
The System’s Usefulness and Feasibility . Error! Bookmark not defined.
3.13.2
Strategy .................................................... Error! Bookmark not defined.
3.13.3
Development Economy............................. Error! Bookmark not defined.
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BAB 4 RANCANGAN SISTEM INFORMASI YANG DIUSULKAN ........... Error! Bookmark not defined. 4.1
The Task ........................................................... Error! Bookmark not defined.
4.1.1
Purpose .................................................... Error! Bookmark not defined.
4.1.2
Corrections to the Analysis ...................... Error! Bookmark not defined.
4.1.3
Quality Goals ........................................... Error! Bookmark not defined.
4.2
Technical Platform........................................... Error! Bookmark not defined.
4.2.1
Equipment ................................................ Error! Bookmark not defined.
4.2.2
System Software ....................................... Error! Bookmark not defined.
4.2.3
System Interfaces...................................... Error! Bookmark not defined.
4.2.4
Design Language ..................................... Error! Bookmark not defined.
4.3
Architecture...................................................... Error! Bookmark not defined.
4.3.1
Component Architecture .......................... Error! Bookmark not defined.
4.3.2
Proccess Architecture .............................. Error! Bookmark not defined.
4.3.3
Standards ................................................. Error! Bookmark not defined.
4.4
Components...................................................... Error! Bookmark not defined.
4.4.1
Structure................................................... Error! Bookmark not defined.
4.4.2
Classes ..................................................... Error! Bookmark not defined.
4.4.3
Rancangan Database................................ Error! Bookmark not defined.
4.4.4
Tampilan Layar ........................................ Error! Bookmark not defined.
4.5
Recommendations ............................................ Error! Bookmark not defined.
4.5.1
The System’s Usefulness .......................... Error! Bookmark not defined.
4.5.2
Plan for Initiating Use ............................. Error! Bookmark not defined.
4.5.3
Implementation Plan ................................ Error! Bookmark not defined.
BAB 5 KESIMPULAN DAN SARAN ......................................................................254 5.1
Kesimpulan ....................................................................................................254
5.2
Saran...............................................................................................................255
DAFTAR PUSTAKA ...................................................................................................256 DAFTAR RIWAYAT HIDUP ....................................................................................258 LAMPIRAN FOTOKOPI SURAT SURVEI
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DAFTAR TABEL Daftar Tabel Tabel 2.1 Kriteria Klasik untuk Kualitas Software ..........................................................38 Tabel 2.2 Matrik SWOT ..................................................................................................49 Tabel 3.1 Dealer Rekanan PT. Kembang 88 ................... Error! Bookmark not defined. Tabel 3.2 Rekapitulasi Faktor Kekuatan Internal PT. Kembang 88 (Summit Rental) .......................................................................................... Error! Bookmark not defined. Tabel 3.3 Rekapitulasi Faktor Kelemahan Internal PT. Kembang 88 (Summit Rental) .......................................................................................... Error! Bookmark not defined. Tabel 3.4 Rekapitulasi Faktor Peluang Eksternal PT. Kembang 88 (Summit Rental) .......................................................................................... Error! Bookmark not defined. Tabel 3.5 Rekapitulasi Faktor Ancaman Eksternal PT. Kembang 88 (Summit Rental) .......................................................................................... Error! Bookmark not defined. Tabel 3.6 Matriks IFAS PT. Kembang 88 (Summit Rental) ..........Error! Bookmark not defined. Tabel 3.7 Matriks EFAS PT. Kembang 88 (Summit Rental) .........Error! Bookmark not defined. Tabel 3.8 Hasil Matrik Internal Eksternal (IE) ................ Error! Bookmark not defined. Tabel 3.9 Pemetaan Strategi Berdasarkan Matrik SWOTError! Bookmark not defined. Tabel 3.10 Event Table Sistem Rental Mobil dan Angkutan Travel .... Error! Bookmark not defined. Tabel 3.11 Actor Table..................................................... Error! Bookmark not defined. Tabel 3.12 Complete Function List.................................. Error! Bookmark not defined. Tabel 3.13 Specification of Function ............................... Error! Bookmark not defined. Tabel 3.14 Dialogue Style ................................................ Error! Bookmark not defined. Tabel 4.1 Prioritas dari Rancangan Kriteria..................... Error! Bookmark not defined. Tabel 4.2 Jenis Kendaraan ............................................... Error! Bookmark not defined. Tabel 4.3 Persediaan Kendaraan ...................................... Error! Bookmark not defined. Tabel 4.4 Master Karyawan ............................................. Error! Bookmark not defined. Tabel 4.5 Master Customer .............................................. Error! Bookmark not defined. Tabel 4.6 Penjamin Customer .......................................... Error! Bookmark not defined.
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Tabel 4.7 Master Cabang ................................................. Error! Bookmark not defined. Tabel 4.8 Master Agent Pariwisata dan Travel yang Bekerjasama.Error! Bookmark not defined. Tabel 4.9 Reservasi Rental Mobil.................................... Error! Bookmark not defined. Tabel 4.10 Reservasi Cancel Rental Mobil...................... Error! Bookmark not defined. Tabel 4.11 Transaksi Rental Mobil.................................. Error! Bookmark not defined. Tabel 4.12 Transaksi Booking Rental Mobil.................... Error! Bookmark not defined. Tabel 4.13 Transaksi Denda Telat Pengembalian Mobil . Error! Bookmark not defined. Tabel 4.14 Transaksi Charge Kerusakan Mobil atau Penjemputan Mobil.............. Error! Bookmark not defined. Tabel 4.15 Transaksi Agent Pariwisata dan Travel yang Bekerjasama Error! Bookmark not defined. Tabel 4.16 Jenis Charge untuk Rental Mobil .................. Error! Bookmark not defined. Tabel 4.17 Pembayaran Rental Mobil.............................. Error! Bookmark not defined. Tabel 4.18 Pembayaran Cicilan Header Rental Mobil .... Error! Bookmark not defined. Tabel 4.19 Pembayaran Cicilan Detil Rental Mobil ........ Error! Bookmark not defined. Tabel 4.20 Master Denda Telat Pembayaran Cicilan atau Break Kontrak .............. Error! Bookmark not defined. Tabel 4.21 Pembayaran Agent Pariwisata dan Travel yang Bekerjasama ............... Error! Bookmark not defined. Tabel 4.22 Update Transaksi Rental Mobil ..................... Error! Bookmark not defined. Tabel 4.23 Update Pembayaran Rental Mobil................. Error! Bookmark not defined. Tabel 4.24 Rute Angkutan Travel.................................... Error! Bookmark not defined. Tabel 4.25 Jadwal Keberangkatan dari Rute Angkutan Travel ......Error! Bookmark not defined. Tabel 4.26 Transaksi Angkutan Travel............................ Error! Bookmark not defined. Tabel 4.27 Pembayaran Angkutan Travel........................ Error! Bookmark not defined.
xiii
DAFTAR GAMBAR Daftar Gambar Gambar 2.1 Komponen Sistem Arsitektur Dasar.............................................................25 Gambar 2.2 Aktifitas dalam Object Oriented Analysis and Design ................................27 Gambar 2.3 Aktifitas dalam Problem Domain Analysis..................................................30 Gambar 2.4 Aktifitas dalam Application Domain Analysis .............................................35 Gambar 2.5 Aktifitas dalam Architectural Design ..........................................................37 Gambar 2.6 Subaktifitas dalam Component Design ........................................................39 Gambar 2.7 Matriks Internal Eksternal............................................................................45 Gambar 2.8 Diagram SWOT............................................................................................46 Gambar 2.9 Industry Competitive Forces (Porter Industry Analysis) .............................50 Gambar 3.1 Grafik Penyaluran Pembiayaan Kendaraan Tahun 2000-2005 ............ Error! Bookmark not defined. Gambar 3.2 Profil Pelanggan Penyaluran Pembiayaan Mobil Tahun 2000-2005 ... Error! Bookmark not defined. Gambar 3.3 Struktur Organisasi PT. Kembang 88 ......... Error! Bookmark not defined. Gambar 3.4 Analisis 5 Kekuatan Porter.......................... Error! Bookmark not defined. Gambar 3.5 Posisi Strategis PT. Kembang 88 (Summit Rental) ....Error! Bookmark not defined. Gambar 3.6 Rich Picture Sistem yang Berjalan............... Error! Bookmark not defined. Gambar 3.7 Rich Picture Sistem yang Diusulkan............ Error! Bookmark not defined. Gambar 3.8 Cluster .......................................................... Error! Bookmark not defined. Gambar 3.9 Class Diagram.............................................. Error! Bookmark not defined. Gambar 3.10 Statechart Diagram Customer ................... Error! Bookmark not defined. Gambar 3.11 Statechart Diagram Kasir .......................... Error! Bookmark not defined. Gambar 3.12 Statechart Diagram Customer_Service...... Error! Bookmark not defined. Gambar 3.13 Statechart Diagram Karyawan................... Error! Bookmark not defined. Gambar 3.14 Statechart Diagram Reservasi ................... Error! Bookmark not defined. Gambar 3.15 Statechart Diagram Reservasi_Cancel ...... Error! Bookmark not defined. Gambar 3.16 Statechart Diagram Kendaraan.................. Error! Bookmark not defined. Gambar 3.17 Statechart Diagram Stok_Kendaraan ........ Error! Bookmark not defined. xiv
Gambar 3.18 Statechart Diagram Cabang....................... Error! Bookmark not defined. Gambar 3.19 Statechart Diagram Penjamin.................... Error! Bookmark not defined. Gambar 3.20 Statechart Diagram Transaksi_Rental ....... Error! Bookmark not defined. Gambar 3.21 Statechart Diagram Transaksi_Booking .... Error! Bookmark not defined. Gambar 3.22 Statechart Diagram Transaksi_Denda ....... Error! Bookmark not defined. Gambar 3.23 Statechart Diagram Transaksi_Charge ..... Error! Bookmark not defined. Gambar 3.24 Statechart Diagram Charge ....................... Error! Bookmark not defined. Gambar 3.25 Statechart Diagram Agent.......................... Error! Bookmark not defined. Gambar 3.26 Statechart Diagram Pembayaran ............... Error! Bookmark not defined. Gambar 3.27 Statechart Diagram Pembayaran_Cicilan.. Error! Bookmark not defined. Gambar 3.28 Statechart Diagram Pembayaran_Agent.... Error! Bookmark not defined. Gambar 3.29 Statechart Diagram Transaksi_Agent ........ Error! Bookmark not defined. Gambar 3.30 Statechart Diagram Transaksi_Travel ....... Error! Bookmark not defined. Gambar 3.31 Statechart Diagram Pembayaran_Travel... Error! Bookmark not defined. Gambar 3.32 Statechart Diagram Jadwal_Travel ........... Error! Bookmark not defined. Gambar 3.33 Statechart Diagram Travel......................... Error! Bookmark not defined. Gambar 3.34 Statechart Diagram Cicilan ....................... Error! Bookmark not defined. Gambar 3.35 Use Case diagram Sistem Rental Mobil dan Angkutan Travel ......... Error! Bookmark not defined. Gambar 3.36 Sequence Melakukan Reservasi ................. Error! Bookmark not defined. Gambar 3.37 Sequence Melakukan Reservasi (Actor Customer) ...Error! Bookmark not defined. Gambar 3.38 Sequence Membayar Uang Muka .............. Error! Bookmark not defined. Gambar 3.39 Sequence Membayar Pelunasan Sisa Biaya Rental...Error! Bookmark not defined. Gambar 3.40 Sequence Membayar Uang Cicilan ............ Error! Bookmark not defined. Gambar 3.41 Sequence Membayar Denda ....................... Error! Bookmark not defined. Gambar 3.42 Sequence Membayar Charge ..................... Error! Bookmark not defined. Gambar 3.43 Sequence Membayar Agent ........................ Error! Bookmark not defined. Gambar 3.44 Sequence Membatalkan Reservasi ............. Error! Bookmark not defined. Gambar 3.45 Sequence Membuat Transaksi Travel ........ Error! Bookmark not defined.
xv
Gambar 3.46 Sequence Membayar Travel ....................... Error! Bookmark not defined. Gambar 3.47 Navigation Diagram................................... Error! Bookmark not defined. Gambar 4.1 Arsitektur Jaringan Komputer...................... Error! Bookmark not defined. Gambar 4.2 Component Diagram .................................... Error! Bookmark not defined. Gambar 4.3 Deployment Diagram ................................... Error! Bookmark not defined. Gambar 4.4 Standart Pesan Kesalahan Server-Side Scripting........Error! Bookmark not defined. Gambar 4.5 Standart Pesan Kesalahan Client-Side Scripting ........Error! Bookmark not defined. Gambar 4.6 Standart Halaman Pelanggan ....................... Error! Bookmark not defined. Gambar 4.7 Standart Halaman Karyawan ....................... Error! Bookmark not defined. Gambar 4.8 Revised Class Diagram ................................ Error! Bookmark not defined. Gambar 4.9 Halaman Home............................................. Error! Bookmark not defined. Gambar 4.10 Halaman Profil ........................................... Error! Bookmark not defined. Gambar 4.11 Halaman Kategori Kendaraan Sedan ......... Error! Bookmark not defined. Gambar 4.12 Halaman Kategori Kendaraan Minibus...... Error! Bookmark not defined. Gambar 4.13 Halaman Kategori Kendaraan Jeep ............ Error! Bookmark not defined. Gambar 4.14 Halaman Kategori Kendaraan Truk ........... Error! Bookmark not defined. Gambar 4.15 Halaman Layanan Sewa Harian ................. Error! Bookmark not defined. Gambar 4.16 Halaman Layanan Sewa Bulanan atau Tahunan .......Error! Bookmark not defined. Gambar 4.17 Halaman Alasan Sewa Jangka Panjang...... Error! Bookmark not defined. Gambar 4.18 Halaman FAQ ............................................ Error! Bookmark not defined. Gambar 4.19 Halaman Login Karyawan ......................... Error! Bookmark not defined. Gambar 4.20 Halaman Reservasi..................................... Error! Bookmark not defined. Gambar 4.21 Halaman Konfirmasi Reservasi.................. Error! Bookmark not defined. Gambar 4.22 Halaman View Reservasi............................ Error! Bookmark not defined. Gambar 4.23 Halaman Transaksi Bayar Uang Muka ...... Error! Bookmark not defined. Gambar 4.24 Halaman View Transaksi Mobil Keluar ..... Error! Bookmark not defined. Gambar 4.25 Halaman Edit Transaksi Bayar Uang Muka..............Error! Bookmark not defined.
xvi
Gambar 4.26 Halaman View Koreksi/Update Bayar Uang Muka ..Error! Bookmark not defined. Gambar 4.27 Halaman Detil Koreksi Bayar Uang Muka Error! Bookmark not defined. Gambar 4.28 Halaman Proses Transaksi Mobil Keluar... Error! Bookmark not defined. Gambar 4.29 Halaman View Transaksi Mobil Kembali .. Error! Bookmark not defined. Gambar 4.30 Halaman Proses Transaksi Mobil Keluar... Error! Bookmark not defined. Gambar 4.31 Halaman Total Denda dan Charge............. Error! Bookmark not defined. Gambar 4.32 Halaman View Transaksi Rental Mobil...... Error! Bookmark not defined. Gambar 4.33 Halaman Transaksi Cicilan ........................ Error! Bookmark not defined. Gambar 4.34 Halaman View Transaksi Cicilan ............... Error! Bookmark not defined. Gambar 4.35 Halaman Transaksi Pembayaran Cicilan.... Error! Bookmark not defined. Gambar 4.36 Halaman Transaksi Break Kontrak ............ Error! Bookmark not defined. Gambar 4.37 Halaman View Detil Transaksi Cicilan Lunas...........Error! Bookmark not defined. Gambar 4.38 Halaman Transaksi Agent Belum Lunas .... Error! Bookmark not defined. Gambar 4.39 Halaman Transaksi Bayar Agent ................ Error! Bookmark not defined. Gambar 4.40 Halaman Transaksi Agent Lunas................ Error! Bookmark not defined. Gambar 4.41 Halaman Detil Transaksi Agent Lunas....... Error! Bookmark not defined. Gambar 4.42 Halaman View Mobil Keluar Lebih Awal.. Error! Bookmark not defined. Gambar 4.43 Halaman Detil Mobil Keluar Lebih Awal.. Error! Bookmark not defined. Gambar 4.44 Halaman Transaksi Mobil Kembali Dispensasi Telat..... Error! Bookmark not defined. Gambar 4.45 Halaman View Dispensasi Telat Pengembalian ........Error! Bookmark not defined. Gambar 4.46 Halaman Detil Dispensasi Telat Pengembalian ........Error! Bookmark not defined. Gambar 4.47 Halaman Transaksi Angkutan Travel......... Error! Bookmark not defined. Gambar 4.48 Halaman Pembayaran Angkutan Travel .... Error! Bookmark not defined. Gambar 4.49 Halaman Konfirmasi Pembayaran Angkutan Travel Error! Bookmark not defined. Gambar 4.50 Halaman View Transaksi Angkutan Travel Error! Bookmark not defined.
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Gambar 4.51 Halaman Detil Transaksi Angkutan Travel Error! Bookmark not defined. Gambar 4.52 Halaman Jenis Kendaraan .......................... Error! Bookmark not defined. Gambar 4.53 Halaman Add Jenis Kendaraan................... Error! Bookmark not defined. Gambar 4.54 Halaman Edit Jenis Kendaraan .................. Error! Bookmark not defined. Gambar 4.55 Halaman Konfirmasi Delete Jenis Kendaraan ..........Error! Bookmark not defined. Gambar 4.56 Halaman Persediaan Kendaraan................. Error! Bookmark not defined. Gambar 4.57 Halaman Add Persediaan Kendaraan ......... Error! Bookmark not defined. Gambar 4.58 Halaman Edit Persediaan Kendaraan ......... Error! Bookmark not defined. Gambar 4.59 Halaman Konfirmasi Delete Persediaan Kendaraan .Error! Bookmark not defined. Gambar 4.60 Halaman View Transaksi Booking Per Mobil ...........Error! Bookmark not defined. Gambar 4.61 Halaman Daftar Cabang ............................. Error! Bookmark not defined. Gambar 4.62 Halaman Add Cabang................................. Error! Bookmark not defined. Gambar 4.63 Halaman Edit Cabang................................. Error! Bookmark not defined. Gambar 4.64 Halaman List Agent .................................... Error! Bookmark not defined. Gambar 4.65 Halaman Add Agent.................................... Error! Bookmark not defined. Gambar 4.66 Halaman Edit Agent ................................... Error! Bookmark not defined. Gambar 4.67 Halaman List Charge ................................. Error! Bookmark not defined. Gambar 4.68 Halaman Add Charge ................................. Error! Bookmark not defined. Gambar 4.69 Halaman Edit Charge................................. Error! Bookmark not defined. Gambar 4.70 Halaman Master Denda Cicilan ................. Error! Bookmark not defined. Gambar 4.71 Halaman Edit Denda Cicilan...................... Error! Bookmark not defined. Gambar 4.72 Halaman Rute Travel ................................. Error! Bookmark not defined. Gambar 4.73 Halaman Add Rute Travel .......................... Error! Bookmark not defined. Gambar 4.74 Halaman Edit Rute Travel.......................... Error! Bookmark not defined. Gambar 4.75 Halaman Konfirmasi Delete Rute Travel... Error! Bookmark not defined. Gambar 4.76 Halaman Jadwal Keberangkatan Rute Travel ...........Error! Bookmark not defined.
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Gambar 4.77 Halaman Add Jadwal Keberangkatan Rute Travel....Error! Bookmark not defined. Gambar 4.78 Halaman Edit Jadwal Keberangkatan Rute Travel ...Error! Bookmark not defined.
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DAFTAR LAMPIRAN Daftar Lampiran L.1 Kuesioner Faktor Internal dan Eksternal Perusahaan.........L Error! Bookmark not defined. L.2 Tabel Hasil Kuesioner Pembobotan Faktor Internal PT. Kembang 88 ........L Error! Bookmark not defined. L.3 Tabel Hasil Kuesioner Pembobotan Faktor Eksternal PT. Kembang 88......L Error! Bookmark not defined. L.4 Tabel Hasil Kuesioner Penilaian Skor Faktor Internal PT. Kembang 88.....L Error! Bookmark not defined. L.5 Tabel Hasil Kuesioner Penilaian Skor Faktor Eksternal PT. Kembang 88 ..L Error! Bookmark not defined. L.6 Tabel Penentuan Bobot Dengan Perbandingan Berpasangan Faktor Internal PT. Kembang 88 .......................................................... LError! Bookmark not defined. L.7 Tabel Normalisasi Bobot Faktor Internal PT. Kembang 88 . LError! Bookmark not defined. L.8 Tabel Penentuan Bobot Dengan Perbandingan Berpasangan Faktor Eksternal PT. Kembang 88 .......................................................... LError! Bookmark not defined. L.9 Tabel Normalisasi Bobot Faktor Eksternal PT. Kembang 88 .....LError! Bookmark not defined.
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