ADLN- PERPUSTAKAAN UNIVERSITAS AIRLANGGA DAFTAR ISI. Halaman

ADLN- PERPUSTAKAAN UNIVERSITAS AIRLANGGA

DAFTAR ISI Halaman Halaman Judul .............................................................................................................. i Pernyataan ................................................................................................................... ii Halaman Pengesahan ................................................................................................. iii Halaman Pernyataan Telah Diuji ............................................................................... iv Kata Pengantar ............................................................................................................ v Daftar Isi .................................................................................................................... vii Daftar Tabel ............................................................................................................... xi Daftar Gambar .......................................................................................................... xiii Daftar Lampiran ....................................................................................................... xiv Abstrak ...................................................................................................................... xv BAB I

PENDAHULUAN 1.1. Latar Belakang .................................................................................. 1 1.2. Perumusan Masalah ......................................................................... 11 1.3. Tujuan Penelitian ............................................................................. 12 1.4. Manfaat Penelitian ........................................................................... 12 1.5. Batasan Penelitian ........................................................................... 13 1.6. Desain Penelitian ............................................................................. 14

BAB II

TINJAUAN PUSTAKA 2.1. Landasan Teori ................................................................................ 15 2.1.1. Keadilan Organisasional ....................................................... 15 2.1.1.1. Pengertian Keadilan Organisasional ........................ 15 2.1.1.2. Keadilan Prosedural ................................................. 19 2.1.1.3. Keadilan Distributif .................................................. 23 2.1.2. Ethical Work Climate ............................................................ 25 vii

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pengaruh keadilan prosedural dan .......

Tommy Adi Prabowo


2.1.2.1. Principles ................................................................. 28 2.1.2.2. Egoism ...................................................................... 36 2.1.2.3. Kebajikan (Benevolent) ............................................ 37 2.1.3. Intensi Keluar ........................................................................ 38 2.1.4. Hubungan Antara Keadilan Prosedurak, Keadilan Distributif, Iklim Kerja Beretika (Ethical Work Climate) dan Intensi Keluar ........................... 46 2.1.4.1. Hubungan Keadilan Prosedural dan Distributif Terhadap Intensi Keluar ......................................... 46 2.1.4.2. Hubungan Keadilan Prosedural dan Distributif Terhadap Iklim Kerja Beretika (Ethical Work Climate) .......................................... 47 2.1.4.3. Hubungan Iklim Kerja Beretika (Ethical Work Climate) dengan Intensi Keluar .................... 48 2.2. Penelitian Terdahulu ....................................................................... 50 2.3. Hipotesis .......................................................................................... 51 2.4. Kerangka Konseptual ...................................................................... 52 BAB III

METODE PENELITIAN 3.1. Jenis dan Desain Penelitian ............................................................. 53 3.2. Identifikasi Variabel ........................................................................ 53 3.3. Definisi Operasional Variabel ......................................................... 54 3.4. Prosedur Pengumpulan Data ........................................................... 56 3.5. Sampel ............................................................................................. 57 3.6. Teknik Analisis ............................................................................... 58 3.6.1. Model Pengukuran atau Outer Model ................................... 59 3.6.2. Model Struktural atau Inner Model ....................................... 60

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Tommy Adi Prabowo


BAB IV

GAMBARAN UMUM SUBYEK DAN OBYEK PENELITIAN 4.1. Gambaran Umum Perusahaan ......................................................... 61 4.2. Deskripsi Layanan Call Center ....................................................... 63

BAB V

ANALISIS DAN PEMBAHASAN HASIL PENELITIAN 5.1. Deskripsi Hasil Penelitian ............................................................... 65 5.1.1. Deskripsi Responden ............................................................. 65 5.1.2. Statistik Deskriptif ................................................................ 66 5.1.2.1. Deskripsi Variabel Keadilan Prosedural (X1) .......... 69 5.1.2.2. Deskripsi Variabel Keadilan Distributif (X2) ........... 70 5.1.2.3. Deskripsi Variabel Iklim Kerja Beretika (Z) ............ 72 5.1.2.4. Deskripsi Variabel Intensi Keluar (Y) ..................... 74 5.2. Analisis Model dan Pengujian Hipotesis ........................................ 76 5.2.1. Analisis Model Pengukuran atau Outer Model ..................... 76 5.2.1.1. Validitas ................................................................... 77 5.2.1.2. Reliabilitas ................................................................ 82 5.2.2. Analisis Model Struktural (Inner Model) .............................. 84 5.2.2.1. Uji Kolinearitas ........................................................ 84 5.2.2.2. Model Struktural ...................................................... 85 5.2.3. Pengujian Hipotesis ............................................................... 93 5.2.3.1. Pengujian Hipotesis Pertama .................................... 93 5.2.3.2. Pengujian Hipotesis Kedua ...................................... 93 5.2.3.3. Pengujian Hipotesis Ketiga ...................................... 94 5.2.3.4. Pengujian Hipotesis Keempat .................................. 97 5.3. Pembahasan ..................................................................................... 98

BAB VI

SIMPULAN DAN SARAN 6.1. Simpulan ........................................................................................ 106 6.2. Saran .............................................................................................. 107 ix

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Tommy Adi Prabowo


DAFTAR PUSTAKA LAMPIRAN

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Tommy Adi Prabowo


DAFTAR TABEL Halaman Tabel 1.1

Tingkat Kemangkiran Karyawan Juli – Agustus 2013 ...................... 10

Tabel 1.2

Pencapaian Target Perusahaan Juli – Agustus 2013 ......................... 10

Tabel 5.1

Karakteristik Responden ................................................................... 65

Tabel 5.2

Kategori Penilaian Berdasarkan Skala .............................................. 66

Tabel 5.3

Statistik Deskriptif ............................................................................. 67

Tabel 5.4

Nilai Rata-Rata Masing-Masing Kategori Iklim Kerja ..................... 68

Tabel 5.5

Deskripsi Variabel Keadilan Prosedural (X1) .................................... 69

Tabel 5.6

Deskripsi Variabel Keadilan Distributif (X2) .................................... 71

Tabel 5.7

Deskripsi Variabel Iklim Kerja Beretika (Z) ..................................... 72

Tabel 5.8

Deskripsi Variabel Intensi Keluar (Y) ............................................... 75

Tabel 5.9

Hasil Uji Convergent Validity (Nilai Outer Loading) ....................... 78

Tabel 5.10

Nilai AVE dan Akar AVE ................................................................. 79

Tabel 5.11

Latent Variable Correlations ............................................................ 79

Tabel 5.12

Matriks Perbandingan Akar AVE dengan Latent Variabel Correlations ............................................................ 80

Tabel 5.13

Cross Loadings .................................................................................. 81

Tabel 5.14

Hasil Analisis Composite Reliability dan Cronbach Alpha .............. 82

Tabel 5.15

Pengujian Kolinearitas ....................................................................... 84

Tabel 5.16

Hasil Pengujian Signifikansi Koefisien Jalur (Path) Model Struktural ................................................................................ 85

Tabel 5.17

Hasil Pengujian Signifikansi Total Effects ........................................ 87

Tabel 5.18

Nilai Koefisien Determinasi atau R Square (R2) dan Stone-Geisser (Q2) ...................................................................... 88

Tabel 5.19

Analisis Nilai R2 dan Q2 Atas Variabel Eksogen yang Dimasukkan dalam Model dan Dikeluarkan dari Model .......... 90

Tabel 5.20

Hasil Perhitungan f2 Effect Size dan q2 Effect Size ............................ 91

Tabel 5.21

Pengaruh Keadilan Prosedural dan Distributif Terhadap xi

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Tommy Adi Prabowo


Intensi Keluar Tanpa Iklim Kerja Beretika ....................................... 95 Tabel 5.22

Direct Effect, Indirect Effect dan Total Effect ................................... 96

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Tommy Adi Prabowo


DAFTAR GAMBAR Halaman Gambar 2.1

Model Intensi Keluar ......................................................................... 40

Gambar 2.2

Kerangka Konseptual ........................................................................ 52

Gambar 4.1

Struktur Organisasi PT. Infomedia Nusantara, Surabaya .................. 63

Gambar 5.1

Hasil Analisis Outer Model ............................................................... 83

Gambar 5.2

Hasil Analisis Inner Model ................................................................ 87

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Tommy Adi Prabowo


DAFTAR LAMPIRAN Lampiran 1

Kuesioner Penelitian

Lampiran 2

Hasil Tabulasi Kuesioner

Lampiran 3

Statistik Deskriptif

Lampiran 4

Uji Kolinearitas

Lampiran 5

Gambar Hasil Analisis PLS

Lampiran 6

Hasil Perhitungan Analisis PLS

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Tommy Adi Prabowo

ADLN- PERPUSTAKAAN UNIVERSITAS AIRLANGGA DAFTAR ISI. Halaman

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