THE ROLE OF OMBUDSMAN REPUBLIC OF INDONESIA AND EFFORT TO IMPROVE THE EASE OF DOING BUSINESS IN INDONESIA

THE ROLE OF OMBUDSMAN REPUBLIC OF INDONESIA AND EFFORT TO IMPROVE THE EASE OF DOING BUSINESS IN INDONESIA

2016

Speaker Adrianus Meliala • Drs (UI), MSi.(UI), MSc.(MMU), Ph.D(UQ) • Commissioner/Member of Ombudsman RI, 2016-2021 • Former Commissioner of National Police Commission, 2012-2016 • Professor of Criminology, University of Indonesia, 2006-Now International Business Integrity Conference, November 2016

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The Ease Of Doing Business and Public Service • The Ease of Doing Business closely relates to public service • The easier service is delivered, the more economic development can be geared toward increasing welfare of society • State should guarantee good delivery of public service including the ease of doing business in this country to ascertain good investment climate

International Business Integrity Conference, November 2016

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Position of Ombudsman RI  Ombudsman RI is the one and only law enforcer in the field of administrative law toward all public and public-related institutions in Indonesia  Through various mechanisms and using the perspective of maladministration, Ombudsman RI has a pivotal role in controlling and supporting all public service providers to enable them to deliver a quick, reliable , easy to access and no corruption public service


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Ombudsman RI and Supporting Business Sector • Supporting better rank of ease of doing business in Indonesia is rather a new, additional and indirect role of Ombudsman RI • It seems more strategic and important to be paid attention to since President Joko Widodo has commented on it several times • Despite our limitation, Ombudsman RI has dedicated itself to be hand-in-hand with other state institutions by, at least, to pursue anti corruption culture in doing business International Business Integrity Conference, November 2016

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Survey Ease Of Doing Business by the World Bank • Indonesia stays at the rank of 109 from 189 countries • Survey period is started from 2 Juni 2014 to 2015 at One-Door Service Center (PTSP) in Surabaya and Jakarta • The EODB’s rank should be seen as qualitative image of a country, this deserves a continuing annual increase


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Elements Surveyed 1. Starting A Business * 2. Dealing with Construction Permits * 3. Registering Property * 4. Paying Taxes * Items seem relevant 5. Getting Credit to Ombudsman scope 6. Enforcing Contract * of work 7. Getting Electricity 8. Trading Across Borders 9. Resolving Insolvency 10.Protecting Minority Investors * International Business Integrity Conference, November 2016

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The Urgency of this Survey  To the Government, as indicator of reaction of private sector in responding investment-related policies  To Private Sector, this may increase positive investment climate  To Society, better investment climate will directly or indirectly improve public welfare through new investment and availability of job opportunity


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Comparison of Index Score of Indonesia 2015 dan 2016 Aspect

2015

2016

Notes

Starting Business

173

163

Down 10 points

Dealing with Construction Permits

107

110

Registering Property

131

131

Getting Credit

70

71

Protecting Minority Investors

88

87

Paying Taxes

148

160

Trading Across Borders

105

104

Enforcing Contracts

170

170

Resolving Insolvency

77

73


Up 12 points

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Comparison with Other Countries Countries

Ranks

Laos

134

India

130

Indonesia

109

Filipina

103

Vietnam

90

Tiongkok

84

Thailand

49

Jepang

34

Malaysia

18

Korea

4

Singapura

1


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Notes on 2016 Index  Starting A Business in Indonesia: suffers declining score since there are still 13 procedure and 47 days needed to start up a business. Ones which still take time more than 10 days are regulation on Surat Ijin Usaha Perdagangan (SIUP) and Tanda Daftar Perusahaan (TDP)  Taxation enjoys rank increase due to simplification of procedure, from 54 to 10 procedures only  Permission for Construction (using warehouse as sample) takes average cost of Rp. 86.367.000,-, around 110 working days and 17 procedures International Business Integrity Conference, November 2016

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Our Data • Ombudsman RI spends resources to focus into several strategic public services that closely related to the ease of business such as: land management, permit and regulations, immigration, tax and custom • Education, Land Management, Local Government-related Issues and Police Work are 4 (four) sectors most often complained about. Relatively Speaking, Ombudsman RI observes steady but sure improvement in those sectors. • However, land management as managed by Badan Pertanahan Nasional (the National Land State Body) seems to be the worst .


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Statistic on Public Complaint that relates to Investment Sector and Other Substance that Support Business Investment (Regulation/PTSP, Tax, Foreign Investment, Banking, Electricity, Land, Custom) 9000 8000 7000

7650 6859

6678

6000 5000 4000 3000

2476

2000

1410

1125 1000 0 2014

2015 Total Laporan Tahunan

2016*)

Laporan Terkait Sektor Usaha


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Total Complaint with Substance on Maladministration Relating Business Substansi Laporan Dugaan Maladministrasi Cukai dan Pajak

Penanaman Modal

Listrik

Perbankan

Perijinan (PTSP)

Total

Pertanahan

Jml

%

Jml

%

Jml

%

Jml

%

Jml

%

Jml

%

Jml

%

Berpihak

0

0.0%

1

0.5%

0

0.0%

2

0.6%

0

0.0%

8

0.8%

11

0.4%

Diskriminasi

5

1.6%

2

1.1%

1

1.5%

3

0.8%

9

1.4%

6

0.6%

26

0.9%

Konflik Kepentingan

60

19.7%

3

1.6%

2

3.0%

4

1.1%

7

1.1%

12

1.3%

88

1.0%

Penundaan Berlarut

32

10.5%

20

10.9%

10

14.9%

85

23.5%

163

26.0%

353

37.9%

663

28.6%

Penyalahgunaan Wewenang

25

8.2%

22

12.0%

10

14.9%

43

11.9%

82

13.1%

124

13.3%

306

10.5%

Penyimpangan Prosedur

40

13.2%

20

10.9%

24

35.8%

100

27.6%

149

23.7%

156

16.7%

489

22.3%

Permintaan Imbalan Uang, Barang dan Jasa

58

19.1%

14

7.6%

3

4.5%

4

1.1%

56

8.9%

41

4.4%

176

5.5%

Tidak Kompeten

39

12.8%

10

5.4%

5

7.5%

49

13.5%

53

8.4%

58

6.2%

214

8.9%

Tidak Memberikan Pelayanan

35

11.5%

50

27.2%

4

6.0%

40

11.0%

83

13.2%

146

15.7%

358

17.4%

Tidak Patut

10

3.3%

42

22.8%

8

11.9%

32

8.8%

26

4.1%

29

3.1%

147

4.6%

TOTAL

304

100%

184

100%

67

100%

362

100%

628

100%

931

100%

2476

100%


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SUBSTANCE OF COMPLAINT THAT RELATES TRADING, AND BUSINESS PERMISSION 2014 – 2016*)


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DISTRIBUTION ON PROVINCE WHERE COMPLAINANT MAY COME FROM 2014 – 2016*)

By : TIM PTIPP – Pencegahan, Ombudsman RI


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One-Stop Service Center Pelayanan Kantor PTSP Izin Mendirikan Bangunan (IMB) Izin Pendirian Tower Telekomunikasi Izin Usaha Perdagangan (SIUP) Izin Usaha Jasa Pertambangan (IUJP) izin Gangguan (HO) Izin Lokasi Izin Operasional Izin Usaha Industri TDP Izin Reklame Izin Galian Izin Prinsip SKDU Izin Usaha Rekreasi dan Hiburan Umum Izin Usaha Perhotelan Izin Usaha Mikro, Kecil dan Menengah Izin Usaha Jasa Konstruksi (IUJK) SITU Izin pengelolaan hutan Izin Pendirian SPBU AMDAL Izin Usaha Toko Modern SIPA Izin Usaha Panti Pijat Izin Usaha Café/Restoran TNKB TDUP Permohonan Konvensi Izin Usaha Perkebunan Izin Usaha Perikanan Izin Usaha Pemotongan Unggas Izin Perkapalan Izin Penyelenggaraan Kursus / Balai Pelatihan Izin Jasa Cargo Lainnya

31.3% 21.0% 9.1%

4.1% 3.3% 2.9% 2.4% 1.7% 1.5% 1.4% 1.4% 1.2% 1.0% 0.9% 0.9% 0.9% 0.9% 0.9% 0.7% 0.7% 0.7% 0.7% 0.5% 0.3% 0.3% 0.3% 0.2% 0.2% 0.2% 0.2% 0.2% 0.2% 0.2% 0.2% 0.2%

0.0%

7.4% 5.0%

10.0%

15.0%


20.0%

25.0%

30.0%

35.0%

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Tax and Custom Pajak Kendaraan Bermotor (PKB) Pelayanan Petugas Samsat Pelayanan Petugas Pajak Pajak Bumi dan Bangunan Retribusi Parkir Penetapan Pajak PPn (Pajak Penghasilan) NPWP Bea Ekspor dan Impor Tarif Pas Pelabuhan / Bandara / terminal Retribusi Daerah BPHTB Retribusi Tempat Pariwisata SPT Tahunan SPPT Pelayanan Petugas Bea Cukai NJOP Pengurangan Pajak Pajak Reklame Premi Asuransi Kecelakaan Penggelapan Pajak Jasa Konsultasi Pajak Denda Pajak Cukai Rokok Lainnya

17.4% 12.0% 12.0% 7.8% 4.5% 4.1% 3.7%

3.7% 3.7% 3.7% 3.3% 2.9% 2.1% 1.7%

1.7% 1.7% 1.6% 1.2% 1.2% 0.4% 0.4%

0.4% 0.4% 0.4% 7.0% 0.0%

2.0%

4.0%

6.0%

8.0%

10.0%


12.0%

14.0%

16.0%

18.0%

20.0%

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Electricity Pemadaman Listrik

20.4%

Tagihan Listrik

18.1%

Pemasangan Listrik

16.4%

Pelayanan Petugas PLN

13.0%

Pemutusan Aliran Listrik

4.0%

Pencatatan Meteran Listrik

3.2%

Pemindahan Jaringan Listrik

2.6%

Pembangunan Gardu/Tiang Listrik

2.6%

Pencabutan Meteran Listrik

2.3%

Penambahan Daya Listrik

2.3%

Gangguan Listrik

1.9%

Penerangan Jalan

1.9%

Distribusi Listrik

1.9%

Akses Pelayanan Listrik

1.7%

Perbaikan Jaringan Listrik

1.5%

Pembangunan SUTET

1.5%

Mutasi Listrik Prabayar P2TL

1.3% 0.9%

Penurunan Daya Listrik

0.6%

Pembangunan Pembangkit listrik

0.6%

Lainnya 0.0%

1.3%

5.0%

10.0%


15.0%

20.0%

25.0%

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Foreign and Domestic Investment Penyelenggaraan Koperasi Bantuan Dana / Permodalan Kerjasama Perdagangan Penggelapan Investasi Usaha Pengalihan Aset Pengelolaan Objek Wisata Pencairan Dana / Modal Rekomendasi Izin Badan Usaha Rekening Perbankan Perjanjian Pinjaman / Pembiayaan Penghentian Operasionlisasi BUMD Pengadaan Barang dan Jasa Penerbitan Usaha Pembayaran Kredit Pajak Industri Kepemilikan Saham Jaminan Pinjaman Badan Usaha Mikro, Kecil dan Menengah Badan Usaha Jasa Pertambangan (IUJP) Pendirian Usaha Industri Lokasi Usaha Invetasi Modal Usaha Bunga Pinjaman Anggaran Belanja Daerah Lainnya

0.0%

20.0% 10.0% 8.3%

6.7% 3.4% 3.3% 3.3% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 1.7% 16.7%

5.0%

10.0%


15.0%

20.0%

25.0%

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Banking Perjanjian Pinjaman / Pembiayaan Jaminan Pinjaman Pelayanan Perbankan Pembayaran Kredit Transaksi Perbankan Account Bank Proses Pelelangan Kredit Perumahan Perjanjian Kerja Kartu Kredit Penyitaan Agunan Kredit Dana Pensiun ATM Kerjasama Perbankan Permohonan Informasi Penggunaan Dana Bantuan Pembiayaan Asuransi Perbankan PNPM Pengalihan Aset Jaminan Perbankan Pembiayaan Kepemilikan Emas Pelayanan Petugas OJK Hipotik Deposito Lainnya

32.3% 14.4% 11.3% 7.8% 6.4% 5.4% 5.2% 2.8% 1.9% 1.7% 1.4% 1.2% 0.9% 0.7% 0.5% 0.5% 0.5% 0.5% 0.2% 0.2% 0.2% 0.2% 0.2% 0.2% 3.2%

0.0%

5.0%

10.0%

15.0%


20.0%

25.0%

30.0%

35.0% 22

Land Management 35.3%

Sertifikat Tanah

17.0%

Sengketa Lahan/Tanah

14.0%

Hak Guna Bangunan (HGB)

11.0%

Hak Guna Usaha (HGU)

4.9%

Ganti Rugi Lahan

3.8%

Pembebasan Lahan

3.3%

Pengukuran Tanah

2.8%

Penguasaan Tanah Sepihak Sengketa Tanah adat/Ulayat

1.5%

Tapal Batas

1.5%

Peralihan Tanah

1.3%

Izin Mendirikan Bangunan (IMB)

1.2%

Sporadik Tanah

0.8%

SPPT

0.6%

Informasi Kepemilikan Tanah/Lahan

0.3%

Tagihan Denda UWTO

0.1%

Informasi Status Tanah

0.1%

Lainnya

0.5%

0.0%

5.0%

10.0%

15.0%

20.0%


25.0%

30.0%

35.0%

40.0% 23

• Undue Delay (30 %)

1 Subject of Complaint

2

3 4

• Breach of Procedure (22 %)

• Fail to Deliver Services (17 %) • Others (31 %) 24

What Happened Once Complaint is Submitted Ombudsman RI pursues clarification on case complained

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Series of Workshop on EODB, 2016 Palembang

Surabaya


Makassar

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Next Year • To launch massive survey on Index of Public Satisfaction on Public Service • To launch massive survey on Index of Maladministration conducted by Public Service Provider Institutions


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Thank you


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THE ROLE OF OMBUDSMAN REPUBLIC OF INDONESIA AND EFFORT TO IMPROVE THE EASE OF DOING BUSINESS IN INDONESIA

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