Platform Mobiliteit.NU als Smart Business Network
Prof. Dr Ir Eric van Heck (RSM) Dr Marcel van Oosterhout (RSM)
Utrecht, 22 Juni 2012
Menu
2
1.
Het platform Mobiliteit.NU als “Smart Business Network”
2.
New Worlds of Work (NWoW) Quick-Scan
3.
Enkele observaties: Slim Werken = Slim Reizen
In: Communications of the ACM, Vol. 50, Nr. 6, p. 29-37, June 2007
Messages 1. Emerging technologies provide global connectivity
2. Competition is among business networks 3. Customer-centric business networks are among the winners 4. Key components are • Product/process modularization • Quick connect and disconnect capabilities • Network orchestration • Digitized platform
The end customer designs the (virtual) organisation and value chain •Process modules
•Product modules
•Customer
•Core
•demands
•Firm
•A1
•A2
•B1
•B2
•C1
•C2
•D1
•D2
•E1
•E2
Definition of a Smart Business Network ... An IT-enabled platform for dynamically linking different businesses having different ‘capabilities’ to build a ‘networked business enterprise’ with innovative business strategies for competing in the changing markets and environmental conditions..... Bhusnan Saxena, MDI Gurgaon, India, 2008
•6
Smart Business Networks: general principles 1. Think in terms of “customer solutions” instead of products
Requires a lot of information about the customer 2. Every customer gets its own (temporary) value chain for that specific order “Demand networks”
Requires a lot of information about potential suppliers Requires a lot of coordination efforts among suppliers Use network externalities 3. Being able to quickly connect customers and suppliers Technological infrastructure through interorganizational systems: communication standards and business process standards
Social infrastructure through knowledge sharing
Smart Business Network
Business Network Partners
SBN Orchestrator
8
Erasmus@Work Research Programme
Approached late 2006 by Microsoft Extended since 2008 to include other partners (Rabobank, de Unie, Sogeti, Essent, TNT, Athlon, Ericsson, CBG, etc.) Approximately 6,500 knowledge workers participated thus far Approach: Scientifically validated perception measurement instrument (survey) Pre- and post measurements; longitudinal research Employee and managers perceptions Case studies; Main focus is how work(place) innovation contributes to improvement of the Triple Bottom Line : People (employee satisfaction, work-life balance) Profit (flexibility, productivity, innovativeness) Planet (sustainable travel and behavior)
9
Het Nieuwe Werken Management & Leiderschap
Gebouw & Plaats
HRM/ Arbeidsvoorwaarden
Werknemer Mobiliteit & Duurzaamheid
Werkstijl
Mentaal / Mens
IT infrastructuur & Tools
10
Slim werken = slim reizen
12
New Worlds of Work Benchmark (1)
13
New Worlds of Work Benchmark (2)
14
New Worlds of Work Benchmark Enkele Observaties (1) Analyse op data van 19 deelnemers (Februari 2012): • 19 organisaties scoren relatief hoog op zelfbeschikking, informatiedelen, resultaatgerichtheid en een aantal IT werkdimensies (communicatie, toegang en digitalisering). Daarentegen wordt relatief laag gescoord op benutting en duurzaamheid van de werkplek en duurzaamheid van IT. • Empowerment zelfbeschikking relateert aan werk-privé balans, (verlaging van) ziekteverzuim, en productiviteit. • De support van het top management relateert aan ziekteverzuim, productiviteit en medewerker tevredenheid.
• De ‘virtuele werkplek’ dimensies (digitalisering, toegang, communicatie en personalisatie) relateren aan productiviteit.
15
Enkele Observaties (2)
16
Empowerment – Controle - Vertrouwen afweging
Enkele Observaties (3)
17
Monitoring en bechmarking om het proces (bij) te sturen
NWoW bevat op dit moment een dBase van 6500 kenniswerkers
NWoW Benchmark tool biedt eerste inzichten
Conclusies
18
1.
Het platform Mobiliteit.NU als “Smart Business Network”
2.
New Worlds of Work (NWoW) Quick-Scan
3.
Enkele observaties: Slim Werken = Slim Reizen
