KEPUSTAKAAN
Akerlof, G., (1970), “The Market for „Lemons‟: Quality Uncertainty and The Market Mechanism”, Quarterly Journal of Economics, Vol. 83, No.3, pp. 488-500. Arizon, V (2010), “Service Quality Delivery in the Food and Beverage Industry in the Western Cape”, Thesis, Cape Peninsula University. Azwar, S., (2004), Metode Penelitian, Yogyakarta: Pustaka Pelajar. Backman, S. J., and Veldkamp, C. (1995), “Examination of the Relationship between service quality and user loyalty”, Journal of Park and Recreation Administration, Vol. 13, No. 2, pp. 29-41. Bagwell, K., and Riordan, M., (1986), “Equilibrium Price Dynamics for an Experience Good”, Northern Math Center Discussion Paper, No. 705. Blocher, E.J., Chen, K.H., Lin, T.W. (2000), Cost management: A strategic emphasis, Boston: McGraw-Hill Irwin. Brown, J.T., and Dacin, P.A., (1997), “The Company and The Product: Corporate Associations and Consumer Product Responses”, Journal of Marketing, Vol. 61, pp. 68-84. Bungin, B.H.M., (2007), Penelitian Kualitatif: Komunikasi, Ekonomi, Kebijakan Publik, dan Ilmu Sosial, Jakarta: Kencana Prenama Media Group. Caswell, J., and Mojduszka, E., (1996), “Using Informational Labelling To Influence The Market For Quality In Food Products”, Working Paper, No. 43. Caswell, J., and Padberg, D., (1992), ”Toward a More Comprehensive Theory of Food Labels”, American Journal of Agriculture Economics, Vol. 74, No. 2, pp. 460-468. Cronin, J., Brady, M., and Hult, G.T.M., (2000), “Assesing The Effect of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments”, Journal of Retailing, Vol. 76, No. 2, pp. 193-218. Dick, A., Chakravarty, D., and Biehal, G., (1990), “Memory-Based Inferences During Consumer Choice”, Journal of Consumer Research, Vol. 17, pp. 82-93.
83
Dimara, E., and Skuras, D., (2005), “Consumer Demand for Informative Labeling of Quality Food and Drink Products: A European Union Case Study”, Journal of Consumer Marketing, Vol. 22, No. 2, pp. 90-100. Fine, C.H. (1983), “A Quality Control Model With Leaif Effects”, Working Paper, Massachusetts Institute of Technology. Freitas, A.L.P., and Costa, H.G., (2012), “Development and Testing of A MultiCriteria Approach to The Assesment of Sevice Quality: An Empirical Study in Brazil”, International Journal of Management, Vol. 29, No. 2, pp. 633-651. Furlong, N., Lovelace, E., and Lovelace, K., (2000), Research Methods and Statistics: An Integrated Approach, Orlando: Harcourt Brace & Company. Gasperz, V, (1997), Total Quality Manajemen, Jakarta: PT Gramedia Pustaka Utama. Grossman, S., (1981), “The Informational Role of Warranties and Private Disclosure About Product Quality”, Journal of Law and Economics, Vol. 24, pp. 461-483. Hall, W.K., (1980), "Survival Strategies In a Hostile Environment", Harvard Business Review, 58 (4):75-85. Horngren, C.T., Foster, G and Datar, S.M., (2003), Cost Accounting, Englewood Cliffs: Prentice Hall. Hutomo, A.S., (2009), “Pengaruh Kualitas Produk Dan Tingkat Kepuasan Konsumen Terhadap Loyalitas Pelanggan Pada Produk Makanan Tela Krezz Cabang Bekasi”, Makalah, Universitas Gunadharma. http://www.gunadarma.ac.id/library/articles/graduate/economy/2009/Artik el_10205061.pdf Ionita, M., P. America, et al., (2004). “A Scenario-Driven Approach for Value, Risk and Cost Analysis in System Architecting for Innovation”, Fourth Working IEEE/IFIP Conference on Software Architecture, Oslo,Norway. Juran, J.M and Godfrey, A.B, (1999), Juran’s Quality Handbook, Fifth Edition, New York: McGraw-Hill. Kandampully, J., and Suhartanto, D., (2000), “Customer Loyalty In The Hotel Industry: The Role of Customer Satisfaction and Image”, International Journal of Contemporary Hospitality Management, Vol. 12, No. 6, pp. 346-351. Kiechel, W., III., (1981), “The decline of the experience curve”, Fortune, October 5, pp. 139-146. 84
Knaflewska, J and Pospiech, E, (2007), "Quality Assurance Systems In Food Industry And Health Security Of Food", Acta Sci. Pol.,Technol. Aliment. 6(2), pp. 75-85 Komariah, K dan Rahmawati, F, (2003), “Strategi Pengembangan Usaha Makanan Jajanan Tradisional Dalam Rangka Meningkatkan Pendapatan Rumah Tangga Di Kabupaten Kulon Progo”, Makalah, Universitas Negeri Yogyakarta. Kotler, P., (2009), Manajemen Pemasaran, Jakarta: Erlangga. Kuncoro, M, (2006), Ekonomika Pembangunan: Teori, Masalah, dan Kebijakan, Edisi Keempat, Yogyakarta: UPP STM YKPN. Lukman, M, (2007), “Peningkatan Kualitas Produk Keramik Di Sentra Industri Kecil Keramik Betek Malang Dengan Metode Pengendalian Kualitas Statistik (Statistical Process Control, SPC)‟, Makalah, Fakultas Teknik Universitas Muhammadiyah Malang Magat, W. A., and Viscusi, W. K., (1992), “Informational Approaches to Regulation”, Information Economics and Policy, Vol. 5, No. 2, pp. 201202. Manning, L., Baines, R.N. and Chadd, S.A., (2006), “Ethical modelling of the food supply chain”, British Food Journal, 108(5): 358-370. Mojduszka, E.M. and Caswell, J.A., (2000), “A Test of Quality Signaling In Food Markets Prior to Implementation of Mandatory Labeling, American Journal of Agriculture Economics, 82, pp. 298-309. Najib, M., (2006), “Peningkatan Kinerja Bisnis Usaha Kecil dan Menengah (UKM) dengan Pengembangan Orientasi Pasar”, Jurnal Manajemen Publikasi dan Review, Vol. 1, No.2, pp. 32-40. Oliver, R.L., and DeSarbo, W., (1988), “Response Determinants in Satisfaction Judgments”, Journal of Consumer Research, Vol. 14, pp. 495-507. Parasuraman, A., Zeithaml, V., and Berry, L., (1985), “A Conceptual Model of Service Quality and Its Implications for Future Research”, Journal of Marketing, Vol. 49, pp. 41-50. Parasuraman, A., Zeithaml, V., and Berry, L., (1988), “SERVQUAL: A MultipleItem Scale for Measuring Consumer Perceptions of Service Quality”, Journal of Retailing, Vol. 64, No. 1, pp. 12-40. Park, C. W., Iyer, E., and Smith, D., (1989), “The Effect of Situational Factors on In-Store Grocery Shopping Behavior: The Role of Store Environment and
85
Time Available for Shopping”, Journal of Consumer Research, Vol. 15, pp. 422-433. Render, B dan Heizer, J, (2004), Prinsip-Prinsip Manajemen Operasi, Jakarta: Salemba Empat. Santoso, A, (2008), “Strategi Pengembangan Bisnisusaha Kecil Menengah (Studi Kasus di UKM Kambing Desa Cikarawang Kecamatan Darmaga, Kabupaten Bogor, Jawa Barat)”, Skripsi, Institut Pertanian Bogor. Sekaran, U., (2008), Research Methods for Business, New York: Wiley & Sons Inc. Selnes, F., (1993), “An Examination of The Effect of Product Performance on Brand Reputation, Satisfaction, and Loyalty”, European Journal of Marketing, Vol. 27, No. 9. Singarimbun, M., dan Effendi, S., (1989), Metode Peneltian Survey, Jakarta: LP3ES. Sriyana, J, (2010), “Strategi Pengembangan Usaha Kecil Dan Menengah (UKM): Studi Kasus Di Kabupaten Bantul”, Simposium Nasional 2010: Menuju Purworejo Dinamis dan Kreatif. Sullivan, L., (1998), Moving Mountains: The Principles and Purposes of Leon Sullivan, Valley Forge, Penn. Susanna, D dan Hartono, B, (2003), "Pemantauan Kualitas Makanan Ketoprak Dan Gado-Gado Di Lingkungan Kampus Ui Depok, Melalui Pemeriksaan Bakteriologis", Makara, Seri Kesehatan, Vol. 7, No. 1. Tambunan, T.T.H., (2011), “Development of Micro, Small and Medium Enterprises and Their Constraints: A Story From Indonesia”, Gadjah Mada International Journal of Bussines, 23(1). Tjiptono, F., (2012), Pemasaran Strategik, Yogyakarta: ANDI publisher. UNIDO, (2006), “Product quality: A guide for small and medium-sized enterprises”, Working Paper, United Nations Industrial Development Organization. Yunastiti, I., (2011), “Pengaruh Mutu Layanan, Mutu Makanan, Nilai Dispersepsi, dan Kepuasan Konsumen terhadap Intensi Perilaku Konsumen pada Restoran Cepat Saji: Studi pada Kentucky Fried Chicken dan Yogya Chicken di Yogyakarta”, Skripsi S1, tidak dipublikasikan, Universitas Gadjah Mada Yogyakarta.
86
Zeithaml, V, (1988), “Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence”, Journal of Marketing, Vol. 52, 2-22.
87
