Jakarta 29-30 Agustus 2012
effective time management
objectives
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Determine what matters most both in personal and proffesional life.
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Live in quality quadrant by doing not urgent thing yet has significant impact.
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Identify time management traps and know how to handle it effectively.
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Building commitment with others and is able to say “NO” to unimportant and trivial matters.
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Make an action plan of moving from crisis quadrant to quality quadrant of life.
training outline day one •
Identify your time wasters
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Understanding your work challenge
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Four generation in time management
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Identify your priorities
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What matters most to you
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The Principle of Effectiveness
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Creating your personal mission statement
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training outline day two •
Other time management techniques 1
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How to delegate and empower others
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How to manage : meeting, email and paper work
Creating your team mission statement
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Other time management techniques 2
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Understanding the four quadrant of life
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How to handle interruption and say “NO”
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How to life in quality quadrant.
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How to avoid procrastination
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Managing people
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How to handle difficult person
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Expanding your circle of influence
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Trust Account
www.serviceleadership.web.id
facilitator
Irfan Prasatya has held senior Human Resource positions in Indonesia including Personnel Manager with Hyatt Regency Bandung, Training & Management Development Manager with TNT Express & Logistics, Training Consultant with Service Quality Centre Indonesia, a subsidiary of Singapore Airlines. Prior to be a fulltime people development consultant, he was a Corporate Director of Human Resources and Quality Assurance with Sobek Adventure and Bali Bird Park in Bali, and Corporate General Manager Human Resources & General Affairs with PT. Rice Bowl Indonesia, PT Mister BasoIndonesia, and PT. DwiputraGloria Indonesia (Gloria Jeans Coffee). Irfan is an experiential learning specialist and has more than 10 years experience in facilitating workshops and outdoor training initiatives on various organizational levels from Board of Directors, Executive Committee to Supervisory and Front-liner level in major companies such as Gapura Angkasa, BCA, Danamon, BNI 46, Bank Mandiri, American Express, BTPN, OUB Buana, Medco, Pertamina Hospital, Indomobil, Sampoerna, Nestle, CIMB Niaga, Total, and many others. His scope of expertise includes supervisory skill, leadership, train the trainer, presentation skill, communication skill, motivational & team building and service quality training. Irfan has diploma in Hotel Management and Bachelor’s degree in Social Politics and is a certified trainer from the ILO International Training Center in Turin Italy. Note : This training will be conducted in bahasa Indonesia
TENTANG KAMI
Service Leadership adalah lembaga pelaƟhan manajemen sumber daya manusia yang berdiri sejak tahun 2005. Fokus pelaƟhan kami adalah Layanan Pelanggan (Service Excellence), Tehnik Presentasi dan Mengajar (Training For Trainer) dan Psikologi-Perilaku Manusia. Didukung oleh trainer-trainer yang berpengalaman sebagai prakƟsi bisnis di bidangnya, kami telah berpengalaman bekerjasama dengan berbagai perusahaan besar . Salah satu kata kunci kami dalam bekerjasama dengan klien adalah adapƟf dan melayani. Kami akan selalu terbuka untuk beradaptasi dengan lingkungan persoalan yang dihadapi klien dengan memberikan program yang telah disesuaikan dengan kebutuhan klien kami.
Informasi & Investasi
• • • •
HP 0812.9766.822 (Tohap) HP 0812.802.8352 ( Rina) E-mail :
[email protected] www.serviceleadership.web.id
Perusahaan-perusahaan yang telah menjadi Klien Kami Banking • • • • • • •
Bank CIMB Niaga BNI Bank Mega Lippo Bank Bukopin BII BCA
Mining , Oil and Gas • Bank OCBC NISP • ANZ Bank • BPR Artha Karya Sejahtera • PT Daya Adira Mustika • Bank Mayora
• • • •
Property & Construction Services
Insurance and Financial • • • • • • •
PT Nikko Securities Indonesia PT Kustodian Sentral Efek Indonesia Prudential PT Asuransi Astra Buana PT BII Finance PT Asuransi Permata Nipponkoa PT LIG Insurance
Manufacture, Consumer Goods & Distributor • • • • • • • • • • • • • • • • •
PT Amway Indonesia PT Data Scrip PT Solvay Pharma PT Dynaplast Tbk. PT Roche Indonesia PT Dexa Medica PT Indo Food PT Musim Mas PT Kutai Timber Indonesia PT Capella PT Changsin Industry PT Chingluh Indonesia PT Jotun Indonesia PT Berca Indonesia PT Astra Honda Motor PT Bina Plaspac Indonesia PT Intraco Penta
• PT Samator • PT LG Electronics Indonesia • PT Tirta Investama • PT Sibelco Asia • PT Gramedia Group • Tarra Group • PT Sapta Sarana Sejahtera • PT Arista Group • PT Export Service Centre • PT Swakarsa Wahana Sejahtera • PT Tekpak Indonesia • PT Akino Wahanamulia • PT Prana Chandra Sejahtera • PT Fortune Star Global • PT Riken Indonesia
PT Schenker Petrolog Utama CNOOC SES Ltd PT Depriwangga OM PT Riung Mitra Lestari
• Ciputra Group • PT Summarecon Agung Tbk • Erraenersi Konstruksindo • PT Megapolis Manunggal Industrial Dev
• PT Cakrawala Adhiwarna Semesta • PT Bella Putra Intiland • PT Imeco Inter Sarana • PT Bukit Raya • PT Protindo
Service & Education • • • • • • • • • • • • • • •
RS Pondok Indah High Scope Sushitei Yayasan Perguruan Budi Utomo Universitas Diponegoro PT Qasa Strategic Consulting Bina Panca Potensia PT Lead Pro PT Thema Thibi PT Grita Artha Kreamindo (5asec) JC&K Advertising Lembaga Pendidikan Perkebunan Organisasi Wanita Katholik Pusat PT Persaels Santa Ursula
• • • • • • • • • • • • • • •
PT Nobu Indonesia PT Desindo Media Kiara F&G PLN HasibuanBawazir & Pramono Tax Consultant Badan Meteorologi & Geofisika (BMG) PT Quantum Media Communication Larissa Aesthetic Center CBN Yayasan Mercusuar PT Grafindo Media PT Arpeni PT Bahtera Pesat Lintas Buana PT Terra Data Indonusa BMS Group
Modul Pelatihan
Modul PelaƟhan SERVICE LEADERSHIP untuk Proram Inhouse Training dan Kelas Publik • • • • • •
EXCELLENT SERVICE INTERACTION HANDLING CUSTOMER COMPLAINT TRAINING FOR TRAINER SERVICE SCORECARD PERFORMANCE MANAGEMENT EXPANDED DISC
• • • • • •
SERVICE QUALITY PROGRAM CUSTOMER SATISFACTION MEASUREMENT NEW MANAGERS TRAINING HR SCORECARD COACHING FOR PERFORMANCE MYERS BRIGGS TYPE ON INDICATOR ( MBTI)
Investment & Registration Full Fare : Rp 2.900.000,-
Early Bird sebelum 10 Agustus 2012
Rp 2.700.000,-
10% Discount for 3 delegates
Registration Form
EFFECTIVE TIME MANAGEMENT 29-30 Agustus 2012
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Hotel Bidakara / Apartemen Batavia
3 Cara Mudah Untuk Mendaftar Gedung Multika Lt 4 Jl. Mampang Prapatan Raya 71-73 Jakarta 12790 • HP : 0812 976 68 22 (Tohap) : 0812 802 83 52 (Rina) • Fax : (021) 797 52 02 • Pin BB : 2262D278
Payment Method Payment can be done by using the account number below :
Name
Name
Position
Position
Phone
Phone
Mobile
Mobile
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Name
Position
Position
Phone
Phone
Mobile
Mobile
OUR AGENDA
Name
Name
10-11 Agustus 2012 CERTIFIED JOB ANALYSIS AND JOB EVALUATION
Position
Position
Phone
Phone
Mobile
Mobile
Bank BCA Kelapa Gading Hibrida A/N : Tohap P Simanjuntak No Acc.: 6300801704 Please put note : [SEMINAR TITLE] and [YOUR COMPANY’S NAME] on the payment instruction.
15-16 Agustus 2012 CERTIFIED PROFESSIONAL IN INDUSTRIAL RELATION- Batch 2 29-30 Agustus 2012 CERTIFIED PERFORMANCE MANAGEMENT SYSTEM 29-30 Agustus 2012 EFFECTIVE TIME MANAGEMENT 29-30 Agustus 2012 CREATIVE PROBLEM SOLVING AND DECISION MAKING 4-5 September 2012 TRAIN THE TRAINER ( Batch 23) 4-5 September 2012 COMPENSATION AND BENEFIT CERTIFIED PROGRAM - Batch 2
Phone/Mobile
4-5 September 2012 EXCELLENT SUPERVISORY SKILLS
Fax : (021) 797 52 02
