UNIVERSITAS BINA NUSANTARA

UNIVERSITAS BINA NUSANTARA Jurusan Teknik Informatika Skripsi Sarjana Komputer Semester Genap tahun 2004 / 2005 ANALISIS DAN PERANCANGAN SISTEM PENJUALAN BERBASIS WEB PADA PT HARRISMA AGUNG JAYA

Dickson

( 0400503963 )

Dedy

( 0500548022 )

Raymond Angriawan

( 0500589073 )

Kelas 08 PIT / Kelompok 6 Abstrak Dewasa ini, agar perusahaan dapat bertahan dalam persaingan bisnis diperlukan strategi bisnis yang tepat. Salah satunya yang kini sedang marak adalah penjualan online atau yang lebih dikenal dengan bisnis elektronik (e-Business). PT Harrisma Agung Jaya masih banyak menggunakan cara manual dalam menjalankan bisnisnya, maka perlu dibuat aplikasi penjualan berbasis web pada PT Harrisma Agung Jaya. Adapun tujuan dari penelitian ini adalah pemanfaatan internet untuk mempermudah penjualan produk dan penyebaran informasi pada PT Harrisma Agung Jaya. Mengingat saat ini sudah banyak perusahaan yang memanfaatkan internet untuk melakukan bisnisnya. Langkah – langkah metode penelitian yang dilakukan antara lain menganalisa sistem yang sudah ada, merencanakan sistem pelayanan dan menyelesaikan dengan strategi bisnis, merancang aplikasi e-Business, membangun aplikasi e-Business, pengujian, dan evaluasi sistem. Manfaat yang diperoleh bagi para customer adalah mudahnya memperoleh informasi produk yang diinginkan dan kemudahan berbelanja, sedangkan bagi perusahaan dapat memperluas pangsa pasar dan memudahkan dalam menangani pesanan dan kritik saran dari customer. Sistem penjualan ini diharapkan dapat sejalan dengan visi dan misi perusahaan dan perlu dikembangkan seiring bertambahnya kebutuhan customer. Kata Kunci : Internet, e-Business, sistem penjualan, web.

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KATA PENGANTAR

Di saat-saat akhir proses penyusunan skripsi ini, tidak ada hal yang lebih pantas dilakukan selain memanjatkan puji dan syukur atas segala rahmat yang melimpah dari Tuhan Yang Maha Kuasa. Hanya karena bimbingan-Nya, penulis mendapatkan energi dan semangat sehingga berhasil melewati segala suka dan duka dalam proses penyusunan skripsi ini. Pada kesempatan ini, perkenankanlah penulis mengucapkan banyak terima kasih kepada pihak-pihak yang telah membantu penulis dalam menyelesaikan skripsi ini, yaitu kepada : 1. Orang Tua dan keluarga penulis yang selalu memberikan dukungan moral, materi dan cinta setiap saat. 2. Alm. Theresia Widia Soerjaningsih, Dr. 3. Pejabat Rektor Universitas Bina Nusantara, Bapak Envermy Vem, M.Sc. 4. Dekan Fakultas Ilmu Komputer Universitas Bina Nusantara, Bapak Ir. Sablin Yusuf, M.Sc, M.ComSc 5. Ketua Jurusan Teknik Informatika Universitas Bina Nusantara, Bapak H. Mohammad Subekti, M.Sc 6. Bapak Ichwan Ridwan Tandjung, Bsc, Msc selaku dosen pembimbing dalam penulisan skripsi ini. 7. Bapak Wiedjaja, S.Kom dan Bapak Agus Tri Sutanto, S.Si, MT. Selaku dosen penguji pendadaran skripsi.

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8. Bapak Setiawan Suryana, Bapak Kanda Dharma, Meiliani Surya, serta segenap pimpinan dan staff PT Harrisma Agung Jaya yang telah bermurah hati meluangkan waktu untuk memberikan dukungan dan bantuan tenaga, pikiran, dan pengetahuan dalam menyelesaikan skripsi ini. 9. Bapak J. A. Sosroadimarwoto selaku Pembantu Rektor, Irjenpol (Purn) DR. Bibit S. Rianto, MM. selaku Ketua Komite Kemahasiswaan, Bapak Elidjen, S. Kom, M.InfoCommTech, Bapak Besar, S.H, Bapak Paulus A.F. Dwi Santo, S.H, Bapak Agus Putranto, S. Kom, M.T, MSc dari Biro Kemahasiswaan atas kerjasama dan bimbingannya dalam berorganisasi. 10. Charly Silaban, Fathan Soeltani, Fredy, Dzul Khairi, Meryl Bestari, Chairul Abrar, Tieky Kristian, dan Nurman Radjiman. 11. Keluarga besar UKM Swanarapala, KMK, dan BNEC. Serta semua pihak serta teman-teman yang telah membantu, memberikan kritik dan saran kepada penulis dalam menyelesaikan dan menyempurnakan skripsi ini baik secara langsung maupun tidak yang tidak bisa kami sebutkan satu per satu. Semoga Tuhan senantiasa melimpahkan karunia-Nya pada semua pihak dan penulis berharap agar skripsi ini dapat bermanfaat bagi ilmu pengetahuan dan bagi yang membutuhkan.

Jakarta, 8 Juli 2005

Penulis

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DAFTAR ISI

Halaman Judul Luar ........................................................................................................i Halaman Judul Dalam.....................................................................................................ii Halaman Persetujuan Hardcover ..................................................................................iii Halaman Pernyataan Dewan Penguji ...........................................................................iv ABSTRAK.......................................................................................................................vii KATA PENGANTAR...................................................................................................viii DAFTAR ISI.....................................................................................................................x DAFTAR TABEL..........................................................................................................xvi DAFTAR GAMBAR...................................................................................................xviii BAB 1 PENDAHULUAN...............................................................................................1 1.1

Latar Belakang........................................................................................................1

1.2

Ruang Lingkup.......................................................................................................4

1.3

Tujuan dan Manfaat................................................................................................5

1.4

Metodologi.............................................................................................................6

1.5

Sistematika Penulisan.............................................................................................9

BAB 2 LANDASAN TEORI........................................................................................11 2.1

Sistem...................................................................................................................11 2.1.1 Definisi Sistem...........................................................................................11 2.1.2 Analisis Sistem...........................................................................................11 2.1.3 Perancangan Sistem....................................................................................12

2.2

Teori Penjualan.....................................................................................................13

x

2.3

Internet..................................................................................................................14 2.3.1 Sejarah Internet...........................................................................................14 2.3.2 Aplikasi Internet.........................................................................................16 2.3.2.1 WWW (World Wide Web)............................................................16 2.3.2.2 Electronic Mail / Email / Messaging.............................................17 2.3.2.3 File Transfer..................................................................................18 2.3.2.4 Remote Login................................................................................19 2.3.2.5 IRC (Internet Relay Chat).............................................................20

2.4

Website.................................................................................................................21 2.4.1 Fungsi Website...........................................................................................21 2.4.2 Kategori Website........................................................................................21 2.4.3 Tahap Pengembangan Website...................................................................22

2.5

Web Browser........................................................................................................23

2.6

Web Server...........................................................................................................23

2.7

e- Business............................................................................................................24 2.7.1 Pengertian e-Business.................................................................................24 2.7.2 Spektrum Value e-Business........................................................................28 2.7.3 Delapan Alternatif Model e-Business........................................................30

2.8

Interaksi Manusia dan Komputer.........................................................................31

2.9

Rekayasa Piranti Lunak........................................................................................34 2.9.1 Piranti Lunak (Software)............................................................................34 2.9.2 Karakteristik Piranti Lunak........................................................................38 2.9.3 Pengertian Rekayasa Piranti Lunak............................................................39 2.9.4 The Classic Life Cycle...............................................................................39 xi

2.10

Sistem Basis Data.................................................................................................42 2.10.1 Basis Data.................................................................................................42 2.10.2 Database Management System.................................................................45 2.10.3 Sistem Basis Data.....................................................................................46 2.10.4 Web Database...........................................................................................48

2.11

SWOT (Strength, Weakness, Opportunity, Threat).............................................50

2.12

CSF (Critical Success Factor)..............................................................................50

2.13

UML (Unified Modeling Language)....................................................................50 2.13.1 Use Case Diagram....................................................................................50 2.13.2 Activity Diagram......................................................................................54

2.14

HTML (Hypertext Markup Language).................................................................56

2.15

PHP.......................................................................................................................57

2.16

MySQL.................................................................................................................58

BAB 3 ANALISIS SISTEM YANG BERJALAN........................................................59 3.1

Riwayat Perusahaan..............................................................................................59 3.1.1 Sejarah Perusahaan....................................................................................59 3.1.2 Visi Perusahaan.........................................................................................60 3.1.3 Misi Perusahaan ........................................................................................60 3.1.4 Kerjasama..................................................................................................61 3.1.5 Produk dan Pelayanan...............................................................................62 3.1.6 Rencana Mendatang .................................................................................64 3.1.7 Struktur Organisasi....................................................................................64 3.1.8 Wewenang dan Tanggung Jawab ..............................................................66 3.1.9 Daftar Klien............................................................................................70 xii

3.2

Sistem Penjualan yang Sedang Berjalan..............................................................71 3.2.1 Gambaran Umum Sistem yang Sedang Berjalan......................................71 3.2.2 Analisis Prosedur Pemesanan....................................................................73 3.2.2.1 Pemesanan Langsung...................................................................74 3.2.2.2 Pemesanan Melalui Telepon.........................................................78 3.2.2.3 Pemesanan Melalui Email............................................................81 3.2.3 Analisis Prosedur Persetujuan Sales Order................................................85 3.2.4 Analisis Prosedur Pengiriman....................................................................88 3.2.5 Analisis Prosedur Pemesanan Barang dengan Vendor...............................91

3.3

Analisis SWOT.....................................................................................................94

3.4

Analisis Critical Success Factor (CSF)...............................................................96

3.5

Perumusan Masalah …………………………………………………………….97

3.6

Usulan Pemecahan Masalah ……………...…………………………………….98

BAB 4 PERANCANGAN SISTEM..............................................................................99 4.1

Usulan Sistem Baru..............................................................................................99

4.2

Pencarian Informasi ...........................................................................................100

4.3

Registrasi Keanggotaan......................................................................................103

4.4

Pemesanan..........................................................................................................106

4.5

Saran dan Kritik..............………………………………………………………108

4.6

Rancangan Arsitektur Sistem ............................................................................112

4.7

Arsitektur Basis Data .........................................................................................114

4.8

Rancangan Struktur Menu …………………......……………………………...115 4.8.1 Menu User ................................................................................................115 4.8.2 Menu Member …………………………………...……………………...118 xiii

4.8.3 Menu Administrator …………………………………………………….121 4.9

Rancangan Layar ……………………......…………………………………….124 4.9.1 Layar User ………………………………………………………………126 4.9.2 Layar Admin …………………………………………………………….160 4.9.3 Layar Super Admin ……………………………………………………..173

4.10

State Transition Diagram (STD) ……………………………………………...194 4.10.1 STD User ………………………………………………………………194 4.10.2 STD Member …………………………………………………………..202 4.10.3 STD Administrator …………………………………………………….205 4.10.4 STD Super Administrator ……………………………………………...209

4.11

Spesifikasi Proses ……………………………………………………………..212 4.11.1 Spesifikasi Proses Halaman User Biasa ……………………………….213 4.11.2 Spesifikasi Proses Halaman Member ………………………………….219 4.11.3 Spesifikasi Proses Admin ……………………………………………...229 4.11.4 Spesifikasi Proses Super Admin ……………………………………….233

4.12

Rancangan Basis Data ……...…………………………………………………241 4.12.1 Kamus Data ……………………………………………………………242 4.12.2 Spesifikasi File ……….…………………………………………......…243 4.12.3 Entity Relationship Diagram (ERD) …………………………………..247

4.13

Implementasi Sistem …………………………………………………….……248 4.13.1 Spesifikasi kebutuhan Perangkat Keras ………………………………..248 4.13.2 Spesifikasi kebutuhan Perangkat Lunak ……………………………….249 4.13.3 Penggunaan Aplikasi e-Business PT Harrisma Agung Jaya….….…….250 4.13.3.1 Penggunaan Modul Utama User ……......................................250 xiv

4.13.3.2 Penggunaan Modul Utama Admin …………………………..291 4.13.3.3 Penggunaan Modul Utama Super Admin ……………………311 4.14

Evaluasi Sistem ……………………………………………………………….326

BAB 5 KESIMPULAN DAN SARAN ……………………………………..……….336 5.1

Kesimpulan ……………………………………………………………..……..336

5.2

Saran ..................................................................................................................336

DAFTAR PUSTAKA ..................................................................................................338 RIWAYAT HIDUP .....................................................................................................342

xv

DAFTAR TABEL

Tabel 2.1. Lima Perspektif e-Business............................................................................. 27 Tabel 2.2. Definisi SWOT ............................................................................ ...................50 Tabel 3.1. Use Case Description “Pemesanan Langsung”............................................... 76 Tabel 3.2. Use Case Description “Pemesanan Melalui Telepon”.................................... 79 Tabel 3.3. Use Case Description “Pemesanan Melalui Email”.........................................82 Tabel 3.4. Use Case Description “Sales Memeriksa Email”.............................................83 Tabel 3.5. Use Case Description “Persetujuan SO”..........................................................86 Tabel 3.6. Use Case Description “Pengiriman”.................................................................89 Tabel 3.7. Use Case Description “Pemesanan Barang dengan Vendor”.......................... 92 Tabel 3.8. Perumusan Masalah..........................................................................................97 Tabel 4.1. Use Case Description “Pencarian Informasi” ................................................101 Tabel 4.2. Use Case Description "Registrasi Keanggotaan”...........................................104 Tabel 4.3. Use Case Description "Pemesanan Produk"...................................................107 Tabel 4.4. Use Case Description “Saran dan Kritik” (isi form).......................................110 Tabel 4.5. Deskripsi rancangan “Menu User”.................................................................115 Tabel 4.6. Deskripsi rancangan “Menu Member”...........................................................118 Tabel 4.7. Deskripsi rancangan Menu Admin Main Module..........................................122 Tabel 4.8. Daftar Prefix dalam Perancangan Layar.........................................................124 Tabel 4.9. Daftar Objek pada Perancangan Layar...........................................................125 Tabel 4.10. Daftar Tabel pada Rancangan Basis Data.....................................................241 Tabel 4.11. Tabel Admin.................................................................................................243

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Tabel 4.12. Tabel Contact Us..........................................................................................243 Tabel 4.13. Tabel Guestbook...........................................................................................244 Tabel 4.14. Tabel Kurs.....................................................................................................244 Tabel 4.15. Tabel Order2.................................................................................................244 Tabel 4.16. Tabel PO.......................................................................................................245 Tabel 4.17. Tabel Produk.................................................................................................245 Tabel 4.18. Tabel User.....................................................................................................246

xvii

DAFTAR GAMBAR

Gambar 2.1. e-Business Value………………………...………………………………..30 Gambar 2.2. The Classic Life Cycle…………………...…………………………….....39 Gambar 2.3. Bentuk Use Case Diagram………………………………………………...51 Gambar 2.4. Bentuk Activity Diagram………………………………………………….55 Gambar 3.1. Struktur Organisasi…………………………...……………………...……65 Gambar 3.2. System Level Use Case “Prosedur Pemesanan”......................................... 74 Gambar 3.3. System Level Use Case “Pemesanan Langsung”........................................ 75 Gambar 3.4. Activity Diagram “Pemesanan Langsung”................................................ 77 Gambar 3.5. System Level Use Case “Pemesanan Melalui Telepon”............................. 78 Gambar 3.6. Activity Diagram “Pemesanan Melalui Telepon ”.................................... 80 Gambar 3.7. System Level Use Case “Pemesanan Melalui Email”................................. 81 Gambar 3.8. Activity Diagram “Pemesanan Melalui Email ”........................................ 82 Gambar 3.9. Activity Diagram “Sales Memeriksa Email”…………………………….. 84 Gambar 3.10. System Level Use Case “Persetujuan SO”............................................... 85 Gambar 3.11. Activity Diagram “Persetujuan SO”......................................................... 87 Gambar 3.12. System Level Use Case “Pengiriman”......................................................88 Gambar 3.13. Activity Diagram “Pengiriman “...............................................................90 Gambar 3.14. System Level Use Case “Pemesanan Barang dengan Vendor”..................91 Gambar 3.15. Activity Diagram “Pemesanan Barang dengan Vendor”......................... 93 Gambar 4.1. Activity Diagram "Pencarian Informasi"...................................................102 Gambar 4.2. Activity Diagram "Registrasi Keanggotaan".............................................105

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Gambar 4.3. Use Case "Pemesanan"..............................................................................106 Gambar 4.4. Activity Diagram "Pemesanan Produk".....................................................108 Gambar 4.5. Use Case "Saran dan Kritik".....................................................................109 Gambar 4.6. Activity Diagram "Saran dan Kritik" ( Isi Form ).................................... 111 Gambar 4.7. Rancangan Arsitektur Sistem....................................................................112 Gambar 4.8. Rancangan Arsitektur Basis Data.............................................................115 Gambar 4.9. Struktur Rancangan “Menu User”.............................................................117 Gambar 4.10. Struktur rancangan “Menu Member”......................................................120 Gambar 4.11. Struktur rancangan “Menu Administrator”.............................................123 Gambar 4.12. Rancangan Layar ‘U Home’...................................................................127 Gambar 4.13. Modul ‘Search’.......................................................................................128 Gambar 4.14. Rancangan Layar ‘U Search Result’......................................................129 Gambar 4.15. Modul “Login”...................................................................................... 130 Gambar 4.16. Rancangan Layar ‘M Home’...................................................................131 Gambar 4.17. Rancangan Layar ‘U Pesan Kesalahan’...................................................132 Gambar 4.18. Rancangan Layar ‘ M Forget Password’................................................134 Gambar 4.19. Rancangan Layar ‘M Konfirmasi Password Baru’..................................135 Gambar 4.20. Rancangan Layar ‘Registration’..............................................................137 Gambar 4.21. Rancangan Layar ‘ U Registration Report’.............................................139 Gambar 4.22. Rancangan Layar ‘U Produk’..................................................................141 Gambar 4.23. Ranacangan Layar ‘M Produk ’.............................................................. 143 Gambar 4.24. Rancangan Layar ‘M Shopping Cart’......................................................144 Gambar 4.25. Rancangan Layar ‘M Purchase Order’....................................................145 Gambar 4.26. Rancangan Layar ‘U How To Order’......................................................147 xix

Gambar 4.27. Rancangan Layar ‘Services’....................................................................148 Gambar 4.28. Rancangan Layar ‘About Us’..................................................................149 Gambar 4.29. Rancangan Layar ‘U Contact Us’............................................................151 Gambar 4.30. Rancangan Layar ‘U Konfirmasi Contact Us’........................................152 Gambar 4.31. Rancangan Layar ‘U SignGuestbook’.....................................................154 Gambar 4.32. Rancangan Layar ‘U View Guestbook’...................................................155 Gambar 4.33. Rancangan Layar ‘M History PO’...........................................................156 Gambar 4.34. Rancangan Layar ‘M Detail PO’.............................................................157 Gambar 4.35. Rancangan Layar ‘M Change Password’................................................158 Gambar 4.36. Rancangan Layar ‘M Pesan Kesalahan Change Password’....................159 Gambar 4.37. Rancangan Layar ‘A Login Admin’........................................................160 Gambar 4.38. Rancangan Layar ‘A Error Message Login Admin’...............................161 Gambar 4.39. Rancangan Layar ‘A Home’....................................................................162 Gambar 4.40. Rancangan Layar ‘A Product’.................................................................163 Gambar 4.41. Modul ‘Search’.......................................................................................163 Gambar 4.42. Rancangan Layar ‘A Customer’..............................................................164 Gambar 4.43. Rancangan Layar ‘A Add Customer’......................................................165 Gambar 4.44. Rancangan Layar ‘A Error Add Customer’.............................................166 Gambar 4.45. Rancangan Layar ‘A View Detail Customer’..........................................167 Gambar 4.46. Rancangan Layar ‘A Customer Shopping Cart’......................................168 Gambar 4.47. Rancangan Layar ‘A Purchase Order’.....................................................169 Gambar 4.48. Rancangan Layar ‘A Guestbook’............................................................170 Gambar 4.49. Rancangan Layar ‘Change Password’.....................................................171 Gambar 4.50. Rancangan Layar ‘A Error Change Password’........................................172 xx

Gambar 4.51. Rancangan Layar ‘SA Home’..................................................................173 Gambar 4.52. Rancangan Layar 'SA Kurs'.................................................................... 174 Gambar 4.53. Rancangan Layar ‘SA View Admin’.......................................................175 Gambar 4.54. Rancangan Layar 'Add Admin SA'..........................................................176 Gambar 4.55. Rancangan Layar ‘SA Error Add Admin‘...............................................177 Gambar 4.56. Rancangan Layar ‘SA View Detail Admin’............................................178 Gambar 4.57. Rancangan Layar ‘SA Change Admin’...................................................179 Gambar 4.58. Rancangan Layar ‘SA Product ’............................................................. 180 Gambar 4.59. Rancangan Layar 'SA Change Product'...................................................181 Gambar 4.60. Rancangan Layar 'SA Customer'.............................................................182 Gambar 4.61. Rancangan Layar ‘SA Change Data Customer ’.................................... 183 Gambar 4.62. Rancangan Layar ‘SA Customer Update’...............................................184 Gambar 4.63. Rancangan Layar ‘SA Add Customer’....................................................186 Gambar 4.64. Rancangan Layar ‘SA Error Message Add Customer’...........................187 Gambar 4.65. Rancangan Layar ‘SA View Detail Customer’.......................................188 Gambar 4.66. Rancangan Layar ‘SA Shopping Cart Customer’....................................189 Gambar 4.67. Rancangan Layar ‘SA Purchase Order’...................................................190 Gambar 4.68. Rancangan Layar ‘SA Contact Us’.........................................................191 Gambar 4.69. Rancangan Layar 'SA Guestbook'...........................................................192 Gambar 4.70. Rancangan Layar ‘SA Change Password’...............................................193 Gambar 4.71. Rancangan Layar ‘SA Error Change Password’.....................................194 Gambar 4.72. STD ‘Menu User’....................................................................................195 Gambar 4.73. STD ‘Registration Form’.........................................................................196 Gambar 4.74. STD ‘Forget Password’...........................................................................197 xxi

Gambar 4.75. STD ‘Cisco’.............................................................................................197 Gambar 4.76. STD ‘Xerox’............................................................................................197 Gambar 4.77. STD ‘Apple’............................................................................................198 Gambar 4.78. STD ‘HP’.................................................................................................198 Gambar 4.79. STD ‘How To Order’..............................................................................198 Gambar 4.80. STD ‘Services’........................................................................................198 Gambar 4.81. STD ‘About Us’.......................................................................................199 Gambar 4.82. STD ‘Contact Us’....................................................................................199 Gambar 4.83. STD ‘ Sign GuestBook’...........................................................................200 Gambar 4.84. STD ‘ View GuestBook’.........................................................................200 Gambar 4.85. STD ‘Login Member’..............................................................................201 Gambar 4.86. STD ‘Search’...........................................................................................201 Gambar 4.87. STD ‘Menu Member’..............................................................................202 Gambar 4.88. STD ‘Shopping Cart’...............................................................................203 Gambar 4.89. STD ‘History PO’....................................................................................204 Gambar 4.90. STD ‘Change Password’.........................................................................204 Gambar 4.91. STD ‘Logout’..........................................................................................205 Gambar 4.92. STD ‘Login Administrator’.....................................................................205 Gambar 4.93. STD ‘Menu Admin’................................................................................206 Gambar 4.94. STD ‘Product’..........................................................................................207 Gambar 4.95. STD ‘Customer’......................................................................................207 Gambar 4.96. STD ‘Purschase Order’............................................................................208 Gambar 4.97. STD ‘Guest Book’...................................................................................208 Gambar 4.98. STD ‘Change Password Admin’.............................................................209 xxii

Gambar 4.99. STD ‘Log Out’.........................................................................................209 Gambar 4.100. STD ‘Menu Super Admin’....................................................................210 Gambar 4.101. STD ‘Kurs’............................................................................................210 Gambar 4.102. STD ‘Admin’.........................................................................................211 Gambar 4.103. STD ‘Contact Us’..................................................................................212 Gambar 4.104. Entity Relationship Diagram ................................................................247 Gambar 4.105. Tampilan Header Halaman User...........................................................251 Gambar 4.106. Tampilan Main Menu Halaman User……………………...…………251 Gambar 4.107. Tampilan Footer Halaman User……………………………...………252 Gambar 4.108. Tampilan Modul Member Login……………..………………………252 Gambar 4.109. Tampilan Home User…………………………………………………253 Gambar 4.110. Tampilan Modul Search………………………………………...……253 Gambar 4.111. Tampilan Link to Vendor……………………………………...……..254 Gambar 4.112. Tampilan Halaman Produk1………………………………………….255 Gambar 4.113. Tampilan Halaman Produk2………………………………………….256 Gambar 4.114. Tampilan Halaman Produk3………………………………………….257 Gambar 4.115. Tampilan Halaman Produk4………………………………………….258 Gambar 4.116. Tampilan Halaman Produk5………………………………………….259 Gambar 4.117. Tampilan Halaman Hasil Search Product……………………….……260 Gambar 4.118. Tampilan Halaman Pesan Kesalahan Add Product……………….….261 Gambar 4.119. Tampilan Halaman Registration Form…………………………….…262 Gambar 4.120. Tampilan Halaman Pesan Kesalahan Registrasi……………………..263 Gambar 4.121. Tampilan Halaman Konfirmasi Berhasil Registrasi.............................264 Gambar 4.122. Tampilan Halaman Pesan Kesalahan Login Member…………….….265 xxiii

Gambar 4.123. Tampilan Halaman Forget Password.....................................................266 Gambar 4.124. Tampilan Halaman Konfirmasi Forget Password................................267 Gambar 4.125. Tampilan Halaman Modul Member Menu............................................268 Gambar 4.126. Tampilan Halaman Shopping Cart........................................................269 Gambar 4.127. Tampilan Halaman Purchase Order.......................................................270 Gambar 4.128. Tampilan Halaman How To Order........................................................271 Gambar 4.129. Tampilan Halaman Services..................................................................272 Gambar 4.130. Tampilan Halaman About Us................................................................273 Gambar 4.131. Tampilan Halaman Company Background...........................................274 Gambar 4.132. Tampilan Halaman Visi dan Misi..........................................................275 Gambar 4.133. Tampilan Halaman Our Strength...........................................................276 Gambar 4.134. Tampilan Halaman Partnership.............................................................277 Gambar 4.135. Tampilan Halaman Future Plan.............................................................278 Gambar 4.136. Tampilan Halaman Branches.................................................................279 Gambar 4.137. Tampilan Halaman Contact Us..............................................................280 Gambar 4.138. Tampilan Halaman Pesan Kesalahan Contact Us..................................281 Gambar 4.139. Tampilan Halaman Konfirmasi Berhasil Kirim....................................282 Gambar 4.140. Tampilan Halaman Sign Guestbook......................................................283 Gambar 4.141. Tampilan Halaman Sign Guestbook Fail...............................................284 Gambar 4.142. Tampilan Halaman View Guestbook....................................................285 Gambar 4.143. Tampilan Halaman Purchase Order.......................................................286 Gambar 4.144. Tampilan Halaman Detail PO................................................................287 Gambar 4.145. Tampilan Halaman Change Password...................................................288 Gambar 4.146. Tampilan Halaman Pesan Kesalahan Change Password.......................289 xxiv

Gambar 4.147. Tampilan Halaman Password Updated..................................................290 Gambar 4.148. Tampilan Halaman Login Admin..........................................................291 Gambar 4.149. Tampilan Halaman Pesan Kesalahan Login Admin..............................292 Gambar 4.150. Tampilan Halaman Home Admin..........................................................293 Gambar 4.151. Tampilan Halaman Produk Admin........................................................294 Gambar 4.152. Tampilan Halaman Detail Produk Admin.............................................295 Gambar 4.153. Tampilan Halaman Customer Admin....................................................296 Gambar 4.154. Tampilan Halaman View Detail Cust Admin........................................297 Gambar 4.155. Tampilan Halaman Home Customer Active Admin.............................298 Gambar 4.156. Tampilan Halaman Product Admin (cust active)..................................299 Gambar 4.157. Tampilan Halaman Shopping Cart Administrator.................................300 Gambar 4.158. Tampilan Halaman Pesan Kesalahan Double Add Product .................300 Gambar 4.159. Tampilan Halaman Purchase Order Admin...........................................301 Gambar 4.160. Tampilan Halaman History Order Admin.............................................302 Gambar 4.161. Tampilan Halaman Add Customer Admin............................................303 Gambar 4.162. Tampilan Halaman Pesan Kesalahan Add Customer Admin................304 Gambar 4.163. Tampilan Halaman Pesan registrasi berhasil Admin.............................305 Gambar 4.164. Tampilan Halaman Purchase Order Admin...........................................306 Gambar 4.165. Tampilan Halaman Guestbook Admin..................................................307 Gambar 4.166. Tampilan Halaman Change Pasword Admin........................................308 Gambar 4.167. Tampilan Halaman Pesan Kesalahan Change Password Admin...........309 Gambar 4.168. Tampilan Halaman Pesan Password Updated Admin...........................310 Gambar 4.169. Tampilan Halaman Home SA...............................................................311 Gambar 4.170. Tampilan Halaman Kurs SA..................................................................312 xxv

Gambar 4.171. Tampilan Halaman Admin SA..............................................................313 Gambar 4.172. Tampilan Halaman Add Admin SA......................................................314 Gambar 4.173. Tampilan Halaman Pesan Kesalahan SA..............................................315 Gambar 4.174. Tampilan Halaman Add Admin SA......................................................316 Gambar 4.175. Tampilan Halaman View Detail Admin SA..........................................317 Gambar 4.176. Tampilan Halaman Product SA.............................................................318 Gambar 4.177. Tampilan Halaman Detail Product SA..................................................319 Gambar 4.178. Tampilan Halaman Add Product SA.....................................................320 Gambar 4.179. Tampilan Halaman Pesan Kesalahan Add Product SA.........................321 Gambar 4.180. Tampilan Halaman Customer SA..........................................................322 Gambar 4.181. Tampilan Halaman Purchase Order SA.................................................323 Gambar 4.182. Tampilan Halaman Contact Us SA.......................................................324 Gambar 4.183. Tampilan Halaman Guestbook SA........................................................325 Gambar 4.184. Prosentase Responden yang Sering Transaksi dengan Harrisma..........327 Gambar 4.185. Prosentase Responden yang Sering Menggunakan Internet..................328 Gambar 4.186. Prosentase Responden yang Menyatakan Sistem Bermanfaat..............329 Gambar 4.187. Prosentase Fitur yang Paling Digemari.................................................330 Gambar 4.188. Prosentase Responden yang Menyatakan Website User Friendly.........331 Gambar 4.189. Prosentase Manfaat Sistem bagi Responden.........................................332 Gambar 4.190. Prosentase Responden yang Tertarik Melakukan Transaksi.................333 Gambar 4.191.Prosentase Responden yang Merasa Aman Transaksi Online................334 Gambar 4.192.Prosentase Responden yang Tidak Merasa Kesulitan Memakai Sistem335

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