Engels Economie 3-4 Gesprekken voeren B1 Voorbeeldzinnen bij: Economie, niveau 3-4, Les 1 Les 1 bij oefening 4 Hold the line, please. I'll put you through. I'm phoning because Oh, that's a pity. Yes, it is, but it can't be helped. instead of I'll make a note of it. I look forward to seeing you on the 10th.
Les 1 oef 4 Laten horen…. Docent Roel van Esdonk heeft een bedrijfsbezoek geboekt aan Cadbury World. Cadbury World is een bezoekerscentrum van chocoladefabriek Cadbury. Roel van Esdonk belt op om door te geven dat hij met twee leerlingen minder komt dan gepland. Beluister de bron. Voer daarna de opdracht uit. Werk samen met een medeleerling. Voer onderstaand gesprekje in het Engels. Vertaal eerst de Nederlandse zinnen in het Engels. Gebruik woorden en zinnen uit de bron. Voer daarna het gesprek in het Engels. Jij speelt de rol van receptionist. Je medeleerling speelt de rol van Roel van Esdonk. Wissel van rol. 1. Receptionist: Goedemiddag. Cadbury World. Waarmee kan ik u van dienst zijn? 2. Roel: Good afternoon. I'd like to speak to Catherine Grant, please. 3. Receptionist: Een moment. Ik zal u doorverbinden. 4. Roel: Thank you. 5. Catherine: U spreekt met Catherine Grant. 6. Roel: Good afternoon. This is Roel van Esdonk speaking. 7. Catherine: Hallo, meneer Van Esdonk. Hebt u onze fax ontvangen? 8. Roel: Yes, I did. Thank you. I'm phoning because I have just heard from two of the students in the group that they will not be going on the trip. 9. Catherine: O, dat is jammer. 10. Roel: Yes, it is, but it can't be helped. So I thought I should let you know that there will be only 16 of us now instead of 18. 11. Catherine: Goed. Ik zal het noteren. Graag tot ziens op de 10e. 12. Roel: Yes, we'll see you then. 13. Catherine: Dag. 14. Roel: Bye.
Les 1 bij oefening 5 We just talked to each other on the phone. Is there anything else I can do for you? two students have fallen ill they won't be able to come
Les 1 oefening 5 Laten horen…. Je hebt een bezoek geregeld aan Cadbury World. Je belt op om door te geven dat je met 24 leerlingen op bezoek komt. Je krijgt direct Catherine aan de lijn.
Beluister de bron. Werk samen met een medeleerling. Voer onderstaand gesprekje in het Engels. Vertaal eerst de Nederlandse zinnen in het Engels. Gebruik woorden en zinnen uit de bron. Voer daarna het gesprek in het Engels. Wissel van rol. 1. Catherine: Goedemorgen. Met Catherine Grant. Waarmee kan ik u van dienst zijn? 2. Jij: Goedemorgen. U spreekt met (je eigen naam). We hebben elkaar net aan de telefoon gehad. 3. Catherine: Hallo. Klopt! Kan ik u nog ergens anders mee helpen? 4. Jij: Nou, ik heb slecht nieuws. Ik wil even doorgeven dat twee leerlingen ziek zijn en niet kunnen komen. 5. Catherine: O, dat is jammer. 6. Jij: Wij komen om ongeveer 14.00 uur aan met 24 studenten. 7. Catherine: Goed. Ik zal het noteren. Graag tot ziens op de 21ste. 8. Jij: Ja, tot dan. 9. Catherine: Dag. 10. Jij: Dag. Les 1 bij oefening 12 this is the reception area. I understood from our receptionist that you would like a written quotation. In that case I would like to take some measurements if that's okay with you. Do you take milk and sugar? Just milk, please. How soon could you start? Probably quite soon. I'll start on it straight away.
Les 1 oefening 12 Laten horen…. Brian Farrow werkt bij aannemer Forglen Contractors. Hij bezoekt Jewel Modelling Agency in verband met het opstellen van een offerte voor een verbouwing. Medewerkster Sally staat hem te woord.
Beluister de bron. Werk samen met een medeleerling. Voer onderstaand gesprekje in het Engels.
Vertaal eerst de Nederlandse zinnen in het Engels. Gebruik woorden en zinnen uit de bron. Voer daarna het gesprek in het Engels. Wissel van rol. 1. Mr Farrow: Goedemorgen. Mijn naam is Brian Farrow. Ik ben van Forglen Contractors. 2. Sally: Goedemorgen, meneer Farrow. Leuk om kennis te maken. Ik ben Sally Warner. 3. Mr Farrow: Aangenaam. 4. Sally: Goed, dit is de receptie. 5. Mr Farrow: Ik heb van onze receptionist begrepen dat u een schriftelijke prijsopgave (quotation) wilt. 6. Sally: Ja, dat klopt. 7. Mr Farrow: In dat geval wil ik graag een paar dingen meten, als u het goed vindt. 8. Sally: Ja, natuurlijk ... Wilt u een kopje thee of koffie? 9. Mr Farrow: Thee, graag. 10. Sally: Gebruikt u melk en suiker? 11. Mr Farrow: Alleen melk, graag. 12. Sally: Alstublieft. 13. Mr Farrow: Dank u wel. 14. Sally: Hoe snel zou u kunnen beginnen? 15. Mr Farrow: Waarschijnlijk op korte termijn. 16. Sally: Dat zou geweldig zijn. Ik zie uw prijsopgave tegemoet. 17. Mr Farrow: Ik ga er meteen aan beginnen. 18. Sally: Goed. Tot ziens. 19. Mr Farrow: Tot ziens. Les 1 bij oefening 13 Laten horen…. I have an appointment with your general manager I'm afraid he's still in a meeting. Please have a seat in our waiting room.
Gespreksmodel bij oefening 13 (denk om formeel en beleefd) 1. Bezoeker: Groet, stel je voor (van T-Mobile) 2. Receptionist: Groet terug 3. Bezoeker: afspraak met algemeen directeur - half tien. 4. Receptionist: beetje vroeg -. nog in een vergadering- zitten in wachtkamer. 5. Bezoeker: dank 6. Receptionist: kopje koffie of thee? 7. Bezoeker: koffie 8. Receptionist: melk en suiker? 9. Bezoeker: gewoon suiker 10. Receptionist: (geeft thee of koffie) 11. Bezoeker: dank 12. Receptionist: anders drinken? 13. Bezoeker: glas water
Taaltaak 1 Voorbeeldzinnen bij: Telefoongesprek Office United Laten horen…. I'm the owner of a small business. I would like to order some articles from your latest brochure. I'm ready to take your order, Sir. How many biros are there in one box? confirmation of order. When can the goods be delivered? the day after tomorrow at the latest.
Gespreksmodel bij taaltaak 1 (denk om formeel en beleefd) • U: groet – bedrijf- eigen naam- helpen? • Klant: groet – eigen naam- ik eigenaar klein bedrijf. graag aantal artikelen bestellen uit nieuwste brochure. • U: klaar om bestelling op te nemen • Klant: graag bestellen 10 twinpacks HP 45, 5 twinpacks HP 78, 4 dozen Double A papier - 80 g en 3 dozen balpennen. Hoeveel balpennen in een doos? • U: 50. • Klant: okay • U: (herhaal bestelling). • Klant: klopt - bevestiging bestelling sturen? wanneer goederen kunnen worden geleverd? • U: klant ontvangt bevestiging uiterlijk overmorgen. goederen geleverd volgende week. • Klant: goed. Dank voor informatie. Tot ziens. • U: Tot uw dienst. Tot ziens.
Voorbeeldzinnen bij: Economie, niveau 3-4, Les 2 Les 2 bij oefening 3 Inleveren…. office supplies. ink cartridges all black. we offer a 35% discount if… Make it … then. Blue and black ones. a box of each Yes, that's fine. I think that's about it. Oh, yes. I've got it here. I'll process your order immediately. Les 2 oefening 3 gespreksmodel 1. Marjolein: groet – bedrijf- eigen naam- helpen? 2. Brandon: groet – bedrijf- eigen naam- graag kantoor benodigdheden bestellen 3. Marjolein: Geen probleem – Wat? 4. Brandon: graag vier inktcartridges, allemaal zwart. 5. Marjolein: bieden 35% korting - als u vijf of meer bestelt. 6. Brandon: Okay.- dan vijf- ook graag wat papier- Zeven dozen 7. Marjolein: Okay. 8. Brandon: ook 25 pennen, ook- Blauwe en zwarte. 9. Marjolein: een doos van elk? 10. Brandon: Ja, prima - dat is het wel zo'n beetje. 11. Marjolein: o.k..- bestelling deze middag geleverd - uw adres? 12. Brandon: Frederik Hendriklaan 64 - 9722 BC in Groningen. 13. Marjolein: o ja- hier. zal uw bestelling direct verwerken 14. Brandon: Dank - Dag 15. Marjolein: Dag
Les 2 bij oefening 4 Inleveren…. binders I'm afraid… out of stock, would you like any of these? In that case I prefer the black ones. delivery address once more Certainly. Les 2 oefening 4 gespreksmodel 1. Marjolein: groet – bedrijf- eigen naam- helpen? 2. Brandon: groet – bedrijf- eigen naam- graag nog wat meer kantoor benodigdheden bestellen. 3. Marjolein: Geen probleem – Wat? 4. Brandon: graag 1 doos pennen (rode); 6 inktcartridges (zwart) en 20 blauwe ringmappen 5. Marjolein: (herhaal bestelling) bang blauwe ringmappen niet op voorraad, wel andere kleuren: groen, geel, zwart en rood- een van deze? 6. Brandon: In dat geval voorkeur voor de zwarte. 7. Marjolein: O.k., ik heb dat. 8. Brandon: klopt - wanneer goederen geleverd?
9. Marjolein: leveren op maandagochtend - Oh, krijgt korting van 25%. 10. Brandon: geweldig - bedankt! 11. Marjolein: afleveradres nog een keer geven? 12. Brandon: Zeker. Prins Hendrikkade 53 Amsterdam. 13. Marjolein: Dank u wel.- Een mooie dag. 14. Brandon: Dank - Dag.
Les 2 bij oefening 7 Laten horen…. I'm calling to tell you… the wrong tea cups and saucers. blue and white floral design yellow and red design instead. I'm very sorry to hear that. Please accept our apologies for this mistake. How are you going to solve this problem? the correct cups and saucers we need them by air The transport company pick up the lot. Gespreksmodel bij les 2 oefening 7 1. Traditional Products: groet – bedrijf- eigen naam- helpen? 2. Covent Garden: groet – bedrijf- (verzin een naam) – bel vanwege sturen verkeerde theekopjes en schoteltjesblauw-wit bloemmotief besteld – in plaats daarvan het rood-gele motief ontvangen. 3. Traditional Products: jammer om te horen -. Onze excuses voor deze fout. 4. Covent Garden: Vraag hoe dit wordt opgelost. 5. Traditional Products: Zeg dat de goede koppen en schotels volgende week worden gestuurd. 6. Covent Garden: eigenlijk zo snel mogelijk nodig. 7. Traditional Products: goed. worden per vliegtuig verzonden.- goed? 8. Covent Garden: prima oplossing- maar wat met de verkeerde koppen en schotels ? 9. Traditional Products: Zeg dat het transportbedrijf de andere kopjes en schoteltjes ophaalt als ze de nieuwe partij leveren. 10. Covent Garden: Dank-. 11. Traditional Products: geen dank. prettige dag nog Les 2 bij oefening 8 Inleveren…. dinner plates dessert bowls Your order is one hundred-eighty pounds in total Is that all right with you? Gespreksmodel bij les 2 oefening 8 1. Covent Garden: groet – bedrijf- eigen naam- helpen? 2. Customer: groet – bedrijf- eigen naam- graag 24 dinerborden, 15 losse theekopjes en - 1 doos theekopjes bestellen. 3. Covent Garden: geen probleem - nog iets anders nodig? 4. Customer: ja graag ook 16 dessertschaaltjes en - 2 dozen dessertschaaltjes. 5. Covent Garden: OK. bestelling is180 pond total - volgende week geleverd- goed? 7. Customer: Ja - dank 8. Covent Garden: geen dank- dag.
TAALTAAK 2 Voorbeeldzinnen bij: Telefonische klacht Fine Bone China Laten horen…. the wrong amount However order number as well just a minute. I'll have to look this up in my computer ... courier the missing cups and saucers the day after tomorrow.
Jullie hebben het verkeerde aantal kopjes en schotels ontvangen. Jullie hebben 140 kopjes en schotels besteld, maar 134 kopjes en 96 schoteltjes ontvangen. Zeg dat de goederen op 29 mei besteld zijn. Het bestelnummer is 2061856CS. Vraag of je een korting van 15 % kan krijgen. Vraag hoe het probleem wordt opgelost. Ga akkoord met de oplossing die Duchess aanbiedt. Medewerker van Duchess: Reageer op de klacht. Bied je excuses aan voor de fout. Vraag naar de besteldatum en het bestelnummer. Bied aan om 15 % korting te geven. Bied de volgende oplossing: het transportbedrijf zal de ontbrekende kopjes en schoteltjes overmorgen bezorgen. gespreksmodel bij taaltaak 2 1. Duchess: groet – bedrijf- eigen naam- helpen? 2. Fine Bone China: groet – bedrijf- (verzin een naam) – bel vanwege sturen verkeerde hoeveelheid theekopjes en schoteltjes- 140 besteld maar slechts 134 kopjes en 96 schotels ontvangen. 3. Duchess: jammer om te horen -. Onze excuses voor deze fout. 4. Fine Bone China: Vraag hoe dit wordt opgelost. Vraag om 15% korting. 5. Duchess: goed. Wanneer producten besteld – bestelnummer? 6. Fine Bone China: Zeg dat de goederen op 29 mei besteld zijn. Het bestelnummer is 2061856CS. 7. Duchess: momentje- kijk in de computer ... 8. Fine Bone China: goed 9. Duchess: Klopt.- weet niet hoe dit kon gebeuren- het transportbedrijf zal de ontbrekende kopjes en schoteltjes overmorgen bezorgen.- bied aan om 15 % korting te geven. – goed? 10. Fine Bone China: geweldig- bedankt voor hulp. 11. Duchess: geen dank.- dag 12. Fine Bone China: dag.
Voorbeelduitwerkingen bij: Economie, niveau 3-4, Les 3 Les 3 bij oefening 4 Inleveren…. did you enjoy trade fair I've noticed that you are interested chinaware we were showing there. I took along some pieces from the factory. red berries . About the weather: is it always this bad? probably And what about these typical Dutch stuff: typically Dutch. I'm gonna go now.
gespreksmodel bij Les 3 oefening 4 1. Graham: groet - hoe maakt u het? 2. Joop: Aangenaam kennis te maken, Joop Verhagen. 3. Graham: genoten van de beurs in Rotterdam? 4. Joop: Ja, heel erg - eerste keer dat ik er was 5. Graham: Ik heb gemerkt dat u geinteresseerd in het porselein (chinaware) dat we daar hebben tentoongesteld 6. Joop: Ja, vooral leuk die met de blauwe en witte bloemen. 7. Graham: enkele stukken uit de fabriek meegenomen 8. Joop: Goed idee. het servies met rode bessen ook leuk. 9. Graham: Over het weer: is het altijd zo slecht? 10. Joop: Ja! Het regent altijd.- waarschijnlijk hetzelfde in Engeland. 11. Graham: da’s waar - En dan die typische Nederlandse dingen: Klompen, molens en tulpen? 12. Joop: Ja, typisch Nederlands. 13. Graham: Nou - moet er van door - dag! 14. Joop: Ok.- dag!
Les 3 bij oefening 5 Inleveren…. I'd like to book a table for two. … is that you? What a coincidence! ….had a baby. Congratulations! My family is doing OK, too. …but I'm in a hurry. For what day…? Talk to you later! gespreksmodel bij Les 3 oefening 5 1. Joe (van Ronnie's): groet - bedrijfsnaam – naam - helpen? 2. Monica: Groet. Traditional Products – naam - graag reserveren een tafel voor twee personen. 3. Joe (van Ronnie's): Monica, ben jij dat? Hoe gaat het? 4. Monica: Hey Joe! - toeval! - Hoe gaat het? - Hoe gaat het met familie? 5. Joe (van Ronnie's): met mij goed, dank - Mijn familie ook goed. - mijn zus net een baby- Hoe gaat het met jouw familie? 6. Monica: Gefeliciteerd! - blij dat alles goed gaat. Mijn familie is ook OK. - spijt me, zou graag wat meer praten maar haast. 7. Joe (van Ronnie's): ik begrijp het -Voor welke dag een tafel nodig? 8. Monica: Voor vanmiddag om 12.30 uur. 9. Joe (van Ronnie's): geen probleem- een tafel voor twee beschikbaar voor u, mevrouw.- voor wie reserveren? 10. Monica: reservering voor de heer Knight. 11. Joe (van Ronnie's): dank - Later met je praten! 12. Monica: Zeker! Dank - dag! 13. Joe (van Ronnie's): geen dank - dag!
Les 3 bij oefening 6 Laten horen…. Waar kom je vandaan? Wat doe je voor de kost? Ben je met de auto of met de trein? Hoe was je reis?. Wat vind je van het weer? Wat zijn je hobby’s Wat studeer je? Waar studeer je? Les 3 bij oefening 11 Laten horen…. we've enjoyed it very much. if you like. We can always do with some extra material . I hope you enjoyed it as much as we did. I've really got to go now. I'll walk you to the door. Have a safe trip home.
Voorbeeldzinnen bij: Economie, niveau 3-4, Les 4 Les 4 bij oefening 2 Laten horen…. I'd like to make an appointment to visit your company. TNT is opposite the post office That's right. I look forward to seeing you. See you on…
Les 4 bij oefening 3 Laten horen…. for an interview. Do you know how to find us? Shall I send you directions? I can also send them by post.
Les 4 bij oefening 7 Inleveren…. I would like to arrange to visit one of your sites. Two weeks from tomorrow. What time can we expect you? Shall we say 9.30?
No, I'm afraid not. Okay, I'll send you directions to our site.
Les 4 bij oefening 9 Laten horen…. 1. Goedemiddag. Kan ik u helpen? 2. Mag ik de heer ..... spreken? 3. De heer .... is er op het moment helaas niet. 4. Kan ik een boodschap aannemen? 5. Zou u de heer ..... willen doorgeven dat .... heeft gebeld? 6. Is de heer ..... morgen aanwezig? 7. Ik bel dan wel terug. 8. Ik zal de boodschap aan de heer ..... doorgeven. Les 4 bij oefening 10 Inleveren…. Could you tell him Friso de Ruiter from Royal Leerdam phoned? Yes, he should be. Okay. I'll phone back tomorrow. I'll give Mr Woodrow the message.
TAALTAAK 4 Voorbeeldzinnen bij: Telefonische bestelling van kantoorartikelen Laten horen…. envelopes; staplers and some staples. Would you like any particular colour for ……? we sell them in a box of 12 packets. Make it three, please. we can offer you a 10% discount if you order for at least … gespreksmodel bij taaltaak 4 • CBA: groet - bedrijfsnaam – naam • Klant: groet - bedrijfsnaam – naam - helpen? - graag aantal kantoorartikelen bestellen. • CBA: Geen probleem. Wat? - mijnheer / mevrouw? • Klant: graag inktcartridges - 6 zwarte en 6 kleur, 3.000 A4 enveloppen, 30 ringmappen, 4 nietmachines en een aantal nietjes. • CBA: bepaalde kleur voor enveloppen en ringmappen? • Cliënt: graag bruine enveloppen - 10 rode ringmappen, 10 blauwe en 10 groene, alstublieft. • CBA: O.k. - de nietjes - verkopen ze in doos van 12 pakjes. Hoeveel dozen wilt u? • Klant: Maak er maar drie van, alsjeblieft. • CBA: goed -. iets anders, mijnheer / mevrouw? • Klant: Nee, dat is het, denk ik. • CBA: Dus, u wilt (herhaal bestelling). • Klant: Ja, klopt. • CBA: tussen haakjes - kunnen u 10% korting aanbieden als u bestelt voor tenminste € 500. • Klant: geweldig – Dank - Tot ziens. • CBA: geen dank - Tot ziens - prettige dag
Voorbeelduitwerkingen bij: Economie, niveau 3-4, Les 5 Voorbeelduitwerking bij oefening 7 1. Sophie: Good morning. Sophie de Ward speaking. Can I help you? 2. Brent: My name is Brent Warner from Randstad in Atlanta, America. I would like to arrange a hotel room for an international meeting. 3. Sophie: No problem. 4. Brent: Which hotel is everybody staying at? 5. Sophie: At the Albert Hotel. 6. Brent: Oh, that's a great hotel. I would like to book a double room. 7. Sophie: Which day will you be arriving in Amsterdam? 8. Brent: On 14 February. 9. Sophie: And how many nights would you like to stay? 10. Brent: Four . 11. Sophie: So you'd like a room for 14, 15, 16 and 17 February? 12. Brent: Yes, that's right. 13. Sophie: Shall I fax you confirmation of your booking? 14. Brent: Could you e-mail it? 15. Sophie: Yes, of course. What is your e-mail address? 16. Brent:
[email protected]. 17. Sophie: Okay, I'll do that. 18. Brent: Thank you. 19. Sophie: You're welcome. Bye. 20. Brent: Bye . Voorbeelduitwerking bij oefening 9 Het gesprek kan bijvoorbeeld zo klinken: 1. Curtis: Curtis Mills speaking. 2. Milad: Hello, Curtis. It's Milad. 3. Curtis: Hi, Milad! Is everything alright? 4. Milad: I'm alright, but someone broke into my car. 5. Curtis: O h, bad luck! Is anything gone? 6. Milad: No, there was nothing valuable inside. It's a real mess though. 7. Curtis: Oh well, these things happen. 8. Milad: Should I go to a garage or something? 9. Curtis: I'll check the Autoglass website and I'll call you back. Are you still at the hotel? 10. Milad: Yes. Shall I give you the number? 11. Curtis: No, that's all right. I have it right here. 12. Milad: Okay. Talk to you later. Bye . 13. Curtis: Bye . Voorbeelduitwerking bij oefening 11 Marjo: Goedemorgen, Carglass. Milad: Good morning. Do you speak English? Marjo: Yes, a little bit. How may I help you? Milad: Somebody broke into my car and I need two new windows. Marjo: Then we'll try and help you as soon as possible. I will write down some details about you and your car, if that's okay with you, and then I will put you through to my colleague in a service centre close to you. She will then make an appointment to fix the windows. Milad: Oh, I'm so glad you can help me. What kind of information do you need? Marjo: First of all your name, please.
Milad: It's Milad Hussin. Marjo: Could you spell that for me, please? Milad: It's M-I-L-A-D H-U-S-S-I-N.
Marjo: Milad: Marjo: Milad: Marjo: Milad: Marjo: is?
I've got that. Where do you live, Mr Hussin? In England. May I have a telephone number where I can reach you now? Yes, that's 040 – 1234567. That's the number of the reception desk at the hotel. The car that you drive, is it your own car or a company car? A company car. It belongs to Budget Lease. Could you go outside for me please and take a few pieces of glass from the car? I'd like to know what colour it
Milad: Eh… Yes, I'll be right back… Voorbeelduitwerking bij oefening 13 Post office assistant: Number 112, who's next? Customer: That's me. Post office assistant: What can I do for you, Madam? Customer: I'd like to send this letter to Holland. How much is a stamp for Holland? Post office assistant: Airmail or surface mail? Customer: I don't know. What's the difference? Post office assistant: Well, airmail is faster and a bit more expensive than surface mail. Customer: Okay, I'll do that. How much is an airmail stamp? Post office assistant: Let me see. To Holland? That's 44 pence. Anything else? Customer: Do you sell tickets for the musical Rock you? Post office assistant: No, I'm afraid not. We're only a small post office. For concert and musical tickets you should go to the post office in Main Street. Customer: Okay. Thanks. And I would like a telephone card for my mobile phone. Post office assistant: I'm afraid we only sell £10 cards. Is that a problem? Customer: No, a £10 card is fine. Post office assistant: Here you are. Will that be all, Madam? Customer: Yes, how much is that? Post office assistant: That's £11.44 altogether, please. Customer: Can I pay by credit card? Post office assistant: We only accept Visa or American Express. Customer: Ah. Too bad, I have a Mastercard. Post office assistant: But you can get money from the cash machine outside if you like. Customer: Mmm. I'll have a look in my purse, first. I might have enough money to pay cash. Yes, I do. Here's £15. Post office assistant: Thanks. And here's your change. Have a nice day. Customer: Thank you. Bye.
Voorbeelduitwerking bij: Telefoontje naar Kensington Hotel London Taaltaak Voorbeeldgesprek: 1. Receptionist: Good afternoon. Kensington Hotel. This is (your name) speaking. How can I help you? 2. You: My name is (your name). I would like to book a hotel room for an international conference. 3. Receptionist: No problem, Sir/Madam. Do you prefer a single room or a double room? 4. You: I would like to book a single room. 5. Receptionist: And how many nights would you like to stay? 6. You: Four. On 27, 28, 29 and 30 May. 7. Receptionist: Good. When will you be arriving in London? 8. You: At Heathrow Airport on Tuesday morning 27 May. 9. Receptionist: Shall I fax you confirmation of your booking? 10. You: Could you e-mail it together with some information about the hotel? What's the price per night? 11. Receptionist: It's 78 pounds per night, breakfast included. You can choose between a Continental or an English breakfast. 12. You: Oh, I would like to have an English breakfast. 13. Receptionist: Shall we arrange for you to be picked up from the airport? 14. You: Yes, please. I'll mail you my flight details. 15. Receptionist: You will get my e-mail address when I send you confirmation of the hotel booking. 16. You: That's easy. 17. Receptionist: Is there anything else I can do for you? 18. You: No, thanks. And many thanks for your help. Bye. 19. Receptionist: You're welcome. Bye.
Voorbeelduitwerkingen bij: Economie, niveau 3-4, Les 6 Voorbeelduitwerking bij oefening 8 1 . Hi ... Can I come in or is it a bad time? 2. No, it's okay. Do come in. Let me just finish this sentence. 3. What are you working on at the moment? 4. I was just looking over some photos. Which one would you choose? 5. They're all very nice, actually. Are you writing the i-mode brochure? 6. Yes. I'm making the final adjustments to the text. What did you want to talk to me about? 7. Well, we're starting a new project. 8. Is it on i-mode again? 9. It is, yes. I'm preparing a survey for our youngest subscribers. Could you help me make a list of questions we could ask? 10. I have some friends who have i-mode phones. Would you like me to contact them? 11. That's an excellent idea. How much time do you think you will need? 12. I'm sure I'll have enough information on Monday. Voorbeelduitwerking bij oefening 9 1. Hi ... Can I come in or is it a bad time? 2. No, it's okay. Do come in. Let me just finish this sentence. 3. What are you working on at the moment? Are you writing the i-mode brochure? 4. Yes. I'm making the final adjustments to the text. What did you want to talk to me about? 5. I'm preparing a survey for our youngest subscribers. Could you help me make a list of questions we could ask? 6. I have some friends who have i-mode phones. Would you like me to contact them? 7. That's an excellent idea. How much time do you think you need? 8. I'm sure I'll have enough information on Monday. 9. Great. Let's meet again on Monday. Shall we meet before lunch or after? 10. After lunch would suit me best. OK, that's fine. See you then . 13. Bye ! Voorbeelduitwerking bij oefening 13
11. Oh, I'm sorry, I can't after lunch. How about coming Tuesday?
12.
1. Khalid: This is our production area. 2. Brian: Do you think it's very different from ours? 3. Khalid: The production proces itself is the same, of course. 4. Brian: Do you purchase ingredients in large quantities? 5. Khalid: That varies. Sometimes we purchase larger quantities.
6. Brian: Where do you store these products? 7. Khalid: We have special storage facilities on the site. We can visit them later on. 8. Brian: How many bottles per hour do you produce? 9. Khalid: Between 52,000 and 80,000 bottles per hour. 10. Brian: Very impressive. Do you deliver the products straight away to the clients? 11. Khalid: No, we keep them in our warehouses for a short period of time. 12. Brian: Thanks very much for the tour. It was really exciting. Voorbeelduitwerking bij oefening 14 Bijvoorbeeld: Well, this is where I work. This is my desk. I work three days a week and I really like my job. My job is to keep in touch with foreign clients. So, I have to email them or call them to keep them updated. If one of them wants to come and visit our company, it is my job to plan this visit.
Voorbeelduitwerking bij: Een vergadering Taaltaak 1. Jij: How is the magazine getting along? Are you busy working on it? 2. Collega: Yes I am. It's realling coming together! 3. Jij: What about the name of the magazine? Do you know a good name? 4. Collega: No. I've been thinking about it but I haven't come up with the perfect name yet. 5. Jij: I understand. And, have you already contacted some youngster that might want to work on the magazine? 6. Collega: Yes. In fact, I have talked to a few youngsters and 2 of them would like to work on the magazine. 7. Jij: That's great news! Also, I have veen working on the finances and it's all looking good. We have enough money. 8. Collega: Oh great! I'm really bad at finances so I'm really glad you have been looking at it. 9. Jij: OK, that's all I wanted to talk about. I'm so enthusiastic! I'm sure everything will be all right. 10. Collega: I'm also really enthusiastic! 11. Jij: OK, see you later then. 12. Collega: See you later!
Voorbeelduitwerkingen bij: Economie, niveau 3-4, Les 7 Voorbeelduitwerking bij oefening 9
Leontine: Good morning, Leontine van der Beek speaking. Can I help you? Rick: Yes, Good morning. My name is Rick Morris. I was wondering if you have any vacancies at the moment. Leontine: No, I'm afraid we don't. What would you like to do? Rick: I would like to do something that has to do with export management. Leontine: Unfortunately we don't have any vacancies at the moment. Did you say you were calling from England? Rick: Yes I am. But I would like to move to the Netherlands. Leontine: May I ask why you decided to phone TNT. Rick: We did a case study in college on TNT. It was very interesting. Leontine: I tell you what. Why don't you send us your CV. If anything comes up we'll get in touch with you. We also need your personal details, such as address and telephone number. Rick: Who should I send it to? Leontine: You could send it to me. My Name is Leontine van der Beek. Rick: Could you spell that for me please? Leontine: Certainly. Leontine is L-E-O-N-T-I-N-E. van der Beek is V-A-N D-E-R B-E-E-K Rick: Okay, thanks. Leontine: You should send your CV to TNT European Air and Road Network, PO box 1002, 6542 KM Duiven, the Netherlands. Rick: I'll send it this week, thank you very much for your time. Leontine: You're welcome, bye Rick: Bye.
Voorbeelduitwerking bij oefening 10 Eigen antwoord leerling. Hier het gesprek tussen Leontine en Rick: Leontine: Good morning, Leontine van der Beek speaking. Can I help you? Rick: Yes, Good morning. My name is Rick Morris. I was wondering if you have any vacancies at the moment. Leontine: No, I'm afraid we don't. What would you like to do? Rick: I would like to do something that has to do with export management. Leontine: Unfortunately we don't have any vacancies at the moment. Did you say you were calling from England? Rick: Yes I am. But I would like to move to the Netherlands. Leontine: May I ask why you decided to phone TNT. Rick: We did a case study in college on TNT. It was very interesting. Leontine: I tell you what. Why don't you send us your CV. If anything comes up we'll get in touch with you. We also need your personal details, such as address and telephone number. Rick: Who should I send it to? Leontine: You could send it to me. My Name is Leontine van der Beek. Rick: Could you spell that for me please? Leontine: Certainly. Leontine is L-E-O-N-T-I-N-E. van der Beek is V-A-N D-E-R B-E-E-K Rick: Okay, thanks. Leontine: You should send your CV to TNT European Air and Road Network, PO box 1002, 6542 KM Duiven, the Netherlands. Rick: I'll send it this week, thank you very much for your time. Leontine: You're welcome, bye Rick: Bye. Voorbeelduitwerking bij oefening 12
- Rick has an appointment with Leontine van der Beek. - Leontine asks him if he was you able to find TNT OK. - Rick says that the directions she sent were very clear and that he would really like to work at TNT. - Leontine asks if Rick would like a cup of tea or coffee. - Rick says that he is very interested in the export/import business.
- Leontine asks if he wants to work in the Warehouse. - Rick answers that this seems interesting.
Voorbeelduitwerking bij: Telefoongesprek over vacature receptionist(e) Taaltaak Receptionist: Good morning. Russell Recruitment. How can I help you? You: Good morning. This is (your name) speaking. Could you put me through to Mrs Wilson, please? Receptionist: I'm afraid Mrs Wilson is not in at the moment. You: That's a pity. Perhaps you can help me? Receptionist: What can I do for you? You: I'd like to have some information about the vacancy for receptionist. Receptionist: I'll send you some information about this vacancy. You: Thank you very much. Have you also got an application form for me? Receptionist: Of course. I can send you a form. Can I have your address, please? You: My address is (your address). Receptionist: Could you spell the street name, please? You: (Spell the street name in English.) Receptionist: Thank you. I'll send you the form this afternoon. You: Thank you. Goodbye. Receptionist: Bye .
Voorbeelduitwerkingen bij: Economie, niveau 3-4, Les 8 Voorbeelduitwerking bij oefening 4 Enkele voorbeeldzinnen: 1. Good morning. (Name company.) Can I help you? 2. Can I help you? / How can I help you? 3. Could you give me the order number, please? 4. I'll look for the order in the computer. 5. You ordered the article on 10 March. 6. Was the packaging damaged? 7. I'll have to call the warehouse about this. 8. Can I phone you back in half an hour? 9. May I have your (phone) number/email address, please? 10. I'll phone you back before 11 o'clock. 11. You're welcome. Bye. Voorbeelduitwerking bij oefening 5 Voorbeeldgesprek: 1. Robin: Good morning. Foster International. Can I help you? 2. Lisette: Good morning. Decco, Lisette speaking. I would like to speak to someone from the export department. 3. Robin: Maybe I can help you. 4. Lisette: I'm phoning from the Netherlands. This morning we received a car radio but it was damaged. 5. Robin: Mmm. I wonder how that happened. Could you give me the order number, please? 6. Lisette: Yes, one moment, please. It's 1-9-5-1-2-5. 7. Robin: I'll look for the order in the computer. One second. Was the packaging damaged? 8. Lisette: No, I don't think it was. 9. Robin: I'll have to talk to the warehouse about this. Can I phone you back this afternoon? 10. Lisette: Yes, that's okay. 11. Robin: May I have your phone number, please? 12. Lisette: Yes, my direct number is double 0, 3-1-2-0-double 4-6-5-3-double 8 . 13. Robin: So that's double 0-3-1-2-0-double 4-6-5-3-double 8? 14. Lisette: Yes, that's right. 15. Robin: Okay. I'll phone you back later today. 16. Lisette: Thank you very much. Bye. 17. Robin: You're welcome. Bye. Voorbeelduitwerking bij oefening 12 1. Receptionist: Good morning. Smith Office Furniture. Can I help you? 2. Pete: Could you put me through to Lesley Simmons in the sales department? 3. Receptionist: One moment, please. I'll put you through. 4. Pete: Thank you. 5. Lesley: Good morning. Sales department.
6. Pete: Is that Lesley Simmons? 7. Lesley: Speaking .
8. Pete: My name is Pete Jackson. I expected a delivery this morning, but it it hasn't arrived yet. 9. Lesley: Can you give me the order number, please? 10. Pete: Yes, it's NM 98445. 11. Lesley: I'll try to find out what has happened to your order. Would you like to hold or shall I call you back? 12. Pete: Can you call me back? 13. Lesley: Of course. What is your phone number? 14. Pete: 0131-55691724. 15. Lesley: Okay. And apologies for the delay and inconvenience. 16. Pete: No problem. It can happen. Bye. 17. Lesley: Bye . Voorbeelduitwerking bij oefening 13 1. Arcade: Good morning, Arcade Customer Service. (Your name) speaking. How can I help you? 2. Music Shop: Good morning, The Music Shop, ( your name ) speaking. I'm calling because of an order I placed two weeks ago which we haven't received yet. 3. Arcade: I'm sorry to hear that. Please accept our apologies. 4. Music Shop: Could you tell me the reason for the delay? You always deliver in time. 5. Arcade: Well, we had a fire in our warehouse and a large part of our stock was lost. 6. Music Shop: I understand. 7. Arcade: We are calling all our customers to tell them about the delay but we haven't managed to call each customer yet. 8. Music Shop: Yes, I see. Could you tell me when I can expect the shipment? 9. Arcade: We will try and deliver orders as soon as we can. That should be within ten working days. 10. Music Shop: That's okay. Thank you very much for the information. Goodbye. 11. Arcade: You're welcome. Goodbye.
Voorbeelduitwerking bij: Telefonische klacht Mexx Taaltaak 1. Colourful Clothes: Good morning, ( your name ) speaking. How can I help you? 2. Mexx: Good morning. Mexx For Men. This is (your name) speaking. I'm calling about a complaint we have. 3. Colourful Clothes: Sorry to hear that. What exactly is the matter? 4. Mexx: Today we received a shipment of trousers we're not satisfied with. 5. Colourful Clothes: Can you give me the order number, please? 6. Mexx: Yes, it's CH 129240645. 7. Colourful Clothes: One moment please, I'm going to look it up in the computer . 8. Mexx: Okay . 9. Colourful Clothes: Can you give me any further details of the complaint? 10. Mexx: Certainly. The shipment is incomplete. There are 30 pairs of trousers missing and 19 other pairs are of the wrong size. 11. Colourful Clothes: I apologize for the inconvenience. I'll pass on your complaint to the Customer Service Department. They will correct the mistake. 12. Mexx: Please make sure that we receive the right articles the day after tomorrow at the latest. 13. Colourful Clothes: W e'll take care of that. I promise you will have the right articles in time. 14. Mexx: Fine . 15. Colourful Clothes: Once again we aplogize. Goodbye.
16. Mexx: Thank you and goodbye.
Voorbeelduitwerkingen bij: Economie, niveau 3-4, Les 5 Voorbeelduitwerking bij oefening 7 1. Sophie: Good morning. Sophie de Ward speaking. Can I help you? 2. Brent: My name is Brent Warner from Randstad in Atlanta, America. I would like to arrange a hotel room for an international meeting. 3. Sophie: No problem. 4. Brent: Which hotel is everybody staying at? 5. Sophie: At the Albert Hotel. 6. Brent: Oh, that's a great hotel. I would like to book a double room. 7. Sophie: Which day will you be arriving in Amsterdam? 8. Brent: On 14 February. 9. Sophie: And how many nights would you like to stay? 10. Brent: Four . 11. Sophie: So you'd like a room for 14, 15, 16 and 17 February? 12. Brent: Yes, that's right. 13. Sophie: Shall I fax you confirmation of your booking? 14. Brent: Could you e-mail it? 15. Sophie: Yes, of course. What is your e-mail address? 16. Brent:
[email protected]. 17. Sophie: Okay, I'll do that. 18. Brent: Thank you. 19. Sophie: You're welcome. Bye. 20. Brent: Bye . Voorbeelduitwerking bij oefening 9
Het gesprek kan bijvoorbeeld zo klinken: 1. Curtis: Curtis Mills speaking. 2. Milad: Hello, Curtis. It's Milad. 3. Curtis: Hi, Milad! Is everything alright? 4. Milad: I'm alright, but someone broke into my car. 5. Curtis: O h, bad luck! Is anything gone? 6. Milad: No, there was nothing valuable inside. It's a real mess though. 7. Curtis: Oh well, these things happen. 8. Milad: Should I go to a garage or something? 9. Curtis: I'll check the Autoglass website and I'll call you back. Are you still at the hotel? 10. Milad: Yes. Shall I give you the number? 11. Curtis: No, that's all right. I have it right here. 12. Milad: Okay. Talk to you later. Bye . 13. Curtis: Bye . Voorbeelduitwerking bij oefening 11 Marjo: Goedemorgen, Carglass. Milad: Good morning. Do you speak English? Marjo: Yes, a little bit. How may I help you? Milad: Somebody broke into my car and I need two new windows. Marjo: Then we'll try and help you as soon as possible. I will write down some details about you and your car, if that's okay with you, and then I will put you through to my colleague in a service centre close to you. She will then make an appointment to fix the windows. Milad: Oh, I'm so glad you can help me. What kind of information do you need? Marjo: First of all your name, please. Milad: It's Milad Hussin. Marjo: Could you spell that for me, please? Milad: It's M-I-L-A-D H-U-S-S-I-N.
Marjo: Milad: Marjo: Milad: Marjo: Milad: Marjo: is?
I've got that. Where do you live, Mr Hussin? In England. May I have a telephone number where I can reach you now? Yes, that's 040 – 1234567. That's the number of the reception desk at the hotel. The car that you drive, is it your own car or a company car? A company car. It belongs to Budget Lease. Could you go outside for me please and take a few pieces of glass from the car? I'd like to know what colour it
Milad: Eh… Yes, I'll be right back… Voorbeelduitwerking bij oefening 13 Post office assistant: Number 112, who's next? Customer: That's me. Post office assistant: What can I do for you, Madam? Customer: I'd like to send this letter to Holland. How much is a stamp for Holland? Post office assistant: Airmail or surface mail? Customer: I don't know. What's the difference? Post office assistant: Well, airmail is faster and a bit more expensive than surface mail. Customer: Okay, I'll do that. How much is an airmail stamp? Post office assistant: Let me see. To Holland? That's 44 pence. Anything else? Customer: Do you sell tickets for the musical Rock you? Post office assistant: No, I'm afraid not. We're only a small post office. For concert and musical tickets you should go to the post office in Main Street. Customer: Okay. Thanks. And I would like a telephone card for my mobile phone. Post office assistant: I'm afraid we only sell £10 cards. Is that a problem? Customer: No, a £10 card is fine. Post office assistant: Here you are. Will that be all, Madam? Customer: Yes, how much is that? Post office assistant: That's £11.44 altogether, please. Customer: Can I pay by credit card? Post office assistant: We only accept Visa or American Express. Customer: Ah. Too bad, I have a Mastercard. Post office assistant: But you can get money from the cash machine outside if you like. Customer: Mmm. I'll have a look in my purse, first. I might have enough money to pay cash. Yes, I do. Here's £15. Post office assistant: Thanks. And here's your change. Have a nice day. Customer: Thank you. Bye.
Voorbeelduitwerking bij: Telefoontje naar Kensington Hotel London Taaltaak Voorbeeldgesprek: 1. Receptionist: Good afternoon. Kensington Hotel. This is (your name) speaking. How can I help you? 2. You: My name is (your name). I would like to book a hotel room for an international conference. 3. Receptionist: No problem, Sir/Madam. Do you prefer a single room or a double room? 4. You: I would like to book a single room. 5. Receptionist: And how many nights would you like to stay? 6. You: Four. On 27, 28, 29 and 30 May. 7. Receptionist: Good. When will you be arriving in London? 8. You: At Heathrow Airport on Tuesday morning 27 May. 9. Receptionist: Shall I fax you confirmation of your booking? 10. You: Could you e-mail it together with some information about the hotel? What's the price per night? 11. Receptionist: It's 78 pounds per night, breakfast included. You can choose between a Continental or an English breakfast. 12. You: Oh, I would like to have an English breakfast. 13. Receptionist: Shall we arrange for you to be picked up from the airport? 14. You: Yes, please. I'll mail you my flight details. 15. Receptionist: You will get my e-mail address when I send you confirmation of the hotel booking. 16. You: That's easy. 17. Receptionist: Is there anything else I can do for you? 18. You: No, thanks. And many thanks for your help. Bye. 19. Receptionist: You're welcome. Bye.
Voorbeelduitwerkingen bij: Economie, niveau 3-4, Les 6 Voorbeelduitwerking bij oefening 8 1 . Hi ... Can I come in or is it a bad time? 2. No, it's okay. Do come in. Let me just finish this sentence. 3. What are you working on at the moment? 4. I was just looking over some photos. Which one would you choose? 5. They're all very nice, actually. Are you writing the i-mode brochure? 6. Yes. I'm making the final adjustments to the text. What did you want to talk to me about? 7. Well, we're starting a new project. 8. Is it on i-mode again? 9. It is, yes. I'm preparing a survey for our youngest subscribers. Could you help me make a list of questions we could ask? 10. I have some friends who have i-mode phones. Would you like me to contact them? 11. That's an excellent idea. How much time do you think you will need? 12. I'm sure I'll have enough information on Monday. Voorbeelduitwerking bij oefening 9 1. Hi ... Can I come in or is it a bad time? 2. No, it's okay. Do come in. Let me just finish this sentence. 3. What are you working on at the moment? Are you writing the i-mode brochure? 4. Yes. I'm making the final adjustments to the text. What did you want to talk to me about? 5. I'm preparing a survey for our youngest subscribers. Could you help me make a list of questions we could ask? 6. I have some friends who have i-mode phones. Would you like me to contact them? 7. That's an excellent idea. How much time do you think you need? 8. I'm sure I'll have enough information on Monday. 9. Great. Let's meet again on Monday. Shall we meet before lunch or after? 10. After lunch would suit me best. OK, that's fine. See you then . 13. Bye ! Voorbeelduitwerking bij oefening 13
11. Oh, I'm sorry, I can't after lunch. How about coming Tuesday?
12.
1. Khalid: This is our production area. 2. Brian: Do you think it's very different from ours? 3. Khalid: The production proces itself is the same, of course. 4. Brian: Do you purchase ingredients in large quantities? 5. Khalid: That varies. Sometimes we purchase larger quantities.
6. Brian: Where do you store these products? 7. Khalid: We have special storage facilities on the site. We can visit them later on. 8. Brian: How many bottles per hour do you produce? 9. Khalid: Between 52,000 and 80,000 bottles per hour. 10. Brian: Very impressive. Do you deliver the products straight away to the clients? 11. Khalid: No, we keep them in our warehouses for a short period of time. 12. Brian: Thanks very much for the tour. It was really exciting. Voorbeelduitwerking bij oefening 14 Bijvoorbeeld: Well, this is where I work. This is my desk. I work three days a week and I really like my job. My job is to keep in touch with foreign clients. So, I have to email them or call them to keep them updated. If one of them wants to come and visit our company, it is my job to plan this visit.
Voorbeelduitwerking bij: Een vergadering Taaltaak 1. Jij: How is the magazine getting along? Are you busy working on it? 2. Collega: Yes I am. It's realling coming together! 3. Jij: What about the name of the magazine? Do you know a good name? 4. Collega: No. I've been thinking about it but I haven't come up with the perfect name yet. 5. Jij: I understand. And, have you already contacted some youngster that might want to work on the magazine? 6. Collega: Yes. In fact, I have talked to a few youngsters and 2 of them would like to work on the magazine. 7. Jij: That's great news! Also, I have veen working on the finances and it's all looking good. We have enough money. 8. Collega: Oh great! I'm really bad at finances so I'm really glad you have been looking at it. 9. Jij: OK, that's all I wanted to talk about. I'm so enthusiastic! I'm sure everything will be all right. 10. Collega: I'm also really enthusiastic! 11. Jij: OK, see you later then. 12. Collega: See you later!
Voorbeelduitwerkingen bij: Economie, niveau 3-4, Les 7 Voorbeelduitwerking bij oefening 9
Leontine: Good morning, Leontine van der Beek speaking. Can I help you? Rick: Yes, Good morning. My name is Rick Morris. I was wondering if you have any vacancies at the moment. Leontine: No, I'm afraid we don't. What would you like to do? Rick: I would like to do something that has to do with export management. Leontine: Unfortunately we don't have any vacancies at the moment. Did you say you were calling from England? Rick: Yes I am. But I would like to move to the Netherlands. Leontine: May I ask why you decided to phone TNT. Rick: We did a case study in college on TNT. It was very interesting. Leontine: I tell you what. Why don't you send us your CV. If anything comes up we'll get in touch with you. We also need your personal details, such as address and telephone number. Rick: Who should I send it to? Leontine: You could send it to me. My Name is Leontine van der Beek. Rick: Could you spell that for me please? Leontine: Certainly. Leontine is L-E-O-N-T-I-N-E. van der Beek is V-A-N D-E-R B-E-E-K Rick: Okay, thanks. Leontine: You should send your CV to TNT European Air and Road Network, PO box 1002, 6542 KM Duiven, the Netherlands. Rick: I'll send it this week, thank you very much for your time. Leontine: You're welcome, bye Rick: Bye.
Voorbeelduitwerking bij oefening 10 Eigen antwoord leerling. Hier het gesprek tussen Leontine en Rick: Leontine: Good morning, Leontine van der Beek speaking. Can I help you? Rick: Yes, Good morning. My name is Rick Morris. I was wondering if you have any vacancies at the moment. Leontine: No, I'm afraid we don't. What would you like to do? Rick: I would like to do something that has to do with export management. Leontine: Unfortunately we don't have any vacancies at the moment. Did you say you were calling from England? Rick: Yes I am. But I would like to move to the Netherlands. Leontine: May I ask why you decided to phone TNT. Rick: We did a case study in college on TNT. It was very interesting. Leontine: I tell you what. Why don't you send us your CV. If anything comes up we'll get in touch with you. We also need your personal details, such as address and telephone number. Rick: Who should I send it to? Leontine: You could send it to me. My Name is Leontine van der Beek. Rick: Could you spell that for me please? Leontine: Certainly. Leontine is L-E-O-N-T-I-N-E. van der Beek is V-A-N D-E-R B-E-E-K Rick: Okay, thanks. Leontine: You should send your CV to TNT European Air and Road Network, PO box 1002, 6542 KM Duiven, the Netherlands. Rick: I'll send it this week, thank you very much for your time. Leontine: You're welcome, bye Rick: Bye. Voorbeelduitwerking bij oefening 12
- Rick has an appointment with Leontine van der Beek. - Leontine asks him if he was you able to find TNT OK. - Rick says that the directions she sent were very clear and that he would really like to work at TNT. - Leontine asks if Rick would like a cup of tea or coffee. - Rick says that he is very interested in the export/import business.
- Leontine asks if he wants to work in the Warehouse. - Rick answers that this seems interesting.
Voorbeelduitwerking bij: Telefoongesprek over vacature receptionist(e) Taaltaak Receptionist: Good morning. Russell Recruitment. How can I help you? You: Good morning. This is (your name) speaking. Could you put me through to Mrs Wilson, please? Receptionist: I'm afraid Mrs Wilson is not in at the moment. You: That's a pity. Perhaps you can help me? Receptionist: What can I do for you? You: I'd like to have some information about the vacancy for receptionist. Receptionist: I'll send you some information about this vacancy. You: Thank you very much. Have you also got an application form for me? Receptionist: Of course. I can send you a form. Can I have your address, please? You: My address is (your address). Receptionist: Could you spell the street name, please? You: (Spell the street name in English.) Receptionist: Thank you. I'll send you the form this afternoon. You: Thank you. Goodbye. Receptionist: Bye .
Voorbeelduitwerkingen bij: Economie, niveau 3-4, Les 8 Voorbeelduitwerking bij oefening 4 Enkele voorbeeldzinnen: 1. Good morning. (Name company.) Can I help you? 2. Can I help you? / How can I help you? 3. Could you give me the order number, please? 4. I'll look for the order in the computer. 5. You ordered the article on 10 March. 6. Was the packaging damaged? 7. I'll have to call the warehouse about this. 8. Can I phone you back in half an hour? 9. May I have your (phone) number/email address, please? 10. I'll phone you back before 11 o'clock. 11. You're welcome. Bye. Voorbeelduitwerking bij oefening 5 Voorbeeldgesprek: 1. Robin: Good morning. Foster International. Can I help you? 2. Lisette: Good morning. Decco, Lisette speaking. I would like to speak to someone from the export department. 3. Robin: Maybe I can help you. 4. Lisette: I'm phoning from the Netherlands. This morning we received a car radio but it was damaged. 5. Robin: Mmm. I wonder how that happened. Could you give me the order number, please? 6. Lisette: Yes, one moment, please. It's 1-9-5-1-2-5. 7. Robin: I'll look for the order in the computer. One second. Was the packaging damaged? 8. Lisette: No, I don't think it was. 9. Robin: I'll have to talk to the warehouse about this. Can I phone you back this afternoon? 10. Lisette: Yes, that's okay. 11. Robin: May I have your phone number, please? 12. Lisette: Yes, my direct number is double 0, 3-1-2-0-double 4-6-5-3-double 8 . 13. Robin: So that's double 0-3-1-2-0-double 4-6-5-3-double 8? 14. Lisette: Yes, that's right. 15. Robin: Okay. I'll phone you back later today. 16. Lisette: Thank you very much. Bye. 17. Robin: You're welcome. Bye. Voorbeelduitwerking bij oefening 12 1. Receptionist: Good morning. Smith Office Furniture. Can I help you? 2. Pete: Could you put me through to Lesley Simmons in the sales department? 3. Receptionist: One moment, please. I'll put you through. 4. Pete: Thank you. 5. Lesley: Good morning. Sales department.
6. Pete: Is that Lesley Simmons? 7. Lesley: Speaking .
8. Pete: My name is Pete Jackson. I expected a delivery this morning, but it it hasn't arrived yet. 9. Lesley: Can you give me the order number, please? 10. Pete: Yes, it's NM 98445. 11. Lesley: I'll try to find out what has happened to your order. Would you like to hold or shall I call you back? 12. Pete: Can you call me back? 13. Lesley: Of course. What is your phone number? 14. Pete: 0131-55691724. 15. Lesley: Okay. And apologies for the delay and inconvenience. 16. Pete: No problem. It can happen. Bye. 17. Lesley: Bye . Voorbeelduitwerking bij oefening 13 1. Arcade: Good morning, Arcade Customer Service. (Your name) speaking. How can I help you? 2. Music Shop: Good morning, The Music Shop, ( your name ) speaking. I'm calling because of an order I placed two weeks ago which we haven't received yet. 3. Arcade: I'm sorry to hear that. Please accept our apologies. 4. Music Shop: Could you tell me the reason for the delay? You always deliver in time. 5. Arcade: Well, we had a fire in our warehouse and a large part of our stock was lost. 6. Music Shop: I understand. 7. Arcade: We are calling all our customers to tell them about the delay but we haven't managed to call each customer yet. 8. Music Shop: Yes, I see. Could you tell me when I can expect the shipment? 9. Arcade: We will try and deliver orders as soon as we can. That should be within ten working days. 10. Music Shop: That's okay. Thank you very much for the information. Goodbye. 11. Arcade: You're welcome. Goodbye.
Voorbeelduitwerking bij: Telefonische klacht Mexx Taaltaak 1. Colourful Clothes: Good morning, ( your name ) speaking. How can I help you? 2. Mexx: Good morning. Mexx For Men. This is (your name) speaking. I'm calling about a complaint we have. 3. Colourful Clothes: Sorry to hear that. What exactly is the matter? 4. Mexx: Today we received a shipment of trousers we're not satisfied with. 5. Colourful Clothes: Can you give me the order number, please? 6. Mexx: Yes, it's CH 129240645. 7. Colourful Clothes: One moment please, I'm going to look it up in the computer . 8. Mexx: Okay . 9. Colourful Clothes: Can you give me any further details of the complaint? 10. Mexx: Certainly. The shipment is incomplete. There are 30 pairs of trousers missing and 19 other pairs are of the wrong size. 11. Colourful Clothes: I apologize for the inconvenience. I'll pass on your complaint to the Customer Service Department. They will correct the mistake. 12. Mexx: Please make sure that we receive the right articles the day after tomorrow at the latest. 13. Colourful Clothes: W e'll take care of that. I promise you will have the right articles in time. 14. Mexx: Fine . 15. Colourful Clothes: Once again we aplogize. Goodbye. 16. Mexx: Thank you and goodbye.
