DAFTAR PUSTAKA. Akao, Yoji, 1997, QFD: Past, Present, and Future. International Symposium on QFD 97 Linköping

1 120 DAFTAR PUSTAKA Agustiny, Lenny, 2003, Analisis Kualitas Layananan di TOPS Supermarket dengan Model Quality Function Deployment yang Terintegrasi...
Author:  Ratna Hardja

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