ANALISIS STRATEGI SUPPLY CHAIN MANAGEMENT UNTUK MENDUKUNG DISTRIBUSI MERCHANDISE DENGAN PENERAPAN APLIKASI E-SCM PADA PD.RACHEL INTERNATIONAL (HAPPY WORLD)
TUGAS AKHIR
Oleh
Angelio Putra
1301032183
Wendy Angga Jaya
1301033255
Irma Roslianah
1301041105
Universitas Bina Nusantara Jakarta 2013
xii
ANALISIS STRATEGI SUPPLY CHAIN MANAGEMENT UNTUK MENDUKUNG DISTRIBUSI MERCHANDISE DENGAN PENERAPAN APLIKASI E-SCM PADA PD.RACHEL INTERNATIONAL (HAPPY WORLD)
TUGAS AKHIR
diajukan sebagai salah satu syarat untuk gelar kesarjanaan/ diploma pada Jurusan Sistem Informasi Jenjang pendidikan Strata-1
Oleh
Angelio Putra
1301032183
Wendy Angga Jaya
1301033255
Irma Roslianah
1301041105
Universitas Bina Nusantara Jakarta 2013
xiii
DAFTAR ISI
Halaman Halaman Judul Luar ............................................................................................... i Halaman Judul Dalam ............................................................................................ ii Halaman Persetujuan Dosen Pembimbing .............................................................. iii Halaman Persetujuan Dosen Penguji ...................................................................... iv Halaman Penyataan Persetujuan Publikasi LTA ..................................................... v Abstrak ................................................................................................................. viii Kata Pengantar....................................................................................................... x Daftar Isi ................................................................................................................ xii Daftar Tabel ........................................................................................................... xvi Daftar Gambar ....................................................................................................... xviii Daftar Lampiran..................................................................................................... xx BAB 1 PENDAHULUAN..................................................................................... 1 1.1 Latar Belakang ........................................................................................... 1 1.2 Ruang lingkup ............................................................................................ 3 1.3 Tujuan dan Manfaat.................................................................................... 3 1.4 Metode Penelitian ....................................................................................... 4 1.5 Sistematika Penulisan ................................................................................. 6 BAB 2 LANDASAN TEORI ................................................................................ 9 2.1 Teori Umum ............................................................................................... 9 2.1.1 Pengertian Internet, Intranet,dan Extranet .......................................... 9 2.1.1.1 Pengertian Internet .................................................................. 9 2.1.1.2 Pengertian Intranet .................................................................. 9 2.1.1.3 Pengertian Extranet ................................................................. 10 2.1.2 Pengertian Sistem Informasi .............................................................. 10 2.1.2.1 Pengertian Sistem ................................................................... 10 2.1.2.2 Pengertian Informasi .............................................................. 11 2.1.2.3 Pengertian Sistem Informasi ................................................... 11 2.1.3 E-Business ......................................................................................... 11 2.1.4 Pembelian .......................................................................................... 11 2.1.4.1 Pengertian Sistem Pembelian ................................................. 11 2.1.5 Persediaan ......................................................................................... 12 2.1.5.1 Pengertian Sistem Persediaan ................................................. 12 xiv
2.1.6 Database ........................................................................................... 13 2.1.7 Komponen Database ......................................................................... 14 2.2 Teori Khusus .............................................................................................. 15 2.2.1 Forecasting ........................................................................................ 15 2.2.1.1 Jenis-jenis Ramalan ................................................................ 16 2.2.1.2 Langkah-langkah Peramalan .................................................. 17 2.2.1.3 Metode Peramalan Rata-Rata Komulatif ................................ 18 2.2.2 Supply Chain Management(SCM) ...................................................... 19 2.2.2.1 Pengertian Supply Chain ........................................................ 19 2.2.2.2 Pengertian Manajemen ........................................................... 20 2.2.2.3 Pengertian Supply ChainManagement .................................... 20 2.2.2.4 Komponen Supply Chain ....................................................... 20 2.2.2.5 Konsep Supply Chain Management ........................................ 21 2.2.2.6 Strategi Supply Chain Management ....................................... 22 2.2.2.7 Tujuan Supply Chain Management......................................... 24 2.2.2.8 Faktor Penentu Keberhasilan SCM......................................... 24 2.2.3 E-Supply Chain Management ............................................................. 25 2.2.3.1 Pengertian E-Supply Chain Management ............................... 25 2.2.3.2 Prinsip Dasar Dalam Melaksanakan e-SCM ........................... 26 2.2.3.3 Keuntungan Dari e-Supply Chain Management ...................... 27 2.2.3.4 Kunci Sukses e-Supply Chain Management ........................... 27 2.2.3.5 Perancangan e-SCM ............................................................... 28 2.2.4 Preliminary Step ................................................................................ 33 2.2.5 Five Forces Potter ............................................................................. 34 2.2.6 Value Chain Analysis ......................................................................... 37 2.2.7 Matriks EFE....................................................................................... 39 2.2.8 Matriks IFE........................................................................................ 41 2.2.9 SWOT ............................................................................................... 41 2.2.10 Matriks IE ............................................................................... 43 2.2.11 Matriks QSPM ........................................................................ 44 2.2.12 Metode Perancangan OOAD ................................................... 46 2.2.12.1 Use Case .................................................................. 46 2.2.12.2 Activity Diagram ...................................................... 47 2.2.12.3 Domain Model Class Diagram ................................. 48 2.2.12.4 User Interface ........................................................... 49 xv
2.2.12.5 State Machine Diagram ............................................ 49 2.2.12.6 Navigation Diagram ................................................. 50 2.2.13 Delapan Aturan Emas Untuk Merancang Interface.................. 50 2.2.14 Analytical Hierarchy Process (AHP)....................................... 51 2.2.14.1 Prinsip Dasar AHP.................................................... 52 2.2.14.2 Langkah-langkah Metode AHP ................................. 53 2.2.15 Kerangka Pikir ........................................................................ 55 BAB 3 ANALISIS SISTEM BERJALAN ........................................................... 57 3.1 Latar Belakang Perusahaan ......................................................................... 57 3.2 Visi dan Misi Perusahaan ........................................................................... 58 3.3 Stuktur Organisasi Perusahaan.................................................................... 59 3.4 Uraian Tugas dan Wewenang ..................................................................... 60 3.5 Proses Bisnis Happy World ........................................................................ 64 3.6 Preliminary Step......................................................................................... 68 3.6.1 Energize The Organization ............................................................... 68 3.6.2 Enterprise Vision.............................................................................. 69 3.6.2.1 Five Force potter .................................................................. 70 3.6.3 Penggambaran Nilai Rantai Pasokan ................................................ 79 3.6.3.1 Aktivitas Utama .................................................................. 80 3.6.3.2 Aktivitas Pendukung ........................................................... 90 3.6.4 Identifikasi Peluang .......................................................................... 92 3.6.4.1 Evaluasi Faktor Internal ...................................................... 93 3.6.4.2 Evaluasi Faktor External ..................................................... 97 3.6.4.3 Analisis Strengths, Weakness, Opportunities, dan Threats (SWOT) ................................... 100 3.6.4.4 Matrix IE............................................................................. 102 3.6.5 Strategy Decision ............................................................................. 104 3.6.5.1 Matrix Perancangan Strategis Kuantitatif............................. 104 3.7 Permasalahan yang Dihadapi ...................................................................... 108 3.8 Usulan Pemecahan Masalah ....................................................................... 109 BAB 4 E-SCM YANG DIUSULKAN .................................................................. 111 4.1 Developing The e-SCM Strategy ................................................................. 111 4.1.1 Constructing The Business Value Proposition .................................. 111
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4.1.2 Defining The Value Portfolio ........................................................... 112 4.1.3 Structuring The Scope Of Collaboration .......................................... 113 4.1.4 Ensuring Effective Resource Management ....................................... 115 4.1.5 Pursuing Growth Management ........................................................ 116 4.2 E-SCM Requirement ................................................................................. 116 4.3 Sistem E-SCM Usulan ............................................................................... 118 4.3.1 Sistem Pembelian ............................................................................ 118 4.3.2 Sistem Retur Pembelian ................................................................... 120 4.3.3 Sistem Persediaan ............................................................................ 120 4.3.4 Sistem Pengiriman Merchandise ...................................................... 121 4.3.5 Sistem Penukaran Merchandise ....................................................... 122 4.4 Perancangan Database ............................................................................... 123 4.5 Forecasting ............................................................................................... 128 4.5.1 Jenis Forecasting ............................................................................. 128 4.5.2 Teknik dan Metode Forecasting ...................................................... 129 4.5.2.1Teknik Forecasting ..................................................... 129 4.5.2.2 Metode Smoothing ...................................................... 130 4.6 Perancangan Object-Oriented Analysis and Design (OOAD)..................... 138 4.6.1 Class Diagram ................................................................................. 139 4.6.2 Use Case Diagram ........................................................................... 140 4.6.3 Activity Diagram ............................................................................. 142 4.6.4 User Interface .................................................................................. 145 4.6.5 Navigation Diagram ........................................................................ 160 4.7 Implementations ....................................................................................... 166 4.7.1 Human Asset.................................................................................... 166 4.7.2 Process ............................................................................................ 167 4.7.3 Software Requirement ...................................................................... 167 4.7.4 Hardware Requirement.................................................................... 168 4.7.5 System Architecture. ........................................................................ 168 BAB 5 SIMPULAN DAN SARAN....................................................................... 171 5.1 Simpulan ................................................................................................... 171 5.2 Saran ......................................................................................................... 171 DAFTAR PUSTAKA ............................................................................................ 173 LAMPIRAN .......................................................................................................... L1 SURAT SURVEI xvii
RIWAYAT HIDUP
DAFTAR TABEL Halaman Tabel 2.1 Contoh Forecasting ................................................................................ 19 Tabel 2.2 EFE Matrix ............................................................................................ 40 Tabel 2.3 IFE Matrix.............................................................................................. 41 Tabel 2.4 SWOT Matrix ........................................................................................ 42 Tabel 2.5 IE Matrix ................................................................................................ 44 Tabel 2.6 Matriks QSPM ....................................................................................... 45 Tabel 2.7 Notasi Usecase ....................................................................................... 47 Tabel 2.8 Notasi Domain Class Diagram ............................................................... 48 Tabel 3.1 Faktor yang Mempengaruhi Ancaman Pendatang Baru ........................... 70 Tabel 3.2 Faktor yang Mempengaruhi Daya Tawar Menawar Supplier................... 71 Tabel 3.3 Kategori Alat permainan yang Dimiliki Happy World berdasarkan Usia Customer ................................................................... 73 Tabel 3.4 Faktor yang Mempengaruhi Daya Tawar Menawar Konsumen ............... 74 Tabel 3.5 Faktor yang Mempengaruhi Ancaman Produk Subtitusi ......................... 75 Tabel 3.6 Faktor yang Mempengaruhi Persaingan antara Perusahaan Sejenis di dalam Industri...................................................... 77 Tabel 3.7 Data Perusahaan Pesaing Happy World .................................................. 77 Tabel 3.8 Five Force Porter ................................................................................... 79 Tabel 3.9 Proses Pemesanan Merchandise ke Supplier ........................................... 82 Tabel 3.10 Proses Penerimaan Merchandise dari Supplier ...................................... 83 Tabel 3.11 Proses Permintaan Pengiriman Merchandise Oleh Store ke Gudang .......................................................................... 84 Tabel 3.12 Proses Pengiriman Merchandise dari Gudang ke Store ......................... 85 Tabel 3.13 Penukaran Merchandise di Store........................................................... 87 Tabel 3.14 Proses Retur Merchandise oleh Perusahaan ke Supplier........................ 88 Tabel 3.15 Penggambaran Nilai Rantai Pasokan (Supply Chain Value Assessment) ....................................................... 92 Tabel 3.16 Matriks IFE (Internal Factor Evaluation) ............................................. 96 Tabel 3.17 Kerja Sama Happy World dengan Perusahaan lain................................ 98 xviii
Tabel 3.18 Matriks EFE (External Factor Evaluation) ........................................... 99 Tabel 3.19 Matriks SWOT (Strength, Weakness, Opportunity, Threat) .................. 100 Tabel 3.20 Total Rata-rata Tertimbang IFE ............................................................ 102 Tabel 3.21 Matrix Perancangan Strategis Kuantitatif (Quantitative Strategic Planning Matrix - QSPM)................................ 106 Tabel 3.22 Permasalahan yang Dihadapi ................................................................ 108 Tabel 3.23 Usulan Pemecahan Masalah.................................................................. 109 Tabel 4.1 Penambahan Nilai Distribusi Merchandise dalam 6 Bentuk pada HW .... 111 Tabel 4.2 Rancangan Pengembangan Proses .......................................................... 112 Tabel 4.3 Kebutuhan E-SCM pada User Happy World........................................... 117 Tabel 4.4 Sistem Pembelian Usulan ....................................................................... 119 Tabel 4.5 Sistem Retur Pembelian Usulan .............................................................. 120 Tabel 4.6 Sistem Persediaan Merchandise Usulan .................................................. 121 Tabel 4.7 Sistem Pengiriman Merchandise Usulan ................................................. 122 Tabel 4.8 Perubahan dalam Sistem Pengiriman Merchandise ................................. 123 Tabel 4.9 ci_msadmin ............................................................................................ 123 Tabel 4.10 scm_mscontact ..................................................................................... 123 Tabel 4.11 scm_msinventory.................................................................................. 124 Tabel 4.12 scm_mssupplier .................................................................................... 124 Tabel 4.13 ci_log ................................................................................................... 125 Tabel 4.14 ci_module............................................................................................. 125 Tabel 4.15 ci_session ............................................................................................. 125 Tabel 4.16 ci_system ............................................................................................. 125 Tabel 4.17 scm_msCategory .................................................................................. 125 Tabel 4.18 scm_msInvetoryStock .......................................................................... 126 Tabel 4.19 scm_mslocation .................................................................................... 126 Tabel 4.20 scm_msPicture ..................................................................................... 126 Tabel 4.21 scm_trReceiveInv ................................................................................. 126 Tabel 4.22 scm_trReceiveInv Detail....................................................................... 127 Tabel 4.23 scm_trTransferInv ................................................................................ 127 Tabel 4.24 scm_trTransferInv Detail ...................................................................... 128 Tabel 4.25 Jenis Forecasting yang Digunakan HW ................................................ 128 Tabel 4.26 Teknik Forecasting yang Digunakan HW ............................................. 129 Tabel 4.27 Peramalan Pengeluaran Merchandise Kategori Boneka......................... 132 Tabel 4.28 Peramalan Pengeluaran Merchandise Kategori ATK ............................ 134 xix
Tabel 4.29 Peramalan Pengeluaran Merchandise Kategori Mainan......................... 135 Tabel 4.30 Peramalan Pengeluaran Merchandise Kategori Food and Beverage ...... 136 Tabel 4.31 Peramalan Pengeluaran Merchandise Kategori Aksesoris ..................... 137 Tabel 4.32 Software Requirement HW ................................................................... 168 Tabel 4.33 Hardware Requirement HW ................................................................. 168
DAFTAR GAMBAR Halaman Gambar 2.1 Push To Customer............................................................................... 22 Gambar 2.2 Pull To Customer ................................................................................ 23 Gambar 2.3 Contoh Value Chain Perusahaan Manufaktur ...................................... 39 Gambar 2.4 Notasi Activity Diagram...................................................................... 48 Gambar 2.5 Notasi State Machine Diagram ........................................................... 50 Gambar 2.6 Kerangka Pikir .................................................................................... 55 Gambar 3.1 Struktur Organisasi Happy World ....................................................... 59 Gambar 3.2 Proses Bisnis Happy World ................................................................. 66 Gambar 3.3 Statistik Tipe Pengunjung Happy World Selama 7 Hari di Mall Citraland pada Minggu Ke-1 Mei 2013 ........................................ 73 Gambar 3.4 Grafik Data Perusahaan Pesaing Happy World di Beberapa Kota Periode 2011-2013 ........................................ 76 Gambar 3.5 Five Forces Porter Happy World ........................................................ 78 Gambar 3.6 Diagram Intensitas Pemesanan Merchandise ....................................... 94 Gambar 3.7 Diagram Supplier Happy World Periode 2012-2013 ........................... 94 Gambar 3.8 Umur Rata-rata Alat Permainan Happy World di Setiap Store ............................................................. 95 Gambar 4.1 Dimensi Kolaborasi Happy World ...................................................... 114 Gambar 4.2 Class Diagram .................................................................................... 139 Gambar 4.3 Use Case Sistem Pembelian Merchandise ........................................... 140 Gambar 4.4 Use Case Sistem Pengiriman Merchandise .......................................... 140 Gambar 4.5 Use Case Sistem Penukaran Merchandise ........................................... 141 Gambar 4.6 Use Case Sistem Retur Merchandise ................................................... 141 Gambar 4.7 Activity Diagram Membuat Sales Order .............................................. 142 Gambar 4.8 Activity Diagram Menerima Merchandise ........................................... 142 Gambar 4.9 Activity Diagram Pendaftaran Supplier ............................................... 143 Gambar 4.10 Activity Diagram Return Order ......................................................... 144 xx
Gambar 4.11 Form Login ....................................................................................... 145 Gambar 4.12 Form User Manager ......................................................................... 145 Gambar 4.13 Form User ........................................................................................ 146 Gambar 4.14 Form Change Password .................................................................... 146 Gambar 4.15 Form Purchase Order ........................................................................ 147 Gambar 4.16 Form Purchase Order Manager.......................................................... 147 Gambar 4.17 Form Receive Inventory .................................................................... 148 Gambar 4.18 Form Receive Inventory Manager ..................................................... 148 Gambar 4.19 Form Request Quote ......................................................................... 149 Gambar 4.20 Form Request Quote Manager........................................................... 149 Gambar 4.21 Form Return Order............................................................................ 150 Gambar 4.22 Form Return Order Manager ............................................................. 151 Gambar 4.23 Form Sales Order .............................................................................. 151 Gambar 4.24 Form Sales Order Manager ............................................................... 152 Gambar 4.25 Form Supplier ................................................................................... 153 Gambar 4.26 Form Supplier Manager .................................................................... 154 Gambar 4.27 Form Transfer Inventory ................................................................... 154 Gambar 4.28 Form Category .................................................................................. 155 Gambar 4.29 Form Category Manager ................................................................... 155 Gambar 4.30 Form Inventory ................................................................................. 156 Gambar 4.31 Form Inventory Information.............................................................. 156 Gambar 4.32 Form Inventory Manager .................................................................. 157 Gambar 4.33 Form Inventory Forecast ................................................................... 157 Gambar 4.34 Form Location .................................................................................. 158 Gambar 4.35 Form Location Manager .................................................................... 158 Gambar 4.36 Form Purchase Report ....................................................................... 159 Gambar 4.37 Form Popularity Report..................................................................... 159 Gambar 4.38 Navigation Diagram Login ................................................................ 160 Gambar 4.39 Navigation Diagram Mendaftarkan User Baru................................... 160 Gambar 4.40 Navigation Diagram Pembelian......................................................... 161 Gambar 4.41 Navigation Diagram Retur ................................................................ 162 Gambar 4.42 Navigation Diagram Mendaftarkan Lokasi ........................................ 162 Gambar 4.43 Navigation Diagram Penjualan.......................................................... 163 Gambar 4.44 Navigation Diagram Pengiriman ....................................................... 164 Gambar 4.45 Navigation Diagram Perimintaan Merchandise ................................. 165 xxi
Gambar 4.46 Software Architecture ....................................................................... 169
DAFTAR LAMPIRAN
Lampiran 1 Wawancara ......................................................................................... L1 Lampiran 2 Print Screen Perhitungan Bobot SWOT ............................................... L9 Gambar L2.1 Perhitungan SW 1 .......................................................... L9 Gambar L2.2 Perhitungan SW 2 .......................................................... L10 Gambar L2.3 Perhitungan SW 3 .......................................................... L11 Gambar L2.4 Perhitungan SW 4 .......................................................... L12 Gambar L2.5 Perhitungan SW 5 .......................................................... L13 Gambar L2.6 Perhitungan SW 6 .......................................................... L14 Gambar L2.7 Perhitungan SW 7 .......................................................... L15 Gambar L2.8 Perhitungan SW 8 .......................................................... L16 Gambar L2.9 Perhitungan SW 9 .......................................................... L17 Gambar L2.10 Perhitungan SW 10....................................................... L18 Gambar L2.11 Perhitungan SW 11....................................................... L19 Gambar L2.11 Perhitungan SW 12....................................................... L19 Gambar L2.12 Tingkat kepentingan Faktor Internal (SW) .................... L20 Gambar L2.13 Perhitungan OT 1 ......................................................... L21 Gambar L2.14 Perhitungan OT 2 ......................................................... L22 Gambar L2.15 Perhitungan OT 3 ......................................................... L23 Gambar L2.16 Perhitungan OT 4 ......................................................... L24 Gambar L2.17 Perhitungan OT 5 ......................................................... L25 Gambar L2.18 Perhitungan OT 6 ......................................................... L26 Gambar L2.19 Perhitungan OT 7 ......................................................... L27 Gambar L2.20 Perhitungan OT 8 ......................................................... L28 Gambar L2.21 Perhitungan OT 9 ......................................................... L29 Gambar L2.22 Perhitungan OT 10 ....................................................... L30 Gambar L2.23 Perhitungan OT 11 ....................................................... L31 Gambar L2.28 Tingkat kepentingan Faktor External(OT) .................... L32 Lampiran 3 Spread Sheet Pengeluaran Merchandise............................................... L33 Lampiran 4 Laporan Hasil Pengamatan dan wawancara dalam bentuk table ........... L48 Tabel Lampiran 4.1 ............................................................................. L48 Tabel Lampiran 4.2 .............................................................................. L48 xxii
Tabel Lampiran 4.3 .............................................................................. L49 Tabel Lampiran 4.4 .............................................................................. L49 Tabel Lampiran 4.5 .............................................................................. L49 Tabel Lampiran 4.6 .............................................................................. L50 Lampiran 5 Berkas Faktur Pemesanan Merchandise ............................................... L51
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KATA PENGANTAR
Pertama-tama penulis mengucapkan puji syukur kepada Tuhan Yang Maha Esa sehinggapenulis dapat menyelesaikan skripsi yang berjudul “Analisis Strategi SupplyChain Management Untuk Mendukung Distribusi Merchandise dengan Penerapan Aplikasi E-scm pada PD.Rachel International (Happy World)”. Skripsi ini disusun untuk memenuhi salah satu syarat kelulusan dalam jenjang pendidikan strata-1 di Universitas Bina Nusantara. Dalam penyusunan skripsi ini, penulis telah mendapatkan bimbingan dan dukungan dari berbagai pihak, baik secara langsung maupun tidak langsung. Pada kesempatan ini penulis berkenan untuk mengucapkan terima kasih yang sebesar-besarnya kepada : 1. Bapak Prof. Dr. Ir. Harjanto Prabowo, MM, selaku Rektor Universitas Bina Nusantara. 2. Bapak Johan, S.Kom., MM, selaku Head of School of Information Systems Binus University. 3. Bapak Rudy, S.Kom., MM, selaku Head of Information Program Universitas Bina Nusantara. 4. Bapak Diyurman Gea, S.Kom., MM, selaku dosen pembimbing yang telah banyak memberikan pengetahuan, saran dan bimbingan serta bantuan kepada penulis selama proses penyusunan dan perbaikan skripsi ini. 5. Bapak Chaerul Kamal, Ibu Rima Kamal, Bapak Erwin Hartawan dan para Staff Happy World yang telah memberikan izin untuk melakukan survey dan memberikan informasi yang dibutuhkan dalam penyusunan skripsi ini. 6. Orangtua dan seluruh anggota keluarga penulis yang telah memberikan dukungan kepada penulis dalam penulisan skripsi ini. 7. Tommy Putra Harfiandi, Aisyah Azka Zahirah, Evi Dwi Kusumaningrum,Angelina Novianti,Stefani Budi Hartati, Bastian Nur Cahya, Tasyana, Willy, Jesicca, Ivan, Supintan, Adi, Marthien, Barley, Alan, Sinyo, Tofan, Rachmat, Andri, Rio, Eros, Widy, Riany, Puspita, Ali, Hendra, Kisam, Baasir, Slamet, Daryono, Ronny, Ganjar, Jenifer, Ari dan juga kepada semua teman-teman yang telah memberikan saran, dukungan, dan bantuan kepada penulis, serta semua pihak yang telah membantu baik secara langsung maupun tidak langsung kepada penulis dalam penulisan skripsi ini. Penulis menyadari masih terdapat banyak kekurangan dan keterbatasan dalam penulisan skripsi ini, sehingga penulis sangat mengharapkan kritik dan masukan dari pembaca. Penulis juga meminta maaf apabila ada kesalahan yang terjadi dalam penulisan xxiv
skripsi ini. Akhir kata penulis merasa sangat bersyukur apabila skripsi ini dapat bermanfaat dan berguna bagi pembaca dan pihak-pihak yang membutuhkan.
Jakarta, 05 September2013
Penulis
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